President University

Final Assignment for Principle of Management Subject

Is managerial communication in affecting to job satisfaction? Is the job satisfaction affecting
employee to commit in an organization?

Muhammad Luqman Azis

Accounting
008201200089
June 2016
Assessed by: Muhammad Syahrurrifai - 008201200084
Muhammad Luqman Azis - 008201200089

Table of Contents
Chapter I................................................................................................................. 2
Introduction............................................................................................................. 2
Chapter II................................................................................................................ 5
Literature Review...................................................................................................... 5
2.1

Communication............................................................................................ 5

2.2

Communication in organization.......................................................................5

2.3

Job Satisfaction............................................................................................ 6

2.4

Commitment in Organization..........................................................................7

CHAPTER III.......................................................................................................... 8
Finding and Opinion.................................................................................................. 8
3.1

Finding....................................................................................................... 8

3.1.1

Finding on managerial communiation in affecting to job satisfaction................8

3.1.2

Finding on job satisfaction affecting employee to commit in an organization......9

3.2

Opinion..................................................................................................... 10

CHAPTER IV......................................................................................................... 12
CONCLUSION....................................................................................................... 12
CHAPTER V........................................................................................................ 13
REFRENCES........................................................................................................ 13

Muhammad Luqman Azis - 008201200089

Chapter I
Introduction
Is managerial communication in affecting to job satisfaction? Is the job satisfaction
affecting employee to commit in an organization?
Toshiba and Enron is the example of communication problem. Both of them has a similar
problem. It caused by their management that want to high profit in a way giving pressure to
their subordinate. Pressure is one of the bad communication that managers communicate to
their subordinate in a way forcing. So, the communication can give a big effect to the
company, even until make the company collapse.
Communication is one of the needs people to run their life. Human are social person, where
humans have dependence with other people, always communicates in regulating and organize
his life. There is no human who are not to get involved in communication (Muhammad,
2005: 1). By communication, activity derived from both individuals and groups would have
run, whether it will be run with good or not. Communication will help organization run that
was said by George R. Terry Communication like lubricating oil who can give smooth
activity organization in achieving the purpose (Mohyi, 1999: 111).
Important aspect of the communication of the organization are potentials of the
communication of itself as a tool (tool) that can be designed management to achieve their
goal organization. The importance of communication is also apparent from the benefits for
the organization covering control function (control and supervision), motivation, the
disclosure of emotional and to provide information for a decision making (Robbins, 2001:
312).
In the organizations, communication is one of the activity to hold the relationship between
manager and subordinate. Therefore, its important communication that purpose and the
message was acceptable in conformity with the wish dispatch. According to Pincus (1986),
communication upward, communication horizontal and communication downward had links
a strong positive with satisfaction work. In an organization, communication upward required
camps for that the bottom help you make decisions and design organization. The subordinate
could also help managers to resolve the conflict organizations and make the right decisions in
carrying out their jobs organization. Communication downward also required by the
subordinate that well informed and right about duty to undertake the task organization
successfully.
Muhammad Luqman Azis - 008201200089

Communication that happens in the organization is a mechanism of the fundamentals that

showing their disappointment or complacency. Communication said expression emotional of
feelings and meeting the needs of social.
The problems faced by organization now is how organization itself can push employees to
work with more productive and increase satisfaction and achievement on workers. Many
ways being made by the organization that have been planned and is held by the management
in the process recruitment, selection, placement and the training that was provided by the
organisation itself. Based on Pincus (1986 and Jablin (1979) showed a positive relationship
between the types of communication with satisfaction work. But from the other journal
different reviewed by Robert O' Reilly (1974, in Anatol et.al. 1981) showing negative
relations with satisfaction work. Also, in the survey explained communication in an
organization involving any member of which is located in a central organization,
communication in organization will affect work satisfaction of every employee. I found that
processes of communication with satisfaction of working it is disputed whether it was
something or not .This incident has led to me to answer the question is managerial
communication in affecting to job satisfaction?
Empowerment and management of employee through the condition of a work environment
where conducive, good communication, reward for work in accordance and the attitudes and
behaviour the manager who would bring them to satisfaction work for employees and we
made attitude loyal of the organization.
Job satisfaction act an important role in forming commitment and performance employee
who then influenced the quality of employee loyalty to stay in an organization in a long term.
According to Tesa (2012), Heartfelt services namely the provision of the service with
earnestness and responsibilities accompanied by a heart glad, as in dealing with a customer
complaint consequences against service delivery by full consciousness and understanding
what seems the problems consumers.
Job Satisfaction work is an attitude emotional who fun and loved his job (Hasibuan, 2009).
Someone would also brought desire, needs, wants and experiences that are past fused form
hope work when joined in an organization as a worker (Umar, 2010). According to (Judge et
al. In 2001), job satisfaction has to be maintained to improve the organisational performance.
(Rivai in 2004) advocated to refer to Job Descriptive Index (JDI), according to the index, job
satisfaction are built on the principle five dimensions, namely work on the right place,
Muhammad Luqman Azis - 008201200089

payment appropriate, organization and management, the managers and relations with
colleagues.
Sopiah (2008) said that the commitment of organizational (organizational commitment) is the
level of confidence employees to receive organizational goals so desirous to stay and become
part of the organisation is. Employees who committed tend to be more responsible for
providing service (Ping et al., 2012). Studies research shows that people are relatively
satisfied with his work will be more committed to organization (Mathis and Jackson, 2011).
Huang and Hsiao in (2007) said to there are positive significant relation between satisfactions
with the commitment of work organization. An employee will have the high commitment
organization when they are satisfied with the work, managers, salary, promotion and
colleague (Harrison and Hubbard, 1998). According to Dessler (2004) the program the
quality is very much depend on employees who is trained and committed high that it is
difficult to separate the two of them.
(Hallowell et al. (1996), Malhotra and Mukherjee (2004) and Hella (2011) once did research
on job satisfaction and commitment .Who said that job satisfaction and commitment had a
positive relation. But some company has high job satisfaction but, has the low commitments.
Hence, I have question is the job satisfaction affecting employee to commit in an
organization?

Muhammad Luqman Azis - 008201200089

Chapter II
Literature Review
2.1 Communication
Webster New Collegiate Dictionary
Term of communication derived from Latin term Communicare, the form of the past
participle of communication and communicatus which means an apparatus to communicate
especially a system submission and revenue news , such as phone, telegraph, radio , and
others

Newstrom and Davis (2004:151)

If there is no communication, the employee didnt know what is done fellow by their partner
working, leaders cannot accept input information, and the managers cannot giving
instruction.

2.2 Communication in organization

Gitosudarmo dan Sudita (2008:211)
The flow of communication formal in organization can be divided into four namely
communication from top to bottom, from the ground up, horizontal, and diagonal
Gibson et al. (2012:241)
Communication can flow from higher level to the lower levels organization; including
policy management, instruction, and official memo.
Gibson (1996:110)
Design organization have to allow for of communication to four different directions: down,
upward, horizontal and diagonal as follows:
1. Downward Communication
Communication down flow from individual the upper chambers a hierarchy to the in
urban higher, form of communication down which is the most common instruction work,
official memo, procedure, and so on.

Muhammad Luqman Azis - 008201200089

2. Upward Communication
Communication to up flowing from the down into the upper level of an organization and
covers a suggestion box, of a group meeting and procedures complaints.
3. Horizontal communication
A kind of communication to flow across various functions in organization .Form of
communication required to coordinate and integrate various function organization.
4. Diagonal communication
Communication diagonal on across functions and rank in organization, and important in a
situation where member not be able to communicate through a channel to the top to
bottom and horizontal.

2.3 Job Satisfaction

Robbins (2003:101)
Job Satisfaction is general attitude an individual with their projections. A person with the
level of satisfaction work, high demonstrate the attitude of which give a positive response to
the job. Someone who is not satisfied with his work demonstrate the attitude of negatively on
the job.
Job Satisfaction Theory
Hasibuan for, (1990: 253)
Job Satisfaction employee should be created so that the most of moral work, the dedication,
love, and discipline employees can increase
The following are theories about Job Satisfaction employees:
1. The theory two factors according to Herzberg (1959). The principle of this theory is
that satisfaction and dissatisfaction job was two different things. Were also mentioned
situation that affects attitude someone with their projections. This can be divided into
two parts those are :
a. Factors Job Satisfaction or motivational covering a sense of the outcomes,
recognition, the responsibility of, progress, the work itself.
b. Factors maintenance/ hygiene covering regulation, company, administration,
manager wages, personnel relations, working conditions, occupational safety and
security of status (Gitosudarmo, 2000: 35).
Muhammad Luqman Azis - 008201200089

2. Need Fulfilment Theory

According to this theory job satisfaction employee depends on meeting met or failure
needs employees. (Mangkunegara, 2001: 121)
3. The theory distinction this theory pioneered by porter as was quoted as saying by
Mangkunegara (2001: 121), measuring job satisfaction can be done in the way that
counts the difference between what should by the fact that was felt by employees.

2.4 Commitment in Organization

Robbins and Judge (2008)
Commitment organization (organizational commitment) is a situation where an employee
favouring to the purpose organization as well as having a desire to retain its membership in
the organisation is. Organizational commitment is the degree to which disclosed that believe
in and accept organizational goals and desire to remain with the organization (Mathis and
Jackson, 2011)
Steers and Porter (1991) concluded there are three factor that influences commitment
employees to organizations:
a. Factors personal which includes job satisfaction, psychological the contract, job
choice factors, characteristic of personal. These factors will form earlier commitment.
b. Factors organization, covering initial works experiences, job scope, supervision, goal
consistency organizational. These factors it will form or eliciting responsibility.
c. Non-organizational factors, which includes availability of an alternative jobs. Factors
that did not come from in the organizations, for example the whereabouts of work
alternatives.

Muhammad Luqman Azis - 008201200089

CHAPTER III
Finding and Opinion
3.1 Finding
In finding, actually I try find my question based on interview and internet. From interview I
ask the question to the person that already work in a company and internship in a company.
Indeed, i just get some information data from interview. To make the information stronger I
try to find my question in internet that quite enough to answer my question.
My interviewee are from my friends that already work in a company and intern in a company.
Because of my friends only some person that already work. So, I just get three person to
interview. The first person that i interview is Theodorus Caniggia B.acc that working at
PB&Co Taxand (Taxand Indonesia). He is positioned as Tax Advisory, also he already intern
14 weeks and he offered to be permanent employee. The second person that i interview is
Fransisca Olivia B.acc that working PT Astra International, Tbk. She is positioned as Internal
Audit, also she already intern many places such as Price Waterhouse Coopers and Chevron.
Because of she get schoolarship at PT Astra International, Tbk. So she get offered to be
pemannt employee in that company. The last person that i interview is Defri Kurniawan B.acc
that intern at KAP Hendrawinata, Eddhy & Siddharta (Kreston Internasional). Eventhough he
as an intern, he has a big experience in company.
3.1.1 Finding on managerial communiation in affecting to job satisfaction
According to Theodorus Caniggia B.acc, Communication can affecting to job satisfaction ,
because communication is the main tools in order to delivers the vision and mission of the
company and reach the goals. By maintain good communication, the superior can give the
command clearly to the staff, so they can made a good teamwork.
According to Fransisca Olivia B.acc, also agree if communication can affecting to job
satisfaction, The people will feel satisfaction on their job if their environment also support
them. Then, with the good communication, people will feel lauded and happy to work. If
their communication is bad, people will work under pressure and not enjoy on their work,
also they will not satisfaction on their work
According to Defri Kurniawan B.acc, Good communication prevent misunderstanding
between employees which usually lead to job satisfaction. For example manager and his
staff.
Muhammad Luqman Azis - 008201200089

(Mahvi-Shirazi et al., 2014)

According to the present research and previous one we can find that there is relation among
communicational skills and job satisfaction. Because communicational skills can have an
effective role in increasing confidence in work place so they can affect job satisfaction factors
and case job satisfaction among personnel. So according to present and previous researches
organizational structure complexity can decrease job satisfaction.
Organizational structure complexity faces understanding of person from his (her)
organization with trouble through developing job wishes and also specialization and being
complex charts in an organ a persons job satisfaction is decreased.
(Dahliawati. 2015)
The results of the study showed that communication organization and job satisfaction
employees are in the good, and there are a significant relation exists between communication
organization with job satisfaction employees, to be expected to for the head of the education
office of Sawahlunto city to can show factors factor that can affect or increase job satisfaction
employees. Because there were relationships significance in between communication
organization with job satisfaction employees in the education office of Sawahlunto city so
expected to them to increase again communication organization.
3.1.2

Finding on job satisfaction affecting employee to commit in an

organization
Theodorus Caniggia B.acc, The target of the company is high, then it will make the
management level push harder the employee in achieve the targets no matter how. It made the
employee turn-over is high in the company.
According to Fransisca Olivia B.acc, In my division is not too much the people who
turnover, maybe in other division many turnover, one of the reason is grass in neighbour is
greener. Some people want to make their own business, some people is resigning because not
strong enough because the task is really much. But, in my division mostly offered higher
position and higher salary.
According to Defri Kurniawan B.acc Yes, because the pressure is so high, the salary doesn't
match with the pressure and workload and there are better offer from other company.

Muhammad Luqman Azis - 008201200089

(Website Kompas.com June, 20st 2016).

The majority employees in Indonesia actually have a level of satisfaction that high evaluation
their work. Unfortunately, satisfaction work perceived does not guarantee they are loyal to
companies. If they got an offer compensation better, the employees this not relocate to move
company.
According to the report of the Talent of the 2014 Trend launched by LinkedIn, professional
networking on the internet, revealed some of the reasons that encourage professionals to
move work. They are among others seeking compensation and fringe benefits of a better job,
the job is more challenging, the balance between professional and personal life, as well as a
chance to boost his or her career.
The report made based on a survey to 18,000 professionals in 26 countries, including more
than 570 professional in Indonesia. As many as 84 percent of respondents said be content
with the current job. Even so, 48 percent of respondents diligent renew resumes and
professional they profile. This figure is higher than with the world average (46 %).
This report also expressing the cause of main to move work, the problems a relationship
(relationship). Statement bad relation with manager and does not like colleagues get the
votes of most of candidates active or its people to look for a job actively.

3.2 Opinion
In my opinion communication, job satisfaction and job commitment is daily life of employee.
They are always face it in working hour. Communication is really important to people,
organization also need communication to run their business. Also as I get information above,
communication really have a relation to job satisfaction. All of them agree that
communication will refine objective of managers and subordinate. Also, the company that I
interview is has a good communication with their other employee in company means that
many company already implement a good communication. Confidences of fieldwork also
support the employee to make employee satisfaction. If the employee feel satisfaction they
feel happy and lauded to work in a company. I think good communication is a must for
employee, even though a good communication is hard to implement, the employee have to
have skill good communication. Also in a company there must be a training that related with
communication to make employee to prevent misunderstanding.

Muhammad Luqman Azis - 008201200089

I think job satisfaction will effect on commitment in working. But, in a real life job
satisfaction will not affected on commitment. The reason is variation, there are come from
salary, high pressure, high target and others. Indeed, accounting division is a challenging
division because they are facing with the stability of company. I think the most reason
employee turnover is salary. If Im positioned as an employee, then there are some company
offer me higher salary, automatically I will accept that and resign from present company.
There are some proverb stated that money is everything. I am not agree with that proverb I
more likely money is important but money is not my first priority. My last opinion is actually
is depend on personal. The company who has a good communication but the person is
doesnt want to communicate in a good way, means the person is useless. Also, if the person
has a vision to make the company achieve their goals, the person will not affected anything
offered from other company.

Muhammad Luqman Azis - 008201200089

CHAPTER IV
CONCLUSION
In this era, communication is an important aspect of the organization that the communication
of itself as a tool (tool) that can be designed management to achieve their goal organization.
The importance of communication is also apparent from the benefits for the organization
covering control function (control and supervision), motivation, the disclosure of emotional
and to provide information for a decision making (Robbins, 2001: 312).
Based on finding, relation between managerial communication and job satisfaction is really
related. According to Theodorus Caniggia B.acc, Communication can affecting to job
satisfaction, because communication is the main tools in order to delivers the vision and
mission of the company and reach the goals. By maintain good communication, the superior
can give the command clearly to the staff, so they can made a good teamwork. It clearly
stated that communication as important tool company to achieve their goals. But, is it make
the employee feel want to stay in a long term or we can called as job commit.
Many researcher said that job satisfaction is not a guarantee of employee to commit in a
company. According to the report of the Talent of the 2014 Trend launched by LinkedIn,
professional networking on the internet, revealed some of the reasons that encourage
professionals to move work. They are among others seeking compensation and fringe benefits
of a better job, the job is more challenging, the balance between professional and personal
life, as well as a chance to boost his or her career.
So, as I conclude that managerial communication can affect job satisfaction wheatear the
communication are bad or good. Communication will deliver company desire to achieve their
goal or communication also can make a decision making. But, in other way job satisfaction
not affecting employee to commit in a company. Based on research, people will always
seeking better career and more challenging.

Muhammad Luqman Azis - 008201200089

CHAPTER V
REFRENCES
Mahvi-Shirazi et al., (2014) The Role of Organizational structure and communication
skills in predicting employee job satisfaction
Dewi Kurniawati, (2008) PENGARUH KOMUNIKASI TERHADAP KEPUASAN
KERJA KARYAWAN PADA KPRI UNIVERSITAS BRAWIJAYA MALANG
http://female.kompas.com/read/2014/03/07/1123159/Kepuasan.Kerja.Tak.Jamin.Loya
litas.Karyawan
Dahliawati ., (2015) Hubungan Komunikasi Organisasi Dengan Kepuasan Kerja
Pegawai di Dinas Pendidikan Kota Sawahlunto
Hidayat, R. (2013). Pengaruh kepemimpinan terhadap komunikasi, kepuasan kerja,
dan komitmen organisasi pada industri perbankan. Makara Seri Sosial Humaninora,
17(1), 19-32. DOI: 10.7454/mssh.v17i1.1799
http://search.proquest.com/?accountid=17242
Adeline Chew Ling Ling (1998). Komunikasi dalam organisasi dan hubungannya
dengan komitmen pekerja kepada organisasinya. Latihan Ilmiah Bangi: Universiti
Kebangsaan Malaysia.
Alexander, E.R., Helms, M.M. & Wilkin, R.O. (1989). The relationship between
supervisor communication and subordinate performance and satisfaction among
professionals. Public Personnel Management 18(4) Winter: 415-429.
Dimas Okta Ardiansyah (2016), Pengaruh Komunikasi Terhadap Kinerja Karyawan
Dengan Dimediasi Oleh Kepuasan Kerja
Muhammad Shahzad Latif et al (2013) Impact of employees job satisfaction on
organizational performance. European Journal of Business and Management
Stephen P. Robbins (2002) MANAGERIAL COMMUNICATION AND
INFORMATION TECHNOLOGY (7th Edition)

Muhammad Luqman Azis - 008201200089