Tropical

Belun
Hotel

1.) -Discuss within your group how the control measures will be implemented in the
Reservations Area.
-Provide examples

on

how

these

control

measures

will

be

applied

in

your

establishment. Show your solutions.

USE OF FORECASTING TECHNIQUE

Allocation of asset

Levels of Staffing

Based in what I have read, staffing levels is not just a matter of having enough staff but also
ensuring that they have suitable knowledge, skill and experience to operate safely. Economic
pressures to save costs and improve productivity, as well as organizational initiatives to
delayer, multi-skill and enhance team working, have had the effect of reducing staffing levels.
Reductions in staffing levels do not necessarily pose a direct threat to health and safety.
Rather, the impact of changes to staffing arrangements on health and safety performance will
depend on the quality of the planning, assessment, implementation and monitoring. Health and
safety should be managed in the same planned and informed manner as all other elements of
reorganisation.
-

First of all, we will ensure that we have the full understanding of staffing levels and

mix of skills required to operate safely and use this when agreeing reduction plans.
We will give the staff a role in planning and implementing changes to gain more idea.
We will ensure that the employees understand what tasks need to be performed and

what knowledge and skills they require before planning job merges.
We will make a policy in overtime in which we will only give during busy days like peak

seasons and a wide number of unexpected walk-ins.

We will continue to schedule hands on experience, job rotation, refresher training and

competence assessment.
We will proactively monitor the performance of

arrangements at a suitable time after implementation within 6months.

We will choose healthy employees in our hotel to avoid absences.
We will also choose skilled and experienced workers in our hotel to reduce the

teams and reassess staffing

numbers of employees hired and incase of having problems in having so much guest,
they can multi-task.

Availability of Inventory

Based on our research about availability of inventory, there is a system used in the
reservation area that allows you to check how many of the items are available or not. When
you are checking whether specific items will be available to accommodate guest needs, the
Item Inventory Availability screen is a good place to start. For any given date, this screen
shows the quantity of each item in inventory and the quantity remaining available. You may
use this screen to book reservations with a specified number of inventory items attached. By
default, the Item Inventory screen shows information for a period starting today. You may also
drill down from this screen to see which reservations and block events have booked each
item.
-

Based from OPERA Property Management System (PMS) (as our sample that will be
applied in our establishment)

Inventory. The quantity in inventory is established for each date displayed on the Item
Availability screen in either or both of the following ways:
-

You may specify a physical quantity in stock using the Item Inventory Setup
screen (Configuration> Reservations> Item Inventory Setup) . This quantity
becomes the baseline quantity in stock which, by default, propagates to the
quantity field for each date on the Item Inventory Availability screen.

You can configure inventory or accommodate fluctuations in inventory (for example,

when you keep more or less inventory on hand because of changing seasonal or
weekend demand), using the Load feature of the Item Daily Inventory screen. This
feature lets you change inventory based on the date or range of dates. If a baseline
quantity was established using the Resource Item Setup screen, it is overridden by the
quantity specified via the Load function.
Availability. The available quantity for a particular item is determined by subtracting
the number of items booked via guest reservations and events attached to business
blocks from the inventory quantity in stock for the date. Items can be booked for the
duration of a reservation or event or for part of a reservation or event. Should the Item
Inventory Pool functionality be active for the property, please see the Item Inventory
Pool section for availability handling.
Items are attached to a reservation by using the Reservation screen Item
Inv. field, or by attaching a package that includes one or more items, or by
selecting a rate code that includes a package that includes one or more items,
or by directly booking the item as described below in Making Reservations from
the Item Inventory Availability Screen. Items are automatically returned to
inventory if the reservation is cancelled, or if the guest is no-show.
Items are attached to events by selecting resource items for the event. Items
may also be booked for an event as part of packages attached to the event.
Event items are automatically returned to inventory if the booked event is
cancelled.
As this screen can be accessed from both PMS and S&C, the Item Inventory Availability
screen has some slight differences based on if it is called from PMS or if it is called
from S&C.

PMS Screen

S&C Screen

Note: OPERA will save certain values by user when this screen is closed and default those
values the next time that user opens the Item Inventory Availability. These values
are: Property and Item Class.
2.) Make use of another strategy that your group would think is important to ensure
smooth flow of your chosen hotels operation. You may as well apply the strategies
mentioned in the discussion of this second area of the rooms division using the figures
that is realistic to your own establishment.
2.1.) Inventory Management
Vendor Performance

Allows

hotel

information

managers
such

as

to

time

choose
of

better

delivery

performing

time,

vendors

accuracy

of

by

tracking

delivery,

cost

effectiveness etc.
Vendor Accountability

Ensuring a vendor delivers the right shipment and hotels. An integrated inventory
management system allows hotel managers to pinpoint errors in delivery with
great accuracy and make vendors accountable for their own action.

Order Management

To prevent both overstocking and stock outing situations

2.2.) Give Customers Something Your Competitors Arent

Were talking features, services, resources, or whatever else the customers will place some
value on. The point is that, instead of providing equal value to all of their customers, theyre
providing incredible value to a specific group of customers, and its paying off on the loyalty
front. If we cant do it with our product or service, we can do it through our customer service.
We will put an extra effort into making sure that our customer will keep on coming back.
2.3.) Be More Convenient than Anyone Else
A type of convenience to consider would involve normal user or customer actions. This
includes auto-billing, automatic orders, refills, and reminders. All of those little things make it
easier for users to enjoy what theyre paying for. As a rule of thumb, your users/customers
should spend the least amount of time possible trying to use your product or service, so they
can spend the majority of their time enjoying it.
2.4.) Make Quality a Priority
If you have the best product, and you keep making it better, youre going to have loyal
customers. If you pair that with any of the above strategies, youll be close to unstoppable.

People love to feel like they have the best thing, no matter what that thing is, and theyll do
way more than talk about it if they really feel like its the best.

2.5.) Responsible Corporate Citizen

TRUTH - At some point it became acceptable for corporations to blatantly lie to the consumer
so in our hotel we will advertise our hotel showing only what we have and not what we dont.
IMPACT By displaying real compassion and commitment to social and environmental issues.
The most effective and honest involvement is to address issues that fall within the domain of
business.
2.6.) Reservation Sales Management
Top-down Strategy Based from the discussion of our professor, the top-down strategy from
the reservation sales management is wherein you sell the most expensive rooms to the least
expensive room specially to the rich guests, by using this strategy, we are raising awareness
to these guest that we have a room with an expensive price but has a good quality.
Mid-range Strategy Still based on our professors discussion, the mid-range strategy from the
reservation sales management is wherein you sell the mid-range type of room with an average
price to the customers who have low budget, we will not use the bottom-up strategy because
we most likely want to bring awareness to the guest that we have this kind of room with more
quality than the least expensive room. It also is an incentive for us because we gain more
income than selling the least costly room.