Curriculum Vitae

VISHAL H SAHU
53/32, 5TH Nagpada
2nd Floor, S.P Road,
Mumbai Central,
Mumbai Central (E) - 400008
Mob: 9664328724
sahu.vishal0@gmail.com
visha.sahu@aol.com

OBJECTIVE:
A Position to constantly learn, contribute and grow along with the organization, Willing to work as a key
player in challenging & creative environment.

PROFESSIONAL SKILL KNOWN:

Web Technologies
OS
CRM Systems

: INTERNET & HTML, Web Designing

: Windows 2000, Windows XP, Windows 7
: Amdocs, Clarify, Remedy, CA, Citrix, Heat Lotus Notes & Outlook

Cloud

Office Tool
Graphics
Programming Language
Backend Language
Computer Software

: Ms-Office,
: Basic Computer Graphics
: Java, Advance Java, JavaScript .Net & C/C++
: SQL & Oracle 10g
: Proficient in MS Office (Word, Excel & Power Point) LAN, WAN &

Networks

ADDITIONAL QUALIFICATION:
Successfully completed Diploma in Software Engineering from NIIT Institute
Successfully completed Java from NIIT Institute
Completed ITIL V3 certification
PROJECT WORK:
Managed Project Hotel Management

The system deals with hotel system,. The system basically deals with making bill & reservation, Search
records & etc. of computer peripherals and maintain that record.

ACADEMIC PROFILE:
Examination

Board

Year of Passing

Diploma in Software Engineering

NIIT

February 2010

T.Y.B.A

Mumbai University

March 2011

H.S.C

Maharashtra Board

March 2008

S.S.C

Maharashtra Board

March 2006

Grade
First Class
First Class
Second Class
Second Class

WORK EXPERIENCE:
Organization
About Co.
by

: Capita IT Services, Mumbai

: Aim is to deliver long-term value to all stakeholders can achieve this

Showing responsibility in everything

My profile
Duration

: Working as a Senior IT Analyst Technology

: March 2013 to Till date

Job Responsibilities:

IT Incident detection and reporting

Incident investigation and diagnosis
Incident resolution or recovery using workarounds
Incident closure after verification from users
Incident monitoring and interaction to other processes
Entering workarounds into KEDB while triggering Problem Management
Defining and planning separate procedures for major Incidents
Evaluating Incidents to determine if they are likely to reoccur
Ensuring continuous progress updates are communicated to the business and stake holders
Liaise with IT Management teams to develop SLO (Service Level Objectives)
Making recommendations for Service Improvement Plans

Manage and support Major service incidents (P1, P2) either personally or via the Service Desk,
through to successful completion and user satisfaction
Ensure effective and rapid response to Major Incidents and adherence to SLA
Analyzing incidents and ensuring resolutions prior to any business impact
Provide regular incident bulletins to ICT support staff concerning open issues
Responding to all input regarding unplanned service interruptions from customers and internal IT.
Ensure that any service breach is suitably recorded and described before it is closed
Review and recommend, as appropriate, changes to support processes to ensure continuous
improvement of the
Incident management process
Develop, co-ordinate and promote Incident Management activities across the whole of ICT and
take responsibility for the effective functioning of the Incident Management/ Service
Management processes across all support areas
Monitoring service performance against SLAs
Documenting, Monitoring and Measuring the level of IT services provided
Producing service reports
Documenting, Monitoring and Measuring the level of IT services provided
Producing service reports
Supporting and reviewing IT Service Continuity plans, testing and strategy for all IT Services
provided, to verify their validity and efficiency aligned with the business.
Perform server Fail over in case of a server/ Hardware failure
Maintain KEBD and provide quick fixes and work around whenever necessary

Organization : Mic2Macro.
About Co

: Advertisement solutions, realtors & Developers & beverages

Designation

: Worked as a Senior System Administrator,

Duration

: July 2011 to October 2012

PERSONAL PROFILE:
Father Name
:
Date of Birth
:
Gender
:
Nationality
:
Linguistic Abilities :
Marital Status
:

Hari Babu Sahu

19th February 1990
Male
Indian
English, Hindi, Marathi.
Unmarried

DECLARATION:
I declare that the above furnished details are true to the best of my knowledge and belief.
Place: Mumbai
Date:
/
/

Thanks & Regards,

(Vishal H Sahu)