PROJECT CLAIMS AND DAMAGES REPORT

NAME OF PROJECT

PPMP20011 Project Claims and

Damages Report
The Project Claims and Damages Report is a communication tool that is used as a
continuation of the Projects Negotiation and Conflict Report. The aim of the Project
Claims and Damages Report is to highlight the KSAE (knowledge, skills, attributes, and
experience) required as the strategic basis for mitigating and reducing project claims and
damages.
Cheung & Chow found in 2011 that withdrawal occurs when a negotiator loses the desire
to continue with discussions. They furthermore posit that their findings show that task-,
emotion-, and competition-oriented negotiators are more likely to withdraw. The
counterforce against withdrawal is when the negotiators are relation-oriented. In
conclusion they find that good negotiators are those who are good at the technical
aspects of the dispute and are emotionally stable (p. 1078). The research by Cheung &
Chow is somewhat supported by the attitude-based strategic negotiation approach
proposed in the negotiation decision support system by Yousefi, Hipel, & Hegazy 2010.
Both Cheung & Chow, and Yousefi, Hipel, & Hegazy researches are also somewhat
consistent with Walker & Walkers 2015 research. Therefore, identifying the KSAE that
will best avoid withdrawal and encourage relation development is a good strategy for
negotiators.
A conclusion drawn from Walker & Walkers research are three tables Table 11 the
platform facilities (p. 117-118); Table 12 the behavioural factors (p. 119-120), and Table 13
the process drivers (p. 121-123). These tables and other artefacts then are suggested as
supporting KSAE (knowledge, skills, attributes, and experience) that are required in
varying intensity to meet the needs of RBP (relationship-based procurement). Walker &
Walker summarise (on pp.123-133) the KSAE as:

Technical KSAE;
Project Management KSAE;
Business Solution KSAE;
and Relational KSAE.

In the PPMP20011 Projects Negotiation and Conflict Report you proposed a preferred
form of procurement as an outcome from the negotiation process (Section 6) for each of
the four projects:
6.1
6.2
6.3
6.4

Project 1: Forward strategy for payroll system

Project 2: Governance and decision-making
Project 3: People and change
Project 4: Funding

Using the three tables (11, 12, and 13) for each project then identify and justify the
KSAEs required that you believe will best mitigate and reduce project claims and
damages in the report below.
Guidance boxes like this should be deleted when you have finished with the contents: position the cursor on the
border, left click when a cross appears and press delete.

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PAGE

PROJECT CLAIMS AND DAMAGES REPORT

NAME OF PROJECT

1 P ROGRAM I NFORMATION
Program Name: Queensland Health Payroll Program
Date: Date of the current Projects Negotiation and Conflict Report
Project Ownership: Area responsible for the project
Prepared by: Name and project position
Distribution List: List of those receiving the report

This report is based on the contents of Walker and Walker 2015 Collaborative Project
Procurement Arrangements; Yousefi S., Hipel K.W., & Hegazy T. 2010. Attitude-Based
Strategic Negotiation for Conflict Management in Construction Projects. Project
Management Journal Special Issue: PMI Research and Education Conference 2010
Volume 41, Issue 4, pages 99-107, September 2010; Cheung S.O., & and Chow P.T.
2011. Withdrawal in Construction Project Dispute Negotiation. Journal of Construction
Engineering and Management. Volume 137, Issue 12 (December 2011); Directing plus
Managing Successful Projects with PRINCE2 (2009); A Guide to the Project Management
Body of Knowledge (PMBOK Guide) 5th Edition (2013); and Kerzner Project Management:
A Systems Approach to Planning, Scheduling and Controlling (2013). Please complete
this report for the Recommendations (p. 9 & 36-38) contained in the KPMG 2012 Review
of the Queensland Health Payroll System.
Guidance boxes like this should be deleted when you have finished with the contents: position the cursor on the
border, left click when a cross appears and press delete.

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PROJECT CLAIMS AND DAMAGES REPORT

NAME OF PROJECT

2 P ROJECT 1: F ORWARD

STRATEGY FOR PAYROLL SYSTEM

Insert the Outcome from the Projects Negotiation and Conflict Report and then complete
the table for each of the elements corresponding to the tables 11, 12, and 13 and KSAEs
identified in Walker and Walker 2015 pp. 117-113.
Add more space or lines or adjust each table as you best think is appropriate.
Guidance boxes like this should be deleted when you have finished with the contents: position the cursor on the
border, left click when a cross appears and press delete.

The preferred form of procurement as an outcome from the negotiation process for Project 1
proposed in the PPMP20011 Projects Negotiation and Conflict Report was
The subthemes and KSAEs that will best mitigate and reduce project claims and damages
are itemized in the following tables.

2.1

Platform Foundation (p. 117-118)

Elements

KSAEs to maximize the effectiveness (pp. 123-133)

1. Motivation and
Context

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

2. Joint Governance
structure

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

3. Integrated Risk
Mitigation Strategy

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

ENTER YOUR NAME WITH STUDENT ID

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PROJECT CLAIMS AND DAMAGES REPORT

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4. Join
Communication
Strategy

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

5. Co-location
Strategy

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

2.2

Behavioural Factors (p. 119-120)

Elements

KSAEs to maximize the effectiveness (pp. 123-133)

6. Authentic
Leadership

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

7. Trust-Control
Balance

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

8. Commitment to be
Innovative

Technical KSAE:
Project Management KSAE:

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PROJECT CLAIMS AND DAMAGES REPORT

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Business Solution KSAE:

Relational KSAE:
9. Common best-forproject Mindset
and Culture

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

10. No-blame Culture

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

2.3

Processes, routines, and means (p. 121-122)

Elements

KSAEs to maximize the effectiveness (pp. 123-133)

11. Consensus
Decisions

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

12. Learning and

Continuous
Improvement

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

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PROJECT CLAIMS AND DAMAGES REPORT

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13. Incentive
Arrangements

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

14. Pragmatic
Learning-in-Action

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

15. Transparency

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

16. Mutual
Dependence and
Accountability

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

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PROJECT CLAIMS AND DAMAGES REPORT

NAME OF PROJECT

3 P ROJECT 2: G OVERNANCE

AND DECISION - MAKING

The preferred form of procurement as an outcome from the negotiation process for Project 2
proposed in the PPMP20011 Projects Negotiation and Conflict Report was
The subthemes and KSAEs that will best mitigate and reduce project claims and damages
are itemized in the following tables.

3.1

Platform Foundation (p. 117-118)

Elements

KSAEs to maximize the effectiveness (pp. 123-133)

1. Motivation and
Context

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

2. Joint Governance
structure

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

3. Integrated Risk
Mitigation Strategy

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

4. Join
Communication
Strategy

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

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PROJECT CLAIMS AND DAMAGES REPORT

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5. Co-location
Strategy

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

3.2

Behavioural Factors (p. 119-120)

Elements

KSAEs to maximize the effectiveness (pp. 123-133)

6. Authentic
Leadership

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

7. Trust-Control
Balance

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

8. Commitment to be
Innovative

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

9. Common best-forproject Mindset

and Culture

Technical KSAE:
Project Management KSAE:

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PROJECT CLAIMS AND DAMAGES REPORT

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Business Solution KSAE:

Relational KSAE:
10. No-blame Culture

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

3.3

Processes, routines, and means (p. 121-122)

Elements

KSAEs to maximize the effectiveness (pp. 123-133)

11. Consensus
Decisions

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

12. Learning and

Continuous
Improvement

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

13. Incentive
Arrangements

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

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PROJECT CLAIMS AND DAMAGES REPORT

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14. Pragmatic
Learning-in-Action

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

15. Transparency

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

16. Mutual
Dependence and
Accountability

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

4 P ROJECT 3: P EOPLE

AND CHANGE

The preferred form of procurement as an outcome from the negotiation process for Project 2
proposed in the PPMP20011 Projects Negotiation and Conflict Report was
The subthemes and KSAEs that will best mitigate and reduce project claims and damages
are itemized in the following tables.

4.1

Platform Foundation (p. 117-118)

Elements

KSAEs to maximize the effectiveness (pp. 123-133)

1. Motivation and
Context

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

ENTER YOUR NAME WITH STUDENT ID

PAGE

PROJECT CLAIMS AND DAMAGES REPORT

NAME OF PROJECT

2. Joint Governance
structure

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

3. Integrated Risk
Mitigation Strategy

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

4. Join
Communication
Strategy

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

5. Co-location
Strategy

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

4.2

Behavioural Factors (p. 119-120)

Elements

KSAEs to maximize the effectiveness (pp. 123-133)

6. Authentic
Leadership

Technical KSAE:

ENTER YOUR NAME WITH STUDENT ID

PAGE

PROJECT CLAIMS AND DAMAGES REPORT

NAME OF PROJECT

Project Management KSAE:

Business Solution KSAE:
Relational KSAE:
7. Trust-Control
Balance

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

8. Commitment to be
Innovative

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

9. Common best-forproject Mindset

and Culture

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

10. No-blame Culture

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

ENTER YOUR NAME WITH STUDENT ID

PAGE

PROJECT CLAIMS AND DAMAGES REPORT

NAME OF PROJECT

4.3

Processes, routines, and means (p. 121-122)

Elements

KSAEs to maximize the effectiveness (pp. 123-133)

11. Consensus
Decisions

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

12. Learning and

Continuous
Improvement

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

13. Incentive
Arrangements

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

14. Pragmatic
Learning-in-Action

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

15. Transparency

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:

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PROJECT CLAIMS AND DAMAGES REPORT

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Relational KSAE:
16. Mutual
Dependence and
Accountability

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

5 P ROJECT 4: F UNDING
The preferred form of procurement as an outcome from the negotiation process for Project 2
proposed in the PPMP20011 Projects Negotiation and Conflict Report was
The subthemes and KSAEs that will best mitigate and reduce project claims and damages
are itemized in the following tables.

5.1

Platform Foundation (p. 117-118)

Elements

KSAEs to maximize the effectiveness (pp. 123-133)

1. Motivation and
Context

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

2. Joint Governance
structure

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

3. Integrated Risk
Mitigation Strategy

Technical KSAE:
Project Management KSAE:

ENTER YOUR NAME WITH STUDENT ID

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PROJECT CLAIMS AND DAMAGES REPORT

NAME OF PROJECT

Business Solution KSAE:

Relational KSAE:
4. Join
Communication
Strategy

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

5. Co-location
Strategy

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

5.2

Behavioural Factors (p. 119-120)

Elements

KSAEs to maximize the effectiveness (pp. 123-133)

6. Authentic
Leadership

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

7. Trust-Control
Balance

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

ENTER YOUR NAME WITH STUDENT ID

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PROJECT CLAIMS AND DAMAGES REPORT

NAME OF PROJECT

8. Commitment to be
Innovative

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

9. Common best-forproject Mindset

and Culture

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

10. No-blame Culture

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

5.3

Processes, routines, and means (p. 121-122)

Elements

KSAEs to maximize the effectiveness (pp. 123-133)

11. Consensus
Decisions

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

ENTER YOUR NAME WITH STUDENT ID

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PROJECT CLAIMS AND DAMAGES REPORT

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12. Learning and

Continuous
Improvement

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

13. Incentive
Arrangements

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

14. Pragmatic
Learning-in-Action

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

15. Transparency

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

16. Mutual
Dependence and
Accountability

Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:

ENTER YOUR NAME WITH STUDENT ID

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PROJECT CLAIMS AND DAMAGES REPORT

NAME OF PROJECT

ENTER YOUR NAME WITH STUDENT ID

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