Professional Documents
Culture Documents
predict
accept
assign
abandon
Work packages
Success markers
Sub-jobs
Events
adverse impact
affirmative action
monetary damages and jury trials
7. Active listening requires:
summarizing all areas of the performance-interview
feedback discussion.
verbal communications only
summarizing only the areas of agreement
interruptions to get your point across
Time management
Quality management
Environmental management
Continuous improvement management
Lean Manufacturing
Project
Lead Time
Fabrication
employee satisfaction
average time to process paperwork
client requests completed per hour
number of calls taken per day
employee happiness
employee productivity
organizational citizenship behavior
job satisfaction
compromising
forcing
accommodating
avoiding
Reward power
Referent power
Coercive power
Legitimate power
invasion of privacy
lifestyle discrimination
defamation
constructive discharge
22. Mary arrives at her new job. Before she can begin actually
doing the work, she must complete a series of activities
including role playing and virtual reality interactions. What
type of training method does Marys new employer use?
Simulation
Information presentation
On-the-job training
Organizational development
23. Which of the following is one of Dr. Eli Goldratt's rules of
production scheduling for optimized production technology?
Utilization and activation of a resource are not the
same.
If you lose an hour at a bottleneck it is better than making
scrap.
An hour saved at a bottleneck operation does not increase
the process flow.
Do not allow bottlenecks to govern the flow of the line.
24. Demings PDCA (plan, do, check, and act) cycle underlies
what inherent Six Sigma principle?
Standard deviation
Project management
Control charting
Continuous improvement
Emotional contagion
Self-determination
Self-efficacy
Affect intensity