AFIS QUALITY MANUAL

IT

AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 04 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

Table of Contents
1.0
INTRODUCTION
1.1
QUALITY POLICY STATEMENT
1.2.
AFIS QUALITY OBJECTIVES
1.3
VISION
1.4.
SCOPE OF THE QMS
1.5
APPLICATION
2.0.
QMS RELATED DOCUMENTS
2.1.
A. LIST OF COMMONLY USED ABBREVIATION AND TERMS
4.0
Quality Management System
4.1
General Requirements
4.2
Documentation Requirements
4.2.1
General Requirements
4.2.2
Quality Manual
4.2.3
Control of Documents
4.2.4
CONTROL OF RECORDS
5.0
Management Responsibility
5.1
Management Commitment
5.2
Customer Focus
5.3
Quality Policy
5.4
PLANNING
5.4.1
Quality objectives
5.4.2
Quality Management System Planning
5.5
Responsibility, Authority and Communication
5.5.1
Responsibility and Authority for Quality
5.5.2
Management Representative (MR)
5.5.3
Internal Communication
5.6
Management Review
5.6.1
General Requirements
5.6.2
Review Input
5.6.3
Review Output
6.0
Resource Management
6.1
Provision of Resources
6.2
Human Resources
6.2.1
General Requirements
6.2.2
Competence, Awareness and Training
6.3
Infrastructure/Assets
6.4
Work Environment
7.0
Product Realization\
7.1
Planning of Product Realization
7.2
Customer-related Processes
7.2.1
Determination of Requirements Related to Products/services
7.2.2
Review of Requirements Related to Products/Services
7.2.3a
Customer Communication
7.2.3b.
Contract Review
7.4
Purchasing
7.4.1
Purchasing Process
7.4.1.C.1 Purchasing Procedure
7.4.2
Purchasing Information
7.4.3
Verification of Purchased Products
7.5
Production and Service Provision
7.5.1
Control of Production and Service Provision
7.5.2
Validation of Processes for Production and Service Provision
7.5.3
Identification and Traceability
7.5.4
Customer Property
7.5.5
Preservation of Products
7.6
Control of Measuring and Monitoring Devices
7.6.C.1
Equipment Identification
8.0
Measurement, Analysis and Improvement
8.1
General Requirements
8.2
Monitoring and Measurement
8.2.1
Customer Satisfaction
8.2.2
Internal Audit
8.2.3
Monitoring and Measurement of Processes
8.2.4
Monitoring and Measurement of Products
8.3
Control of Nonconforming Products
8.4
Analysis of Data
8.5
Improvement
8.5.1
Continual Improvement
8.5.2
Corrective Action
8.5.3
Preventive Action

2
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

1.0 INTRODUCTION
Atlantic Fluids and Integrated Services Limited (AFIS) , an indigenous Drilling and
completion fluids company was set up in 2005 and formally incorporated February
2007, with the sole objective of providing high quality mud, brine and engineering
services and specialized training to the exploration and production companies
operating in Nigeria and the West African region oil and gas industry.
Atlantic Fluids is 100% Nigerian owned company. We are committed to high
business integrity, transparency, dedicated to professionalism and deeply rooted in
excellence through technical and commercial performance, quality assurance and
quality
control.
With well-trained manpower, financial stability and performance, conducive and wellorganized workplace, Atlantic Fluids is aimed at achieving high standard and
efficiency.
We having talented and skilled workforce with strong innovation which drives Atlantic
Fluids
quest
for
operational
and
technical
excellence.
Atlantic fluids Limited is formally registered with the department of Petroleum
Resources (DPR) and currently with NNPC-NIPEX. AFIS has been issued with an
operating permit to participate in the following category of business
1. Mud, Brine and work-over chemical supply and engineering services.
2. Provision of professional and experienced mud consultants to mud companies
and E & P operators Technical Manpower.
3. Professional basic Mud engineering, advanced mud engineering, basic
cementing and basic drilling engineering training - Manpower training.
We are Contractor/Vendor to local and international oil companies and intend to
provide drilling, completion fluids and engineering services to both indigenous and
International exploration and producing companies in Nigeria and West Africa. We
work with a vast network of associate companies and suppliers located in Nigeria
and various other countries to achieve technical and value oriented services for our
customers.
Atlantic Fluids management is totally committed to maintaining and consistently
works to improve its Quality, Health, and Safety and Environment (QHSE) systems
mechanisms and ensure that adequate resources are allocated in the yearly budget
and by ensuring the safety and quality assurance of each individual work process.

3
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

1.1 QUALITY POLICY STATEMENT

QUALITY POLICY STATEMENT

ATLANTIC FLUIDS & INTEGRATED SERVICES LTD

is committed to the safe delivery and

verification of drilling and completion fluids
that meet and exceed customers
expectation and will strive for
continual improvement.
In order to achieve the above stated Quality Policy, AFIS management ensures that:
It is relevant to its core operation as a drilling and completion fluids company
It reveals the extent of management commitment to the effective implementation of
NIS ISO 9001:2008 standard and continual improvement of its operation
It aligns with the overall corporate quality objectives, mission and vision policies of AFIS
It is displayed at strategic areas, communicated, and understood by all AFIS staff
It is reviewed as the need arises for adequacy and continuing suitability
Customer complaints and other feedback reports are promptly treated to the satisfaction of our
customer.

..
Managing Director

4
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

1.2. AFIS CORPORATE QUALITY OBJECTIVES
Quality Objectives are established at both corporate and departmental levels. These
are referred to as Corporate and Departmental objectives respectively.
Corporate Quality Objectives:
To achieve customer satisfaction
Ensuring response to customer complaints PROMPTLY
To achieve all set targets on execution of project
The departmental objectives are determined by each department and the Managing
Director ensures that all set objectives are measurable and consistent with the
quality policy. The extent of realization of these departmental objectives or targets is
reviewed during management review meetings to determine the level of customer
satisfaction.
1.3 VISION
To be a STRONG INDIGENOUS LEADER in the provision of expertise fluids,
chemicals, verification services and manpower technical training capabilities for
exploration and production activity and build a reputation for quality service delivery
backed by high level technical support.
The quality Management system described in this Manual is based on the
requirements of the NIS ISO 9001:2008. This QMS is the responsibility and authority
of the some key personnel in AFIS. The responsibilities and authorities to enable
these key personnel delegated to implement the system are described in this
manual.

5
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

1.4. SCOPE OF THE QMS
The Quality Management system as documented here is applicable to the following
activities Supply and verification of drilling and Completion Fluids.
1.5 APPLICATION
The following clause of NIS ISO 9001:2008 QMS is not applicable to AFIS due to
the nature and structure of our operations:

Clause 7.3 design and Development

2.0. QMS RELATED DOCUMENTS

1.
2.
3.
4.

NIS ISO 9001:2008 Quality Management System Requirements

Departmental SOPs
AFIS Quality Manual
Equipment Maintenance/Service/Quality Assurance Manuals and forms

2.1. A. LIST OF COMMONLY USED ABBREVIATION AND TERMS. List 1

WORD

DEFINITION

Audit

An examination of record/activities of a companys quality

management system to verify their degree of conformity

Auditee

A department or its representative being audited

Calibration

Method of standardizing the qualities of a measuring instrument

To check the accuracy of measuring equipment

Conformity

Fulfillment of specified requirement

Company

Atlantic Fluids and Integrated Services Limited (AFIS)

Contract

An agreement formally executed by both customer and supplier,

which requires performance of services or delivery of products
at a cost to the customer in accordance with the terms and
conditions

Controlled Doc

A document, which is formally issued to a particular department

6
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

Corrective Action:

Action taken to eliminate the causes of an existing non

conformity.

Customer

A recipient of a product or service provided by the supplier

Non conformity

Non-fulfillment of a specified requirement

Work instruction

Instruction, which prescribes work to be done, who is to do it,

When it is to start and end or completed and how, the work is to
be carried out.

QMS

Quality Management System

B. ABBREVIATIONS
HOD
LPO
PA
NC
QM
IQA
MOM
MR
QA
CA
SMP
SOPS
QMS
WHM
PP
QHSE
LAB/LSP
SON
ISO
AFIS
AMS
DCRF
CARF
ASF
OPS

Figure 1
Head of Department
Local Purchase Order
Preventive Action
Non Conformity
Quality Manual
Internal Quality Audit
Minutes of meeting
Management Representative
Quality Assurance
Corrective Action
Six Mandatory Procedures
Standard Operating Procedure
Quality Mgt System
Warehouse methods
Procurement Process
Quality Health Safety & Environment
Laboratory/Laboratory Services Process
Standards organization of Nigeria
International Organization for Standardization
Atlantic Fluids & Integrated Services
AFIS Management System
Document Change Request Form
Corrective Action Request Form
Assignment Form
Operations
7

AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

DISTRIBUTION LIST

Figure 2

COPY NUMBER
1
2
3
4
5
6
7
8
9
10
11
12

HOLDER
Managing Director
Operations Director
Finance and Admin Director
Management
Representative(MR)
Standard Organization of Nigeria
(SON)
QHSE
LAB
WHM
PP
ADMIN
ACCOUNTS
INTERNAL AUDIT

8
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

Figure 3
4.0 QUALITY MANAGEMENT SYSTEM
4.1
General Requirements
Atlantic Fluids and Integrated Services Limited (AFIS) have established,
documented, implemented and maintained a Quality Management System (QMS)
and strives continually to improve its effectiveness in accordance with the
requirements of
NIS ISO 9001:2008.
AFIS has determined:
a. the processes needed for the quality management system and their
application throughout AFIS (see Fig .3 above),
b. the sequence and interaction of these processes(see fig 3),
9
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

c. criteria and methods needed to ensure that both the operation and control of
these processes are effective,
d. AFIS has put in place mechanism to ensure the availability of resources and
information necessary to support the operation and monitoring of these
processes,
e. AFIS monitor and measure where applicable and analyze these processes,
and
f. Implement actions necessary to achieve planned result and continual
improvement of these processes.
For the outsourced processes, some controls are applied to ensure that products
and services conform to requirements
The extent and type of control depend on, the potential impact any outsourced
process could likely have on AFIS capability to provide product/service that conform
to requirements.
Also the degree to which the control for the process is shared and the capability of
achieving the necessary control through the application of clause 7.4 of this
document (see details in 7.4.1 Procurement Processes (purchasing & verification)
4.2 Documentation Requirements
4.2.1 General
The quality management system documentation includes
a) Documented statements of a quality policy and quality objective,
b) A quality manual,
c) Documented procedures and records required by
NIS ISO9001:2008 and
d) Documents, including records that are necessary to ensure the
effective planning, operation and control of AFIS processes
4.2.2

Quality Manual
This Quality Manual has been prepared to describe AFIS QMS. The scope is
as in 1.4 and permissible exclusions of the QMS are described in section 1.5
of this manual. Each section of the manual references documented QMS
procedures relating to the requirements outlined in that section and the
process interactions are as in Figure 3 on page 9.

4.2.3

Control of Documents
All of the QMS documents are controlled according to the Document
Control Procedure. This procedure defines the process for:
Approving documents for adequacy prior to issue
Reviewing and updating as necessary and re-approving
documents
ensuring that changes and current revision status of documents
are identified
10

AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

ensuring that relevant versions of applicable documents are
available at points of use
ensuring that documents remain legible and readily identifiable
Ensuring that documents of external origin are identified and
their distribution controlled, and
preventing the unintended use of obsolete documents and to
apply suitable identification to them if they are retained for any purpose
The Control of documents procedure is as outlined in AFIS Document
control procedure (AFIS-NIG-AMS-DC-001).
4.2.4 Control Of Records
Quality records are maintained to provide evidence of conformity to
requirements and of the effective operation of the QMS. The records are
maintained according to the Control of Quality Records Procedure. This
procedure requires that quality records remain legible, readily identifiable and
retrievable. The procedure defines the controls needed for identification,
storage, protection, retrieval, retention time and disposition of quality records.
AFIS has established a documented AFIS Control of Records procedure
(AFIS-NIG-AMS-CR-001) to define the identification, storage, protection,
retention and disposition of ALL records.
5.0

MANAGEMENT RESPONSIBILITY

5.1

Management Commitment
Senior Management consists of the Managing Director (MD), the
Operations Director, Finance and Administrative Director and
Managers and above.
Senior Management has total quality leadership responsibility, which is
committed to communicating customer, statutory and regulatory
requirements.
Also putting in place quality policy and objectives for the organization
and developing, implementing, reviewing and maintaining a
documented and effective QMS.
AFIS welcomes the opportunity to meet with representatives of our
customers. In addition management will conduct review meetings
often of AFIS performance as a supplier.
The various organizational structures and resources are deployed by
management to align our internal capabilities with the needs of our
customers. AFIS has an established system for capturing, interpreting
and reporting customer satisfaction and feedback on project by project
basis.

11
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

5.2

Customer Focus
Management ensures that the requirements of our customers are
understood and resources made available for meeting them.
Emphasis is placed on prompt response to customer enquiries,
product specification, delivery requirements and other customer
details. All enquiries, order handling and operations are monitored to
ensure prompt service delivery and handling of complaints. The
customer satisfaction level is measured on project basis.

5.3 Quality Policy

Top management of AFIS has defined the quality policy (See 1.1) which is
appropriate to the purpose of the organization including commitment to comply
with requirements and to continually improve the effectiveness of the QMS. It also
provides frame work for establishing and reviewing quality objectives.
Top management ensures that the quality policy is communicated to all
employees. It is included in new employee training and training on the QMS. It is
posted in prominent places throughout the facility to maintain high standards
within our organization.
Management reviews the quality policy as the need arises to determine the
policys continuing suitability for our organization.

5.4

Planning

5.4.1

Quality Objectives.
AFIS management ensures that quality objectives including those
needed to meets service/product requirements are:

5.4.2

Established at relevant function and levels within the

organization. Quality objectives have been established for all
processes in the organization.

Measurable and consistent with her quality policy

Such that customer complaints are promptly addressed and

Customer satisfaction guaranteed

Quality Management System Planning

AFIS QMS Planning is in line with the NIS ISO 9001:2008. Planning
assures that the integrity of the QMS is maintained when changes are
planned and implemented.
AFIS regularly reviews its quality plan to meet new customer
requirements.

12
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

5.5

Responsibility, Authority, and Communication

5.5.1

Responsibility and Authority

An organizational chart has been established to show the interrelation of
personnel in the organization. Job descriptions define the responsibilities and
authorities of each of the positions on the organizational chart. Job
descriptions and the organizational chart are reviewed and approved by top
management for adequacy. These documents are available throughout the
organization to help employees understand responsibilities and authorities. An
organizational chart is located on appendix 1 of this manual.

5.5.2

Management Representative (MR)

The Operations Director has been appointed by top management as
management representative. As management representative, he has the
following responsibility and authority:
Ensure that processes needed for the quality management system are
established, implemented and maintained.
Report to top management on the performance of the quality
management system, and note needed improvements.
Promote awareness of customer requirements throughout the
organization.
Act as a liaison with external parties such as customers or auditors on
matters relating to the QMS.

5.5.3

Internal Communication
Internal communication is one of the most effective tools for insuring
success of the QMS as well as measuring the QMS. Emails,
Telephones, Notice Boards, and departmental and Senior Management
meetings are the main formats for internal communications and
minutes MUST be kept.

5.6

Management Review

5.6.1

General
Senior Management reviews the AFISs QMS to ensure that it is
suitable, adequate, and effective. The MR responsibility includes
assessing opportunities for improvement and any need for changes to
the QMS, including the Quality Policy and Quality Objectives.
Management Reviews are carried out at least once a year. The
agenda varies at each review depending on business needs and
project stages. All required review topics are covered over the course
of the year. Records of the Minutes of these meeting are kept.
13

AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

5.6.2

Review Input
Inputs to management reviews include: audit results; customer
feedback; process performance and service/product conformity/nonconformity; measurements, status of preventive and corrective actions;
follow-up of prior actions; close-outs; changes that could affect the
QMS; and recommendations for improvement.

5.6.3

Review Output
Output from management reviews includes decisions/actions for the
improvement of QMS processes and effectiveness, improvement of
products related to customer requirements, and resource needs.

6.0 RESOURCE MANAGEMENT

6.1 Provision of Resources
It is the responsibility of Senior Management to ensure that the
resources that are essential to the achievement of AFISs Business and
Quality Objectives including implementing, maintaining and improving
effectiveness of the QMS and enhancing customer satisfaction are
identified during the planning stages. Resource requirements are
usually determined during the end-of-year budgeting process and
adjusted during the year in response to business growth, profit plans,
capacity constraints, changing customer requirements and other
internal needs cum new prospects. Management shall review the
adequacy of resources and adjustments shall be made based on
identified business needs.
6.2 Human Resources
6.2.1 General
Adequately trained personnel are employed to perform the required
activities. Personnel performing work affecting service/product quality
are competent on the basis of appropriate education, training, skills
and experience.
6.2.2

Competence, Training and Awareness,

a) determines the necessary competence for employees performing
work affecting product quality,
b) make training available to employees and take other actions to
satisfy competency needs for each employee and position,
c) evaluate the effectiveness of the actions taken,
14

AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

d) demonstrate the competency or certification of each employee,
e) ensure that employees are aware of the relevance and importance
of their activities and how they contribute to the achievement of the
quality objectives, and
f) Maintain appropriate records of education, training, skills and
experience.
6.3 Infrastructure/Assets
At AFIS, the Administration department maintains the proper running,
functioning and safety of the infrastructure and work environment
necessary for AFIS to provide quality service/product to customers.
AFISs infrastructure includes
1. Maintaining building, workspace and associated utilities
a. Office Equipment and Furniture
b. Office Work Space and Associated Utilities Workspace
Management,
c. Store and Inventory Management
2. Supervising outsourced facility management services which
include:
a. Security Services
b. IT Services
c. Janitorial Services
d. Marine Equipment & Services
3. Support services such as transportation and communication
a. Company Vehicles, Vehicle Transport Maintenance, Vehicle Licenses and Permits, Vehicle Administration)
6.4

Work Environment
Facilities, including workstations and associated equipment, are
maintained in a state of order, cleanliness, and repair appropriate to the
services being provided. AFIS provides an enabling work environment
that enhances the performance of its employees.

15
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

7.0 PRODUCT REALIZATION
7.1 Planning of Product Realization
Atlantic Fluids provides the best quality products, personnel and
equipment to the customer that would meet its drilling and completions
project objectives.
AFIS also provides quality Water based mud (WBM) and oil based mud
(OBM) products and formulations to meet any drilling requirements in
the Niger Delta and else where.
AFIS chemical products listing include: Products such as Calcium
Carbonate, 5, 25, 50 by weight and bulk particle size, barites (Bulk),
viscosifiers, PH/Alkalinity control, fluid loss control, Spotting
fluid/lubricants/detergents, lost circulation material, salt, scavengers,
clay/shale control, specialty products, Dril-N Fluids chemicals, Pseudo
oil base mud products, Sun Drilling Products- Specialty Chemicals. In
order to achieve our objective of satisfying the customer we have:

Planned and developed the processes needed for project

realization. The planning is consistent with the requirements of
the other processes of the quality management system.
Quality objectives and requirements for our services/products.
Established processes and documents and provide resources
specifically to any product/service
Required verification, validation, monitoring, measurement,
inspection and test activities specific to products/projects and
criteria for project/product acceptance.
Records needed to provide evidence that the realization
processes and resulting products meet requirements.

The output of this planning shall be in a form suitable for the

organizations methods of operations
7.2 Customer-Related Processes
7.2 .1 Determination of Requirements Related to the
Services/Products
Requirements specified by the customer, including those for delivery
and post delivery activities are determined and reviewed before
acceptance to supply. The review confirms that:
1. In the case of a product or service to be provided under a contract,
the clients requirements are met by the terms of the contract.
2. The agreed or stated response time, delivery time or service hour
are met. And there exist some un-stated but necessary
requirements of customers, which are handled once made known.
3. Customers, sub-contractors and AFIS responsibilities are clearly
defined and understood.
4. Adherence to any statutory and regulatory requirements/guidelines
is ensured and including ones that have to do with handling of
16
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

returned /used/damaged materials and also disposal of our
damaged/waste chemical products
7.2.2 Review of Requirements Related to the Products/Services
AFIS consistently:
1. Reviews its products offering to ensure that products requirements
are properly defined, including all relevant information.
2. Communicates variations to the customer and resolves them prior
to acceptance of orders.
3. Communicates transactional requirements including delivery times
and payment terms.
4. Communicates to its customers the responsibility of removal and/or
correction of nonconformities after applicable warranty period or
during product maintenance contract period.
5. Maintains for reference purposes the records of all reviews and
changes to requirements.
6. All customer requests are captured on AFIS communication
systems. This includes billing and financial requests.
7.2.3.a

Customer Communication
AFIS communicates via email, instant messaging, meetings and phone
to its customers regarding product information and service realization
status. Such communication addresses feedback, requests and all
complaints from the customers.

7.2.3. b.

Contract Review
AFIS had an established and maintained contract review process within
the operations department. The operations department is responsible
for maintaining the contract records for AFIS clients, subcontractors
/partners. Also all enquiries/order handling and complaints/changes to
the contract are taken care of by the operations department

7.4

Purchasing
7.4.1 Purchasing Process
To ensure that products conform to specified purchase requirements,
AFIS evaluates and selects suppliers based on their ability to supply
products in accordance with its requirements. Criteria for selection,
evaluation and re-evaluation are established. Records of the results of
evaluations are maintained (ADM-OPS-LPS-WHM-PP-FIN-QHSEQMS Accreditation of Suppliers/Laboratory analyses)
7.4.1. C.1 Purchasing Procedure
AFIS maintains an established set of procedures for purchasing
products that are required as inputs into the delivery of its service to the
customer Domestic Purchasing, Offshore Purchasing
17

AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

7.4.2 Purchasing Information
AFIS ensures the adequacy of specified purchase requirements prior to
commitment to supplier. Therefore AFIS sets out the specifications that
guide the approval of products/equipment and the related processes
and procedures that must be in place for any purchases to be made.
And where it concerns personnel, then qualification is a requirement
and quality management system must be in place in addition.
7.4.3 Verification of Purchased Product
In order to ensure that purchased products meet specified purchase
requirements, AFIS verifies the products by inspecting them. Location
for verification is indicated in the purchasing information.
7.5 Production and Service Provision
7.5.1 Control of Production and Service Provision
AFIS plans/carries out production and service provision under
controlled conditions as applicable.
AFIS products have material safety data sheets, which show content
and mode of application and all safety guidelines
AFIS has trained personnel that have acquired the skills of using these
products .These personnel use well calibrated equipment to measure
and monitor performance of the products
AFIS also has its software for ensuring that these products deliver the
desired properties and generate reports frequently as the customer
wants
AFIS therefore ensures prompt delivery of products and services to our
customer. And thereafter AFIS engineers do get involved in AAR (after
action review) with the customer
7.5.2 Validation of Processes for Production and Service
Provision
AFIS validates processes for production and service provision where
the resulting output cannot be verified by subsequent monitoring or
measurement. This includes processes where deficiencies become
apparent only after the product is in use, or the service has been
delivered. AFIS has established values for these processes including,
as applicable, defined criteria for review and approval of the processes,
approval of equipment and qualification of personnel, use of specific
methods and procedures, requirements for records and revalidation.
This is so for almost all work-over, clean-up and completions
formulations
7.5.3 Identification and Traceability
Where appropriate, AFIS identifies products by suitable means
throughout product realization. The organization identifies the product
18
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

status with respect to monitoring and measurement requirements.
Where traceability is required, samples must be properly tagged and
tested and then results disseminated accordingly whilst samples are
preserved for some duration incase the need arises for a re-check or
future identification or traceability issues crop up.
7.5.4 Customer Property
Customer property is handled with care while under the organizations
control or use. The organization identifies, verifies, protects and
safeguards customer property provided for use or incorporation into the
product. Where customer property is lost, damaged or otherwise found
to be unsuitable for use, this is reported to the customer and proper
records maintained.
7.5.5 Preservation of Products
AFIS preserves the conformity of products during internal processing
and delivery to the intended destination. This preservation includes
proper identification, handling, packaging, storage and protection.
AFIS has warehouses for the storage and protection from
weather/security. Within the warehouse palletized products will be
arranged/stacked and labelled for easy identification
AFIS is able to fulfill orders by prompt loading out of trucks with already
palletized/shrink wrapped and well bagged products.
7.6 Control of Monitoring and Measuring Equipment
The organization determines the monitoring and measurement to be
undertaken and the monitoring and measuring devices needed to
provide evidence of conformity of product to established standards.
AFIS established processes to ensure that monitoring and
measurement can be and are carried out in a manner that is consistent
with the monitoring and measuring requirements.
Where necessary to ensure valid results, measuring equipment shall:
1. Be calibrated/verified at specified intervals, or prior to use, against
measurement standards traceable to international measurement
standards; where no such standards exist, the basis used for
calibration or verification shall be recorded.
2. Be adjusted or re-adjusted as necessary
3. Be identified to enable the status to be determined.
4. Be safeguarded from anything that would invalidate the
measurement result.
5. Be protected from damage and deterioration during handling,
maintenance and storage.
Additionally, AFIS assesses and records the validity of the previous
measuring results when the equipment is found not to conform to
requirements. AFIS takes necessary action on the equipment and any
affected product. Records of the results of calibration and verification
shall be maintained.
19
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

7.6.C.1 Equipment Identification
AFIS is aware of all monitoring/measuring devices and has identified
those that are inactive. AFIS equipment once calibrated it is tagged
with dates. However any equipment not in use is stored away or
tagged not in use
8.0

MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1General
AFIS plans/implements monitoring, measurement, analysis and
improvement processes needed:
1. To demonstrate conformity to product requirements.
2. To ensure conformity of the QMS.
3. To continually improve the effectiveness of the QMS.
This includes determination of applicable methods, statistical
techniques, and the extent of their use.
8.2

Monitoring and Measurement

8.2.1 Customer Satisfaction
As one of the measurements of the performance of the QMS, AFIS
monitors information relating to customer perception as to whether the
organization has met customer requirements. The methods for
obtaining and using these information have been determined and the
Customer Satisfaction Survey form (CSSF) is in existence in-addition
to daily reporting, site visits and regular calls on the customer office.
8.2.2 Internal Audit
AFIS conducts internal audits at planned intervals to determine whether the
quality management system conforms to the planned arrangements (see
7.1), to the requirements of NIS ISO 9001:2008 and to the quality
management system requirements established by AFIS and to ensure it is
effectively implemented and maintained.

An audit programme has been planned, taking into considerations the status
and importance of the processes and areas to be audited as well as the
results of the previous audits. The audit criteria, scope, frequency, methods,
responsibilities and requirements for planning and conducting audits, and for
reporting and maintaining results, are defined and documented in the Internal
Audit procedure.
The planning is done to ensure auditors do not audit their own work. Records
of audits are their results which are maintained as required by 4.2.4.
The management responsible for the area being audited is responsible for
ensuring that any necessary corrections and corrective actions are taken
without undue delay to eliminate detected nonconformities and their causes.
Follow-up activities include the verification of the actions taken and the
reporting of verification results. AS IN (AFIS-NIG-AMS-IAP-001) AFIS
INTERNAL AUDIT PROCEDURE
20
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

8.2.3 Monitoring and Measurement of Processes
The organization applies suitable methods for monitoring and, where
applicable, measurement of the QMS processes. These methods
demonstrate the ability of the processes to achieve planned results.
When planned results are not achieved, correction and corrective
actions are taken as appropriate to ensure conformity of the product.
8.2.4

Monitoring and Measurement of Products

AFIS monitors and measures the characteristics of our
products/services to verify that service requirements have been met.
This is carried out at appropriate stages of the project in accordance
with planned arrangement. Records indicate the person(s) authorizing
release of product(s) for delivery to the customer. Evidence of
conformity with the acceptance criteria is maintained.
AFIS releases products only after the receipt of approved customer
order and such must be approved by management and the delivery
ticket endorsed by the warehouse supervisor before delivery to the
customer.

8.3

Control of Nonconforming Products

AFIS ensures that product which does not conform to product
requirements is identified and controlled to prevent its unintended use
or delivery. The controls and related responsibilities and authorities for
dealing with nonconforming product are defined in the Control of
Nonconforming Product procedure- AFIS Non-Conforming Products
Procedure (AFIS-NIG-AMS-NCPP-001).
Where applicable, AFIS deals with nonconformity product/service by
one or more of the following ways:
_by taking action to eliminate the detected nonconformity
_by authorizing its use, release or acceptance under concession
by a relevant authority and where applicable, by the customer.
_by taking action to preclude its original intended use/application.
_by taking action appropriate to the effects or potential effects,
Of the nonconformity when nonconforming product is detected
After delivery or use has started.
When nonconforming product is corrected, it is always subjected to
Re-verification to demonstrate conformity to requirements.
Records of the nature of the nonconformities and subsequent actions
Taken including concessions obtained are maintained.

21
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

8.4

Analysis of Data
AFIS determines, collects and analyzes appropriate data to
demonstrate the suitability and effectiveness of the QMS and to
evaluate the areas where continual improvement of the effectiveness of
the QMS can be made.
1. Suppliers (see 7.4)
2. Customer satisfaction (see 8.2.1)
3. Conformity to product requirements ( see 8.2.4)
4. Characteristics and trends of processes and products including
opportunities for preventive action ( see 8.2.3 and 8.2.4)

8.5

Improvement
8.5.1Continual Improvement
AFIS continually improves the effectiveness of its QMS through the use
of the quality policy, quality objectives, audit results, analysis of data,
corrective and preventive actions and management reviews.
Management ensures that suitable methods are established to track
improvement opportunity such as encouraging staff to come forward
with suggestions that could further improve their processes. Areas of
focus may include:

8.5.2

Improving internal processes efficiency

Improving quality of product/service
Delivery time
Minimizing wastages of materials
Minimizing nonconformity products or processes
Reducing customer complaints
Better solutions to recurring quality problems

Corrective Action
AFIS takes action to eliminate the cause of nonconformities in order to
prevent recurrence. Corrective actions are appropriate to the effects of
the nonconformities encountered.
A documented procedure is in place that defines requirements for
Reviewing nonconformities (including customer
complaints),Determining the causes of nonconformities, Evaluating the
need for action to ensure that nonconformities do not recur,
Determining and implementing action needed, Records of the results of
action taken (see 4.2.4), and Reviewing corrective action taken.
A documented AFIS Corrective Action Procedure (AFIS-NIG-AMSCA-001) has been established to define ALL RELEVANT
requirements.

22
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

Atlantic Fluids & Integrated Services Ltd

8.5.3

Preventive Action
AFIS determines action to eliminate the causes of potential
nonconformities in order to prevent their occurrence. Preventive
actions are appropriate to the effects of the potential problems.
A documented procedure is in place defines requirements for:
Determining potential nonconformities and their causes
Evaluating the need for action to prevent occurrence of
nonconformities .Determining and implementing action needed
Records of results of action taken
Reviewing preventive action taken

See AFIS PREVENTIVE ACTION PROCEDURE (AFIS-NIG-AMS-PA-001)

23
AFIS-NIG-QP-001

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 004 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

BOARD OF
DIRECTORS
MANAGING DIRECTOR
(Ofulue Sylvester

Legal & Company Secretary

Executive Assistant
FIN/ADMIN DIRECTOR
(Palama Sheba Kris)

OPERATIONS DIRECTOR
(Oweleke Matthew)
ADMIN/HR MGR
(Nwaokoro-Felix C.)

I.C.T
(Chibueze Jeremiah,
Akpan Stephen J,
Kenneth David &
Agoruah Frances)

FIELD OPERATIONS LEAD

(Obote Tengue, Elue Steven,
Okwara O. Okwara & Oluikpe
Charles)
FIELD SALES/FLUID ENGRS
( Ilesanmi Oluwatoyin, Ibuzo
JohnPaul, Ikwunne Emeka,
Okrigbolor Stephen,Nsirin
Charles, Venu Ighohwo, Ojiba
Victor , Yarhere Tejiri &
Uwagwuna Daniel )
TRAINEE FLUIDS
ENGINEERS
(Odedina Mobolaji Abawa
Umadia Tochukwu Uche
Akivie Emuoghore, Obiekwe
Chineye, Ifeze Dennis)

AFIS-NIG-QP-001

HR/CORPORATE
SERV ASST.
(Eyaru Joseph)
LAB. ANALYST
(Akpan Esther E.)
ASST. LAB. ANALYST
(Adebiyi Folashade)
CASHES OFFICERS
(Oriala Victory &
Harry Sophia (Mrs))

LOGISTICS OFFICERS
Adizua Chimezie

QHSSE MANAGER/W/HOUSE &

BASE OPTNS COORDINATOR
(Boms Samuel)
W/HOUSE SUPVR/ASST
(Umoh Asuquo & Noble Felix)
FORKLIFT OPERATORS
(Abiakaje Okechukwu &
Godstime Sunday)
TRUCK DRIVER
(Yusuf Hassan & Muri
Omoboriowo)
W/H ATTENDANCE
(Ikpeba Richard, Kachala Baba &
Oyibo Eric)

PROCUREMENT
OFFICER
(Opene Obiamaka D.)
MARINE ADMINISTRATOR
(Zibiri Anthony)

INTEG./TECHNICAL MGT
DIRECTOR
(Ezinwa Iheonye)

INTERNAL CONTROL

ACCOUNTS

(Abawa Oluwafemi)

(Asore Samuel)

ACCOUNTS ASST.
(Uyoyou Omoshare)

DRIVERS
BULK PLANT OPERATION/
(Okon Celestine
MUD PUMPERS
Oyome Endurance, Amadi
(Ogbuthu Stanley, Onuora Edwin,
Victor, Sunday Bassey,
Yuma Vwahamrowho, Ekpo Effiom,
Okeiyi Chika (Lagos), Ekoh
Ibe Felix, Jeremiah Yarhere &
Joseph, Anyanwu John &
Onelum Anthony)
Amushie Augustine)
G-H ATTENDANTS
MANAGER
(Egu Emmanuel &
(WASTE MGT)
Inyang Ben Edem)
GARDNER/ JANITOR
(Austin Mary)

TECHNICAL ASST.
(Onyenenue Wisdom)

PREPARED BY: OWELEKE MATTHEW

APPROVED BY: S. OFULUE Rev. 04 14/03/15
Once printed this document becomes uncontrolled, refer to AMS for controlled copy.

MGR. (BRINE
FILTRATION/ SOLIDS
CONTROL)