You are on page 1of 22

UOP COM 295 Final Guide (2 Sets)

To purchase this material click


below link
http://www.com295assignment.co
m/com-295-new/com-295-finalguide-2-sets
SET 1

1.
A colleague asks you for advice on how to understand the
audience of his persuasive message. Which of the following pieces
of advice will you offer?
o Consider the psychological principles that impact
peoples decisions. (Page 241)
o Ask as few questions as possible to avoid annoying them.
o Wait until the message is perfected before choosing the
right audience.
o Focus on their values and not their needs.

2.
Javier is an editorial manager at a publishing company. He
wants to give one of his supervisors an Employee of the Year
award. Which of the following supervisors should he choose if he is
looking for an employee with a strong sense of caring?
o Paul, who is the best copy editor and proofreader in
the department
o Ayesha, who always takes on extra work to help the
department meet its deadlines
o Jon, who sets short- and long-term deadlines for every
project and meets them promptly
o Jenny, who helps her employees develop the skills that
will allow them to advance. (Page 199)

3.
Bao is conducting a study that compares the cost of keeping
print messages on file versus storing digital messages in the cloud.
What aspect of communications relates to the storage of messages?
o coordination
o planning
o permanence (Page 36)
o constraint

4.
Which of the following is true of documenting secondary
research sources?
o Statements that are paraphrased do not require
documentation.
o Ideas that are summarized do not require
documentation.
o The only thing that has to be documented is a direct
quotation.

o Writers can use a variety of documentation systems,


including MLA and APA styles. (Page 382)

5.
Rick is trying to schedule a video teleconference with
colleagues at several locations. To do so, he needs to coordinate
their schedules and also check to see if the company needs to invest
in any additional resources to make it happen. By addressing
coordination and resource issues, he is dealing with:
o richness
o immediacy
o constraint (Page 36)
o control

6.
Lori is using secondary research to develop a business report.
How can she write her report in a way that demonstrates originality
in thought?
o Cite all her research sources
o Adopt a methodical approach to decision making
o Generate her own conclusions and recommendations
(Page 382)
o Use the most current documentation guidelines
7.
In the context of developing persuasive messages, which
of the following is most likely to help you demonstrate a voice
of competence?
o using only emotional appeals in your persuasive
messages
o adopting the tone of mass advertising such as overthe-top appeals
o focusing only on logical appeals

o developing strong ideas in the interest of your


audience (Page 243)

8.
Which of the following should contain all your research
sources and should be provided at the end of your report?
o The executive summary
o Table of contents
o Citations
o The reference list (Page 382)

9.

Which of the following is an example of psychological noise?


o Jennas boss does not take her complaint seriously
because construction noise prevented him from hearing
it.
o Jennas boss does not take her complaint seriously
because he thinks teenagers always exaggerate (Page
28)
o Jennas boss does not understand what she tells him
because his hearing aid battery dies.
o Jennas boss does not understand that when she says
a product is bad she means she likes it.

10. One of the first tasks to accomplish when developing a


presentation is to:
o Use headings to create a storyboard
o Develop effective slides
o Gather content for an effective review
o Understand the needs of your audience (Page 420)

11. Which of the following is an example of projected cognitive


similarity?
o Rico assumes that all cultures are inferior to his culture.
o Bill assumes that the cultural stereotypes shown in the popular
media are true.
o Elana assumes that no two cultures are alike in terms of values
and norms.
o Deirdre assumes that other cultural groups have the same values
as hers. (Page 92)

12. Your coworker LaRita has asked you to review her slide
presentation. You notice that it is difficult to recognize and process
the most important ideas and information. To help her fix this, what
will you recommend that she change?
o She should choose dark backgrounds and text colors.
o She should use bold or italics to highlight key ideas (Page 429 &
Page 439)
o She should include a compelling image every few slides.
o She should limit her text to five words per line and three to four
lines per slide.

13. In order to focus your presentation on people, you should:


o Avoid using presentation software or other technology
o Include as many photographs as possible on your slides
o Use a lot of I statements
o Make individuals and groups the subject of your sentences (Page
448)

14. A mistake that many job applicants make while creating


resumes is:
o Trying to display everything they do well (Page 470)
o Neglecting to include areas they need to improve on
o Highlighting only a few of their abilities and attributes
o Forgetting to include their hobbies and other interests

15. By doing audience analysis, Radika discovers that the people


she will be giving her sales presentation to know very little about
her product. Because of this, she is likely to decide to:
o Use only emotional appeals in her presentation
o Spend more presentation time informing the audience
o Involve them in her presentation
o Eliminate bulleted and numbered lists from her slides

16. Which of the following is typically included in the drafting stage


of writing an effective business message?
o Setting a positive and other-oriented tone (Page 119)
o Ensuring that the communication is fair
o Finding the needs of the audience
o Identifying the primary message and key points

17. In order to design your slides to facilitate ease of processing,


you should:
o Limit your text to ten words per line (Page 429)

o Provide as much information as possible on every slide


o Use at least one compelling image on every slide
o Use complex charts for complex information

18. __________ is the process of converting meaning into messages


composed of words and nonverbal signals.
o Filtering
o Translating
o Decoding
o Encoding (Page 26)

19. Vanessa has been assigned the task of creating an effective


business message aimed at improving the productivity of the
employees in her company. In the process of creating the business
message, she studies the background of the employees, their
needs, and priorities. To which step of the planning process for
developing influential messages does Vanessas action typically
belong?
o Message review
o Message structuring
o Idea development
o Audience analysis (Page 120)

20. In the context of persuasive messages, validating your readers


means that you are:
o Recognizing and appreciating others needs and preferences as
legitimate (Page 245)

o Providing solid reasons why your product, service, or idea


benefits readers
o Demonstrating a business need a gap between what is and what
could be
o Overcoming objections by providing counterpoints

21. Which of the following is typically included in the reviewing


state of writing an effective business message?
o Ensuring the communication is fair (Page 119)
o Identifying the primary message and key points
o Setting a positive and other-oriented tone
o Finding the needs of the audience
22. ________ noise occurs when communicators apply different
meanings to the same words or phrases.
o Physical
o Semantic (Page 28)
o Cognitive
o Psychological

23. Performing at the highest standards, not just for oneself, but
for the team, for the supervisor, for the consumer, and for the
companys shareholders, indicates a sense of _________.
o Accountability (Page 8)
o Individuality
o Future-orientation
o Opportunity

24. Your resume should tell a story of:


o Everything you have learned and one in your previous job
o Your educational accomplishments
o How you plan to improve your areas of weakness
o The value you can provide to a company (Page 470)

25. Which of the following is useful advice on conducting business


across cultures with those who have limited English ability?
o Use slang and jargon instead of literal language as much
as possible
o Determine a persons level of communication proficiency
within the first few moments of your interactions with them.
o Allow those with limited English ability enough time to
process their thoughts into English. (Page 94)
o Speak at your normal, regular pace instead of speaking
slowly as this may be viewed as disrespectful.

26. Which of the following facilitates a one-stop work space


containing project and meeting information, shared files, and
communication platforms?
o Written messages
o Social networking (Page 38)
o Webinar
o Texting
27. Which of the following is true of competence?

o It increases when individuals focus on connecting with


others.
o It is innate and cannot be gained through experience.
o It is often evaluated by ones track record of
achievements. (Page 274)
o It has grown less important in the post-trust era.
28. Gregor, who works at a textbook company, has put together a
presentation proposing that the company save money by getting its
images from less expensive stock, photo sites. Gregor needs to
present his idea to the executive committee. Considering the
content of his presentation, which of the following people on the
committee should he most try to influence?
o The design director
o The production editor
o The marketing director (Page 358)
o The editorial director

29. Which of the following is a trait of individualists?


o They communicate directly to efficiently deal with work
tasks and outcomes.
(Page 95)
o They tend to stay in contact with and work through
extended networks.
o They stay in relationships even when they are no longer
mutually satisfying.
o They tend to follow the perceived dreams and goals of the
group as a matter of duty.

30. The career summary section of a resume should provide the


candidates ________.

o Objective for the job search


o Major accomplishments, abilities, and attributes. (Page
470)
o Memberships, awards, certifications and licensure, and
activities
o List of personal references.

SET 2

Vanessa has been assigned the task of creating an effective


business message aimed at improving the productivity of the
employees in her company. In the process of creating the business
message, she studies the background of the employees, their
needs, and priorities. To which step of the planning process for
developing influential messages does Vanessa's action typically
belong?

Idea development

Message review

Message structuring

Audience analysis

----------------------------------------------------------Gregor, who works at a textbook company, has put together a


presentation proposing that the company save money by getting its
images from less expensive stock photo sites. Gregor needs to
present his idea to the executive committee. Considering the
content of his presentation, which of the following people on the
committee should he most try to influence?
The design director
The marketing director
The production editor
The editorial director
----------------------

Which of the following facilitates a one-stop work space containing


project and meeting information, shared files, and communication
platforms?
texting
written messages
social networking
Webinar
---------------------------------------------Rick is trying to schedule a video teleconference with colleagues at
several locations. To do so, he needs to coordinate their schedules
and also check to see if the company needs to invest in any
additional resources to make it happen. By addressing coordination
and resource issues, he is dealing with:
constraint
immediacy
richness

Control
-----------------------The career summary section of a rsum should provide the
candidate's
major accomplishments, abilities, and attributes
objective for the job search
memberships, awards, certifications and licensure, and activities
list of personal references
------------------------------Your coworker LaRita has asked you to review her slide
presentation. You notice that it is difficult to recognize and process
the most important ideas and information. To help her fix this, what
will you recommend that she change?
She should choose dark backgrounds and text colors.
She should include a compelling image every few slides.
She should limit her text to five words per line and three to four
lines per slide.
She should use bold or italics to highlight key ideas.
_________________

Which of the following is a trait of individualists?


They tend to follow the perceived dreams and goals of the group
as a matter of duty.
They communicate directly to efficiently deal with work tasks and
outcomes.
They stay in relationships even when they are no longer mutually
satisfying.

They tend to stay in contact with and work through extended


networks.
-_-----------------------------

Lori is using secondary research to develop a business report. How


can she write her report in a way that demonstrates originality in
thought?
Use the most current documentation guidelines
Cite all her research sources
Generate her own conclusions and recommendations
Adopt a methodical approach to decision making
---------------------------------A mistake that many job applicants make while creating rsums is:
neglecting to include areas they need to improve on
highlighting only a few of their abilities and attributes
forgetting to include their hobbies and other interests
trying to display everything they do well

---------------------In order to design your slides to facilitate ease of processing, you


should:
use complex charts for complex information
use at least one compelling image on every slide
limit your text to ten words per line
provide as much information as possible on every slide

--------------------------

_____ is the process of converting meaning into messages composed


of words and nonverbal signals.
Encoding
Translating
Filtering
Decoding
-------------------------------In the context of developing persuasive messages, which of the
following is most likely to help you demonstrate a voice of
competence?
focusing only on logical appeals
developing strong ideas in the interest of your audience
using only emotional appeals in your persuasive messages
adopting the tone of mass advertising such as over-the-top
appeals
--------------------------------------A colleague asks you for advice on how to understand the audience
of his persuasive message. Which of the following pieces of advice
will you offer?
Ask as few questions as possible to avoid annoying them.
Consider the psychological principles that impact people's
decisions.
Focus on their values and not their needs.
Wait until the message is perfected before choosing the right
audience.

-------------------------Performing at the highest standards, not just for oneself, but for the
team, for the supervisor, for the consumer, and for the company's
shareholders, indicates a sense of _________.
individuality
future-orientation
opportunity
Accountability
-----------------------------------------Your rsum should tell a story of:
everything you have learned and done in your previous job
the value can provide to a company
how you plan to improve your areas of weakness
your educational accomplishments
-----------------------------Which of the following is true of documenting secondary research
sources?
Ideas that are summarized do not require documentation.
Statements that are paraphrased do not require documentation.
Writers can use a variety of documentation systems, including MLA
and APA styles.
The only thing that has to be documented is a direct quotation.
------------------------------------In the context of persuasive messages, validating your readers
means that you are:

demonstrating a business needa gap between what is and what


could be
providing solid reasons why your product, service, or idea benefits
readers
recognizing and appreciating others' needs and preferences as
legitimate
overcoming objections by providing counterpoints
----------------------------By doing audience analysis, Radika discovers that the people she
will be giving her sales presentation to know very little about her
product. Because of this, she is likely to decide to:
use only emotional appeals in her presentation
spend more presentation time informing the audience
involve them in her presentation
eliminate bulleted and numbered lists from her slides

Which of the following is typically included in the drafting stage of


writing an effective business message?
ensuring that the communication is fair
identifying the primary message and key points
finding the needs of the audience
setting a positive and other-oriented tone
------------------------------

One of the first tasks to accomplish when developing a presentation


is to:
gather content for an effective review

understand the needs of your audience


develop effective slides
use headings to create a storyboard
__________________

Which of the following is useful advice on conducting business


across cultures with those who have limited English ability?
Determine a person's level of communication proficiency within the
first few moments of your interactions with them.
Allow those with limited English ability enough time to process
their thoughts into English.
Use slang and jargon instead of literal language as much as
possible.
Speak at your normal, regular pace instead of speaking slowly as
this may be viewed as disrespectful.
-------------------------------------

Javier is an editorial manager at a publishing company. He wants to


give one of his supervisors an "Employee of the Year" award. Which
of the following supervisors should he choose if he is looking for an
employee with a strong sense of caring?
Paul, who is the best copy editor and proofreader in the
department
Jenny, who helps her employees develop the skills that will allow
them to advance
Ayesha, who always takes on extra work to help the department
meet its deadlines
Jon, who sets short- and long-term deadlines for every project and
meets them promptly

-----------------------------

In order to focus your presentation on people, you should:


use a lot of "I" statements
avoid using presentation software or other technology
make individuals and groups the subject of your sentences
include as many photographs as possible in your slides
_________________________________
Which of the following is an example of projected cognitive
similarity?
Rico assumes that all cultures are inferior to his culture.
Elana assumes that no two cultures are alike in terms of values and
norms.
Bill assumes that the cultural stereotypes shown in the popular
media are true.
Deirdre assumes that other cultural groups have the same values
as her
----------------------Which of the following is an example of psychological noise?
Jenna's boss does not take her complaint seriously because
construction noise prevented him from hearing it.
Jenna's boss does not understand what she tells him because his
hearing aid battery dies.
Jenna's boss does not take her complaint seriously because he
thinks teenagers always exaggerate.
Jenna's boss does not understand that when she says a product is
"bad," she means she likes it.

-------------------------------Which of the following is typically included in the reviewing stage of


writing an effective business message?
ensuring the communication is fair
identifying the primary message and key points
finding the needs of the audience
setting a positive and other-oriented tone
-----------------------------Which of the following should contain all your research sources and
should be provided at the end of your report?
table of contents
citations
the reference list
the executive summary
---------------------------------

_____ noise occurs when communicators apply different meanings to


the same words or phrases.
Semantic
Physical
Cognitive
Psychological
----------------------------------------Which of the following is true of competence?
It has grown less important in the post-trust era.

It is innate and cannot be gained through experience.


It increases when individuals focus on connecting with others.
It is often evaluated by one's track record of achievements.
----------------------------------Bao is conducting a study that compares the cost of keeping print
messages on file versus storing digital messages in the cloud. What
aspect of communications relates to the storage of messages?
planning
coordination
constraint
permanence

For more classes visit

www.com295assignme
nt.com

You might also like