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21,8 Dysfunctional organization
culture
The role of leadership in motivating
698 dysfunctional work behaviors
David D. Van Fleet
School of Global Management and Leadership,
Arizona State University at the West Campus, Phoenix, Arizona, USA, and
Ricky W. Griffin
Department of Management, Mays Business School, Texas A&M University,
College Station, Texas, USA
Abstract
Purpose – The purpose of this article is to expand and extend previous work on the role of
organizations in influencing deviant or dysfunctional behavior in those organizations.
Design/methodology/approach – Conclusions from previous work on the role of individuals and
organizations in influencing dysfunctional behavior is used to lead to a discussion of the interactions
between those two especially through organizational culture and leadership.
Findings – A model is developed that more carefully identifies how all of these factors come together,
resulting in no, little, some, or a lot of dysfunctional behavior.
Research limitations/implications – The model developed here can be employed to improve
understanding of the role of organization culture and leadership in motivating dysfunctional work
behaviors. Both the individual and the organization constructs utilized in the framework need more
complete conceptual development. In each instance, a more complex and integrative analysis of
diverse literatures needs to be undertaken. Clear messages regarding individual tendencies toward
violent behaviors are embedded in the literatures from such diverse areas as psychology, psychiatry,
criminal justice, medicine, sociology, organizational behavior, biology, social psychology, and
anthropology. A comprehensive review and synthesis could theoretically yield far more insights than
currently exist.
Practical implications – The proposed manifestations of dysfunctional behavior are most likely to
occur as the result of the interactive relationship between an individual displaying a relatively high
predisposition for violent behavior and an organization with a relatively high propensity to elicit
violence. Clearly, a better understanding of the characteristics of such an organization would assist
practicing managers in reducing the likelihood of occurrence of dysfunctional behavior.
Originality/value – This paper fills a gap in the literature about the role of organizations in
influencing dysfunctional behavior by delineating more fully the role of organizational culture and
leadership.
Keywords Employee behaviour, Organizational culture, Social interaction, Leadership
Paper type Conceptual paper
Dysfunctional behavior falls within the broader category of antisocial behavior, which
Journal of Managerial Psychology is described as “any behavior that brings harm, or is intended to bring harm, to an
Vol. 21 No. 8, 2006
pp. 698-708 organization, its employees, or stakeholders” (Giacalone and Greenberg, 1997, p. vii).
q Emerald Group Publishing Limited
0268-3946
Dysfunctional/antisocial behavior, then, may range from low levels of
DOI 10.1108/02683940610713244 inappropriateness (e.g. inappropriate attire, alcohol use, smoking, inappropriate
behaviors, loud talking or radio playing, and tardiness) all the way to sabotage or Dysfunctional
violent behavior directed toward one or more individuals or the organization as a organization
whole.
Scholars who study dysfunctional work behavior typically have focused most of culture
their attention on the specific individual-level behaviors that might potentially
comprise this domain. Such behaviors include but are not limited to workplace
deviance, theft, aggression, violence, dishonesty, terrorism, sabotage, and an 699
assortment of other dysfunctional behaviors as reflected in the various papers found
in this issue. Most of these scholars, however, tend to ignore or downplay the role of
organizational factors in instigating dysfunctional behaviors.
Organizations should be profoundly interested in preventing dysfunctional
workplace behavior, particularly violence, because such behaviors can be very
costly or damaging to the organization. Indeed, the organization could face legal action
if a violent incident occurs and they can’t prove that they took steps to prevent it. Such
legal action could include worker’s compensation claims, OSHA rule violation charges,
or even civil liability for negligent hiring. Other costs to an organization include
immediate and direct costs of workplace violence – injury or death; clean-up, repair,
and replacement; hiring and training of new personnel; increased insurance premiums;
lost wages; and the like. There are also less immediate and more difficult to measure
costs, including decreased efficiency, productivity, and quality; interruption of
business operations; and decreased reputation and credibility of the organization.
This paper will develop the argument that organizational cultures vary in their
functionality in terms of contributing to or detracting from organizational performance
and effectiveness. A dysfunctional organization culture is defined as one that
constrains or limits individual- and group-level capabilities and/or that actually
encourages and rewards mediocre individual- and group-level performance. The paper
will also develop the argument that an organization’s leadership is likely to help create
and perpetuate such cultures. Implications for future theory and research will be
identified.
Figure 1.
A framework of
person-situation
determinants of
dysfunctional behavior in
organizations
JMP dysfunctional behavior this time resulting more from the organizational influences
21,8 than those of the individual.
Situation 2 represents the situation with the highest incidence of dysfunctional
behavior. This volatile situation reflects the combination of a high predisposition for
dysfunctional behavior coupled with a high organizational propensity to elicit violent
behavior. In sharp contrast, if individual predisposition for dysfunctional behavior and
704 organizational propensity to elicit dysfunctional behavior are both low, as in situation
4, the lowest incidence of dysfunctional behavior will be present.
Conclusions
Most of the work on dysfunctional work behavior has concentrated on individual-level
behaviors. The organization as a contributor to dysfunctional behaviors has seldom
been more than just mentioned. Our work suggests that organizational cultures may
contribute to or detract from dysfunctional behavior in a variety of ways. Since leaders
are an important determinant of organizational culture, we have argued that they
therefore play an important role in motivating dysfunctional work behaviors.
Hopefully, the concepts and model presented here will stimulate empirical research to
verify or refute our ideas and to further the understanding of the role that
organizations and organizational leaders play with regard to dysfunctional behavior in
organizations.
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