MOHAMED WASEEM S R

+91 97917 30360

mohammed.waseem.sr@gmail.com
E XECUTIVE S UMMARY

SAP Certified Solution Manager Consultant

8 years of experience with Strong expertise in SAP Solution Manager

Extensive Experience in Change Request Management & IT Service Management

Good Knowledge in SAP Security and Basis Administration

Good knowledge in Basis Technologies Transport Express and SAP Central Processing
Scheduler

Worked in Implementation, Upgrade and Support Projects

Proficient in Application Operations, Business Process Operations & Implementation tools

SAP Solution Manager Certifications

Certified
Certified
Certified
Certified

in
in
in
in

Configuration and Operations for SAP Solution Manager 7.1 SM100

SAP Solution Consultant - Solution Manager Implementation Tools SMI310
E2E Business Process Integration and Automation Management E2E300
E2E Root Cause Analysis E2E100

Education

Master of Science (M.S.) in Software Engineering from Birla Institute of Science, Pilani in Dec
2012
Bachelor of Computer Applications (B.C.A.) from Bharathiyar University in May 2008

Professional Experience
Organization

Industry

From

To

Role

IT

June 14

Till date

Sr. Consultant - ERP

IT

Aug 08

May 14

Solution Delivery Analyst

Cognizant Technology
Solutions
Wipro Technologies

SAP Engagement History

Client: Cognizant CoE (Internal)
SAP: Solution Manager 7.1, Solution Manager 7.2
Role: SAP Solution Manager Lead Consultant
Responsibilities:
Responsible for end to end in Solution Manager RFPs, prepare SoW, gather requirements,
Plan and draft efforts
Provide Customer Demos, conduct Solution Manager Trainings, shadow/mentor juniors and
manage team, build case studies
Assist & Involve in preparing Design Documents, Best Practices, Implementation Approach,
Establish Roadmaps, Due Diligence and other consulting activities
Extend support in resolving issues across projects/accounts on Solution Manager

Performed PoC in SAP Solution Manager 7.2, SAP Solution Manager 7.1 in internal systems
for almost of the functionalities
Build Business SLA concept using Solution Manager
Client: Swiss-based travel retailer operating duty-free and duty-paid shops (Feb16 Till Date)
Industry: Retail & CG
Project: SAP Solution Manager Enhancement Project
SAP: Solution Manager 7.1
Role: SAP Solution Manager Lead Consultant
Location: Coimbatore
Responsibilities:
Prepare detailed design document, SoW, Plan
Setup Change Request Management for ERP, BW, SCM Landscapes
Involve in improving the Change Management Process
Configure Custom Code Lifecycle Management
Setup Solution Documentation & Test Management
Draft Authorization Matrix and establish roles & responsibilities
Prepare training materials and conduct user training session
Define Roadmap and maturity model for Solution Manager

Client: Leading and Largest Food retailer in Canada (Dec15 Jan16)

Industry: Retail & CG
Project: SAP IS Retail Implementation
SAP: Solution Manager 7.1
Role: SAP Solution Manager Lead Consultant
Location: Coimbatore
Responsibilities:
Setup Change Request Management for ERP Landscape, design the workflow for Change
Management for the organization
Design Roles for ChaRM and Perform end to end testing
Prepare training materials and conduct user training session
Client: Leading and Largest Food retailer in Canada (Sep15 Nov15)
Industry: Retail & CG
Project: Solution Manager Monitoring Integration
SAP: Solution Manager 7.1
Role: SAP Solution Manager Lead Consultant
Location: Coimbatore
Responsibilities:
Prepare Statement of Work, Project Plan and Responsible for End to End Implementation of
the Integration
Design the Integration between SAP Solution Manager and BMC Remedy for auto creation &
closure of Incidents
Configure the Alert forwarding from SAP Solution Manager thru SNMP Traps to BPPM tool
Derived custom logic for auto closure of redundant alerts in SAP Solution Manager Alert
Inbox
Perform End to End Test from SAP Solution Manager to BPPM to BMC Remedy
Draft and prepare configuration guide

Client: Large Conglomerate in UAE (Aug 14 June 15)

Industry: Retail & CG
Project: Solution Manager Upgrade & Monitoring Implementation
SAP: Solution Manager 7.1, SAP Central Processing Scheduler
Role: SAP Solution Manager Senior Consultant
Location: Coimbatore/Dubai
Responsibilities:
Prepare Statement of Work, Project Plan and Responsible for End to End Implementation of
the Project
Upgrade of Change Request Management from 7.01 to 7.1
Design SLD Strategy in the Landscape
Interaction with Customer, Conducting Workshop for requirements gathering of Monitoring
Functions
Configure Diagnostics and System monitoring for various SAP Systems (ERP, PI, BI, CRM,
SCM, EP, BOBJ, SUP, Content Server, Nakisa, Afaria, Trex, Router)
Setup BI & PI Monitoring, Interface & Connection Monitoring, Job Monitoring
Setup End User Experience Monitoring
Establish Job Scheduling Management for Production Systems and setup JSM Health Check
Report
Configure Early Watch Alert Reports and Service Level Reporting
Design Custom Dashboards in Xcelsius for L1 Operations Team to proactively monitor SAP
Systems
Implement Central Processing Scheduler (SAP CPS) for complex background Job
requirements for SAP Systems
Perform Unit Test and support User Acceptance Testing
Design & Draft Authorization roles
Report Progress, Issues and Risk to the Customer, Delivery heads and necessary
stakeholders
Prepare Configuration Guide, Training materials and conduct Super User Training Sessions

Client: Leading manufacturer in Swiss (June 14 July 14)

Industry: Manufacturing
Project: BPIM Implementation
SAP: Solution Manager 7.1
Role: Solution Manager Senior Consultant
Location: Coimbatore
Responsibilities:
Interaction with Customer, Conducting Workshop for requirements gathering Business
Process Operations
Setup of Business Process Monitoring for critical business KPIs for SAP ERP system
Configure Business Process Analytics
Test & Validate the correct functioning of the applications
Report progress, Issues and risk to the Delivery heads and stakeholders
Draft and prepare configuration guide and super user training materials

Client: Leader in Energy Market in Australia (Jan 14 May 14)

Industry: Energy & Utilities
Project: SAP Solution Manager Implementation

SAP: Solution Manager 7.1

Role: Team Lead for SAP Solution Manager
Location: Melbourne (Australia)
Responsibilities:
Preparation of Project Plan for the Solution Manager Implementation
Interaction with Customer, Basis Team for requirements gathering on Technical & Business
Process Operations
Setup of Technical Operations covering System monitoring, BI & PI Monitoring, End User
Experience Monitoring and Connection Monitoring
Implement Business Process Monitoring
Test & Validate the correct functioning of the applications
Report progress, Issues and risk to the Delivery heads and stakeholders
Draft and prepare configuration guide and super user training materials

Client: Largest global paints and coatings company and is a leading producer of specialty
chemicals. (July 13 Dec 13)
Industry: Chemicals
Project: SRM - BPIM Implementation
SAP: Solution Manager 7.1
Role: Team Lead for SAP Solution Manager
Location: Chennai
Responsibilities:
Implementing Business Process Monitoring for the Customer to proactively monitor their SAP
SRM System & its Business Processes
Team Lead & Subject Matter Expert at Offshore to manage the requirements and provide
expertise during implementation & testing.
Responsible for Preparation of Project Plan and report progress, Issues and risk to the
stakeholders, Interaction with Customer, Functional Team for requirements gathering
through Workshops
Prepare Requirement Specification documents
Enhance Email Notification through Custom Developments
Test and Validate the BPM against the expected results
Responsible for drafting and preparing configuration guide and super user training materials

Client: Worlds second largest quoted tobacco company headquartered in London (June 10 July
13)
Industry: Retail
Project: SAP Solution Manager Support
SAP: Solution Manager 7.01, Solution Manager 7.1, Central Processing Scheduler, Transport Express
(Basis Technologies)
Role: Team Lead for SAP Solution Manager
Location: Chennai
Responsibilities:
Provide End to End Support of all functionalities in Solution Manager
Setup & administer managed systems in Solution Manager System Landscape, establish
connectivity between solution manager and managed systems.
Setup Early Watch Alert Reports and generate the sap delivered sessions like SOS, GLC,
GLFU, etc
Configure Maintenance Optimizer

Support and customize Incident Management & Change Request Management functions in
Solution Manager.
Setup & Support of Solution Documentation - Template & Implementation Projects, mapping
of business blueprint, creation of IMG projects.
Archiving Early Watch Alert Reports, Service Desk Messages.
Support over Test Plan Management and License Administration Workbench
Complete support on the User administration and security of solution manager thru GRC for
Solution Manager
Manage the Superuser privilege management in solution manager.
Configured and support over System Monitoring, PI & BI monitoring, End User Experience
Monitoring.
Implement, Administrate and configure Transport Express Tool for Transport Management.
Administer & Manage System Landscape Directory
Setup & Support Central Processing Scheduler for all job scheduling and monitoring
Design & Setup Incident Management in Solution Manager
Migrated entire Solution Documentation & Test Management content from Solution Manager
7.01 System to Solution Manager 7.1 System
Setup & Support Transport Express for Transport Management of SAP application
Resolve incidents & tickets for Solution Manager within the agreed SLA.
Was responsible for managing the team, Periodic Status reports/meeting to Stakeholders

Client: Manufactures branded consumer products for lawn and garden care, and also provides
products for professional horticulture in US (April 12 - Aug 12)
Project: ChaRM Implementation
SAP: Solution Manager 7.1
Role: Core Team Member
Location: Bangalore
Responsibilities:

Implement Change Request Management for the SAP R/3 Landscape

Conduct Workshop with Customer for requirements gathering
Configuration of Email Notification for ChaRM
Design and setup Authorizations for ChaRM
Prepare End User documents and Train them

Client: Electricity asset owner of the transmission and distribution infrastructure in Northern Ireland
(Oct 10 - Mar 12)
Project: Implementation of key functions of Solution manager
SAP: Solution Manager 7.01
Role: Core Team Member
Location: Chennai
Responsibilities:
Implementation of key functions of Solution manager in for the Customer during their SAP
implementation
Setup of Root Cause Analysis for ERP, PI & BI Landscapes.
Design & Setup Service Desk and Change Request Management in Solution Manager.
Setup of Central CCMS alerts in Solution Manager for all of the managed systems with e-mail
auto reaction methods.
Creation of Projects, Solutions and mapping of business blueprint & configuration items,
creation of Project IMGs, setup of Roadmaps.

Setup of Early Watch Alert Report, Service Level report

Installed Landscape Verification tool and configured.
Setup central system administration and central system monitoring for all the managed
systems in the Landscape
Managed the entire User Administration and security of solution manager system.
Generate SAP Delivered & Guided Self Service reports like Security Optimization Report.
Design, Configure and administer Local SLD and configure Bridge between SLDs.
Define and setup the TMS with domain link between ERP, PI & BI landscape to Solution
Manager System.
Setup Central DBA Cockpit in Solution Manager and perform Backup and administration.

Client: A French global company, one of the world leaders in electricity and automation
management (Jul 11 - Oct 11)
Industry: Manufacturing
Project: RunSAP Implementation
SAP: Solution Manager 7.1
Role: Team Lead for SAP Solution Manager
Location: Chennai
Responsibilities:
Implementation of Monitoring Functions of Solution manager
Responsibilities from offshore providing industry best practices and expertise on the RunSAP
Implementation
Configured Central System Administration, System Monitoring and Service Level Reporting
for all of the Production Instances.
Setup Central CCMS alerts, Availability monitoring and Central Performance History Reports
in Solution manager
Setup of Root Cause Analysis for detailed end to end diagnostics

Client: Third largest brewer in the world (Sep 10 - Feb 11)

Project: Aris Solution Manager integration
SAP: Solution Manager 7.01
Role: Core Team Member
Location: Chennai
Responsibilities:
Building the Business Blueprint in Solution Manager and mapping configuration objects
across the business process.
Configuration of Digital Signature for the documents.

Client: A French global company, one of the world leaders in electricity and automation
management (Nov 08 - Jun 10)
Project: SAP Solution Manager Support
SAP: Solution Manager 7.01
Role: Core Team Member
Location: Chennai
Responsibilities:
Support of entire Solution manager Systems and its Security & Authorizations
Definition & setup of Global Template Project, Implementation Projects and administration

Support Test Plan Management

Compare and Adjust the local Implementation project based on the Global Rollout Template
Project
Involved in the setup of customer specific Roadmaps and its support
Define and administer the Solutions Landscape in the System, Administrate and manage the
entire system landscape in Solution Manager
Support Service Desk and Change Management in Solution Manager
Complete administration of the Solution Manager Systems User Admin and Security
Coordinated and interacted with Client for requirement gathering and resolving issues
pertaining to functionalities in Solution manager.