JOB TITLE

DUTY

MOTOR VEHICLE ADJUSTER

03

TASK NO

03.01

LEVEL

PERFORM VEHICLE INSPECTION

PREPARE VEHICLE INSPECTION CHECK LIST
PERFORMANCE STANDARD (Action, Condition, Criteria):
Prepare vehicle inspection check list using assignment sheet, safety &
health equipment, torch light, battery, stationery, digital camera, back up
memory card and cotton rags so that vehicle accident report obtained,
vehicle inspection requirements checked, vehicle inspection check list
generated and inspection tools and vehicle inspection check list
compiled in accordance with companys requirement

TOOLS/EQUIPMENT/MATERIALS:
1) Cotton rags , 2) Assignment sheet, 3) Safety & health equipment,
5) Stationery, 6) Digital camera, 7) Back up memory card

STEPS

1.

Obtain Vehicle
Accident Report

4) Torch light & battery,

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Safety)
Knowledge of:
1.1 Sourcing of vehicle inspection instruction
1.2 Obtaining vehicle inspection instruction document procedure
Ability to:
1.1 Source vehicle inspection instruction
1.2 Apply obtaining vehicle inspection instruction document procedure
Attitude/Safety:
- Follow company procedure on obtaining estimation claim document

2.

Check Vehicle
Inspection
Requirements

Knowledge of:
2.1 Types of inspection tools and equipment such as
Assignment sheet
Torch light
Safety & health equipment
Camera
2.2 Functions of inspection equipment
2.3 Checking inspection equipment method
Ability to:
2.1 Determine types of inspection tools and equipment
2.2 Determine function of inspection equipment
2.3 Apply checking inspection equipment method

26

STEPS

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Safety)
Attitude/Safety:
- Meticulous when selecting inspection equipment

3.

Generate Vehicle
Inspection Check List

Knowledge of:
3.1 Vehicle inspection check list format
3.2 Generating vehicle inspection check list method
Ability to:
3.1 Determine vehicle inspection check list format
3.2 Apply generating vehicle inspection check list method
Attitude/Safety:
- Meticulous when generating vehicle inspection check list

4.

Compile Vehicle
Inspection Check List

Knowledge of:
4.1 Type of vehicle inspection check list
4.2 Compiling vehicle inspection check list method
Ability to:
4.1 Determine type of vehicle inspection check list
4.2 Apply compiling vehicle inspection check list method
Attitude/Safety:
- Meticulous when recording inspection tools and equipment
- Keep work areas clean and uncluttered

CORE ABILITIES

01.01
01.02
02.01
02.02
02.03
03.02
03.03
03.05
03.06
06.01
06.04
01.04
04.02
04.03
06.05
06.06

Identify and gather information

Document information, procedures or processes.
Interpret and follow manuals, instructions and SOPs
Follow telephone/telecommunication procedures
Communicate clearly
Demonstrate integrity and apply ethical practices.
Accept responsibility for own work and work area.
Demonstrate safety skills
Respond appropriately to people and situations
Understand systems
Adapt competencies to new situations / systems
Analyse information.
Set and revise own objectives and goals.
Organize and maintain own workplace.
Analyse technical systems.
Monitor and correct performance of systems.

27

JOB TITLE

MOTOR VEHICLE ADJUSTER

DUTY

03

TASK NO

03.02

LEVEL

PERFORM VEHICLE INSPECTION

CARRY OUT VEHICLE DAMAGE INSPECTION
PERFORMANCE STANDARD (Action, Condition, Criteria):
Carry out vehicle damage inspection using, stationery, registration card,
torch light, policy/cover note, subject vehicle, road tax and motor vehicle
parts and components books so that accident vehicle inspection
information obtained, vehicle inspection arranged, vehicle physical and
damage inspected, and inspected vehicle damage report produced in
accordance with standard operating procedure.

TOOLS/EQUIPMENT/MATERIALS:
1) Stationery, 2) Registration card, 3) Torch light, 4) Turbidity meter, 5) Policy/cover note,
6) Subject vehicle, 7) Road tax, 8) Standard operating procedure 9) Motor vehicle parts and
components books

STEPS

1. Obtain Accident
Vehicle Inspection
Information.

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Safety)
Knowledge of:
1.1 Type of accident vehicle inspection information
1.2 Obtaining vehicle accident report procedure
Ability to:
1.1 Determine type of accident vehicle inspection information
1.2 Apply obtaining vehicle accident report procedure
Attitude/Safety:
- Follow company procedure on obtaining accident vehicle inspection
document

2. Arrange Vehicle
Inspection.

Knowledge of:
2.1 Types of vehicle physical inspection
2.2 Location of inspection
2.3 Arranging vehicle physical inspection procedure
Ability to:
2.1 Determine types of vehicle physical inspection
2.2 Set location of inspection
2.3 Apply arranging vehicle physical inspection procedure
Attitude/Safety:
- Meticulous when arranging vehicle physical inspection

28

STEPS

3. Inspect Vehicle
Physical

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Safety)
Knowledge of:
3.1 Name of motor vehicle parts and components
3.2 Vehicle inspection check list format
3.3 Vehicle physical inspection procedure
Ability to:
3.1 Determine name of motor vehicle parts and components
3.2 Determine vehicle inspection check list format
3.3 Apply Vehicle physical inspection procedure
Attitude/Safety:
- Consciences when inspection vehicle physical

4. Inspect Vehicle
Damage.

Knowledge of:
4.1 Type of vehicle physical damage
4.2 Vehicle physical inspection checklist
4.3 Inspection of vehicle physical procedure
Ability to:
4.1 Determine type of damage
4.2 Use vehicle physical inspection checklist
4.3 Apply inspection of vehicle physical procedure
Attitude/Safety:
- Systematic in inspection of vehicle physical

5. Produce Inspected
Vehicle Damage
Report

Knowledge of:
5.1 Inspected vehicle physical report
5.2 Producing inspected vehicle physical report technique
Ability to:
5.1 Determine inspected vehicle physical report
5.2 Apply producing inspected vehicle physical report technique
Attitude/Safety:
- Meticulous when recording inspected vehicle physical method
- Keep work areas clean and uncluttered

CORE ABILITIES

01.01
01.02
02.01
02.02
02.03
03.02

Identify and gather information

Document information, procedures or processes.
Interpret and follow manuals, instructions and SOPs
Follow telephone/telecommunication procedures
Communicate clearly
Demonstrate integrity and apply ethical practices.

29

STEPS

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Safety)
03.03
03.05
03.06
06.01
06.04
01.04
04.02
04.03
06.05

Accept responsibility for own work and work area.

Demonstrate safety skills
Respond appropriately to people and situations
Understand systems
Adapt competencies to new situations / systems
Analyse information.
Set and revise own objectives and goals.
Organize and maintain own workplace.
Analyse technical systems.

30

JOB TITLE
DUTY

MOTOR VEHICLE ADJUSTER

03

TASK NO

03.03

LEVEL

PERFORM VEHICLE INSPECTION

CARRY OUT NON PHYSICAL VEHICLE INSPECTION
PERFORMANCE STANDARD (Action, Condition, Criteria):
Carry out vehicle physical inspection using police report, registration
card, computer and insurance policy/ cover note so that accident
vehicle inspection information obtained, non physical vehicle image
inspected and non physical vehicle inspection report produced in
accordance with standard operating procedure

TOOLS/EQUIPMENT/MATERIALS:
1) Insurance policy/cover note , 2) Police report, 3) Registration card, 4) Computer 5) Standard
operating procedure

STEPS

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Safety)

1. Obtain Accident Vehicle Knowledge of:

Inspection Information 1.1 Type of vehicle accident report such as
Police report
Driver details
1.2 Obtaining vehicle accident report procedure
Ability to:
1.1 Determine type of vehicle accident report
1.2 Apply obtaining vehicle accident report procedure
Attitude/Safety:
- Follow company procedure on obtaining estimation claim document
2. Inspect Non Physical
Vehicle Image

Knowledge of:
2.1 Type of accident and damage
2.2 Type of non physical vehicle inspection requirement
2.3 Checking non physical vehicle image inspection procedure
Ability to:
2.1 Determine type of accident and damage
2.2 Determine type of vehicle inspection
2.3 Apply checking non physical vehicle image inspection procedure
Attitude/Safety:
- Responsible in arranging non physical vehicle image inspection

31

STEPS

3. Produce Non Physical

Vehicle Inspection
Report

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Safety)

Knowledge of:
3.1 Non physical vehicle report
3.2 Producing non physical vehicle report technique
Ability to:
3.1 Determine non physical vehicle report
3.2 Apply producing non physical vehicle report technique

CORE ABILITIES

01.01
01.02
02.01
02.02
02.03
03.02
03.03
03.05
03.06
06.01
06.04
01.04
04.02
04.03
06.05
06.06

Identify and gather information

Document information, procedures or processes.
Interpret and follow manuals, instructions and SOPs
Follow telephone/telecommunication procedures
Communicate clearly
Demonstrate integrity and apply ethical practices.
Accept responsibility for own work and work area.
Demonstrate safety skills
Respond appropriately to people and situations
Understand systems
Adapt competencies to new situations / systems
Analyse information.
Set and revise own objectives and goals.
Organize and maintain own workplace.
Analyse technical systems.
Monitor and correct performance of systems.

32

JOB TITLE

MOTOR VEHICLE ADJUSTER

DUTY
TASK NO

03

PERFORM VEHICLE INSPECTION

03.04

PHOTOGRAPH VEHICLE DAMAGE

LEVEL

PERFORMANCE STANDARD (Action, Condition, Criteria):

Photograph vehicle damage using subject vehicle, police report and
camera so that accident vehicle information obtained, vehicle
photograph arranged, vehicle damage picture captured and vehicle
damage photograph compiled in accordance with standard operating
procedure

TOOLS/EQUIPMENT/MATERIALS:
1) Verification checklist, 2) Subject vehicle, 3) Police report 4) Camera 5) Standard operating
procedure

STEPS

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Safety)

1. Obtain Accident Vehicle Knowledge of:

Information
1.1 Type of accident vehicle inspection information
1.2 Obtaining vehicle accident report procedure
Ability to:
1.1 Determine type of accident vehicle inspection information
1.2 Apply obtaining vehicle accident report procedure
Attitude/Safety:
- Follow company procedure on obtaining accident vehicle inspection
document
2. Arrange Vehicle
Photograph

Knowledge of:
2.1 Types of vehicle damage inspection
2.2 Area of inspection
2.3 Arranging vehicle damage photograph procedure
Ability to:
2.1 Determine types of vehicle damage inspection
2.2 Determine area of inspection
2.3 Apply arranging vehicle damage photograph procedure
Attitude/Safety:
- Systematic in arranging vehicle photograph

33

STEPS

3. Capture Vehicle
Damage Picture

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Safety)
Knowledge of:
3.1 Characteristics of vehicle damage
3.2 Types of camera
3.3 Capturing vehicle damage picture procedure
Ability to:
3.1 Determine characteristics of vehicle damage
3.2 Determine types of camera
3.3 Apply capturing vehicle damage picture procedure
Attitude/Safety:
- Systematic in capturing vehicle damage picture procedure

4. Compile Vehicle
Damage Photograph

Knowledge of:
4.1 Type of vehicle damage photograph
4.2 Compiling vehicle damage photograph method
Ability to:
4.1 Gather printed photograph
4.2 Determine type of vehicle damage photograph
4.3 Apply compiling vehicle damage photograph method
Attitude/Safety:
- Meticulous when compiling vehicle damage photograph
- Keep work areas clean and uncluttered

CORE ABILITIES

01.01
01.02
02.01
02.02
02.03
03.02
03.03
03.05
03.06
06.01
06.04
01.04
04.02
04.03
06.05

Identify and gather information

Document information, procedures or processes.
Interpret and follow manuals, instructions and SOPs
Follow telephone/telecommunication procedures
Communicate clearly
Demonstrate integrity and apply ethical practices.
Accept responsibility for own work and work area.
Demonstrate safety skills
Respond appropriately to people and situations
Understand systems
Adapt competencies to new situations / systems
Analyse information.
Set and revise own objectives and goals.
Organize and maintain own workplace.
Analyse technical systems.

34

JOB TITLE
DUTY

MOTOR VEHICLE ADJUSTER

03

TASK NO

03.05

LEVEL

PERFORM VEHICLE INSPECTION

EVALUATE VEHICLE DAMAGE
PERFORMANCE STANDARD (Action, Condition, Criteria):
Evaluate vehicle damage using inspection tools, inspection equipment,
check list and stationery so that damage vehicle information obtained,
vehicle damage condition checked, damage cost estimated and
estimate damage recorded in accordance with standard operating
procedure

TOOLS/EQUIPMENT/MATERIALS:
1) Inspection tools, 2) Inspection equipment, 2) Check list, 3) ) Stationery, 4) standard operating
procedure

STEPS

1. Obtain Damage
Vehicle Information

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Safety)
Knowledge of:
1.1 Type of damage vehicle information
1.2 Sourcing damage vehicle information
1.3 Obtaining damage vehicle Information procedure
Ability to:
1.1 Determine type of damage vehicle information
1.2 Source damage vehicle information
1.3 Apply obtaining damage vehicle information procedure
Attitude/Safety:
- Follow company procedure on obtaining document

2. Check Vehicle Damage Knowledge of:

Condition
2.1 Type of damage condition
2.2 Checking vehicle damage condition procedure
2.3 Justification of vehicle damage inspection data
Ability to:
2.1 Determine type of damage condition
2.2 Apply checking vehicle damage condition procedure
2.3 Justify of vehicle damage inspection data
Attitude/Safety:
- Analytical mind in checking vehicle damage condition

35

STEPS

3. Estimate Damage
Value

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Safety)

Knowledge of:
3.1 Purpose of estimated vehicle damage value
3.2 Estimating vehicle damage value procedure
Ability to:
3.1 Determine purpose of estimated vehicle damage value
3.2 Apply estimating vehicle damage value procedure
Attitude/Safety:
- Meticulous when estimate damage value

4. Record Estimated
Damage

Knowledge of:
4.1 Estimated damage recording format
4.2 Recording estimated vehicle damage method
Ability to:
4.1 Interpret estimated damage recording format
4.2 Apply recording estimated vehicle damage method
Attitude/Safety:
- Meticulous when record estimated damage

CORE ABILITIES

01.09
01.10
01.11
02.09
02.10
02.11
03.09
03.10
03.11
03.13
03.14
03.15
03.16
03.17
04.07
05.01
05.02

Utilize business graphic application to process information

Apply a variety of mathematical techniques
Apply thinking skills and creativity
Prepare flowcharts
Prepare reports and instructions
Convey information and ideas to people
Manage and improve performance of individuals
Provide consultation and counseling
Monitor and evaluate performance of human resources
Develop and maintain team harmony and resolve conflicts
Facilitate and coordinate teams and ideas
Liaise to achieve identified outcomes
Identify and assess client / customer needs
Identify staff training needs and facilitate access to training
Negotiate acceptance and support for objectives and strategies
Implement project / work plans
Inspect and monitor work done and / or in progress

36

JOB TITLE
DUTY

MOTOR VEHICLE ADJUSTER

03

TASK NO

03.06

LEVEL

PERFORM VEHICLE INSPECTION

CARRY OUT MOTOR ADJUSTER SUPPLEMENTARY WORKS
PERFORMANCE STANDARD (Action, Condition, Criteria):
Carry out motor adjuster supplementary works using inspection tools,
inspection equipment, check list and stationery so that supplementary
assignment instruction obtained, vehicle part damage inspected and
supplementary inspection report produced in accordance with standard
operating procedure

TOOLS/EQUIPMENT/MATERIALS:
1) Inspection tools, 2) Inspection equipment, 2) Check list, 3) ) Stationery, 4) Standard operating
procedure

STEPS

1. Obtain Supplementary
Assignment Instruction

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Safety)
Knowledge of:
1.1 Type of supplementary assignment instruction
1.2 Obtaining supplementary assignment instruction
1.3 Validation of supplementary assignment instruction
Ability to:
1.1 Determine type of supplementary assignment instruction
1.2 Apply obtaining supplementary assignment instruction procedure
Attitude/Safety:
- Meticulous when obtaining supplementary assignment instruction

2. Inspect Vehicle Part

Damage

Knowledge of:
2.1 Type of vehicle part damage
2.2 Part damage inspection checklist
2.3 Inspection of part damage procedure
Ability to:
2.1 Determine type of vehicle part damage
2.2 Use part damage inspection checklist
2.3 Apply inspection of part damage procedure
Attitude/Safety:
- Meticulous when inspect vehicle part damage
- Keep work area clean and uncluttered

37

JOB TITLE

MOTOR VEHICLE ADJUSTER

3.

Knowledge of:
3.1 Vehicle supplementary works report format
3.2 Producing supplementary works report method

Produce
Supplementary
Inspection Report

Ability to:
3.1 Determine vehicle supplementary works report format
3.2 Apply producing supplementary works report method
Attitude/Safety:
- Meticulous when recording inspected vehicle supplementary works
method

CORE ABILITIES

01.07 Utilize database applications to locate and process information

01.08 Utilize spreadsheets applications to locate and process
information
01.09 Utilize business graphic application to process information
01.10 Apply a variety of mathematical techniques
01.11 Apply thinking skills and creativity
02.09 Prepare flowcharts
02.10 Prepare reports and instructions
02.11 Convey information and ideas to people
03.09 Manage and improve performance of individuals
03.10 Provide consultation and counseling
03.11 Monitor and evaluate performance of human resources
03.13 Develop and maintain team harmony and resolve conflicts
03.14 Facilitate and coordinate teams and ideas
03.15 Liaise to achieve identified outcomes
03.16 Identify and assess client / customer needs
03.17 Identify staff training needs and facilitate access to training
04.06 Allocate work
04.07 Negotiate acceptance and support for objectives and strategies
05.01 Implement project / work plans
05.02 Inspect and monitor work done and / or in progress
06.07 Develop and maintain networks

38

JOB TITLE
DUTY

SENIOR MOTOR VEHICLE ADJUSTER

03

TASK NO

03.07

LEVEL

PERFORM VEHICLE INSPECTION

VERIFY TOTAL VEHICLE DAMAGE EVALUATION
PERFORMANCE STANDARD (Action, Condition, Criteria):
Verify total vehicle damage evaluation using estimate, photograph,
computer & peripheral, labour flat rate manual and police report so that
vehicle damage evaluation report obtained, report information checked
and total vehicle damage evaluation endorsed in accordance with
standard operating procedure.

TOOLS/EQUIPMENT/MATERIALS:
1) Police report , 2) Estimate, 3) Photograph, 4) Computer & peripheral, 5) Labour flat rate
manual 6) Standard operating procedure

STEPS

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Safety)

1. Obtain vehicle damage Knowledge of:

evaluation report.
1.1 Functions of vehicle damage evaluation report
1.2 Obtaining vehicle damage evaluation report procedure
Ability to:
1.1 Determine functions of vehicle damage evaluation report
1.2 Apply obtaining vehicle damage evaluation report procedure
Attitude/Safety:
- Follow company procedure on obtaining vehicle damage evaluation
report
2. Validate vehicle
damage evaluation
report

Knowledge of:
2.1 Validation of vehicle damage photography
2.2 Evaluation of vehicle damage record
2.3 Justification of vehicle damage such as
vehicle isometric view photograph
vehicle damage photograph
damage evaluation
Ability to:
2.1 Assess vehicle damage photography
2.2 Certify vehicle damage record
2.3 Justify vehicle damage

39

JOB TITLE

SENIOR MOTOR VEHICLE ADJUSTER

Attitude/Safety:
- Meticulous when checking report information

3. Endorse total vehicle

damage evaluation

Knowledge of:
3.1 Total vehicle damage evaluation data
3.2 Total vehicle damage evaluation data endorsement procedure
Ability to:
3.1 Interpret total vehicle damage evaluation data
3.2 Apply total vehicle damage evaluation data endorsement procedure
Attitude/Safety:
- Meticulous when endorsement total vehicle damage evaluation data

CORE ABILITIES

01.07 Utilize database applications to locate and process information

01.08 Utilize spreadsheets applications to locate and process
information
01.09 Utilize business graphic application to process information
01.10 Apply a variety of mathematical techniques
01.11 Apply thinking skills and creativity
02.09 Prepare flowcharts
02.10 Prepare reports and instructions
02.11 Convey information and ideas to people
03.09 Manage and improve performance of individuals
03.10 Provide consultation and counseling
03.11 Monitor and evaluate performance of human resources
03.13 Develop and maintain team harmony and resolve conflicts
03.14 Facilitate and coordinate teams and ideas
03.15 Liaise to achieve identified outcomes
03.16 Identify and assess client / customer needs
03.17 Identify staff training needs and facilitate access to training
04.06 Allocate work
04.07 Negotiate acceptance and support for objectives and strategies
05.01 Implement project / work plans
05.02 Inspect and monitor work done and / or in progress
06.07 Develop and maintain networks

40