JOB TITLE

SENIOR MOTOR VEHICLE ADJUSTER

DUTY
TASK NO

05
05.01

LEVEL

PERFORM SUPERVISORY FUNCTIONS

CONDUCT STAFF BRIEFING
PERFORMANCE STANDARD (Action, Condition, Criteria) :
Conduct staff briefing using organization chart, job instruction,
manpower list, safety rules and regulation manual, work programme and
site condition report so that briefing objective identified, briefing checklist
distributed, staff briefing lead and briefing outcome recorded in
accordance with standard operating procedure.

TOOLS/EQUIPMENT/MATERIALS:
1) Organisation Chart 2) Job Instruction 3) Manpower List 4) Safety, Rules & Regulation Manual
5) Work Programme 7) Site Condition Report 8) Standard Operating Procedure
STEPS

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Staff)

1. Identify Briefing
Objective

Knowledge of:
1.1 Type of briefing
1.2 Briefing objective
Ability to:
1.1 Determine type of briefing
1.2 Determine briefing objective

2. Distribute Briefing
Checklist

Knowledge of:
2.1 Briefing checklist format
2.2 Distributing briefing checklist method
Ability to:
2.1 Briefing checklist format
2.2 Distributing briefing checklist method
2.3 Pass around staff checklist

3. Lead Staff Briefing

Knowledge of:
3.1 Staff briefing procedure
3.2 Inter and intra communication skill
3.3 Briefing technique
Ability to:
3.1 Interpret staff briefing procedure
3.2 Apply inter and intra communication skill
3.3 Apply briefing technique

48

4. Record Briefing
Outcome

Knowledge of:
4.1 Briefing outcome
4.2 Recording staff briefing method
Ability to:
4.1 Minute briefing outcome
4.2 Fill in staff briefing checklist
4.3 Apply recording staff briefing method
4.4 Gather staff briefing checklist
Attitude/Staff:
-Meticulous when recording briefing outcome

CORE ABILITIES

04.06 Allocate work.

02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people
03.09 Manage and improve performance of individuals
03.10 provide consultation and counseling
03.11 Monitor and evaluate performance of human resources.
03.12 Provide coaching/on the job training
03.13 Develop and maintain team harmony and resolve conflicts
03.14 Facilitate and coordinate teams and ideas

49

JOB TITLE
DUTY
TASK NO
LEVEL

SENIOR MOTOR VEHICLE ADJUSTER

05
05.02
3

PERFORM SUPERVISORY FUNCTIONS

PROVIDE STAFF APPRAISAL RECOMMENDATION
PERFORMANCE STANDARD (Action, Condition, Criteria) :
Provide staff appraisal recommendation using computer, office
equipment, staff performance appraisal form, stationery and staff
personnel file so that staff appraisal form obtained, staff performance
appraised, staff appraisal recommendation report prepared and
verification report submitted in accordance with standard operating
procedure.

TOOLS/EQUIPMENT/MATERIALS:
1) Computer 2) Standard Operation Procedure (SOP) 3) Office Equipment 4) Staff Performance
Appraisal Form 5) Stationery 6) Staff Personnel File
STEPS

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Staff)

1. Obtain Staff Appraisal

Form

Knowledge of:
1.1 Staff for appraisal
1.2 Purpose of appraisal
1.3 Staff performance record
1.4 Staff appraisal form
Ability to:
1.1 Determine staff for appraisal
1.2 Determine purpose of appraisal
1.3 Collate staff performance record of the year
1.4 Acquire staff appraisal form

2. Appraise Staff
Performance

Knowledge of:
2.1 Staff appraisal procedure
2.2 Work evaluation skill
2.3 Executing staff appraisal activities
2.4 Staff discipline
Ability to:
2.1 Determine staff appraisal procedure
2.2 Evaluate staff discipline
2.3 Implement personnel appraisal technique
2.4 Evaluate staff performance
2.5 Apply recommending staff performance
Attitude:
- Appraise staff in a fair manner

50

3. Prepare Staff Appraisal

Recommendation
Report

Knowledge of:
3.1 Staff appraisal recommendation report function
3.2 Staff appraisal recommendation report format
3.3 Preparing staff appraisal recommendation report method
Ability to:
3.1 Determine staff appraisal recommendation report function
3.2 Determine staff appraisal recommendation report format
3.3 Write staff appraisal recommendation report
3.4 Submit appraisal report
Attitude/Staff:
- Meticulous when preparing report

CORE ABILITIES

01.07 Utilise database application to locate and process information

01.08 Utilise spreadsheets applications to locate and process
information
02.10 Prepare report and instruction
03.09 Prepare reports and instructions
03.11 Monitor and evaluate performance of individuals

51

JOB TITLE
DUTY
TASK NO
LEVEL

SENIOR MOTOR VEHICLE ADJUSTER

05
05.03
3

PERFORM SUPERVISORY FUNCTIONS

CARRY OUT SUBORDINATES REQUIREMENT PLANNING
PERFORMANCE STANDARD (Action, Condition, Criteria) :
Carry out subordinates requirement planning using office equipment,
standard job sheet, service schedule, stationery, works schedule and
computer so that works schedule obtained, works schedule checked,
subordinates requirement planning produced and subordinates
requirement plan submitted in accordance with standard operating
procedure.

TOOLS/EQUIPMENT/MATERIALS:
1) Standard Operation Procedure (SOP) 2) Office Equipment 3) Standard Job Sheet 4) Stationery
5) Computer 6) Works Schedule
STEPS

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Staff)

1. Obtain Works Schedule Knowledge of:

1.1 Works schedule
1.2 Obtaining works schedule procedure
Ability to:
1.1 Determine works schedule
1.2 Acquire works schedule
2. Check Works Schedule Knowledge of:
2.1 Works schedule format
2.2 Interpreting works schedule
Ability to:
2.1 Determine works schedule format
2.2 Interpret works schedule
2.3 Study schedule viability
2.4 Determine manpower requirement
3. Produce Subordinates
Requirement Planning

Knowledge of:
3.1 Subordinates requirement planning
3.2 Subordinates requirement plan format
3.3 Preparing subordinates requirement planning procedure
Ability to:
3.1 Determine subordinates requirement plan format
3.2 Apply preparing subordinates requirement planning procedure
3.3 Justify subordinates requirement
3.4 Draft subordinates requirement planning proposal

52

3.5 Propose counter action

Attitude/Staff:
- Meticulous when preparing tested data finding report
4. Submit Subordinates
Requirement Planning

Knowledge of:
4.1 Approval hierarchy
4.2 Subordinates requirement planning submission procedure
Ability to:
4.1 Determine approval hierarchy
4.2 Apply subordinates requirement plan proposal procedure
4.3 Forward subordinates requirement planning proposal for approval.

CORE ABILITIES

01.07
01.11
02.11
03.14
03.15
05.01
05.02
06.07

Utilise database applications to locate and process information

Apply thinking skills and creativity
Convey information and ideas to people.
Facilitate and coordinate teams and ideas.
Liaise to achieve identified outcomes.
Implement project / work plans
Inspect and monitor work done and/or in progress.
Develop and maintain networks.

53

JOB TITLE

SENIOR MOTOR VEHICLE ADJUSTER

DUTY
TASK NO

05
05.04

LEVEL

PERFORM SUPERVISORY FUNCTIONS

CARRY OUT SECTION BUDGET PREPARATION
PERFORMANCE STANDARD (Action, Condition, Criteria) :
Carry out section budget preparation using previous year financial
report, computer, office equipment and stationeries so that previous year
financial report revised, coming year activities forecasted, budget
forecasts prepared and budget forecasts presented in accordance with
standard operating procedure

TOOLS/EQUIPMENT/MATERIALS:
1) Standard Operating Procedure 2) Previous Year Financial Report 3) Computer 4) Office
Equipment 5) Stationeries
STEPS

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Staff)

1. Revise Previous Year

Financial Report

Knowledge of:
1.1 Previous year financial report
1.2 Financial report
1.3 Expenditure report
Ability to:
1.1 Interpret past year section financial report
1.2 Determine last year expenditure
1.3 Determine previous financial report

2. Forecast Coming Year

Activities

Knowledge of:
2.1 Budgetary procedures
2.2 Types of coming year activities
2.3 Compiling capital expenditure forecast
Ability to:
2.1 Determine budgetary procedures
2.2 Determine types of work schedules
2.3 Gather capital expenditure forecast

3. Produce Budget
Forecasts

Knowledge of:
3.1 Types of section expenditure
3.2 Types of section revenues
3.3 Types of budgeting form
3.4 Final version of budget forecast

54

Ability to:
3.1 Estimate section expenditure
3.2 Anticipate section revenues
3.3 Create budgeting form
3.4 Generate final version of budget forecasts
Attitude/Staff:
-Ensure budget forecast scrupulously forecast.
4. Present Budget
Forecasts

Knowledge of:
4.1 Budget submission procedure
4.2 Budget presentation techniques
Ability to:
4.1 Interpret budget submission procedure
4.2 Set up budget presentation
4.3 Deliver budget presentation
4.4 Convince budget committee for budget approval
Attitude/Staff:
- Responsible in presenting budget forecast

CORE ABILITIES

01.07 Utilise database application to locate and process information

01.08 Utilise spreadsheets applications to locate and process
information
01.10 Apply a verity of mathematical techniques
04.06 Allocate work

55

JOB TITLE
DUTY

SENIOR MOTOR VEHICLE ADJUSTER

05

TASK NO

05.05

LEVEL

PERFORM SUPERVISORY FUNCTIONS

COORDINATE STAFF DEVELOPMENT
PERFORMANCE STANDARD: (Action, Condition, Criteria)
Coordinate staff development using computer, training records and staff
development programme so that staff development requirement and
staff development program identified, staff development program
arranged, staff development program report prepared and staff
development program report submitted in accordance with organizations
requirements.

TOOLS/EQUIPMENT/MATERIALS
1) Computer 2) Training Records 3) Staff Development Programme
STEPS

1. Identify Staff
Development
Requirement

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Staff)
Knowledge of:
1.1 Staff development needs
1.2 Types of staff development planning program
Ability to:
1.1 Determine staff development requirement
1.2 Determine types of staff development program

2. Identify Staff
Development Program

Knowledge of:
2.1 Area of improvement
2.2 Procedure to prepare proposal
2.3 Staff qualification
Ability to:
2.1 Determine area of improvement
2.2 Determine procedure to prepare staff development program proposal
2.3 Determine staff qualification
Attitude/Staff:
-Follow staff development planning program procedure

3. Arrange Staff
Development Program

Knowledge of:
3.1 Program schedule
3.2 Staff development program
3.3 Procedure to arrange staff development program
Ability to:
3.1 Determine program schedule
3.2 Determine staff development program
3.3 Apply procedure to arrange staff development program

56

Attitude/Staff:
- Meticulous when arranging staff development program
4. Produce Staff
Development Program
Report

Knowledge of:
4.1 Procedure to prepare report
4.2 Types of report format
4.3 Preparing staff development program report
Ability to:
4.1 Determine procedure to prepare report
4.2 Draft staff development program report
4.3 Gather staff development program report
Attitude/Staff:
- Meticulous when producing report

5. Submit Staff
Development Program
Report

Knowledge of:
5.1 Approval hierarchy
5.2 Manpower requirement plan proposal procedure
Ability to:
5.1 Determine approval hierarchy
5.2 Apply manpower requirement plan proposal procedure
5.3 Forward manpower requirement plan proposal for approval.

CORE ABILITIES

01.04
02.06
02.08
02.11
03.14
03.15
04.04

Analyse information
Write memos and letters
Prepare pictorial and graphic information
Convey information and ideas to people.
Facilitate and coordinate teams and ideas.
Liaise to achieve identified outcomes.
Apply problem solving strategies

57

JOB TITLE

SENIOR MOTOR VEHICLE ADJUSTER

DUTY
TASK NO

05
05.06

LEVEL

PERFORM SUPERVISORY FUNCTION

MONITOR WORK PROGRESS PERFORMANCE
PERFORMANCE STANDARD: (Action, Condition, Criteria)
Monitor work progress performance using office equipment,
service schedule, stationery and computer so that works
schedule identified, work progress observed, work progress
report prepared and submitted in accordance with standard
operating procedure.

TOOLS, EQUIPMENT & MATERIALS

1) Standard Operating Procedure 2) Office Equipment 3) Service Schedule 4) Stationery
4) Computer
STEPS
1. Identify Works
Schedule

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude & Staff )
Knowledge of:
1.1 Service schedule
1.2 Procedure of acquiring service schedule
Ability to:
1.1 Determine type of work
1.2 Acquire service schedule

2. Observe Work
Progress

Knowledge of:
2.1 Types of progress work checklist
2.2 Procedure to check work progress
Ability to:
2.1 Determine progress work checklist
2.2 Compare work progress against schedule
2.3 Fill-in progress work checklist

3. Produce Work
Progress Report

Knowledge of:
3.1 Types of servicing problem
3.2 Monthly work progress report.
3.3 Procedure to prepare work progress report
Ability to:
3.1 Determine production problem
3.2 Propose solution for problem
3.3 Write work progress report

58

4. Submit Work Progress

Report

Knowledge of:
4.3 Approval hierarchy
4.4 Manpower requirement plan proposal procedure
Ability to:
4.2 Determine approval hierarchy
4.2 Apply manpower requirement plan proposal procedure
4.3 Forward manpower requirement plan proposal for
approval.
Attitude/Staff:
- Meticulous when producing work progress report

CORE ABILITIES

01.07 Utilise database application to locate and process

information
01.08 Utilise spreadsheets applications to locate and
process information
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions
02.11 Convey information and ideas to people.
03.14 Facilitate and coordinate teams and ideas.
04.07 Negotiate acceptance and support for objectives and
strategies.
05.01 Implement project/work plans

59

JOB TITLE

SENIOR MOTOR VEHICLE ADJUSTER

DUTY

05

TASK NO

05.07

LEVEL

PERFORM SUPERVISORY FUNCTION

CONDUCT IN HOUSE TRAINING
PERFORMANCE STANDARD: (Action, Condition, Criteria)
Conduct in house training using audio visual aids (AVA), training
equipment and training materials so that training objective identified,
training materials obtained, training area, execute training session
prepared, training feedback accessed and training report submitted in
accordance with standard operating procedure.

TOOLS/EQUIPMENT/MATERIALS
1)Audio Visual Aids (AVA) 2) Training Equipment 3) Training Materials 4) Standard Operation
Procedure (SOP) 5) Training Programme
STEPS

1. Identify Training
Objective

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Staff)
Knowledge of:
1.1 Training requirements
1.2 Training objective
Ability to:
1.1 Determine training requirements
1.2 Determine training objective

2. Obtain Training
Materials

Knowledge of:
2.1 Type of training requirement
2.2 Type of training materials
2.3 Obtaining training materials
Ability to:
2.1 Determine type of training requirement
2.2 Determine type of training materials
2.3 Acquire training materials

3. Produce Training Area

Knowledge of:
3.1 Training facilities
3.2 Training equipment
3.3 Training location
Ability to:
3.1 Determine training facilities
3.2 Acquire training equipment
3.3 Set up training area

60

4. Execute Training
Session

Knowledge of:
4.1 Presentation skills
4.2 Demonstration skills
4.3 Training delivery skills
Ability to:
4.1 Present training content
4.2 Demonstrate practical activities
4.3 Apply training delivery skill

5. Access Training
Feedback

Knowledge of:
5.1 Training program evaluation form
5.2 Training program effectiveness
Ability to:
5.1 Generate training program evaluation form
5.2 Collect training feedback
5.3 Determine training program effectiveness

6. Submit Training Report Knowledge of:

6.1 Company hierarchy
6.2 Training evaluation report submission procedure
Ability to:
6.1 Determine company hierarchy
6.2 Apply training evaluation report submission procedure
6.3 Forward training evaluation report.
Attitude/Staff:
- Meticulous when accessing training feedback

CORE ABILITIES

01.07 Utilise database application to locate and process information

01.08 Utilise spreadsheets applications to locate and process
information
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.09 Manage and improve performance of individuals.
03.11 Monitor and evaluate performance of human resources.
03.12 Provide coaching / on job training
03.15 Liaise to achieve identified outcomes
03.17 Identify staff training needs and facilitate access to training

61

JOB TITLE

SENIOR MOTOR VEHICLE ADJUSTER

DUTY
TASK NO

05
05.08

LEVEL

PERFORM SUPERVISORY FUNCTION

CONDUCT SECTION MEETING
PERFORMANCE STANDARD: (Action, Condition, Criteria)
Conduct section meeting using job scope, stationeries, meeting agenda
and tape recorder so that meeting objectives identified, section meeting
chaired, meeting agenda discussed and minute recorded assured in
accordance with company requirement.

TOOLS/EQUIPMENT/MATERIALS
1)Job Scope 2) Meeting Agenda 3) Stationeries 4) Tape Recorder
STEPS

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Staff)

1. Identify Meeting
Objectives

Knowledge of:
1.1 Type of meeting
1.2 Meeting objective
Ability to:
1.1 Determine type of meeting
1.2 Determine meeting objective

2. Chair Section Meeting

Knowledge of:
2.1 Section meeting procedure
2.2 Chairing meeting method
Ability to:
2.1 Interpret meeting procedure
2.2 Apply chairing meeting method

3. Discuss Meeting
Agenda

Knowledge of:
3.1 Format of agenda
3.2 Meeting agenda
Ability to:
3.1 Determine format of agenda
3.2 Interpret meeting agenda
3.3 Control meeting discussion

62

STEPS

ENABLING REQUIREMENTS
(Knowledge, Ability, Attitude And Staff)

4. Assure Minute
Recorded

Knowledge of:
4.1 Meeting minute format
4.2 Meeting minute recording media such as
Writing
Tape recorder
Ability to:
4.1 Determine meeting minute format
4.2 Determine meeting minute recording media
4.3 Ensure meeting minute recorded
Attitude/Staff:
- Meticulous when chairing meeting

CORE ABILITIES

01.07
01.11
02.11
03.09
03.11
03.13
03.14
03.15
03.17
04.06
05.01

Utilise database application to locate and process information

Apply thinking skills and creativity.
Convey information and ideas to people.
Manage and improve performance of individuals.
Monitor and evaluate performance of human resources.
Develop and maintain team harmony and resolve conflicts
Facilitate and coordinate teams and ideas.
Liase to achieve identified outcomes.
Identify staff training needs and facilitate access to training
Allocate work
Implement project/work plans.

63