JOB PROFILE CHART FOR:

MOTOR VEHICLE ADJUSTER

SENIOR VEHICLE MOTOR ADJUSTER

- LEVEL 2
- LEVEL 3

DUTY
PERFORM PREINSPECTION WORK
ACTIVITIES
01
PERFORM DOCUMENTS
CHECK

02
PERFORM VEHICLE
INSPECTION

03

TASK
CARRY OUT
ASSIGNMENT
CONFIRMATION
01.01

L2

CARRY OUT
ESTIMATION
CLAIM
DOCUMENT
CHECK
02.01

L2

PREPARE
VEHICLE
INSPECTION
CHECK LIST
03.01

CARRY OUT
APPOINTMENT
ARRANGEMENT
01.02

L2

CARRY OUT
POLICE
DOCUMENTS
CHECK
02.02

L2

CARRY OUT
VEHICLE
DAMAGE
INSPECTION

L2

03.02

PREPARE WORK
ASSIGNMENT
01.03

L2

CARRY OUT
INSURANCE
POLICY CHECK

02.03

L2

CARRY OUT
NON PHYSICAL
VEHICLE
INSPECTION

L2

03.03

L2

VERIFY TOTAL
VEHICLE
DAMAGE
EVALUATION
03.07
L3
PERFORM CLAIM
INVESTIGATION
04

CARRY OUT
SCENE
INVESTIGATION
04.01

L2

CARRY OUT
INTERVIEW
SESSION
04.02

VERIFY CLAIM
INVESTIGATION
L2

04.03

L3

PREPARE VISIT
SCHEDULE
PLANNING
01.04

L2

CARRY OUT
VEHICLE
REGISTRATION
CARD CHECK
02.04

L2

PHOTOGRAPH
VEHICLE
DAMAGE
03.04

L2

VERIFY PREINSPECTION
WORK
ACTIVITIES
01.05
L3
VERIFY
DOCUMENTS
CHECKS

02.05

L3

EVALUATE
VEHICLE
DAMAGE
03.05

CARRY OUT
MOTOR ADJUSTER
SUPPLEMENTARY
WORK
L2

03.06

L2

PERFORM
SUPERVISORY
FUNCTIONS
05

CONDUCT
STAFF
BRIEFING
05.01

PROVIDE STAFF
APPRAISAL
RECOMMENDATION
L3

CONDUCT IN
HOUSE
TRAINING
05.07
PERFORM
ADMINISTRATIVE
FUNCTIONS

06
PERFORM PUBLIC
RELATIONS
07

L3

MAINTAIN
CUSTOMERS
DATA

06.01

L3

SURVEY
CUSTOMER
SATISFACTION
07.01

L3

05.02

L3

CARRY OUT
SUBORDINATES
REQUIREMENT
PLANNING
05.03
L3

CARRY OUT
SECTION
BUDGET
PREPARATION
05.04
L3

COORDINATE
STAFF
DEVELOPMENT
05.05

L3

CONDUCT
SECTION
MEETING
05.08

L3

MAINTAIN
POLICE
OUTCOME /
RTD(JPJ)
SEARCH
DOCUMENTS
06.02
L3
CARRY OUT
SERVICE
IMPROVEMENT
PROGRAM
07.02
L3

EVALUATE
MAINTENANCE
DOCUMENTATION

06.03

L3

HANDLE
CUSTOMER
COMPLAINT
07.03

L3

MONITOR
MAINTENANCE
DOCUMENTATION
ADMINISTRATION
06.04

L3

MONITOR
SECTION
BUDGETS

06.05

L3

MONITOR WORK
PROGRESS
PERFORMANCE
05.06

L3