OpenScape UC Application V7 Customer Presentation - Content Building Blocks

OpenScape UC Application
OpenScape Fusion clients/plug-ins

V7 R1 Overview
(content building block slides)
Copyright Siemens Enterprise Communications GmbH & Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Table of Content
Problem statement, trends, 3rd party claims
Solution to problem and value proposition
Function / Feature Overview of V7R1
Customer References
Summary, recap problem, solution value prop
Back-up material
Todays Communications Challenges
Team collaboration
High costs of conferencing
Improving responsiveness
Mobile worker productivity

Effectively enabling mobile employees
Improving accessibility from anywhere
Cost-effective video for everyone

Enhancing virtual team relationships and collaboration
Cost effective teleworking
And Here is What the Experts are Saying
Both UC and advancing mobile

technologies are reshaping how,
when, and where work is performed.
Therefore, the term UC may soon
be synonymous with business
mobility.
Years ago, the argument for

audio and web conferencing was
all about travel cost savings.
Today, collaboration
technologies have the potential
to fundamentally change the way
people work and live.
OpenScape UC Application - Highlights
Comprehensive unified communications - enables virtual

teams to collaborate seamlessly from anywhere
Reduce team meeting and travel costs with built-in audio, web, and
multi-party desktop video conferencing
Intuitive mobile access to all your communications
Be reached via your single published phone number on the device of
your choice
Save time and accelerate responsiveness with
Rich Presence awareness of key people
Unifies all your communications within your preferred
email application
Highlights of New V7R1 Capabilities

Addressing Todays Challenges
Team collaboration
Team Call Pick-up and team views
Improved usability with scheduled

conferences
Improvements to Fusion clients and

plug-ins

Effectively enabling mobile
employees
Improving accessibility from
anywhere

Enhancing virtual team
relationships and collaboration
Video on iOS and Android

Mobile client optimized for Apple iPad
tablet
Host a web collaboration from your
mobile device
ONS automatic routing of calls on
OpenScape Voice
Peer-to-peer to multi-party video
escalation
Video controls from UC Desktop client
Improved video views/layout
Peer-to-peer video on OpenStage
Team Collaboration
Empower your teams with greater coverage and responsiveness, leading to a
stronger team experience
New Team Call Pick-up
Helps teams provide greater coverage while
colleagues are out of the office
Minimizes missed calls and communications delays
Helps improve customer service
Each team member can:
See the telephone status of team members
Be notified about calls that arrive for team members
Accept calls that arrive for team members
See the call journals of team members
Specify whether their calls and call journal are displayed to other team
members
OpenScape UC Desktop client

Team View
Team Collaboration - continued

Improvements to conferences enhance team collaboration and productivity
Conference call-out feature enhanced
Empowers teams to start collaborating as soon as
they join the call
Eliminates wasted time (listening to music) while
waiting
Planned / scheduled conferences enhanced
Improves team productivity and efficiency
Conferencing enhancements:
OpenScape UC Desktop client

Conference removal
Conference call-out feature calls participants only after moderator joins

Conference creator can modify/delete conference from any client
Participants can remove themselves from any conference

Improvements to Fusion clients and plug-ins
Fusion for Microsoft Lync client enhanced

Improved usability and feature compatibility with other
clients, based on Web-Embedded technology
New tabs for Call Handling, Conferencing, Settings with
preferred device selection on each tab
Clear indication of missed calls and unread voicemails
Desktop videoconferencing and web collaboration
capabilities now available
Microsoft Lync 2010 support
OpenScape Fusion for Microsoft Lync client

Improvements to Fusion clients and plug-ins simplifies user experience
OpenScape Fusion for Microsoft Outlook
New Team Pick up feature available
Usability Improvements:
Launch ad-hoc Web Collaboration from
Outlook top level menu
Video control functions included
Easy escalation of audio call to video call with
one click
OpenScape Fusion for Microsoft Outlook client
Fusion Outlook Plug-in enhanced

Single sign-on for Outlook Plug-in Users
Windows credentials are used
OpenScape Outlook Calendar Plug-in now supports
Microsoft Outlook 2010 64 bit
Microsoft Outlook Calendar Plug-in
Mobile Worker Productivity

Balance work/personal life for your mobile workers, so they can work from
anywhere, and use the device of their choice
Mobile client integrated Video calling on Apple iOS and
Android devices
Mobile client optimized for Apple iPad tablet
Host a web collaboration session from OpenScape
Web Collaboration mobile client on Apple iOS and
Android devices
OpenScape Voice users make calls from Mobile client
over 3G, using their ONS instead of their mobile
cellular number centralizing and minimizing cellular
network costs
Mobile client on iPad

and iPhone with video
Cost-effective Video for Everyone

Visual collaboration shortens the distance between your geographic teams,
enhancing relationships and creating more intimate and vibrant
conversations
Easy, one touch, escalate peer-to-peer video calls to
full multi-party video conferences
Full Screen Video provides an immersive meeting
experience
Video controls integrated into OpenScape UC Desktop
client enhance productivity and usability
More parties (up to 6) displayed in Continuous
Presence Video View layout
Improved video resolution (HD 720p30 and
HD1080p30) and frame rate (720p30) enhance picture
quality
OpenScape Desktop Videoconferencing
Enhancements to Security and Virtualization
Protect your confidential assets and minimize costs
Security improvements
OpenScape UC database runs in a separate user account
Minimizes risk in the event that one user account is attacked
by a virus.
Virtualization improvements
VMware support for both OpenScape UC Application and
OpenScape Desktop Videoconferencing
Updates, upgrades and availability improvements with
vSphere and Tivoli System Automation
Increased cost-saving, resiliency, flexibility, and back-up
simplicity
Clark Atlanta University

Dramatic cost savings and improved customer service
Strategic Goals
Headquarters: Atlanta, GA, USA
Business: Higher Education
Enrollment: 3,900
Deliver new capabilities and convenience to

students, faculty, and staff
Partner with a responsive and visionary vendor
Minimize disruption to end users
Solution
Siemens Enterprise Communications and Black Box
offered an innovative and forward-looking solution
and service set to take our University forward. This
partnership, literally launched the same week as the
Universitys new strategic plan, and became a very
real, pivotal component of CAUs overall
advancement strategy. One of our strategic priorities
is to increase institutional capacity and fortify our
infrastructure. The new solution squarely meets that
objective. We havent just leveled our
telecommunications playing field. We have raised
our position on it.
Dr. Carlton Brown, President
Clark Atlanta University
OpenScape UC Application and OpenScape Voice

for 900 users
OpenScape Contact Center for 65 agents
Results
Dramatic cost reduction from maintaining legacy
system projected annual savings of 50% on
service contracts
Improved service to students and parents, including
caller ID and more responsive call centers.
Projected 10% increase in customer satisfaction
from call center
The ability to integrate with Microsoft Live@edu
Dr. Christvo da Gama Maternity Hospital

Reduced costs and enhanced mobile productivity
Strategic Goals
Headquarters: So Paulo, Brazil

Business: Healthcare one of the leading medical
centers in the ABC region of So Paulo
Since the hospital cant stop, we needed a reliable

transition. Deployment went very well with no
outages and no end user problems.
Siemens Enterprise Communications solution
framework is really well structured and precisely
meets our needs. As it is software-based, we have
complete centralized control and on-demand
expansion of the system.
Gregrio Penido
Dr. Christvo da Gama Maternity Hospital
Scalable, flexible and innovative system, while still

meeting the most important initial priority, given the
24-hour nature of a hospital
Absolutely no disruption of service
Solution
OpenScape Voice, UC Application, Xpressions
unified messaging and Contact Center, Enterasys,
Managed Services
Results
Energy costs were reduced straight away by 40%
600 clinical and non clinical users, as well as
patients are enjoying increased mobility through
mobile telephony and WiFi
Electronic patient records can automatically be
accessed and updated remotely
Solution interoperability, allows the hospital to
select any provider, leading to even more savings
STAHLGRUBER GmbH
Significant cost savings and secured competitive advantage
Strategic Goals
Better accessibility for customers
More mobility, flexibility, and efficient exchange of ideas and
knowledge of staff
Dynamic response to call-peaks in individual stores
Cost reduction through Managed Services
Cost-effective, multimedia communication out of the cloud
Headquarters: Munich, Germany
Business: Retail - one of the largest suppliers of
automotive accessories and spare parts in
Germany, with 4,000 employees
Generated sales of EUR 907 million in 2011
With applications such as the OpenScape
UC Application and OpenScape Web

Collaboration, the cooperation across sites
has become much easier. It has additionally
brought a competitive advantage due to less
business travel, lower costs and a better
CO2 balance.
Christian Czech
Head of Network at STAHLGRUBER
Solution
OpenScape Voice, UC Application, Web Collaboration,
Virtual Contact Center, and Managed Services
Results
Best possible way of safeguarding against failure
Improved collaboration efficiency between
employees and with customers and partners
All callers reaching order acceptance within few
seconds
Cost savings about 700,000 EUROS in 3 years by
eliminating fax machines
Cost reduction and high availability with Managed
Services
Summary
OpenScape
Team collaboration
Helps teams be more productive, provide

greater coverage, and improves
overall responsiveness

Effectively enabling mobile
employees
Improving accessibility from
anywhere
Empowers mobile employees with visual

collaboration, reduced cellular network
costs, and supports Bring your own
device trends

Enhancing virtual team
relationships and collaboration
Enhances virtual team collaboration with

more personal, intimate, and vibrant
conversations

Back up slides
Why would a customer need V7R1?

Internal slide
Key
Capability
V6
(GA Sept 2011)
V7
(GA June 2012)
Multi-party desktop
videoconferencing
Video
Conferencing
Interoperates with
Lifesize, Polycom,
Tandberg and Radvision
room end-points &
desktop video phones
within enterprise
New Voice Activated

Speaker switching
layouts
Geo-separated Media
Server / MCUs
V7R1
(GA Dec 2012)
P2P to multi-point video

escalation
Video controls from UC
Desktop client
Improved video
views/layout
P2P video on
OpenStage 60/80
phones
Reason to buy
Customer needs enhanced
multi-party desktop
videoconferencing for
every UC user, including
OpenStage 60/80 users,
and interoperability with 3rd
party video systems
Customer needs to provide
MCUs to multiple sites
while reducing WAN traffic
Customer needs low cost
video
Mobility
Novel Call Swipe

approach to WiFi/Cellular
FMC handover, plus
Android support
Single intuitive Mobile

client for UC, VoIP, and
Call Swipe
Call Swipe to locations
other than WiFi/Cellular
or desk phone
TLS/SRTP call encryption
VoIP and Call Swipe for
Apple iOS and Android
Video on iOS and

Android
Mobile client optimized
for Apple iPad tablet
ONS automatic routing of
calls on OpenScape
Voice (without UC)
Host web collaboration
sessions
Customer has highly mobile

employees who need
comprehensive capabilities
on iOS and Android
Existing OSV customer not
ready to deploy UC but
needs ONS for mobile
employees
Why would a customer need V7R1 (continued)

Internal slide
Capability
Teams,
conferencing,
user experience
Contact Center
V6
(GA Sept 2011)
Can now extend a 2-party
call to 3-party conference
(both audio and web)
Scheduled audio
conferences can start
without moderators
participation
Multiple Contact Handling

Distributed Site Routing
Enhancement (CAC)
V7
(GA June 2012)
External participants in
audio conferences:
can now be a
moderator or a
participant
can be seen in the
call control window
can see the call
control window via
their browser on their
pc
Continuous Silent
Monitoring
Multiple Distributed Call
Director SIP Service
Multi-tenancy
Enhancements
V7R1
(GA Dec 2012)
Call Pick-up within
Teams and team views
Conference call out
feature no more
waiting for moderator
Improved usability with
scheduled conferences
Remote/mobile CC
agents
Silent monitor whisper for
CC agent coaching &
training
Faster (1-click) skill
assignment within CC
agent real-time view
Reason to buy
Customer needs
comprehensive, intuitive,
cost-effective conferencing
capabilities
Existing ComAssistant
customer migrating to
OpenScape UC needs
team pick-up capabilities
Customer needs to hire
remote agents anywhere, on
any device
Customer needs to
train/coach CC agents
without caller hearing
CC Managers looking to
improve productivity
Summary
Challenge
Internal slide
New Capabilities
Result
Team productivity
challenges
Team Call Pick-up

Conference call out and
usability improvements
Helps teams be more

productive, provide
greater coverage, and
improves overall
responsiveness
Mobile worker
productivity challenges
Video on Mobile client

Mobile client optimized
for iPad tablet
ONS automatic call
routing on OpenScape
Voice
Mobile employees
benefit from visual
collaboration, reduced
cellular network costs,
and BYOD trends
Need cost-effective
video for everyone
Escalate P2P to multipoint video

UC client video controls
and video views/layout
improvements
P2P video on OpenStage
Enhances virtual team

relationships with more
personal, intimate, and
higher quality
collaboration

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OpenScape UC Application

OpenScape Fusion clients/plug-ins

Todays Communications Challenges

Mobile worker productivity

Cost-effective video for everyone

And Here is What the Experts are Saying

Both UC and advancing mobile

Years ago, the argument for

OpenScape UC Application - Highlights

Comprehensive unified communications - enables virtual

Highlights of New V7R1 Capabilities

Team Call Pick-up and team views

High costs of conferencing

Improved usability with scheduled

Improvements to Fusion clients and

Mobile worker productivity

Cost-effective video for everyone

Video on iOS and Android

OpenScape UC Desktop client

Team Collaboration - continued

OpenScape UC Desktop client

Conference call-out feature calls participants only after moderator joins

Team Collaboration - continued

Fusion for Microsoft Lync client enhanced

OpenScape Fusion for Microsoft Lync client

Team Collaboration - continued

OpenScape Fusion for Microsoft Outlook client

Fusion Outlook Plug-in enhanced

Mobile Worker Productivity

Mobile client on iPad

Cost-effective Video for Everyone

OpenScape Desktop Videoconferencing

Enhancements to Security and Virtualization

Protect your confidential assets and minimize costs

Clark Atlanta University

Deliver new capabilities and convenience to

OpenScape UC Application and OpenScape Voice

Dr. Christvo da Gama Maternity Hospital

Headquarters: So Paulo, Brazil

Since the hospital cant stop, we needed a reliable

Scalable, flexible and innovative system, while still

UC Application and OpenScape Web

Helps teams be more productive, provide

Mobile worker productivity

Empowers mobile employees with visual

Cost-effective video for everyone

Enhances virtual team collaboration with

Cost effective teleworking

Why would a customer need V7R1?

New Voice Activated

P2P to multi-point video

Novel Call Swipe

Single intuitive Mobile

Video on iOS and

Customer has highly mobile

Why would a customer need V7R1 (continued)

Multiple Contact Handling

Team Call Pick-up

Helps teams be more

Video on Mobile client

Escalate P2P to multipoint video

Enhances virtual team

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