Professional Documents
Culture Documents
Breege Smithers
Practice Educator
Aim of Session
Objectives
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Why Communicate?
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To develop relationships
To increase our knowledge
To make our feelings and thoughts known
To find out about people
To find out information
Communication in Nursing
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Effective Communication
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Shared Meaning
Accuracy
Efficiency
Supportiveness
How do we communicate?
By using
Mechanical methods
Verbal methods
Non verbal methods
Questioning
Facilitation
Empathic statements
Clarification
Summarising
Types of Questions
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Facilitation
The ability to overcome obstacles and make it
easier for the patient to verbalise their concerns
by :n Acknowledging and legitimising the problem
n Showing a willingness to share the patients
feelings
Empathy
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Clarification
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Summarising
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Active Listening
Giving your full attention to
q The verbal message
q The tone of voice
q The persons posture
q The persons gestures
q Understand thoughts,feelings and behaviour
Focus is on being with rather than doing
SOLER
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Egan (1986)
Effective Communication
Your verbal and non verbal cues need to convey
the same message
e.g. a verbal empathic response needs to be linked
with empathic behaviour if the message is to be
believed. Otherwise the non verbal cues will be
believed
n Verbal and non verbal cues of others need to be
considered
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Barriers to Communication
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Language
Technical terms
Sensory impairment
Mental disability/Physical disability
Capacity to understand
Barriers to Communication
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Practical considerations
Lack of knowledge
Being too busy /not enough time
Cannot deal with the emotion of the patient or
themselves
Not being able to do anything about it so why
ask
Barriers to Communication
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Barriers to Communication
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Barriers to Communication
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Barriers to Telephone
Communication
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Reporting
Documentation
Confidentiality
Privacy
Data Protection
Further Reading
Burnard P (1990) Learning Human Skills an
experiential guide for nurses. 2nd Ed.
Heineman Nursing: Oxford
n Faulkner, A (2001) Effective Interaction with Patients,
2nd Ed. Churchill Livingstone, London
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