Questionnaire

Sir/ Madam,
I, Sarvaliya Darshan student of M.COM from C.P.PATEL & F.H.SHAH
COMM.COLLEGE ANAND, would like to seek your cooperation for our research work. The
fundamental aim of our study is to know consumer perception of people of anand towards
GSRTC. Your sincere reply will help us to understand the topic in detail and provide true results
of the study.

Question#01: what you prefer while traveling?

[ ] Bus

[ ] Train

[ ] Personal vehicle [ ] flight

Question # 02: Mark the services you are aware of, which are provided by GSRTC.
[You can select more than one option]
[ ] Online booking facility
festivals

[ ] Festival services connecting to seasonal

[ ] Express bus timetable through SMS

[ ] concession to students and daily commuters

[ ] Buses connecting to industrial Zones

[ ] Free travelling for girls living in Rural areas

[ ] Buses connecting to Ahmedabad international airport

Question#03: which kind of journey you like?
[ ] Long route

[ ] Short route

[ ] Nearby

Question#04: Do you agree that internal space and sitting arrangement of buses are comfortable?
[ ] Strongly agree

[ ] Agree

[ ] Neutral

[ ] Disagree [ ] Strongly Disagree

Question#05: Are you satisfied with sleeping berth and internal space in sleeper buses?
[ ] Highly satisfied
dissatisfied

[ ] satisfied

[ ] Neutral

[ ] Dissatisfied

[ ] Highly

Question#06: What do you feel about the price charged by GSRTC for their various services?
[ ] Very High [ ] High

[ ] reasonable

[ ] Low

[ ] very Low

Question # 07 Do you favor that location of Anand Bus Station (new) is at right location?
[ ] Yes

[ ] No

(If yes then jump to Question number 07 and if no then answer question number 06)
Question # 08: According to you, which of the following location would be a better location for a
Bus Stand?
[ ] town hall
Borsad chokdi

[ ] Gride chokdi
[ ] Railway station
[ ] any other Please specify:
.

[ ]

Question # 09: Rate GSRTC Bus Depots and Bus Stations on the following Parameters.
(Where 5 stands for highest marks and 1 stands for lowest marks)
Parameters/ Factors
Cleanliness
Sitting arrangements
Inquiry counter
Water facility
Advance Ticket Window

Question # 10: Rate GSRTC and Railway following Factors. (Where you have to mark in the box
only which you find better.)
3
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8

Factors
Rates charged
Availability of buses /Train
Cleanliness
Conditions of Buses/ train
Routes covered
Timings and punctuality
Comfort
Crowd

GSRTC

Railway

Question # 11: Rate the GSRTC bus services and private travelling service providers on
following criteria.
[Here you have to rank only and here 1 is best and 2 is not best]

2
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11

Factors/ criteria
Time taken for travelling
Rates/ fare charges
Availability
Timings
Online/ advance booking facility
Condition of Buses
Reliability of service provider
Cleanliness
Websites of that institute
Discounts on group booking
Discounts on return tickets

GSRTC

Private Buses

Question#12: Rate the conductors of GSRTC on the following parameters.

[Here 5 stands for highest marks while 1 for lowest marks]
Parameters
1. Behaviour of conductors
2. Honesty
3. Helpfulness
4. Dressing sense

Question#13: Do you like the service of providing Express Bus time-table through SMS?
[ ] Yes

[ ] No

Question#14: Have you ever used the GSRTCs mobile application for booking?
[ ] Yes

[ ] No

Question#15: Do you agree that Quality of services provided by GSRTC has been improved after
PPP (Public Private Partnership)
[ ] Strongly agree

[ ] Agree

[ ] Neutral

[ ] Disagree [ ] Strongly Disagree

Question#16: Rank the GSRTCs website on following criteria.

(Note: Here you need to give answer by filling bars up to required length)

6
5
4
3
2
1
0

informative

user friendly

timely Updated

speed of accessing

Question#17: Do you agree that GSRTC Buses are always crowded?

[ ] Strongly agree

[ ] Agree

[ ] Neutral

[ ] Disagree [ ] Strongly Disagree

Question#18: Are you satisfied with the routes covered by GSRTC?

[ ] Yes

[ ] No

(if yes then jump to Question number 16 and if no then answer question number 15)
Question#19: Name the routes or Highway segments on which you want that GSRTC should
start Bus services.
1. .
2. .
3. .
4. .

.
.
.
.

Question#20: will you recommend GSRTC Bus service to others?

[ ] Yes

[ ] No

Question#21: Other suggestion............

Thank you for your valuable

response