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R. K. CONTROL.

INSTRUMENTS PVT. LTD

Document no: SP- 754

Issue 1; Rev 0

Page No : 1 of 3

Date: 01/06/09

Subject: Control of Customer property.

SYSTEM PROCEDURE

SP-754
SUBJECT: Control of Customer property.

REV. NO.

DATE

PREPARED

REVIEWED

APPROVED

Rev No. 00

01/10/02

Stores In-charge

QA/QC Engineer

GM/MR

Rev No. 01

10/04/07

Stores In-charge

QA/QC Engineer

GM/MR

Issue 1
Rev 0

01/06/09

R. K. CONTROL.
INSTRUMENTS PVT. LTD

Document no: SP- 754

Issue 1; Rev 0

Page No : 2 of 3

Date: 01/06/09

Subject: Control of Customer property.


1.0

PURPOSE
Purpose of this procedure is to define, establish and maintain documented procedures
for the control of customer property.

2.0

SCOPE
This procedure is applicable to customer property provided for incorporation into the
supplies or related activities.

3.0

DEFINITIONS AND ABBREVIATIONS


GRN
P.O.
G.M.
M.M
S.E.
QC

- Goods Receipt Note


- Purchase Order
- General Manager
- Marketing Manager
- Sales Engineer
- Quality Control

4.0

REFERENCE STANDARDS AND DOCUMENTS

4.1
4.2
4.3
4.4

ISO 9001:2008(E)
Quality Manual
Inspection and Testing
Handling, Storage, Packaging, Preservation and Delivery

5.0

RESPONSIBILITIES
S.E. shall identify the need of using customer property and shall record it in work order.
Including Customers Intellectual property and personal data.

5.1

-Element No.: 7.5.4


-QSM / 01
-SP-822
-SP-755

5.2

QC Inspector shall verify the product and compare it with the specification given in the
work order.

5.3

Stores In-charge shall inform M.M. or G.M. if the product is at variance with the
requirements.

5.4

G.M. or M.M. shall inform the customer about any nonconformance of the product.

5.5

The G.M. shall issue instructions for disposition of the non-conforming product.

6.0

PROCEDURE

6.1

Sales engineer shall identify the need of using customer supplied products into the final
product based on the enquiry / customers P.O.

6.2

On acceptance of the customers P.O., the Work Order shall clearly specify the
specification and quantity requirements of customer property.

R. K. CONTROL.
INSTRUMENTS PVT. LTD

Document no: SP- 754

Issue 1; Rev 0

Page No : 3 of 3

Date: 01/06/09

Subject: Control of Customer property.


6.3

The Stores shall receive customer property and store it separately to ensure that it does
not get mixed up with our material.

6.4

The customer property shall be inspected or verified before issuing to production as per
system procedure SP-740 to ensure that products are in compliance with the
specifications given in the work order.

6.5

Records of such verification shall be maintained on GRN and the product shall be
released for production, if in compliance with the requirements as specified in Work
Order.

6.6

If the product does not meet the specified requirements, found damaged or otherwise
unsuitable for use, the customer shall be informed. Customer's approved disposition
shall be executed.

6.7

The product shall be handled, stored and maintained as per procedure SP-755, to ensure
no damage is done when it is under RKCIPLs control.

6.8

In case the product is damaged or lost when in RKCIPLs control, clause 6.6 above
shall be followed.

6.9

Valves received for repairs and revamp from the customer shall be treated as specified
in SP-750A.

6.10

Customers intellectual; property in the form of samples, drawing, Specification,


personal data etc shall be controlled by Sales Engineers. When required by the
contract, the customers intellectual property can be returned to the customer.
Alternatively the same can be stored in the WO folder or handed over to the
development dept.

7.0
7.1
7.2

LIST OF RECORDS
Work Order
Goods Receipt Note

8.0

ATTACHMENTS
Not applicable.

9.0

REVISION HISTORY

9.1
9.2
9.3

- QRF/03-02
- QRF/15-01

Rev. No.00 (01/10/02) - Revised to meet ISO 9001-2000 and issued for perusal and
implementation
Rev No. 01 (10/04/07) - Minor Editorial changes made in the procedure.
Issue 1 Rev 0(01/06/09) - Clause 4.1,5.1 and 6.10 revised to meet the requirement of
ISO 9001:2008.