GLOBAL COMPETENCIES

CREATING THE FUTURE

Providing Solutions
Continuously focusing on innovative ways in which business practices can be improved and made
more efficient. Analysing information,finding facts, flagging issues, and identifying practical
solutions to problems utilising effective judgement. Demonstrating this means that I

Document Facts, including

Finding facts
Understanding logical
arguments
Writing fluently

Examine Information, including

Asking probing questions
Finding solutions
Processing information

Provide Insights, including

Continuously improving
things
Identifying key issues
Making intuitive
judgements

Developing Strategies
Effectively picturing the long term future of the business. Identifying the right strategies to make
the vision happen and identifying strategies that should be avoided. Spotting and anticipating
trends and taking into account competitive and external environmental factors. Demonstrating this
means that I
Develop Strategies, including
Anticipating trends
Envisaging the future
Forming strategies

Explore possibilities, including

Applying theories
Developing concepts
Identifying underlying principles

Developing Self
Proactively looking for and being open to opportunities to improve personal knowledge and
capability. Learning quickly and keeping personal skills up to date. Monitoring own performance by
regularly seeking feedback. Demonstrating this means that I
Adopt practical approaches,
including
Applying common sense
Applying practical skills
Learning by doing

Develop Expertise, including

Acquiring knowledge &
skills
Taking up learning
opportunities
Updating specialist
knowledge

=Critical competencies needed to drive TOM & growth

Invite Feedback, including

Acknowledging
criticism
Encouraging critical
thinking
Gathering feedback

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GLOBAL COMPETENCIES
WORKING TOGETHER
Leadership
Taking the lead and leading effectively. Being responsible and accountable for big decisions, making
tough decisions decisively. Recognising the importance of, and being effective at, empowering,
inspiring and motivating others, getting the best from them. Demonstrating this means that I

Direct People, including

Controlling things
Co-ordinating groups
Leading people

Make Decisions, including

Empower Individuals
Assuming responsibility
including
Deciding on action
Giving encouragement
Standing by decisions
Inspiring people
Motivating individuals

Communication
Communicating with authority and credibility, presenting information to others clearly and
effectively. Successfully influencing others through negotiation and persuasion, shaping opinions
and bringing other round to own point of view. Demonstrating this means that I
Articulate Information, including
Explaining things
Giving presentations
Projecting social confidence

Convince People including

Negotiating
Persuading others
Shaping opinions

Teamwork
Proactively identifying, building and maintaining mutually beneficial, long-term internal and external
relationships. Collaborating widely, sharing accountability and ideas to drive growth. Understanding
motivation, treating others with trust, transparency and respect, valuing different cultures.
Demonstrating this means that I

Interact with People,

including
Making contact
Networking
Projecting
enthusiasm

Work effectively in a team

including
Encouraging team
contributions
Involving others in
decisions
Working
participatively

=Critical competencies needed to drive TOM & growth

Understand People, Valuing Individuals,

including
including
Listening to
Showing
people
consideration
Showing
Tolerating others
Trusting people
empathy
Understanding
motivation

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GLOBAL COMPETENCIES
PURSUING SUCCESS
Making it Happen
Showing initiative and acting on own behalf, avoiding asking others whats next, personally
making things happen and be willing to take calculated risks. Working at a fast pace and investing
energy, being motivated by having a lot to do. Demonstrating this means that I
Produce Output, including
Maintaining
productivity
Multi-tasking
Working quickly

Take Action, including

Investing energy
Making things happen
Using initiative

Driving Performance
Setting and being accountable for challenging goals for self and others. Being highly motivated and
showing drive, passion and commitment in the pursuit of growth. Demonstrating repeated effort
and resilience when overcoming obstacles and achieving outstanding results despite setbacks and
changing circumstances. Demonstrating this means that I
Manage Tasks, including
Planning activities
Setting priorities
Working methodically

Pursue Goals including

Achieving outstanding results
Acting with determination
Persisting through difficulties

Business Acumen
Demonstrating excellent commercial awareness, identifying new and innovative business
opportunities that will deliver growth. Focusing on maximising return and outperforming
competitors. Effectively understanding customer needs and providing excellent customer service.
Demonstrating this means that I
Generate Ideas, including
Adopting radical solutions
Inventing approaches
Producing ideas

Seize opportunities including

Generating sales
Identifying business opportunities
Outperforming competitors

Managing Tasks
Working in a structured and methodical manner, planning, prioritising and organising effectively.
Consistently meeting deadlines for delivery, upholding company standards, acting with integrity and
producing high quality work. Demonstrating this means that I
Check Things,
Manage Tasks including
including
Planning activities
Ensuring
Setting priorities
accuracy
Working
Finding errors
methodically
Producing high
quality work
=Critical competencies needed to drive TOM & growth

Meet Timescales,
including
Finishing tasks
Keeping to
schedule
Meeting
deadlines

Uphold Standards,
including
Acting with
integrity
Behaving ethically
Maintaining
confidentiality
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GLOBAL COMPETENCIES
BEING ADAPTABLE
Displaying Confidence
Is self-confident and positive about self and own capabilities. Remaining calm and composed during
important and stressful events, responding in a measured and objective manner, rather than letting
emotion take control. Managing conflict effectively. Demonstrating this means that I
Convey Self-Confidence,
including
Determining own
future
Projecting inner
confidence
Valuing own
contributions

Resolve Conflict, including

Calming upset people
Handling angry
individuals
Resolving arguments

Show Composure, including

Dealing with pressure
Staying calm
Tolerating stress

Adjusting to Change
Showing flexibility by coping well with change and adapting approaches effectively. Dealing well
with uncertainty and ambiguity through readily embracing new changes in the business.
Responding positively, cheerfully and optimistically to new challenges and the future.
Demonstrating this means that I
Embrace Change including
Adapting to new
challenges
Coping with change
Tolerating uncertainty

Think Positively, including

Being optimistic,
Projecting cheerfulness
Recovering from setbacks

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