Disclosure to Promote the Right To Information

Whereas the Parliament of India has set out to provide a practical regime of right to
information for citizens to secure access to information under the control of public authorities,
in order to promote transparency and accountability in the working of every public authority,
and whereas the attached publication of the Bureau of Indian Standards is of particular interest
to the public, particularly disadvantaged communities and those engaged in the pursuit of
education and knowledge, the attached public safety standard is made available to promote the
timely dissemination of this information in an accurate manner to the public.
1 +, 1 +

01 ' 5

The Right to Information, The Right to Live

Step Out From the Old to the New

Mazdoor Kisan Shakti Sangathan

Jawaharlal Nehru

IS/ISO/IEC Guide 14 (2003): Purchase information of goods

and services intended for consumers [MSD 10: Social
Responsibility]

! $ ' +-
Satyanarayan Gangaram Pitroda

Invent a New India Using Knowledge

! > 0 B

BharthariNtiatakam

Knowledge is such a treasure which cannot be stolen

ISIISOIIEC Guide 14 : 2003

...

... .

~ Ji I rFi I jIT ~

AT:

jfmr.< l:fTNT

Indian Standard

PURCHASE INFORMATION ON GOODS AND

SERVICES INTENDED FOR CONSUMERS

ICS

1 1

'll

BUREAU OF INDIAN STANDARDS

MANAK

RHA\lA~~

(j

BAHADUH SHAH Z/,FAH

~~EW

June 2009

~/AHC

DELHI 11

Price Group 7

NATiOi'JAL FOREWmiD

Hi's IndkHl Standard wruch IS Identical with ISOIEC GUide 14 2003 'Purchase
'JUOGS and
serVlcesntendeo for consumers' Issued by tne lnternatronal Oroaruzauon fer St.:lf1<JarJiZ2V''l IISO) and
International Etectrotechn .ca' Cornrrussion (lEC) JOintlY was acopteo by the Bur('au of ifl(Jklr1 Standards on
the recommendation of the National Mirror Cornrmttee of COPOLCO and approval of the Director General,
Bureau of Indian Standards under Rule 8(3)C of BIS Ruies. 1987,
The text of ISOIEC Standard has been approved as suitable for publication as an Indian Standard Without
oev.auons Certain conventions are, however, not Identical to those used In Indian Standards, Attention IS
particu larly drawn to the tollowrnq :
a.

Wtlerever the words 'International Standard' appear referring to this standard, they should be read as
Indian Standard'.

Dj

Comma (,) has been used as a decimal marker In the International Standard while In Indian Standards.
the current practice IS to use a pornt (.l as the decimal marker,

isasoaec Guide 14: 2003

Indian Standard

PURCHASE INFORMATION ON GOODS AND

SERVICES INTENDED FOR CONSUMERS

Scope

This Guide is applicable to the provision of information concerning products and services before purchase It
outlines general princ iples and recommendations for contents , methods. formats and design su ch that the
information will enable consumers to compare and choose prod ucts or serv ices . Furthermore. the Gu roe
recommends general rules for the creation and implementatio n of purchase information sys tem s and
purchase information bodies .
It is addressed to the following :
committees preparing standards for consumer products or services.
pro duct des igners . manufacturers . technical write rs or others eng aged In the work of dra ftH1g such
inform ation, and . in particular. those who are members of purchase mtorrnanon bod ies .
other bodies such as enforcement agen cies or consumer ombudsmen
This Guide does not deal with conformity assessment or Instructions for use
gu idance on information that is provided verbally or electro nic ally

It does not giv e (l l!ta,!ec

Terms and definitions

For the purposes of this document. the following terms and definitions apply

2.1
product
manufactured article intended for a customer

2.2
service
result of activities between a supplier and a client, and the internal activmes earned out by the supplier to rnee:
the requirements of the client

2.3
purchase information
inform ation which will allow informed choice before the purchase of a product or a service

2.4
marking
symbols . pictograms. warnings. logos or inscnptions on the product to Identity its type. which may al so inc!ude
short textual messages

2.5
~

purchase information system

system designed to inform consumers about products or services

III

iD
po.

VI

-'i
1

ISIISOIIEC Guide 14 : 2003

2.6
purchase Information scheme
rules Of other formal arrangement it: a purchase information system

2.7
purchase Information body
duly constituted organization responsible for the surveillance and management of a purchase information
system according to the rules of that system

2.8
Instructions for UN
information provided by the producer of a product or service to the user, containing all the necessary
provisions to convey the actions to be performed for the safe and efficient use of the product or service

2.9
label
item, attached to a product, which displays information related to one or more characteristic(s) of the product

2.10
information material
material produced 111 order to convey information to prospective purchasers of a product or service

2.11

harm
physical inju' y or damage to the health of people or damage to property or the environment
[ISOIIEe Guide 511999)

2.12
hazard
potential source of harm
NOTE
The term hazard can be qualified in order to define its origin or the nature of the expected harm (e .9. electric
shock hazard . crushing hazard. culling hazard. toxic hazard , fire hazard, drowning hazard).

[ISOIIEC GUide 51 1999)

2.13
risk
combmanon of the probability of occurrence of harm and the severity of that harm

[ISOIIEC Guide 51:1999)

2.1"
residual risk
risk remaining after protective measures have been taken

2.15
protective measure
means used 10 reduce nsk
EXAMPLE
Risk reduction by inherent safety. protective devices, personal instructions (such as information for use
and InslallatlQn) and tratmng

2.16
supplier
person or Ofganlzatlon supplying a product or providing a service

IMSOIIEC Guide 14 : 2003

3
3.1

Principles for conveying Infonnatlon

General

This Guide provides only a brief description of the three most commonly used methods of conveying
information to consumers at the time of purchase: by written or printed means, electronic means and verbal
means. However a number of common principles apply to all methods of communicating information,as
follows:
information should be simple, accurate, up to date and understandable;
the purchaser should , at all times, be given information in a language that he/she understands;
product-/service-specific terminology should be explained;
use of term inology and language should be unambiguous;
pictures, diagrams. symbols, scales and tables can be effective means for conveying consumer
information, but their message should be unambiguous (see 5.3);
consumer information should be clearly distingu ishable from that intended to promote the product.
Depending on the product characteristics. consumer information may be on the product itself. on packaging. in
accompanying material, or in any combination of these forms.
For consumers who require more information about a particular product or service before making a decision to
purchase or enter into a contract, the means to obta in it should be made dear.

3.2

Written and printed Information

The use of typographies and colours can be an effective means of distinguishing consumer information from
promotional material. Lettering should be in a size that can be easily read at the time of purchase and as
specified in the appropriate national or International Standard.
Existing purchase information schemes often combine two methods of conveying information: first, attaching
to the product a condensed statement which deals with a number of fundamental pomts : and secondly.
accompanying the product with more wide-ranging information in catalogues. Ieaftets or other mtorrnanon
material. Complete consumer information depends on the ability of consumers to receive and use bot h typ e!'>
of information. Each part should therefore be meaningful in its own right and should also be capable 0 1
correlation with the other .
The location, nature and content of the available consumer information should be clearly referred to on the
first page of any document accompanying the product or service If relevant, a PIcture of the product should be
avai lable .
Specific information on complaints and redress should be incorporated into any purchase contract There
shou ld also be information on what regulation, if any. provides the gUloance for complaints and redress .

3.3

Electronic information

When using electronic information for purchase, information should be on the first page .
Particular attention should be gillen to the provision of on-line mforrnatron on products an~ services . Thrs
method of conve ying information offe rs purchasers easy access to extensi ve amounts of data it may mclude
interactive purchaser information. as well as combinations of purchaser mformanon and methods of eleciroruc
payment. An efficient and advanced use of the medium is purchase information provided in the form of
checklists used as gUidance documents hy clients and consultants.

3."

Verbal Information

Vertlal Inform atlOt'l IS . In prinCiple. a medium used to support the relatronstup between those who sell and
tt\ose whO purchase procucts and services It provides the means for consumers to obtain an Increased

understanding of what IS available to be purchased If mtorrnauon IS to be provided verbally, It should be given

,n a language understandable to the purchaser. and in a manner that respects the consumer's pnvacy
Checklists of the type of InformatlOfl 10 be provided during verbal exchanges of inform ation can prove of value
to both parties

..
4.1

Principles for provision of purchase information

General

Obte<::tJ~ Informaoon should be readily available before a decision is taken to make a purchase or to enter a
contract It should be understandable to the cons umer. It should enable the consumer to assess the complete
product or servICe ,n retauon to his/her IndiVIdual needs .

Inform atIOn concerning the manufacturer/supplier of the product or service is essential for purchasers who
may later WIsh to trace Its onglns In order to seek further information. assistance or redress .
The degree 01 Interest snown by potential purchasers will vary. and It may on occasion be useful for purchase
,nformallon systems to encourage the provision of information on twO'levels .
The r"st level of mformallon IS Intended for those seeking a minimum amount of data on the key
cnar acten snc s of the procuc: or service It has the minimum contents set out below The second level is for
trio se W15"109 to know mor e details con cerning. for example . technical matters such as minimum contents
(covered by lirstlevel ). spe cmc funcnon , or hmltabons of the service or product

".2

Minimum contents

Nor m ally th e m mirn urn con tents 01 purchase ,nformation should characterize the essential features of the
pr oduct or servICe II should be prOVided In the offlCaal Ianguage(s) of the country In which the product or
sef\l1ce

IS

off" red for y!e

It stlould Include the followlOg . where relevant:

IdenbficatlQn of lt1e ptoduct

Of

sel'VlCe.

country or countn:es where the product was manufactured or assembled ;

name and fu' address of lt1e manufacturer Of' suppher;

cood,hons and any ltm.tatJons for use .
essentaal perfotmance cnaracteosncs.
Pf'oduct char actens ncs such as con tents. performance. raw materials

Of

size;

maintenance and cleaning inform ation .

I1'lformatJon abc\J1 spare
......

Of'

replacement parts and how to obtain them;

mformation about addltJonal parts tMt are ava ilable for certain environments. e .g. guard devices;
!\.afety con cerns . n<;lud,rHJ known nsks and hazards;

IsnSOIIEC Gukte ,. : 2003

warranties and guarantees;

complaints-handling procedurets) :

residual nsk :
need for special (professional) instalabon;
total pnce of the product. induding any addrbonal costs such as penodlC feM . servtee costs . subliocnphons .
connection costs. tax ;
consumption of resources. e .g. energy requtred for use.
environmental issues (see lEe Guide 109 and ISO GUIde &4)

".3

Presentation

Purchase information should be

comprehensive,
relevant to the particular product or serW:e,
accurate. up to date and verifiable ., .cc:ordence wtth

obfedrvtt dew and

normatIvt'requtrements,

dearly separate from adveftisjng 8I'\d promotional mateNll. 8nd

of minimum content wtllch is comprehenSIVe. and categoriZed ."to lMlat il morelle Important,
Appropriate supplementary guidance literature shoukl be referenced

Purchase information should not be

confusing or deceptive. or
misleathng.

.....

Contracts

In the case of formal contracts. aR conditions induding IhoM for entenng or c:anceIIng contract ~Id ~
stated. and reference made to retevant nabonal consumer protection legislation or reguIabons
This is particularty important if a
and/or financial loss

".5

'"

l?

ClC)MUtMf'

seetts redresS or If

COl .tract

cenceIations entail addlbonl!ll costs

Objectivity of data

For the purpose of comparison, the provision of information Ihoutd. where It exists . be based on standardiZed
terms, objective data. normative documents. or on other oommonty acc:epted agreements or praetJces T~
alternativety used agreements or practices should be acc:euI:JIe to .. interested pertJc!s and should alow a
reproducible checJ( of the performance charactenstics . Data on perlorm8nOl c:har8derisbcs should thus be
&lowed comparison .

<II

U.. of m.r.nc.. to standards or IeglaI8tion

Ii;

".1

...I

It is recommended that ~ ~ irlforrNtion d a Iec:hnicaI neture relating to the c:harederisbcs of a product

is made known to the public. the definition of theM ~ and the me4hod of ~ the information

....
""

I5nSOllEC Guide 14 : 2003

should be based as far as possible on International Standards (ISO or lEG). If s~ch st~ndards are not
available. national standards should be used . The only exception may be where official national or regional
legislation or regulations apply.
Conformity to the relevant standard(s) should be presented in a way that allows the consumer to . identify
which characteristics of the product or service conform to the standard(s). The process of selecttng and
grouping together consumer-relevant characteristics and the underlying criteria can best be undertaken by a
standards committee or another legal or private body representing all interested parties, such as a purchase
information body (see Annex B).

5
5.1

Formats and design principles

General

Any measure taken to increase the recognition by the consumer of purchase information is helpful.
Consumers' identification with. and confidence in, purchase information increases as a result of familiarity with
common formats and design principles.
tSOIlEC Guide 37 provides additional guidance regarding principles and recommendations on the design and
formulation of information for consumers.

5.2

Fundamental principles

For the purpose of easy perception, recognition and comparison. the provision of purchase information should
remove or minimize consumer confusion . With respect to the essential characteristics of a product or service,
the information should conform to the following recommendations.
It should be provided by a variety of means. at different times. or at different levels of complexity or detail.
It should be given in plain and commonly understood wording. If there are requirements or other
regulations dealing with the provision of information in detail, they should be met. Data should be given in
internationally standardized (51) units and on a common basis (preferably International Standards) and
referenced. Individual data should be shown in relation to the ruling market data. for example by giving an
individual performance figure in relation to a range of other products or services.

It should present complex technical. or service-related. information by means of a classification or rating

system . or some other means of combining a number of single performance data in a simple manner.
It shoutd present a singJe product which forms part of a distinct product group or product family" as part
of that product group or service of which It is a member.

5.3 U.. of dlagnrns, symbols and pictograms, seal.. and tabI..

Pictorial fonns can be an impottant means of presenting information. They include
graphical presentations. such as overviews created by putting data into tables. which are a helpful means
of making a product or service more transparent, and
-

diagrams. tables or graphs which relate the actual value of an individual performance characteristic to the
market-retevant range of pefformanc;es.

A singte product or seMce which forms part of a closely related homogeneous group of products or services
shoukI be presented in the context of the group in order to make options and alternatives evident.
Where symbots and pictograms are used. they should have been objectivefy tested and independently shown
to be Ullderst81ldabte by prospedive purchasers. Graphical symbols shoutd conform to recogniZed standards.

ISIIsonEC Guide 14: 2003

for example ISO 7000, ISO 7001 or IEC 60417 . In addition, symbols. pictoqrams and markings should be
expla ined in the instructions for the use of the product. Pictograms alone should not be used to convp y safety
warn ings . Further detailed guidance is given in ISO/IEC Guide 37

5.4

Language, terminology and understandability

The formulation of purchase information should be based on easily understood and simple use of the
language(s} of the country or countries where sale is intended The use of technical terminology should be
restricted to an absolute minimum .
Cons ideration should be given to the use of "focus testing" on a representative sample of prospectJve users to
assure the understandability of user instructions .

5.5

Recognizability and uniformity

Attention should be given to the most appropriate location for the information .
To emphasize warning notices and any other information conceming safety. the use of larger or different
typeface or other means of increasing conspicuousness is recommended Attention IS drawn 10
ISO/IEC Guide 37 .
The typeface and size should be as clear and as large as practicable in order 10 ensure the greatest possible
legib ility for all potential purchasers, including those with disabilities or special needs
When colour is used to convey mtormauon on safely , Its choice should be In accordance with ISO 3864 1
Uniformity in the appearance, formal and sequencing of information content, In particular Wllh regard
purchase information, is needed to ass ist consumer recogmtlon and comprehension
All information intended to be reta ined by the purchaser for future use should be
deteriorate in normal use .

In

a form that

Will

10

not

To the extent possible . the material should be photocopy-compatible to ensure that colours copy In black and
white without loss of essential information

ISIISOIIEC Guide 14: 2003

AnnexA
(informative)
From provision of information in general to a coherent system of
purchase information

The approach envisaged by this Guide suggests rules for the provision of information in general. The concept

of purchase information can be developed further to establish a coherent and consistent system of rules for
information on products and services. The value of an information system incorporating entire product or
service types is indeed much greater than a correct but isolated single piece of information.
The creation of such a system (see Annexes B and C) may be based on standards. legal rules , rules set by
private associations. etc. Coherence and consistency are key features to be considered. Three levels of action
have proven to be helpful , as follows -,
a)

Levell: General principles applicable for an schemes and initiatives. Such horizontal guidelines are to a
large ex1ent described in this Guide . They may be extended accorcling to future needs.

b)

l."efll: More specific principles relating to a certain product group (e.g. fumiture) or service type (e.g.
insurance services) may be developed by taking into account the general rules in Level I:

c)

1)

definition of sufficiently homogeneous groups and subgroups for which a sector-specific approach
can be established (see classification in Figure A.1);

2)

selection of essential characteristics of a seMce for primary information; definition of rating systems
if there are complex matters;

3)

identification of the need for

infomultion;

4)

specification of standard terms and definitions; methods of determination and measurement;

5)

agreement on

6)

further specifications according to need.

more in-depth information, which may be met in the form of secondary

a uniform. adequate means of presenting primary information;

Level HI: Information schemes on individual products (e.g. beds and mattresses) or services (e.g. private
liability insurance) based on the common rules provided in Level II:
1)

selection of essential performance characteristics for an individual product or service; determination

of primary and secondary information;

2)

definition of perform~ characteristics; specification of means of measurement;

3)

specification of ways and formats for presentation of values, data , pictograms. etc.;

4)

reference to secondary information if necessary;

5)

further specifications according

to need.

rsasonsc Guide 14 : 2003

,------------------------ - - - ---...., l.vel

General and basic principles
for provision of infonnation on
products and services

1
----TYPE
- - - __
-- -.

.- . _ ,

i Serv ice/
l.e~~l;J~.t~.e~ :
Related
information

,__ rr ~E;~...
i Serv ice/

r-

~~~ u ct ~ :
Related
information

TYPE._ _3..

--

- -

-~--- -

Service!
! product type :
.. .- Related ....-

TYPE X

II

inform ation

III

Figure A.1

~ECG~14:~

Annex B

(informative)
Purchase information bodies

A purchase information body is a duly constituted organization responsible for the surveillance and
management of a purchase information system according to the rules of that system .
The recommendations in Clause 4 for achieving consumer-friendly purchase information apply equally to the
context of purchase information systems. Additionally . where bodies are established, the following
recommendations are given .
The purchase information body should

be self-regulating and have admission and participation criteria.

set down the rights and obligations of participants , and the sanctions that will be imposed for incorrect
use of the purchase information system.
establish a complaints procedure .
seek to promote tne availability of purchase and user information,
produce and disseminate a written code of conduct for the operation of the purchase information system .
make explicit to which part or aspects of the sector or profession the purchase information system applies.
Idenllfy and clearly define those products or services to which the purchase information system applies.
identify those markets to ..vhlCh the purchase information system applies.
make the products or services to which the purchase information system applies easily identifiable by the
prospective purchaser .
.-

ensure that the Information provided is capable of quantification or measurement,

lay down a measuring system for every product or service aspect that is included in the purchase
information system .
decide which product or service characteristics weigh most heavily in the purchase decision before
determining what mtormanon is supplied .
determ ine the rnethoc by which the information is communicated.
select the types of information that are to be used .
devise a means for revieWing and evaluating the performance of the purchase information system. and
devise and execute a plan for communicating to customers the nature of the purchase information system .

10

IsnSOllEC Guide 14 : 2003

Annex C
(informative)
Purchase information systems

C.1 Introduction
A pur chase information system exists where several manufacturers of a product or suppliers of a service ha ve
the same system for supplying information to purchasers of their product or service .
Purchase inform ation systems are typ ically designed to overcome the limitations of the purchase mformatlon
produced by an individual company or serv ice provider They have the potential to Increase drarnaucauy the
overall quantity and quality of the available purchase inform allon and to overcome the limitations and
problems associated with information produced from multiple sources with few if any features In commo n
Improved purchase information has the capac ity to Increase market transparency and to enh ance ttw
prospective purchasers' capacit y to compare what is being offered by the suppliers of product s and ser VI(PS
The value of a purchase information system increases with Its proliferation . provided all part icipants adtwfe to
the rules of the system . The value of pur chase Inform ation system s per se to consumers Will Incrt' asl' If'
proportion to the am ount such systems have In common The Ideal situation IS one m wtuch all con:-.unll'r
inform ation IS based on a Single. common international pur chase information system In the m c an trrne It\('
development of national or regional systems should be regarded as an important evolutionary step tow .i rds
that goal.
The current range of existing pur chase inform ation systems IS disp arate and Includes the tollowmu
isolated . individual product- or service-related systems without any regu lar or continuous baSIS.
systems developed by. or for. national cornparues or assocranons wh ich regulat e the conum ntv. urutorrrutv
and comparability of information lor a certain product or service group.
systems belonging to national pur chase inform ation bodies whi ch are based on volunt ary 01 le g ;11
agreements;
systems operated by a Single mul tinatio nal company which operates over seve ral countnes tur a c. ert.un
product or product group:
systems operated by a group of com panies for a rang e 01products.
systems based on regional legl slahon or standard s concernmg certain product s or services

C.2 General rules for purchase information systems

The recommendati ons in Clause 4 for achie ving consum er -fnendly purcha se rnlor rnatron apply equall y to thp
context of purchase information s yste m s.
The objective 01 thes e rule s is to esta blish a purcha se inlor ma hon system whi ch
enables the consumer to make a rea sone d
IS

f. h (w {~ a l th l' 11l1'lt." lit P lJl d l ; I ~, P .

clear, un complicated and de siq ned to muurmz e the chances 01consum er confusion. and

11

isnsonec Guide 14: 2003

can describe how the product is to be used . recycled and disposed of. and. if applicable. provide
warnings of risks
The purchase information system should
be developed by either a single enterprise. group of enterprises or professional group,
be published and made accessible to all interested parties,
Indi cate the respons ibilities of the purchase information body. including its rights,
be easily understood,
make use of only those characteristics of the product or service that can be verified by reference to an
international. regional or national standard or other recognized independent verification system ; the
results of verification should be easily accessible. and
take into consideration. depend ing upon the laws and regulations in force. the conditions in which users'
claims ma y be deemed adm issible , together with the procedure for settling both claims and complaints .

C.3 Specific rules for systems for individual types of products or service
11 1', recom mended that such rules include the follow ing .

They should define the conditions for issuing and using the consumer information. including the
procedure for verifying that the Information provided corresponds to the true data concerning the product
or servi ce . and the relevant system of sanctions . such as warnings. suspension or other penalties .
-, The y should list those characteris tics of the product or service that are considered to be of special
importance to the consumer The characteristics should be stated in such a way that the consumer can
understand them
They should speedy the relevant methods of test or measurement for such essential characteristics by
reference 10 the standa rds. when they exist. If they do not exist. the methods used should correspond to
generally accepted practice The tests specified should be reproducible and should make it possible to
chec k the esseoual char actenstics over a penod These methods should be acceptable to all Interested
parties
They should establish, In accordance wilh Ihe cond itions laid down in Clause 4, a terminology and. if
necessary, a defined system of graphical symbols . in conformity with standards where they exist.
associatinq the word s and symbols used with the results of tests or measurements carried out.
They should define the format of the mforrnation. including its layout and content. The characteristics
listed in 5 1 and 5 2 should be taken into account. as well as the term inology and system of graphical
symbols referred to rn 5 3 and 54 , In addition to these items. there may be instructions for use and care
of the products and . if apphcable . an indication of any hazard Ihey may present.
Arrangements Should be in place to provide additional information for those consumers who request it before
they make a decision to purchase ,

12

IsnSOllEC Guide 14 : 2003

Bibliography

[1)

ISO 3864-1, Graphical symbols - Safety colours and safety signs safety signs in workplaces and public areas

Part 1 DeSIgn pnnciples for

[2)

ISO 3864-2, Graphical symbols product safety labels

Part 2: DeSIgn pnnCtples for

[3]

ISO 7000, Graphical symbols for use on equipment -

[4]

ISO 7001, Public information symbols

[5]

ISO 14020, Environmental labels and declarations -

[6)

ISO Guide 64 , Guide for the inclusion of environmental aspects in product standards

[7]

ISO/IEC Guide 37, Instructions for use of products of consumer interest

[8)

ISO/IEC Guide 50, Safety aspects -

Guidelines for child safety

[9)

ISO/IEC Guide 51, Safety aspects -

Guidelines for their inclusion in standards

[10]

ISO/IEC Guide 71, Guidelines for standards developers to address the needs of older persons and
persons with disabilities

[11]

IEC 60417 Graphical symbols for use on equipment')

[12]

IEC Guide 109, Environmental aspects -Inclusion in electrotechnical product standards

1)

Safety colours and safety signs -

Index and synopsis

General principles

Website available: <http://domino .iecch/iee60417fteC60417 nsf!>

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harmonious developm ent of the act ivities of standard izat ion , marking and quali ty ceruhcauo n of
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Users of Indian Standards should ascertain that they are in possess ion of the latest amendments or
edition by referr ing to the latest issue of 'BIS Catalogue' and 'Standards : Monthly Additions' .
This Indian Standard has been developed from Doc No. : SPCAD 01 (001) .

Amendments Issued Since Publication

Amend No,

Text Affected

Date of Issue

BUREAU OF INDIAN STANDARDS

Headquarters :
Manak Bnavan . 9 Bahadur Shah Zatar Marg . New Delhi 110002
Telephones: 2323 0 131 , 2323 3375 , 2323 9402
Website : www.bis.org. in

Regional Offices :

Telephones

Central

Manak Bhavan, 9 Bahadur Shah Zalar Marg

NEW DELHI 110002

12323 7617
: 23233841

Eastern

1/ 14 CIT Scheme VII M. VIP Road . Kanku rgach i

KOLKATA 700054

! 2::;378499.

2337 8561

i 2337 8626, 2337 9120

Northern

SCO 335-336, Sector 34A . CHANDIGARH 160022

Southern

C.I.T. Campus. IV Cross Road. CHENNAI 600113

r 2254 1216, 2254 1442

\ 22542519,22542315

Western

Manakalaya , E9 MIDC . Marol. Andhen (East)

MUMBAI 400093

r 2832 9295, 2832 7858

\ 28327891 ,2832 7892

2603843

i, 260 9285

C;

Branches

AHMEDABAD. BANGALORE. BHOPAL BHUBANESHWAR. COIMBATORE. FARIDABAD.

GHAZIABAD GUWAHATL HYDERABAD. JAIPUR. KANPUR. LUCKNOW. NAGPUR.
PARWANOO . PATNA. PUNE. RAJKOT.THIRUVANANTHAPURAM. VISAKHAPATNAM .

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