Professional Documents
Culture Documents
Topic
Page No.
Certificate
Acknowledgement
Chapter 1
Introduction
4 18
Chapter 2
Review Of Literature
19 36
Chapter 3
Research Methodology
37 - 41
Chapter 4
Data Analysis And Data Interpretatiom
42 54
Chater 5
Summary And Conclusion
55 58
Rerences / Bibliography
59 61
Appendix
62 - 65
This is to Certify That Lovish Guptaworked under my Guidance for the Project
onMarketing System Of Oriflame In India Direct Marketing And Multi-Level
Marketing
Was in Constant Touch with me During the Whole Period and I Approve the matter here to
be Original in Nature and thus, Approved and sent for Evaluation.
I Wish Him All the Best in all his Endevours.
MRS.PARUL RAJ
Associate Professor
Jagan Institute of Management Studies
ACKNOWLEDGEMENT
My sincere thanks go to Mrs. PARUL RAJ my supervisor for this project work, for her
valuable guidance at every stage of preparation and submission of this project report and
collecting the required data for preparation of this project report.
I also convey my thanks to other employees of the organization who have helped me in
carrying out the survey report and getting the required information for preparation of this
project report.
LOVISH GUPTA
INTRODUCTION
While our vision is to be the #1 Beauty Company Selling Direct, our mission has always been to
fulfil dreams, for people all over the world.
Founded in 1967 by two brothers and their friend, Oriflame is now an international beauty
company selling direct in more than 60 countries worldwide. Our wide portfolio of Swedish,
natural, innovative beauty products are marketed through a sales force of approximately 3.6
million independent consultants, who together create annual sales exceeding some 1.5 billion.
Who We Are
Oriflame offers the leading business opportunity for people, all over the world, who want to start
making money from day one and work towards fulfilling their personal dreams and ambitions
through our unique business concept - Make Money Today and Fulfil Your Dreams Tomorrow.
Respect for people and nature are our fundamental operating principles, which is reflected in
many of our social and environmental policies. Oriflame is proud to support numerous charities
worldwide and is a Co-founder of the World Childhood Foundation.
OUR MARKET
OBJECTIVES OF STUDY
To critically evaluate the marketing system of Oriflame in India Direct Marketing and Multilevel Marketing.
To review the literature relating to Direct Marketing and Multi level marketing.
To inquire about what revolutionary changes taking place in Oriflame after innovation in
marketing system.
To critically evaluate the impact of direct marketing (selling) on the performance of Oriflame.
1.2SCOPE OF STUDY
This project was chosen to know about the customer satisfaction towards Oriflame in
Thoothukudi district. To know the mind set of people towardscosmetics. How oriflame has
impact onthe minds of the customers.
We have a wide range of high quality beauty products and add 300 new products annually.
Skin Care
Whatever your age or skin type Oriflame has a range of innovative skin care products based on
thewisdom of nature and the best of science. Developed and tested by our Skin Care Research
Centre inIreland, Oriflame Skin Care offers proven, effective solutions to your everyday skin
care needs.
Colour Cosmetics
The world of colour cosmetics is not only about colours. Oriflames approach is to enhance
everywomans natural beauty. Our portfolio offers a wide and sophisticated range of products
with enhancedformulations and trendy packaging. We have products t0 suit every woman, every
mood
and
every
style.
Fragrances
Oriflame offers a qualitative and wide fragrance portfolio ranging from exclusive to the
moremoderately priced. All fragrances are developed in France, the heart of perfumery, to ensure
superiorquality,
innovation
and
10
performance.
Personal Care includes body care, oral hygiene, foot care, hand care, sun care and even baby
care. Ourextensive and high performance hair and body care products offer you a variety of
ranges to meet yourdaily needs. They are based on or inspired by natural ingredients to make you
feel
clean,
refreshed,healthy
and
relaxed.
Accessories
From hair brushes to handbags, sunglasses to sandals, toothbrushes to teddy bears, make up bags
tomanicure sets, sarongs to scarves, candles to combs, not to mention belts, pedicure sets,
towels,bracelets, necklaces, earrings, toilet bags and seasonal gifts, Oriflame has them all and
11
much,
much,more!
Wellness
Beauty is not just skin deep, it comes from within.Wellness by Oriflame has been carefully
designed in partnership with Swedish scientists and nutritionalexperts to bring innovative, safe
and high quality wellness products that will protect your skins naturalbeauty and help you
achieve
top
performance.
12
13
1.4.6 Market Share and the Position of the Company in the Industry
14
Largest shareholders
Number of
Shares
Share capital
and voting
rights
Af Jochnick BV
6,327,001
11.7%
5,287,707
9.7%
5,182,735
9.5%
4,380,757
8.1%
2,256,331
4.2%
1,813,746
3.3%
Investment AB resund
1,823,775
3.4%
ODIN Forvaltning AS
1,127,581
2.1%
1,089,744
2.0%
TT International
952,772
1.8%
100,000
0.2%
Others
23,954,825
44.1%
54,296,974
100.0%
TABLE 1.1
The shareholdings are based on the latest available information which includes shareholder study,
number of shares tendered in the share-for-share exchange offer and disclosure notices. Shareholding
may include holdings of related entities and immediate family members as per the IFRS definition of
related parties
15
Product offer
Oriflames product offering builds on more than 40 years of skin care and cosmetics expertise
combining the wisdom of nature with the best of science. The Company provides a wide
assortment of distinct products at affordable prices, following its main product offer principles:
Skin Care
Oriflame has a wide range of innovative skin care products, developed and tested by the R&D
facilities in Sweden and Ireland. Oriflame Skin Care offers proven, effective solutions to
everyday skin care needs, with facial moisturisers, anti aging and hand & body products.
Colour Cosmetics
Oriflames colour portfolio offers a wide and sophisticated range of products with formulations
and trendy packaging that enhances every womans natural beauty lipsticks, foundations,
mascaras, eye shadows, nail care and other make-up products.
Fragrance
Oriflame offers a qualitative fragrance portfolio ranging from exclusive to more moderately
priced products, for men, women and the home. Inspiration and trends come from France and all
fragrances are developed in Sweden in collaboration with the most prestigious French perfumers
to ensure superior quality, innovation and performance.
16
Market
17
Oriflame is present in more than 60 countries and one of the market leaders in more than half.
Beauty products and direct sales are a compelling combination. The cosmetics industry is
recognised as one of the fastest-growing consumer products sectors and it is the most important
sector for the direct sales industry, representing about one-third of total global direct sales. Direct
sales as a channel is estimated to have more than a fifth of the total cosmetics and toiletry market
in
Eastern
Europe.
This is higher than the global average of approximately 11 percent. Being a cosmetics company
selling direct means that Oriflame competes with major cosmetics manufacturers as well as other
companies selling direct both for end-consumers and for sales consultants. Some of the largest
competitors are the global manufacturers Procter&Gamble, LOral, Beiersdorf and Unilever, as
well as direct sellers such as Avon and Mary Kay.
Oriflame Cosmetics
Public
Figure 1.1
Traded as
Industry
Founded
1967
Founders
Headquarters
Switzerland, Sweden
Key people
Products
18 skincare, perfume,gifts
Cosmetics,
Website
www.oriflame.com
REVIEW OF LITERATURE
19
2.1
It all started with a small group/community of people coming up with the idea of circulation
of certain commodity on demand.
A sort of verbal sales promotion entirely on basis of faith and personal contacts.
20
E.g. Readers digest launched through direct selling where the magazines were available
to customers by post on demand basis. It is only through this method of circulation that an
extensive network was established in the entire world for the Readers Digest. Today it
enjoys one of the largest circulations in the world.
Starting adds in magazines. Still it is restricted to magazines ads, only never seen in any shop.
Today it is also one of the most popular Gym. Items and exercising machine.
India only adopted this and one every popular coy came up with attractive results- Eureka
Forbes.
Today, many companies have adopted the multilevel marketing model. These are Amway,
AVON, MODICARE, OFIFLAME, LBH, EUREKA FORBES.
After all, these companies have realized that, what could be more effective than a face to face
dialogue between a salesperson and a customer. In an environment where the latter is utterly
receptive her home whereby, the salesperson has a complete control and attention of the
customer, which is very important to communicate (to him) the attributes of his product.
Direct selling is a very important technique in this complex and com0eptitive market place. It
encourages the salesman to go out and clinch a deal. But at the same time direct selling could
result in the lifelong loss of a potential buyer, if it does not maximize customer value. The whole
sale has to be carefully planned and thought over even before making the first call at a
prospective customer, which is of course, not very easy always. Because, it only takes a minute
to clinch a sale but choosing the right minute to contact the customer involves a days work for
a direct marketer. This is all the more necessary because the direct marketer is much like an
21
uninvited guest and, therefore, must ensure that he does not impost on the customers time.
Thus, direct sellers can offer additional value by placing a premium on the customers time.
Times are changing and it is the performance, which is being valued today and not just the
product. So for companies like Eureka Forbes which has to introduce and sell a concept not just
the product direct selling was the best alternative. For many cosmetic manufactures also. The
direct contact between the distributor ensures that the latter actually gets to experience how
smoothly
a lipstick can be applied, or how oil free a moisturizing lotion id Direct Selling,
therefore, is not about crude sales calls but a carefully crafted performance when the products
value to the customer is clearly demonstrated. Today the need is to sell performance, not just
products.
Even in the case of industrial products, the performance over product equation holds equality
true in case of INDAL, which sells its aluminum sheets directly. When its salesmen were trying,
to introduce aluminum applications, they faced resistance from automobile body builders. They
said, aluminum applications was unfit to the used as a roofing material sine it would get
corroded by bird dropping and would, therefore, lead to holes in the roof.
A desperate INDAL, salesman began carrying samples of aluminum sheets with days old bird
droppings with him to prove to builders that INDALS sheets would not get corroded. The bus
manufacturers started replacing steel with cheaper and lighter aluminum.
It is only through direct selling that needed flexibility can be mat. Clearly, b focusing our
performance, and not first the product, the direct marketer can fully demonstrate the value
proposition to the customer.
22
Direct marketing companies have an advantage over conventional selling is that the relationship
between k he company and the customer starts building even before a sale is made. The
salesperson have the
have
can be
summarized as:
ADVANTAGE
Flexibility
STRATEGY
By contracting
customers at their
to conduct
and understand
product
other products.
Multi-level marketing
other customer
by enlisting direct
can
According to the World Federation of Direct Selling Associations, Direct Selling is the
marketing of consumer products directly to consumes, generally in their homes or in the
homes of others, at their work place and other places away from permanent retail
locations. Usually through explanation or demonstration of the products by a Direct
Seller.
The direct selling works on the basis of a distribution channel, which relies on personal touch.
Direct selling has some specific advantages for the customers.
1. Provide time for family and relaxation with is becoming a scarcity.
2. It provides convenience of ordering goods from home.
3. Others personalized service, demos, satisfaction and Customer protection as the most
essential attribute.
2.2
PRODUCTS
Direct selling is the appropriate strategy of marketing for products of high performance items
requiring detailed explanation or demonstration. Some such products can be mentioned here
where the direct selling has bright prospects.
1. Cleaning systems, Vacuum cleaners.
2. Microwave ovens.
24
3. Kitchenware.
4.
distributors. Each distributor can recruit many distributors under, him who in turn can again
further recruit more people under them and all these would constitute a Down Line of the
distributors who initially joined the company. It is a relatively new concept in India.
Party Plan: where the host/hostess organizes a party or a get-together at his/her house or a
venue with the purpose of demonstration the products collectively to the group. All the
participants are aware of the purpose of the meeting and they share the interest. Orders are
obtained during the course of the party or after the demonstration/presentation of the products
is complete.
Although single level and multilevel marketing concepts have been launched in India. Eureka
Forbes, Modi Telstra, INDAL have been selling their products by single level direct selling.
Where s the companies like Amway, AVON
Oriflame
the
multilevel marketing. The party plan concept has yet to take off in a big way.
There is on thing common to all the methods of Direct Selling, which is ALL OF THEM
ESTABLISH A DIRECT CONTACT between the prospective customer and the company by
cutting down the intermediary steps of the conventional selling.
25
2.3
On the International front direct selling has been always an important concept in the marketing
world. This promotion of the direct selling concept is the important objective. To fulfill this
objective the World Federation of Direct Selling Association was established. Today the direct
selling associations are operational in 43 countries all over the World. These associations have
the direct selling companies as their members. The direct selling associations have the principle
objectives such as:
26
3.
The World Federation of Direct Selling Associations, ensures full protection to consumers and
assures ethical behavior among direct selling company and customer through its cods of
conduct. The member company should:
I)
Respect the right of consumers and promote a healthy environment it the industry.
II)
World-wide Contacts.
Product diversification.
2.4
The direct selling concept is relatively new in India. But now with the post-liberalization area
in India, this concept has been adopted by many companies. Thus a need for establishment of
the direct selling association was establishes with the objective of the direct selling industry in
India.
The founder members of Indian Direct Selling Association (IDSA) are:
1. Amway India Enterprises
A 5 Kailash Colony, New Delhi.
2. Avon Beauty Products (I) Pvt. Ltd.
M- 38, G. K. 11, New Delhi.
3. L . Publishers & Distributors Pvt. Ltd.
90-91, M. G. Road, Bangalore.
4. Eureka Farbes
5. Oriflame India (Pvt.) Ltd.,
F 90/12 Oklhla 1, New Delhi.
IDSA outlines d the following basic criteria for the direct selling concept to be carried our
clearly & successfully in India conditions:
29
2.5
demonstrated right
requiring special
attention. This facility can not be experienced while purchasing at the retail shops.
3. Distributors belong to the target customer group. The model emphasizes to use the
customer to sell our products to other customers. And this is possible when the
distributors become our best customers. Only if a distributor who is a satisfied customer
will become an effective salesperson. The findings show that the distributors of MLM
companies in the US on an average sell only 10% of their products to new customers.
These. MLM distributors themselves account for out every five customers.
4. The conventional retail route is completely bypasses .i. e.
Warehouse
Depot
Distributor
Retailer route.
generated among
them provided the service is more than satisfying. Here the word of
mouth is
The first level is in the form of the difference between the distributors cost & selling prices
i.e., 25% of mark up.
The second is in the form of a proportion of the commissions earned by other distributors
whom she recruits on the companys behalf.
31
As this calls for an ever expanding network to be formed. According to Inderjit Sial, 35,
Chairman, Oriflame international, The margin on each product sold is 25% but the main
income booster is really the number of people a distributor can sponsor, thus netting the
percentage income on group turnover. Thus, a distributor becomes truly successful only when
she starts recruiting others.
2.5.3 Who is the Ideal customer for product using MLM system?
This system is distinct and thus targets a specific segment of the market where reside its
customers. The MLM targets members of he middle class Indian families specially house wives
who would be very interested in an opportunity offering extra income. Though the companies
in the country have all prices their products in the premium slot: Oriflames
and Avons
cosmetic are both among the most expensive produces in their genres. But, the real customers
for KLM is not one of the 6lac super rich Indian consumers, who are normally the target your
premium products. Instead the model relies on turning its distributors into customers, the best
customer is the distributors herself since she buys on whole sale prices and gets he best deal.
So the focus is on converting the distributors into the consumers.
2.5.4
MLM being a Quick cost effective channel for distribution of products. If the products are fast
moving consumer goods targeted at niche markets such as specialized cosmetic or premium
fragrances it could offer a convenient distribution network.
But the MLM model can just build a relationship with the customer. Unless the transactions can
deliver greater value than transaction can deliver grater value than making purchases at retail
outlets. So either a price discount, or the ability to test the product in the comfort of the home.
32
involves
comparing rival brands before making a choice. However Innovative products where there are
few brands to chose from can find customers through forms of direct selling including of
course MLM.
2.6
MLMS BENEFITS
33
is a mark up on this price with out the company having to pay her anything. The income
from registration fees will softens its codes continuously.
3. Entering new markets is both quicker & easier. As there are new recruitments and expansion
of network he new markets are explored through new distributors. This without any
additional investment and effort on companys part except the improvement of services and
delivery system.
4. Overheads are low since no infrastructure is necessary
5. Innovative products can be well-demonstrated New products with innovative ideas and
specialized features can gain special attention of the customer once demonstrated in the
comfort of his home. The products, which are very specific to customer, needs could be
presented
in
personalized
atmosphere
2.7
MLM s DRAWBACKS
1. Sales forecasting is difficult leading to inventories. Unless the company builds up a strong
database of its distributors, their orders. Prospective distribution and past & present high
selling products it become virtually impossible to avoid out off-stock situations. Other
major problem
dissatisfied even once. Winning back the customer is almost impossible today.
2. Consumer relationship cannot be developed. The strong brand equity through the system is
difficult to be built. The absence of advertising will limit brand awareness to only these
customers whom distributors actually call. The prices
34
arbitrarily
extended by the sales team to meet their volume targets may disturb the value equation of
the brand.,
3. Distributors often become the largest customer. Top ranking distributors usually buy most of
the products themselves instead of expanding the network. Thus the products are either
consumed by the distributor herself, or sold to other distributors. So, while company may
be satisfied with volumes, the drawback is that it may nit be growing to market
4. The company will never be in touch with the real consumers of its products hence the MLM
distributors are its effective customers. Tracking
35
COMPANY
PRODUCTS
Amway Corporate
Household
goods,
personal
care
&
nutritional products.
Avon Products
Childrens
song
books,
cassettes,
records.
Discovery Toys
Encyclopaedia Britannica
Educational publications.
Oriflame
Cosmetics, skin-care
Time-Life Books
Educational publications.
Tupperware home
Food-storage
containers,
Shoes.
36
kitchenware,
RESEARCH METHODOLOGY
37
RESEARCH METHODOLOGY
3.1
The Research Questions/Hypothesis used is imperative in directing the scope and process of this
dissertation. The Research questions/hypothesis established for the present study clearly brings
out the present state of hospitality industry by stating various arguments opinion based on
investigation and statements put across here, which are subject to verification throughout the
dissertation. Hence, the conclusion drawn at last either seeks to support or reject the Hypothesis.
A
careful
study
of
numerous
texts,
articles
and
research
materials
on
the
Mult-Level Marketing : Oriflame A Case Study. Further, this study gave a sound framework
for this research. These relations were tested in the light of opinions, given by people belonging
to this industry. So as a first step towards proving this topic, these opinions were recorded and
put down on comments
3.2
Secondary Research
To assert the validity of the subject, a secondary research in the form of a Literature review was
undertaken. The objective was to collect thoughts of experts on the subject matter.
All necessary theoretical information relating to the subject was initially obtained through
various textbooks & journals. To supplement this, academic research journals concerning to this
topic both technical and occasional were also consulted. I myself also visited number of libraries
to collect the information.
38
3.3
Data Collection
The method of structured interview was adopted in Data Collection. Here, questionnaires were
prepared (see Appendix) and questions were presented in the same order and same wordings to
all interviewees of the Customers. The interviewer had full command on the questionnaire all
along the interview process.
My aim throughout was to extract as much honest opinion and information from these interviews
as possible.
Also, the objective was to achieve quantitative as well as qualitative data. The structured
interviews included a set of questions, with utmost sincerity and sensitivity to make it sure that
they veritably measured up to the degree of efficacy and validity characterizing the essence of
the present study.
3.4
Though, Im satisfied with what I have done for the final project, yet I can say that I had
performed much better than this if I would have more time to finish this project. Apart from this,
while conducting interview I faced so many problems and sometimes I got frustrated when the
approached customer took the interview lightly. It was really very tough to make them ready for
answering the questions.
Besides these, everything I found well in doing this task and it can be emphatically said that
there is limitation of everything and so nothing I found new in my case. Whatever experienced I
have gained, I will make use of these in my future professional life.
39
3.5
It gave the respondents the opportunity to express their views on the Industry and its
practices.
Allowed a great deal of freedom to probe various areas and to raise specific queries
during the course of the interview.
3.6
Questionnaire Design
The author had a set of ideas and expected result based on those ideas from the questionnaire.
For this reason questions were:
40
They must be short as possible but comprehensive enough to allow the author to derive
his requirement of his research.
3.7
Choice of Sample
Lot of importance was given for selecting the right sample. I ensured that the characteristics of
the sample were the same and that it belonged to the cosmetic industry. It was also imperative to
select a sample from which data could be analysed and conclusions drawn. The criteria, which
was decided upon by me was Delhi .
41
42
72
3
96%
4%
Teenager
Housewife
Working Women
26
31
18
34.7%
41.3%
24%
10 20 Years
20 30 Years
30 40 Years
40 50 Years
50 and 50 above
10
33
32
0
0
13.3 %
44 %
42.7 %
0%
0%
1 Excellent
2
3
4
5 Not So Good
25
23
15
9
3
33.3 %
30.7 %
20 %
12 %
4%
33.3 % of customer think that the customer service of oriflame is gave 1 point as excellent while
4% of customer think that that the customer service of oriflame is not so good.
46
Ques 5. How much do you think , Oriflame is quick responsive toward your Complaints ?
To Great Extent
To Some Extent
It is Satisfactory
40
22
13
53.3 %
29.9 %
17.3 %
53.3 % customer think that Oriflame is quick responsive toward your Complaints to a great
extent
29.9 % customer think that Oriflame is quick responsive toward your Complaints to some extent
17.3 % customer think that Oriflame is quick responsive toward your Complaints is satisfactory
47
Ques 6 . Do You know Oriflame provide you its product through Direct Marketing ?
Yes
No
May be
62
1
12
82.7%
1.3 %
16 %
Yes 82.7 % Customer knows that Oriflame provide you its product through Direct Marketing
48
Price
Availability
Brand Name
Quality
6.7 %
12
16
46
16 %
21.3 %
61.3 %
49
Ques 8 . What do you think that Oriflame while serving its products to customer adopts the
best system ?
1 Poor
2
3
4
5
6
7
8
9
10 Best
7
1
6
2
3
4
15
23
10
4
9.3%
1.3%
8%
2.7%
4%
5.4%
20%
30.7%
13.3%
5.3%
Almost more than half of customer Gave 8 out of 10 for serving its products to customer adopts
the best system
50
71
51
38
52
23
4
6
51
94.7%
68%
50.7%
69.3%
30.7%
5.3%
8%
Ques 10. Do you have any advantage of Oriflames direct selling system?
Yes
No
May be
58
5
12
77.3%
6.7%
16%
52
Ques 11. Which aspect of Marketing Mix do you consider the most while buying a
Product ?
Product Mix
Price Mix
Place Mix
Promotion Mix
20
8
2
45
26.7%
10.7%
2.6%
60%
53
51
5
1
18
68.9%
6.7%
1.4%
23%
54
55
56
points more prominent. The Indian skin is very different from the European skin especially the
skin colour this is due to the presence of special pigments in relatively more active state than
in western conditions. The atmospheric pollution is much more in India than in western
countries. There the amount of dust and pollutants is lesser. Thus the main problem in those
countries in is the sunrays which harm the skin. Indian skin is adopted towards this heat by
presence of coloured pigments. Here, the skin has to be protected against he pollution and
harmful dust in air. The Oriflame products have these protective qualities also but they are not
emphasized. People have to be made aware of this fact so that they start realizing the need for
protecting their skin against these odds.
The brand name has to be built in the market people still compare it with Shahnaz being
herbal. But Shahnaz products re very concentrated and Oriflame products are very mild and
harmless. Thus the name has to be built with respect to this. They need to aggressively
advertise its products to build a strong image in the mind of average customers.
The products are of a very superior quality and a customer becomes so use t9o these that he
does not like using any other afterwards this fact is to be highlighted during sessions and by
advertising also. By developing a new punch line specifying this.
The distributor profile should be given encouraged to generate more awareness and share
their experiences existing brands in the market.
Distributors are not very confident of the sales once they take up distributorship. They have
to be motivated by illustrating successful examples.
The out of stock situation should be avoided by keeping a minimum safety stock. This
problems will be soon settled with the manufacturing being started at Noida soon.
57
There should be more Distribution centres for he distributors to have an easy & quick
availability of orders. The courier services are cousing a lot of delays.
The top achievers should be monitored closely for their selling methods, if found working
against the norms of direct selling, should be handled accordingly.
One strategy to compensate for he lack of choice which is the strong point of conventional
system in needed. The customer has a lot of options to choose from at the retail shop. The
strategy can be to widen the product range: MLM should try and sell several products
simultaneously. Oriflame has already brought is entire range of 60 products in India. there
are plan to expand its portfolio to over 300 in next 2 years. As a result , the wide ranges
will be available
58
BIBLIOGRAPHY
59
BIBLIOGRAPHY
BOOKS
Blackwell R. D., Miniard P.W. and Engel, J.F. (2001), Consumer Behavior, 9th Edition, Vikas
Publishing House, New Delhi.
Kotler, P. (2000), Marketing Management, Millennium Edition, Prentice Hall of India, New
Delhi.
Schiffman L.G. and Kaunk L.L. (2000), Consumer Behavior, 6 th Edition, Prentice-Hall of India
Pvt. Ltd., New Delhi.
MAGAZINES
Womens Era
Fashion World
Alive
Femina
Business World
Business Today
NEWSPAPERS
Times of India
60
Poineer
Financial Express
Escorts Library
PHD House
FICC Library
61
APPENDIX
62
Questionnaires
63
Price
Availability
Brand Name
Quality
Ques 8 . What do you think that Oriflame while serving its products to customer adopts the best
system ?
1. Poor
2.
3.
4.
5.
6.
7.
8.
9.
10. best
Ques 9 . Which product Range do you prefer ?
1.
2.
3.
4.
5.
6.
7.
Skin care
colour cosmetics
fregnancec
Personal and Hair Care
Accessories
Wellness
All Of Above
Ques 10. Do you have any advantage of Oriflames direct selling system?
1. Yes
2. No
3. May be
Ques 11. Which aspect of Marketing Mix do you consider the most while buying a Product ?
1.
2.
3.
4.
Profuct Mix
Price Mix
Place Mix
Promotion Mix
64
Amway
Avon
Other
No one
65