Project Charter

Secretary of State Simulation

Project Name
Ahmed Alwhysee and Karan Yegnala

Project Manager
Michigan State Department

Project Sponsor
Ruth Johnson

Project Customer
7/21/2016

Date Prepared

Project Objectives
Overall objective to meet your customers need. Measurable objectives and related
success criteria. The most basic project objectives are the categories of Schedule (time),
Cost (budget), Performance (scope), and Quality.
Objectives should be SMART: Specific in targeting an objective, Measureable indicator(s)
of progress, Assignable to one person for completion, Realistic in that it can be done with
available resources, Time related with a specific duration.
The main goal of this project is to create a simulation of a Secretary of State (SOS). Ruth
Johnson requested IE department for its brightest and best for this project. The reason
for this project is for the local Flint location to have a better understanding of when
customers arrive.
We lead a team of five Kettering University students to improve the process. We have a
limited budget to conduct in-depth time studies and create model simulation. The team
has a timeframe of six months to deliver ARENA model with a statistical analysis report
and recommendations for future improvements.

Project Business Case or Justification

In general terms, state the benefits that justify the use of the resources to be applied to
the project.
For a business project, this should be the expected financial return.
For a social or personal project, benefits may need to be qualitative.
There are several goals for this project. Main one is the reduction of overall wait time for
customers. With the model, we will be able to have a better understanding of type of
customers coming in and the most common task performed by employees. If we knew
what times will the most busiest, the SOS can schedule the servers for best efficiency. All
of this will allow for SOS customers to have the shortest time spent and retain potential
lost customers.
-Reduce overall wait time
-Minimize the number of servers
-Understand the type of tasks performed by employees
-Better understanding of type of customers coming in.
-Improve staff scheduling
-Reduce the number customers lost

Preliminary Scope Statement

Project requirements and/or major deliverables. The expected outputs of the project.
1. ARENA based simulation model for the local Flint SOS
2. Statistical Report on findings
3. Recommendations/ Conclusions
4. Template for conducting future studies

Preliminary Assumptions and Risks

Assumptions may be the availability of resources, key personnel, facilities, good weather,
etc. Risks may be related to the assumptions but could include any causes that are
known would have a negative impact on completing the project objectives.
This project has several assumptions and risks. We expect full co-operation with SOS
due to Ruth Johnson kickstarting the project. One major risk is that the project can creep
due to group member going to various coops in different areas after school term. Another
risk is the lack of time due to the Kettering University workload for classes. Due to the

statistical thinking, we may a major problem with how we acquire current SOS data. How
do we spend our time in the most efficient manner to get the most clean data. With our
ARENA model, there may be some hidden bias, that we had no idea about.

Summary Milestone Schedule

Project Start

7/21/2016

Conduct On-Site Visit ; Meet & Greet with

Ruth Johnson and Team.

7/25/2016

Develop plan on how to tackle the Project

8/8/2016

Collect current state data

10/31/2016

Present baseline data for validation

11/7/2016

Complete simulation model

12/12/2016

Begin producing statistical results from

model

1/1/2017

Model validation process

1/9/2017

Develop Recommendations and

Conclusions

1/30/2017

Final Presentation/Project close out

2/6/2017

Summary Budget (amount of work: 132

days)

Personnel Resources
Manager Salary Cost $70/hr x 2
Min. wage for everyone else $8.50/hr

$90,000

Materials ( Software & Hardware) i.e. ARENA

software and clipboards
Arena $89 / Month / Seat =

$5,000

Misc.

$1,000

Total

$96,000

Approvals

Project Manager
Date

Project Sponsor
Date