Questionnaire

1. Name of the respondent:

2. Gender :

Male

3. Age :

below 15 15 - 25
25-35
45 55
55 above

4. Cell Number :

Female

35-45

5. What type of service do you get from Al Arafah Islami Bank Ltd.?
Bill transaction.
A/C opening.
Loan sanction.
Remittance related.
Others.
6. The service quality of Al Arafah Islami Bank Ltd. Is:
Good.
Better.
Best.
Bad.
7. Do you think that Al Arafah Islami Bank Ltd. Provide quick service to their customers?
Yes.
No.
8. Do you think that Al Arafah Islami Bank Ltd. Have enough ATM booth service for
providing better service to their customers?
Yes.
No.
9. Customers are satisfied with the ATM service of Al Arafah Islami Bank Ltd. Do you
agree with this statement?
Yes.
No.
10. Please opine about Al Arafah Islami Bank Ltd.
..

Thank you for your valuable time and cooperation.

Signature of respondent with date: .