Professional Documents
Culture Documents
Dubai, UAE
+971559929788
lorena.jindiceanu@yahoo.com
EXPERIENCE:
Stewardess January 2013 - present
Domain: Service delivery- Customer Service
Company: Emirates Group
Main responsibilities:
- provide customers in the premier cabins with a standard of excellence of safety, First aid , security
and service to gain customer loyalty so that Emirates becomes the carrier of first choice
- create opportunities to act as a customer service agent and to provide a high level of individu al
attention to customers
Main accomplishments:
Main responsibilities:
- Develop strong customer relationships; negotiate and conclude contracts (according to the
company standards);
- Report on competition; new opportunities of trial, merchandising, events or POSM
placement;
- Administrative activities (daily& weekly reports);
- Monitor channel performance & implementation of the strategy within the activity plan;
- Sustain the implementation of Special Deals
- Establish POSMs range best fitted with the channel needs
- Recommend reactions to competitor activities
- Establish reporting requirements regarding competition monitoring
Main Accomplishments:
Created the HORECA channel that generated over 20% of the revenue
Closed contracts with 100 clients in the first 3 months
Created a communication channel liaising the marketing department with the market
Previous jobs:
Cost Analyst, February 2008 April 2009, Best Foods Productions Bucharest, Romania
Purchasing Assistant, December 2007 February 2008, Best Foods Productions Bucharest,
Romania,
Assistant Manager, September 2007- December 2007, Best Foods Productions Bucharest,
Romania
Speech Therapist internship March 2008 July 2008, Special needs school no. 11,
Bucharest, Romania
Clinical Psychologist Internship October 2007 June 2008, Mental health hospital Dr.
Alexandru Obregia; Bucharest, Romania
Speech Therapist Defectology internship -October 2007- January 2008; Kindergarten for
deaf children.
COMPLEMENTARY SKILLS AND TRAININGS
-
LANGUAGES:
Romanian - Native
English - Speaking and writing - Advanced;
Italian Speaking and writing - Medium;
Driving license:
- Cat B, December 2007- Romania
- Light vehicle, January 2014, Dubai, UAE