Bsbmgt604A Manage Business Operations: Student Assessment Pack

Student Assessment Pack
BSBMGT604A
Manage business operations
Developed By ACTE
This document is a Student Assessment Pack
for the above Unit of Competency and is to be
completed by a student to demonstrate his/her
competency.
Adelaide College of Technical Education
Table of Contents
Purpose of Assessment ............................................................................................................... 3
Target Group ................................................................................................................................. 3
Selected Methods and Intended Use ............................................................................................................ 3
Standard Instructions for Assessor/Trainer ............................................................................... 3

Standard Instructions for Learners ............................................................................................. 3
Plagiarism ...................................................................................................................................................... 3
Evidence Requirements ............................................................................................................... 4

Documents to be attached along with each Submission ............................................................................... 4
Assessor Expectations .................................................................................................................................. 4
Resources for Learner ................................................................................................................................... 4
Resources for Trainer / Assessor .................................................................................................................. 5
Reasonable Adjustment ............................................................................................................... 5

Procedure to Login to Education Club ........................................................................................................... 5
Format for Written Submissions .................................................................................................. 6

Assessment Method Coversheet ................................................................................................. 7
Overview ........................................................................................................................................ 8
Elements ........................................................................................................................................................ 8
When to Commence your Assessment ......................................................................................................... 8
Assessment Methods .................................................................................................................................... 8
Assessment Definitions ................................................................................................................................. 9
Assessment Preparation Checklist ........................................................................................... 10

Case Study: ................................................................................................................................. 11
Assessment Method Four - Major Project ........................................ Error! Bookmark not defined.
Facilitators Guide............................................................................... Error! Bookmark not defined.
Advice to Assessors ...................................................................................... Error! Bookmark not defined.
Diploma Qualification Type Descriptor .......................................................... Error! Bookmark not defined.
Assessment Response Guide ....................................................................... Error! Bookmark not defined.
Unit Feedback Not including Method Four (4) .......................................................................................... 19
Record of Assessment Outcome& Mapping ............................................................................. 20
RTO ID: 40336 CRICOS ID: 03187D

Assessment tool BSBMGT604A
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Copyright 2015 Adelaide Educators Pty Ltd ABN 84136893831
Purpose of Assessment
Purpose of this assessment is to check that the competency should be achieved on all elements of
Manage business operations.
Target Group
ACTEs learners enrolled in the unit BSBMGT604A Manage business operations must have basic
literacy and numeracy skills who are either experienced or having no experience of working in a
professional environment. To check the ACSF level of a student - http://lln.safework.com.au/
Selected Methods and Intended Use

Methods used to achieve competency in this unit of competency (UOC) are a Case Study, Written
Response questions, a Role Play and an entire qualification Major Project that must be completed
in a simulated environment of Crimson Hotel through Education Club website
http://www.educationclub.com.au/ Your submissions will be used by trainers and assessors of
ACTE as evidence in achieving competency of the above mentioned unit.
Standard Instructions for Assessor/Trainer

The Trainer / Assessor should inform all the learners that all the tasks should be linked with
Crimson Hotel on the Education Club website and help can be taken from available resources.
Standard Instructions for Learners
Hand written assignments will not be accepted, assignments should be prepared in

Microsoft Office. Refer to the enclosed Style Guide.
All tasks should be linked with the identified organisation on Education Club website.
When answering the tasks use your own words and also refer to the given Scenario.
Plagiarism
Plagiarism is using the words or ideas of others and presenting them as your own. Plagiarism is a
type of intellectual theft. It can take many forms, from deliberate cheating to accidentally copying
from a source without acknowledgement. In your assessments you must come up with your own
ideas, however, at times you may need to make reference to work that has been conducted by
others. Important points to be aware of:
Know what plagiarism is. Go to this website if you require additional
information. http://www.plagiarism.org/
Plan your work
Reference your work / acknowledge all of your sources
What is Plagiarism? (n.d.)
Retrieved February 2015, from http://www.plagiarism.org/plagiarism-101/what-is-plagiarism

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Evidence Requirements
The evidence you submit as part of this assessment will be assessed by your trainer/assessor to
determine your competency. Your trainer/assessor will be guided by the following rules of
evidence when making their assessment decision.
Rule
Valid
Current
Sufficient
Authentic
Evidence must...
Address the elements and performance criteria

Reflect the skills, knowledge and context described in the competency standard
Demonstrate the skills and knowledge are applied in real or simulated workplace
situations
Demonstrate the candidate's current skills and knowledge

Comply with current standards
Demonstrate competence over a period of time

Demonstrate competence that is able to be repeated
Comply with language, literacy and numeracy levels which match those required
by the work task (not beyond)
Be the work of the learner

Be able to be verified as genuine
Documents to be attached along with each Submission
Completed Cover Sheet. Refer to the enclosed Cover Sheet.
Answer all assessment methods 1- 4
Assessment Preparation Checklist. Refer to the enclosed Checklist.
All answers of the Written Questions
Assessor Expectations
All Tasks should be answered with a minimum of half () page length per question/activity/issue,
unless otherwise advised, or to be answered as per the requirement of the Task in an appropriate
manner. This requirement does not apply to the Major Project as it is expected that all responses
will be detailed and of no defined length or word count.
Resources for Learner
ACTE Tailored Resources; and/or

Library Books; and/or
Education Club Website; and/or
Other Websites (References should be included in any submission. Referencing
guidelines are available in the Student handbook.)

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Resources for Trainer / Assessor
ACTE Tailored Resources; and/or

Library Books; and/or
Education Club Website; and
Other Websites related to the unit.
Reasonable Adjustment
A reasonable adjustment is any measure or action that a student requires because of their
disability, and which has the effect of assisting the student to access and participate in education
and training on the same basis as students without a disability. An adjustment is reasonable if it
achieves this purpose while taking into account factors such as the nature of the students
disability, the views of the student, the potential effect of the adjustment on the student and others
who might be affected, and the costs and benefits of making the adjustment.
ACTE will also maintain the academic integrity of a course and to consider the requirements or
components that are inherent or essential to its nature when assessing whether an adjustment is
reasonable. There may be more than one adjustment that is reasonable in a given set of
circumstances; ACTE will make adjustments that are reasonable and that do not cause the RTO
unjustifiable hardship.
Procedure to Login to Education Club

Go the following link and click the Login tab on the top.
http://www.Educationclub.com.au/
The web page will show the different organisations, you should click on Crimson Hotel icon on the
webpage and proceed further to login section of the particular organisation.
Consulting Trainers
Last date of Submission

Submitted to

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Format for Written Submissions

This unit describes the performance outcomes, skills and knowledge required to review corporate
governance requirements, implement operating procedures and monitor policy.
You are required to use a word processing program such as Microsoft Word >97/2003 to compile
your report. The following guidelines for your report (wherever required) is a suggested style guide.
Submission of assignment can also be done in other formats which should be clearly readable and
legitimate.
Format of the report

1. Assessment Cover Sheet
2. Title of the report
Arial, Size 14 pt., Bold
3. Headings
Arial, Size 12 pt., Bold
4. Text
Arial, Size 11 pt.
5. Table Content
Arial, Size 10 pt.
6. Line Spacing
1.5
7. Report length
The number of words is detailed in the instructions/task description for each
individual assessment method.
8. Presentations are to be created in presentation software such as Microsoft PowerPoint.
Resources such as overhead/data projector, whiteboard markers, speakers, pen pointers,
and presentation screens will be provided.
Your Trainer/Assessor will guide you through the assessment method/requirements for each
period.

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Assessment Method Coversheet

Student Name
Student Number
Receipt of Assignment
Receivers Signature
Date
I certify that this assignment is my own work based on my personal study and/or research and that
I have acknowledged all materials and resources used in the preparation of this assignment
whether they are books, articles, reports, lecture notes and any other kind of document, electronic
or personal communications. I also certify that the assignment has not previously been submitted
for assessment in any award or course and that I have not copied in part or whole or otherwise
plagarised the work of other students and/or persons. I have read the advice on plagiarism and
understood its implications. I can produce another hard/soft copy of this assignment within 24
hours if requested.
Student Signature
Qualification Code
Unit Code
Date
BSB60915
Qualification
Name
Advanced Diploma of Management

(Human Resources)
BSBMGT604A
Unit Name
Manage Business Operations
Due date
Trainer/Assessor
This assignment will not be marked unless the the above declaration is signed

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Overview
The unit covers those activities required of a manager running a business operation and links
closely with the business planning units. The emphasis is on the implementation of plans and the
monitoring and response to systems failures.
Elements
To achieve competency in this unit you must demonstrate your ability to:
Implement tactical and operational plans

Monitor performance
Respond to performance data
When to Commence your Assessment

Your training facilitator / assessor will advise you when to commence the parts of this assessment
by taking signature on Candidate Preparation Checklist.
Assessment Methods
In order to be deemed competent in this unit you must competently complete all the following
assessment tasks:
Method & Purpose
Title or Method
Assessment Method One
Task 1
Task 2
Assignment
Formative Assessment
Written Response
To be issued to students at the commencement of
training delivery
Task 3
Implement tactical and operational plans

Monitor performance
Respond to performance data
Assessment Method Two
Summative Assessment
To be applied to students at the completion of training
delivery
Task 4
Written Response Questions
Task 5
Role Play
Task 6
Major Project
Assessment Method Three
To be applied to students after the completion of
methods 1 & 2
Assessment Method Four
Major Project
Three (3) Stage Written Response
To be issued to students at the commencement of
training delivery
Note: Each Assignment Task and the stages of the Major Project must be issued with a submission
schedule or date.

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Assessment Definitions
Formative assessment: The goal of formative assessment is to monitor student learning to
provide ongoing feedback that can be used by instructors to improve their teaching and by
students to improve their learning. More specifically, formative assessments:
Help students identify their strengths and weaknesses and target areas that need work; and
Help faculty recognise where students are struggling and address problems immediately
Formative assessments are generally low stakes, which means that they have low or no point
value.
Examples of formative assessments include asking students to:
Draw a concept map in class to represent their understanding of a topic;
Submit one or two sentences identifying the main point of a lecture; and
Turn in a research proposal for early feedback.
Summative assessment: The goal of summative assessment is to evaluate student learning at

the end of an instructional unit by comparing it against some standard or benchmark. Summative
assessments are often high stakes, which means that they have a high point value. Examples of
summative assessments include:
A mid unit assessment;
A final project;
A paper; and/or
A role play
Information from summative assessments can be used formatively when students or faculty use it
to guide their efforts and activities in subsequent courses.
Assignment: A task or piece of work allocated to someone as part of a job or course of study.
Project: an individual or collaborative enterprise that is carefully planned to achieve a particular

aim.
Written Response: In a response submission, you do assess the item youve been assigned to
observe, but you add your personal reaction and impressions to the report. The steps for
completing response submission are:
Observe or read the piece for an initial understanding;
Re-read the piece and stop to reflect often;
Record your thoughts and impressions in notes;
Develop an opinion; and
Write an outline.
Role Play: Role-playing refers to role training where people rehearse situations in preparation for a
future performance and to improve their abilities within a role. The most common examples are
occupational training role-plays and educational role-play exercises.
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Assessment Preparation Checklist

Unit/s of Competency
BSBMGT604A Manage business operations
Candidate Name
Assessor Name
Yes
No
Has the assessment process been explained to you and

that to achieve a successful outcome for this unit of
Competency you must be deemed Satisfactory in all
assessment tasks?
Yes
No
Do you understand The Recognition of Prior Learning

(RPL) process?
Yes
No
Do you understand which evidence is to be collected and

how?
Yes
No
Do you understand your rights and the appeal system?
Yes
No
Have you discussed any special needs that should be

considered during the assessment process?
Yes
No
Do you require an adjustment to the conduct of the

assessment to respond to a specific or a special need?
E.g. Cultural, Language, Disability, Literacy or Numeracy
purposes.
Yes
No
As the candidate are you ready for assessment?
I agree to undertake this assessment in the knowledge that the information gathered will only be
used for the purpose of determining my skills as Satisfactory or Not Satisfactory for each
assessment method. Additionally the information gathered is for the determination of my
Competency by the collection of all assessment evidence for this unit of competency and can only
be accessed by my workplace supervisor, my RTO and nominated regulatory authorities.
Candidate Signature
Assessor Signature

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Assessment Method One - Assignment

Case Study:
You have been appointed as Operations Manager for Wine Tourist Marketing Plan, Adelaide
Branch in Crimson Hotel.
You need to establish all the activities smoothly and will report to the General Manager Head
Office; on all the issues and about the progress.
To complete this assignment you need to answer the following tasks and remember that you
will be involved in the project of WTMP only for Adelaide branch.
Task One: Implement tactical and operational plans
1. What factors you would consider for supply chains of resources for Crimson or WTMP?
How you would establish supply chains to operate effectively?
2. How you would ensure that requirements for skilled labour are met in accordance with
WTMP plan?
3. What procedure you would follow to ensure to bring activities on line in accordance with
scheduling requirements of WTMP plan?
4. Explain your strategies for integrating preventative and breakdown maintenance
arrangements into operations of Crimson.
5. What are various cost maintenance and control systems?
6. What strategies you will adapt to ensure that performance measurement systems are tested
and operational?
7. How you would ensure activities in WTMP are commenced consistent with the project
management plan?
8. Explain your strategies to optimise results by co-ordinating of people, resources and
equipment.
9. How you will ensure that products/services meet quality and functional specifications?
10. What communication/consultation system you would follow during the operations?
11. How you would ensure that implementation is consistent with Crimsons business and
strategic plans?

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Task Two: Monitor performance

1. Develop suitable performance indicators and criteria for assessment for WTMP as per Crimson
objectives.
2. Describe your strategies to ensure that KPIs/ criteria are consistent with Crimson objectives and
planned outcomes of WTMP
3. What are various WTMP activities to be managed in accordance with established project
management protocols?
4. Develop a procedure to ensure that timely reports on all key aspects of the business are
available and user-friendly, and balanced in terms of financial and non financial performance.
5. Develop a procedure to ensure system failures, product failures and variances to plan are
reported as they occur.
Task Three: Respond to performance data

1. Prepare a list of performance reports those are to be prepared to analyse performance of
WTMP? How they will be beneficial for Crimson Hotel?
2. How system specifications and protocols will be reviewed to eliminate future failure?
3. How you will ensure that groups and individuals contributing to under-performance are coached,
and training provided where appropriate?
4. What procedure you will follow to ensure that system processes and work methods are regularly
reviewed as part of continual improvement?

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Assessment Method One - Assignment

Student Name
Feedback
Result for Assessment
Satisfactory (S)
Not Satisfactory (NS)
Student Signature
Date
Assessor Signature
Date

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Assessment Method Two - Written Response Questions

Scenario
After reviewing your submission for assessment one it has raised several more concerns and as
the author of the document you need to explain the issues. You have considered that about half
() to one (1) page for each separate point would be a sufficient piece of information.
Issue One
Write a short note on award structures for industrial agreements.
Issue two
Write short notes on following legislative requirements and also explain why it is necessary for a
manager to have knowledge of this legislation?
Occupational Health and Safety and environmental issues
Equal opportunity
Industrial relations
Anti-discrimination
Issue three
Write short notes on
Critical path/PERT methodology
Electronic commerce systems
Issue four
What are various relevant industrial awards and agreements? Describe any three.
Issue five
What are various consultative methods and processes?
Issue six
Explain Performance measurement and benchmarking methodology.
Issue seven
Explain Capital investment evaluative methodology including NPV and ROI.

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Assessment Method Two - Written Response Questions

Student Name
Feedback
Satisfactory (S)
Student Signature
Date
Assessor Signature
Date

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Assessment Method Three - Role Play

Scenario
Your explanations for assessment one and two have documented and you are now want to
present your information to all relevant staff. You have decided to conduct a presentation of your
information to cover the following points:
Description of project objectives, outcomes and outputs

Strategies to deliver these on time, within budget, and incident free
Description about system outputs, how they meet tactical/operational objectives and
measure performance in a timely way
Evaluation and assessment of supply chain performance
Performance measurement to develop and manage key performance indicators
Procurement of resources
During this presentation you need to demonstrate your
Communication/consultation skills to ensure all relevant groups and individuals are advised
of what is occurring and are provided with an opportunity for input
Communication and report writing skills to keep all internal customers informed of activities
and developments
College Administration
Your audience for your presentation will vary and will consist of four (4) classmates and a College
assessor. It is considered that a maximum of 10 minutes allocated for the presentation.

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Assessment Method Three - Role Play Assessor Checklist

To be completed by the RTO Assessor during the candidate conduct of the Role Play assessment
method.
During the conduct of the role play assessment method did the candidate use or complete:
Activity
Assessor Comments
NS
Analytical and evaluative skills to assess supply

chain performance
Performance measurement skills to develop and

manage key performance indicators
Planning and co-ordination skills to ensure the

people resources and equipment work in a
functional manner to achieve optimum results
Communication/consultation skills to ensure all

relevant groups and individuals are advised of
what is occurring and are provided with an
opportunity for input
Project management skills to ensure project
objectives, outcomes and outputs are delivered
on time, within budget, and incident free
Communication and report writing skills to keep

all internal customers informed of activities and
developments
Systems analysis and design skills to ensure

that system outputs meet tactical/operational
objectives and measure performance in a timely
way
Coaching and training skills to remediate any
under-performance present in the work group or
individuals
Ability to relate to people from a range of social,

cultural and ethnic backgrounds and physical
and mental abilities

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Assessment Method Three - Role Play

Student Name
Student ID
Satisfactory (S)
Student Signature
Date
Assessor Signature
Date

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Unit Feedback Not including Method Four (4)

Unit of Competency
Student Name
Feedback
Satisfactory (S)
Student Signature
Date
Assessor Signature
Date

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Record of Assessment Outcome& Mapping

Candidate Details
Assessor Details
Name
Name
Course Code
BSB60915
Unit Code
BSBMGT604A
Date
Manage business operations
Unit Name
RTO Record of Assessment Results(please tick appropriate box)

Method
Assessment Activity
PC
Mapping
1.1
Assessment Methods 1 &4
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
2.1
Assignment
2.2
Task 2 - Monitor
performance
2.3
2.4
2.5
3.1
3.2
3.3
3.4
Assignment
One
One
Task 1 - Implement tactical

and operational plans
Assignment
One
Task 3 - Respond to
performance data
Two
Written Response
Questions
Required Knowledge
Three
Role Play
Required Skills & Critical Aspects
Major Project Part 1

Four

Result
Is Re-Assessment Required
Not
Satisfactory
All units of competency, Elements,

Performance Criteria, Required Skills,
Required Knowledge and Critical Aspects
of BSB60915 Advanced Diploma of
Management (Human Resource)
Competent Not Yet Competent

Yes
No
Assessors Signature

Satisfactory
Date
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V1.01 October 2015


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Student Assessment Pack

Adelaide College of Technical Education

Standard Instructions for Assessor/Trainer ............................................................................... 3

Evidence Requirements ............................................................................................................... 4

Reasonable Adjustment ............................................................................................................... 5

Format for Written Submissions .................................................................................................. 6

Assessment Preparation Checklist ........................................................................................... 10

Record of Assessment Outcome& Mapping ............................................................................. 20

RTO ID: 40336 CRICOS ID: 03187D

V1.01 October 2015

Adelaide College of Technical Education

Selected Methods and Intended Use

Standard Instructions for Assessor/Trainer

Standard Instructions for Learners

Hand written assignments will not be accepted, assignments should be prepared in

RTO ID: 40336 CRICOS ID: 03187D

V1.01 October 2015

Adelaide College of Technical Education

Address the elements and performance criteria

Demonstrate the candidate's current skills and knowledge

Demonstrate competence over a period of time

Be the work of the learner

Documents to be attached along with each Submission

Completed Cover Sheet. Refer to the enclosed Cover Sheet.

Answer all assessment methods 1- 4

Assessment Preparation Checklist. Refer to the enclosed Checklist.

All answers of the Written Questions

Resources for Learner

ACTE Tailored Resources; and/or

RTO ID: 40336 CRICOS ID: 03187D

V1.01 October 2015

Adelaide College of Technical Education

Resources for Trainer / Assessor

ACTE Tailored Resources; and/or

Procedure to Login to Education Club

Last date of Submission

RTO ID: 40336 CRICOS ID: 03187D

V1.01 October 2015

Adelaide College of Technical Education

Format for Written Submissions

Format of the report

Arial, Size 11 pt.

RTO ID: 40336 CRICOS ID: 03187D

V1.01 October 2015

Adelaide College of Technical Education

Assessment Method Coversheet

Advanced Diploma of Management

Manage Business Operations

RTO ID: 40336 CRICOS ID: 03187D

V1.01 October 2015

Adelaide College of Technical Education

Implement tactical and operational plans

When to Commence your Assessment

Assessment Method One

Implement tactical and operational plans

Assessment Method Two

Written Response Questions

Assessment Method Three

Assessment Method Four

RTO ID: 40336 CRICOS ID: 03187D

V1.01 October 2015

Adelaide College of Technical Education

Summative assessment: The goal of summative assessment is to evaluate student learning at