Week 3 Unit 1: Case Study and

Week 3 Unit 1: Case Study and
Overview
Case Study and Overview

The companys challenges and needs
Case Study Company UK Consulting Ltd.
Professional services company: Advisory & Services for Brands

Based in the United Kingdom
Growing fast
Expanding into Marketing as a Service for manufacturing customers
Challenges of UK Consulting
Inefficient core processes, i.e. service project management, financial
close and reporting
Compliance with international reporting standards (IFRS)
Scaling business to new services and markets
Quick response to market changes
Limited IT capabilities and capacities for enterprise management,
therefore only cloud solutions are being considered
2015 SAP SE or an SAP affiliate company. All rights reserved.
Public

The companys key user team
Key Users Involvement:
Lisa Senior Consultant
Solution discovery
LoB Marketing Services
Fit/Gap Analysis
System personalization and configuration
Stella Accountant Expert
Test
LoB Finance
Data load
End-user training and onboarding
Bob Senior Consultant
End-user user maintenance
LoB Service Delivery
Output management
Corley IT Expert
SAP S/4HANA Journey Map
LoB IT
Public

Discover the Journey Map
Public

Step-by-Step
Discover
Prepare
Explore
Realize
Deploy
Run
Continuous innovation with Content Lifecycle Management

Project
Lifecycle
Guided Configuration App
SAP S/4HANA
cloud edition
Experience
Trial
Fit / Gap based on

model company
Scope and
configure
Migrate,
integrate,
extend, test
Onboard and
deploy
Operate,
monitor,
support
Step-by-Step
Self-led discovery experience of SAP S/4HANA, cloud edition (Unit 2)

SAP Learning Hub and the model company. SAP Best Practices and their value in analyzing Fit and Gaps (Unit 3)
Guided Configuration App for solution personalization, test, and data load (Units 4 and 5)
SAP S/4HANA Cloud Marketing Edition (Unit 6)
End-user onboarding and deployment (Unit 7)
Public
Thank you
Contact information:
open@sap.com

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate
company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its
affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and
services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as
constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop
or release any functionality mentioned therein. This document, or any related presentation, and SAP SEs or its affiliated companies strategy and possible future
developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time
for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forwardlooking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place
undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
Public
Week 3 Unit 2: Discovering

SAP S/4HANA Online
Discovering SAP S/4HANA Online

Case study overview
Discover
Prepare
Explore
Realize
Deploy
Run
Continuous innovation
Project Lifecycle
SAP S/4HANA
cloud edition
Experience
Trial
Fit / Gap based

on model
company
Scope and
configure
Migrate,
integrate,
extend, test
Onboard
and deploy
Operate,
monitor,
support
Overview
Discovery phase is fully embedded in end-to-end project experience

Supports all activities, tasks, actions from first touch to buying decision
Simplified, modern and homogeneous user experience right from the start
Fast and easy access to hands-on experience via trial at early point of solution discovery
Three major steps: Explore the solution Evaluate trial Scope the solution for implementation and subscription
Public

Explore SAP S/4HANA
DEMO
Discover SAP S/4HANA starting with high level information, and then dig into the details with journey maps and
feature scope descriptions
SAP S/4HANA on SAP.com
SAP Help Portal
Get hands-on experience: Register for a trial
Public

Choose your trial
DEMO
Dedicated trials for on-premise and cloud edition

Pre-configured trial systems with real-life sample
data
Role-based guided tours or scenario descriptions
Cloud edition trial focus:

Highlights of easy-to-consume business scope, and
user enablement
On-premise edition trial focus:
full business scope with end-to-end scenarios and
implementation experience
Public

Run your cloud edition trial
DEMO
Quick and easy registration

Instant logon to the trial system
Supporting assets
Introduction video
Getting started guides
Guided Tours
Sample data
Online help
Enablement content
Contact SAP button

Reminder e-mail before 14-days trial period ends
Public

Scope for subscription
DEMO
Prepare final buying decision

Evaluate software/solution capabilities,
services and deployment models
Self Services, e.g. customized reports
view a sample report
Accompanied SAP services and tools,
SAP Best Practices Explorer,
SAP Solution Manager,
SAP or partner expert base
Binding quote based on high level
scoping and gap analysis together with
SAP representative
Public
Thank you
open@sap.com

Public
Week 3 Unit 3: Preparing for an

SAP S/4HANA Cloud Implementation
Preparing for an SAP S/4HANA Cloud Implementation

SAP S/4HANA, cloud edition from Discover to Run
Discover
Prepare
Explore
Realize
Deploy
Run
Continuous Innovation with Content Lifecycle Management

Project Lifecycle
SAP S/4HANA,
cloud edition
Experience
Trial
Fit/Gap based
on model
company
Scope and
configure
Migrate,
integrate,
extend, test
Onboard
and deploy
Operate,
monitor,
support
Important Preparation Steps
Access and understand the SAP Activate methodology to learn about the implementation procedure
Access and understand SAP Learning Hub Learning Room for Key Users to learn how to administer the system
Access and understand SAP Best Practices for SAP S/4HANA, cloud editions to learn about reference content
Access starter system with model company data provisioned by SAP
Public
Demo
SAP Activate methodology

Entry Screen
Overview and key information
Access Request Link & Access Link

Phase
Purpose, key deliverables
http://bit.ly/SAPActivate
SAP Activate for Cloud Jam Group
Deliverables
Accelerators, tasks
Roadmap Viewer
https://roadmapviewer-supportportal.dispatcher.hana.ondemand.com
Public

SAP Learning Hub Access for key users
Entry Screen
Overview and key information
Access Link
https://training.sap.com/shop/learninghub
Deployment Option
Scope, tools, Getting Started overview
Getting Started
Accelerators, tasks
Public

SAP Best Practices Access and download
Search and Identify
SAP Best Practices reference package
Access Link
Browse and Download
SAP Best Practices package
https://service.sap.com/solutionpackages
Key Content
Detailed scope and preconfiguration
Public

SAP Best Practices Understand the model company
SAP S/4HANA
SAP Best Practices download includes:

Key documentation of model company:
Process diagram by scope item

Organizational setup of model company
Configuration guides by building block
Test scripts by scope item
Master data uses by master data type
Forms used
Account determination
Configuration capabilities:
You can select your individual scope items
Respective building blocks are selected and displayed
automatically
Public

From SAP standard via best practices and model company to customer solution
SAP
SAP Service
& Support
SAP SET
Pre-Assembly &
Enhancement
Configuration
Sets
One Service
Digital Core
SAP Best Practices
Model Company
Standard solution on
standard maintenance
Ready-for-Assembly.
Preconfiguration done on
LOB, industry, & country
level
Pre-assembled.
Ready for Staging
and Prototyping
SAP S/4HANA
Finance
Preventive
Maintenance
Best Practices
Customer
Model Company
for Utilities;
World Template
Individualized
Customer
Deployment
Ready-to-Consume
Customer
Solution
Public

Enterprise edition
SAP Best Practices in the scope of your starter system (example)

SAP S/4HANA CLOUD ENTERPRISE EDITION
Procure to Pay
Supplier Information and

Master Data
Sourcing and Contract

Management
Operational
Procurement
Plan to Product *)
Production Engineering
and Planning
Production Operations and Inventory & Basic

Execution
Warehouse Management
Inventory & Basic

Invoice and Payables

Management
Product Development and

Project Control
Maintenance
Management
Quality Management and
Compliance
Order to Cash *)
Order and Contract

Management
Inventory & Basic

Receivables Processing
Request to Service *)
Service Master Data

Management
Service Management
Service Parts Management
Core Human
Resources
Cross-Application Time
Management
Employee Central
Connectivity
Core Finance
Accounting and Financial

Close
Cost Management and

Profitability Analysis
Controlling & ServiceCentric Billing for

Professional Services
Project Management for

Service Agreement
Management
CORE INDUSTRY
PRIORITIES
CROSS-ENTERPRISE
PRIORITIES
PROFESSIONAL
SERVICES PRIORITIES
MIGRATION CONTENT
Enterprise Technology
*) SAP Best Practices not in 1511 cloud project services scope
Legend:
Business
Priority
E2E Solution
Integration
Public

Validate solution instead of blueprinting
Workshop B
Delta Design
Workshop A
Solution Validation
7. Release &
Sprint Planning
1. Reference Value
Provide process, value, and
strategic context
Set boundaries
Tie to business case, value drivers
6. Verify & Accept
Verify process & solution
design
Design acceptance
2. Validation of SAP Solution

Show-and-tell SAP standard key
design elements
3. Identify Deltas & Gaps

Identify delta scope and
requirements
Document gaps
4. Delta Scope
Prioritization
5. Delta Design
Update business models and process
design
Solution design and visualization / UX
Public

Fit/Gap Analysis
Starter System
Key Users
SAP Best Practices

Documentation
SAP Fiori
Launchpad
SAP Fiori
Screens
Fit Analysis
Gap Documentation
& Prioritization
Process Diagrams
Test Scripts
Org. Units
Public
10

Solution and configuration specification
Starter System
Key Users
SAP Best Practices

Documentation
SAP Fiori
Launchpad
Personalization of
Org. Model & COA
Gap
Documentation
Solution Design
Configuration
Specification
Process Diagrams (New, Update, No Change)

Test Scripts (New, Update, No Change)
Org. Units (New, Update, No Change)
Self-Service Configuration Specification
Public
11

UK Consultings enterprise structure to be realized with guided configuration
UK Consulting Ltd. UKC
UK-based service business provider
1 company located in London
2 sales organizations
UKC UK
(Controlling Area UK00)
UKC London
(Company Code UK00)
1 service organization
1 purchasing organization
Chart of Accounts
House bank 1
House bank 2
Purch. Org.
UK00
Sales Org.
Northern UK
UK10
Sales Org.
Southern UK
UK20
Service Org.
Central UK
UK00
Public
12
Thank you
open@sap.com

Public
14
Week 3 Unit 4: Scoping and Adapting

SAP S/4HANA, Cloud Edition
Scoping and Adapting SAP S/4HANA, Cloud Edition

Case study overview
Discover
Prepare
Explore
Realize
Deploy
Run

Project
Lifecycle
SAP S/4HANA
cloud edition
Experience
Trial
Fit / Gap based on

model company
Scope and
configure
Migrate,
integrate,
extend, test
Onboard and
deploy
Operate,
monitor,
support
Step-by-Step
Reduced Time to Value
Reduced Total Cost of Ownership
Continuous adoption of innovation
Public

Guided configuration Functional overview
Configure Your Solution
for initial implementation &
continuous innovation adoption
Test Your Processes

Business process-driven, pre-defined
automated test
View Solution Scope

Evaluate activated business
processes and country versions
Migrate Your Data

Embedded migration engine for
simple data migration
Train & Onboard Users

Guided Product tours included in the
product
Manage Your Test Processes

Authoring environment for test cases
Public

Guided Configuration Key for Content Lifecycle Management
Content Lifecycle Management ensures

activation of updated best practice processes
delivered by SAP without disruption.
Customer
Partner
Partner
Best
Practices
SAP Best Practices
Content Lifecycle Management protects the following system

configurations against unwanted changes
Preconfiguration delivered by SAP Best Practices
Customer
Personalization
SAP
Software
Personalization done by customers

New process steps and processes added by customers or partners
Plan
Build
Publish
Maintain
Public

Configuring the solution
Self-Service Configuration UIs
KEY MESSAGE
With Self-Service Configuration
User Interfaces (UIs) you can
adapt the SAP Best Practices

content
to
your
companys
specific situation. Self-Service

Configuration
UIs
enable
quick adaptation of S/4HANA

innovations.
Adapt existing content
Public

UK Consultings enterprise structure to be realized with Guided Configuration
UK Consulting Ltd. - UKC
UKC - UK
(Controlling Area UK00)
UK-based service business provider

1 company located in London
2 Sales Organizations
1 Service Organization
1 Purchasing Organization
Chart of Accounts
- House Bank 1
- House Bank 2
UKC - London
(Company Code UK00)
Purch. Org.
UK00
Sales Org.
Northern UK
UK10
Sales Org.
South UK
UK20
Service Org.
Central UK
UK
Public

Migrate your data
Guided Data Migration
Execute data migration directly out of
Manage your solution
Data migration objects automatically
proposed
Installed base customers can connect
SAP Business Suite system
Template-based approach for new
customers
Public

Integration scenario example
cloud enterprise edition
with SAP Best Practices

baseline for SAP S/4HANA
SAP Best Practices for SAP

S/4HANA Integration with SAP
SuccessFactors Employee Central
with SAP Best Practices for

SAP SuccessFactors
Employee Central
Public

Further information
Blog on Guided Configuration
How to manage your solution with SAP Activate
SAP Activate JAM Group

SAP Activate landing page (external)
Public
Thank you
open@sap.com

Public
11
Week 3 Unit 5: Testing, Migrating

Data, and Preparing for Go-Live
Testing, Migrating Data, and Preparing for Go-Live

Step by step
Discover
Prepare
Explore
Realize
Deploy
Run

Project Lifecycle
SAP S/4HANA,
cloud edition
Experience
Trial
Fit / Gap based

on model
company
Scope and
configure
Migrate,
integrate,
extend, test
Onboard
and deploy
Operate,
monitor,
support
Step by step
Testing
Deploy
Run
Public

SAP S/4HANA simplified test experience Key characteristics
Thorough testing during implementation projects reduces time-to-value and TCO during production
BEST PRACTICES Test Content

Business logic of tests follows
Targeted for BUSINESS USERS

Test content designed for business users
Supports AGILE implementations

Integration with guided configuration
enables quick feedback loops
Public

Deploy Switch to production release
Procedure:
Request the production system.
Request the loading of configuration into the
production environment per the cutover plan.
Request the loading of production data into the
production environment per the cutover plan.
Set up access to the production system for end users.
Verify that the data load is complete and verify quality.
Receive final approval from the stakeholders to begin
productive use of the system.
Activate users in the system.
Public

Run Overview
Discover
Prepare
Explore
Realize
Deploy
Run

Project Lifecycle
SAP S/4HANA,
cloud edition
Experience
Trial
Fit / Gap based

on model
company
Scope and
configure
Migrate,
integrate,
extend, test
Onboard
and deploy
Operate,
monitor,
support
Step by step
SAP Enterprise Support included in SAP S/4HANA, cloud edition

Mission Critical Support
SAP Enterprise Support Academy
Collaboration
Value maps
Public

SAP Enterprise Support for SAP S/4HANA, cloud edition
SAP ENTERPRISE SUPPORT
SAP ENTERPRISE SUPPORT
Collaboration
Faster time-to-value
Improved business continuity
Continuous business
improvement
Empowerment
Greater innovation agility
Innovation & Value Realization
Lower total cost of IT

Built-in SAP ONE Support
capabilities
Customer
Public

Run Mission Critical Support
24x7 mission critical support based on firstclass service level agreements
Accelerated problem resolution for productive system incidents and

critical projects
SAP Enterprise Support advisory: Additional

escalation level in case of mission critical
support situations
Minimized business disruption and reduction of unforeseen

downtime
24x7 access to the Customer Interaction Center

Access to SAPs global support backbone,
including SAP Service Marketplace and SAP
Support Portal
End-to-end supportability in hybrid SAP
landscapes (including access to best practices
for integration)
*)
**)
Reduced financial impact of support issues
New incident
Initial response / Corrective action

based on SLA
Service Level Agreement

Incident Priority
Initial Response
Time*
Corrective Action
(Workaround /
action plan)
1 hour
4 hours**
4 hours
n/a
Initial response time for prio 1 for on-premise & cloud product-related issues 1hr, cloud operations ~0.5hrs (24x7 worldwide);
Prio 2: only during SAPs local office time
Public

SAP Enterprise Support Academy
SAP Enterprise Support Academy empowers you to build up the
knowledge and skills needed to fully maximize the benefit of your
SAP solution.
Platform
We help customers easily access
SAP Enterprise Support offerings.
People
We help professionals stay up-to-date
by providing expert content in various
formats and levels of detail, thus
supporting individualized just-in-time
learning.
Practice
We help boost collaboration between
business and IT units by explaining the
SAP Enterprise Support offerings for the
key roles in the different functional
departments.
https://support.sap.com/esacademy
Public

SAP Enterprise Support value maps
SAP Enterprise Support value maps help you quickly identify the relevant SAP
Enterprise Support services, tools, and expertise for your business needs.
DELIVERABLES
Navigate
to Solutions
Select the SAP Enterprise
Support value map that
addresses your business
challenge and discover your
individual roadmap that gives
guidance on how to best make
use of the SAP Enterprise
Support offerings.
Expert
Guidance
Get personal remote guidance
from SAP support experts and
engineers who moderate each
value map space.
Social Business
Collaboration
On-demand expertise through a
cloud-based social collaboration
platform (SAP Jam) connects
you directly with SAP experts
and peers also from your
mobile device.
Public
Thank you
open@sap.com

Public
11
Week 3 Unit 6: Getting Familiar with

the SAP S/4HANA Marketing Cloud
Getting Familiar with the SAP S/4HANA Marketing Cloud

Business needs
Business needs
Understand customers interests,
trends, and preferences across
all channels
Plan marketing spend and track
spend & effectiveness
Execute e-mail marketing
campaigns
Reduce operational and
infrastructure cost
Application scope recap

Implementing SAP S/4HANA,
cloud marketing edition
Public

Application scope recap
ANALYZE CONSUMER and CUSTOMER
Capture and analyze customer interactions from different channels
Get customer and consumer trends in a single view
START MAIL CAMPAIGN and ANALYZE RETURN RATE
Perform customer segmentation with high speed
Execute personalized e-mail campaigns
Analyze success of e-mail campaigns on open, clicks etc.
MARKETING RECOMMENDATIONS
Increase revenue by making the right recommendations to
customers
Increase conversion rate and average order size and value
MARKETING PLANNING
Plan marketing budget and campaign spend effectively
Enable insight to action in real time using marketing calendar and
graphical UI for budget planning
MARKETING EXECUTIVE DASHBOARD
Comprehensive overview of KPI attainment and marketing
performance benchmarks
ANALYZE
CONSUMER
and
CUSTOMER
ADAPTATION
VIA
SERVICES/
RDS
START MAIL
CAMPAIGN
and
ANALYZE
RETURN
RATE
MARKETING
PLANNING
MARKETING
RECOMMENDATIONS
MARKETING
EXECUTIVE
DASHBOARD
ADDITIONAL
SCOPE
ADDED VIA
QUATERLY
RELEASES
Public

Resources
FAQ SAP S/4HANA, cloud marketing edition
SAP Hybris Marketing JAM page
SAP S/4HANA, cloud edition trial
Public
Thank you
open@sap.com

Public
Week 3 Unit 7: Onboarding End

Users and Further Learning
Onboarding End Users and Further Learning

Simplified knowledge transfer model
Learning
App
Getting
Started
E-Learning
Role-Based
E-Learning
User
Assistance
SAP Learning Hub: Social Collaboration in Learning Rooms
Public

Learning Rooms on SAP Learning Hub
Virtual groups on SAP Learning Hub
Moderated by SAP trainers and experts
Discovery Edition
SAP S/4HANA Overview Learning Room
SAP Activate Learning Room
Professional Editions
SAP S/4HANA Implementation & Configuration Learning Room
SAP Finance Learning Room
SAP Enterprise Management Learning Room
SAP Logistics Learning Room
SAP User Experience / SAP Fiori Learning Room
Public

Recap Week 3
Discover
Prepare
Explore
Realize
Deploy
Run

Project
Lifecycle
SAP S/4HANA
cloud edition
Experience
Trial
Fit / Gap based on

model company
Scope and
configure
Migrate,
integrate,
extend, test
Onboard and
deploy
Operate,
monitor,
support
We covered:
Self-led discovery experience of SAP S/4HANA, cloud edition (Unit 2)

SAP Learning Hub and the model company. SAP Best Practices and their value in analyzing Fit and Gaps (Unit 3)
Guided Configuration App for solution personalization, test, and data load (Units 4 and 5)
SAP S/4HANA Cloud Marketing Edition (Unit 6)
End-user onboarding and deployment (Unit 7)
Public
Thank you
open@sap.com

Public

Week 3 Unit 1: Case Study and

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Week 3 Unit 1: Case Study and

Uploaded by

Copyright:

Available Formats

Week 3 Unit 1: Case Study and

Case Study and Overview

Professional services company: Advisory & Services for Brands

2015 SAP SE or an SAP affiliate company. All rights reserved.

Case Study and Overview

Lisa Senior Consultant

LoB Marketing Services

Stella Accountant Expert

Bob Senior Consultant

End-user user maintenance

LoB Service Delivery

2015 SAP SE or an SAP affiliate company. All rights reserved.

Case Study and Overview

2015 SAP SE or an SAP affiliate company. All rights reserved.

Case Study and Overview

Continuous innovation with Content Lifecycle Management

Guided Configuration App

Fit / Gap based on

Self-led discovery experience of SAP S/4HANA, cloud edition (Unit 2)

2015 SAP SE or an SAP affiliate company. All rights reserved.

2015 SAP SE or an SAP affiliate company. All rights reserved.

2015 SAP SE or an SAP affiliate company. All rights reserved.

Week 3 Unit 2: Discovering

Discovering SAP S/4HANA Online

Fit / Gap based

Discovery phase is fully embedded in end-to-end project experience

2016 SAP SE or an SAP affiliate company. All rights reserved.

Discovering SAP S/4HANA Online

Get hands-on experience: Register for a trial

2016 SAP SE or an SAP affiliate company. All rights reserved.

Discovering SAP S/4HANA Online

Dedicated trials for on-premise and cloud edition

Cloud edition trial focus:

2016 SAP SE or an SAP affiliate company. All rights reserved.

Discovering SAP S/4HANA Online

Quick and easy registration

Contact SAP button

2016 SAP SE or an SAP affiliate company. All rights reserved.

Discovering SAP S/4HANA Online

Prepare final buying decision

2015 SAP SE or an SAP affiliate company. All rights reserved.

2016 SAP SE or an SAP affiliate company. All rights reserved.

Week 3 Unit 3: Preparing for an

Preparing for an SAP S/4HANA Cloud Implementation

Continuous Innovation with Content Lifecycle Management

Important Preparation Steps

2015 SAP SE or an SAP affiliate company. All rights reserved.

Preparing for an SAP S/4HANA Cloud Implementation

SAP Activate methodology

Access Request Link & Access Link

Preparing for an SAP S/4HANA Cloud Implementation

2015 SAP SE or an SAP affiliate company. All rights reserved.

Preparing for an SAP S/4HANA Cloud Implementation

2015 SAP SE or an SAP affiliate company. All rights reserved.

Preparing for an SAP S/4HANA Cloud Implementation

SAP Best Practices download includes:

Process diagram by scope item

Preparing for an SAP S/4HANA Cloud Implementation

SAP Best Practices

2015 SAP SE or an SAP affiliate company. All rights reserved.

Preparing for an SAP S/4HANA Cloud Implementation

SAP Best Practices in the scope of your starter system (example)

Supplier Information and