Professional Documents
Culture Documents
Emma Bjrner
Master dissertation 30 hp
Spring term 2010
Supervisor: Per Olof Berg
Title: Nation branding at world expositions.
Swedens brand architecture at Expo 2010.
Abstract
The objective of this master dissertation has been to develop a preliminary, conceptual
framework for describing Swedens participation at the Shanghai World Expo 2010, and to
study the use of branding and nation branding in a world expo context. The research focus is on
nation branding and world expositions, as well as the Swedish pavilion and the purposes,
intended communication, contributions and activities of Sweden and Swedish actors at Expo
2010. The method used in this thesis is of a case study character, the main component consisting
of qualitative interviews. Problems proposed in nation branding research are related to the
various actors connected to branding initiatives and their distribution of conflicting messages.
Umbrella branding and brand platforms are suggested solutions to reach synergy in joint
communication efforts and nation branding. The empirical study can be interpreted as showing
that a common platform with shared keywords and theme, adapted to the context of Expo 2010,
has been created for Swedens presence in Shanghai 2010. Within the frame of this thesis, the
author develop the concept of brand platform further, supplying it with additional dimensions,
and concluding that the brand platform for Sweden at Expo 2010 create structure and
synergistic benefits elements needed in branding initiatives, for nations as well as companies
and regions.
Keywords
Nation branding, world exposition, Sweden, Expo 2010 Shanghai, brand platform
Table of content
1. Introduction ......................................................................................................................... 5
1.1 Problem formulation .......................................................................................................... 6
1.2 Purpose and research questions .......................................................................................... 7
1.3 The method in brief ........................................................................................................... 7
1.4 Thesis structure ................................................................................................................ 7
2. Literature review ................................................................................................................. 8
2.1 Background: World Expositions ........................................................................................... 8
2.1.1 Purpose and development ........................................................................................... 8
2.1.2 Significant world expositions ........................................................................................ 9
2.1.3 Swedens participation at world expos ........................................................................... 9
2.2 Branding the nation......................................................................................................... 10
2.2.1 Brand, branding and nation branding .......................................................................... 10
2.2.3 Clear, differentiated profile ........................................................................................ 11
2.2.4 Strategic branding ................................................................................................... 12
3. Method ............................................................................................................................... 12
3.1 Interviewees and verbal sources ....................................................................................... 14
3.2 Presentation of the organizations ...................................................................................... 13
3.3 Analysis and reporting phase ............................................................................................ 15
3.4 Credibility ...................................................................................................................... 15
4. Case study / Empirical result ............................................................................................. 16
4.1 The world expo and Swedens participation......................................................................... 16
4.1.1 Shanghai World Expo 2010........................................................................................ 16
4.1.2 The Swedish organization .......................................................................................... 16
4.1.3 The Swedish pavilion ................................................................................................ 17
4.1.4 Swedens communication platform ............................................................................. 18
4.2 Perceptions of official Sweden and actors ........................................................................... 19
4.2.1 Purposes, intentions and goals ................................................................................... 19
4.2.2 Program, activities and contributions .......................................................................... 20
4.2.3 Communication about Sweden and its actors ............................................................... 21
4.2.4 Swedens communication platform ............................................................................. 22
4.3 Using World Expos to brand nations .................................................................................. 23
5. Summary and Analysis ....................................................................................................... 24
6. Discussion and Contributions ............................................................................................. 26
7. Sources .............................................................................................................................. 28
Appendices
Appendix 1: World Expositions
Appendix 2: World Expo in Shanghai 2010
Appendix 3: The Swedish participation
Appendix 4: Program highlights
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This report is a part of the research program on Metropolitan Branding, funded by the
Swedish Science Foundation and hosted by Stockholm University, School of Business. The
conclusions drawn and the findings presented are however the sole responsibility of the author.
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1. Introduction
Today, the world is one market and competition between places is global. Nations compete for
skilful workforce, foreign investments, tourism income, and much more. The challenge of
building a nations wealth has become a critical business arena, and, to be competitive, nations
are trying to develop their attractiveness and promote their uniqueness. According to scholars in
the field of marketing and nation branding, nations today must focus on generating and
maintaining competitive advantage as well as manage and control their nation branding
(Anholt, 2007; Moilanen and Rainisto, 2009; Kotler, 2002; Olins, 2003). Nation branding
means to define what makes a country unique and then making sure that the unique pictures
reach the target groups. Nation branding involves promoting a nations image to an
international audience and should address the image and message to further a countrys
political, social and economic gains as well as create competitive advantage (hrvall, 2005;
Fan, 2005). According to Dinnie (2008), the purpose of nation branding is to fulfill three major
objectives, namely to attract tourists, to stimulate inward investment and to boost exports.
Even though the application of branding techniques to nations by many scholars are seen as a
relatively new phenomenon (ibid), the idea of branding the nation is not new: Although the
technologies are new and infinitely more powerful and pervasive than ever before, and the word
brand is also new, the concepts which it encompasses are as old as the nation itself (Olins,
2003; Fan, 2005). According to Bolin (2006), nations have marketed themselves since at least
the world fairs of the 19th century. World expositions have been important events in that they
have functioned as promotional institutions for nations and often acted as platforms for
countries to show their competitive edge and impress with the most advanced inventions of their
time (ibid; Bjrck, 2010).
Universal expositions imply the large, public exhibitions arranged since the mid 19th century.
The very first world exposition was held in 1851, in the Crystal Palace in London. Since then
more than 60 word expositions have been arranged, in total attracting about 800 million visitors.
The rapid pace and changed conditions of the contemporary world have changed the character
of world expos. The focus for world exhibitions in the 19th century was on nations presenting
technology, news and regions conquered. Today news spread fast and inventions and
discoveries are hard to keep quiet about (Sweden Expo Committee, 2010; Bjrck, 2010).
According to Ekstrm (2010), the contemporary world expositions are more focused on creating
business relations, as opposed to earlier times when the purpose was broader.
From May 1st until October 31st, the largest world exposition ever is held in Shanghai, China.
The theme for Expo 2010 is Better City, Better Life and a focus is consequently on the
aspiration to create better living conditions in cities. Almost all nations of the world will be
present and exhibit their countries unique qualities. The overall aim of the Swedish
participation at Expo 2010 in Shanghai is to strengthen a positive image of Sweden
internationally and to promote the competitiveness and creativity of Swedish trade and industry.
The purpose is also to reinforce Swedens attractiveness for tourism and investment as well as
for research and cultural exchange (Sweden Expo Committee, 2010). On the opening day of the
Swedish pavilion and the World Expo 2010, Annika Rembe (General Commissioner in the
Expo Committee) was quoted in the Swedish newspaper Dagens Nyheter, saying: The purpose
is to strengthen the image of Sweden in China and to create a platform that enable Swedish
companies to develop and create new business opportunities (DN, 2010-05-01).
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On the opening day of the Swedish pavilion 107 partner companies where sponsoring Swedens
participation in Shanghai. Swedish companies have appointed staff to the Expo Committee
organization, participated in the creation of the Swedish pavilion, and played a role in the
selection of the keywords for Swedens participation at Expo 2010 in Shanghai. This have
resulted in an exhibition and a pavilion that integrates messages about Sweden with examples of
innovative solutions, products and services founded by Swedish companies, regions, and
organizations, incorporated in the theme for the exhibition, Sprit of innovation (Nina Ekstrand,
2010-04-29; Expo2010.se). Ekstrand says that, Swedens participation in Shanghai can be seen
as a platform for dialogue, comprising the pavilion, the exhibition, VIP and promotion, the
program (seminars, workshops, street performances, etc.) and communications.
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2. Literature review
2.1 Background: World Expositions
Universal exposition or world expo is the name given to the large, public exhibitions arranged
since the mid-19th century. The International Exhibitions Bureau (BIE) defines world
expositions as: An exhibition is a display which, whatever its title, has as its principal purpose
the education of the public: it may exhibit the means at mans disposal for meeting the needs of
civilization, or demonstrate the progress achieved in one or more branches of human endeavor,
or show prospects for the future (1928 Paris Convention, Article 1). The International
Exhibitions Bureau is a large international and intergovernmental organization in charge of
overseeing the calendar, the bidding, the selection, and the organization of world and
international expos. The mission of BIE is to maintain the integrity and quality of expos so that
they may continue to educate the public and promote innovation in the service of human
progress. BIE works in order to ensure that expos not only provide a benchmark for the human
progress, but also propose a road map for the way forward (BIE, 2010).
2.1.1 Purpose and development
To some degree, the Industrial Revolution gave birth to the world expo, as the original intent
was to display the achievements of different countries industrial revolution. According to Bolin
(2006, p. 189), the rise of the world fairs was an important feature of the modern state. Many of
the worlds most famous buildings (e.g. The Statue of Liberty) and ideas can be traced to the
world expositions. The international exhibition history was in many ways also a reflection of the
nation creating process that continued throughout the 19th century. The social modernization
process was manifested in the exhibition fields, and a new demand for the nation as a unifying
point of identification was apparent. As a response to the need for the nation, during the late 19th
century a large amount of symbols and traditions were constructed, in order to highlight a sense
of belonging in a time of rapid change (Ekstrm, 1994, p. 273-4).
At the earliest expositions national business corporations operated as signifiers in the process of
displaying the nation, its culture, history and future prospects, and the interests of the nation
and the corporations went hand in hand. Ford and Singer, for example, were cultural products of
the United States, a part of the national heritage and evidence of progressive modernization
(Harvey, 1996, p. 100). Throughout the 19th century, the universal exhibitions focus was to a
large extent on modernization, the marketing of commodities and the change towards a modern,
capitalist world with increased production and exchange (Sweden Expo Committee, 2010;
Harvey, 1996, p. 50). Ekstrm (1994, p. 233) states that the exhibitions during the 19th century
were motivated in particular by a strive towards an educating, mobilizing effort to bring the
audience to a level of cultural development as well as to create agreement on the industrial
project and the world picture that was its foundation. Also Harvey (1996, p. 56-57) put
emphasis on the connection between the modern state and the world fairs, claiming that, in the
mid 19th century, the modern state was a recent phenomenon, and one which the cultural
complexes of the universal exhibitions were precisely designed to promote.
According to Bolin (2006, p. 189), the world fairs have historically been events that have
functioned as promotional institutions in which nations could impress with the most advanced
inventions, and the most refined cultural and artistic expressions, of their time. World
expositions in the contemporary world have become sites of promotion for both industrial and
post-industrial economies as well as a display of the radical effects of human progress and
innovation (Harvey, 1996, p. 24, 50). In terms of economic and cultural impact, the World
Expos are measured as one of largest events in the world (Sweden Expo Committee, 2010).
Today, world expos are constantly taking new forms. Every expo has a main theme, but the
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different pavilions (including theme pavilions, national pavilions and corporate pavilions) are
free to plan, design and build their pavilions based on their backgrounds and understanding of
the theme (Expo.cn 3).
2.1.2 Significant world expositions
The very first world expo was held in 1851, in the Crystal Palace in London, and was called the
Great Exhibition of the Works of Industry of All Nations. Ten countries were invited to
participate in the 160-day event, which attracted around 6.3 million visitors (Expo.cn 3). Since
then more than 60 world expositions have been arranged, in total attracting about 800 million
visitors. Every fifth year a larger exposition, lasting for a period of maximum six months, is
held. A smaller exposition (called International Expo) is arranged between the two world expos,
lasting for maximum three months (Sweden Expo Committee, 2010; Bjrck, 2010).
The 1900 Exposition Universelle in Paris is seen as one of the very successful world expos. The
theme was The Evaluation of a Century and displayed was technological achievements of the
19th Century. The exposition attracted 48 million visitors, which greatly exceeded the number of
visitors in previous expositions. After the 1900 Expo in Paris the impact of the industrial
revolution started to fade and technology was not as much in the centre of world expos (Expo.cn
3). Another significant world exposition in the course of the world expo development is the
Chicago Expo in 1933. 47 countries participated at the world exposition in Chicago and 38
million people visited the site. The theme was Century of Progress and for the first time large
corporations, including motor companies like GM, Ford and Chrysler, where allowed to have
their own pavilions, which was welcomed by both entrepreneurs and visitors (ibid). In the 1958
Brussels Expo the theme was A world view A new humanism which symbolized a shift
from an emphasis on technology centered ideas to humanism. In 1970, Japan and Osaka was the
host for the world expo, attracting 76 countries, 4 international organizations and in total 64
million visitors. This was the largest number of visitors in the expo history as well as the first
world expo held in an Asian country (Expo.cn 3).
2.1.3 Swedens participation at world expos
Since 1933 Sweden has participated in all world exhibitions, except the one in New York 1939
and in Port au Prince 1949. During the very first world exposition in London, Sweden exhibited
products from the iron industry, among other things steel, ore, pig-iron, rod iron and smithery.
At the 1992 world exposition in Sevilla, Swedens theme was The Light of Inspiration and the
main theme for the expo was The Era of Inventions. This was to materialise the belief that
Swedes have long been, and also will be, active in the field of inventions and creativity (Expo
Committee, 2010; Bjrck, 2010; Terra Scaniae, 2010). In Lisbon 1998 Swedens theme was
Climate North (Swedish: Klimat Nord) and the main Expo theme was The Oceans, a
Heritage for the Future. In Hannover 2000, Swedens theme was The bridges of knowledge
(Swedish: Kunskapens broar) emphasizing learning through experience, cooperation, a holistic
view and commitment. Various actors participated and the setup was very ambitious, Lind
(2010) states. In Aichi 2005, Sweden shared a pavilion with the Nordic countries, under the
theme Oasis in the north. The national profile of Sweden was rather weak, but the pavilion
was popular and the number of visitors exceeded the expectations (ibid).
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brand is the best possible precursor to building a profitable business. Branding a nation is
however not the same as branding a company or branding products, but many of the techniques
are similar: People are people whether they work in a company or live in a nation and when
businesses create loyalties with the workforce, suppliers, communities, customers and investors
they use similar techniques to those of nation builders (Olins, 2002, p. 247). In Fans (2005, p.
7) viewpoint, a nation cannot be seen as a product in the conventional sense as it does not offer
any tangible product or service, but rather represents and encompasses a wide variety of factors
and associations such as place, natural resources, people, history, culture, political and
economic systems, social institutions and infrastructure. According to Moilanen and Rainisto
(2009, p. 3), branding models and procedures made for company products can not be directly
applicable when branding complex and multidimensional entities such as countries. Olins
(2003, p. 167) similarly states that nation branding is far more complex compared to product
branding, involving much more co-ordination. Olins however also maintains that the essentials
are the same, stating that both commercial and national brand-building are concerned with the
creation of clear, simple, differentiating propositions often built around emotional qualities
which can be readily symbolized both verbally and visually.
2.2.3 Clear, differentiated profile
Most people around the world today are too busy with their own lives and countries to spend
time to form informed views about the nearly 200 countries in the world: We make do with
summaries for the vast majority of people and places [] and only start to expand and refine
these impressions when for some reason we acquire a particular interest in them Anholt (2007,
p. 1). Olins (2003, p. 150) states along the same lines that, most people know very little about
nations other than their own and when they know anything at all their beliefs are often formed
by myth, rumor and anecdote, almost always leaning towards grotesque caricature which can be
bruising to trade, tourism and inward investment.
Kotler (2002, p. 245-5) among others emphasize that an image needs to be simple, distinctive,
appealing, close to reality and believable in order to be effective. Many nations are today
working hard to differentiate themselves from other countries, establishing a distinct profile and
promoting their uniqueness. According to Fan (2005, p. 10), it is however a major challenge to
communicate a single image or message to different audiences in different countries. This is
also a concern of Kavaratzis (2005, p. 330), who claims that activities of place promotion and
nation branding have in earlier times been intuitively and randomly carried out. Different
organizations have moreover had varying interests regarding the promoting of a place or nation,
lacking a more focused, integrated and strategic oriented implementation. Also Moilanen and
Rainisto (2009, p. 19), discuss place marketing and the challenges that the branded destination
as a multidimensional and complex entity implies. They state that the large groups of actors that
participate in the branding production often are different from each other, due to their
objectives, resources and capabilities. Therkelson and Halk (2008) states along the same lines
that places are created by a multitude of associated actors, have several target groups, numerous
suppliers and countless product offers. These should all be coordinated and managed within the
branding initiative. Also Anholt (2007, p. 2) see a problem in that many countries, and in it
various actors, agencies, ministries, organizations, companies etc., seldom promote their
products and services in a coordinated way, and consequently sending out conflicting messages
about the nation. The result, Anholt (ibid, p 3) states, is that no consistent picture of the nation
emerges and its overall reputation stands still or moves backwards.
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3. Method
I have chosen a case study approach as the method for this master dissertation, since case study
research enables the researcher to answer how and why type of questions, while taking into
consideration how a phenomenon is influenced by the context within which it is situated (Baxter
and Jack, 2008, p. 556). A case study approach appear appropriate also since I aim at
investigating a contemporary phenomenon within its real-life context with the purpose of
gaining an understanding of actors, interactions, sentiments and behaviors (Nordin, 2009). A
hallmark of a case study research is the use of multiple data sources, a strategy which also
enhances data credibility. Potential data sources may include, but are not limited to,
documentation, archival records, interviews, physical artifacts, direct observations, and
participant-observation (Patton, 1990; Yin, 2003; Baxter and Jack, 2008, p. 554). I have used
various sources for data collection, the main source being qualitative interviews with
representatives of the official Sweden (Swedish Institute, Ministry of Foreign Affairs, Swedish
Trade Council, Invest Sweden and Visit Sweden) and Swedish actors (companies and regions).
Interviews have also been conducted with researchers knowledgeable in the field of world
expositions. Insights have furthermore been supplied by representatives and organizations active
in the project of the Swedish pavilion. In addition to the interviews I have used information
achieved at the training of the guides working in the Swedish pavilion and material supplied by
the Swedish Expo Committee and its cooperating parties. In my position as a full-time
employee as guide and VIP Officer in the Swedish pavilion, working in the pavilion for about 6
months, I have moreover been able to access useful information about, as well as gain an indepth understanding of, Swedens participation at the world expo in Shanghai 2010. The choice
of a case study research approach is suitable also since it enables me as a researcher to gather
data from a variety of sources in order to describe the case (Baxter and Jack, 2008, p. 556).
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A danger when gathering data from various sources, like I have done within the frame of this
thesis, is that the collection of overwhelming amounts of data can come to require a lot of
management and analysis (Baxter and Jack, 2008, p. 554). In order to limit my scope I have
consistently returned to the purpose and frame of questions established for this thesis, and made
constant attempts to limit the research area to these. By using a case study approach, the method
used in the research for this thesis is consequently of a qualitative (as opposed to quantitative)
character. A certain feature of qualitative methods is that they start from the perspective and
actions of the subjects studied (Alvesson and Skldberg, 2000). This is appropriate in my study
since the focus is on Swedish actors purposes, reasoning, actions and communication at the
World Expo 2010 as well as nation branding at world expos. Quantitative studies typically
proceed from the researchers ideas about the dimensions and categories that come to enact the
central focus for the research (Bryman, 1989, in Alvesson and Skldberg, 2000) which appear
inappropriate for my research since my purpose is of a more exploratory character, aiming to
study various, non-predictable ideas about Swedens participation at the world expo in
Shanghai.
Atlas Copco is a world leader in industrial tools, compressors, construction and mining
equipment.
Envac is a global leader in automated vacuum waste collection.
Ericsson is a world-leading provider of telecommunications equipment and related
services to mobile and fixed operators globally.
SEB is one of Europes leading banks.
SKF is a leading global supplier of products, solutions and services within rolling
bearings, seals, mechatronics, services and lubrication systems.
Stockholm Business Region is the official investment promotion agency of Stockholm.
In addition to these organizations, also Futurniture (Jakob Lind) and Springtime (Carin Lembre)
have offered useful information regarding Swedens participation at Expo 2010. Futurniture is a
communications agency, cooperating with Springtime, Tengbom and Eastwei to create the
concept and design of the Swedish pavilions exhibition at Shanghai Expo 2010. Springtime is
the lead agency in charge of the Swedish exhibition (Expo2010.se, tema och utstllning). In the
initial phase of my research met Jakob Lind (in February 2010) for a briefing about world expos
as well as the work of Futurniture and Springtime in connection to Expo 2010.
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Organization
Position
Karin Serenander
Deputy Director
10-02-10
45 min
Staffan Bjrck
Senior adviser
10-02-23
45 min
Jerker Nilsson
Coordinator
10-02-26
40 min
Cecilia Schartau
Project leader
10-03-18
30 min
Sren Pettersson
Invest in Sweden
Agency (ISA)
10-03-10
40 min
Bo Sderstrm
Visit Sweden
Information Director
10-02-36
30 min
Monica Ewert
Stockholm Business
Region (SBR)
Director of Communications
10-03-11
30 min
Jan Jonsson
SKF
Manager Corporate
Communications Projects
10-02-18
15 min
Henry Stnson
Ericsson
10-03-02
15 min
10
Jonas Trnblom
Envac
10-02-26
30 min
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Annika Berglund
Atlas Copco
10-02-23
15 min
12
Katrin Lindholm
SEB
10-02-17
15 min
13
Anders Ekstrm
Royal Institute of
Technology (KTH)
Research leader
10-03-09
50 min
14
Brita Lundstrm
Royal Institute of
Technology (KTH)
Researcher
10-03-16
30 min
In addition to the above interviewees data for this thesis have also been gathered from the guide
training sessions in Stockholm (January 2010) and in Shanghai (April 2010) and hence from the
people in the table below:
1
Staffan Bjrck
MFA
Senior adviser
10-01-27
Jerker Nilsson
SI
Coordinator
10-01-27
Cecilia Schartau
STC
Project leader
10-01-27
Sren Pettersson
Invest Sweden
10-01-27
Carin Lembre
Springtime
10-01-27
Jakob Lind
Futurniture
CEO
10-01-27
Nina Ekstrand
Expo Committee
10-01-27, 04-29
Annika Rembe
Expo Committee
General Commissioner
10-04-07
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3.4 Credibility
Data credibility can be enhanced by using multiple data sources, which has been the case in this
study. It is moreover suggested that researchers plan for opportunities to have either a prolonged
or intense exposure to the phenomenon under study within its context so that, among other
things multiple perspectives can be collected and understood (Patton, 1990; Yin, 2003; Baxter
and Jack, 2008, p. 556). In the frame of this thesis I have used interviews, seminar notes from
the guide training and freshly published material related to Swedens participation at the World
Expo 2010, in Shanghai. This, along with my presence in the Swedish pavilion at the Expo site,
has created possibilities for a thorough, in-depth perspective into my research area and topic. In
order to reach high quality of the research, most interviews conducted for this thesis have been
done in person. The majority of the interviews have moreover been recorded and then
transcribed, in order to not miss out on crucial parts and to avoid misunderstandings. The
interviews that have been conducted by telephone (the interviews with the majority of the
Swedish actors) have been transcribed right after the interviews. The written transcriptions
where then e-mailed to the interviewees, giving them the possibility to revise. As data are
collected and analyzed researchers a process of member checking can be integrated. The
researchers interpretations of the data are then shared with the interviewees, who have the
opportunity to discuss and clarify the interpretation, and contribute new or additional
perspectives on the issue under study (Baxter and Jack, 2008, p. 556). When conducting the
interviews that have been done in person, I have informed the interviewees that I will supply
them with the parts from the interview that I would like to include in the thesis, in order to
double check that I have understood and interpreted the person correctly. This method has
opened up for a possibility for the interviewee to make additions to the original interview and
clarify potential misunderstandings and/or misinterpretations.
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taking place among the visitors and guests of the Swedish pavilion. Business, Science, Culture
and Society are the four program dimensions, and the venues are Swedens pavilion, the Expo
Area and the creative city of Shanghai. The purpose of Swedens program and activities at Expo
2010 is to strengthen and deepen the Expo participation 2010. (Sweden Expo Committee;
Sweden Expo Intranet). More information about the program is supplied in Appendix 5:
Program highlights.
Keywords in the Swedish participation at Expo 2010 are Innovation, Communication and
Sustainability, and the theme is Sweden Spirit of Innovation. The background of the
communication of Swedens participation at the world expo is the assignment of defining
and visualizing Sweden as a nation, producing the right conditions and providing a platform for
dialogue, meetings and relation building. In order for the theme to be as effective as possible, it
should permeate all aspects of the Swedish participation (Swedish Expo Committee). Annika
Rembe (Expo Committee) points out that, during the world expo 2010, Sweden shall
communicate the story about Sweden and the Spirit of Innovation, and also include the Swedish
companies and their stories. Important is also to create a dialogue and share interests as well as
learn, understand and share experiences. The communication should lead to a positive and
balanced image of Sweden as an innovative and open country with a strong commitment to
development that prioritizes people and the environment. Another purpose of the
communication is to create an understanding of and interest in Swedish values. Building an
effective platform for co-financiers (government and business) to develop business and bilateral
relations is another aim that the communication efforts shall assist. Communicating the Swedish
nation brand should also lead to a network of individuals or groups with an interest in Sweden,
called Friends of Sweden, says Rembe.
4.1.4 Swedens communication platform
From 2005 to 2006, a platform for Sweden as a brand was developed in close collaboration
between the organizations in the Council for the Promotion of Sweden (NSU). During the
development phase, between 500 and 600 people were involved at some point, both through a
number of workshop series and through surveys and studies of Swedens image. In May 2006,
the Council for the Promotion of Sweden adopted this platform as the foundation to be applied
in work with Swedens image (Brand Sweden, 2008). The main values and key words of the
platform are Open, Innovative, Caring and Authentic. The purpose of the communication
platform is to act as a point of departure in order to create a more powerful presentation of
Sweden abroad. It should also enable and encourage Swedish actors to cooperate (SI, 2009).
Wstberg (2005) states that, in order to brand Sweden, synergy between the information and PR
about Sweden is essential. Bergman (2009) similarly emphasizes the importance of Swedens
unified communication platform for the official Sweden and Swedish actors. In the creation of
the Swedish exhibition at World Expo 2010, Swedens communication platform has formed the
basis and acted as a guideline for the messages and communication (Ekstrand, 2010-01-27).
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Jonas Trnblom states that for Envac it is important to be seen in the World Expo context, with
the theme Better City, Better Life and Spirit of Innovation, as well as to support the Swedish
participation at Expo 2010. It is also essential to be able to invite important, Chinese decision
makers and have discussions and build relations with them in Shanghai. The purpose of SKFs
participation at Expo 2010 is, according to Jan Jonsson, to strengthen SKFs position on the
Chinese market and communicate with customers in China. SKF also want to communicate
with their employees in China, build relations with them and give them a chance to learn more
about Sweden. Monica Ewert, Stockholm Business Region, explains that the aim and purpose to
participate at Expo 2010 is based on an interest from Stockholm City to get closer to the
Chinese market and present Stockholm as an interesting destination for innovation and visits.
The aim is also to promote Stockholm as The Capital of Scandinavia and thus attract visitors
and investors to the region.
Sren Pettersson (Invest Sweden) regards Swedens participation at Expo 2010 as a giant
marketing project: At a World Expo, everything is gathered in one place and the whole world
is watching you. And in todays global world, more people are watching than ever before.
According to Annika Rembe (Expo Committee) an important reason to participate in a world
expo is due to businesses need for a platform: Having an official platform is especially
important in China, since the Swedish companies are more well-known than Sweden. The
global brands, the industries and the companies are a part of brand Sweden. Jan Jonsson (SKF)
similarly points out that, The Swedish pavilion at the World Expo is an explicit platform in
order to communicate and build relations. Henry Stnson at Ericsson states that, in a country
like China, where relationships is one of the most important factors in life and business, there is
a reverse logic if we did not participate it would be perceived as odd by our Chinese
subsidiary. For Atlas Copco, participating at Expo 2010 is important due to China being such a
large and important market. Participating at a world exposition is an important strategic,
marketing tool: Its about building relations, have fun and at the same time be serious, says
Annika Berglund, adding on that, Expo 2010 attract enormous amounts of people, and give us
a chance to show Atlas Copco together with other, Swedish, strong companies and brands. It is
also an opportunity to invite our partners to a unique milieu.
4.2.2 Program, activities and contributions
The official partners, organizations and sponsors are arranging various activities in the VIP
section at specific, defined dates (Expo Committee). Atlas Copco has, for example, invited 6000
visitors to the pavilion consisting of the most important customers, suppliers and universities.
Ericsson will meet customers and also arrange innovation seminars to which people from all
over the world are invited. Stockholm (City and Business Region) have three days in June,
namely Stockholm Business Day, Stockholm Innovation Day and Stockholm Education and
Alumni Day. SEB are in the end of May arranging what they call Chinas challenge, inviting
companies in Asia with connections to the Nordic countries. In the end of June, SEB will
discuss the Nordic market and investment possibilities with Asian banks and financial
institutions. Both SEBs activities include dinner, entertainment and mingle, which is very
important in order to build relations, Katrin Lindholm maintains. SKF are, during two days in
May arranging effective client meetings and customer conferences. In September, SKF will also
arrange family and student days as well as a joint seminar with SEB and Investor. Relationship
building and a long term approach are in focus for SKFs activities. In the end of June, Envac
and its sister company Stena Metall will organize an international waste handling conference in
the Swedish pavilion to which Chinese decision makers will be invited.
Nina Ekstrand (Expo Committee) points out that many Swedish companies give examples of the
brand of Sweden and are showing how Sweden is innovative by supplying their innovations and
products to the exhibition. Jonas Trnblom states that Envacs waste handling technology will
be exhibited in the Swedish pavilion as one of many examples of a sustainable and innovative
product and solution. Atlas Copcos contribution to the Swedish pavilion is a large drill that is
very quiet and can function well in a city environment. According to Annika Berglund the drill
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conveys that it is possible to develop products with high productivity but that are quiet and
suited to urban environments and hence that there does not need to be a contradiction between
city and industry relating to the Expo 2010 theme Better City, Better Life. In one of the
rooms in the Swedish exhibition, regions have been given the chance to present innovative,
creative and brave ideas and/or projects. A contribution from Stockholm to this exhibition room
is the moon house, described by Monica Ewert (SBR) as both an exciting story and an
innovation. Visit Sweden is contributing to the Swedish pavilion by providing pictures to be
used in the exhibition. Bo Sderstrm states that Visit Sweden also is contributing with the
tourist related information of the two web sites www.sweden.cn and www.expo2010.se.
4.2.3 Communication about Sweden and its actors
Sren Pettersson (Invest Sweden) thinks it is important to highlight what we know is big in
China, for example that Sweden was the first country to recognize China and the fact that
Chinese people are familiar with JO Waldner, ABBA and the Nobel Prize. Pettersson says that,
there are many facts, people, concepts etc. to use in order to make people understand Sweden
better, because many times they do not know that these things are Swedish. Staffan Bjrck
(MFA) states that the Swedish pavilion try to showcase what Sweden is good at related to the
theme of the whole Expo and hence urban environment and the technology that makes it
possible to create energy-efficient cities. Cecilia Schartau (STC) thinks it is important to
emphasize Swedens ability to have a holistic view and communicate how we work in Sweden
making 1 plus 1 equal 3: The key message for the recipients of the message in China is to
demonstrate the economic development that Sweden has experienced, while at the same time
drastically decreasing our CO2 emissions.
Invest Sweden want to communicate the benefits of the Swedish market as well as how Invest
Sweden can help companies to invest in Sweden. Pettersson states that Invest Sweden would
like to strengthen the message that it is cost efficient to invest in Sweden, that Sweden is a good
link to the north of Europe and that we have technology, Science Parks and a whole lot of
clusters. Schartau thinks that it is important to show that Sweden is a small country with many
competent companies and a lot to offer and that Sweden has made a journey from being one of
the most oil-dependent countries in the industrialized world in the 1970s with many
environmental problems to today being a forerunner in combining sustainability with economic
growth. Henry Stnson, at Ericsson, put emphasis on that Sweden has an incredible industrial
tradition: Although we are so few people we have so many big companies. Sweden and the
Swedes have over the years demonstrated a great ability to create and build new things. At the
World Expo 2010 it is important to show that much of what we are doing can create a
sustainable world, which is in line with the overarching theme of the exhibition.
Monica Ewert (SBR) states that, we have understood that Chinese are good at research and
development. What Sweden is good at is that we have taken ideas from the idea and conception
stage to implementation, by cooperating with many others. I think this to a large degree depends
on that we have a holistic approach (which is incredibly important to be able to create new
companies and to make innovations flourish) and that we are good at collaboration. It can be
exciting to bring this forward in China. Katrin Lindholm (SEB) maintains that, important
messages to communicate, for both Sweden and SEB, concerns CSR and possibilities to create
necessary conditions for sustainability, as well as the human perspective and with it human
rights: Openness is also important, which in Sweden for example can be exemplified by
deregulation of credit markets. Jonas Trnblom (Envac) emphasizes the need to communicate
sustainability as an important component of what Sweden is good at: Sustainability is one of
those things that really characterize Sweden. And this is particularly true for urban
development. When it comes to marketing its always easier to enhance and reinforce rather
than create. Moreover, its easier to build on something which is positive.
Ewert describes Stockholm as the locomotive of Sweden: We want to reflect the diversity,
nature, the clean water and respect for people. The main values that SEB would like to
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emphasize include quality, long-term approach, innovation and tradition and that SEB is a
forward looking and international company, Katrin Lindholm states. SKF want to communicate
messages related to innovation and sustainability, says Jan Jonsson. SKF put large emphasis on
sustainable solutions, one example being the bearing whose primary mission is to reduce
friction which leads to decreased energy expenditure: We also wish to convey that SKF has
grown into a knowledge enterprise, to a knowledge engineering company focusing on
comprehensive solutions and energy conservation. Henry Stnson, at Ericsson, explains that
Ericsson is focusing their communication on a number of different messages related to
innovation. Atlas Copcos main target group is their customers: To them, we want to
communicate and prove that Atlas Copco can offer productivity-enhancing and sustainable
solutions. Another important target group for Atlas Copco is future employees: To this group,
we want to communicate that Atlas Copco is a company that values and invests in health,
security and skills development.
4.2.4 Swedens communication platform
Karin Serenander (MFA), says that the main purpose of the Swedish communication platform is
to have a common ground and point of departure regarding what to communicate abroad and to
do it in a similar way: When having a shared communication platform for a country and
getting all parties involved in nation branding to incorporate these values into everything they
do, then we can really work in a joint effort to emphasize the innovative Sweden, our strengths
and the things that are unique about Sweden. Jerker Nilsson (SI) states that, the communication
platform is about having a similar ground and a strong common denominator as well as the
same point of departure. A communication platform can create synergy and cooperation
between the official Sweden and Swedish companies, organizations and regions. Many Swedish
companies perceive a value in emphasizing that they are Swedish, Nilsson states. In todays
globalized world, where you have to make fast decisions and there are endless amounts of
information to obtain, it is important to work together or otherwise your messages will
disappear in the information flow, Nilsson maintains. If many actors influence in their
respective areas, the picture of Sweden can be adjusted. It is not about creating a dream picture,
but about emphasizing the core values of Sweden, and to do it together: If looking globally,
Sweden is rather small and unknown. The goal is not for everything to be undiversified, but that
we travel on the same road. You may reverse a little, make a turn at some point, but you all keep
the same direction, says Nilsson. Bo Sderstrm, says that Visit Sweden use Swedens
communication platform at Expo 2010 in the same way as they always do: We compare our
campaign(s) towards the platform and test it against the values of the platform, using the
platform like a filter.
Atlas Copco have not adapted their communication to the brand of Sweden, but Annika
Berglund states that the companys values are in line with Swedens brand and communication,
especially regarding innovation. Neither Ericsson, nor Envac or Stockholm Business Region use
Swedens communication platform in their communication at Expo 2010. Monica Ewert (SBR)
however experience that Stockholm is a Sweden in miniature and hence there are many
similarities between Swedens and Stockholms communication platforms. Katrin Lindholm
(SEB) states that the values that form the basis for Swedens communication platform are taken
into account when communicating at Expo 2010. SEB have been given material about Swedens
communication platform from the Expo Committee and have also read about the main values
when communicating the image of Sweden, at the Swedish Institutes web site. Jan Jonssson at
SKF states that, Swedens image and the messages in the Swedish pavilion are in line with
SKFs values and the way we work.
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act as very good examples and proof of that it is the complete opposite. The globalization
process support the need for national stereotypes, since the trade over large distances creates a
demand for simplicity, not for complex images of regions. A rather new phenomenon in the
world expo context, Ekstrm states, is that PR firms take a larger responsibility for the creation
of the exhibitions and thus the pavilions. According to Staffan Bjrck (MFA), world exhibitions
today are more focused on image creation than they historically have been. Bjrck moreover
predicts that the current emphasis on the environment and making the world a better place, as
well as the focus on image creation, will stay and even increase in coming years.
means to define what makes a country unique and then making sure that the unique pictures
reach the target groups. The need for clear messages can moreover be related to Ekstrms
argument, that the globalization process support the need for national stereotypes, since the
trade over large distances creates a demand for simplicity, not for complex images of regions.
This claim can also be interpreted as a need for synergy between actors in the branding
initiative.
According to the Swedish Expo Committee (2010), the background of the communication of
Swedens participation at the world expo is to define and visualize Sweden as a nation,
producing the right conditions and providing a platform for dialogue, meetings and relation
building business. In order for the theme to be as effective as possible, it should permeate all
aspects of the Swedish participation. Nina Ekstrand (Expo Committee) explains that numerous
Swedish companies were invited to assist in creating the Swedish pavilion, resulting in an
exhibition that integrates messages about Sweden with examples of innovative solutions,
products and services founded by Swedish companies, regions, and organizations, incorporated
into the theme for the exhibition, Sprit of innovation. This can be related to Moilanen and
Rainistos (2009) ideas about the creation of a branding program, which needs integration,
cooperation and coordination. The Swedish actors who are using the VIP section arrange
different activities there, including lectures, seminars, film screenings, receptions and dinners.
In addition to the VIP events various other activities are on the program in the Swedish pavilion
and in connection to it, such as music, dance and other performing acts, incorporated into the
program dimensions of business, science, culture and society (Sweden Expo Committee, 2010).
Another tool created in order to have a similar ground and a strong common denominator as
well as the same point of departure, is Swedens communication platform. In the word expo
setting it shall enable and encourage Swedish actors to cooperate. A communication platform
can create synergy and cooperation between the official Sweden and Swedish companies,
organizations and regions. The communication platform is about emphasizing the core values of
Sweden and to doing it together (Nilsson, SI; Ekstrand, Expo Committee; SI, 2009). Most of the
Swedish actors interviewed for this thesis do not however use Swedens communication
platform as a base and point of departure in their communication at Expo 2010. They do
nevertheless state that the values of their company or region to a large extent are in line with
Swedens communication platform. This finding can be interpreted as need for additional
dimensions to create structure and coordination in the common branding initiative, such as a
more encompassing brand platform.
The official Sweden and the Swedish actors regard the world exposition in Shanghai as a giant
marketing project as well as a unique platform in order to communicate and build relations. In
relation to these statements, it is worth noting Michael Porters (in von Kirchbach, 2002, p. 6)
definition of competitive advantage of a nation as its capacity to entice firms (both local and
foreign) to use the country as a platform from which to conduct business. Ekstrand states that,
the Swedish participation at Expo 2010 should be a platform for dialogue, including the
pavilion, the exhibition, VIP and promotion, the program (from seminars and workshops to
street performance), and communications. In contrast to earlier Swedish involvement in world
expos, it is clearly emphasized that co-financiers will be able to use the Swedish participation in
Expo 2010 as a base for strengthening their relationships in China (Expo2010.se, Sweden's
Participation). Annika Rembe (Expo Committee) says that it is important that the Swedish
participation at Expo 2010 is for all of Sweden and emphasizes the importance of having an
official platform, especially since the Swedish companies are more well-known than Sweden.
The global brands, the industries and the companies are a part of brand Sweden. Jonsson, at
SKF, points out that, The Swedish pavilion at Expo 2010 in Shanghai is an explicit platform in
order to communicate and build relations.
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Model 1: Swedens participation at Shanghai World Expo 2010 illustrated as a brand platform.
In the brand platform model presented above, synergy effects between the three dimensions and
influence from the producers (the parties participating in the creation of the Swedish pavilion)
are apparent. The context (world expositions and the Expo 2010 in Shanghai) offer a
framework, positive connotations, and different values linked to the phenomena of world
expositions and Expo 2010. The expression/manifestation is produced in a joint effort between
the Swedish Expo Committee and its cooperating partners and the Swedish actors and the
official Sweden. The manifestation is moreover influenced by the core as well as the context
and the values related to these. Also the core is created in a joint effort by the involved Swedish
parties. As such, the core enacts an important component in the architecture of Swedens brand
platform at the World Expo in Shanghai 2010, and consequently a crucial basis for messages,
expression, communication, etc.
Brand architecture as it is described in brand theory is used to design and manage a portfolio of
brands, providing each brand with purpose, relevance and clarity. When applying brand
architecture to nation branding, the nation is commonly seen as the umbrella brand. The purpose
of the brand architecture is then to create order and structure on an otherwise non-correlated
number of sub-brands, in order to achieve synergistic benefits and to advance the overarching
nation-brand (Dooley and Bowie, 2005; Dinnie, 2008). Viewing the nation brand of Sweden as
an umbrella brand is possible also in the context of Sweden at Expo 2010. I do however find it
more appropriate to, in this context, regard the brand platform of Sweden at Expo 2010 as the
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umbrella brand (or bland platform as it is referred to here). The nation brand of Sweden and the
Swedish actors can rather be seen as sub-brands functioning in synergy with each other, using
the brand platform of Sweden at Expo 2010 as their base (Model 2, next page). Synergy effects
can be achieved between Sweden as a nation brand and the Swedish actors and the brand
platform, and result in increased relevance and clarity for the actors. In addition, there can also
be synergy effects between the various Swedish actors.
Brand platform
Core, expression
and context
Synergy
Synergy
Nation branding
Branding actors
Sweden at
Expo 2010
Swedish brands
at Expo 2010
Synergy
In brand architecture, there are three basic brand portfolio structures, namely monolithic,
endorsed and branded. The endorsed brand architecture is regarded as suitable in a nation
branding context and can enjoy the best of both worlds as it benefits from the power of the
parent or umbrella brand. The endorsed brand can at the same time establish a structure of its
own individual brand identity (Dinnie, 2008, p. 200). In the context of Expo 2010, the Swedish
actors express a desire to communicate various messages, ranging from Swedes ability to
cooperate and have a holistic view to Swedens industrial tradition and Swedens competence in
sustainability. As already touched upon, various authors (e.g. Anholt, Moilanen and Rainisto,
Therkelson and Halk) see a problem with too many actors communicating different messages,
since the consequence is that conflicting messages about the nation easily are sent out. In the
endorsement brand strategy the umbrella brand and its sub-brands are perceptually linked, but
only enough to transfer more general values such as credibility, reputation and quality. The core
values that distinguish each brand are however not at risk of being diluted (Dooley and Bowie,
2005). Jerker Nilsson, at the Swedish Institute states that the goal with Swedens
communication platform is not for everything to be undiversified, but that we travel on the same
road. You may reverse a little, make a turn at some point, but you all keep the same direction.
In the context of Sweden at Expo 2010, the various actors can similarly be seen as balancing
between communicating their own messages (keeping their own identity) and at the same time
sticking to the common, shared ideas and values. The brand platform can be seen as base
foundation perceptually linking the nation of Sweden and Swedish actors to each other,
transferring positive values and achieving synergistic effects. Swedish companies can assist in
branding Sweden, and Swedish actors can benefit from being connected to Swedens nation
brand, resulting in a win-win effect for both parts. Swedens nation brand and Swedish actors
can moreover benefit from a base foundation of common values, a unified expression as well as
a unique context, since these dimensions can lead to a structured and organized approach as well
as clear messages elements needed in branding initiatives, for nations, companies and regions.
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7. Sources
Literature and articles
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Baxter and Jack (2008) Qualitative Case Study Methodology: Study Design and Implementation for
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Von Kirchbach, F. (2002) A countrys Competitive Advantage, The Magazine of the International Trade
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Norrman, K-E., Pant, D., Porritt, J., Rainisto, S. (2006) How has place branding developed during the
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Appendices
Appendix 1: World Expositions
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Location of the expo site in Shanghai, the official Expo 2010 logo and the Haibao mascot
Expo Boluevard
Performance Center
China Pavilion
Expo Center
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May 9
May 9
May 23
May 24
Jun 6
Jun 19
Jun 25
Jun 25-26
Jul 1-2
Aug 4
Aug 4
Aug 11-12
CSR Forum
Sep 19
Oct 13-14
Oct 13-14
Oct 18
Oct 31
Grand Finale
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