Professional Documents
Culture Documents
03-602508
Issue 2.0
May 2009
Contents
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Contents
Co-resident SES . . . . . . . . . . . . . . . . . . . .
Near-end Node Name . . . . . . . . . . . . . . . . .
Far-end Node Name . . . . . . . . . . . . . . . . .
Near-end Listen Port . . . . . . . . . . . . . . . . .
Far-end Listen Port . . . . . . . . . . . . . . . . . .
Far-end Network Region . . . . . . . . . . . . . . .
Far-end Domain . . . . . . . . . . . . . . . . . . .
Bypass If IP Threshold Exceeded
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DTMF over IP
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Session Establishment Timer . . . . . . . . . . . .
Direct IP-IP Audio Connections . . . . . . . . . . .
IP Audio Hairpinning . . . . . . . . . . . . . . . . .
Enable Layer 3 Test . . . . . . . . . . . . . . . . .
Station screen, page 1. . . . . . . . . . . . . . . . . . .
Type . . . . . . . . . . . . . . . . . . . . . . . . . .
System Capacity screen. . . . . . . . . . . . . . . . . .
SIP Trunks . . . . . . . . . . . . . . . . . . . . . . .
System-Parameters screens . . . . . . . . . . . . . . .
DID/Tie/ISDN/SIP Intercept Treatment . . . . . . . .
Disable call classifier for CCRON over SIP trunks .
System-Parameters Customer-Options screen, page 1 .
Maximum Off-PBX Telephones - EC500 . . . . . . .
Maximum Off-PBX Telephones - OPS . . . . . . . .
Used . . . . . . . . . . . . . . . . . . . . . . . . . .
System Parameters Customer Options screen, page 2 .
Maximum Administered SIP Trunks . . . . . . . . .
System Parameters Customer Options screen, page 4
ISDN PRI . . . . . . . . . . . . . . . . . . . . . . . .
Enhanced EC500 . . . . . . . . . . . . . . . . . . .
IP Trunks . . . . . . . . . . . . . . . . . . . . . . . .
System Parameters Customer Options screen, page 5 .
Private Networking. . . . . . . . . . . . . . . . . . .
Trunk Group screens . . . . . . . . . . . . . . . . . . .
Group Number . . . . . . . . . . . . . . . . . . . .
Group Type . . . . . . . . . . . . . . . . . . . . . .
CDR Reports . . . . . . . . . . . . . . . . . . . . .
Group Name . . . . . . . . . . . . . . . . . . . . . .
COR . . . . . . . . . . . . . . . . . . . . . . . . . .
TN . . . . . . . . . . . . . . . . . . . . . . . . . . .
TAC . . . . . . . . . . . . . . . . . . . . . . . . . .
Direction . . . . . . . . . . . . . . . . . . . . . . .
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Contents
Outgoing Display
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Dial Access . . . . . . . . . . . . . . . . . . . . .
Busy Threshold
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Night Service . . . . . . . . . . . . . . . . . . . .
Queue Length
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Service Type . . . . . . . . . . . . . . . . . . . .
Auth Code . . . . . . . . . . . . . . . . . . . . . .
Signaling Group . . . . . . . . . . . . . . . . . .
Number of Members . . . . . . . . . . . . . . . .
Trunk Group screen, Page 2 . . . . . . . . . . . . . .
UNICODE Name . . . . . . . . . . . . . . . . . . .
Redirect on OPTIM failure . . . . . . . . . . . . .
Digital Loss Group . . . . . . . . . . . . . . . . .
Preferred Minimum Session Refresh Interval (sec)
Trunk Group screen, Page 3 . . . . . . . . . . . . . .
ACA Assignment
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Measured . . . . . . . . . . . . . . . . . . . . . .
Maintenance Tests . . . . . . . . . . . . . . . . .
Numbering Format . . . . . . . . . . . . . . . . .
Prepend '+' to Calling Number?. . . . . . . . . . .
Replace Unavailable Numbers . . . . . . . . . .
Show ANSWERED BY on Display field . . . . . . .
Trunk Group screen, page 4 . . . . . . . . . . . . . .
Mark Users as Phone
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Important: SIP device as an OPS extension . . . . . .
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Top Screens . . . . . . . . .
Logon ID . . . . . . . . .
Password . . . . . . . . .
SIP Enablement Services
Server (Maintenance) . .
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104
104
104
105
105
Setup screens . . . . . . . . . . . . . . . . . . . . . .
Setup SIP Domain . . . . . . . . . . . . . . . .
Setup Hosts . . . . . . . . . . . . . . . . . . .
Setup Default User Profile and Media Servers .
Setup Default User Profile. . . . . . . . . . . .
Setup Media Servers. . . . . . . . . . . . . . .
Edit System Properties screen . . . . . . . . . . .
SES Version . . . . . . . . . . . . . . . . . . .
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105
106
106
107
107
107
108
108
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Contents
System Configuration . . . . . . . . . . .
Host Type. . . . . . . . . . . . . . . . . .
SIP Domain . . . . . . . . . . . . . . . . .
SIP License Host . . . . . . . . . . . . . .
Management System Access Login . . .
Management System Access Password
DiffServ/TOS Parameters . . . . . . . .
802.1 Parameters . . . . . . . . . . . . .
DB Log Level . . . . . . . . . . . . . . .
Network Properties . . . . . . . . . . . .
Redundant Properties . . . . . . . . . .
Add Host screen . . . . . . . . . . . . . . . .
Host IP Address . . . . . . . . . . . . . .
Profile Service Password . . . . . . . . .
Host Type. . . . . . . . . . . . . . . . . .
Parent . . . . . . . . . . . . . . . . . . . .
Listen Protocols . . . . . . . . . . . . . .
Link Protocols . . . . . . . . . . . . . .
Access Control Policy . . . . . . . . . .
Emergency Contacts Policy . . . . . . .
Minimum Registration (seconds) . . . . .
Registration Expiration Timer (seconds).
Line Reservation Timer . . . . . . . . . .
Outbound Routing Allowed From. . . . .
Outbound Proxy . . . . . . . . . . . . . .
Outbound Port . . . . . . . . . . . . . . .
Outbound Direct Domains. . . . . . . . .
Default Ringer Volume. . . . . . . . . . .
Default Ringer Cadence . . . . . . . . . .
Default Receiver Volume . . . . . . . . .
Default Speaker Volume . . . . . . . . . .
VMM. . . . . . . . . . . . . . . . . . . . .
VMM Server Address . . . . . . . . . . .
VMM Server Port . . . . . . . . . . . . . .
VMM Report Period . . . . . . . . . . . .
Edit Default User Profile screen . . . . . . .
Host . . . . . . . . . . . . . . . . . . . . .
Address 1, Address 2 . . . . . . . . . . .
City . . . . . . . . . . . . . . . . . . . . .
State . . . . . . . . . . . . . . . . . . . .
Country . . . . . . . . . . . . . . . . . . .
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108
108
108
108
109
109
109
109
109
110
110
111
111
111
111
112
112
112
112
113
113
113
113
113
114
114
114
114
115
115
115
116
116
116
116
117
117
117
117
117
118
Contents
ZIP. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Update . . . . . . . . . . . . . . . . . . . . . . . . .
Add Media Server screen . . . . . . . . . . . . . . . . .
Media Server Interface Name . . . . . . . . . . . . .
Host . . . . . . . . . . . . . . . . . . . . . . . . . . .
SIP Trunk Link Type . . . . . . . . . . . . . . . . . .
SIP Trunk IP Address . . . . . . . . . . . . . . . . .
SIP Trunk Port . . . . . . . . . . . . . . . . . . . . .
Media Server Admin Address . . . . . . . . . . . . .
Media Server Admin Login . . . . . . . . . . . . . .
Media Server Admin Password/ Password Confirm
SMS Connection Type . . . . . . . . . . . . . . . . .
Core Router screens. . . . .
Branch Prefix. . . . .
Branch Address . . .
Core Router . . . . .
Total Length . . . . .
List Handle Maps screen
Branch Prefix. . . . .
IM Handle . . . . . . .
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118
118
119
119
119
119
120
120
120
120
121
121
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122
122
123
123
123
124
124
124
User screens . . . . . . . . . . . . . . .
User ID . . . . . . . . . . . . . .
Host . . . . . . . . . . . . . . . .
Name . . . . . . . . . . . . . .
Add User task
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Contact List task . . . . . . . . .
Devices task . . . . . . . . . . .
Delete All Displayed Users task
Delete Selected Users task . . .
Extensions task . . . . . . . . .
Handles task . . . . . . . . . . .
Memos task. . . . . . . . . . . .
Move User . . . . . . . . . . . .
Permissions . . . . . . . . . . .
Profile . . . . . . . . . . . . . . .
Watchers for User
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Submit . . . . . . . . . . . . . .
Add User screen . . . . . . . . . . .
Primary Handle. . . . . . . . . .
User ID . . . . . . . . . . . . . .
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125
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125
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126
126
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128
128
129
Contents
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129
129
129
130
130
130
130
130
130
130
130
131
132
133
133
133
133
134
134
134
134
134
134
134
134
136
137
138
138
138
138
139
139
139
139
139
140
141
141
141
142
Contents
Handle . . . . . . . . . . . . . .
Name . . . . . . . . . . . . . . .
Alias. . . . . . . . . . . . . . . .
Prefix . . . . . . . . . . . . . . .
Telephone # . . . . . . . . . . .
Delete Contact screen . . . . . . . .
Group Details screen . . . . . . . .
Handle . . . . . . . . . . . . . .
Name . . . . . . . . . . . . . . .
Alias. . . . . . . . . . . . . . . .
Telephone #1 and Telephone #2
Back to My Contact List . . . . .
Add Contact . . . . . . . . . . .
Delete Group . . . . . . . . . . .
Update Group . . . . . . . . . .
View . . . . . . . . . . . . . . . .
Delete . . . . . . . . . . . . . .
Delete Group screen . . . . . . . .
Delete all contacts . . . . . . . .
Move all contacts . . . . . . . .
Back to My Contact List . . . . .
Yes . . . . . . . . . . . . . . . .
No . . . . . . . . . . . . . . . . .
Update Group screen . . . . . . . .
Old Group Name . . . . . . . . .
Group Name . . . . . . . . . . .
Back to My Contact List . . . . .
Submit Update . . . . . . . . . .
Devices Screen menu . . . . . . . .
One Touch Dial List screen . . . . .
Button. . . . . . . . . . . . . . .
Address. . . . . . . . . . . . . .
Label . . . . . . . . . . . . . . .
Save. . . . . . . . . . . . . . . .
Ringer Settings screen . . . . . . .
Button. . . . . . . . . . . . . . .
Bridged Appearance . . . . . . .
Ringer ON/OFF . . . . . . . . . .
Save. . . . . . . . . . . . . . . .
Tone and Volume Settings screen .
Ringer Cadence . . . . . . . . .
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142
142
142
142
142
144
145
145
145
145
146
146
146
146
146
146
146
147
147
147
147
147
147
148
148
148
148
148
149
150
150
150
150
151
152
152
152
152
152
153
153
Contents
Ringer Volume . . . . . . . . . . . . . . . . . . . . . . .
Receiver Volume . . . . . . . . . . . . . . . . . . . . . .
Speaker Volume . . . . . . . . . . . . . . . . . . . . . .
Delete All Displayed Users task
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Delete Selected Users task . . . . . . . . . . . . . . . . .
Extensions tasks. . . . . . . . . . . . . . . . . . . . . . . .
Extension . . . . . . . . . . . . . . . . . . . . . . . . . .
User . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Server . . . . . . . . . . . . . . . . . . . . . . . .
Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Edit User . . . . . . . . . . . . . . . . . . . . . . . . . .
Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List Media Server Extensions when user has none . . . . .
Add Another Media Server Extension . . . . . . . . . .
Assign Free Media Server Extension . . . . . . . . . . .
Add Media Server Extension screen . . . . . . . . . . . . .
Add Media Server Extension screen field descriptions .
Extension . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Server . . . . . . . . . . . . . . . . . . . . . . . .
Add . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Select Free Extension screen . . . . . . . . . . . . . . . .
Extension . . . . . . . . . . . . . . . . . . . . . . . . . .
Select . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handles task . . . . . . . . . . . . . . . . . . . . . . . . . .
User ID . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handle . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contact . . . . . . . . . . . . . . . . . . . . . . . . . . .
Edit (Handle) . . . . . . . . . . . . . . . . . . . . . . . .
Delete (Handle) . . . . . . . . . . . . . . . . . . . . . . .
Add Another Handle . . . . . . . . . . . . . . . . . . . .
Edit (Contact). . . . . . . . . . . . . . . . . . . . . . . .
Delete (Contact) . . . . . . . . . . . . . . . . . . . . . .
Add Another Contact . . . . . . . . . . . . . . . . . . .
Add Handle in New Group. . . . . . . . . . . . . . . . .
Delete Group . . . . . . . . . . . . . . . . . . . . . . . .
Edit Handle detail screen . . . . . . . . . . . . . . . . . . .
User ID . . . . . . . . . . . . . . . . . . . . . . . . . . .
Domain . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handle . . . . . . . . . . . . . . . . . . . . . . . . . . .
Update . . . . . . . . . . . . . . . . . . . . . . . . . . .
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153
153
153
154
155
156
156
156
156
156
156
157
157
158
158
158
159
159
159
159
159
160
160
160
161
162
162
162
163
163
163
163
163
163
163
164
165
165
165
165
166
Contents
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Contents
Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
First Name, Last Name . . . . . . . . . . . . . . . . . . . . .
Address 1, Address 2 . . . . . . . . . . . . . . . . . . . . . .
Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
City . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ZIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Watchers Task
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Current Permissions Type . . . . . . . . . . . . . . . . . . .
Contact List Members . . . . . . . . . . . . . . . . . . . . . .
Unknown (SIP Users) . . . . . . . . . . . . . . . . . . . . . .
Go to Permissions . . . . . . . . . . . . . . . . . . . . . . . .
Go to Contact List . . . . . . . . . . . . . . . . . . . . . . . .
Search User screen . . . . . . . . . . . . . . . . . . . . . . . . .
Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
First Name, Last Name . . . . . . . . . . . . . . . . . . . . .
Address 1, Address 2 . . . . . . . . . . . . . . . . . . . . . .
Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
City . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ZIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Select User screen. . . . . . . . . . . . . . . . . . . . . . . . . .
User ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Update Password screen . . . . . . . . . . . . . . . . . . . . . .
User ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Password, Admin_Password_Confirm . . . . . . . . . . . .
Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Default Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Moving a user to another home server from Edit Profile screen .
Confirm Delete User screen . . . . . . . . . . . . . . . . . . . . .
Confirm Delete . . . . . . . . . . . . . . . . . . . . . . . . . .
Delete Extensions Also . . . . . . . . . . . . . . . . . . . . .
OK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents
SAMP Version ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Server Configuration . . . . . . . . . . . . . . . .
Restore Defaults screen . . . . . . . . . . .
The following interfaces will be removed .
The following files will be altered . . . . . .
Set Static Routes . . . . . . . . . . . . . . . .
IP Address . . . . . . . . . . . . . . . . . .
Subnet Mask . . . . . . . . . . . . . . . . .
Gateway . . . . . . . . . . . . . . . . . . .
Interface . . . . . . . . . . . . . . . . . . .
Network Time Server screen . . . . . . . . . .
Time of Day Synchronization . . . . . . . .
Use Local Clock . . . . . . . . . . . . . . .
Use these Network Time Servers . . . . . .
Providing The Keys.install File . . . . . . .
Set Modem Interface screen . . . . . . . . . .
IP Address . . . . . . . . . . . . . . . . . .
Change Modem Settings . . . . . . . . . .
RMB Network Configuration screen . . . . . .
Services Laptop . . . . . . . . . . . . . . .
Reserved (Services Future Use) (Optional)
Eject CD-ROM screen . . . . . . . . . . . . . .
Eject. . . . . . . . . . . . . . . . . . . . . .
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17
Contents
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302
302
303
304
305
305
307
308
309
309
311
311
311
311
FNU requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Send All Calls of the endpoints own (1111) extension FNU structure. . .
Send All Calls of another endpoints (2222) extension FNU structure . . .
311
322
323
325
Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
325
Glossary
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
327
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
337
19
0 through 400 for S8300C servers (on which you are administering co-resident SES)
0 through 500 for S8400 servers (standalone servers running CM software only)
0 through 800 for S8500-series servers (standalone servers running CM or SES Edge)
You must log off and log back in to effect changes to System Parameters Customer-Options
screens.
In each field, verify that the number of stations that you want to set up for each type of OPS
telephone is correct. If not, there may be a problem with your Avaya license files or server.
You must log off and log back in to effect changes to System Parameters Customer-Options
screens.
6. Go to the IP Node Names screen.
Figure 10: IP Node Names screen on page 55.
Check all fields to ensure that they are correct for your network. Entries are required for all
other home or edge servers running SES and any others running Communication Manager.
7. Go to the IP Address Mapping screen.
Figure 8: IP Network Map screen on page 49.
Enter the IP address and the host name for the administered SIP proxy server (SES Edge
5.0 in multiple server SES configurations) on your network in the corresponding fields.
8. Go to the IP Network Region screen to assign an IP network region for the SIP trunk.
Figure 9: IP Network Region screen on page 51.
a. In the Authoritative Domain field, enter the SIP domain name for which this network
region applies. This same SIP domain name is used in the SES interface.
b. Set the field Intra-region IP-IP Direct Audio to y.
c. Set the field Inter-region IP-IP Direct Audio to y
d. Set the field Server IP Address and the field Server Port to the IP address and port
number of the RTCP Monitor server, if applicable in your system.
9. Go to the Media Gateway screen on page 58.
Make sure that the Network Region is the same as the network region for the SIP
authoritative domain.
10. Go to the IP Codec Set screen on page 47.
Check that you have the right media compression for your SIP endpoint types and other
constraints.
21
Note:
Note:
You may not access a SIP trunk with a dialed TAC.
If you use Avaya Distributed Office, you must administer this screen to use AAR. Avaya
Distributed Office does not use ARS.
3. Go to the Dial Plan Analysis screen to translating the digits dialed by users.
Figure 3: Dial Plan Analysis screen on page 39.
You must have the summary of your dial plan available for reference.
4. Go to the Route Pattern screen.
Figure 16: Route Pattern screen on page 67.
Verify that the Secure SIP field is set to the default value of n for routing through a public
network.
You can set secure sip to y only if you have a secure connection between the public SIP
network and the SES home server you are routing to.
Choose a route pattern. Fill in the correct trunk, FRL, and number of digits to insert and
delete.
This task can be performed using either AAR or ARS. The most frequent case would be for
ARS.
23
m. Setting the field Enable Layer 3 Test is optional. The default is n. The value n uses the
ping test and does not use the OPTIONS test. Enter a y to use the OPTIONS test instead
of a ping.
2. Go to the System Parameters Features screen page 1.
Figure 20: System Parameters Feature screen Page 1 on page 78.
a. Set the DID/Tie/ISDN/SIP Intercept Treatment field to attd.
b. Verify that the Trunk-to-Trunk Transfer field is set to restricted.
3. Go to the Trunk Group screen page 1.
Figure 26: Trunk Group screen, page 1 on page 86:
a. Type sip in the Group Type field.
The screen displays fields that pertain to SIP groups. An entry of sip also affects the
fields that are presented on other administrative screens discussed later.
b. Depending on your need for Call Detail Recording (CDR), type y for yes or n for no in the
CDR Reports field.
Note that very large numbers of CDR reports may be generated by SIP calls.
c. Type the number of the SIP signaling group that you previously administered in the
Signaling Group field.
d. Type a value in the range of 0 through 255 in the Number of Members field for the
number of SIP trunks that belong to this group.
Group Member Assignments are automatically completed and populated on the Trunk
Group screens on page 86, and on any subsequent pages of the screen that are
necessary, based on the values that you entered on the Trunk Group screens. Group
members cannot be administered individually. All members of each administered group
share the same characteristics.
Note:
Note:
The total number of all SIP trunks that are specified for all groups must be less
than or equal to the value in the Maximum Administered SIP Trunks field on
the System-Parameters Customer Options screen (step 4 on page 20). For
more information, see Figure 19: System Capacity screen on page 76.
e. Repeat the preceding Steps a. through d. for each SIP trunk group you want to assign,
up to the trunk-number limit for your server.
4. Go to the Trunk Group screen, Page 2 on page 94.
Set the field Group type to sip.
Administer the other fields on this screen as necessary for your Avaya system.
25
Administer stations
Use these steps to set up stations in Communication Manager.
1. Go to the Station screen page 1.
See Figure 18: Station screen page 1 on page 75.
Set the field Type either to 46xx or 96xx, where xx are the ending digits of your station type.
If you use 46xx as the Type for a SIP endpoint, then the system may generate minor alarms
for these stations. In this case, you may ignore these alarms.
If you set Type to any of the DCP phone types, such as a 6400 or 8400, then undesirable
interactions with the TTI and other features may occur.
Depending on your system softweare, you may need to use a 46xx station type, such has
4620SIP or 4620SIPCC, even if you have a station with a different name or model number.
Refer to the user documentation on administering your particular SIP endpoint in Avaya
Communication Manager 5.0 for more details.
2. Go to the Configuration Set screen page 1.
Figure 2: Configuration Set screen on page 37.
Set the field Configuration Set Description to SIP phone.
3. Go to the Off-pbx Station Mapping screen page 1.
Figure 14: Off-pbx station mapping screen page 1 on page 59.
Add station mapping data for SIP endpoints on this screen.
4. Go to the Off-pbx Station Mapping screen page 2.
Figure 15: Off-pbx station mapping screen page 2 on page 64.
Add more station-mapping data for SIP endpoints on page 2 of this screen.
27
Best Practices
When you add a SIP station in Communication Manager, use DCP set types that can be
X-ported. This prevents excessive alarming caused by using 46xx set types.
If you use 46xx station types, you receive minor alarms for these stations. You may ignore
these alarms.
Do not use DCP station types, as undesirable interactions occur with TTI and other
features. Some trunk types do not allow X-ported stations that are TTI, for example SBS
trunks, to call over them.
When you add the SIP station in Communication Manager, do not use 4602 or 2402 set
types. Even an Avaya 4602 SIP telephone needs at least three call appearances to handle
conference and transfer operations.
29
These screens deal with SIP administration. Every effort, when possible, has been made to put
correct field values in the screen examples. Look at them carefully.
Only SIP-related screens are described in this document. Since a properly configured and
working Communication Manager is a prerequisite before enabling and administering SES, see
the Administering Network Connectivity on Avaya Aura Communication Manager and the
Administering Avaya Aura Communication Manager, 03-300509, for more details about all
the Communication Manager screens and fields, including the SIP-related ones presented here.
Other screens that might require your attention cited in the section titled Important: SIP device
as an OPS extension on page 102. The features and the configuration of your SES SIP network
determine what you administer on these screens. See Important: SIP device as an OPS
extension on page 102.
Page 1 of X
ARS DIGIT ANALYSIS TABLE
Location: ___
Dialed
Total
String
Min Max
_________________ __ __
_________________ __ __
_________________ __ __
_________________ __ __
_________________ __ __
_________________ __ __
_________________ __ __
_________________ __ __
Route
Pattern
_____
_____
_____
_____
_____
_____
_____
_____
Call
Type
____
____
____
____
____
____
____
____
Node
Num
___
___
___
___
___
___
___
___
ANI Reqd
Valid entries
Usage
y/n
31
Usage
aar
intl
pubu
lev0 to lev2
ISDN Protocol
Call Type
Numbering Plan
Identifier
Type of Numbering
aar
E.164(1)
national(2)
intl
E.164(1)
international(1)
pubu
E.164(1)
unknown(0)
lev0
PNP(9)
local(4)
lev1
PNP(9)
lev2
PNP(9)
Usage
Usage in China #1
alrt
normal
emer
emergency call
normal
fnpa
attendant
hnpa
normal
intl
toll-auto
iop
international operator
attendant
locl
normal
lpvt
local private
normal
natl
non-NANP
normal
npvt
national private
normal
nsvc
national service
normal
op
operator
attendant
pubu
public-network number
(E.164)-unknown
normal
svcl
national(2)
toll-auto
svct
national(2)
normal
svft
local
svfl
toll
Dialed String
In Figure 1, user-dialed numbers are matched to the dialed string entry that most closely
matches the dialed number. For example, if a user dials 297-1234 and the AAR or ARS Digit
Analysis Table has dialed string entries of 297-1 and 297-123, the match is on the 297-123
entry.
33
An exact match is made on a user-dialed number and dialed string entries with wildcard
characters and an equal number of digits. For example, if a user dials 424, and there is a 424
entry and an X24 entry, the match is on the 424 entry.
Valid entries
Usage
0 to 9
*, x, X
Wildcard characters
Usage
1 to 64
all
Max
In Figure 1 this is appears as the Total Max field.
Valid entries
Usage
Min
In Figure 1 this appears as the Total Min field.
Valid entries
Usage
1 to Max
Node Num
In Figure 1, enter the number of the node.
Valid entries
Usage
1 to 999
or
blank
Percent Full
This field in Figure 1 displays the percentage (0 to 100) of system memory resources that have
been used by AAR/ARS. If the figure is close to 100%, you can free memory resources.
Route Pattern
In this field in Figure 1, enter the route number that you want the server running Communication
Manager to use for this dialed string.
Valid entries
Usage
p1 to p2000
1 to 640
1 to 999
r1 to r32
35
Valid entries
Usage
node
deny
Page 1 of 1
CONFIGURATION SET: 1
Usage
Up to 20 alphanumeric
characters or blank
37
Page 1 of x
PercentFull: 7
D ialed Total C all
Dialed Total Call Dialed Total
Call
String Length Type
String Length Type String Length Type
00
2
attd
1
3
dac
2
4
ext
3
4
ext
3
1
aar
4
1
ars
4
5
ext
5
5
ext
5
7
ext
Call Type
Valid entries
Usage
aar
Valid entries
Usage
In the example shown, extensions of 3xxx cannot be dialed
directly. Whenever a user dials the first digit of 3, the system
immediately interprets the dialed string as an AAR string and
transfers control to AAR.
Extensions of 3xxx can only be accessed using AAR Digit
Conversion. That is, you must dial a longer AAR number from
which AAR Digit Conversion deletes leading digits to form a
number of the form 3xxx.
ars
attd
39
Valid entries
Usage
dac
ext
fac
Valid entries
Usage
pext
udp
41
Dialed String
The dialed string in the Dial Plan Analysis screen contains the digits that Communication
Manager will analyze to determine how to process the call. This field allows you to enter up to
four digits, so you can allocate blocks of 1000 numbers even when using a 7-digit dial plan.
Valid entries
Usage
0 to 9, * and #
Percent Full
This field in the Dial Plan Analysis screen displays the percentage (0 to 100) of the systems
memory resources that have been allocated for the dial plan that are currently being used.
Total Length
This field in the Dial Plan Analysis screen concerns the number of digits for the call type.
Valid entries
Usage
1 to 2 for attd
1 to 4 for dac
1 to 4 for fac
1 to 7 for ext
2 to 6 for pext
Page 1 of x
Code 2: ____
Deactivation:
Deactivation:
____
____
Close Code:
____
43
Page 3 of 17
Communication Manager
EMU Timer
Phone types
Supported
Supported
Login
Designating active
phone
Most-recently registered
phone is the active phone
OR
The active phone is set in
the SIP PIM web interface.
Phone features
dependencies
Inactivity timer
Supported
Supported
*. The calling party number is not always sent from the visited phone. The CPN may be a derivation
based on the IP address and the Communication Manager IP address, for example, in the case of
emergency location extension mapping.
45
Page 1 of X
Del
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
Insert
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
Called Len
The Called Len field in Figure 5 specifies the number of digits received for an incoming call. A
blank entry may be used only for the situation in which the Called Number field has been set to
blank. When used with the blank entry, this means that any length of digits associated with the
Called Party IE of the Incoming SETUP message will match this field. The use of the 0 entry is
encouraged for the situation in which the PSTN provider does not provide any 'Number Digits'
within the received Called Party IE (such as in Japan). Valid entries are 0 to 21, or leave blank.
Called Number
The Called Number field in Figure 5 specifies the leading digits received for an incoming call. A
blank entry is used as a "wild card" entry and, when used, means that any number associated
with the specified Service/Feature can match in this field. Valid entries are up to 16 digits, or
leave blank.
Del
The Del field in Figure 5 specifies the number of leading digits to be deleted from the incoming
Called Party Number. Calls of a particular type can be administered to be routed to a single
destination by deleting all incoming digits and then administering the Insert field with the
desired extension. Valid entries are 1 to 21, all, or leave blank.
Insert
The Insert field in Figure 5 specifies the digits to be prepended to the front of the remaining
digits after any (optional) digit deletion has been performed. The resultant number formed from
digit deletion/insertion is used to route the call, provided night service is not in effect. Valid
entries are up to 16 characters consisting of a combination from the following: 0 to 9, *, #, or
leave blank.
Service/Feature
This field in Figure 5 is display-only. It is auto-populated with the value entered in the Service
Type field on the Trunk Group screen.
47
Page 1 of x
IP Codec Set
Codec Set: 1
Audio
Silence
Codec
Suppression
1: G.711MU
y
2:_______________
_
3:_______________
_
4:_______________
_
5:_______________
_
6:_______________
_
7:_______________
_
Media Encryption:
1: aes
2: aea
3: srtp-aescm128-hmac80
Frames
Per Pkt
3
_
_
_
_
_
_
Packet
Size (ms)
30
__
__
__
__
__
__
Page 2 of x
IP Codec Set
Redundancy
relay
off
us
Page 1 of x
IP ADDRESS MAPPING
From IP Address
__1.__2.__3.__0
__1.__2.__4.__4
__1.__2.__4.__5
__1.__2.__4.__6
Note:
Subnet
(To IP Address) or Mask)
__1.__2.__3.255
24
__1.__2.__4.__4
32
__1.__2.__4.__5
__
__1.__2.__4.__9
__
R egion
_1_
_2_
_3_
_4_
VLAN
__3
__0
__0
__4
Em ergency
Location
Extension
________
________
________
________
Note:
In release 5.0 of Communication Manager, use this screen to allocate resources
for both H.323 and SIP endpoints.
The IP Address Mapping screen for 911 calls allows you to have a range of IP addresses in
a location. You can then assign a 911 number that will be sent to the Public Safety
Answering Point (PSAP) if any of the phones within that range of 911 IP addresses makes
an emergency call.
You can also have another range of addresses for another location with an assigned 911
number.
If a user in one location moves to the second location, and makes an emergency call, the
users endpoint sends the correct CPN to the PSAP. Without using the ip-network-map,
each SIP station sends out it own number if it makes an emergency call.
This step is important in distributed Communication Manager environments in which
network bandwidth may be consumed unnecessarily for calls among SIP and other
endpoints.
49
Region
This field in Figure 8 identifies the network region for the IP address range. Make sure the
Region value you set here reflects the Authoritative Region on screen IP Network Region
screen on page 51.
If this screen does not correlate with the IP Network Region screen correctly, calls will not be
processed successfully. Communication Manager may not assume its authoritative role for the
call and routes back out to the proxy. The proxy then redirects back to Communication
Manager. In the Locations form shown on page 56, the proxy sel. rte. pat. field causes the
call to route out to the proxy. But if this were not configured, the call would be rejected with a
403 Screening Failure.
For SIP, the setting for Region must be the same as the Region field in theIP Network Region
screen on page 51.
Valid entries
Usage
1 to 250
Note:
If the Emergency Location Extension field in the Station screen is the same as the
Emergency Location Extension field in the IP Address Mapping screen, the feature sends
the extension to the Public Safety Answering Point (PSAP).
If the Emergency Location Extension field in the Station screen is different from the
Emergency Location Extension field in the IP Address Mapping screen, the feature sends
the extension in the IP Address Mapping screen to the Public Safety Answering Point
(PSAP).
Valid entries
Usage
0 to 9 (up to 7 digits)
Note:
On the ARS Digit Analysis Table screen, you must administer 911 to be call type
emer or alrt in order for the E911 Emergency feature to work properly.
Page 1 of 19
IP NETWORK REGION
R egion: 1
Location: 1
Name:
MEDIA PARAMETERS
Codec Set: 1
UDP Port Min: 2048
UDP Port Max: 3028
Authoritative D om ain:
Intra-region IP-IP D irectAudio:y
Inter-region IP-IP D irectAudio:y
IP Audio Hairpinning? y
DIFFSERV/TOS PARAMETERS
Call Control PHB Value:
Audio PHB Value:
Video PHB Value:
802.1P/Q PARAMETERS
Call Control 802.1p Priority: 7
Audio 802.1p Priority: 6
H.323 IP ENDPOINTS
H.323 Link Bounce Recovery? y
Idle Traffice Interval (sec): 20
Keep-Alive Interval (sec): 6
Keep-Alive Count: 5
Region
You can change the properties of each region administered in the IP Network Map screen on
page 49 using this screen.
Authoritative Domain
The Authoritative Domain field in Figure 9 must be set to the same value as the SIP domain
administered, the home domain, or a third-party proxy for the signaling group associated with
this network region.
51
This field designates the name or IP address of the domain for which this network region is
responsible or authoritative.
Valid entries
Usage
Up to 20 characters or
blank.
A valid entry in this field is required for SIP endpoints on Communication Manager to call the
public network.
Note that the value for this Authoritative Domain field must match the content of the Domain
field on the Edit screen in SES, which is set with the Master Administration web interface in the
SES system.
In a single-server configuration, a home authoritative server combined on an Edge server,
exactly one authoritative domain is set, for example, company.com.
In a duplex configuration, each home is subject to the domain to which it is connected. Each
Edge can have a separate domain, and a single CM can support multiple domains.
Subdomain structures are not supported. You may use domain structures such as
eastcompany.com or westcompany.com.
Usage
y/n
Valid entries
Usage
native(NAT)
translated(NAT)
Usage
y/n
native(NAT)
trnslated(NAT)
53
Server IP Address
The system displays this field, as shown in Figure 9, only when the Use Default Server
Parameters field is set to n and the and the RTCP Enabled field is set to y.
For SIP, set this field to the IP address of the RTCP Monitor server.
Valid entries
Usage
Server Port
The system displays this field, as shown in Figure 9, only when the Use Default Server
Parameters field is set to n and the RTCP Enabled field is set to y.
Valid entries
Usage
1 to 65535
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Note:
N am e
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
______________
Page 1 of X
IP NODE NAMES
IP Address
Name
___.___.___.___ 17. ______________
___.___.___.___ 18. ______________
___.___.___.___ 19. ______________
___.___.___.___ 20. ______________
___.___.___.___ 21. ______________
___.___.___.___ 22. ______________
___.___.___.___ 23. ______________
___.___.___.___ 24. ______________
___.___.___.___ 25. ______________
___.___.___.___ 26. ______________
___.___.___.___ 27. ______________
___.___.___.___ 28. ______________
___.___.___.___ 29. ______________
___.___.___.___ 30. ______________
___.___.___.___ 31. ______________
___.___.___.___ 32. ______________
IP Address
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
___.___.___.___
Note:
If you are using an SES system for SIP, enter the IP address for the SIP Proxy
Server, a home or home/edge, for your network in the corresponding fields.
Name
The Name column in Figure 10 identifies the name of an adjunct or server, or switch node.
Valid entries
Usage
1 to 15 alphanumeric
characters
55
IP Address
The IP Address column in Figure 10 identifies for the node named in the previous field by its
dotted octet address.
Valid entries
Usage
Locations screen
This screen allows for each location to point to the route pattern that is routing to its outbound
SIP proxy server. This correlation is required by features and services such as Transfer and URI
Dialing. You may use any route pattern for any SIP trunk.
The SIP-related fields are in bold.
Figure 11: Locations screen
change locations
Page
1 of
LOCATIONS
ARS Prefix 1 Required For 10-Digit NANP Calls? y
Loc. Name
No
1. Main
2. Denver-01______
3. Lincroft-01____
xxx _______________
xxx _______________
Timezone Rule
Offset
+ 00:00
1
- 01:00
1
+ 01:00
1
_ __:__
__
_ __:__
__
NPA
312
303
953
___
___
ARS
FAC
Attd Loc.
Pre- Proxy Sel.
FAC Parms. fix
Rte.Pat.
____
____
____
____
____
____
____
____
__
__
__
__
____
____
____
____
_______
_______
_______
_______
Usage
1 to 999 or blank
Module Type
#
Page
1 of
MEDIA-GATEWAY
IP Address:
FW Version/HW Vintage:
MAC Address:
Encrypt LInk?
Location:
Controller IP Address:
Site Data:
Name
ICC MM
ANA MM
DCP MM
DS1 MM
gateway-announcements
Network Region
For SES, the Network region field must have the same value as the network region of the SIP
authoritative domain.
Network Region indicates what is assigned to the media gateway. It is used by the primary
server to allocate resources from the nearest Media Gateway. The number of characters is
dependent upon the type of primary server.
57
NumberingPublic/Unknown screen
Access the Numbering Public/Unknown screen with the command change
public-unknow n-num bering n, where n is the length of a value between 0 and 7 appearing
in the Ext Code column.
The screen consists of two pages: page 1 displays up to 30 Ext Code entries matching the
requested Ext Code length entered on the command line, and page 2 provides 30 blank entries
for new user input. If there is sufficient room on the screen, Ext Code entries that are longer
than the specified length are also displayed. Enter a length of 0 to designate the attendant. If
there are more entries of length n than can be displayed, modify your command to use the
ext-digits x command line modifier. For Avaya Distributed Office, confirm that the value for
Ext Len matches what is specified in the field SES Edge 5.0.
Ext Extension
Len Code
12 1234567890123
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
4
4
41
41
41
43
45
47
61
406
406
418
419
770
Total
Trk
CPN
CPN
Grp(s)
Prefix
Len
123456789 123456789012345 12
777777
250
253
40
45
87
538
222
2222
45
250
253
10
10
10
11
5
30323
10
7
7
9
5
30379
10
30379
10
303538
11
222222222222222 15
970
8
30379
30379
303222
Page 1 of X
Page 1 of 2
67001
Application
OPS
D ial
Phone N um ber Trunk
C onfiguration
Prefix
Selection
Set
221 -
67001
aar
Command parameters
Action
Object
Qualifier
add
off-pbx-telephone station-mapping
change
off-pbx-telephone station-mapping
<station extension>
display
off-pbx-telephone station-mapping
<station extension>
list
off-pbx-telephone station-mapping
<variable>
59
contains the information for the station extension that you entered as the command variable.
You can also add additional associations in this screen.
The display off-pbx-telephone station-mapping <station extension>
command displays the Stations with Off-PBX Integration screens. The <station
extension> variable is optional. These screens list up to sixteen entries, starting with the
station extension you entered as the command variable. If this extension is not administered for
an off-PBX, the display starts with the next administered off-PBX extension in numerical order.
The list off-pbx-telephone station-mapping <variable> command information
about the association between an office phone and an off-PBX phone. The command variable
specifies the office phone number or numbers of interest. The <variable> can be:
Blank
Station Extension
The Station Extension field is an administered extension in your dial plan. This number is the
extension of the office telephone.
Valid entries
Usage
Application
Indicate the type of off-PBX application that is associated with the office phone. You can assign
more than one application to an office phone.
Valid entries
Usage
blank
Default is blank.
EC500
OPS
SIP-enabled phone
CSP
Dial Prefix
The system prepends the Dial Prefix to the off-PBX phone number before dialing the off-PBX
phone. The system deletes the dial prefix when a user enters their cell phone number using the
Self Administration Feature (SAFE) access code. You must set the routing tables properly so
that the dial prefix "1" is not necessary for correct routing.
Valid entries
Usage
blank
0 through 9, *, #
Phone Number
Enter the phone number of the off-PBX phone.
Valid entries
Usage
0 through 9
Trunk Selection
Defines which trunk group you will use for outgoing calls.
Valid entries
Usage
ars
aar
trunk group
number
61
Configuration Set
Use the Configuration Set field to administer the Configuration Set number. This number
contains the desired call treatment options for the station. Ninety-nine Configuration Sets exist.
Valid entries
Usage
1 through 99
blank
Dial Prefix
The system prepends the Dial Prefix to the off-PBX phone number before dialing the off-PBX
phone. The system deletes the dial prefix when a user enters their cell phone number using the
Self Administration Feature (SAFE) access code. You must set the routing tables properly so
that the dial prefix "1" is not necessary for correct routing. See Figure 14.
Valid entries
Usage
blank
0 through 9, *, #
63
Page 2 of 2
Station
Extension
C all
Lim it
67001
10
M apping
M ode
C alls
Allow ed
both
all
Bridged
C alls
none
Station Extension
The Station Extension field is an administered extension in your dial plan. This number is the
extension of the office phone. See Figure 15.
Valid entries
Usage
Call Limit
See Figure 15.
Valid entries
Usage
blank
1 through 10
Mapping Mode
Enter the mode of operation for the Extension to Cellular cell phone. Use these modes to
control the degree of integration between the cell phone and the office phone. The modes are
valid for calls only. For each office phone, you can only assign one cell phone as the origination
mode. You cannot assign a cell phone as either the origination or both mode more than once.
See Figure 15.
Valid entries
Usage
both
termination
origination
none
Calls Allowed
Identifies the call filter type for a station. The Calls Allowed values filter the type of calls to the
office phone that a user can receive on a cell phone. See Figure 15.
Valid entries
Usage
all
Default is all.
The cell phone receives both internal and
external calls.
internal
external
none
65
Bridged Calls
Use the Bridged Calls field to determine if bridged call appearances extend to the cell phone.
The valid entry definitions are the same as the Mapping Mode field entries. See Figure 15.
Valid entries
Usage
both
Default is both.
termination
origination
none
Page 1 of 2
Pattern Number: 1_
Secure SIP? n
No.
Grp. FRL NPA Pfx Hop Toll Del
No.
Mrk Lmt List Dgts
1: ___
_ ___ _ __
__
__
2: ___
_ ___ _ __
__
__
3: ___
_ ___ _ __
__
__
4: ___
_ ___ _ __
__
__
5: ___
_ ___ _ __
__
__
6: ___
_ ___ _ __
__
__
1:
2:
3:
4:
5:
6:
DCS/
Inserted
QSIG
Digits
Intw
_____________________________________
n
_____________________________________
n
_____________________________________
n
_____________________________________
n
_____________________________________
n
_____________________________________
n
user
user
user
user
user
user
Numbering LAR
Format
y
y
y
y
y
y
________
________
________
________
________
________
y
y
y
y
y
y
y
y
y
y
y
y
y
y
y
y
y
y
y
y
y
y
y
y
n
n
n
n
n
n
y
y
y
y
y
y
none
IXC
none
next
rehu
none
none
none
Secure SIP
You will need to evaluate the setting of the Secure SIP? field in Figure 16 when the end-to-end
solution supports the SIPS protocol.
The only instance for a y in this field is when the source provider requires a secure SIP protocol.
67
Usage
y/n
Specify whether the SIP: or SIPS: prefix will be used, if the call is routed to a
SIP trunk preference.
If SIP trunks are not specified as SIP: or SIPS: , the call will be routed over
whatever trunk is specified. Therefore, to ensure a SIP TLS connection when
such a route-pattern is invoked, only SIP trunks should be specified.
Default is n.
To administer the Secure SIP field, choose the behavior you want from the following table.
Original Request-URI
Secure SIP?
Final Request-URI
SIP
SIPS
SIPS
SIPS
SIP
SIP
SIPS
SIPS
SIPS
SIP
Page
1 of
SIGNALING GROUP
Group Number: 4
ETSI CCBS Support: n
IP Audio Hairpinning? n
IMS Enabled? n
Session Establishment Timer(min): 3
Group Number
This is a display-only field showing the signaling group, as shown in Figure 17.
69
Group Type
This field describes the type of protocol to be used with the signaling group. Select SIP in this
field and the screen changes to show only SIP-applicable fields, as shown in Figure 17.
Valid entries
Usage
sip
Transport Method
The screen in Figure 17 displays this field only when the value of the entry in the Group Type
field is sip. Make sure that the default tls is selected in this field. No other value is supported.
Valid entries
Usage
tls
Co-resident SES
The screen in Figure 17 displays this field only for a SIP signaling group and only if
Communication Manager and SES are configured to be Co-Resident. Set the value to y. .
Valid entries
Usage
y/n
Additionally, the node name must be administered on the IP Node Names screen and the IP
Interfaces screen.
Valid entries
Usage
procr
Usage
procr
Valid entries
Usage
6001
71
Usage
6001
Usage
1-250
or
blank
Far-end Domain
The screen displays this field only when the value of the entry in the Group Type field is sip.
See Figure 17.
Valid entries
Usage
Maximum of
40-character
string, or
blank
Usage
y/n
DTMF over IP
The screen displays this field when the value of the entry in the Group Type field is either h.323
or sip. See Figure 17.
For SIP, this must be set at the default value of rtp-payload.
Valid entries
Usage
rtp-payload
Usage
3 through 120
73
For SIP, leave this at the default of y. This value must match the setting for the IP Audio
Hairpinning field.
Valid entries
Usage
y/n
IP Audio Hairpinning
The screen displays this field when the Group Type field is either h.323 or sip. The IP Audio
Hairpinning field entry allows the option for H.323 and SIP-enabled endpoints to be connected
through the IP circuit pack in the server or switch, without going through the time division
multiplexing (TDM) bus. See Figure 17.
For SIP, leave this at the default of y. This value must match the setting for the Direct IP-IP
Audio Connections field.
Valid entries
Usage
y/n
Page 1 of X
STATION
Lock Messages? n
Security Code:
Coverage Path 1:
Coverage Path 2:
Hunt-to Station:
BCC:
TN:
COR:
COS:
0
1
1
1
Type
Set the type of station to DCP for 6424 endpoints or IP for 4600 series endpoints.
If using 46xx as the Type, you will have minor alarm for these stations. You may ignore these
alarms.
If you set the Type to DCP, there are some undesirable interactions with the TTI as well as other
features.
75
Page 7 of 12
SYSTEM CAPACITY
System
Used Available Limit
- - - - - - - - - - - - TRUNKS
10
0
0
1
34
608
604
0
0
5000
390
400
576
199
1966
7392
3396
4000
1000
400
400
576
200
2000
8000
4000
4000
1000
Note that system trunking capacity varies, based on the server running Communication
Manager. See the document Capacities Table for more information. The capacities table
document is for Avaya use only and not available to customers. Customers should consult their
Avaya representative.
SIP Trunks
This field shows the number of administered, in use, and available SIP trunks.
System-Parameters screens
This section describes each page of the various System Parameters screens. Valid data entry
for each screen follows the screen example.
77
music
all
page 1
Port: _______
y
n
local
________
________
________
Usage
Extension of a recorded
announcement
Toll charges do not apply to DID and private network calls routed to
an announcement.
NOTE: If entering a Multi-Location Dial Plan shortened extension,
note the following: When entering a Multi-Location Dial Plan
shortened extension in a field designed for announcement
extensions, certain administration end validations that are normally
performed on announcement extensions are not done, and
resultant warnings or submittal denials do not occur. The shortened
extensions also do not appear in any display or list that shows
announcement extensions. Extra care should be taken to
administer the correct type of announcement for the application
when assigning shortened extensions.
attd
page 2
y
y
y
n
For more details on the other fields on this screen, see the Administering Avaya Aura
Communication Manager, 03-300509.
Usage
79
page 1 of 10
Used
G3 Version: V12
Location: 1
Platform: 2
U sed
Platform Maximum Ports: 44000 597
Maximum Stations: 36000 552
Maximum XMOBILE Stations: 1000 0
M axim um O ff-PBX Telephones -EC 500: 0
0
M axim um O ff-PBX Telephones -O PS: 600 545
(NOTE: You must logoff & login to effect the permission changes.)
The Avaya license file controls the fields on this screen. The web-based RFA process
generates these license files for customers.
The customer views this screen to see how many and what type of off-PBX phones the license
supports. Normally, this screen is read only.
However, an administrator with init login privileges can type in values that represent a portion of
the licensed values.
Depending on your login privileges, you can view or edit the fields shown.
Used
This column in Figure 22 shows the actual current usage as compared to the system maximum
for each field. The Used column is always display only, and indicates the number of the
applications that are administered on the Off-PBX Station Mapping screen page 1 on page 59.
81
page 2 of 10
0
10
10
10000
USED
20
0
0
0
0
0
0
0
0
0
96
0
(NOTE: You must logoff & login to effect the permission changes.)
ISDN PRI
Provides Integrated Services Digital Network (ISDN-PRI) software for either a
switching-hardware platform migration only or a switching-hardware platform migration in
combination with a software release upgrade. Also provides signaling support for H.323
signaling. Set to y for SIP. See Figure 24 above.
Enhanced EC500
As shown in Figure 24, set this to y. This setting provides mobile call services including
"Anytime Anywhere" accessibility with One Number availability and Origination mapping.
83
IP Trunks
Controls permission to administer H.323 trunks. Must be y for IP trunks. See Figure 24.
Multinational Locations?
Multiple Level Precedence and Preemption?
Multiple Locations?
page 5 of x
y
n
Tenant Partitioning?
n
Terminal Trans. Init. (TTI)?
y
Time of Day Routing?
n
Uniform Dialing Plan?
Usage Allocation Enhancements? y
y
TN2501 VAL Maximum Capacity?
Remote Office? n
Restrict Call Forward Off Net? y
Secondary Data Module? y
n
y
y
y
y
Wideband Switching? y
Wireless? n
Private Networking
Upgrades PNA or ETN software RTU purchased with earlier systems. Set this to y if you want to
enable AAR access codes or ARS access codes 1 and 2 on the Feature Access Codes screen.
85
Page
1 of
20
TRUNK GROUP
Group Number: 7
G roup Type: sip
Group Name: to sip-proxy1
COR: 1
Direction: two-way
Outgoing Display? y
Dial Access? n
Busy Threshold: 255
Queue Length: 0
Service Type: tie
Auth Code? n
TN: 1
CDR Reports: y
TAC: 999
Night Service:
Signaling G roup: 1
N um berofM em bers: 10
Group Number
In the Trunk Group screen, page 1, this field contains the group number assigned to this group
when the trunk group was added.
Group Type
In the Trunk Group screen, page 1, type sip to specify the trunk group as SIP.
Tip:
Tip:
Busy-out the trunk group before you change the group type. Release the trunk
group after you make the change. For more information about busying out and
releasing trunk groups, see your systems maintenance documentation.
Valid entries
Usage
sip
CDR Reports
In the Trunk Group screen, page 1, set this field according to the kind of call detail records
(CDR) you want to generate.
Valid entries
Usage
Calls over this trunk group will not generate call detail
records.
r (ring-intvl)
87
Group Name
On Trunk Group screen, page 1, set this field to uniquely identify a trunk group.
Valid entries
Usage
1 to 27
characters
COR
In Trunk Group screen, page 1, the setting for this field depends on your system.
Decisions regarding the use of Class of Restriction (COR) and Facility Restriction Levels (FRLs)
should be made with an understanding of their implications for allowing or denying calls when
AAR/ARS/WCR route patterns are accessed. See Chapter 5 of the Avaya Toll Fraud and
Security Handbook, doc ID 555-025-600, for details on using COR and FRLs.
Valid entries
Usage
0 to 95
Tip:
Tip:
TN
On Trunk Group screen, page 1, set this field to assign a trunk to a partition.
In the Customer Options screen, if Tenant Partitioning is set to n, this field is present on the
Trunk Screen but does not function. Go the Customer Options screen if you suspect incorrect
operation.
Valid entries
Usage
1 to 100
Tip:
Tip:
TAC
Type the trunk access code (TAC) for each trunk group. Assign a different TAC to each trunk
group. CDR reports use the TAC to identify each trunk group. Each trunk must have a different
TAC. This field is on Trunk Group screen, page 1.
Valid entries
Usage
1- to 4-digit
number
Type any number that fits the format for trunk access
codes or dial access codes defined in your dial plan.
NOTE: Although this field is required, trunk groups of
type SIP cannot be dialed by using TAC. The TAC you
type here only identifies them on CDR reports.
asterisk (*)
and pound
sign (#)
89
Direction
On Trunk Group screen, page 1, enter the direction of the traffic on this trunk group. The entry in
this field affects which timers appear on the Administrable Timers page. The system displays
this field for all trunk groups except DID and CPE.
Valid entries
Usage
incoming
outgoing
two-way
Outgoing Display
In Trunk Group screen, page 1, this field allows display telephones to show the name and
number of the trunk group used for an outgoing call before the call is connected. This
information may be useful to you when you are trying to diagnose trunking problems.
Valid entries
Usage
Dial Access
In Trunk Group screen, page 1, this field controls whether users can route outgoing calls
through an outgoing or two-way trunk group by dialing its trunk access code. Allowing dial
access does not interfere with the operation of AAR/ARS. Dial access to SIP trunks is not
allowed.
Valid entries
Usage
Busy Threshold
In Trunk Group screen, page 1, this field specifies the threshold limit for the number of trunks
that could be simultaneously active. Once the threshold is reached, any additional calls that
would result in accessing that trunk group get redirected to the attendant. The attendant takes
control of that trunk group and the access to the trunk members.
Use this field if you want attendants to control access to outgoing and two-way trunk groups
during periods of high use. When the threshold is reached and the warning lamp for that trunk
group lights, the attendant can activate trunk group control: internal callers who dial out using a
trunk access code will be connected to the attendant, and the attendant can prioritize outgoing
calls for the last remaining trunks. Calls handled by AAR and ARS route patterns go out
normally.
Valid entries
Usage
0 to 255
Type the number of trunks that must be busy in order to light the
warning lamp on the Attendant Console. For example, if there are 30
trunks in the group and you want to alert the attendant whenever 25 or
more are in use, type 25.
The S8700/S8710 supports a maximum of 30000 busy hour call completions (BHCC).
The S8300 remains at a maximum of 3600 BHCC.
Night Service
In Trunk Group screen, page 1, this field sets the destination for incoming calls when Night
Service is in operation. If a Night field on the Group Member Assignments page is
administered with a different destination, that entry overrides the group destination for that
trunk. CPE, DID, and DIOD trunk groups do not support night service.
Tip:
Whenever possible, use a night service destination on your switch to prevent
incorrect behavior of some features, even on a DCS network.
Tip:
Valid entries
Usage
blank
Leave this field blank if the Trunk Type (in/out) field is not
auto.
An extension
number (can be a
VDN)
attd
91
Queue Length
In Trunk Group screen, page 1, outgoing calls can wait in a queue, in the order in which they
were made, when all trunks in a trunk group are busy. If you type 0 in this field, callers receive a
busy signal when no trunks are available. If you type a higher number, a caller hears a
confirmation tone when no trunk is available for the outgoing call. The caller can then hang up
and wait. When a trunk becomes available, Communication Manager calls the extension that
placed the original call. The caller hears three short, quick rings. The caller does not need to do
anything but pick up the handset and wait. Communication Manager remembers the number
the caller dialed and automatically completes the call.
The screen displays this field when the Direction field on the screen is set to outgoing or
two-way.
Valid entries
Usage
1 through
100
Service Type
In Trunk Group screen, page 1, the Service Type field indicates the service to which this trunk
group is dedicated. A listing of predefined entries is shown below. In addition to the Services/
Features listed in this table, any user-defined Facility Type of 0 (feature) or 1 (service) on the
Network Facilities screen is allowed. For SIP trunks, only public-ntwrk and tie are valid.
Valid entries
Usage
public-ntwrk
tie
Auth Code
In Trunk Group screen, page 1, this field affects the level of security for incoming and outgoing
calls on the Communication Manager server. The system displays this field if the Direction field
is incoming or two-way. The Auth Code field can only be y if the Authorization Codes field is
y on the System Parameters Feature screen Page 1 on page 78.
Valid entries
Usage
y or n
Signaling Group
In Trunk Group screen, page 1, the screen displays this field only when the value of the entry in
the Group Type field is sip.
The value here must be set as in the previous signaling group screen, in this example, 1.
Valid entries
Usage
1 through
650
This field restricts calling, and requires a code for users below the FRL level for incoming and
outgoing calls.
Number of Members
In Trunk Group screen, page 1, the value here must be less than or equal to the maximum
administered number for SIP trunks on the System Parameters Custom Options screen. The
screen displays this field only when the value of the entry in the Group Type field is sip.
Valid entries
Usage
1 through
255
93
Page
2 of
20
TRUNK GROUP
TRUNK PARAMETERS
UNICODE Name? y
Redirect on OPTIM failure: 5000
Digital Loss Group: 18
Preferred Minimum Session Refresh Interval (sec): 1800
UNICODE Name
This in Trunk Group screen, page 2 field determines which table of names to use to display the
name, the legacy or the UTF-8 character table.
Valid entries
Usage
y or n
Usage
250 to 32000
milliseconds
Usage
1 to 19
Shows the index into the loss plan and tone plan.
95
Usage
90 to 1800
Page
3 of
20
TRUNK FEATURES
ACA Assignment? n
Measured: none
Maintenance Tests? y
ACA Assignment
In Trunk Group screen, page 3, this field may have a y or n entry.
Valid entries
Usage
y/n
97
Measured
In Trunk Group screen, page 3, this field determines if the system will transmit data for this trunk
group to the Call Management System (CMS).
You cannot use internal and both unless either the BCMS (Basic Call Management System) or
the Service Type field is y on the System-Parameters Customer-Options screen. If the ATM
field is set to y on the System-Parameters Customer-Options screen, this field accepts only
internal or none as values. If this field contains a value other than internal or none when ATM
is y, the screen displays none for the field value.
Valid entries
Usage
internal
external
both
none
Maintenance Tests
In Trunk Group screen, page 3, the screen displays this field only when the value of the Group
Type field is aplt, isdn, sip, or tie.
Valid entries
Usage
y/n
Numbering Format
In Trunk Group screen, page 3, the Numbering Format field specifies the encoding of
Numbering Plan Indicator for identification purposes in the Calling Number, the Connected
Number IEs or both, and in the QSIG Party Number. Valid entries are public, unknown,
private, and unk-pvt.
Valid entries
Usage
Public
Unknown
Private
unk-pvt
Usage
y/n
99
Usage
y/n
Page 4 of 20
PROTOCOL VARIATIONS
Usage
Default.
101
Note:
SES may use the 46xxsettings.txt file for stations other than 46xx phones,
even if you have 9620 SIP or 9630 SIP, or the 16cc (Call Center) series, phones.
If a 46xx or 96xx SIP IP telephone is configured as an OPS extension, then the number of call
appearances must be configured in all of these following areas:
1. In the 46xxsettings.txt (or 96xxsettings.txt, if applicable) text file, or for the
DHCP scope option: PHNNUMOFSA must be set to the number of call appearances.
2. Station screen page 2: Set restrict last appearance = n (default = y).
3. Station screen, page 3: You must add whatever number of additional button assignments as
'call appearances' to match the value of PHNNUMOFSA.
4. Off-PBX Station Mapping screen page 2: the call limit must equal the number of call
appearances set in PHNNUMOFSA.
Add Host screen on page 111 (if co-resident CM/SES 5.0 is to be used as a home server,
you must add the standalone SES Edge 5.0 server for your enterprise as another host).
Publication Note
Most of the screen examples in this document were taken from a distributed SES configuration
featuring a simplex Edge 5.2 server and two simplex Home servers. If your installation is any
other type of configuration, the screens may differ slightly from those shown in the examples.
Figures may also be taken from other hardware configurations, as noted in the discussion.
103
Top Screens
These screens are the first ones you use when you log on.
Logon screen
To display the Logon screen to administer a co-resident system running Avaya Communication
Manager and SIP Enablement Services, enter this URL:
https://_IP address of CM server_/
And for SIP Personal Information Manager (PIM), the application that an end user views, enter:
https://_IP address of CM server_/user
To display the Logon screen for a standalone system, enter this URL:
https://_IP address of SES server_/admin
The URL for the SIP PIM application that an end user views on a standalone SES server is:
https://_IP address of SES server_/user
Password
Enter your administrative accounts password, 6 to 12 characters in length, at least 1 of which is
alphabetic and at least 1 numeric.
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
104 Administering SES on the Avaya S8300 Server
Setup screens
Server (Maintenance)
Maintenance activities include server status and diagnostics, alarms and traps, and remote
access security. Note that many Maintenance web pages for a new Avaya S8300C server
running Communication Manager 5.2 and SES 5.2 concurrently are shared by the software.
Setup screens
When installing or updating, the setup screens provide the needed interface. Once the system
is set up, these screens are available individually, but not displayed by the system as a setup
task. The setup screens consist of these:
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Setup screen
The Setup screens contain links to the screens necessary to initially configure servers. These
screens provide different choices, depending on which required tasks have been completed.
Setup SIP Domain screen
Before filling in the Setup screens, you need to know IP addresses, machine names, and the
answers given to the prompts by the install script.
Setup Hosts
After setting up the domain, select this link to create a host computer entry for the first edge or
home/edge server in your enterprise. Recall that a host is either a home, an edge, or a
combined home/edge. The link on this screen directs you to the Add Host screen.
Note:
Note:
You will not be able to continue with administration and configuration until the
Set Up Host and Setup SIP Domain options both have been completed.
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Setup screens
You may not add user information such as end user contacts, or media server
extensions, for example, telephone numbers or handles, to the database until
these setup options have been completed.
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System Configuration
Identifies this SES server as being a simplex, standalone machines, or as duplex, redundant
machines. This read-only field does not indicate the servers role of primary or backup.
Host Type
Identifies this SES server as a home, edge, or home/edge type. This read-only field does not
indicate the servers role of primary or backup.
SIP Domain
Enter a domain name to assign to this SIP Enablement Services configuration.
Name your domain with lowercase alphanumeric characters and dashes. Do not use any upper
case or special characters with the exception of the dash.
Note:
Note:
Updates to system-wide properties like the SIP Domain field require you to
restart the proxy service on each SES host computer in the system. Otherwise,
the domain name updates are not recognized.
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Setup screens
DiffServ/TOS Parameters
The Call Control PHB Value defines the PHB (per hop behavior) value for signaling used by the
intermediary routers in the network order. These values are used to expedite the message flow
through the network. Improved flow reduces unnecessary delays and time outs. The default
value for this field is '46' which is the 'expedite forwarding' value, normally used for real-time
RTP traffic. The range is 0-63.
802.1 Parameters
The Priority Value is associated with the priority tag in the ethernet header and is used to
prioritize ethernet layer messages.
Avaya default is 6. Range is 0-7
DB Log Level
Setting the DB Log Level lets the administrator set a preference for database access logging.
The information will be provided in /var/log/ecs/commandhistory.
Logging levels will be added to the System Properties form. Logging levels will be a pull down
menu with the following choices:
Choice
Stored in data
base
What is logged
Disabled
off
No logging of database
access. This is the default.
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both
new
Log No Values
none
Network Properties
Lists the Local IP address and Local Name for this physical server, as well as the Logical IP and
Logical Name for the node.
In a simplex configuration, Local and Logical properties are the same.
On a server that is one of a duplex pair, its Local properties differ from its Logical ones.
However, the Logical properties are the same for both of the servers of a duplex pair.
The information displayed was provided at install time.
The Gateway IP Address field shows the IP address of the gateway that supports this domain.
Redundant Properties
The Management Device field reflects the SAMP that provides access to a standalone
machine. In this screen, the term redundant properties has nothing to do with redundant,
backup, duplex, high availability, or failover meanings for other Avaya servers.
The remote maintenance board is a SAMP, for S8500B and S8500C server hardware.
Select Update to submit the updated information on this host. Then, all the hosts should be
updated.
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Setup screens
Host Type
If the server is an S8300C running SES co-resident with Avaya Communication Manager
software, then the Host Type drop-down list contains the following choices:
CM combined home-edgethis server functions as both your enterprises SES Edge 5.0
and Home proxies as well as the Communication Manager server. Note that no additional
SIP proxy servers or Communication Manager servers may exist within this architecture.
CM homeThis option appears only after a standalone SES Edge 5.0 server has been
added. Select this option if the server you are adding now is a co-resident SES Home and
Communication Manager server.
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Parent
Select one of the following from the drop-down list to indicate the server this host uses:
Select NONE if you selected home/edge for the servers Host Type above. Any edge or
combination home/edge server has no parent, as this is a single-server configuration.
Select HOST NAME or IP if you selected CM home for the servers Host Type above. The
names of the edge servers for all your enterprises domains are listed. Select the correct
Edge 5.0 server as Parent of this SIP (home) proxy server.
Listen Protocols
At a minimum, select TLS for the Listen Protocol. You may select UDP or TCP for other uses,
but Avaya Communication Manager supports only the TLS link protocol for SIP trunking.
Note that the protocol you select for linking must also be selected here for listening. At a
minimum, you must select the protocol you selected as the Link Protocol, below, although you
may want to select additional protocols only for listening but not for linking.
When you add a host, all three protocols are selected for listening. There is little reason to
change this default.
Link Protocols
This field refers to the trunk signaling between SES and Avaya Communication Manager.
Typically, the selection here matches the Signal Group value on Communication Manager.
The only link protocol that is supported for SIP trunking with Avaya Communication Manager
is TLS. For third-party proxy servers, you may select to link to SES with TLS, TCP, or UDP,
although UDP is untested at this time.
You must also select the Link Protocol as a Listen Protocol, above. You may want to select
additional listen protocols.
There is no special reason to change the default.
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Setup screens
This administration policy is on a per-node basis and may be administered for each home node
in the network.
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Outbound Proxy
Enter the host name of the server within your enterprise that should manage SIP traffic bound
for domains external to this servers enterprise domain.
For example, on a co-resident home server, this would be the host name of the SES Edge 5.0
server named as Parent of that home. On a combined home/edge (or a standalone edge proxy),
this entry might be a remote host, a service provider, ar an alternate edge server.
For a home server, define an outbound proxy only if a host other than the enterprise SES Edge
will route outbound calls.
Outbound Port
Enter the number of the port (1-65535) on the outbound proxy server specified above that
should manage SIP traffic bound for domains external to this servers domain. Use port 5060 if
the entry for Outbound Transport is UDP or TCP, and port number 5061 if it is TLS. On a server
that is running SES concurrently with Communication Manager, verify that the port number you
choose here for SES 5.0 is not assigned to other processes in Communication Manager 5.0.
Select the transport protocol of the outbound proxy server that should manage SIP traffic bound
for domains external to this servers domain. The use of TLS is a best practice.
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Setup screens
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VMM
Voice Over IP Monitoring Manager (VMM) is a voice over IP (VoIP) quality of service (QoS)
monitoring tool. This feature is available only on supported SIP endpoints, such as the Toshiba
SP-1020A.
VMM information is taken from the VMM server. SES requires the server name, port address,
and how frequently an end point should report back to the VMM Server. See the VMM
document titled Voice Over IP Monitoring Manager User Guide, 555-233-510.
This field is specific to the Toshiba solution and only work with supported phone types.
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Setup screens
Address 1, Address 2
This is the first line and second line of the default address for users. You may input Shift_JIS
(SJIS) characters as well. Whether the browser sends UTF-8 or SJIS depends upon the
browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)
City
Enter the name of the city or town of the default address for users. You may use alphanumeric
characters.
State
Enter the name of the state or province of the default address for. You may use alphanumeric
characters.
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Country
Enter the name of the country of the default address for users. You may use alphanumeric
characters.
ZIP
Enter the ZIP or postal code of the default address for users. You may use only numeric
characters.
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Setup screens
SIP trunkthis is a SIP signaling link between SES and Communication Manager.
These two links may be to the same IP address. If so, Avaya server software services the two
different protocols on different ports.
Select Add to submit the Communication Manager server interface with the properties entered
to the database for this SES home server.
Host
In this screen, The Host field displays the name of the home server for whose users the server
specified above is the default.
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Setup screens
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Prefix maps are used with Avaya Distributed Office, and correlate branch office prefixes with
server IP addresses.
Handle maps are used with Avaya Distributed Office, and show the IM handles of branch
employees.
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Branch Address
Branch Address is the IP address of the Communication Manager Branch Edition platform at
each location.
Core Router
Core Router is the IP address of the SES edge server performing branch to core routing.
Total Length
Total Length is the digit length of the assigned branch prefix plus extension.
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IM Handle
IM Handle is the alphanumeric IM handle for each branch user.
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User screens
User screens
The User screens permit customizing aspects of the system for each user.
Host
This is the name of the home server for this user. A users host is a home server or a combined
home/edge server. either of which may be a co-resident CM/SES 5.0 server.
Name
This is the name of as many as 64 UTF-8 characters associated with this User ID and Handle in
the user database. You may input Shift_JIS (SJIS) as well. Whether the browser sends UTF-8
or SJIS is dependent upon the browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)
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Devices task
Manage the tones, volume, and cadence of certain SIP-enabled devices with the Devices
scree. For you to view this screen, the end user must have a compatible device. If you select a
user that does not have a device that is compatible with this feature, the system displays a No
Compatible devices found message. This message indicates that the end users telephone
does not support the Devices feature.
Extensions task
Add, delete, and make available the extensions assigned to a user with the Extensions tasks on
page 156.
Handles task
The Handles task concerns how the end user wants to be contacted. Administer a users
personal points of contact, and user groups with the screen in Handles task on page 161.
A user may have more than one handle. For instance, one handle may be based on the users
(numeric phone) extension. Another handle may be an (alphabetic) team designation such as
Head_Of_Payroll. Even though the number of contacts to a handle is limited to two, the number
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User screens
of handles for a user is not limited. A user must always log in to his or her SIP device using his
or her primary handle as the user ID. The primary handle matches the User ID.
Memos task
Write short notes about the user for other administrators to read using the User Memos screen.
Maximum size of the notes is 256 characters.
Move User
Move User occupies the screen only when there is more than one home server. Move User
changes a user from one home server to another.
You can also move a user from one home server to another using the Edit Profile screen.
Permissions
Use this task to specify if other SIP users can detect a users presence on the system. This is
the Watchers feature of PPM.
Note that presence cannot be matched properly if the handle of the watched user does not
match exactly, including its case.
Profile
Edit the full profile of a user and customize it with the Edit User Profile screen.
Submit
Check mark a user, or in limited instances, several users, select a task from the drop-down
menu, then select Submit to proceed to the next screen.
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Note:
Do not use the handles listed below for any user. They are reserved for system and
administrative use:
event-server
cm-resubscribe
confsvr
handle_list
presenceserver
In addition:
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User screens
If any of the preceding transformations produce handles already present, then they are
dropped.
All handles must be alphanumeric with no special characters other than dash (-).
User ID
(Optional) This is an identifier of at least three alphanumeric characters in length. Each
administered user has one unique User ID and it is used as their display name within SES
adminstration. For example, the User ID is the name listed for the user on the List Users,
Search User, Edit User and List Media Server Extensions screens.
It is recommended that the User ID be the same as the Primary handle administered for the
user. If the User ID is left blank when the user is added, it is defaulted to the Primary handle.
A User ID is administered as an alphanumeric string between 3-16 characters in length.
A user's User ID may be changed from their Edit User Profile screen. A user's Primary handle
may only be changed from the Edit Handle screen (List Users -> Select A user -> Select
Handles task).
Host
From the drop-down list of names, select the home server for this user. The host name of the
current server is selected by default.
This is the name of the SES host serving the domain for this user. An SES host is a home
server or a combined home/edge server, either of which can be a co-resident CM/SES server.
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Address 1, Address 2
(Optional) This is the first line and second line of the default address for users. You may input
Shift_JIS (SJIS) characters as well. Whether the browser sends UTF-8 or SJIS depends upon
the browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)
Office
Enter a designation for the users office suite or perhaps floor, in alphanumeric characters.
City
Enter the name of the city or town of the users address in alphanumeric characters.
State
Enter the name of the state or province of the users address in alphanumeric characters.
Country
Enter the name of the country of the users address in alphanumeric characters.
ZIP
Enter the number of the ZIP or postal code of the user in numeric characters.
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User screens
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User screens
Note:
Note:
The SES system automatically appends the sip_domain.com portion of the
handle. This portion of the handle should not be entered as part of the handle
field when adding or updating a handle.
If you select a users option button, or select a group name by clicking on it, the system displays
a Contact Details screen or Group Details screen. These two screens let you edit details about
the contact or group, respectively.
Name
This is the name of as many as 64 UTF-8 characters associated with this User ID and Handle in
the user database. You may input Shift_JIS (SJIS) as well. Whether the browser sends UTF-8
or SJIS is dependent upon the browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)
Alias
This field displays the optional alias name of as many as 32 UTF-8 characters associated with
this contact in the user database. You may input Shift_JIS (SJIS) characters as well. Whether
the browser sends UTF-8 or SJIS is dependent upon the browsers language setting.
In Japanese, this alias string is in Kana characters, and it is designed to help with contact
sorting. (Contrast this with Name.)
Telephone #1 / Telephone #2
Lists a telephone number or valid SIP user address. A valid SIP user address may be any
Uniform Resource Identifiers (URIs) beginning with sip: or sips:. The SIP user address is
associated with this handle in the contact database.
This field may contain a maximum of 256 ASCII characters.
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Group (link)
If you click directly on an underlined group name, the system displays the Group Details screen
for that group. At this time, only one level of hierarchy for groups are supported.
View
View details about the contact or group.
Delete
Select a contact, then select Delete to remove that contact from the users list. This does not
delete the contact from the system.
Add Contact
Add another individual contact or group. At this time, only one level of hierarchy for groups are
supported.
Add Group
Add a group name to which this contact belongs. At this time, only one level of hierarchy for
groups are supported.
Speed Dial
Select this to view the speed dial telephone numbers and speed dial digit assignments for
contacts this user may want to communicate with.
Reload Configuration
If you have made changes on this end users list of contacts, select Reload Configuration to
refresh the list.
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User screens
For SIP users, you may wish to reload the configuration data for your telephone, like its Ringer
Settings, its Speed Dial List entries (from My Contact List), and its One Touch Dial List entries.
Select this link and then submit the reload request.
For system administrators, a variety of data affects the device:
Data may have been updated and submitted on the server running Avaya Communication
Manager. Submitting this request reloads this updated device configuration data.
Note:
Note:
Provisioned users who have been administered may not have logged on to their
device, registering it with the SIP proxy server. Submitting the Reload Device
Configuration (or executing the Reload Complete task) will take effect the next
time they log on successfully to their SIP device.
When you are ready to reload your configuration for this device, including any station-affecting
changes you may have made in Avaya Communication Manager running co-resident on the
SES 5.0 server, then select the Submit button on this screen. Otherwise, select the Cancel
button to ignore this request. After you click Continue, the screen displays the My Contacts list.
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User screens
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Name
This is the name of as many as 64 UTF-8 characters associated with this User ID and Handle in
the user database. You may input Shift_JIS (SJIS) as well. Whether the browser sends UTF-8
or SJIS is dependent upon the browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)
Alias
(Optional) This field displays the optional alias name of as many as 32 UTF-8 characters
associated with this contact in the user database. You may input Shift_JIS (SJIS) characters as
well. Whether the browser sends UTF-8 or SJIS is dependent upon the browsers language
setting.
In Japanese, this alias string is in Kana characters, and it is designed to help with contact
sorting. (Contrast this with Name.)
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User screens
Group Name
A valid name for the group with which the contact has been associated, as a selectable link.
This field may contain a maximum of 32 UTF-8 characters. Select the link to view the details
screen showing the contacts for this Group.
Tip:
Tip:
If the contact list is lengthy, use your web browsers "Find in This Page" function
to search the page for a particular entry.
You may select a contact to View or Delete using the radio button to the left of the name and/or
handle. After you choose a contact, select the "View" button to display the Contact Details
screen, or select the "Delete" button to display a warning message for you to confirm the
deletion from the contact list.
Note:
Note:
Deleting a user contact from the contact list does not affect the associated
provisioned users information in the user database.
E-mail
Enter a string in this field as the e-mail address associated with this contact. It may contain as
many as 256 ASCII characters. When displayed in the read-only fields on the Contact Details
screen, this becomes a clickable mailto: link on the web page.
Notes
Enter any informational notation to be associated with this contact in this field. It is free-form
text, and may contain as many as 1,024 UTF-8 characters. You can input Shift_JIS (SJIS) as
well. Whether the users browser sends UTF-8 or SJIS is dependent upon your browsers
language setting.
Track Availability
Check the box if the user named at the very top of the screen, for example dlaser, wants to track
the presence of the person named in the Address field, for example dminky@sushi.com. The
user dminky has the option of not allowing herself to be tracked.
Note that presence cannot be matched properly if the handle of the watched user does not
match exactly, including its case.
Contact Phones
This group of fields lists up to six ways for a user to reach a contact.
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Phone TypeThe drop-down menu for this field provides identification for the rest of the
information in the row.
Phone NumberSIP handle, e-mail, fax, or telephone number for this contact.
Label / Labela short description of the contact, perhaps a server or type of contact.
Speed Dialcheck this box to let the end user reach the contact with speed dial. The first
contact is speed dial number 1, the second is number 2, and so on. Speed dial is a soft
button on a SIP telephone
Prefixany outward dialing prefix, comma, or other sequence the end user may need to
dial before they dial the telephone number.
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User screens
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Handle
This is a valid name or User ID for the contact. Selecting this link displays the detailed user
contact information for the contact. Handles must be unique contact URIs within the SES
system domain, but contacts may have multiple valid handles.
Note:
The SES system automatically appends the sip_domain.com portion of the
handle. This portion of the handle should not be entered as part of the handle
field when adding or updating a handle.
Note:
Name
On this screen, the Name field is the label you assigned to the phone number for this contact.
Alias
This field displays the optional alias name of as many as 32 UTF-8 characters associated with
this contact in the user database. You may input Shift_JIS (SJIS) characters as well. Whether
the browser sends UTF-8 or SJIS is dependent upon the web browsers language setting.
In Japanese, this alias string is in Kana characters, and it is designed to help with contact
sorting. (Contrast this with Name.)
Prefix
Lists the optional prefix digits associated with this users extension (Telephone #) in the user
database. An example of a prefix would be an AAR or ARS dial access code of 0-4 digits. This
field blank may be blank if no such prefix code applies to this user contact.
Telephone #
Lists a telephone number or valid SIP user address. A valid SIP user address may be any
Uniform Resource Identifiers (URIs) beginning with sip: or sips:. The SIP user address is
associated with this handle in the contact database.
This field may contain a maximum of 256 ASCII characters.
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User screens
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Note:
Note:
The SES system automatically appends the sip_domain.com portion of the
handle. This portion of the handle should not be entered as part of the handle
field when adding or updating a handle.
After viewing the details of this group, select the Add Contact link to go to the Add Host screen
and associate a contact with this group in your list of user contacts. Select the Delete Group
link to go the Delete Group screen and delete this group name from your contact list. Select the
Update Group link to go to the Update group screen and change the name of this group in your
user contact list.
Name
This is the name of as many as 64 UTF-8 characters associated with this User ID and Handle in
the user database. You may input Shift_JIS (SJIS) as well. Whether the browser sends UTF-8
or SJIS is dependent upon the browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)
Alias
This field displays the optional alias name of as many as 32 UTF-8 characters associated with
this contact in the user database. You may input Shift_JIS (SJIS) characters as well. Whether
the browser sends UTF-8 or SJIS is dependent upon the browsers language setting.
In Japanese, this alias string is in Kana characters, and it is designed to help with contact
sorting. (Contrast this with Name.)
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Add Contact
Select this to display the Add Contact screen to add another contact to the group selected.
Delete Group
Select OK to delete the group from the database. Select Cancel if you change your mind about
deleting the group.
Deleting a group does not remove the contacts in the group from use. The contacts
automatically become members of the default group.
Update Group
Select this to display the Update Group screen to change the groups name.
View
Select a contact for the user and click View to show a view-only screen of the contacts details.
Delete
Delete this contact from this particular group.
This command does not delete this contact from any other groups to which it belongs.
If a group is empty, View and Delete operate on the group, not members of the group. If a group
is not empty, it has members, and View and Delete operate on the members, showing them in
the group or deleting them from the group, respectively. Delete does not delete a contact group
member from the entire user contact database.
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User screens
Move the members to another group and then remove the original group.
Yes
Go ahead and submit your selections.
No
Cancel the selections on the screen and do nothing. The system displays the My Contact List
task screen.
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Group Name
Enter a new name for the existing group, of as many as 32 UTF-8 characters in length. You may
input Shift_JIS (SJIS) characters as well. Whether the browser sends UTF-8 or SJIS is
dependent upon the browsers language setting.
Used with SP-1020A, this alias string is in Kana characters, and it is designed to help with
contact sorting. (Contrast this with Name.)
When finished entering data, select Submit to rename the group in your contact list.
Submit Update
Select this to submit the group name change to the database.
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User screens
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Address
May be blank, in which case SIP contact Uniform Resource Identifiers (URIs) for the auto-dial
list entry may be entered here, or it may display the non-blank auto-dial list entry or entries
made in Avaya Communication Manager running on the server for the associated button. In the
latter case, if the entry is edited in this SIP PIM web interface, any changes made to these
entries here in SES 5.0 will not be reflected in Avaya Communication Manager on the server.
The maximum length of any Address field entry is 256 ASCII characters.
Label
May be blank, in which case a label for the auto-dial entry may be entered here, or it may
display (read-only) the non-blank, auto-dial-entry label made in Avaya Communication Manager
for the associated button. In the latter case, the entry may not be edited here. The maximum
length of any Label field entry is 20 UTF-8 characters. Note that UTF-8 characters can include
ASCII, Kanji and Kana characters. You may input Shift_JIS (SJIS) characters as well. Whether
the browser sends UTF-8 or SJIS is dependent upon the web browsers language setting.
Used with a supported endpoint, such as the SP-1020A, this alias string is in Kana characters,
and it is designed to help with contact sorting. (Contrast this with Name.)
Note:
Note:
The Toshiba Business Phone (SP-1020A) does not display half-width, Han Kaku
Kana characters.
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Bridged Appearance
Lists the administered extension associated with this telephone button in the user database.
This field may contain a maximum of 256 alphanumeric characters.
Ringer ON/OFF
If the ringer of any available button is set to off, you may select the radio button under On to
enable its ringer. Likewise, if it is set to On, you may select the button under Off to disable it.
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User screens
Ringer Cadence
Displays the default Ringer Cadence (default is 2) for the device administered for end users in
the database. This number represents the speed of the telephones ringing (1 through 3).
Ringer Volume
Displays the default Ringer Volume (default is 5) for a device administered by end users in the
database. This number represents how loudly the telephone will ring. The range is 1 through 10.
Receiver Volume
Displays the default Receiver Volume (default is 5) for a device administered by end users in
the database. This number represents handset loudness (1 through 10).
Speaker Volume
Displays the default Speaker Volume (default is 5) for a device administered by end users in the
database. This number represents speakerphone loudness (1 through 10).
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User screens
155
Extensions tasks
This section describes administering a specific users extension.
With the screen described here, you can associate an extension with a user, remove an
extension from a user, or free an extension for use by any other user with this screen series.
If a user does not have any extension assigned, the system displays the List Media Server
Extensions screen.
User
This is the User ID assigned when the user was added to the SES system.
See User ID on page 129.
Media Server
The name of the server running Avaya Communication Manager (in a distributed SES 5.0
system) to which the extension was assigned.
Host
This is the name of the SES home server for this user. For co-resident CM/SES 5.0 systems,
this host name may be the same as the name of that of the Media Server, above.
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User screens
Edit User
For the convenience of the administrator, this selection lets you display this user as the only
user in the list. Usage is described in the List Users screen on page 125. Pick a task from the
drop-down list.
Delete
This command deletes an extension from the user in the database. The user remains, but no
longer has this extension associated with him or her.
Select this to show an OK or Cancel screen. See the example for the Confirm Delete User
screen on page 192.
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158 Administering SES on the Avaya S8300 Server
User screens
Tip:
Media Server
Select the network name for the extensions server interface from the drop-down list.
The node name, in alphanumeric characters, associated with the CLAN (or processor CLAN) IP
interface of a server running Communication Manager. For more information on IP node names,
see Administering Network Connectivity on Avaya Aura Communication Manager,
555-233-504.
Note:
Note:
This will not create any extensions or change any existing administration
performed directly in Avaya Communication Manager. You must do that manually
using the Administration web interface to Avaya Communication Manager.
159
Extension
Select this drop-down list to see what extensions are currently available for assignment. Select
a free extension from this list.
Select
Make your list selection permanent.
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User screens
Handles task
The Handles task concerns the contact points at which the end user can be contacted.
One way to get to this screen is to select List Users, find the user you want, and click the check
box. From the drop-down list of Tasks, select Handles. Then click Submit.
Handles may be:
A mix of alphanumeric characters, but no special characters other than the dash.
event-server
cm-resubscribe
confsvr
handle_list
presenceserver
In addition:
If any of the preceding transformations produce handles already present, then they are
dropped.
All handles must be alphanumeric with no special characters other than dash (-).
161
Handle
A handle identifies the user on the SES system. Users primary handles must be the same as
their user IDs. Selecting this link displays the detailed user contact information for the SIP user.
User handles must be unique within the SES system domain. Users may have multiple handles
to accommodate more than one personal point of contact.
Note:
Note:
The SES system automatically appends the @sip_domain.com portion of the
handle. Do not type this portion of the handle when adding or updating this end
user on other screens.
Contact
In this screen, the information in the Contact column is the SIP address of the user, which is
created based on the users administered telephone extension and the IP address of the IP
server interface for the Communication Manager server to which this user is assigned.
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User screens
Delete (Handle)
Display the Confirm Delete Handle screen for that users handle. The handle that has no
Delete command next to it is the primary handle for the user and cannot be deleted.
Edit (Contact)
Select Edit next to the contact information to change the information about this users personal
point of contact.
Delete (Contact)
Display the Confirm Delete Contact screen to delete a personal point of contact for the user
named at the top of this screen.
163
Delete Group
Select Delete Group to display the Confirm Delete Group screen. When viewing the
confirmation screen, you may choose to delete the group and all of its members, or to delete
only the group association of the members, and leave the member user contacts available.
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User screens
Domain
The domain name of the home server to which this user is assigned.
Handle
A handle identifies the user on the SES system. Users primary handles must be the same as
their user IDs. Selecting this link displays the detailed user contact information for the SIP user.
User handles must be unique within the SES system domain. Users may have multiple handles
to accommodate more than one personal point of contact.
Note:
The SES system automatically appends the @sip_domain.com portion of the
handle. Do not type this portion of the handle when adding or updating this end
user on other screens.
Note:
Do not use the handles listed below for any user. They are reserved for system and
administrative use:
event-server
165
cm-resubscribe
confsvr
handle_list
presenceserver
In addition:
If any of the preceding transformations produce handles already present, then they are
dropped.
All handles must be alphanumeric with no special characters other than dash (-).
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User screens
Contact
Enter a point of contact for the selectd users handle. This contact is usually a fixed destination.
The Media Server contact type is for all handles that should be resolved to contacts that are
routed directly to a media server. This only includes handles that are also extensions, because
media servers only recognize extensions, not alphanumeric handles.
If you select the Media Server contact type, the entered Contact pattern should be a contact that
includes an IP address of a server running Avaya Communication Manager.
If you select the Media Server contact radio button, the system is expecting that the
corresponding contact is a Communication Manager server contact. If you select the Media
Server contact type, and the corresponding contact is not a pattern recognized by the server
running Avaya Communication Manager, then calls may not be routed properly.
The User contact type is used for all handles that should be resolved to contacts that are
directly routed to addresses that are not Communication Manager servers. This includes other
standalone SES home servers, or devices that are not connected to a CM or co-resident server.
If you select the User contact type, the entered Contact on the page should be a contact that is
not an IP address of a server running Avaya Communication Manager.
If you select User contact type, and the corresponding contact is a server running Avaya
Communication Manager, then calls may be routed to that server but not completed on it.
Contact Type
Media Server (that is, one running Avaya Communication Manager), or User
167
User option
Indicate that the information in the Contact field is not a users primary SIP contact address, and
should not be routed through the server running Avaya Communication Manager in your
system.
Update
Submit your additions or changes to the database.
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User screens
Handle
A handle identifies the user on the SES system. Users primary handles must be the same as
their user IDs. Selecting this link displays the detailed user contact information for the SIP user.
User handles must be unique within the SES system domain. Users may have multiple handles
to accommodate more than one personal point of contact.
Note:
The SES system automatically appends the @sip_domain.com portion of the
handle. Do not type this portion of the handle when adding or updating this end
user on other screens.
Note:
This is never the Primary handle, which is defined on the Add User screen.
Do not use the handles listed below for any user. They are reserved for system and
administrative use:
event-server
cm-resubscribe
confsvr
handle_list
presenceserver
In addition:
If any of the preceding transformations produce handles already present, then they are
dropped.
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All handles must be alphanumeric with no special characters other than dash (-).
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User screens
Handle
A handle identifies the user on the SES system. Users primary handles must be the same as
their user IDs. Selecting this link displays the detailed user contact information for the SIP user.
User handles must be unique within the SES system domain. Users may have multiple handles
to accommodate more than one personal point of contact.
Note:
Note:
The SES system automatically appends the @sip_domain.com portion of the
handle. Do not type this portion of the handle when adding or updating this end
user on other screens.
171
If you select User contact type, and the corresponding contact is a server running Avaya
Communication Manager, then calls may be routed to that server but not completed on it.
User option
Indicate that the information in the Contact field is not a users primary SIP contact address, and
should not be routed through the associated server running Avaya Communication Manager.
Add
Confirm to add into the database the new host contact you have set up.
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User screens
Handle
In this screen, enter a handle of any end user to include them in this group.
Do not use the handles listed below for any user. They are reserved for system and
administrative use:
event-server
cm-resubscribe
confsvr
handle_list
presenceserver
In addition:
If any of the preceding transformations produce handles already present, then they are
dropped.
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All handles must be alphanumeric with no special characters other than dash (-).
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User screens
175
List of memos
The available memos display in chronological order, most recent at the top.
Delete
Remove the memo to the left.
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User screens
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User screens
Permissions screen
The Permissions page manages a users control over presence, who they permit to see them
on the system. This page has four versions, depending on the current setting, and every page
allows the setting to be changed to the other type.
Unblocked watchers are not updated until after the telephone user logs off and logs back
in again.
Presence cannot be matched properly if the handle of the watched user does not match
exactly, including its case.
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Allow AllSelect Allow All if you want all administered SIP users to be able to watch this
users presence and availability in the system using any presence-enabled SIP endpoint,
such as Avaya IP Softphone with the IM client.
Block AllSelect Block All if you want no administered SIP users to be able to watch this
users presence and availability in the system.
Contact List OnlySelect Contact List Only if you want only those administered SIP
users that you have added to your contact list to be able to watch this users presence and
availability in the system.
After selecting the appropriate permissions type, select the Change button to commit the entry
to the user contact database.
Note that unblocked watchers are not updated until after the telephone user logs off and logs
back in again.
Handle
This is a selectable link, a valid handle for the blocked or allowed caller. Selecting the link
displays the detailed user contact information for the associated user. Handles must be unique
contact Uniform Resource Identifiers (URIs) within the SIP domain, but users may have several.
Note:
Note:
If entering or changing the Handle, only provide characters for the portion in front
of the @ sign. The system automatically appends the @systemdomain.com
portion of the handle.
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User screens
Note:
Note:
If you didnt specify a domain for a user on either list, then the SIP system
domain.com will be appended automatically to the user contact entry.
Add Entry
Use this area to add a valid user handle to one of the two permissions lists, Allow or Block.
To remove a permission entry, select from the Allow List/Block List field.
Note that unblocked watchers are not updated until after the telephone user logs off and logs
back in again.
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Host
This is the name of the home server serving the domain for this user.
An administrator can move a user to a different home server. In the drop-down list, select a new
host for this user. The user is deleted from the original database and moved to the other home
servers database.
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User screens
Address 1, Address 2
This is the first line and second line of the default address for users. You may input Shift_JIS
(SJIS) characters as well. Whether the browser sends UTF-8 or SJIS depends upon the
browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)
Office
Enter the designation for the users office/floor, and so on, in alphanumeric characters.
Originally populated by the information in the Default User Profile screen, you can customize it
here.
City
Enter the name of the city or town of the users address in alphanumeric characters.
Originally populated by the information in the Default User Profile screen, you can customize it
here.
State
Enter the name of the state or province of the users address in alphanumeric characters.
Originally populated by the information in the Default User Profile screen, you can customize it
here.
Country
Enter the name of the country of the users address in alphanumeric characters.
Originally populated by the information in the Default User Profile screen, you can customize it
here.
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ZIP
Enter the number of the ZIP or postal code of the user in numeric characters.
Originally populated by the information in the Default User Profile screen, you can customize it
here.
After entering or changing entries, select Update to submit the users profile to the user
database on this host.
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User screens
Watchers Task
The Watchers screen quickly relays the level of watch permissions this user has set. Then, with
the command buttons, you can adjust that level using either the Permissions screen or the
Contacts list.
Note that unblocked watchers are not updated until after the telephone user logs off and logs
back in.
Changing the Current Permissions Type does not interactively add or delete
existing exception entries made on the Allow List/Block List. That is, if you
change from Block All to Allow All, then any exceptions on the Block List remain
in effect. Likewise, if you change from Allow All to Block All, then any exceptions
on the Allow List remain in effect.
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have been made, this field does not appear on this page. If you wish to Block permission for a
specific unknown SIP user from being able to watch your presence and availability in this
system, then select the link to the right of the list entry. To change the default permissions for all
SIP users, then select the Go To Permissions link and use the Change Permissions Type
field on the Permissions screen. If you want to add any of the SIP users who are unknown to
this system to your list of (known) user contacts, for example to watch their presence and
availability, then you may select the Add to Contact List link to the right of any Unknown list
member.
Note that presence cannot be matched properly if the handle of the watched user does not
match exactly, including the case of its alphabetic characters.
Go to Contact List
Select this to add more contacts to the users contact list. Doing so makes the permission type of
Contact List Only more inclusive.
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User screens
User ID
If you wish to search by ID, enter a valid User ID of at least 3 alphanumeric characters. This
field allows for partial matches; enter a few characters to filter the results. A User ID is an
identifier of at least three alphanumeric characters in length, used to authenticate a user to the
system. Each user has one unique user ID, and the User ID is the same as the users primary
handle. A User ID may be a name or an ID number.
187
Address 1, Address 2
If you wish to search by address, enter the first and/or second lines, respectively of the users
address in alphanumeric characters. This field allows for partial matches; enter a few characters
to filter the results.
This is the first line and second line of the default address for users. You may input Shift_JIS
(SJIS) characters as well. Whether the browser sends UTF-8 or SJIS depends upon the
browsers language setting.
The name will be assigned to the speed dial button for this contact. In Japanese, this name
string uses Kanji characters. (Contrast this with Alias.)
Office
Enter a designation for the users office suite or floor, for example, in alphanumeric characters
City
Enter the name of the city or town of the users address in alphanumeric characters.
State
Enter the name of the state or province of the users address in alphanumeric characters.
Country
Enter the name of the country of the users address in alphanumeric characters.
ZIP
Enter the ZIP or postal code of the user in numeric characters.
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User screens
Users>Edit
Users>Delete
Users>Password
This click path provides a quick way to select a user for the tasks above when you are certain of
the users ID.
189
Password, Admin_Password_Confirm
Enter a password of at least 6 and at most 12 alphanumeric characters. Both field entries must
match exactly.
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User screens
Default Profile
Use of this screen usually occurs when the system is first installed and configured.
191
Cancel
Select Cancel to ignore the deletion, keeping the user and associated extension(s) unchanged.
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This section describes in detail the use and meaning of the screens in the System Management
Interface.
Alarms screens
Diagnostics screens
Server screens
Server Configuration
Security screens
Miscellaneous screen
Alarms screens
Alarm screens are these:
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Product ID
Use these steps to view current alarms against the server identified by this Product ID:
1. Check if any alarms are present. If no alarms appear, continue with your web-administration
activities. If yes, continue.
2. If alarms are present, the bottom part of the page shows a detailed list of outstanding
alarms:
ID
This is a unique identification number assigned to the alarm.
Source
This is the abbreviated name of the software process that generated a platform alarm, as
follows:
ENV for environment attributes on the motherboard such as temperature, voltage, fan
Alarms screens
EvtID
The event identification number for each alarm is used to identify a particular event from a given
source that generated the alarm.
Lvl
The level of the alarm is minor, major, or warning.
Ack
Displays a Y (yes) or N (no) to indicate whether the alarm has been acknowledged by the
Initialization and Administration System (INADS).
Date
This is the timestamp assigned to the alarm when it occurred.
Description
The Description field provides a brief explanation of the alarm.
Server Alarms
The Current Alarms page allows you to clear (remove) some or all of the displayed alarms.
! CAUTION:
CAUTION:
Clearing alarms only removes the alarm notifications from the active alarm list. It
does not remove the conditions that caused the alarms.
1. Select one or more alarm entries. select Clear. All checked items disappear from the active
alarm list. You will not receive a response if an entry is not selected before clicking Clear.
2. To remove all alarm entries from the list, select Clear All.
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Alarms screens
! CAUTION:
CAUTION:
Note:
Caution: For the server to respond to SNMP queries, the following conditions
must be present. 1) Master Agent must be running. 2) SNMP ports must be
enabled through the firewall.
Note:
Note: Prior to making any configuration changes the Master Agent should be put
in a Down state. The Master Agent status is shown below for your convenience.
Once the configuration has been completed, then the Master Agent should be
placed in an Up state. Changes to both the configuration on the SNMP Agents
and/or SNMP Traps pages should be completed before starting the Master
Agent. Please use the Agent Status page to start or stop the Master Agent.
197
SNMP Users/Communities
Under SMNP users/communities, select a SNMP Version:
Community Name (read-only) community or user can only query for information
Community Name (read-only) community or user can only query for information. If this
option is activated, it displays.
Community Name (read-write) community or user can query agents for information
(SNMPGETs) and send commands to an agent (SNMPSETs). If this option is activated, it
displays.
User (read-only)
Alarms screens
Privacy Password the user that is specified in "user name" must provide a password for
privacy that is a minimum of 8 characters and a maximum of any 50 characters except (")
quotation marks.
User (read-write)
The option User read-write has the same fields as read-only. The information above
also applies to (User) read-write.
To confirm your options to change administration settings, click Submit. Or, continue to select
more options.
Troubleshooting
Errors you may encounter at the Administer SNMP Agents page:
Unable to Restart Master Agent. To resolve:
1. Click Process Status and verify the Master Agent is running. The Agent should be listed as
UP. If so, proceed to Step 2. If the Master Agent is DOWN, a major failure occurred and
requires fault isolation.
2. Go to the Agent Status page to ensure the master agent is not stopped. If it is stopped,
restart it.
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Note:
Status
Shows if the configured destination is enabled or disabled.
Disabling a destination keeps the configuration data in the file, but stops traps and informs
from being sent.
IP Address
Every computer that communicates over the Internet is assigned an IP address that uniquely
identifies the device and distinguishes it from other computers on the Internet. An IP address
consists of 32 bits, often shown as 4 octets of numbers from 0-255 represented in decimal form
instead of binary form.
Notification
Refers to traps or inform requests as described above.
SNMP Version
The three final fields on this page are blank if SNMP Version 1 or Version 2c are used.
Alarms screens
Community Name Authentication is a plain text string used for SNMP v1 and v2c.
User Name is part of the user-based security model for SNMP v3. This character string
indicates the user who is authorized to send traps to the destination.
V3 Security Model
The level of security to use when sending v3 traps. Options are None, Authentication, and
Privacy. See Add or change trap destination for details.
Functions
Note:
Note:
If changes are made on the SNMP Traps page it is recommended that a test
alarm be generated to ensure that SNMP Traps are operating properly. To
generate a test alarm, please go to the SNMP Test page.
Add
Select this button if you want to add a new SNMP trap. The Add Trap Destination screen is
displayed.
Change
Select a trap and then click Change to modify the trap information. The Change Trap
Destination screen is displayed.
201
Delete
Select a trap and then click Delete to remove the trap destination. The Delete Trap Destination
page is displayed.
Alarms screens
On the Add Trap Destination page, the data-entry fields are initially blank.
On the Change Trap Destination page, the fields are populated with information for the
trap you selected on the SNMP Traps page.
To add a new trap destination, Click Add. The Add Trap Destination page appears. All the
fields are blank.
To change a trap destination, select the trap destination you want to modify. Click Change.
The Change Trap Destination page appears, prepopulated with trap information. When the
appropriate page appears, enter or modify the information as described below.
3. To send traps or informs (acknowledged traps) click Check to Enable this Destination.
4. IP address: Enter the IP address for the workstation that has the network management
software (NMS) that is to receive the trap notifications. This field is required for all versions
of SNMP.
5. SNMP version: Select the radio button for the version of SNMP that the corporate NMS is
running. Fill out the required information for each version:
SNMP version 1: Enter a text string to provide security for SNMP messages. You can use
any characters except: ` \ & , ' " (single back-quote, backslash, ampersand, comma, single
quote, double quote).
SNMP version 2c: Enter a notification type and community name as follows:
Notification type: Select either trap or inform (acknowledged trap). See SNMP v2c and
v3 inform operation for details.
Community name: Enter a text string to provide security for SNMP messages. You can
use any characters except: ` \ & , ' " (for example: company-SNMP).
SNMP version 3: Enter a notification type, user name, and a security model, plus any pass
phrases required by the security model.
Notification type: Select either trap or inform (acknowledged trap). See SNMP v2c and
v3 inform operation for details.
203
User name: Enter a text string that indicates the user that is authorized to send traps to
the destination. The name can contain any characters except: ` \ & , ' " (for example:
Jane Doe).
Security model: Select one of the three levels of security (None, Authentication, Privacy)
to use when sending v3 traps.
None: no additional information is needed. Traps are sent in plain text without a digital
signature.
Authentication: an authentication password must be given. SNMP v3 uses this pass
phrase to digitally "sign" v3 traps using MD5 protocol (associate them with the user).
Privacy: both an authentication password and a privacy password must be given in order
to provide user-specific authentication and encryption. Traps are signed as above and
also encrypted using Data Encryption Standard (DES) protocol.
Authentication password: Enter a text string at least 8 characters long to provide
user-specific authentication by means of a digital signature. The pass phrase can contain
any characters except: ` \ & , ' " (for example: hon3yb38r).Privacy password: Enter a text
string at least 8 characters long to provide user-specific authentication and trap
encryption. The pass phrase can contain any characters except: ` \ & , ' " (for example:
k33p58f3).
Privacy password: Pass phrase for the user specified in the User Name field, used to
encrypt v3 traps.
Alarms screens
Ensure that there is appropriate connectivity for the informs and their acknowledgements.
205
Alarms screens
Note:
The Customer Alarm Reporting Options can also be configured from this page.
Filters
Note:
The Master should be in an Up state prior to configuring the Filters page. Master
Agent Status is shown below for your convenience. Please use the Agent Status
page to start or stop the Master Agent.
Note:
Major
Minor
Warning
Major/Minor
Major/Warning
Minor/Warning
All
Category
adm-conn
announce
atm
MO-Type
ADM-CONN
ANN-PT, ANN-BD, ANNOUNCE
ATM-BCH, ATM-DCH, ATM-EI, ATM-INTF, ATM-NTWK,
ATM PNC-DUP, ATM-SGRP, ATM-SYNC, ATM-TRK
ATM-WSP
207
bri/asai
pnc-peer
procr
PROCR
cdr
data-mod
detector
di
environ
esm
exp-intf
ext-dev
generatr
inads-link
infc
ip
lic-file
maint
misc
mmi
mnt-test
modem
pkt
pms/jrnl
pnc
pncmaint
Alarms screens
quick-st
sch-adj
s-syn
stabd
stacrk
stations
sys-link
sys-prnt
tdm
tone
trkbd
trkcrk
trunks
vc
209
vsp
wide-band
wireless
The MO-Type field will display the appropriate options based on the category selected.
The options available in MO-Location are Media Gateway, Cabinet, Board, Port, Extension,
and Trunk Group/Member.
The Filter Type, which is not displayed, is always set to "Traps" in the SNMP set for filters.
Configure Filters
To add a filter, click Add. The Add Filters web page is displayed.
To change a filter, select the filter you would like to change then click Change. The
Change Filters web page is displayed. The fields on the Change Filters page will display
the existing details for the filter selected.
To delete a filter, select the filter or multiple filters you would like to delete then click
Delete. A confirmation message will appear.
To delete all filters, click Delete All. A confirmation message will appear.
Note:
The Delete All option does not require any filters to be selected. All filters
displayed on this page will be deleted.
Note:
Report Major and Minor Communication Manager alarms only. This option shows only the
Major and Minor level alarms.
Report All Communication Manager alarms. This option shows the Major, Minor and
warning level alarms.
Alarms screens
Note:
Note:
When a test trap is requested, please ensure that the configured SNMP Trap
receiver(s) have received the test trap.
211
Note:
Cause
Cause indicates why you need to restart.
Craft request. A user logged in as craft requested the restart through an administration
session on the server. In this case, the user selected the level of restart.
Internal request. The software requested the restart, usually in response to a server
interchange. Internal request restarts are not initiated in direct response to an error and
therefore are non-escalating.
Software request. The software requested the restart. This type of restart, which happens
automatically, typically occurs when the software detects an error. Restarts requested by
the software may escalate to a higher level. The watchdog program is an example of a
program that would send a request to restart the server.
Action
Action shows the restart level as categorized by three levels.
Restart level
1
2
4
Description
Warm restart. Only the Communication Manager software is restarted, and active calls
remain up. Calls that were in progress during a level 1 restart are dropped.
Cold restart. The Communication Manager software is restarted and the translations are
reloaded. During a level 2 restart, all calls are dropped.
Reload. The Communication Manager software is completely reloaded. All calls are
dropped, the translations are reloaded, and the hardware is reinitialized.
Alarms screens
Escalated
Escalated indicates whether the current restart has been escalated (increased in level) from a
previous level. Restarts can be automatically or manually escalated to a higher level. For
example, if the software detected an error and could not resolve the error by doing a level 1
restart, it would automatically initiate a level 2 restart. In this case, the Restart Causes page
would show a 2 in the Action column and a yes in the Escalated column.
Time
Shows the date and time the restart occurred. The restarts display according to when they
occur, with the most recent restart appearing at the end of the list.
213
Description
lm
lxboot
lxcron
lxsys
lxsec
lxwtmp
lxxfer
wd
cmds
Alarms screens
Log Type
Description
httperr
httpssl
ccsadmin
Select a View
Selecting multiple views may give odd results.
Select one view only. If you select more than one, the Views may merge. You can define views
in the log view* files, however, the following are included:
View
Description
bashhist
hwerr
swerr
Today
Yesterday
View entries for this date and time. Complete the year, month, day, hour, and minute text
boxes as desired to focus your search.
2. Enter a 4-digit year, and 2-digit entries for the other fields as indicated.
215
3. You cannot skip fields (such as specifying a year and day but not month).
Note:
Note:
The more information you enter, the more specific your search becomes. For
example, to view all events for March 2002, enter 2002 for the year and 03 for the
month. To view only the events for March 27, 2007, also enter 27 for the day, and
so on.
Match Pattern
(Optional) To further limit your search, enter a keyword in the Match pattern field (such as a
name or message type). The log will display only those entries that contain this keyword. You
must check the box to the left of this field to search for entries with this keyword.
Display Format
Type the number of lines you want to view at one time.
Select View Log to submit the requested information on this host.
Alarms screens
Temperature/Voltage screen
If your SES is on an S8300C and so co-resident with Communications Manager, check the
temperature and voltage on the gateway, not the S8300.
Feature
The Feature column lists the elements being measured.
! CAUTION:
CAUTION:
If the temperature exceeds 50 degrees Celsius, you must adjust the room air
conditioning or power off the server until the condition is corrected. To distinguish
the particular condition caused an alarm, go to the and view the Linux system log
(syslog) file to see the message that corresponds with the condition.
The row SAMP Temp shows the temperatures used to determine if the actual temperature
reading is high or low.
Value
The current reading of the component being measured.
Crit_Low
The excessively low value at which at which a major alarm is generated.
217
Warn_Low
The somewhat low value at which a warning alarm is generated.
Warn_High
The moderately high value at which at which a major alarm is generated.
Crit_High
The excessively high value at which at which a major alarm is generated.
Status
A generalization stating that the reading is either within normal limits or not.
Alarms screens
Ping screen
Ping screen field descriptions
Use the Ping page to execute the ping command for information about your network. Typically,
use the ping command to:
Obtain information about how quickly and efficiently your network is processing data
packets.
Use the diagnostic information available through the command to manage your network.
Options
Do not look up symbolic names for host addresses. Select this option to ping by IP address.
If you do not select this option, the system looks up symbolic names for the host addresses. To
do so, the system uses the domain name server, which translates the IP address to a symbolic
name. If the domain name server is unavailable, the ping will not be successful.
Bypass normal routing tables and send directly to a host. Select this option to ping a local
host on an attached network. That is, select this option to bypass the routing table and ping a
local host through an interface that has no route through it. If the host is not on a network that is
directly attached, the ping will be unsuccessful and you will receive an error message.
Execute Ping
Start your ping command. If the ping is successful, the Execute Ping results page displays a
brief summary that shows the number of packets sent and received. The summary also shows
the minimum, average, and maximum of the round-trip times.
219
Alarms screens
Packets are rejected. This message indicates that the host is rejecting the packets.
Packets did not reach the host. This message indicates there is a problem with the network
so that the ping packets cannot reach the host.
221
Traceroute screen
Use this page to see the full connection path between your site and another network address.
The traceroute command tracks how IP packets move through the gateways connecting the
Avaya server network hardware. The traceroute command does this by launching probe
packets with a small time to live and then listening for an Internet Control Message Protocol
(ICMP) Time Exceeded reply from a gateway.
You can use the traceroute command to evaluate the hops taken between the links in your TCP/
IP network. Hops are the short, individual trips that packets take from one router to another on
the way to their destinations.
Options
Print address numerically.
Select this option to print the hop addresses numerically rather than by symbolic name and
number. If you do not select this option, the system looks up symbolic names for the host
addresses. To do so, the system uses the domain name server, which translates the IP address
to a symbolic name. If the domain name server is unavailable, the traceroute command will be
unsuccessful.
Bypass routing tables and send directly to host.
Select this option to run the traceroute to a local host through an interface that has no route
through it. That is, select this option to run the traceroute to a local host on an attached network.
If the host is not on a network that is directly attached, the traceroute will be unsuccessful and
you will receive an error message.
Use IP address as the source address.
This option lets you specify an alternate IP address as the source address. Doing so enables
you to force the source address to be something other than the IP address of the interface from
which the probe packet was sent.
Click Execute Traceroute.
Alarms screens
223
Address of the gateway computer, which is the host name, followed by the IP address. For
example, server.mycompany.com (192.168.1.254).
If you elected to print the addresses numerically, no host name appears in the output. For
example:
1 192.168.1.254 0.778 ms 0.590 ms 0.216 ms
2 192.168.2.254 0.507 ms 0.449 ms 0.311 ms
Round-trip time to the gateway computer (for example, 0.324 ms 0.226 ms 0.206 ms)
Note:
Note that each hop is measured three times. If you see an asterisk (*) in the
round-trip time part of the output, it indicates that a hop has exceeded some limit.
Note:
If you see an asterisk (*) in the round-trip time part of the output, it indicates that a hop has
exceeded some limit.
Alarms screens
Netstat screen
Use this Netstat page to obtain information about server connections over TCP/IP. The netstat
command provides statistics about the following network-related data structures: domain
sockets routing tables, and Internet connections.
Output format
To ensure that the addresses display numerically on the results page, click Show Numeric
Addresses.
! CAUTION:
If you do not select this option, the system searches for symbolic names for the
addresses using the domain name server. If the domain name server is
unavailable, the netstat command will be unsuccessful.
CAUTION:
inet Select this option to limit the statistics or address control block reports to inet
addresses. The socket type is AF_INET.
UNIX Select this option to limit the statistics or address control block reports to unix
addresses. The socket type is AF_UNIX, that is, local machine socket.
225
Note:
Note:
To view results for inet and unix address families on the same page, select both
options.
Alarms screens
State is the state of the socket. The state might have one of the following values:
ESTABLISHED. The socket has established a connection.
SYN_SENT. The socket is actively attempting to establish a connection.
SYN_RECV. The socket has received a connection request from the network.
FIN_WAIT1. The socket is closed, and the connection is shutting down.
FIN_WAIT2. The connection is closed, and the socket is waiting for a shutdown from the remote
end.
TIME_WAIT. The socket is waiting after being closed to handle packets still in the network.
CLOSED. The socket is not being used.
CLOSE_WAIT. The remote end has shut down, and it is waiting for the socket to close.
LAST_ACK. The remote end has shut down, and the socket is closed. The socket is waiting for
acknowledgment.
LISTEN. The socket is listening for incoming connections.
CLOSING. Both local and remote sockets are shut down, but all the data are still not sent.
UNKNOWN. The state of the socket is unknown.
227
Alarms screens
Performs handshake and offhook tests. Choose this default selection to run both the
handshake and the offhook tests. If these tests fail, run the handshake test and the
offhook test individually to determine the reason for the failure.
Performs handshake test. Choose this selection to verify that the modem is connected
to the USB port and responding (that is, the drivers are functioning and the modem is
sane).
Performs offhook test. Choose this selection to take the modem offhook and search for
a dial tone. This test is important because some configurations have two modems, one
for each server, and the modems share a single analog line.
2. Click Test.
229
Remote displays the IP address or the host name of the reference time source, where
LOCAL refers to the local clock.
refid (reference ID) displays the type of the reference clock. If the value of refid is 0.0.0.0
then the refid is unknown.
st displays the stratum number of the reference time source. A stratum of 16 indicates the
remote peer is unsynchronized.
t displays the type of the peer when the last packet was received. One of the following
protocols will be used:
local is the local system (not a true peer). This will be active if no NTP peer is providing
time-of-day sync.
unicast this protocol sends messages directly to the client (Avaya server).
when displays the count (in seconds) since the previous sync.
poll displays the cycle (in seconds) when the NTP daemon queries the time from the
corresponding time source.
reach (reachability register) displays if a reference time source could be reached at the
last polling interval, for example, data could be read from the reference time source and
the reference time source was synchronized. This polling interval is an octal number. This
eight bit number indicates the success/failure of the eight most recent requests. This value
starts at 0. If all eight recent requests are successful then this value will be 377 (in octal).
Any number less than 377 indicates that either your local server was recently started or
some requests did not receive responses.
delay displays the time interval (in milliseconds) to add to timestamps included in requests
which require authentication.
offset displays the difference between the reference time and the system clock (in
milliseconds).
jitter displays the magnitude of jitter between several time queries (in milliseconds).
Server screens
Server screens
Status Summary screen
Use this page to quickly see everything you need to know about the status and overall
state-of-health for your server.
Mode
(Read-Only) This shows whether the server is primary or backup.
SIP Role
This field shows if the server is a home, edge, or combined home/edge, a CM home or an SES
home. ***
Major Alarms
(Read-Only) This shows whether this server has any Major Alarms, yes or no.
Minor Alarms
(Read-Only) This shows whether this server has any Major Alarms, yes or no.
Control Network
***
Server Hardware
(Read-Only) This shows whether the server is okay or otherwise.
231
Processes
(Read-Only) This shows whether the processes running on the server are okay or otherwise.
Refresh page
Select Refresh page repeatedly every __ seconds before you click View, or the system
displays an error message.
Server screens
Server Status
To view overall status information about the servers:
Note:
Information about server duplication appears on the top part of the page.
Information about the server's mode and state of health appears on the bottom part of the
page.
For detailed information about the fields on the Status Summary page, see Status
Summary screen field descriptions on page 231.
To refresh the page periodically: Click Refresh page every __ seconds. Select the
number of seconds to wait before a page refresh (or accept the default value).
Click View.
Note:
You must select a value in the Refresh page repeatedly every 05 seconds drop
down list before you click View, or the system displays an error message.
233
Frequency
Display once. This default option displays the status results once in the Process Status results
page. The page is not refreshed even when the status changes.
Refresh page every 05 seconds. This option displays the status results every few seconds,
based on the value you select from the drop-down box.
Note:
These settings apply to both the summary and detailed displays.
Note:
Click View to display the process status for all the server applications.
sipserver
imlogger
Server screens
Postgresql service is up, but the database schema was not set up properly
The database schema has been set up, but does not have the initial setup information of
the SES server, such as domain information, server information, licenses, passwords, and
so on.
In the list above, the first and second items are unlikely if the installer had success with the
initial_setup script.
The third item, no or incorrect setup information, is the most common cause. Forcing a
duplicated server interchange does not resolve the problem. Instead, take one of the following
actions:
Provide the setup information through administration screens. Check all the fields on these
screens for correct information:
Domain screen
Server screen
Host screen
Description
Watchdog
Brings the system up, recovers from failures, and brings the
system down cleanly.
TraceLogger
INADSAlarmAgent
CCSTrapAgent
235
Application Name
Description
GMM (Global
Maintenance
Manager)
SNMPManager
Acts as the SNMP trap receiver for the server. The received traps
are decoded and written to the syslog.
ImLogger
Creates and maintains the log files where the Instant Messaging
application writes messages.
SipServer
drbdEventSvc
MtceMgr
mon
SME (Server
Maintenance
Engine)
Interchange
Release Server
Force Interchange
Click this check box to force the interchange between primary and standby regardless of the
status of the server. If a server is out of service, it will be brought into service with this checked.
Server screens
237
Server screens
239
If this server is using its own clock as a time source, use this page to adjust the time.
General Notes on Timeserving on page 240.
To use Network Time Protocol (NTP) see Configure Server on page 244.
If the Avaya server is synchronizing its time with a Network Time Server (NTS) external
time source, set the time using this page only during initial configuration to bring the
server's time close enough (within about 5 minutes) to the NTS's time so that
synchronization can occur.
! CAUTION:
If synchronization with an external time source is enabled, do not use this page to
adjust the time after the server is in operation. Time changes greater than 15
minutes will disrupt the synchronization with the NTS and NTP will shut down.
CAUTION:
Time stamp data elements including error logs and record files
Set time-out intervals (including automatic wake-up messages and do-not-disturb
intervals)
Perform scheduled tasks (such as system maintenance and backups)
Synchronize time of day with other processors on the network
Out-of-sync timing messages are ignored, so an outsider cannot easily reset the server's clock
by sending it a wildly inaccurate time.
Server screens
! CAUTION:
CAUTION:
The screen displays the current time near the top of the page. If an Avaya server
is synchronizing its time with a Network Time Server (NTS) external time source,
you only set the time during initial configuration to bring the server's time close
enough to the NTS's time so that synchronization can occur (within about 5
minutes). Do not use this screen to adjust the time after the server is in operation.
Time changes greater than 15 minutes disrupt the synchronization with the NTS.
Date
Enter the month, day, and year.
Double-check your day entry.
If incorrect, the server will adjust it. For example, if you enter February 31, the server changes it
to March 3 on the results page. If you do not select a year, it supplies a default year, which may
not be current.
Select Time
Enter the hours and minutes.
Time Zone
Using the scroll box, choose the correct time zone for this server's location. If you reset the time
zone, the server software needs to be restarted.
Click Submit when you are satisfied with the settings.
241
Software Load
SES-05.0-04.0.018.54 is the full version of the software release name. The major release,
minor release, development release, subrelease, followed by the load number, such as 018,
that increments for each new software build, and the final number, an additional release
number, for internal use only.
Server screens
SAMP Version ID
This field shows the firmware version of the SAMP or RSA remote maintenance board. This ID
must be correct at install time, but you may check it at any time. If you find that your SAMP/RSA
version is incorrect, use a procedure titled Verify Firmware on the SAMP module.
243
Server Configuration
Server Configuration items consist of these two choices:
Configure Server
Configure Server
The Configure Server item under the Server Configuration section of the menu contains these
screens. Some are only available if you are looking at an S8300 co-resident system:
Set Identities
These screens provide a web interface to perform the tasks indicated in their name.
You are installing an Avaya server that was previously configured for another system, or
You chose the wrong configuration type when you first configured your Avaya server, and
now you must the configuration. Resetting the server defaults causes the Choose Server
page to appear. Normally, the Configure Server wizard does not display this page after a
server is configured.
Server Configuration
! CAUTION:
You must perform this procedure from a laptop computer that is connected to the
services interface on the server. When the server defaults are reset, the only
Ethernet interface that is operational is the Ethernet interface 1 link to the laptop.
CAUTION:
You see the same type of status readout as the Update system page in the Configure
Server wizard. This takes about 5 minutes to complete. When it finishes, verify that all
configuration information was reset without problems.
If the configuration status stops at some point and the page appears to freeze, you may
have lost contact with the server.
245
IP Address
Enter the address of the endpoint the server is trying to reach.
Subnet Mask
Enter the subnet mask required for the endpoint.
Gateway
Enter an IP address for the gateway only if this gateway is part of the static network route.
Interface
Select the applicable Ethernet interface to use for this static network route, or select N/A if
instructed. If no route is specified, leave the setting as N/A (not applicable).
When you finish, click Change.
Server Configuration
If this server is to synchronize its clock with a Network Time Server, choose the Use these
Network Time Servers button. Upon initial server installation, adjust this servers time on
the Server Date/Time page. The setting should be within 5 minutes, if possible, of the
NTS's time for synchronization.
Specify up to three network time servers by IP address or DNS name in the order you want
the SES server to check them. Primary, Secondary, and Tertiary is the sequence in which
the SES server will check the time servers. Enter IP addresses or DNS names for the
primary, secondary, and tertiary servers. Leave extra fields blank if you use only one or two
servers.
Select Yes if the NTS routinely broadcasts its timing messages to multiple clients.
Select No if the Avaya server is to poll the time directly from the NTS.
Additional Trusted keys: Functions like a checksum to make sure the time packets are
valid.
247
Do not install a new keys file: Lengthy key files can be transferred from the network time
server to the Avaya server as follows:
Use the Download Files screen to transfer the file to the /var/home/ftp subdirectory.
Server Configuration
Note:
Note:
The command for the United States is AT%T19,0,34, the same modem code
used by many countries.
249
Server Configuration
251
! CAUTION:
Complete this procedure with few interruptions to prevent the configuration
information from being lost. Most information is only written to the server at the
end of the process. If you quit the process (log off or time-out), the data that you
entered is lost. You must access a link once every 30 minutes or the server logs
you off. Once you start the configuration process you must complete all the
screens in sequence.
CAUTION:
You see a session time-out message in the main Web administration interface window.
You must log in again, then click Manage Software to access the wizard.
You have the option to resume the installation. A message stating that a session is already
in progress is displayed. If you choose to take over the session, the wizard will return you
to the screen where the installation was interrupted.
! CAUTION:
If you lose data after a time-out, it must be re-entered manually. Run the
configuration procedure in one session without interruptions greater than 30
minutes.
CAUTION:
Choose task
From this page, select one of the options: copy, install, or delete. Your progress through the
Manage Software wizard is displayed on the left side of the window. You can return to the main
browser window at any time.
Note:
If the Web session times out, you can recover the software upgrade. To recover
the upgrade, log in again. On the main menu, click Manage Software.
Note:
A status display indicates the release that the server is currently running:
Select the task to perform:
Note:
Copy a release to the local hard drive, but do not install the release.
Install one of the software releases that currently reside on the local hard disk drive. This
page displays the available software releases.
Delete one of the available software releases from the local hard disk drive.
Note:
Deleting a release from the hard drive does not affect the release currently
running on your system.
Only three software releases are permitted on the hard disk drive of the server.
Continue: Proceed with the copy, install or delete.
Cancel: Close the Manage Software wizard without modifying the software release.
253
Install new software from a laptop computer in the server room, an administration
computer over the network, or a remote computer using a PPP dial-up connection.
To select software for installation, click one of the radio buttons to find the software files. For
example,
Release SES R5.1 in the FTP directory on the server's hard drive.
Note:
The software_releases subdirectory on the server's hard drive, contains the
current software load that the server is running, and is used only to reinstall the
current software.
Note:
Note:
Note:
If the system cannot locate software installation files, an error message appears.
To resolve this:
If you have a CD-ROM containing new software, make sure it is installed in the drive of
the Avaya server that you are currently logged into.
If Avaya remote services copied new software to the server, a copy should exist in the
FTP directory on both servers.
I will supply the license files myself when prompted later in this process.
I want to reuse the license files from the currently active partition on this server.
It is not normally necessary to update the authentication information, but if the new software
documentation instructs you to, you may update it as well.
Review Notices
What you need to know about the Install Software Wizard:
Install New Software wizard: Use this to upgrade the software running on the server. Access
this wizard from the Maintenance interface item Server Upgrades.
Install New Software wizard: Cancel the installation wizard, and run it again. This is the
safest way to prevent possible problems.
The first time you run this wizard, a lot of data are entered manually. If you need to change
something you entered on a previous page:
- Use your browser's Back button to page back through the Configure Server screens.
- Check or change the item.
- Always click Continue to move forward, whether you change anything or not. If you do
not do this, information in the wizard may not be processed correctly.
You can (if desired) cancel the Software Wizard, and run it again from the beginning.
255
! CAUTION:
If you lose data after a time-out, you must re-enter the data manually. Run the
configuration procedure in one session without interruptions greater than 30
minutes.
CAUTION:
Begin Installation
Use the Begin Installation page to verify your software installation options before you begin the
installation.
To start the installation:
1. Review the software and license file information on the page to make sure it is correct.
If you need to make any changes, click Cancel and run the Install New Software wizard
again.
Unpacks the new software files and copies them to the inactive partition, and prepares
the server to reboot from the new software. This preserves any translations and
modifications made to the active software. This takes several minutes, and the status
appears on the Install in Progress page.
Install in Progress
This Install in Progress page displays the status of the server copying and unpacking software
files, and preparing to reboot from the new software release. The Reboot Server page
automatically appears when this process is complete. During the installation-preparation phase,
choose either of the following options, if available. The button options on the page change as
the installation progresses:
1. Refresh. Update the progress display instantly.
If you click Refresh, the status of the software installation is instantly updated and
reported to the page.
If you do not click Refresh, the status of the software installation is updated and reported
to the page every few seconds.
2. Cancel. This button only appears if the software installation fails. If you see this button:
Review the progress information for clues about why the installation failed.
Click the Cancel button to close the Install New Software window.
! CAUTION:
If the software installation fails or you cancel it, the partially installed software
release remains on the server's hard disk. You will see this entry the next time
you access the Choose Software page.
CAUTION:
If the software did not install correctly, you must install it from the original .
Reboot Server
At this point in the software installation, all new software files have been copied to the inactive
partition on the server's hard drive. When you reboot the server, the partition containing the new
software will come up as the new active partition. This is the final page that appears before the
new software is installed.
! CAUTION:
When you reboot the server to install the new software, service may be
interrupted.
CAUTION:
Reboot Procedure
Before you reboot the server:
1. Check the message at the top of the page to verify that the software was copied
successfully.
If the page indicates any problems, see Problems during software installation.
257
2. Understand the impact that this software installation may have on current telephony service,
summarized in Service impacts below.
If you are working on the primary server and a backup server is available, Interchange
Servers now to minimize any impact on call processing.
If the server you are upgrading is not yet in service, it will give you a primary server
warning. Proceed in spite of this warning.
This is your last chance to Cancel the software installation. If you want to make any
changes, click Cancel now, then run the Install New Software wizard again.
While the server is rebooting, you will not be able to access any web administration interface
screens.
Service Impacts
When you click Continue to install new software:
If you have only one Avaya server (no operational backup server is installed) all calls will
be dropped, and service will be unavailable for up to 15 minutes while the server reboots.
If you are working on the primary server and a backup server is available, service will
continue as follows:
- The servers will automatically interchange. Some transient (non-stable) calls in progress
may be dropped when this happens.
- Service is now available on the new primary server. The server that you are logged into
becomes the current backup server.
- The current backup server is now busied out, then rebooted to install the new software.
- If you are working on the backup server, call processing is unaffected during the 15
minutes that the server needs to reboot. If for some reason the primary server attempts
to interchange during this period, it will be unable to do so, and service may stop until the
reboot completes and this server is made primary.
Reboot in Progress
When you reboot the server, it can no longer communicate with the web administration
interface. The Reboot in Progress web page remains on your page until the reboot completes.
While the server reboots:
1. The Reboot in Progress page displays an initial reboot message, then pauses until the
reboot is complete and the server is ready to proceed.
Although the Continue button is visible, do not click it yet. See step 3.
2. Optional. To check status during a reboot, you may try the following:
3. Ping the server by name or IP address using a ping program on your computer. Use the
option to run the ping continuously. When ping can find the server, basic data
communication through the physical connection is in place. The other services will be
starting up shortly.
4. Open a PuTTY session on your computer and try to access the server by name or IP
address. When PuTTY responds, the software has started up and the web pages will be
available soon.
5. When the reboot should be complete, click the Continue button.
When basic tests are complete, return to the Install New Software wizard window and
continue with the software installation.
If you click Continue and nothing happens, the reboot may not yet be complete. Wait a
couple of minutes for the Install License Files page to appear.
Occasionally your Continue request may time out and you'll see a Can't Access The Server
warning. If this happens, either:
Reload or refresh the web page to submit the Continue request again, or
Click the browser's back button to return to the Reboot in Progress page, then click
Continue again.
! CAUTION:
If the reboot is unsuccessful, the following may happen:
CAUTION:
An error message may appear and the server comes up running the previous version
of software.
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Supply files when prompted. You must upload the correct software license and Avaya
authentication files to the server using screens in the main web-administration interface
window.
Copy files from duplicated server. If the duplicated server already has the correct copy
of the software license and Avaya authentication files, the files are automatically copied
from there to the correct directory on this server. If this copy procedure fails, see Problems
during software installation.
Reuse files on the primary partition of this server. No new license and authentication
files are needed. This page does not appear.
Installation Complete
The software is now installed. It must be verified for correct operation, then made permanent.
To complete the software installation process:
1. Review the information on the page to verify that the new software was successfully
installed.
2. Click Close to exit the Install New Software wizard window.
3. Verify software operation and make the server upgrade permanent.
Because the Install New Software wizard must be run on each server to upgrade it, you
need to use this page on each server after you complete a software installation.
If you do not commit the new software release (make it permanent), then the next time the
server reboots, it runs the previous software version. Any new translations you made to the new
release will be lost, and the new software must be installed again. You should commit the new
software to operation when you are satisfied that it is functioning.
1. To make a new software release the new permanent version, click Submit.
2. Check that the request to commit the new software (make it permanent) completed
correctly.
If the commit procedure succeeded, continue working with the web administration
interface as needed.
If the commit procedure failed, the server has a software problem. Contact Avaya
services.
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Partition Status
To view the status of the server's hard disk partitions:
Physical Partition
This column identifies the two physical areas of the disk drive that are reserved for system
software:
Hard drive A (hda) is the only hard disk drive in the Avaya server. The server's operating
system lists the partitions on the disk by device file name (for example, hda1 and hda6).
There is no correlation between the active and inactive partitions between the two servers.
For example, assume that both server 1 and server 2 are running the same software on
active partition hda1. If server 2 experiences a problem and is replaced with another
server, the new server could come into service running its active software on hda6.
Service is not affected in any way.
Software Release
This column shows what software release is installed in each partition. The currently active
software and the pre-upgrade version both appear.
Boot Partition
This column indicates whether or not the server will run this version of software when the
system is next rebooted.
For a system in service, the boot partition is normally the same as the active partition. To
make the boot and active partitions match, use the Make Upgarde Permanent screen. .
If the software has not been made permanent (a software upgrade has not been
completed), the status and the active partition are not the same.
Active Partition
This column shows the software that is currently active on this server.
Stable system
Before a software upgrade, the server software setup looks like this:
Partition
Software release
Currently active
Pre-upgrade version
yes
yes
no
no
Software release
Reboot next
from here
Currently active
Pre-upgrade version
yes
no
no
yes
Software release
Currently active
Pre-upgrade version
no
no
yes
yes
Reboot. If you click Reboot, the system performs a one-time boot to the standby partition.
!
WARNING:
WARNING:
Switching the boot partition shuts down the server. Any translations and
messages saved since the last partition switch will be lost.
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Status. The current status of the update, i.e. activated, unpacked, etc.
Type. Either "hot" or "cold," where cold means the update is service-affecting, hot means
the update is not service-affecting. This page prompts the user to continue if the update is
of type "cold."
There are several options for managing the updates. Select an update and then select one of
the following buttons:
Unpack. This unpacks the update file - the update file is read from the update repository (/
var/home/ftp/pub).
Remove. This removes the update from the server. If the update is in an "unpacked" state
and exists in the update repository, the update will show as "packed" once the "unpacked"
version is removed. Select the "packed" update and click remove to completely remove
the update file.
!
WARNING:
WARNING:
When upgrading the BIOS, it is important that the process is NOT interrupted.
Interruptions could come from any of the following: loss of power, machine being
physically reset, or a reboot. This list is not comprehensive and great care should
be taken to make sure the upgrade process is not interrupted. If this process is
not completed successfully, it is possible that the computer will become
inoperative, and will require the manufacturer to repair it. It is recommended to
perform a backup of the system using the Backup Now link from the left menu
before proceeding.
This page is intended only for use with Avaya provided BIOS upgrades.
1. Select the BIOS Upgrade file from the drop down list. If the BIOS Upgrade file you want to
install is not listed, use the Download Files page to download the BIOS file to the server.
2. Click Start to begin the BIOS upgrade. A confirmation screen with a warning about
interrupting the process is displayed. To continue with the BIOS upgrade click OK.
A progress screen is displayed while the upgrade is running.
If the upgrade was successful the server must be rebooted for the changes to take effect. Click
Continue to proceed to the Shutdown Server page to reboot the server.
If the upgrade was not successful, an error message is displayed. For example, "Digital
signature verification of the BIOS upgrade file failed. BIOS updating is only supported for Avaya
provided BIOS upgrade files."
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Data Sets
User Data (Database) Files. Choose this selection to back up the administered
information for user contacts in your system.
Server and System Files. Choose this selection to back up the variable information to
configure the server for a particular installation.
Security Files. Choose this selection to back up the variable information to maintain
security for the server.
Backup Method
Note:
SFTPSecure FTP.
! CAUTION:
CAUTION:
If you choose to back up data using e-mail, the server software is unable to
determine whether or not this backup method succeeds. Additionally, you cannot
restore the file unless you move it to a location where it can be restored via a
PuTTY client. Alternatively, you could place the e-mail attachment on the server
using a PuTTY client and then restore it using the local directory option.
Local CompactFlash card. Using USB flash memory for your backup files has several
advantages:
- The host server controls the flash memory. The backup process does not depend on the
availability of other servers.
- You can physically remove USB memory and place it in off site storage for safe keeping.
However, flash memory has limited storage space. Also, if it is not sent off site to be stored,
it could easily be lost because of fire, flood, or other causes.
Retain ____ Data Sets at Destination. Input the number of data sets you need to back up.
Format CompactFlash Card. Flash memory must be formatted before you can store
information. You only need to format once because formatting again results in losing data.
You can also format flash memory separately using the Format PC Card /Compact Flash
screen on page 276.
Encryption
If you want to encrypt the backup data, click the box in the Encryption area of the page and
enter a pass phrase using an arbitrary string of 15 to 256 characters. The pass phrase can
contain any characters except the following (single quote, back slash, single backquote, quote,
percent sign): ' \ & ` "%
! CAUTION:
CAUTION:
We strongly recommend that you encrypt the backup data. Create a password
with a combination of letters, numbers, spaces, and special characters in the
pass phrase to make it difficult to guess. You must remember the pass phrase
because you cannot restore the data without it.
Click Start Backup. The Backup Now results screen displays a message indicating the backup
is underway.
To check the results of the backup, click Backup History. The Backup History screen displays.
It provides a list of the most recent data backups (15).
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! CAUTION:
CAUTION:
When scheduling the backups, follow the general rules that apply to backup
procedures. Be sure to schedule the backups to run outside of peak times when
call processing on the server is at a minimum.
Data set
The data copied during the backup procedure are the variable information used to configure the
system for a particular installation. This information falls into the following three categories of
data, known as data sets:
Security Files
Security Files refers to data such as logon IDs, passwords or Access Security Gateway keys,
firewall information, and file monitoring data bases.
Day
Year, month, and day the backup was run.
Time
Hour, minute, and second the backup was run.
Status
Shows whether the backup was successful.
Destination
Indicates how the data were recorded. It corresponds to the backup method used for the
backup. Possible destinations are: SCP, SFTP, FTP, e-mail, and local PC card.
269
If backups are already scheduled, the page lists the current backup schedules. Look at
it carefully to determine what backup schedule you want to add.
If this is the first backup schedule to be created, the Schedule Backup page displays
a message that there is no record of any backup schedule.
2. Select a backup method to indicate the destination to which the system sends the
backup data.
3. If you selected local PC card as your backup method, indicate how many copies of the
selected data sets you want to retain by entering a value in the small text box at the
bottom of the Backup Method area of the page. We recommend that you retain two
copies of all data sets selected for backup.
4. If you want to encrypt the backup data, click the box in the Encryption area of the page
and enter a pass phrase using an arbitrary string of 15 to 256 characters.
!
SECURITY ALERT:
SECURITY ALERT:
We strongly recommend that you encrypt the backup data. You must remember
the pass phrase because you cannot restore the data without it.
5. Select the days of the week by clicking the appropriate check boxes, and select the hour
and minute you want the backup procedure to start by selecting a time from the
drop-down boxes. You can select multiple days but only one time for the backup
schedule to run.
Click Add New Schedule to save the schedule you just created.
The system displays the Schedule Backup page, which adds the new backup schedule to
the bottom of the schedule list.
Data Set
Indicates what data were recorded. Possible sets are: User Data (Database) Files, Server and
System Files, and Security Files.
271
File Size
Physical size of the backup file.
Date
Year, month, and day the backup was run.
Time
Hour, minute, and second the backup was run.
Status
Shows whether the backup was successful.
Destination
Indicates how the data were recorded. It corresponds to the backup method used for the
backup. Possible destinations are: FTP, e-mail, and local PC card.
Preview. Use the Preview button if you are not sure you have selected the correct
backup image. When you click Preview, the system displays a brief description of the
data associated with the backup image.
Restore. When you click Restore, the system displays more detailed information about
the backup image you selected and then displays a page that tells you whether or not the
restore procedure is successful.
You must select a backup image before you click Preview or Restore, or an error message
appears. To clear it, simply click the browser's Back button, then select a backup image to
preview or restore.
If the data you want to restore were backed up using e-mail, or if the data were backed up using
a PuTTY client, but the FTP server does not allow reading, the file to be restored must first be
copied to this server with FTP or a PuTTY client or with a download function. Once the file is
copied to this server, it can be restored.
Restore data using Data Backup/Restore onto the machine from which it was originally backed
up. For example, do not be restore data onto Machine A that was backed up from Machine B.
Ezra
Network Device
Before transfer of the backup image, the server must first log on to the FTP (if it is enabled on
the server), the SCP, or the SFTP server.
You must also enter the following information:
User name. Enter the name anonymous if you are using an anonymous account.
Otherwise, enter your real user name.
Password. If you are using an anonymous account, you will typically enter your e-mail
address as the password. However, you should check with the FTP server administrator to
verify this. If you are not using an anonymous account, enter your real password.
Host name. Enter the DNS name or IP address of the FTP server on which the data were
backed up. Use the dotted decimal notation to enter IP addresses (for example,
192.11.13.6).
Directory. Enter the path name for the directory in which the data are stored on the FTP
server. Contact the FTP server administrator if you have questions.
Local directory
Choose this selection if you know the backup image was saved to a local directory. You must
enter the path name for the directory. The default directory is /var/home/ftp/pub.
Local PC card
Using USB flash memory for your backup files has several advantages:
273
The server controls the flash memory, therefore, the backup process does not depend on
other available and accessible servers.
You can physically remove USB flash memory for off-site storage.
However, flash memory has limited storage space. Also, if it is not sent off site to be
stored, it could easily be lost because of fire, flood, or other causes.
Click Restore to begin. The system displays a View/Restore Data results page indicating
whether the restore procedure is successful.
275
Note:
Note:
Logins that are authenticated in an external server such as an LDAP server
cannot be managed from this page.
Types of logins
There are three types of logins, REMOTE logins, CDR logins, and ADMINISTRATIVE logins.
REMOTE logins can only be used to establish a PPP session with this server via its modem
interface. REMOTE logins cannot be used to access a shell, a SAT, CDR records, or the server
web pages. ADMINISTRATIVE logins are used to access a shell, a SAT or the server web
pages but cannot be used to establish a PPP session and cannot be used to acquire CDR
records. A CDR login is used specifically to retrieve CDR records stored on this server and
cannot be used for any other purpose.
REMOTE logins
When creating a REMOTE login you must specify a name (login ID), but you cannot specify
group membership or select a shell. REMOTE logins cannot be changed to an
ADMINISTRATIVE or CDR type of login. The REMOTE login must be deleted and a new login
created.
CDR logins
When creating a CDR login you must enter CDR_user as the login group and leave the
additional groups field blank.
ADMINISTRATIVE logins
ADMINISTRATIVE logins are used to administer the server via a shell, the SAT interface or the
server web pages. The access provided to an ADMINISTRATIVE login is controlled by whether
or not the login is assigned a shell and the access profile assigned to the login. The access
profile is assigned by assigning an "additional group" to the login.
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An access-profile group identifies a user profile that administers access to the SAT interface
and the server web pages.
Non-access Profile Group
A non-access profile group administers access to files and directories on the SES server.
User Profiles
A user profile consists of two parts, an identifier and a set of permissions for an application. The
identifier is a number from 0 to 69 inclusive. The identifier is assigned to a login by assigning the
login to a group whose group number is 10,000 through 10,069. That is, the user profile is
determined by "group number minus 10,000". (The 10,000 base value can be changed via the
Web Access Mask page.) The group name does not matter, technically, as long as the group
number is in the proper range. However, it is best to use a name of the form profnn where nn is
the group number; for example, prof22 for the group corresponding to access profile 22. Prof22
would be assigned the group number 10,022. Although the group names do not matter in terms
of permission assignment, there is one case where naming the group as described is beneficial.
If the base value (10,000) is changed via the Web Access Mask page, that page will search for
groups named in this manner and convert the group numbers to the new base. Groups not
named in this manner would not be converted.
The second part of a user profile is the permissions within an application. There are two
applications that recognize profiles, the SAT interface and the web interface. The permissions
for each application are defined independently. The SAT form "change user-profile" is used to
set the SAT permissions for a user-profile) and the web form, Web Access Mask, is used to set
the permissions for the web interface.
A login may be assigned to EXACTLY zero or one access-profile group. A login may NOT be
assigned to more than one user profile. If a login is not assigned group membership in the range
10,000 to 10,069, that login will not have access to either the SAT or the server web pages.
Note:
Note:
User profiles 0-17 are reserved and should not be assigned to a login; such
logins will not function properly. Profiles 18 and 19 are also reserved and cannot
be changed. Profile 18 corresponds to what was formerly known as
customer-super-user and profile 19 to customer-non-super-user. Profiles 18 and
19 may be assigned to a login as desired. Multiple logins may be assigned to the
same profile.
When assigning group membership to a login, either the group number or the group name may
be entered. However, the group must already exist before this assignment can be made.
"users" for a login with limited access. This type of login was formerly known as a
customer non-super-user login.
"susers" for a privileged login. Susers logins have wide permissions in the server and
assignment of these logins should be limited.
Note:
Before a group can be assigned to a login, the group name must already exist.
Note:
Assign an access profile via the "additional groups" field. If the login will not need access to
either a SAT or the web pages, then this field can be left blank.
Assign the type of shell this user will have.
Note:
Assignment of no shell access limits the direct access to a shell on login. If this
user should not have shell access, ensure they are assigned a SAT profile with
shell access (go shell) disabled or are not assigned to any profile.
Note:
File synchronization
File synchronization will distribute the following files to all the servers in the configuration:
/etc/passwd
/etc/shadow
/etc/group
Therefore, when a login or group is created, that login and/or group will eventually appear on all
servers in the configuration. The user's home directory will be created (/var/home/user-ID) as
necessary. However, the content of the user's home directory is not file synchronized.
Note:
Note:
Web access masks can also be file synchronized. This action must be initiated
manually from the Web Access Mask page.
279
Note:
Note:
Your login may not have permission to view all the data for a particular login. If
this is the case, the page will display "access denied" for that information.
Select List Local Host Logins to generate a report for all local host logins.
Select Display Information for Local Host Login and enter the individual login name to
generate a report for the individual local host login.
Click Continue to generate the report.
Note:
Note:
A blank in this field either indicates you do not have permission to view this
information or this login is a system login.
Group: The name of the primary Linux group assigned to the login.
Profile: The name of the access profile assigned to the login (if any).
Shell: The path to the login shell for the local host login.
Note:
Note:
If this field contains "/sbin/nologin" then the local host login does not have shell
access from the Linux perspective. This path is not related to and does no affect
access to a shell via the SAT "go shell" command, which operates independently
from this page.
Locked (ASG, Shadow, PAM): The locked status of the login. Status of each login can be Yes or
No. If a login is not an ASG login, N/A is displayed for the ASG portion of this field.
Expires (Passwd, Account): The date the password and account expires. If the password or
account does not expire, "never" is displayed.
Note:
Note:
A blank in this field either indicates you do not have permission to view this
information or this login is a system login.
Locked logins
There are three different ways a login might be "locked." A locked login cannot be used to log
into the system.
Shadow Locked: The standard way to lock a Linux login. A special character is put in the /etc/
shadow file. If the login has this mark in the /etc/shadow file the login is locked and cannot be
used.
281
Note:
Note:
Logins that are ASG protected will have the /etc/shadow entry permanently
locked. The ASG login does not have a password but uses an ASG secret key
that is stored in other system files. ASG logins are usable when the shadow file is
locked.
ASG Account Lock: Since ASG protected logins have their /etc/shadow file permanently
locked, another mechanism is used to lock these logins. If the ASG login has been locked, "yes"
is displayed in this field. If the login is not an ASG login, "N/A" is displayed.
Pam_Tally Locked: If the pam_tally module has been enabled, and if the user has entered too
many incorrect passwords in a row, the login will be locked for a short period of time. The
amount of time the login is locked is set in the pam_tally parameters.
Shell: The path to the login shell for the local host login.
Note: If this field contains "/sbin/nologin" then the local host login does not have shell access
from the Linux perspective. This path is not related to and does no affect access to a shell via
the SAT "go shell" command, which operates independently from this page.
Home: The home directory for this user, typically /var/home/"user-name".
PW Min Days: The minimum number of days between password changes.
PW Max Days: The number of days a password may exist before the user is required to change
it. A 99999 in this field indicates there is no limit.
PW Warn Days: The number of days prior to password expiration the user is given a warning to
change their password.
PW Last Change: The date when the password was last changed.
PW Next Change Allowed: The date when the user may next change their password.
PW Expires: The date when the password will expire. This field displays "Never" if the
password does not expire.
Account Expires: The date when the entire account will be disabled. On this date the entire
account will become unusable regardless of the password expiration date. This field displays
"Never" if the account does not expire.
Last Login: The date when the user last logged in.
Modem screen
Use the Modem screen to allow the server's modem to accept one, unlimited, or no incoming
calls. The modems call-receiving status can be changed to control access to the Avaya server.
Disable modem. Choose this option to prevent all incoming calls. The modem can still
report server alarms, but no one can dial in on this line.
Enable modem for one incoming call. Choose this option to allow only one incoming
call. This option is typically used before a remote services procedure is done at a site
where the modem is usually disabled for incoming calls.
Enable modem for unlimited incoming calls. Choose this option to allow unlimited
incoming calls. The modem is available to support remote services personnel, provided
they know the correct access information.
283
Try this operation again. If one of the servers was reporting an alarm, the line should be
clear.
If the line is busy, find out who is using the modem. If Services personnel are logged in,
the line could be busy for some time. However, ensure that an authorized user is using
the line.
3. Modem NOT enabled - error. This message can occur if you try to enable the modem to
accept unlimited incoming calls if the mgetty process (in charge of the modem) does not
start.
To solve this:
4. Wait a few seconds, click Enable/Disable Modem on the main web administration menu to
see if the mgetty process is running.
5. If a modem access set for multiple calls but currently disabled message appears, the
mgetty process is still not running. Go to 2.
6. If no error message appears, select Enable for unlimited incoming calls.
7. Disable the modem, select Enable for unlimited incoming calls.
If the modem NOT enabled - error message appears again, there is a serious problem.
The system should be examined by services personnel.
Modem access set for multiple calls but currently disabled. The mgetty (modem program)
process is not running, although the server has been set to accept unlimited incoming
calls. To solve this, follow the same steps as for 3 modem NOT enabled - error, above.
285
security log
CM IP events log
If the server is a duplicated server, you may file sync the syslog.conf file to the standby server
and all ess/lsp servers.
If a license file is installed and you want to return to the previous license, select the "undo"
option. This option deletes the current license file, and reinstalls the license file that was
previously in use. Use this option if the new license file is not working correctly.
Up to three Undo operations can be carried out sequentially. You cannot undo the
installation of the only remaining license file. The Undo operation operates backwards; you
cannot undo an Undo because the current license is erased when the previous license is
installed.
287
URL
Only enter data in this field if you choose the second radio button.
Enter the URL where the authentication file resides.
Proxy Server
Only enter data in this field if you choose the second radio button.
If you need to specify a proxy server to the URL entered above, name that server here.
289
Install
Submit the information.
Firewall screen
Use the Firewall screen to enable or disable network services on the corporate LAN interface to
the Avaya server. You can activate or deactivate these services as needed to control features or
access to the server. Your changes to this interface do not affect services on the other Ethernet
interfaces.
Leave FTP and telnet sessions unchecked to maintain a high level of security. Clear the box for
FTP or telnet, receive an incoming file transfer, and then recheck the box.
This page is a front-end to the standard Linux command ipchains. Ipchains is used to set up,
maintain, and inspect the IP firewall rules in the Linux kernel. These rules can be divided into
four categories: the IP input chain, the IP output chain, the IP forwarding chain, and
user-defined chains. This page only allows administration of the input chain. The output chain
and forwarding chain are set to the value accept. There is no user-defined chain.
! CAUTION:
CAUTION:
The IP services that are checked on the Firewall page are already enabled. To
disable IP services, you must deselect the service. Be careful about disabling
common IP services, it may adversely affect your Avaya server.
Service
A list of names of the most commonly used IP services. Their current status is shown: either
enabled (checked) or disabled (check box clear). These are standard Linux services. For details
on their operation and use, refer to published Linux documentation.
FTP-data: Used with FTP. One channel controls the connection to transfer data, and the other
channel controls the data transfer.
291
File Transfer Protocol (FTP): Used for uploading or downloading data files, announcements,
license files, or firmware.
Secure shell (SSH): A secure shell (SSH) remote interface utility can be used as an alternative
to telnet. Telnet is no longer supported.
SSH commands and passwords are encrypted, and both ends of the client/server connection
are authenticated through a digital certificate. The SSH suite includes a secure copy (SCP)
program that can be used as an alternative to FTP. The SSH and SCP utilities provide greater
security than FTP and telnet, and should be used if available.
Telecommunications network (telnet):no longer supported.
Simple Mail Transfer Protocol (SMTP): supports e-mail service across the web.
Domain Name Service (DNS): runs on port 53/tcp and 53/udp. The server uses DNS to resolve
host names. For example, if you back up to an FTP server and name it, the port must be open
for the server to execute a DNS query to find the IP address of the server name.
Network Time Protocol (NTP): allows the server to synchronize its time with an external time
source.
Secure Hypertext Transport Protocol (HTTPS): A secure extension to HTTP that encrypts all
messages between the web server and a browser. It also uses a digital signature to
authenticate users and servers.
Ping: permits any ICMP requests to be echoed back. You have the option to select this
common service.
Port/Protocol
This column shows what port on the Ethernet interface this service uses, and what protocol it
uses. Common protocols include Transmission Control Protocol (TCP) and User Datagram
Protocol (UDP).
To check or change the services that are allowed on the corporate LAN Ethernet interface:
To disable an IP service:
Clear the check box to disable this service on the corporate LAN interface.
To enable an IP service:
Check the box to activate a service on the corporate LAN interface.
! CAUTION:
CAUTION:
The changes you input on the basic settings page are erased when you click and
move forward to the Advanced Setting Web page.
Enabled
If Tripwire is enabled and a signature database does not exist, another web page prompts you
to add a tripwire database.
1. To add a tripwire database, click Yes. If you select No, a page appears indicating the
tripwire is disabled and a signature database will not be created.
2. If tripwire is enabled, a status indicates tripwire is enabled with Fast Audit and frequency,
Full Audit and frequency, or both.
Audit Frequency
Fast Audit
Scheduled to run every 15 minutes, 30 minutes, 1 hour, 2 hours, 4 hours, 8 hours and 12
hours.
Audits that run at 15 and 30 minute intervals are started on the .-hour, for example: *:00,
*:15, *:30, and *:45 for 15 minute intervals and *:00 and *:30 for 30 minute intervals. The
audit does not begin immediately but starts at the next time interval hourly, quarterly,
half-past, or three-quarters past the hour
Hourly audits are run at 3 minutes past the hour (for example: 12:03) as specified in
twcron.
Scheduled to run hourly, daily, or weekly. When a full audit is scheduled a cron job is
created in /etc/cron.daily, /etc/cron.hourly, or /etc/cron.weekly depending on the standard
time selected. It is run at the time specified in /etc/crontab for the corresponding frequency.
Full Audit
The standard times are:
hourly jobs: one minute past the hour, for example, 12:01
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! CAUTION:
CAUTION:
The instructions below are only applicable to Netscape Navigator 6.2x. Other
versions of Netscape are different and may require more steps to download.
Similarly, different versions of Internet Explorer may require different instructions.
Internet Explorer
1. From the File Download dialog box, click Open. Do not save this file to disk!
2. From the Certificate dialog box, under General tab, click Install Certificate.
The Certificate Manager Import Wizard guides you through the process.
3. Accept all default values.On the final page, wait for the install to complete, click Finish.
A Root Certificate Store message may appear.
4. Click Yes to add the certificate to the Trusted Root Certification Authorities store.
295
! CAUTION:
CAUTION:
Mask
0-17
18
19
Name
System profiles
Customer Super User
Customer Non-Super
User
You may add, change, delete or view the user-defined access masks. Each mask applies to a
specific secondary Linux login group.
Commands
Add: Click Add to add a new mask. This will bring up the Add Access Mask page.
Change: Add or remove check marks in existing access masks, then click Change to update
the masks you selected.
Delete: Add or remove check marks in existing access masks, then click Delete to remove an
existing mask. This will bring up the Delete Access Mask page.
View: Add check marks in existing access masks, then click View to view the properties of the
access masks selected.
View All: Click View All to view the properties of all user-defined access masks.
Select All: Click Select All to select all user-defined access masks listed on this page.
De-Select All: Click De-Select All to de-select all user-defined access masks listed on this
page.
Filesync: After the profiles have been added, changed or deleted you must click Filesync to
update the LSP and/or ESS servers on a duplicated system.
297
Configuration Screen
From this page, launch a device manager associated with a media gateway to enter another
network that transmits messages over local-area and wide-area networks.
! CAUTION:
JRE 1.3 must be first installed to launch the G700 Gateway Device Manager.
Then, install JRE 1.4 to launch the G350 Gateway Device Manager. Copies are
available at the URL http://java.com
CAUTION:
Name
The name of the Media Gateway (MG). MG plus one of four digits identifies the different
gateways.
Click Launch Device Manager
If you select a G350, the Device Manager launches a java applet and prompts for a logon
and a password.
If you select a G700 MGP IP address from your Web browser (see steps below), a Logon
and Password Web page appears. Provided is information to access the G700 processor,
as well as the password and the logon for the stack processor. The associated device
manager launches, and you enter this logon and password.
or,
Device Manager
Indicated is the IP address of the Device manager for the media gateway. For G350s, the IP
address is the same as the IP address field. If the value is NA, the device manager is not
recognized.
Note:
A remote connection.
Note:
For reasonable loading times from remote access, the appropriate bandwidth
should be maintained for acceptable computer connection responses.
If you can't access the device manager, follow the steps below:
1. From you browser address line, browse to and select the G350 IP address. The G350
Device Manager launches and prompts for a logon and a password.
2. From your browser address line, browse to and select a G700 MGP IP address, a Logon
and Password Web page appears.
Provided is information to access the G700 processor, as well as the password and the logon
for the stack processor. The associated device manager launches, and you enter this logon and
password.
299
Note:
When the S8300 server acts as a primary controller or as a target in LSP mode, it computes and
outputs translation file differences through a DIFF file. If more than one target is being
synchronized, the sequence is standby server (if present) and then LSPs. Five LSPs can be
synchronized simultaneously.
Note:
Details for the most recent file synchronization are logged to /var/log/ecs/
filesync.log
Note:
301
Corporate LAN. and typically its DNS server, for network routing and name resolution.
Note:
Note:
This signed file must be a.tar file. For example,
/testfile-1-1.i386.rpm.tar
If the proxy server requires a port number, add a colon (:) followed by a port number. The
default proxy port is 80.
4. When finished, click Download. Or, if you need a signed file, at the bottom of the screen,
select the option Install this File on the Local Server, and then click Download.
Note:
Note:
The signed file must be a .tar file. For example,
testfile-1-1.i386.rpm.tar
303
305
Type
G700
(MGP)
DS1
Code
DAF1
ANA
DCP
BRI
VOIP
MM711
MM712
MM720
MM760
MM710 mm710vn.fdl
mm711vn.fdl
mm712vn.fdl
mm720vn.fdl
mm760vn.fdl
If the version number in the /tftpboot list is greater than the version number for the
corresponding installed firmware, the firmware should be upgraded.
port network MGP serial number. The serial number of the Media Gateway Processor
(MGP) installed the G700 Media Gateway that is hosting this S8300 media server.
license key. An asterisk (*) indicates that this is the serial number that must match the
license file in order for call processing to work correctly.
If an error message indicating that the license server query failed appears, go to the Process
Status page to verify that the license server process is running. If the license server is not
running, you may need to reboot the server to start it.
When finished, continue your administration activities as needed.
! CAUTION:
CAUTION:
If the query is unsuccessful, you will see an error message indicating that the
license server query failed. In this case, you should go to the Process Status
page to verify that the license server is running. If the license server is not
running, reboot the server to start the license server.
307
Note:
From the System Management Interface screens, Backup Now and Schedule Backup, you
must select a messaging data type to manually back up or to schedule automatic backups. The
data types are:
Announcements
Translations
Scheduled Backup
Scheduled Backups do not require human intervention; however, you must ensure that the FTP
or the mail server to which Communication Manager Messaging backs up information has
adequate storage space.
! CAUTION:
CAUTION:
309
Appendix A:
These sections in this appendix explain how SES rules are applied:
FNU requirements
The following sections describe how Feature Name URI (FNU) requirements are implemented.
In the column heading, PPM denotes Personal Profile Manager.
311
Name
Values
Req/Opt
PPM
avaya-cm-action
on or off
Req
No
avaya-cm-destination
Opt
No
Authorization: This example shows the use of this FNU on the endpoints own extension. It must
be authorized by the extensions class of service. See the next case for how to apply this
feature to another extension.
Communication Manager button: call-fwd Ext: (left blank)
Feature package: Yes
FNU requirements
SDP required: Only if avaya-cm-action=on and avaya-cm-destination not specified. (if SDP
required, line appearance must be requested otherwise line appearance request will be
ignored)
Case 2FNU structure where Call Forwarding All Calls, of another endpoints (2222)
extension.
INVITE
sip:2222@example.com;avaya-cm-fnu=call-forwarding-all;avaya-cmdestinat
ion= 4444444;avaya-cm-action=on SIP/2.0
INVITE
sip:2222@example.com;avaya-cm-fnu=call-forwarding-all;avaya-cm-action=
on SIP/2.0
INVITE
sip:2222@example.com;avaya-cm-fnu=call-forwarding-all;avaya-cm-action=
off SIP/2.0
Name
Values
Req/Opt
PPM
avaya-cm-destination
Opt
No
avaya-cm-action
on or off
Req
No
Authorization: An endpoint can use this FNU on another extension only if the endpoint has a
"call-fwd Ext: 2222 button administered on Communication Manager. Activates or deactivates
Call Forwarding All Calls, on the extension specified in the user part of the Request-URI.
Communication Manager button: call-fwd Ext: 2222
Feature package: Yes
SDP required: Only if avaya-cm-action=on and avaya-cm-destination not specified. (if SDP
required, line appearance must be requested otherwise line appearance request will be
ignored)
313
INVITE
sip:1111@example.com;avaya-cm-fnu=call-forwarding-busy-no-answer;avayacm-acti
on=on SIP/2.0
INVITE
sip:1111@example.com;avaya-cm-fnu=call-forwarding-busy-no-answer;avayacm-acti
on=off SIP/2.0
Name
Values
Req/Opt
PPM
avaya-cm-action
on or off
Req
No
avaya-cm-destination
Opt
No
Authorization: This example shows the use of this FNU on the endpoints own extension. It must
be authorized by the extensions class of service. See the next case for how to apply this
feature to another extension.
Communication Manager button: cfwd-bsyda Ext: (left blank)
Feature package: Yes
SDP required: Only if avaya-cm-action=on and avaya-cm-destination not specified. (if SDP
required, line appearance must be requested, otherwise line appearance request will be
ignored)
Case 2FNU structure where Call Forwarding All Calls of another endpoints (2222) extension:
INVITE
sip:2222@example.com;avaya-cm-fnu=call-forwarding-busy-no-answer;avaya
cm- destination=4444444;avaya-cm-action=on SIP/2.0
INVITE
sip:2222@example.com;avaya-cm-fnu=call-forwarding-busy-no-answer;avaya
cm- action=on SIP/2.0
FNU requirements
INVITE
sip:2222@example.com;avaya-cm-fnu=call-forwarding-busy-no-answer;avaya
cm- action=off SIP/2.0
Name
Values
Req/Opt
PPM
avaya-cm-action
on or off
Req
No
avaya-cm-destination
Opt
No
Authorization: An endpoint can use this FNU on another extension only if the endpoint has a
cfwd-bsyda Ext: 2222 button administered on Communication Manager.
Description: Call Forward Busy/Dont Answer activates and deactivates call forwarding for calls
when the extension is busy or the user does not answer, on the extension specified in the user
part of the Request-URI.
CM button: cfwd-bsyda Ext: 2222
Feature package: Yes
SDP required: Only if avaya-cm-action=on and avaya-cm-destination not specified. (if SDP
required, line appearance must be requested, otherwise line appearance request will be
ignored).
Parameters:
Name
Values
Req/Opt
PPM
avaya-cm-extension
The Communication
Manager extension where
the call is alerting.
Opt
No
315
Authorization: The endpoints need not be members of a group, but directed call pickup must be
authorized by the class of restriction for both endpoints.
Communication Manager button: dir-pkup
Feature package: No
SDP required: Yes
Parameters:
Name
Values
Req/Opt
PPM
avaya-cm-pickup-number
Opt
No
Authorization: The endpoint must be a member of a pickup group, and that pickup group must
be a member of an extended pickup group, which must also include the group of the endpoint
whose telephone is being picked up.
Communication Manager button: None. Accessed on the Communication Manager only via
an FAC.
Feature package: No
SDP required: Yes
FNU requirements
Parameters:
Name
Values
Req/Opt
PPM
avaya-cm-destination
Opt
No
Authorization: None
Communication Manager button: cpn-blk
Feature package: No
SDP required: Yes
Values
Req/Opt
PPM
avaya-cm-destination
Opt
No
Authorization: None
Communication Manager button: cpn-unblk
Feature package: No
SDP required: Yes
317
Parameters:
Name
Values
Req/Opt
PPM
avaya-cm-group
Req
Yes
avaya-cm-dial-code
1- or 2-digit number
Opt
No
Authorization: An endpoint can use this FNU for a intercom group that matches an administered
Communication Manager button for this extension.
Communication Manager button: dial-icom Grp: 9
Feature package: No
SDP required: Yes
Drop FNU
Drop FNU allows users to drop calls. Users can drop calls from automatic hold or drop the last
party they added to a conference call.
Drop FNU structure:
INVITE sip:1111@example.com;avaya-cm-fnu=drop SIP/2.0
Parameters: None
Authorization: None
Communication Manager button: drop
Feature package: No
SDP required: No
FNU requirements
Exclusion FNU
Exclusion allows multi-appearance telephone users to keep other users with appearances of
the same extension from bridging onto an existing call. If the user activates the Exclusion button
while other users are already bridged onto the call, the other users are dropped.
There are two ways to activate Exclusion.
Manual Exclusionwhen the user presses the exclusion button (either during dialing or
during the call)
Automatic Exclusionas soon during a call, the user presses the exclusion button
Values
Req/Opt
PPM
avaya-cm-action
on or off
Opt
No
Authorization: This request always applies to the endpoints own extension. Automatic
exclusion must be authorized by the extensions class of service.
Description:
Communication Manager button: exclusion
Feature package: No
SDP required: No
319
Parameters:
Name
Values
Req/Opt
PPM
avaya-cm-action
on or off
Req
No
FNU requirements
Parameters:
Name
Values
Req/Opt
PPM
avaya-cm-action
on or off
Req
No
avaya-cm-extension
The Communication
Manager extension of an
AUDIX hunt group
Req
Yes
Authorization: An endpoint can use this FNU on another extension only if the endpoint has a
Communication Manager button audix-rec button with a matching extension.
Communication Manager button: audix-rec Ext: 3333
Feature package: No
SDP required: No
321
Parameters:
Name
Values
Req/Opt
PPM
avaya-cm-destination
Opt
No
Authorization: None
Communication Manager button: priority
Feature package: No
SDP required: Yes
Send All Calls of the endpoints own (1111) extension FNU structure
INVITE sip:1111@example.com;avaya-cm-fnu=sac;avaya-cm-action=on SIP/2.0
INVITE sip:1111@example.com;avaya-cm-fnu=sac;avaya-cm-action=off SIP/2.0
Parameters:
Name
Values
Req/Opt
PPM
avaya-cm-action
on or off
Req
No
Authorization: This example shows the use of this FNU on the endpoints own extension. No
authorization is required. See the next case for how to apply this feature to another extension.
Communication Manager button: send-calls Ext: (left blank)
Feature package: Yes
SDP required: No
FNU requirements
Parameters:
Name
Values
Req/Opt
PPM
avaya-cm-action
on or off
Req
No
Authorization: An endpoint can use this FNU on another extension only if the endpoint has a
"send-calls Ext: 2222" button administered on Communication Manager.
Description: Applied to another extension.
Communication Manager button: send-calls Ext: 2222
Feature package: Yes
SDP required: No
323
Parameters:
Name
Values
Req/Opt
PPM
avaya-cm-extension
The Communication
Manager extension to which
you want to whisper
Req
No
Authorization: The user must have a class of restriction (COR) that allows intra-switch calling to
use whisper paging, and the extension to which you are whispering must not have blocked
whispers.
Communication Manager button: whisp-act
Feature package: No
SDP required: Yes
Appendix B:
This appendix discusses Communication Managers terminal requirements with respect to SIP.
Terminals
Terminals
Avaya Communication Manager OPTIM requirements
Outgoing From header
OPTIM formats the outgoing From: URI field in the call that leaves the server from a non-SIP
telephone to a SIP IP telephone. The From header is determined as follows:
Display parameter followed by administered digits at authoritative URI. The digits depend on the
configuration set option calling number style. There are two choices: network and PBX. PBX is
the station extension. Network is the network station, modified by either the public or the private
numbering table. The domain is taken from the Network Regions screen. If this is not properly
administered in Avaya Communication Manager, then the default will be the following:
anonymous.unknown.domain.
For an incoming Integrated Services Digital Network (ISDN) call terminating to an OPTIM OPS
station, the display information comes from the display information element (IE), and the handle
is from the calling number. The domain is taken from the Network Regions screen, as above.
325
Glossary
A
access code
Access Security
Gateway (ASG)
American National
Standards Institute
(ANSI)
Avaya
Communication
Manager
B
bearer channel
(B-channel)
bus
C
Call Detail
Recording (CDR)
A file that uses software and hardware to record call data. CDR was formerly
called Station Message Detail Recording (SMDR). See also Call Detail
Recording utility (CDRU).
Call Detail
Recording utility
(CDRU)
Software that collects, stores, filters, and provides output of call detail records.
See also Call Detail Recording (CDR).
carrier
An enclosed shelf that contains vertical slots that hold circuit packs.
CCRON
327
channel
channel
(1) A circuit-switched call. (2) A communications path that transmits voice and
data. (3) In WebLM transmission, all the contiguous time slots or noncontiguous
time slots that are necessary to support a call. For example, an H0-channel
uses six 64-kbps time slots. (4) A digital signal-0 (DS0) on a T1 facility or an E1
facility that is not specifically associated with a logical circuit-switched call. See
also data channel (D-channel).
circuit
circuit pack
A circuit card on which electrical circuits are printed, and integrated circuit (IC)
chips and electrical components are installed. A circuit pack is installed in a
SSH carrier. One example is the TN2302.
Class of Restriction
(COR)
Class of Service
(COS)
A feature that uses a number to specify whether telephone users can activate
the Automatic Callback (ACB), Call Forwarding All Calls, Data Privacy, or
Priority Calling features. See also Class of Restriction (COR).
CCITT
communications
system
Controlled Local
Area Network
(CLAN) circuit pack
A circuit pack (TN799B) in an Avaya DEFINITY port network (PN) that provides
TCP/IP connectivity to adjuncts over Ethernet or Point-to-Point Protocol (PPP).
The CLAN circuit pack serves as the network interface for a DEFINITY server.
The CLAN terminates IP (TCP and UDP), and relays those sockets and
connections up to the Avaya DEFINITY server.
CPN
Called-party number
CPN/BN
CSP
customer-premises
equipment (CPE)
D
data channel
(D-channel)
feature
Equipment on the network side of a communications link that makes the binary
serial data from the source or the transmitter compatible with the
communications channel. DCE is usually a modem, a data module, or a packet
assembly/disassembly (PAD).
data module
data terminal
An input/output (I/O) device that has either switched access or direct access to
a host computer or to a processor interface.
data terminal
equipment (DTE)
digital
Digital
Communications
Protocol (DCP)
A proprietary protocol that transmits both digitized voice and digitized data over
the same communications link. A DCP link consists of two 64-kbps information
(I) channels, and one 8-kbps signaling (S) channel. The DCP protocol supports
two information-bearing channels, and thus two telephones or data modules.
The I1 channel is the DCP channel that is assigned on the first page of the 8411
Station screen. The I2 channel is the DCP channel that is assigned on the
analog adjunct page of the 8411 Station screen, or on the data module page.
dual-tone
multifrequency
(DTMF)
Dynamic Host
Configuration
Protocol (DHCP)
An IETF protocol (RFCs 951, 1534, 1542, 2131, and 2132) that assigns IP
addresses dynamically from a pool of addresses instead of statically.
E
edge
An Edge server handles user requests sent to and from SES home server(s).
extension
F
FNE
FNU
FTP
feature
329
H.323
H
H.323
home
An SES Home server handles user requests sent to it from the edge server.
host computer
I
IE
IEEE
IETF
IM
information element
(IE)
The name for the data fields within an Integrated Services Digital Network
(ISDN) Layer 3 message.
Initialization and
Administration
System (INADS)
IP interface
A CLAN, ethernet processor interface, or procr that lets the server connect
using internet protocol.
Institute of Electrical
and Electronics
Engineers (IEEE)
Integrated Services
Digital Network
(ISDN)
Integrated Services
Digital Network
Basic Rate Interface
(ISDN-BRI)
The interface between a communications system and terminal that includes two
64-kbps bearer channel (B-channel)s for transmitting voice or data, and one
16-kbps data channel (D-channel) for transmitting associated B-channel call
control and out-of-band signaling information. ISDN-BRI also includes 48 kbps
for transmitting framing and D-channel contention information, for a total
interface speed of 192 kbps. ISDN-BRI serves ISDN terminals and digital
terminals that are fitted with ISDN terminal adapters. See also Integrated
Services Digital Network Primary Rate Interface (ISDN-PRI).
Integrated Services
Digital Network
Primary Rate
Interface (ISDN-PRI)
International
Organization for
Standards
International
Telecommunications
Union (ITU)
International
Telegraph and
Telephone
Consultative
Committee
Internet Engineering
Task Force (IETF)
One of two technical working bodies of the Internet Activities Board. The IETF
develops new Transmission Control Protocol (TCP)/Internet Protocol (IP) (for
example, TCP/IP) standards for the Internet.
Internet Protocol
(IP)
331
L
local area network
(LAN)
M
MAC address (or
MAC name)
media server
interface
MWI
messaging waiting indication. For example, a visual alert of new voice mail.
MIB
N
NAME1
Legacy name, Latin characters, usually displayable, for example Eurofont and
Kanafont encoding.
NAME2
UTF-8 encoding. Used for multibyte character sets such as Chinese ideograms
Hiragana, Katakana, and Hangul
narrowband
A circuit-switched call at a data rate of 64 kbps or less. All switch calls that are
not WebLM are considered to be narrowband. Compare with wide band.
network
network region
node
A switching point or a control point for a network. Nodes are either tandem or
terminal. Tandem nodes receive signals, and pass the signals on. Terminal
nodes originate a transmission path, or terminate a transmission path.
nonce
O
OATS
off-PBX station
(OPS)
OPS
Open Systems
Interconnect (OSI)
origination-based
call flow
See OATS.
O/S
Operating System.
P
packet
packet assembly/
disassembly (PAD)
The process of packetizing control data and user data from a transmitting
device before the data is forwarded through the packet network.The receiving
device disassembles the packets, removes the control data, and then
reassembles the packets, thus reconstituting the user data in its original form.
packet bus
packet switching
PBX
333
PPM
PPM
Point-to-Point
Protocol (PPP)
port
private network
processor ethernet
A logical connection between the server itself and a network interface card. The
way this connection is administered in Communication Manager determines
what type of traffic the NIC allows.
procr
protocol
A set of conventions or rules that governs the format and the timing of message
exchanges. A protocol controls error correction and the movement of data.
Includes those SIP servers and gateways, but not endpoints with identities
administered on the server running SES.
public network
A network to which all customers have open access for local calling and long
distance calling.
public switched
telephone network
(PSTN)
R
RAS
Real-time Transfer
Protocol (RTP)
An Internet Engineering Task Force (IETF) protocol (RFC 1889) that addresses
the problems that occur when video and other exchanges with real-time
properties are delivered over a local area network (LAN) that is designed for
data. RTP gives higher priority to video and other real-time interactive
exchanges than to connectionless data.
RFA
RFC
tie trunk
RNIS
RPM
RTC
RTCP
S
S8400
A hardware platform for use as an Avaya server that is a single module. The
S8400 uses a flash drive, and the SAMP functionality is on the board. No
separate chassis is required.
S8500
A hardware platform from the IBM x305 series. This machine uses an RSA for a
remote maintenance board.
S8500B
A hardware platform from the IBM x306 series. This machine uses a SAMP for
a remote maintenance board.
SAMP
SCCAN
Session Initiated
Protocol (SIP)
SIP Enablement
Services
SES. SIP Enablement Services is the name for Avayas solution that was
previously called Converged Communication Server.
SSH
Secure SHell is a protocol for secure remote login and other secure network
services over an insecure network. It provides for server authentication, and
data integrity with perfect port-forwarding secrecy.
SSL
subscriber
switch
T
TAC
trunk-access code
TCP
TCP/IP
See Internet Protocol (IP). See also Transmission Control Protocol (TCP).
tie trunk
335
time-division
multiplex (TDM) bus
A bus that is time-shared regularly by pre allocating short time slots to each
transmitter. In a SSH, all Plain Old Telephone Service (POTS) circuits are
connected to the time-division multiplex (TDM) bus, and any port can send a
signal to any other port. See also time-division multiplexing (TDM).
time-division
multiplexing (TDM)
time slot
In the SSH, a time slot refers to either a digital signal level-0 (DS0) on a T1
facility or an E1 facility, or a 64-kbps unit on the time-division multiplex (TDM)
bus or fiber connection between port networks (PNs) that is structured as 8 bits
every 125 microseconds.
Transmission
Control Protocol
(TCP)
Transport Layer
Security (TLS)
trunk
trunk group
U
UDP
URI
URL
V
VoIP
W
W call flow
See OATS.
Index
Index
Numerical
802.1 Parameters
Edit System Properties screen . . . . . . . . . . 109
A
Add Another Handle command . . . . . . . . . . . 163
Add Another User command . . . . . . . . . . . . 126
Add Contact command . . . . . . . . . . . . 134, 146
Add Contact screens . . . . . . . . . . . . . . . . 138
Add Group screens . . . . . . . . . . . . . . . . 141
Add Handle in a New Group screens . . . . . . . . 173
Add Handle in New Group command . . . . . . . . 163
Add Handle screens . . . . . . . . . . . . . . . . 169
Add Host Contact for user screens . . . . . . . . . 171
Add Host screen . . . . . . . . . . . . . . . . . . 111
Add Media Server screen. . . . . . . . . . . . . . 119
add or prevent permissions . . . . . . . . . . . . . 181
Add User screens . . . . . . . . . . . . . . . . . 128
administer stations . . . . . . . . . . . . . . . . . 27
administering
Feature-Related System Parameters screen . . . 77
IP Network Region screen . . . . . . . . . . . . 51
Locations screen . . . . . . . . . . . . . . . . 56
Signaling Group screen . . . . . . . . . . . . 24, 69
SIP . . . . . . . . . . . . . . . . . . . . . . 19
SIP trunks . . . . . . . . . . . . . . . . . . . 19
System Capacity screen . . . . . . . . . . . . 76
System-Parameters Call Coverage/Call Forwarding
screen . . . . . . . . . . . . . . . . . . . . 79
System-Parameters Customer-Options screen . 20, 80
Trunk Group screen. . . . . . . . . . . . 25, 86, 97
Trunk Group screen page 2 . . . . . . . . . . . 97
Trunk Group screens . . . . . . . . . . . . . . 86
administration
administering stations . . . . . . . . . . . . . . 27
call routing . . . . . . . . . . . . . . . . . . . 22
detailed screens . . . . . . . . . . . . . . . . 29
enable SIP on Communication Manager . . . . . 20
set SIP device as OPTIM extension . . . . . . . 102
SIP trunks . . . . . . . . . . . . . . . . . . . 24
visiting user . . . . . . . . . . . . . . . . . . 28
Administration web interface . . . . . . . . . . . . 103
administration, Top-level screens . . . . . . . . . . 104
administrative screens . . . . . . . . . . . . . . . 29
Alarms screens . . . . . . . . . . . . . . . . . . 193
allow permissions . . . . . . . . . . . . . . . . . 181
ARS Digit Analysis Table
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31
32
33
33
34
34
35
35
35
35
321
289
325
B
backup . . . . . . . . . . . . . . . . . . . . . . 270
backup schedule . . . . . . . . . . . . . . . . . 270
block permissions . . . . . . . . . . . . . . . . 181
C
call appearances . . . . . . . . .
call capacity . . . . . . . . . . .
call coverage . . . . . . . . . . .
Call Forward Busy FNU . . . . . .
Call Forward FNU . . . . . . . .
call forwarding . . . . . . . . . .
call processing
SES . . . . . . . . . . . . .
call routing . . . . . . . . . . . .
calling party block FNU . . . . . .
calling party number unblock FNU .
capacity . . . . . . . . . . . . .
change permissions . . . . . . .
Choose Interface screen . . . . .
commands
Add Another Handle . . . . . .
Add Another User . . . . . . .
Add Contact
Group Details screen . . . .
My Contact List screen . . .
Add Group . . . . . . . . . .
Add Handle in New Group . . .
Back to My Contact List . . . .
Delete Extensions Also . . . .
Delete Group
Edit User Handles screen . .
Group Details screen . . . .
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102
. 76
. 79
313
312
. 79
. 311
. 22
316
317
. 76
180, 186
. . 105
. . . . . . . . 163
. . . . . . . . 126
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146
134
134
163
146
192
. . . . . . . . 164
. . . . . . . . 146
337
Index
Delete Handle . . . . . . . . . . . .
Edit Handle. . . . . . . . . . . . . .
for Off-PBX Station Mapping screen . .
Free
List Media Server Extensions screen
Install . . . . . . . . . . . . . . . .
Install the Authentication File
previously downloaded . . . . . . .
specify below . . . . . . . . . . .
Reload Configuration . . . . . . . . .
Speed Dial . . . . . . . . . . . . . .
track availability . . . . . . . . . . .
Update Group . . . . . . . . . . . .
Configuration Set screen
Configuration Set Description field . . .
Configure Server screen . . . . . . . . .
Confirm Delete User screens . . . . . . .
connected party name . . . . . . . . . .
connection path . . . . . . . . . . . . .
connections
internet. . . . . . . . . . . . . . . .
modem. . . . . . . . . . . . . . . .
server . . . . . . . . . . . . . . . .
Contact Details screen . . . . . . . . . .
Contact List screens . . . . . . . . . . .
Contact List task . . . . . . . . . . . . .
contacts
end users buddy list . . . . . . . . .
of the end user . . . . . . . . . . . .
co-residency
port assignments . . . . . . . . . . .
server types . . . . . . . . . . . . .
Current Alarms screen . . . . . . . . . .
. . . . . 163
. . . . . 163
. . . . . 59
. . . . . 156
. . . . . 290
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. 289
. 290
. 134
. 134
. 139
. 146
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. 37
. 244
. 192
. 90
. 222
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. 225
. 229
. 225
. 136
. 132
126, 132
. . . . . 126
. . . . . 126
. . . . . 120
. . . . . 111
. . . . . 194
D
Data Backup/Restore screen . . .
delete all displayed users screen .
Delete Contact screens . . . . .
Delete Extensions Also command .
Delete Group command
Edit User Handles screen . . .
Group Details screen . . . . .
Delete Group screen . . . . . . .
Delete Handle command . . . . .
delete multiple users . . . . . . .
delete selected users screen . . .
Devices Menu screens . . . . . .
Devices task . . . . . . . . . . .
Diagnostics screen . . . . . . . .
Dial Intercom FNU . . . . . . . .
Dial Plan Analysis screen
Call Type field . . . . . . . .
Dialed String field . . . . . . .
Percent Full field . . . . . . .
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. 266
. 154
. 144
. 192
. 164
. 146
. 147
. 163
126, 155
. . . 155
. . . 149
126, 149
. . . 212
. . . 318
. . . . . . . . . 38
. . . . . . . . . 42
. . . . . . . . . 42
. . . 42
. . . 78
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109
315
318
122
21, 51
. 72
. 21
302
318
E
Edit Default User Profile screen
Edit Handle command . . . .
Edit Handle detail screens . .
Edit Host Contact screens . . .
Edit System Properties screen.
Edit User Handles screen . . .
Edit User Handles screens . .
Edit User Profile screens . . .
Eject CD-ROM screen . . . .
Exclusion FNU . . . . . . . .
Extension tasks . . . . . . .
Extensions task . . . . . . .
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. . . . . . 117
. . . . . 163
. . . . . 165
. . . . . 167
. . . . . 108
. . . . . 161
. . . . . 161
. . . . . 182
. . . . . 251
. . . . . 319
. . . . . 156
. 126, 158, 159
F
Feature Access Codes screen page 1
Auto Route Selection (ARS) Access Code1 field . . 43
Feature Related System Parameters screen
EMU Inactivity Interval for Deactivation . . . . . . 44
Feature-Related System Parameters screen . . . . . 77
Trunk-to-Trunk Transfer field . . . . . . . . . 77, 78
features
meet me conferencing . . . . . . . . . . . . . . 19
visiting user . . . . . . . . . . . . . . . . . . . 28
fields
802.1 Parameters . . . . . . . . . . . . . . . 109
ACA Assignment . . . . . . . . . . . . . . . . 97
Access Control Policy
Add Host screen . . . . . . . . . . . . . . . 112
Ack . . . . . . . . . . . . . . . . . . . . . . 195
Add Entry . . . . . . . . . . . . . . . . . . . 181
Add Media Server Extension . . . . . . . . . . 130
Add Memo . . . . . . . . . . . . . . . . . . 176
Address
Add Contact screen . . . . . . . . . . . . 138
One Touch Dial List screen . . . . . . . . . 150
Address 1, Address 2
Add User screen . . . . . . . . . . . . . . 130
Index
. . . 117
. . . 183
. . . 188
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. 138
. 145
. 133
. 113
. 181
. 181
. 31
. 60
. 93
. 51
. 43
. 266
. 181
. 152
. 66
. 91
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. 150
. 152
. 73
. 64
. 38
. 32
. 33
. 65
. 108
. 87
. 249
. 180
. 180
. 254
. 254
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. 130
. 117
. 183
. 188
. . . 120
. . . 120
. . . 121
. . . 62
. . . 37
165, 171
. . 128
. . 133
. . 167
. . 162
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339
Index
EvtID . . . . . . . . . . . . . . . . . . . . . 195
Execute Ping . . . . . . . . . . . . . . . . . . 219
Extension
Add Media Server Extension screen . . . . . 159
List Media Server Extensions screen . . . . . 156
Far-end Domain . . . . . . . . . . . . . . . . 72
Far-end Network Region . . . . . . . . . . . . 72
Far-end Node Name . . . . . . . . . . . . . . 71
Feature . . . . . . . . . . . . . . . . . . . . 217
File Size . . . . . . . . . . . . . . . . . . . . 272
File(s) to download from the LAN using URL . . . 302
File(s) to download from the machine connected to the
server . . . . . . . . . . . . . . . . . . . . 302
First Name . . . . . . . . . . . . . . . . . . . 129
Edit User Profile screen . . . . . . . . . . . 183
Search Users screen . . . . . . . . . . . . 187
Frequency . . . . . . . . . . . . . . . . . . . 234
FTP . . . . . . . . . . . . . . . . . . . . . . 273
Gateway IP Address . . . . . . . . . . . . . . 110
Generate New SSH Keys . . . . . . . . . . . . 296
Group Name . . . . . . . . . . . . . . . . . . 148
Add Contact screen . . . . . . . . . . . . . 139
Add Group screen . . . . . . . . . . . . . . 141
Trunk Group screen page 1 . . . . . . . . . 88
Group Number
Signaling Group screen p 1 . . . . . . . . 69, 74
Trunk Group screen page 1 . . . . . . . . . 86
Group Type
Signaling Group screen page 1 . . . . . . . . 70
Trunk Group screen page 1 . . . . . . . . . 87
Handle . . . . . . . . . . . . . . . . . . . . . 142
Add Another Handle screen . . . . . . . . . 169
Add Group screen . . . . . . . . . . . . . . 173
Add Host Contact screen. . . . . . . . . . . 171
Edit Handle detail screen . . . . . . . . . . . 165
Edit User Handles screen . . . . . . . . . . 162
Group Details screen . . . . . . . . . . . . 145
My Contact List screen . . . . . . . . . . . . 133
Permissions screen . . . . . . . . . . . . . 180
Home Domain . . . . . . . . . . . . . . . . . 51
Host
Add Media Server screen . . . . . . . . . . 119
Add User screen . . . . . . . . . . . . . . 129
Edit Default User Profile screen . . . . . . . 117
Edit User Profile screen . . . . . . . . . . . 182
List Media Server Extensions screen . . . . . 156
List Users screen . . . . . . . . . 123, 124, 125
Search Users screen . . . . . . . . . . . . 187
Host IP Address
Add Host screen . . . . . . . . . . . . . . . 111
Host Name or IP Address
Ping screen . . . . . . . . . . . . . . . . . 219
Traceroute screen . . . . . . . . . . . . . . 222
Host Type
Add Host screen . . . . . . . . . . . . . . . 111
ID . . . . . . . . . . . . . . . . . . . . . . . 194
Input to server . . . . . . . . . . . . . .
Install this file on the local server . . . . .
Inter-region IP-IP Direct Audio . . . . . .
Intra-region IP-IP Direct Audio . . . . . .
IP Address . . . . . . . . . . . . . . .
Set MOdem Interface screen . . . . .
IP Audio Hairpinning . . . . . . . . . . .
Label . . . . . . . . . . . . . . . . . .
Last Name
Add User screen . . . . . . . . . . .
Edit User Profile screen. . . . . . . .
Search Users screen . . . . . . . . .
Line Reservation Timer
Add Host screen . . . . . . . . . . .
Link Protocol . . . . . . . . . . . . . .
Link Protocols
Add Host screen . . . . . . . . . . .
List of memos . . . . . . . . . . . . . .
Listen Protocols
Add Host screen . . . . . . . . . . .
Local directory . . . . . . . . . . . . .
Local PC card . . . . . . . . . . . . . .
Location (for the ARS Digit Analysis Table)
Logon ID . . . . . . . . . . . . . . . .
Lvl . . . . . . . . . . . . . . . . . . .
Maintenance . . . . . . . . . . . . . .
Maintenance Tests . . . . . . . . . . .
Major Alarms . . . . . . . . . . . . . .
Management system access login . . . .
Management system access password . .
Mapping Mode . . . . . . . . . . . . .
Mark Users as Phone . . . . . . . . . .
Match Pattern . . . . . . . . . . . . . .
Max . . . . . . . . . . . . . . . . . .
Maximum Administered SIP Trunks . . . .
Maximum Off-PBX Telephones - EC500 .
Maximum Off-PBX Telephones - OPS . .
Measured . . . . . . . . . . . . . . . .
Media Server . . . . . . . . . . . . . .
Add Media Server Extension screen . .
Media Server Name . . . . . . . . . . .
Min . . . . . . . . . . . . . . . . . . .
Minimum Registration
Setup screen . . . . . . . . . . . .
Minor Alarms . . . . . . . . . . . . . .
Mode . . . . . . . . . . . . . . . . . .
Modem Administration . . . . . . . . . .
Move all contacts . . . . . . . . . . . .
Name . . . . . . . . . . . . . . . . . .
Add Contact screen . . . . . . . . .
Group Details screen . . . . . . . . .
List Users screen. . . . . . . . . . .
My Contact List screen . . . . . . . .
Near-end Listen Port . . . . . . . . . .
Near-end Node Name . . . . . . . . . .
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291
303
. 53
. 52
. 56
249
. 74
150
. . . 129
. . . 183
. . . 187
. . . . 113
. . . . 112
. . . . 112
. . . 176
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. 112
273
273
. 34
104
195
105
. 98
231
109
109
. 65
101
216
. 34
. 82
. 80
. 80
. 98
156
159
. 119
. 35
. 113
231
231
283
147
. 55
138
145
125
133
. 71
. 70
Index
Network Properties . . . . . . . . . . . .
Network Region . . . . . . . . . . . . .
Night Service . . . . . . . . . . . . . . .
Node Number . . . . . . . . . . . . . .
Notes . . . . . . . . . . . . . . . . . .
Number of Members . . . . . . . . . . .
Numbering Format . . . . . . . . . . . .
Office
Add User screen . . . . . . . . . . .
Edit User Profile screen . . . . . . . .
Old Group Name . . . . . . . . . . . . .
Operating System . . . . . . . . . . . .
Options
Ping screen . . . . . . . . . . . . . .
Traceroute screen . . . . . . . . . . .
Outbound Direct Domains
Add Host screen . . . . . . . . . . . .
Outbound Port
Add Host screen . . . . . . . . . . . .
Outbound Proxy
Add Host screen . . . . . . . . . . . .
Outbound Routing Allowed From
Add Host screen . . . . . . . . . . . .
Outgoing Display . . . . . . . . . . . . .
Output format. . . . . . . . . . . . . . .
Output from server . . . . . . . . . . . .
Output type. . . . . . . . . . . . . . . .
Parent
Add Host screen . . . . . . . . . . . .
Partition Status . . . . . . . . . . . . . .
Password
Logon screen . . . . . . . . . . . . .
Password/Confirm Password
Add User screen . . . . . . . . . . .
Edit User Profile screen . . . . . . . .
Percent Full . . . . . . . . . . . . . . .
Phone Number . . . . . . . . . . . . . .
Port/Protocol . . . . . . . . . . . . . . .
Preferred Minimum Session Refresh Interval
Prefix . . . . . . . . . . . . . . . . . .
Prerequisites . . . . . . . . . . . . . . .
Primary Handle . . . . . . . . . . . . . .
Processes . . . . . . . . . . . . . . . .
Product ID . . . . . . . . . . . . . . . .
Profile Service Password . . . . . . . . .
Providing The Keys.install File . . . . . . .
Proxy Selection Route Pattern . . . . . . .
Queue Length . . . . . . . . . . . . . .
Receiver Volume . . . . . . . . . . . . .
Redirect on OPTIM failure . . . . . . . . .
Redundant Properties . . . . . . . . . . .
Region
IP Address Mapping screen . . . . . .
Network Region screen . . . . . . . .
Registration Expiration Timer
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. 110
. 57
. 91
. 35
. 139
. 93
. 99
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. 130
. 183
. 148
. 242
. . . 219
. . . 222
. . . 114
. . . 114
. . . 114
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. 113
. 90
. 225
. 291
. 225
. . . 112
. . . 262
. . . 104
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. . 129
. . 182
. 35, 42
. . 61
. . 292
. . 96
. . 142
. . 302
. . 128
. . 232
. . 194
. . 111
. . 248
. . 57
. . 92
. . 153
. . 94
. . 110
. . . 50
. . . 51
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. 113
. 99
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. 67
250
255
152
153
. 35
243
215
215
214
241
195
242
231
. 54
. 54
291
. 92
250
. 73
107
106
106
225
239
. 93
108
108
. . . . . 120
. . . . . . 76
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121
242
194
153
130
. 117
183
188
60, 64
. 218
. 272
. 269
. . 89
. 142
. . . . . 146
. . . . . 133
. . . . . 229
341
Index
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. 169
. 173
. 171
. 129
. 165
. 167
. 162
. 182
122, 124, 125
. . . . . 187
. . . . . 189
. . . . . 190
. . . . . 176
. . . . . 217
. . . . . 146
. . . . . 116
. . . . . 218
. . . . . 218
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. 272
. 269
. 247
. 241
. 89
. 42
. 139
. 70
. 293
. 61
. 75
. 94
. 185
. 289
. 247
. 247
. 81
. 156
. 130
. 118
. 184
. 188
. 291
. . . . . . . 242
. . . . . . . 302
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. 321
. 312
. 313
. 316
. 317
. 318
. 315
. 318
exclusion . . . . . . . . . . . . .
extended call pickup FNU . . . . .
Last number dialed . . . . . . . .
Malicious call trace . . . . . . . .
off-PBX . . . . . . . . . . . . . .
priority call . . . . . . . . . . . .
send all calls . . . . . . . . . . .
transfer to voice mail . . . . . . .
whisper page activation . . . . . .
FNU requirements . . . . . . . . . .
FNUs . . . . . . . . . . . . . . . .
Format PC Card screen . . . . . . . .
Format PC Card results screen . . .
FRC 3325 compliance . . . . . . . .
Free command
List Media Server Extensions screen
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.
319
316
320
320
319
321
322
323
324
. 311
. 311
276
276
. 311
. . . . . . 156
G
Gateway IP Address field
Edit System Properties screen . . . . . . . . . . 110
Group Details screens . . . . . . . . . . . . . . 145
H
Handles task . . . . . . . . . . . . . . . . . 126, 161
I
Incoming Call Handling Treatment screen
Install New Software screen . . . . . . .
Install New Software Wizard Steps/Pages
Begin Installation page . . . . . . . .
Install in Progress page . . . . . . .
Install License Files page . . . . . .
Installation Complete page . . . . . .
Reboot in Progress page. . . . . . .
Reboot Server page . . . . . . . . .
Review Notices page . . . . . . . .
Install Root Certificate screen
Prerequisites . . . . . . . . . . . .
intercept treatment . . . . . . . . . . .
intercom . . . . . . . . . . . . . . . .
interface
administration . . . . . . . . . . . .
interfaces
maintenance . . . . . . . . . . . .
master administration . . . . . . . .
international calls . . . . . . . . . . . .
IP Address Mapping screen
Region field . . . . . . . . . . . . .
IP Codec Set screens . . . . . . . . . .
IP Network Region screen
Authoritative Domain field . . . . . .
. . . . . . 46
. . . . . 252
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256
257
260
260
259
257
255
. . . . . 302
. . . . . . 78
. . . . . 318
. . . . . 103
. . . . . 193
. . . . . 103
. . . . . . 99
. . . . . . 50
. . . . . . 48
. . . . . . 51
Index
. . . . . . . . . . . . 51
. . . . . . . . . . . . 21
. . . . . . . . . . . . 56
. . . . . . . . . . . . 55
. . . . . . . . . . . . 32
L
last number dialed FNU . . . . . . .
licenses
alarm code . . . . . . . . . . . .
host server . . . . . . . . . . . .
List Media Server Extensions screens .
List Users screen . . . . . . . . . .
Locations screen. . . . . . . . . . .
Proxy Selection Route Pattern . . .
Proxy Selection Route Pattern field
Logon screen . . . . . . . . . . . .
logon URL . . . . . . . . . . . . . .
. . . . . . . 320
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. . . 194
. . . 108
. . . 156
125, 128
. . . 56
. . . 57
. . . 57
. . . 104
. . . 104
M
malicious call trace FNU . . . . . . .
Manage Updates screen . . . . . . .
Management system access login
Edit System Properties screen . . .
Management system access password
Edit System Properties screen . . .
Media Gateway screen
Network Region field . . . . . . .
Meet Me conferencing feature . . . .
Memos task . . . . . . . . . . . . .
Modem screen
Solving modem problems . . . . .
Modem Test screen . . . . . . . . .
Troubleshooting problems . . . . .
move user . . . . . . . . . . . . . .
move user to new home . . . . . . .
. . . . . . . 320
. . . . . . . 264
. . . . . . . 109
. . . . . . . 109
. . . . . . . 57
. . . . . . . 19
. . . . 127, 175
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. 284
. 228
. 229
. 178
178, 182, 191
. . 247
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159
154
155
101
127
177
335
. 96
. 99
134
160
160
101
127, 185
132, 138
. . . 58
O
off-PBX FNU . . . . . . . . . . . . .
Off-PBX Station Mapping screen page 1
Application field . . . . . . . . . .
Configuration Set field . . . . . . .
Dial Prefix field . . . . . . . . . .
Phone Number field . . . . . . . .
Station Extension field . . . . . . .
Trunk Selection field . . . . . . . .
Off-PBX Station Mapping screen page 2
Bridged Calls field . . . . . . . . .
Call Limit field . . . . . . . . . . .
Calls Allowed field . . . . . . . . .
Mapping Mode field . . . . . . . .
Station Extension field . . . . . . .
One Touch Dial List screens . . . . .
OPS extensions . . . . . . . . . . .
OPTIM extensions . . . . . . . . . .
and SIP . . . . . . . . . . . . . .
outgoing queue . . . . . . . . . . . .
. . . . . . 319
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. . 60
. . 62
61, 63
. . 61
. . 60
. . 61
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66
64
65
65
64
150
102
102
102
. 92
N
Netstat results screen . . . . . .
active internet connections . .
Active UNIX domain sockets. .
Netstat screen . . . . . . . . . .
Network Region screen
Authoritative Domain field . . .
Inter-region IP-IP Direct Audio .
Intra-region IP-IP Direct Audio .
Region field . . . . . . . . .
Server IP Address . . . . . .
Server Port field . . . . . . .
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. 226
. 226
. 226
. 225
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51
53
52
51
54
54
p-a-i . . . . . . . . . . . . . . . .
partially up . . . . . . . . . . . . .
p-asserted-identity . . . . . . . . .
password
CM password . . . . . . . . . .
logon . . . . . . . . . . . . . .
Profile Service Password . . . .
user password . . . . . . . . .
passwords . 111, 121, 129, 182, 190,
Permissions . . . . . . . . . . . .
permissions
add an entry . . . . . . . . . .
. . . . . . . . 311
. . . . . . . 234
. . . . . . . . 311
.
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.
. . . . . 121
. . . . . 104
. . . . . . 111
. . . 129, 182
267, 268, 273, 292
. . . . . . . 180
. . . . . . . 181
343
Index
allow . . . . . . . . . . . . . . . .
block . . . . . . . . . . . . . . . .
changing . . . . . . . . . . . . . .
Permissions screens . . . . . . . . . .
Permissions task . . . . . . . . . . . .
physical connections
checking . . . . . . . . . . . . . .
Pickup
directed FNU . . . . . . . . . . . .
expanded FNU . . . . . . . . . . .
Ping results
success . . . . . . . . . . . . . .
unsuccessful . . . . . . . . . . . .
Ping screen . . . . . . . . . . . . . .
Presence Access Policy . . . . . . . .
priority call FNU . . . . . . . . . . . .
procedures
add a backup schedule . . . . . . .
alarms for specific server . . . . . .
change a backup schedule . . . . .
install new software wizard . . . . .
move all contacts . . . . . . . . . .
move user . . . . . . . . . . . . .
move user to another home server . .
preview or restore backup data . . .
remove a backup schedule . . . . .
troubleshooting modem . . . . . . .
troubleshooting partially up processes
Process Status results screen . . . . .
Process Status screen . . . . . . . . .
Profile task . . . . . . . . . . . . . .
progress indicators . . . . . . . . . . .
Proxy Selection Route Pattern field
Locations screen . . . . . . . . . .
publication note . . . . . . . . . . . .
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. 181
. 181
. 186
. 179
. 127
. . . . . . 259
. . . . . . 315
. . . . . . 316
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. 220
. 221
. 219
. 112
. 321
. 270
. 194
. 271
. 254
. 147
. 178
. 191
. 272
. 271
. 229
. 234
. 235
. 234
127, 182
. . . 256
. . . . . . 57
. . . . . . 103
Q
queue
outgoing . . . . . . . . . . . . . . . . . . . . 92
R
redirection
coverage of calls off-net . . . .
OPTIM failure . . . . . . . .
Redundant Properties
Edit System Properties screen .
release number . . . . . . . . .
Reload Configuration
definition . . . . . . . . . . .
requirement specifications . . . .
FNU requirements . . . . . .
SES call processing software .
requirements
. . . . . . . . . 79
. . . . . . . . . 94
. . . . . . . . . 110
. . . . . . . . . 242
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. 134
. 311
. 311
. 311
terminal . . . . . . . . . . . .
Restore History screen . . . . . .
Ringer Settings screens . . . . . .
RMB Network Configuration screen
ROOF . . . . . . . . . . . . . .
Route Pattern screen . . . . . . .
Route Pattern screen page 2
Secure SIP field . . . . . . . .
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325
275
152
250
. 94
. 67
. . . . . . . . . 67
S
SAC . . . . . . . . . . . . . . . . . . . . .
Schedule Backup screen . . . . . . . . . . .
procedure
add a backup schedule . . . . . . . . .
change a backup schedule . . . . . . .
remove a backup schedule . . . . . . .
SCP . . . . . . . . . . . . . . . . . . . . .
screens
Add Contact . . . . . . . . . . . . . . .
Add Group . . . . . . . . . . . . . . . .
Add Handle . . . . . . . . . . . . . . . .
Add Handle in a New Group . . . . . . . .
Add Host . . . . . . . . . . . . . . . . .
Add Host Contact for user . . . . . . . . .
Add Media Server . . . . . . . . . . . . .
Add User . . . . . . . . . . . . . . . . .
Alarms . . . . . . . . . . . . . . . . . .
ARS Digit Analysis Table . . . . . . . . .
Authentication File . . . . . . . . . . . . .
Choose Interface . . . . . . . . . . . . .
Configuration Set . . . . . . . . . . . . .
Configure Server . . . . . . . . . . . . .
Confirm Delete User . . . . . . . . . . . .
Contact Details . . . . . . . . . . . . . .
Current Alarms . . . . . . . . . . . . . .
Data Backup/Restore . . . . . . . . . . .
Delete Contact . . . . . . . . . . . . . .
Delete Group . . . . . . . . . . . . . . .
Devices Menu . . . . . . . . . . . . . . .
Diagnostic . . . . . . . . . . . . . . . .
Dial Plan Analysis . . . . . . . . . . . . .
Download Files . . . . . . . . . . . . . .
Edit Default User Profile . . . . . . . . . .
Edit Handle detail screen . . . . . . . . .
Edit Host Contact . . . . . . . . . . . . .
Edit System Properties . . . . . . . . . .
Edit User Handles . . . . . . . . . . . . .
Edit User Profile . . . . . . . . . . . . . .
Eject CD-ROM . . . . . . . . . . . . . .
Extensions tasks . . . . . . . . . . . . .
Feature Access Code . . . . . . . . . . .
Feature Access Code page 1 . . . . . . .
Feature Related System Parameters . . . .
Feature Related System Parameters page 3
322, 323
. . 268
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.
270
271
271
130
138
141
169
173
. 111
171
. 119
128
193
22, 31
. 289
. 105
27, 37
. 244
. 192
. 136
. 194
. 266
. 144
. 147
. 149
. 212
22, 38
. 302
. . 117
. 165
. 167
. 108
. 161
. 182
. 251
. 156
. . 43
. . 22
. . 77
28, 44
Index
345
Index
T
tasks
Contact List . . . . . . . . . . . . . . . . 126, 132
Devices . . . . . . . . . . . . . . . . . . 126, 149
Extensions . . . . . . . . . . . . . . 126, 158, 159
Handles . . . . . . . . . . . . . . . . . 126, 161
Memos . . . . . . . . . . . . . . . . . . 127, 175
Permissions . . . . . . . . . . . . . . . . . . 127
Profile . . . . . . . . . . . . . . . . . . . . 127
User Profile . . . . . . . . . . . . . . . . . . 182
Watchers . . . . . . . . . . . . . . . . . 127, 185
Temperature/Voltage screen . . . . . . . . . . . 217
terminal requirements . . . . . . . . . . . . . . . 325
terminals
Avaya CM OPTIM . . . . . . . . . . . . . . . 325
timeserving. . . . . . . . . . . . . . . . . . . . 240
Tone and Volume Settings screens . . . . . . . . 153
Top-level screens. . . . . . . . . . . . . . . . . 104
Traceroute results screen
intro . . . . . . . . . . . . . . . . . . . . . 223
success . . . . . . . . . . . . . . . . . . . . 223
track availability . . . . . . . . . . . . . . . . . 139
transfer to voice mail FNU . . . . . . . . . . . . . 323
Troubleshooting
administering survivable call processors . . . . 130
troubleshooting
403 Screening failure . . . . . . . . . . . . . . 50
call routing . . . . . . . . . . . . . . . . . . . 50
disabling connection to Communication Manager 121
domain name incorrect, cant get license . . . . 108
modem problems . . . . . . . . . . . . . . . 229
modems . . . . . . . . . . . . . . . . . . . 284
no license registrations . . . . . . . . . . . . 108
phones dont work correctly . . . . . . . . 120, 121
unblocked watchers . . . . . . . . . . . . . . 179
version checking . . . . . . . . . . . . . . . 242
Trunk Group screen
ACA Assignment field . . . . . . . . . . . . . . 97
Auth Code field . . . . . . . . . . . . . . . . . 93
Busy Threshold field . . . . . . . . . . . . . . . 91
CDR Reports field . . . . . . . . . . . . . . . . 87
COR field . . . . . . . . . . . . . . . . . . . . 88
Index
U
Unicode . . . . . . . . .
Update Contact screens .
Update Group command
Group Details screen .
Update Group screens . .
Update Password screens
Upgrade
See "Remaster"
upgrade . . . . . . . . .
make permanent . . .
User Memos screen . . .
User Memos screens . . .
User screens . . . . . . .
. . . . . . . . . . . . . 94
. . . . . . . . . . . . 137
. . . . . . . . . . . . 146
. . . . . . . . . . . . 148
. . . . . . . . . . . . 190
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. . . . . 242
. . . . . 243
. . . . . 242
. 242, 261, 262
. . . . . 242
. . 28, 44, 45
252
261
175
175
125
V
version
BIOS . . . . . .
SAMP or RSA . .
SES software . .
software . . . .
software release.
visiting user . . . .
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W
Watchers task . . . . . . . . . . . . . . . . 127, 185
whisper page activation . . . . . . . . . . . . . . 324
wizard window . . . . . . . . . . . . . . . . . . 256
347
Index