Role Description

Metro Operations, Data Analyst

Cluster

Transport

Agency

Transport for NSW

Division/Branch/Unit

Infrastructure & Services / Service Delivery & Performance / Metro

Service Delivery & Performance

Location

Sydney

Classification/Grade/Band

Grade 7

Kind of Employment

Ongoing

Role Number

51002093

ANZSCO Code

225311

PCAT Code

1111492

Date of Approval

October 2015

Agency Website

www.transport.nsw.gov.au

Agency overview
Transport for NSW is the centrepiece of a reshaped transport cluster. It is responsible for setting the strategic
direction and guiding an extended network of public and private service delivery agencies to deliver improved
transport outcomes.

Primary purpose of the role

The primary purpose of the role is to assist the Manager Metro Operations in creating a Centre of Excellence
for metro bus and other modes of service operations analysis. The role is responsible for providing qualitative
and quantitative analytical support to collect, collate, critically interpret and manage internal and external data
to transform into information for meaningful business decision making.

Key accountabilities

Live the NSW Public Sector and organisational values to achieve outstanding outcomes for the
organisation and customers.
Provide detailed and accurate data analysis to provide management information to the Contract
Management teams.
Provide supplier analysis, particularly in regards to proposed changes to bus, ferry & light rail service
variations to reinforce service contract and performance strategies in conjunction with business units to
effectively address all procurement and service variation issues within Metro Service Delivery.
Analyse, understand and report on changing supplier performance and trends to optimise the potential
of Metro Service Delivery supplier relationships.

Use operational system tools, rostering and scheduling knowledge to observe and analyse outputs to
improve supplier efficiency and effectiveness.

 Use measurement tools such as benchmarking, quality assurance methodologies, performance

metrics, data trend analysis to improve service delivery.

Key challenges

Undertake prescribed work in a challenging environment and work as part of a team to develop
transparent and effective processes and procedures.
Ensure accurate information, analysis and recommendations are based on sound and reliable data that
achieves a sense of surety and confidence amongst stakeholders.

Key relationships
Who

Why

Internal
Manager Metro Operations and Metro
Service Delivery teams

Contract Management teams

Resolve issues, keep informed, advise and receive instructions

Provide regular updates on key projects and programs, issues and

priorities

Work cooperatively within the team, exchange information and assist

other team members to achieve team objectives and work outcomes

Work proactively as part of a multi-skilled team of specialists working

to enhance business performance.

Participate in forums, groups to represent agency and share

information

Participate in discussions regarding innovation and best practice

Develop strong relationships and collaborate to facilitate strategic

decision making.

External
Other TfNSW divisions and Transport
operating agencies, contract and
service suppliers

Role dimensions
Decision making
As per the delegations for the role.

Reporting line
The role reports directly to the Manager Metro Operations.

Direct reports
The role has no direct reports.

Budget/Expenditure
The budget/expenditure allocation for the role will be confirmed.

Essential requirements
Relevant tertiary qualifications or equivalent experience
Role Description Metro Operations, Data Analyst

Capabilities for the role

The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability
Framework is available at www.psc.nsw.gov.au/capabilityframework

Capability summary
Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus
capabilities for this role. Refer to the next section for further information about the focus capabilities.
NSW Public Sector Capability Framework
Capability Group

Capability Name

Level

Display Resilience and Courage

Intermediate

Act with Integrity

Intermediate

Manage Self

Intermediate

Value Diversity

Intermediate

Communicate Effectively

Intermediate

Commit to Customer Service

Adept

Work Collaboratively

Adept

Influence and Negotiate

Intermediate

Deliver Results

Intermediate

Plan and Prioritise

Intermediate

Think and Solve Problems

Adept

Demonstrate Accountability

Intermediate

Finance

Intermediate

Technology

Intermediate

Procurement and Contract Management

Adept

Project Management

Intermediate

Focus capabilities
The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate
competence. The behavioural indicators provide examples of the types of behaviours that would be expected
at that level and should be reviewed in conjunction with the roles key accountabilities.
NSW Public Sector Capability Framework
Group and Capability

Level

Behavioural Indicators

Personal Attributes

Intermediate

Represent the organisation in an honest, ethical and

professional way
Support a culture of integrity and professionalism
Understand and follow legislation, rules, policies, guidelines
and codes of conduct
Help others to understand their obligations to comply with

Act with Integrity

Role Description Metro Operations, Data Analyst

NSW Public Sector Capability Framework

Group and Capability

Level

Behavioural Indicators
legislation, rules, policies, guidelines and codes of conduct
Recognise and report misconduct, illegal or inappropriate
behaviour
Report and manage apparent conflicts of interest

Relationships

Adept

Take responsibility for delivering high quality customerfocused services

Understand customer perspectives and ensure
responsiveness to their needs
Identify customer service needs and implement solutions
Find opportunities to co-operate with internal and external
parties to improve outcomes for customers
Maintain relationships with key customers in area of expertise
Connect and collaborate with relevant stakeholders within the
community

Adept

Encourage a culture of recognising the value of collaboration

Build co-operation and overcome barriers to information
sharing and communication across teams/units
Share lessons learned across teams/units
Identify opportunities to work collaboratively with other
teams/units to solve issues and develop better processes
and approaches to work

Intermediate

Complete work tasks to agreed budgets, timeframes and

standards
Take the initiative to progress and deliver own and team/unit
work
Contribute to allocation of responsibilities and resources to
ensure achievement of team/unit goals
Seek and apply specialist advice when required

Adept

Research and analyse information, identify interrelationships

and make recommendations based on relevant evidence
Anticipate, identify and address issues and potential
problems and select the most effective solutions from a range
of option
Participate in and contribute to team/unit initiatives to resolve
common issues or barriers to effectiveness
Identify and share business process improvements to
enhance effectiveness

Intermediate

Take responsibility and be accountable for own actions

Understand delegations and act within authority levels
Identify and follow safe work practices, and be vigilant about
their application by self and others
Be alert to risks that might impact the completion of an
activity and escalate these when identified
Use financial and other resources responsibly

Adept

Apply legal, policy and organisational guidelines and

procedures in relation to procurement and contract

Commit to Customer Service

Relationships
Work Collaboratively

Results
Deliver Results

Results
Think and Solve Problems

Results
Demonstrate Accountability

Business Enablers
Procurement and Contract

Role Description Metro Operations, Data Analyst

NSW Public Sector Capability Framework

Group and Capability

Level

Management

Role Description Metro Operations, Data Analyst

Behavioural Indicators
management
Develop well written, well structured procurement
documentation that clearly sets out the business
requirements
Monitor procurement and contract management processes to
ensure they are open, transparent and competitive, and that
contract performance is effective
Be aware of procurement and contract management risks,
and what actions are expected to mitigate these
Evaluate tenders and select providers in an objective and
rigorous way, in line with established guidelines and
principles
Escalate procurement and contract management issues
where required