Critical Information Summary

AD ON HOLD WITH
TELSTRA BUSINESS SYSTEMS

INFORMATION ABOUT THE SERVICE

Features/Inclusions

Ad On Hold gives you professionally recorded advertising

message(s) for when your inbound calls are placed on hold.
Ad On Hold will consult with you to create a voice script for
your recording and professionally record it for you. Once this
process has been concluded the messages will be sent to your
Telstra sales partner to install.

Availability
To take up Ad On Hold with Telstra Business Systems (TBS)
youll need to take up a TBS plan.

Professionally designed
On Hold Advertising scripts
(designed by Ad On Hold)
Customised and
professionally recorded
On Hold Message
(up to 6 minutes long)

4 departmental messages

Whats included
Silver

Silver
Plus

Silver
Premium

Professionally designed On
Hold Advertising scripts
(designed by Ad On Hold)

Public holiday message

Professionally customised
auto attendant / greeting
message and after hours
message with backing music
Number of revamps included

Customised and
professionally recorded On
Hold Message
(up to 3 minutes long)

Cost (incl. GST)

N/A

$4,180

$5,242

$8,100

Whats not

Customised and
professionally recorded
Auto Attendant/Greeting
Message, After Hours
Message

Any adjustments to your recordings more than a month after the

initial installation may cost you extra to re-record the message
content. You may also need to pay an installation cost to re-install
the message(s).

Background music and

mixing by Ad On Holds
professional studios

Cost (incl. GST)

Gold
Premium

Background music and

mixing by Ad On Holds
professional studios

Theres no minimum term.

Number of revamps included

Gold
Plus

Up to 20 IVR Prompts

Minimum term

Features/Inclusions

Gold

N/A

$2,085

$3,146

$6,005

If its a minor change the new recording will cost $544.50 including
GST. A minor change means changing up to one sentence of any
part of the message. Typically these include things like a changed
address, a service or a product, or web address.
For a whole new Ad On Hold message and extra message editing,
the fee is $1,089 including GST.

Cost (incl GST)

Ad On Hold Minor Change
Ad On Hold Message Revamp
Ad On Hold Message Player

$544.50
$1,089
$187

Playing the same message at multiple sites

You can choose to upload exactly the same on hold and message
recordings at multiple sites but youll need to pay 25% of the
original package price for each additional site. If there is any
difference in the content, youll need to take up extra packages.

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Playing multiple On Hold Messages at one site

OTHER INFORMATION

You can play multiple Ad On Hold message packages

at one site, subject to your TBS phone system capabilities.
Youll need to purchase a separate Ad On Hold package
for each message stream required.

Manage your service online

INFORMATION ABOUT PRICING

Billing
The pricing in this Critical Information Summary is for your first
billing cycle only.

The total minimum plan cost

Package

Theres a range of online tools to help you manage your TBS service
including Online Bill, to view and pay your bill online and an online
call management tool.

Total cost incl. GST

To opt into receiving paperless billing, visit telstra.com/emailbill to

request an email bill and/or set up direct debit. For more information
on other bill payment options, go to telstra.com/billpay

Silver Package

$2,085

Silver Plus Package

$3,146

Silver Premium Package

$6,005

Were here to help

Gold Package

$4,180

Gold Plus Package

$5,242

If you have questions about your bill, technical support service

or connection, please call us on 13 2000 or 1800 808 981 (TTY).

Gold Premium Package

$8,100

Complaints or disputes
If you need to make a complaint you can:
call 13 2000 and say complaint
call your Account Representative if you have one
visit telstra.com/business/complaints

Early Termination Charge

If you purchase your Ad On Hold package outright, you can cancel
your Ad On Hold package at any time. No Early Termination Charge
applies. Please note that any applicable early termination charges
for your TBS plan will apply.
If youve taken up a TBS repayment option and you cancel your
package early, you will need to pay us a TBS Repayment Option Early
Termination Charge (ETC). The ETC decreases by equal instalments
each month you stay on the plan, and is calculated in accordance with
your equipment repayment terms as per our Terms and Conditions.

Further investigation
If we cant resolve your complaint to your satisfaction, you
can contact the Telecommunications Industry Ombudsman
by phone on 1800 062 058. For full contact information go
online at tio.com.au/about-us/contact-us
This is a summary only the full legal terms for your service are
contained in your agreement with Telstra, including Our Customer
Terms which is available at telstra.com.au/customer-terms/

Ad on Hold is a registered trade mark of PPPT Pty Ltd ABN 54 808 983 598.
are trade marks and are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.
MOSB2720-04072014

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