Professional Documents
Culture Documents
Flight Training
Our foundation
More than 50 years of experience in initial and advanced
training of cabin and cockpit crews form the foundation
on which we build and which helps us to continuously
enhance our services.
Since 1955 the flight attendant academy of Lufthansa
German Airlines has been preparing service professionals
for their onboard duties on the airlines aircraft. The
training of future pilots has been based at the Bremen
flight academy since 1956.
Our background
Our quality
Our strengths
Individuality. We focus on your requests and ideas. Your
training success is our highest priority. Clearly defined
tasks, transparency and training courses conceived
to exactly fit your needs assure the consistent quality of
all our products.
Where to find us
Both the Lufthansa Flight Training Center Frankfurt and
the Lufthansa Flight Training Center Munich are strategically located in the immediate vicinity of the international
hubs Frankfurt Rhein-Main Airport and Munich Airport,
respectively. The conditions for your crews are ideal:
they can easily reach both sites either by plane or train,
car or public transportation. We gladly offer advice and
support with your flight and hotel reservations.
Directions chart Frankfurt:
http://www.lufthansa-flight-training.com/
location-information/frankfurt
Directions chart Munich:
http://www.lufthansa-flight-training.com/
location-information/munich
List of Abbreviations
Airbus
AC
Aircraft
Boeing
CBT
WBT
CEET
CPT
Captain
CRM
DG
Dangerous Goods
EU-OPS
European Operations
FO
First Officer
ICAO
JAR OPS
LCC
LCD
PIT
RFFT
SFO
SO
Senior Officer
TRE
TRI
TRTO
WBT
Table of Contents
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Emergency Trainings
Cabin Crew Trainings
Cabin Crew SEP Training/one day
Cabin Crew SEP Training/two days
Cabin Crew SEP Recurrent Training/one day
Initial Emergency Training Including Conversion to A320
Cabin Crew First Aid Trainings
First Aid Initial Training
First Aid Recurrent Training
Cockpit Crew Trainings
Cockpit Crew SEP Conversion Training
Cockpit Crew SEP Recurrent Training
Trainings Beyond Aviation
Fire Fighting for Ground Staff
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Service Trainings
Cabin Crew Trainings
Initial Training for Cabin Crews
Cabin Crew Training According to Aircraft Type
Senior Cabin Crew Training
Cabin Crew Training for the Premium Sector
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Film Production
Customized Training Videos
Training Videos (All Types of Aircraft)
LH3344 Evacuation after Smoke in Cabin
Cabin Fire Safety
Sea Survival on the Slide Raft After Ditching
Ground-Based Emergency Services at Aerodromes
Inadvertent Slide Deployment
30-Second Review
Rejected Take-Off Joint Teamwork
Cabin Preparation
Airbus Emergency Videos
A380 Emergency Exits and Evacuation Routes All Doors and Cockpit
A380 Cockpit Door
A380 Evacuation Routes Crew Rest Compartment
A380 Stair Barriers
A340 Emergency Exits
Boeing Emergency Videos
B747 Emergency Exits and Evacuation Routes All Exits and Cockpit
B737 Emergency Exits and Evacuation Routes
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Virtual slides
Service training
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Place
Legal basis
For example: Emergency OPS 1.1005, OPS 1.1010, OPS 1.025 First Aid
Crew Resource Management: 1.1005, 1.1010, 1.1015, 1.1025, 1.1035
1.1240, ICAO Annex 6 & 17 Security/Regulations (EC) 2320/2002 chapter 12,
Air Law 9, 12
Aircraft types
Number of participants
Max. 22
Required resources
For example:
lecture rooms
service mock-ups
hands-on classroom
Computer Based Training (CBT)
CEET
RFFT
pool
slide/raft, equipment according to aircraft type
Training material
Languages
German/Englisch
Training units
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The emphasis is on technical and functional aircraftspecific subjects and includes particularities and
differences in service procedures and tasks.
Place
Legal basis
Aircraft types
Number of participants
Max. 20
Required resources
For example:
lecture rooms
Computer Based Training
CEET, equipment according to aircraft type
Training material
Handouts in German/English
Emergency Training
Languages
German/English
Training units
Methods
presentations
Computer Based Training (CBT)
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Place
Legal basis
For example:
Emergency OPS 1.1000
EU-OPS 1 Subpart O-cabin crew
Leading flight attendants: EU-OPS 1.1000 (c), (e)
Attachment 2 of EU-OPS 1.1005/1.1010/1.1015 table 1, column (a), (f)
Aircraft types
Number of participants
Max. 12
Required resources
For example:
lecture rooms
Computer Based Training (CBT)
CEET, equipment according to aircraft type
Training material
Languages
German/English
Training units
Methods
presentations
group work
video training
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Emergency/CRM Training
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The main goal of our Human Factors and Emergency
seminars is to improve flight safety. The Emergency-CRM
(EMCRM) seminar is a one-day recurrent, license-relevant
joint training unit for all cockpit and cabin crew members.
The Emergency and CRM subjects change every year.
They are not related to specific aircraft types.
Place
Length of seminar
One day
Legal basis
License-relevant
EU-OPS reference EM OPS 1.965 Recurrent Training and Checking
(general) paragraph N Flight Crew
(see annexes 1 and 2 to OPS 1.965)
OPS 1.1015 Recurrent Training, paragraph O Cabin Crew
(see annex 1 to OPS 1.1015 and annex 3 to OPS
1.1005/1.1010/1.1015) OPS 1.1025 Checking
Joint training for cockpit and cabin crew
EU-OPS reference CRM COCKPIT(Flight Crew): EU OPS 1.965 Recurrent
Training
Cabin Crew: EU OPS 1.1015 Recurrent Training Appendix 1
Target group
Number of participants
Min. 12 max. 20
Presenter/Trainer
Required resources
lecture room
emergency mock-up
hands-on station
Languages
German/English
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Seminar content
Methods
speeches
discussions
videos
practical training on CEET
practical training inside the hands-on facility
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EU-OPS
With our portfolio of training courses in line with EU-OPS
regulations we are able to design training programs
according to your particular requirements. All our instructors
are EU-OPS suitably qualified. They possess profound
professional knowledge and extensive pedagogical
expertise. Lufthansa Flight Training guarantees a successoriented and enjoyable learning experience.
Practical relevance
In order to comply with the legal EU-OPS regulations for
initial and recurrent trainings we offer first aid courses
in cooperation with our partner Medifan. Medifan trainers
distinguish themselves by their excellent medical knowhow and complete our emergency training.
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Place
Length of seminar
One day
Legal basis
Target group
Number of participants
Max. 20
Presenter/Trainer
Qualified instructors
Required resources
classroom
CEET B737/A320/A340/B744/A380/A300-600/A310/MD11
PIT for the corresponding aircraft type
pool including slide-raft
hands-on training
RFFT
Languages
German/English
Seminar content
Methods
theoretical introduction
type-specific practice training
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Place
Length of seminar
Two days
Legal basis
Target group
Number of participants
Max. 20
Presenter/Trainer
Qualified trainers
Required resources
Languages
German/English
Seminar content
Methods
theoretical introduction
type-specific practice training
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Place
Length of seminar
One day
Legal basis
Target group
Number of participants
Max. 20
Presenter/Trainer
Qualified trainers
Required resources
classroom
CEET B737/A320/A340/B744/A380/A300-600/A310/MD11
PIT for the corresponding aircraft type
pool including slide-raft
hands-on training
RFFT
Languages
German/English
Seminar content
Methods
theoretical introduction
type-specific practice training
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Place
Length of seminar
Eight days
Legal basis
Target group
Number of participants
Max. 22
Presenter/Trainer
Required resources
classroom
CEET A320 family
PIT trainer A320
computer based training, hands-on facility
pool (for rescue-at-sea drill)
slide-raft + slide A320
learning material
Languages
German
Seminar content
Methods
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Place
Length of seminar
Two days
Legal basis
EU-OPS 1.1005
Target group
Number of participants
Max. 20
Presenter/Trainer
Required resources
classroom
mock-up (service or CEET)
Computer Based Training (CBT)
Languages
German/English
Seminar content
emergency management
patient check
reanimation
impaired respiration / consciousness / circulation
stress reactions
hygiene
Methods
presentations
practical training
individual study
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Place
Length of seminar
Legal basis
Target group
Number of participants
Max. 20
Presenter/Trainer
Required resources
classroom
mock-up (service or CEET)
Computer Based Training (CBT)
Languages
German/English
Seminar content
Methods
presentations
practical training
individual study
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Place
Length of seminar
Two hours
Legal basis
Target group
Number of participants
Max. 12
Presenter/Trainer
Qualified trainers
Required resources
classroom
CEET B737/A320/A340/B744/A380/A300-600/A310/MD11
slide-raft if required and available
hands-on training
Languages
German/English
Seminar content
familiarisation with escape paths and limitations of the new aircraft type
normal, emergency and failure door operations
familiarisation with the type-specific slide-raft
Methods
theoretical introduction
type-specific practice training
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Place
Length of seminar
Three hours
Legal basis
Target group
Number of participants
Max. 12
Presenter/Trainer
Qualified trainers
Required resources
classroom
CEET B737/A320/A340/B744/A380/A300-600/A310/MD11
hands-on training
RFFT
Languages
German/English
Seminar content
Methods
theoretical introduction
type-specific practice training
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Place
Length of seminar
Two hours
Legal basis
Target group
Number of participants
Max. 20
Presenter/Trainer
Qualified instructors
Required resources
classroom
RFFT
Languages
German/English
Seminar content
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The team
Our experienced psychologists and pedagogic experts
have been specially trained in aviation psychology and
develop and supervise all license-relevant and optional
human factors, CRM and security seminars for cockpit and
cabin crews as well as our secondary cockpit training.
Our teams also select CRM presenters and accompany
their pedagogical and technical seminar training and
thus guarantee continuously high quality standards.
Apart from psychologists and pedagogical experts our
team also includes cockpit and cabin crew presenters.
We are able to offer our Human Factors Trainings in any
location with a classroom.
The goals
During our Human Factors modules participants learn to
evaluate and assess their own behavior as well as the
behavior of others. Our courses sharpen the participants
judgement, improve team communication and harmonize
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Place
Length of seminar
Two days
Legal basis
Target group
Future cabin crew members, rejoiners and all cabin crew members who
change operator
Number of participants
Min. 6 max. 22
Presenter/Trainer
Two cabin crew presenters optional one cabin crew presenter and
one social scientist
Required resources
lecture room
group room
Languages
German/English
Seminar content
briefing
the 1st impression
behavior and feedback
professionalism and safety
communication and intercultural communication
decision-making
stress and workload
conflict management
the team as a resource
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Methods
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Place
Length of seminar
One day
Legal basis
Target group
All cabin crew members during initial training, rejoiners or those who
change operator
Number of participants
Min. 6 max. 22
Presenter/Trainer
One cabin crew presenter and one medical specialist optional one medical specialist and one social scientist
Required resources
lecture room
Languages
German/English
Seminar content
Methods
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Place
Length of seminar
One day
Legal basis
Target group
All cabin crew members during initial training, rejoiner or those who
change operator
Number of participants
Min. 6 max. 22
Presenter/Trainer
One cockpit and one cabin crew presenter optional one cockpit or cabin
crew presenter and one social scientist
Required resources
lecture room
Languages
German/English
Seminar content
Methods
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Place
Length of seminar
Half a day
Legal basis
Target group
Number of participants
Min. 6 max. 22
Presenter/Trainer
Two cabin crew presenters optional one cabin crew presenter and
one social scientist
Required resources
lecture room
restraint room (mock-up with original aircraft seats)
Languages
German/English
Seminar content
Methods
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Place
Length of seminar
One day
Legal basis
Target group
Number of participants
Min. 10 max. 20
Presenter/Trainer
One senior flight attendant and one captain optional one senior flight
attendant / captain and one social scientist
Required resources
lecture room
Languages
German
Seminar content
Methods
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Our seminar is part of the initial training. All the fundamental aspects of CRM are presented vividly and with
Place
Length of seminar
Two days
Legal basis
License-relevant
COCKPIT (Crew) CRM-initial training:
EU OPS 1.943
(a) When a flight crew member has not previously completed initial Operators
EU OPS 1.965 Appendix 1
Recurrent training and checking pilots
Target group
Number of participants
Min. 6 max. 18
Presenter/Trainer
Two cockpit crew presenters optional one cockpit crew presenter and
one social scientist
Required resources
lecture room
computer simulation 90 South
Languages
German/English
Seminar content
Methods
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Place
Length of seminar
One day
Legal basis
Target group
Number of participants
Min. 6 max. 18
Presenter/Trainer
Two cockpit crew presenters optional one cockpit crew presenter and
one social scientist
Required resources
lecture room
Languages
German/English
Seminar content
Methods
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air safety, air marshals and the use of the cockpit door
as well as legal parameters for airports, airlines and
administrative offices. Furthermore, we will address the
topics On-Board Communication and Dealing with
Aggressiveness and Conflicts.
Place
Length of seminar
One day
Legal basis
Target group
Cockpit crew members during initial training or those who change operator
Number of participants
Min. 6 max. 20
Presenter/Trainer
One cockpit and one cabin crew presenter - optional: one cockpit or one
cabin crew presenter and one social scientist
Required resources
lecture room
Languages
German / English
Seminar content
conflict management
dealing with aggression
strategy (the 4 levels of threat, offender profiles, hijacking )
measures (air law, badge checks, measures on the ground, aircraft
search, cockpit door, air marshals, weapons on board )
communication and coordination of crew
coming to terms with stressful / traumatic events
Methods
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and the significance of verbal and non-verbal communication within the leadership process. After a consultant
delivers a speech on poise and self-assurance (etiquette,
color and style consultation) we will explain and apply the
model of situational leadership. After discussing theoretical aspects each participant will have the possibility
of experimenting in front of a camera followed by group
feedback.
Place
Length of seminar
Three days
Legal basis
Not license-relevant
Target group
Number of participants
Min. 6 max. 16
Presenter/Trainer
One cockpit crew presenter and one social scientist, one style
consultant (half a day)
Required resources
lecture room
group room
Languages
German/English on request
Seminar content
Methods
Place
Length of seminar
Two days
Legal basis
Not license-relevant
Target group
Number of participants
Min. 6 max. 16
Presenter/Trainer
Required resources
lecture room
group room
Languages
German/English on request
Seminar content
Methods
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Place
Length of seminar
Two days
Legal basis
Not license-relevant
Target group
Number of participants
Min. 6 max.16
Presenter/Trainer
Required resources
lecture room
group room
Languages
German
Seminar content
simulation Aqua Futura (briefings, execution, debriefings)
situational attention
dealing with unfair attack
stress and workload management
communication
team management
decision-making
leadership tools
Methods
speeches and discussions
simulation
individual and group work
briefings and debriefings
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Place
Length of seminar
Two days
Legal basis
License-relevant
Target group
Number of participants
Min. 6 max.16
Presenter/Trainer
Required resources
lecture room
group room
Languages
German/English on request
Seminar content
description and tasks of the Senior First Officer
leadership during the briefing
motivation as a task for leaders
everyday situations
leadership in conflict situations
Methods
speeches and discussions
role play
individual and group work
videos
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Place
Length of seminar
Three days
Legal basis
License-relevant
JARFCL 1.365 TRI(MPA) Requirements
(see Appendix 1 to JARFCL
1.365) (see AMC FCL 1.365)
(a) An applicant for the initial issue of a TRI(MPA) rating shall have:
(1) successfully completed an approved TRI course at an approved FTO or
TRTO (see Appendix 1 to JAR-FCL 1.365 and AMC FCL 1.365)
Appendix 1 to JAR-FCL 1.365
TEACHING AND LEARNING
2 The syllabus is set out in AMC FCL 1.365. An approved TRI(A) Teaching
and Learning course shall comprise not less than 25 hours. Pilots holding or
having held one of the following ratings are credited for the TRI(A) Teaching
and Learning part of the TRI course:
FI(A), CRI(A), IRI(A), STI(A), MCCI(A) FI(H), TRI(H), IRI(H), SFI(H).
Target group
Number of participants
Min. 6 max. 16
Presenter/Trainer
Required resources
lecture room
Languages
German/English
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Seminar content
p
hysiological background
structured preparation of lessons
didactic principles
structured briefings
interaction
briefing practise
assessment principles
observing and assessing
judgemental tendencies
debriefing and debriefing exercises
Methods
speeches
role play
individual and group work
practical training
videos
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Place
Length of seminar
Two days
Legal basis
Not license-relevant
Target group
Type Rating Instructors, Type Rating Examiners and Synthetic Flight Instructors
Number of participants
Min. 6 max. 15
Presenter/Trainer
Required resources
lecture room
Languages
German
Seminar content
exchange of experiences: difficult classroom scenarios
feeling thinking acting
observing and assessing difficult training situations
Human Systems in training
flight safety
emotion & intuition
social roles and gender rolls
Methods
speeches
role play
individual and group work
practical training
videos
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Place
Length of seminar
Four days
Legal basis
Target group
Number of participants
Min. 6 max. 10
Presenter/Trainer
Required resources
lecture room
group room
Languages
German / English
Seminar content
self-presentation including video feedback
introduction to CRM presentation
work spectrum of coach
organization of group work
architecture of learning
verbal and non-verbal competence
leading discussions
dealing with challenging situations/participants
organization of role play
activation of participants
learning transfer
Methods
speeches and discussions
individual and group work
role play
exercises
video feedback
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Place
Length of seminar
As requested
Legal basis
Not license-relevant
Target group
Number of participants
Open
Presenter/Trainer
One cockpit crew presenter and one social scientist optional one style
consultant
Required resources
l
ecture room
Languages
German/English on request
Seminar content
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stress and resilience
situational alertness
dynamics of extreme situations
crisis management
resilience under stress, stress reduction
resilience training
complacency
risk perception
KODE personality profile
leadership and emotions
feeling thinking acting
emotion & intuition
motivation as a leadership tool
social roles and gender roles
leadership for instructors
structured teaching concepts
judgemental tendencies
didactic principles
well-structured briefings
assessment principles
observing and evaluating
debriefing and debriefing exercises
exchange of experiences: difficult training situations
Human Systems during training
flight safety
Poise
style consultation
etiquette
leadership simulator Aqua Futura
Methods
speeches and discussions
role play
individual and group work
practical training
audios and videos
video training
leadership simulator
self-assessment
exam methods
counselling by experts
supervision by colleagues
individual and group coaching
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Place
Aircraft types
Number of participants
According to arrangement
Resources
For example:
lecture rooms
service mock-ups
hands-on facility
Training material
Languages
German/English
Training units
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Module 2: basic safety training/type rating
basic safety training in connection with type training/difference training
for the above aircraft types combined with first aid, Crew Resource
Management and emergency training
Module 3: branding/factual and service training
brand awareness
service culture
internal topics (company structure, duty rosters, manuals, etc.)
professional service training
aircraft type rating
practical application of service concepts, practise
product knowledge
work role/context/documentation/media
uniform
Methods
in case of online training: eLearning including tutorial assistance
presentations
self-studies
reflection exercises
group work
practical exercises
hands-on training
workshops
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Place
Aircraft types
Number of participants
According to arrangement
Resources
For example:
lecture rooms
Computer Based Training
Training material
Handouts German/English
Emergency Training
Languages
German/English
Training units
introduction to aircraft type and version
technical details
service procedures and particularities
Methods
presentations
Computer Based Training (CBT)
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Place
Aircraft types
Number of participants
According to arrangement
Resources
For example:
lecture rooms
Computer Based Training (CBT)
Training material
Languages
German/English
Training units
personality, role and leadership skills
briefing methods
announcement training
information management
legal aspects
feedback and conversational skills
customer relations, complaint management under leadership aspects
service coordination
Methods
presentations
group work
video training
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Place
Length of seminar
Target group
Number of participants
Max. 16
Presenter/Trainer
Qualified service trainers from the premium sector, premium service experts
Required resources
lecture room
service mock-up
Languages
German/English
Seminar content
poise, attitude and roll
philosophy of the respective premium sector
ability to present and represent
sensitivity and intuition when dealing with different client types
communication expertise
etiquette
service philosophy of the premium sector
service sequences and service coordination
premium products and professional product presentation in front
of guests
Methods
impulse presentations
plenum discussions
group work
learning projects according to experience
role play
instruction and guidance
simulation
practical training
hands-on training
service simulation
individual studies
interactive media
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Place
Services
Language
Thanks to our vast list of narrators we are able to add video comments
in almost every language.
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Topic
Duration
23 minutes
Target group
Cockpit and cabin crew members, all types of A/C, emergency training and
human factors training
Content
Languages
German/English
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Topic
Duration
20 minutes
Target group
Cockpit and cabin crew members, all types of A/C, emergency training and
human factors training
Content
1. sequence: Different kinds of cabin fire (galley oven, lavatory waste box,
overhead bin, entertainment system, passenger seat, electronic devices)
2. sequence: Film of a real waste box fire in the lavatory. Working with
the cabin fire procedure and communication between cabin and cockpit
crew. Summary of contents and additional information
3. sequence: Demonstration and explanation of the effectiveness of
halon (burning hand luggage in overhead bin)
4. sequence: Locating and extinguishing fires behind panels with the
help of the crash axe
5. sequence: Reconstructed incident of an oven fire
6. sequence: Demonstration of the extinction of an oil fire with water
(oil explosion)
7. sequence: Precautionary measures performed by cabin attendants
8. sequence: Interview with the head of aviation safety about
precautionary measures and alarm systems
Languages
German/English
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Topic
Duration
23 minutes
Target group
Content
Languages
German/English
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Topic
Duration
15 minutes
Target group
Content
Languages
German/English
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Topic
Duration
5 minutes
Target group
Content
Languages
German/Englisch
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30 Second Review
This video illustrates the elements of the so-called 30
Second Review, a form of mental training that must
be performed prior to each take-off and each landing.
The videos intention is to raise cabin crew members
awareness for the necessity of observing safety
procedures at all times.
Statistics show that approximately 80% of all aircraft
accidents occur during take-off, approach or landing.
As most accidents happen without prior warning the
sudden transition from routine to emergency can
considerably limit logical thinking and the effectiveness
of reactions.
Topic
Duration
7 minutes
Target group
Content
Languages
German/English
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Topic
Duration
20 minutes
Target group
Cockpit and cabin crew members, all A/C types, fire brigades, ATC
controllers, ground staff
Content
Languages
German/English
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Cabin Preparation
This video presents a complete cabin preparation.
The scenario includes a cabin preparation ordered by
the cockpit crew who anticipates a potential emergency
landing after the aircrafts main landing gear has been
Topic
Duration
34 minutes
Target group
Content
Languages
German/English
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Topic
Duration
23 minutes
Target group
Content
Languages
German/English
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Topic
Duration
5 minutes
Target group
Content
Languages
German/English
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Topic
Escape routes from the A380 crew rest compartment training video
Duration
5 minutes
Target group
Content
Languages
German/English
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Topic
Duration
5 minutes
Target group
Content
Languages
German/English
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Topic
Duration
20 minutes
Target group
Content
Languages
German/English
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Topic
Duration
18 minutes
Target group
Content
Languages
German/English
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Topic
Duration
15 minutes
Target group
Content
Languages
German/English
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