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Carmen Katherine Yuen

XXXX X. XXXXX XXX XXXXX, XXXXXXX, CA XXXXX (415) XXX-XXXX carmen.yuen@wsu.edu


OBJECTIVE
To obtain a challenging position at Google Inc. as an Business Analyst interested in developing stronger Salesforce
skills while providing analytical visions using data, ultimately to achieve and help make Google an even better
business.
SUMMARY OF QUALIFICATIONS

Sales Operations Analyst / Manufacturing professional with more than 4 years experience working across
disciplines to support sales and operational growth, efficiency, and process improvement initiatives.
Ability to apply strong technical aptitude (ERP systems & Excel) to drive system improvements.
Redirected and enhanced organizational flow through process mapping and ownership of the ERP system
implementation for the sales department.
Using data analytical skills at manufacturing facility to improve inventory turnover and accuracy.
Implemented excel based production planning process that reduced lead time from 7 weeks to 5 weeks
(29%).
Highly competent with Windows, Mac, Microsoft Office Applications, Auto CAD, Adobe Photoshop,
QuickBooks, AccountMate, Ad-Hoc Reporting and Consona (a Tier 2 ERP system).
Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project
goals.
Thorough analysis of financial data to provide clear visions and suggestions for senior management.

PROFESSIONAL EXPERIENCE
West Coast Industries
San Francisco, CA
Sales Operations Coordinator/GSA Contract Administrator
2010 2015
Key Accounts Manager and ERP System/Reporting Specialist. Working side-by-side with Internal Sales Operations
Manager to enhance efficiency, process improvement and development.

Key Accounts Manager, developed forecast analysis for factory for better inventory management

Automated commissions calculation through the use of database tools (Excel, Advance Reporting and SQL)
that resulted in timelier and accurate processing (day 1 of close vs. day 5 previously).

Created multiple analytical reports to better manage orders, sales and financials for executives.

Process Development and Improvement. Achieved bonus award

Improved production schedule for Banquettes team to enhance process, data integrity and efficiency.

Customized and improved upon forms (Quote, Sales Order, Invoice) for ERP system.

Learned the fundamentals of SQL. Using SQL to further customize our database tables to enhance and
achieve the required spheres and reports from Advanced Reporting.

Maintained outstanding relationships with current and potential customers. Positive feedback from
customers.
Production and Inventory Controller (PIC)
Controlled over 700+ items in the inventory warehouse as well as executing an efficient day-to-day production
schedule for the all factory employees.

Created a successful Safety Stock Program using thorough research and analytical skills to determine top
moving items as oppose to slow moving items. Inventory reserve was decreased by 50% and improved ontime order completion from 65% to 90%.

Created a Production Schedule in excel to analyze and automate factory day-to-day work based upon data
extracted from business system. Employee-Production efficiency was improved by approximately 30% (40%
to 52%) based upon standard labor hours.

Developed a Cycle Counting Program for Warehouse Manager: improved inventory accuracy from 40% to an
average of 85% weekly.

Organized and managed end-of-year physical inventory and successfully executed a well-planned process
that maximized efficiency resulting in 2 days completion (50% of allocated time). Achieved bonus award.

Managed vendor accounts and invoicing for the Los Angeles office. Reduced processing time by 6 days
(46%); Vendor satisfaction and credit hold eliminations

Carmen Katherine Yuen


XXXX X. XXXXX XXX XXXXX, XXXXXXX, CA XXXXX (415) XXX-XXXX carmen.yuen@wsu.edu
The McAdden Group LLC
Los Angeles, CA
Office Manager/Accounting & Bookkeeping
2009 2010
Managed over 300 client accounts nationwide as well as providing support to the CFO, CEO and COO.
Wagenseller Law Firm
Office Manager/Accounting & Bookkeeping
Managed office operations, accounting and bookkeeping.

Los Angeles, CA
2008 2009

Dr. Sandra J. Ramer MD


Office Manager
Managed office operations, customer service and assisted Doctor Sandra J. Ramer.

Santa Monica, CA
2005 2008

Solution Expert Technology Ltd.


Part-Time Executive Administrative Assistant for Chief Executive Officer
Assisted President and provided creative ideas in marketing and writing correspondences.

Hong Kong S.A.R.


2001 2004

EDUCATION
Washington State University (WSU) Global Campus
Information Systems and Sales Operations Management
California State University Northridge (CSUN)
Marketing

LANGUAGES
Fluent in English and Cantonese

REFERENCES
Are available upon request

Seattle, WA
2014 expected 2017
Northridge, CA
2007 2010

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