M3097 - 2 SSM

INTERNAL FAILURE COSTS
YEAR 2009
US$ or kWON or
EURO
IFC-1A
Prod Family
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
US$
US$
US$
US$
US$
US$
US$
US$
US$
US$
US$
US$
VIM
Coil
Redraw
Fine wire
IFC-1B
VIM
Coil
Redraw
Fine wire
US$
-
Non STD
TOTAL
US$
-
US$
-
US$
-
VIM
Coil
Redraw
Fine wire
STAHGSORB
N.E.G.
A.M.D.
PUMPS
ANALYZERS
POROUS
ALLOYS-TARGETS
PURIFIERS
COMBO
GDO
VIP
Non STD
TOTAL
US$
-
US$
-
US$
-
US$
-
US$
-
VIM
Coil
Redraw
Fine wire
US$
-
Non STD
TOTAL
US$
-
US$
-
US$
-
US$
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
VIM
Coil
Redraw
Fine wire
Non STD
TOTAL
Mod. M3097.2
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
Internal failure costs - Page 1/13
TOTAL
US$
-
SCRAPS
-
TOTAL
US$
US$
TOTAL
US$
US$
US$
-
SCRAPS
US$
IFC-1E
US$
TOTAL
US$
SCRAPS
US$
IFC-1D
US$
TOTAL
SCRAPS
US$
IFC-1C
US$
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
SCRAPS
Feb
US$
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
Insert Factory
name
SSM
Jan
Non STD
TOTAL
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
Factory
Current year
US$
-
US$
-
US$
-
US$
-
US$
-
07/27/2016

YEAR 2009
Factory
Current year
Insert Factory
name
SSM
IFC-2 REWORK
US$
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
VIM
Coil
Redraw
Fine wire
US$
-
Non STD
TOTAL
US$
-
US$
-
US$
-
US$
-
US$
-
TOTAL
US$
US$
-
US$
-
US$
-
US$
-
US$
-
IFC-3 MATERIAL REVIEW

US$
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
VIM
Coil
Redraw
Fine wire
Non STD
TOTAL
Mod. M3097.2
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
TOTAL
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
07/27/2016
Insert Factory
name
Scraps from Regular

Production (automatically
and manually generated)
Scraps from Machine Setup
Scraps from
Selection/Reworking (from
NCR)
Scraps from QC Activities

(testing required, self
inspection )
Scraps from non STD

products and/or non STD
production processes
Mod. M3097.2
Activities of re-work/repair and

selection of material, parts,
assembles and finished product to
guarantee
conformity
Internalquality
failure costs
- Page 3/13
requirements (Total cost labour +
07/27/2016
Insert Factory
name
Activities of re-work/repair and

selection of material, parts,
assembles and finished product to
guarantee quality conformity
requirements (Total cost labour +
manufacturing cost)
Any activity of re-testing or reinspection of non-conforming

materials, semi-finished and finished
products aimed to verify the
conformity to quality requirements
following a NCR, rework, repair or
selection activity. (Total labour costs,
maybe included in rework costs).
Mod. M3097.2
07/27/2016
EXTERNAL FAILURE COSTS

YEAR 2009
Factory
EFC-1A
Jan
Feb
US$
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
SEMI-FINISHED
RECEIVING
MONOCHROME
COLOUR
STAHGSORB
N.E.G.
A.M.D.
PUMPS
ANALYZERS
POROUS
ALLOYS-TARGETS
PURIFIERS
COMBO
GDO
VIP
Non STD
TOTAL
Mar
US$
-
Apr
US$
-
May
US$
-
EFC-1B
US$
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
SEMI-FINISHED
RECEIVING
MONOCHROME
COLOUR
STAHGSORB
N.E.G.
A.M.D.
PUMPS
ANALYZERS
POROUS
ALLOYS-TARGETS
PURIFIERS
COMBO
GDO
VIP
Non STD
TOTAL
US$
-
US$
-
US$
-
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
SEMI-FINISHED
RECEIVING
MONOCHROME
COLOUR
STAHGSORB
N.E.G.
A.M.D.
PUMPS
ANALYZERS
POROUS
ALLOYS-TARGETS
PURIFIERS
COMBO
GDO
VIP
Non STD
TOTAL
US$
-
US$
-
US$
-
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
SEMI-FINISHED
RECEIVING
MONOCHROME
COLOUR
STAHGSORB
N.E.G.
A.M.D.
PUMPS
ANALYZERS
POROUS
ALLOYS-TARGETS
PURIFIERS
COMBO
GDO
VIP
Non STD
TOTAL
Mod. M3097.2
US$
-
US$
-
US$
-
US$
-
US$
-
Oct
US$
-
Nov
US$
-
Dec
US$
-
TOTAL
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
-
US$
Compensation cost (replacement

material, penalty costs, credit
cost, other expenses).
US$
-
US$
-
US$
External failure costs - Page 5/13
Scrapped products cost from

returned material (maybe
included in scraps cost)
US$
-
TOTAL
US$
-
TOTAL
US$
US$
-
TOTAL
US$
WARRANTY CLAIMS COST (RETURNED PRODUCTS COST)

US$
Sep
US$
US$
-
US$
US$
EFC-2B
US$
Aug
WARRANTY CLAIMS COST (ADDITIONAL EXPENSES)
EFC-2A
US$
Jul
US$
-
US$
Returned material cost

(transportation, customs
duty, etc.)

Jun
US$
-
#VALUE!
US$
-
US$
-
US$
-
Rework and or selection cost

of returned material (maybe
included in scraps cost)
07/27/2016
GPO - Good Production Output

YEAR 2009
MONTHLY VALUES OF PRODUCT
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
US$
US$
US$
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
US$
US$
US$
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
US$
US$
US$
US$
US$
US$
VIM
Coil
Redraw
Fine wire
Non STD
TOTAL
TOTAL
US$
QUARTERLY VALUES OF PRODUCT
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
1 QTR
2 QTR
3 QTR
4 QTR
YEAR
US$
US$
US$
US$
TOTAL
Non STD
TOTAL OVERALL
VIM
Coil
Redraw
Fine wire
SALES
MONTH VALUES OF SALES
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
TOTAL
0.0
QUARTERLY VALUES OF SALES
Mod. M3097.2
US$
US$
US$
US$
TOTAL
0.0
0.0
0.0
0.0
0.0
GPO/SALES - Page 6/13
07/27/2016
INTERNAL FAILURE COSTS - QTR

YEAR 2009
IFC-1A
1 QTR
US$
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
VIM
Coil
Redraw
Fine wire
2 QTR
US$
-
Non STD
TOTAL
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
VIM
Coil
Redraw
Fine wire
US$
-
Non STD
TOTAL
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
VIM
Coil
Redraw
Fine wire
Non STD
TOTAL
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
VIM
Coil
Redraw
Fine wire
Non STD
TOTAL
Mod. M3097.2
Total
-
SCRAPS
US$
-
US$
US$
US$
-
IFC-1D
US$
US$
YEAR
Total
SCRAPS
US$
IFC-1C
US$
4 QTR
US$
-
IFC-1B
US$
SCRAPS
3 QTR
US$
Total
-
SCRAPS
US$
Internal failure costs QTR - Page 7/13
US$
-
Total
-
07/27/2016
INTERNAL FAILURE COSTS - QTR

YEAR 2009
IFC-1E
US$
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
VIM
Coil
Redraw
Fine wire
US$
-
Non STD
TOTAL
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
VIM
Coil
Redraw
Fine wire
US$
-
Non STD
TOTAL
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
VIM
Coil
Redraw
Fine wire
Non STD
TOTAL
Mod. M3097.2
US$
-
Total
-
REWORK
US$
IFC-3
US$
US$
-
IFC-2
US$
SCRAPS
US$
US$
-
Total
-
MATERIAL REVIEW
US$
Internal failure costs QTR - Page 8/13
US$
-
Total
-
07/27/2016
EXTERNAL FAILURE COSTS - QTR

YEAR 2009
#VALUE!
EFC-1A
1 QTR
US$
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
SEMI-FINISHED
RECEIVING
MONOCHROME
COLOUR
STAHGSORB
N.E.G.
A.M.D.
PUMPS
ANALYZERS
POROUS
ALLOYS-TARGETS
PURIFIERS
COMBO
GDO
VIP
Non STD
TOTAL OVERALL
2 QTR
US$
-
EFC-1B
US$
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
SEMI-FINISHED
RECEIVING
MONOCHROME
COLOUR
STAHGSORB
N.E.G.
A.M.D.
PUMPS
ANALYZERS
POROUS
ALLOYS-TARGETS
PURIFIERS
COMBO
GDO
VIP
Non STD
TOTAL OVERALL
SEMI-FINISHED
RECEIVING
MONOCHROME
COLOUR
STAHGSORB
N.E.G.
A.M.D.
PUMPS
ANALYZERS
POROUS
ALLOYS-TARGETS
PURIFIERS
COMBO
GDO
VIP
Non STD
TOTAL OVERALL
SEMI-FINISHED
RECEIVING
MONOCHROME
COLOUR
STAHGSORB
N.E.G.
A.M.D.
PUMPS
ANALYZERS
POROUS
ALLOYS-TARGETS
PURIFIERS
COMBO
GDO
VIP
Non STD
TOTAL OVERALL
Mod. M3097.2
US$
-
US$
-
US$
-
US$
-
US$
-

US$
YEAR
US$
EFC-2B
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
US$
US$
US$
EFC-2A
4 QTR
US$
US$
US$
A
B
C
D
E
F
G
H
J
K
M
P
Q
X
Z
3 QTR
US$
US$
-
External failure costs QTR - Page 9/13
US$
-
US$
-
07/27/2016
CPQ OVERALL CALCULATION

YEAR 2009
1-QTR
CPQ
SCRAPS
2-QTR
3-QTR
4-QTR
YEAR
CPQ Costs
% CPQ/PROD
CPQ Costs
% CPQ/PROD
CPQ Costs
% CPQ/PROD
CPQ Costs
% CPQ/PROD
TOTAL
% CPQ/PROD
IFC-1A
Scraps from Regular Production (automatically and manually generated)
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
IFC-1B
Scraps from Machine Setup
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
IFC-1C
Scraps from Selection/Reworking ( from NCR )
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
IFC-1D
Scraps from QC Activities (testing required, self inspection )
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
IFC-1E
Scraps from non STD products and/or non STD production processes
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
REWORK
IFC-2
Activities of re-work/repair and selection of material, parts, assembles and

finished product to guarantee quality conformity requirements (Total cost
labour + manufacturing cost)
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
MATERIAL
REVIEW
IFC-3
Any activity of re-testing or re-inspection of non-conforming materials,

semi-finished and finished products aimed to verify the conformity to quality
requirements following a NCR, rework, repair or selection activity. (Total
labour costs, maybe included in rework costs).
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
Tot. INTERNAL FAILURE COSTS

EFC-1A
Returned material cost (transportation, customs duty, etc.)
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
EFC-1B
Compensation cost (replacement material, penalty costs, credit cost, other

expenses).
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
WARRANTY
CLAIMS COST
(RETURNED
PRODUCTS
COST)
EFC-2A
Scrapped products cost from returned material (maybe included in scraps

cost)
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
EFC-2B
Rework and or selection cost of returned material (maybe included in

scraps cost)
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
Tot. EXTERNAL FAILURE COSTS
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
Tot . CPQ OVERALL
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
0.00
#DIV/0!
EXTERNAL FAILURE
COSTS
WARRANTY
CLAIMS COST
(ADDITIONAL
EXPENSES)
GPO (Good production output)
Mod. M3097.2
CPQ overall calculation - Page 10/13
0.0
07/27/2016
CPQ OVERALL CALCULATION

YEAR 2009
#DIV/0!
CPQ Overall
1 QTR
2 QTR
3 QTR
4 QTR
1.000%
0.900%
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0! Quarter #DIV/0!
#DIV/0! Progressi#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
ve
0.800%
0.700%
0.600%
0.500%
0.400%
0.300%
0.200%
0.100%
0.000%
1 QTR
1.000%
2 QTR
3 QTR
0.500%
4 QTR
EXTERNAL FAILURE COSTS
0.900%
Quarter
0.800%
Progressive
Quarter
Progressi
ve
0.400%
0.700%
0.300%
0.600%
0.500%
0.200%
0.400%
0.300%
0.100%
0.200%
0.100%
0.000%
0.000%
1 QTR
Mod. M3097.2
2 QTR
3 QTR
1 QTR
4 QTR
CPQ overall calculation - Page 11/13
2 QTR
3 QTR
4 QTR
07/27/2016
ISRC CALCULATION= [(n pcs returned x Price)+ Complaint expences]/ Sales

YEAR 2009
Jan
No
1
2
3
4
CCR #
Emission Date QA Closure date
Customer
complaint
response time
#VALUE!
Customer
Root cause
Geographic
Area
Prod. Code
Prod. Description
Prod.
Family
Defect
Importance
QDEF
SP
AEXP
Feb
TOTAL
1
2
3
4
Mar
Apr
May
Jun
Jul
Aug
Sept
Oct
Nov
Dec
Mod. 3097.2
TOTAL
1
2
3
4
TOTAL
1
2
3
4
TOTAL
1
2
3
4
TOTAL
1
2
3
4
TOTAL
1
2
3
4
TOTAL
1
2
3
4
TOTAL
1
2
3
4
TOTAL
1
2
3
4
ISRC CALCULATION - Page 12/13
Number CCR
0
-
TOTAL
1
2
3
4
TOTAL
1
2
3
4
(QDEF x SP) +
AEXP
07/27/2016
ISRC CALCULATION= [(n pcs returned x Price)+ Complaint expences]/ Sales

YEAR 2009
#VALUE!
-
TOTAL
Avg. Clousure Days
#DIV/0!
Total
(QDEF x SP)
+ AEXP
Month
(QDEF x SP) +
AEXP
Progressive
Jan
#DIV/0!
#DIV/0!
Feb
#DIV/0!
#DIV/0!
Mar
#DIV/0!
#DIV/0!
Apr
#DIV/0!
#DIV/0!
May
#DIV/0!
#DIV/0!
Jun
#DIV/0!
#DIV/0!
Jul
#DIV/0!
#DIV/0!
Aug
#DIV/0!
#DIV/0!
Sep
#DIV/0!
#DIV/0!
Oct
#DIV/0!
#DIV/0!
Nov
#DIV/0!
#DIV/0!
Dec
#DIV/0!
#DIV/0!
SALES
SALES (Progressive)
(Month)
ISRC
Month
ISRC
Progressive
Number CCR
Month
Number CCR
Progressive
0.0025
CUSTOMER COMPLAINT INDEX

(ISRC)
0.002
CUSTOMER COMPLAINT
(NUMBER)
ISRC Month
ISRC
ISRC Progressive
ISRC
0.0
0.0015
ISRC Month
ISRC Progressive
1
1
1
0
0.001
0
0
0.0005
0
0
0
Jan
Mod. 3097.2
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
ISRC CALCULATION - Page 13/13
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
07/27/2016

M3097 - 2 SSM

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M3097 - 2 SSM

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INTERNAL FAILURE COSTS

Internal failure costs - Page 1/13

INTERNAL FAILURE COSTS

IFC-3 MATERIAL REVIEW

Internal failure costs - Page 2/13

Scraps from Regular

Scraps from Machine Setup

Scraps from QC Activities

Scraps from non STD

Activities of re-work/repair and

Activities of re-work/repair and

Any activity of re-testing or reinspection of non-conforming

Internal failure costs - Page 4/13

EXTERNAL FAILURE COSTS

Compensation cost (replacement

External failure costs - Page 5/13

Scrapped products cost from

WARRANTY CLAIMS COST (RETURNED PRODUCTS COST)

WARRANTY CLAIMS COST (RETURNED PRODUCTS COST)

WARRANTY CLAIMS COST (ADDITIONAL EXPENSES)

Returned material cost

WARRANTY CLAIMS COST (ADDITIONAL EXPENSES)

Rework and or selection cost

GPO - Good Production Output

QUARTERLY VALUES OF PRODUCT

QUARTERLY VALUES OF SALES

INTERNAL FAILURE COSTS - QTR

Internal failure costs QTR - Page 7/13

INTERNAL FAILURE COSTS - QTR

Internal failure costs QTR - Page 8/13

EXTERNAL FAILURE COSTS - QTR

WARRANTY CLAIMS COST (ADDITIONAL EXPENSES)

WARRANTY CLAIMS COST (RETURNED PRODUCTS COST)

WARRANTY CLAIMS COST (RETURNED PRODUCTS COST)

WARRANTY CLAIMS COST (ADDITIONAL EXPENSES)

External failure costs QTR - Page 9/13

CPQ OVERALL CALCULATION

INTERNAL FAILURE COSTS

Scraps from Regular Production (automatically and manually generated)

Scraps from Machine Setup

Scraps from Selection/Reworking ( from NCR )

Scraps from QC Activities (testing required, self inspection )

Activities of re-work/repair and selection of material, parts, assembles and

Any activity of re-testing or re-inspection of non-conforming materials,

Tot. INTERNAL FAILURE COSTS

Returned material cost (transportation, customs duty, etc.)

Compensation cost (replacement material, penalty costs, credit cost, other

Scrapped products cost from returned material (maybe included in scraps

Rework and or selection cost of returned material (maybe included in

Tot. EXTERNAL FAILURE COSTS

Tot . CPQ OVERALL

GPO (Good production output)

CPQ overall calculation - Page 10/13

CPQ OVERALL CALCULATION

INTERNAL FAILURE COSTS

EXTERNAL FAILURE COSTS

CPQ overall calculation - Page 11/13

ISRC CALCULATION= [(n pcs returned x Price)+ Complaint expences]/ Sales

Emission Date QA Closure date

ISRC CALCULATION - Page 12/13

ISRC CALCULATION= [(n pcs returned x Price)+ Complaint expences]/ Sales

Avg. Clousure Days