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DWM3092 Human Factors

POLITEKNIK BANTING SELANGOR


DEPARTMENT

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COURSE OUTLINE
PROGRAM
CODE & COURSE
INSTRUCTIONAL DURATION
CREDIT (S)
PRE-REQUISITE (S)

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DIPLOMA IN AIRCRAFT MAINTENANCE


DWM 3092 & HUMAN FACTORS
30 HOURS ( 15 WEEKS)
2
NONE

(A) SYNOPSIS
HUMAN FACTORS course introduces students to the human factor which is a crucial
element in the field of aircraft maintenance. The human factors elements explain how
social, cultural, physical and psychological factors may affect the performance of
maintenance personnel. Case studies concerning aircraft accidents/incidents and
methods of avoiding maintenance related errors are discussed.
(B) COURSE LEARNING OUTCOME (CLO)
Upon completion of this course, students should be able to:
1. analyze the human factors elements that may affect the performance of maintenance
personnel. (C3, PLO1)
2. evaluate on human factors concerning aircraft accidents/incidents and methods of
avoiding maintenance related errors. (C4, PLO3)
3. explain the physical environment at the workplace that could have an effect on the
human performance. (A3, PLO11)

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DWM3092 Human Factors

POLITEKNIK BANTING SELANGOR


DEPARTMENT

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COURSE OUTLINE

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FACE TO FACE

(C) COURSE PLANNING


i)
COURSE LEARNING AND TEACHING ACTIVITY
Learning and Teaching Activity
Delivery Method
1. Lecture (2 hours X 15 weeks)

30

Coursework Assessment (CA)


1. Quiz (4 X10-15 min)
2. Test (2 X 1 hour)
Coursework Assessment (CA)
1. Case Study
2. Industrial Visit Report

NON FACE TO FACE

SLT

Preparation and Review


1. Lecture

i.
ii.
iii.

2
1
5
5
15
5
10

Preparation for test


Preparation for quiz
Preparation for Final Examination

2
1
4

SLT: Student Learning Time

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DWM3092 Human Factors

POLITEKNIK BANTING SELANGOR


DEPARTMENT

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COURSE OUTLINE
ii)
No

1.

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SYLLABUS

TOPIC

INTRODUCTION TO
HUMAN FACTORS

2.

HUMAN
PERFORMANCE
AND LIMITATION

3.

SOCIAL
PSYCHOLOGY

4.

FACTORS
AFFECTING
PERFORMANCE

5.

PHYSICAL
ENVIRONMENT

TASK

Contents

RTA
Lecture
Practical

This topic will describe the need to


take human factors into account in
incidents attributable to human
factors / human error and the
theory of Murphys Law.
This topic explains the abilities of
human being such as vision,
hearing, information processing,
attention span and perception,
memory, claustrophobia and
physical access.
This topic highlights the qualities
of human beings at the work.
Place such as the factor of
motivation, de-motivation, peer
pressure, teamwork and
leadership skills
This topic describes the factors
that could affect human
performance at the work place
such as stress, workload, sleep and
fatigue.
This topic explains the physical
environment at the workplace
that could have an effect on the
human senses which could
indirectly affect human
performance
This topic explains the various
types of tasks involved in aircraft
maintenance engineering such as
physical tasks, repetitive tasks,
visual inspection and engineering
noise control methods, etc.

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DWM3092 Human Factors

POLITEKNIK BANTING SELANGOR


DEPARTMENT

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COURSE OUTLINE

COMMUNICATION

HUMAN ERROR

HAZARDS IN THE
WORKPLACE

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This topic describes the basic


communication process between
people such as the communication
models, forms of communication,
how one can keep ahead of
information up to date and
conduct shift handover at the
work place.
This topic discusses the theory of
human errors and ways to avoid
human errors through the various
descriptions of error models. It
also includes the different types of
human error in maintenance as
well the organization of the
human factor program
This topic identifies the potential
hazards in aircraft maintenance
and the components of situation
awareness

RTA: Recommended Time Allocation

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DWM3092 Human Factors

POLITEKNIK BANTING SELANGOR


DEPARTMENT

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COURSE OUTLINE

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(D) REFERENCES

Main:
Martinussen, M. and Hunter, D.R. (2009). Aviation Psychology and Human Factors.
US: CRC Press. (ISBN: 9781439808436)

Additional:
Boyce, P.R. (2003). Human Factor in Lighting. London: Taylor & Francis. (ISBN:
9780748409501)

Geoters, K.M. (2004). Aviation Psychology: Practice and Research. Hampshire:


Ashgate Publishing Limited. (ISBN: 978-0754640172)

Harris, D. (2004). Human Factors for Civil Flight Deck. Burlington: Ashgate Publishing
Limited. (ISBN: 978-0754613800)

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(E) CLO ASSESSMENT

Course Learning Outcomes (CLO)

1.

2.

3.

analyze the human factors elements


that may affect the performance of
maintenance personnel (C3)

PLO2

PLO2

PLO11

LD1

LD1

LD6

i. Quiz
ii. Test
iii. Industrial Visit
Report

evaluate on human factors concerning


aircraft accidents/incidents and
methods of avoiding maintenance
related errors (C4)
explain the physical environment at the
workplace that could have an effect on
the human performance. (A3)

Assessment

i.

Case Study

i.

Industrial Visit
Report

Remarks :
LD 1 : Knowledge Analysis
LD 6 : Continuous Learning and Information Management Skills
LD 6 is assessed using rubric as in Attachment 1
(F) TYPES OF ASSESSMENT
Assessment Method
Theory Test
Quiz
Case Study
Industry Visit Report

Quantity
2
4
1
1

Percentages
20%
10%
10%
10%

*The course assessment comprises two components, namely :


i.

Coursework Assessment (CA) 50%


Coursework assessments that measures knowledge, practical skills and generic skills
are carried out in the form of continuous assessment. Coursework assessments total
score comprises the knowledge and practical marks ONLY. It does not include the
mark of generic skills.

ii.

Final Exam Assessment (FE) 50%


Final examination is carried out at the end of the semester

(* Please refer syllabus)


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COURSE OUTLINE
Action

NAME & DESIGNATION

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SIGNATURE

Prepared by:
(Course Coordinator)

Verified by:
( Head of Programme /
Head of Course /
Head of Department )

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DATE

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COURSE OUTLINE

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2014

Attachment 1

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