Professional Documents
Culture Documents
PROJECT REPORT
On
SUBMITTED TO:
KOMAL TOMAR
(Faculty)
SUBMITTED BY:
Kapil Bansla
Roll No. 1309970006
DECLARATION
HIMT
KAPIL BANSLA
ACKNOWLEDGEMENT
It is well-established fact that behind every achievement lies an unfathomable
sea of gratitude to those who have extended their support and without whom
the project would never have come into existence.
I express my gratitude to HIMT, Gr. Noida for providing me an opportunity to
work on this project.
Also, I express my gratitude to Prof. KOMAL TOMAR for their kind
cooperation.
PREFACE
The project aims at understanding the Marketing strategies at Vodafone and
its impact on the perception of Vodafone Cellular Services.
Research has demonstrated conclusively that it is far more costly to win a
new customer than it is to maintain an existing one. And there is no better way
to retain a customer than to exceed his expectation. The focus of my research
was to know the marketing strategies of Vodafone. Finally the results of the
research verify the fact that marketing plays a major role in fetching new
customers and retaining old customers as well , but the marketing should be
positive and not misleading. This also expands the business to new horizons.
CONTENT
Preface.......................................................................................ii
Acknowledgement......................................................................vii
Introduction...............................................................................1
Company Profile Vodafone.........................................................1
Service of Vodafone...................................................................9
Promotional Strategy................................................................28
Market Situation.......................................................................29
Competitive Situation............................................................... 29
Market Segmentation................................................................31
Target Market Segmentation......................................................31
Positioning...............................................................................32
Product Policy and Planning.....................................................32
Vodafone Marketing Orientation................................................35
Marketing Strategy Adopted by Vodafone..................................36
Distribution..............................................................................38
LITERATURE REVIEW...............................................................41
Telecommunication Market in India...............................................41
Indian Cellular Market.................................................................47
GSM Market in India...................................................................48
Methodology............................................................................55
Objective...................................................................................55
Research Methodology...............................................................55
Limitation..................................................................................55
Finding and Analysis................................................................56
SWOT Analysis.........................................................................76
Conclusion...............................................................................77
Recommendation.....................................................................79
Bibliography.............................................................................81
INTRODUCTION
owner, Hutchison. Still earlier it was known as Max Touch and AceTel even
before that
On September 20, 2007 Hutch becomes Vodafone in one of the biggest brand
transition exercises in recent times.
Vodafone Essar is spending somewhere in the region of Rs 250 crores on this highprofile transition being unveiled today. Along with the transition, cheap cell phones
have been launched in the Indian market under the Vodafone brand. There are plans
to launch co-branded handsets sourced from global vendors as well.
A popular daily quoted a Vodafone Essar director as saying that "the objective
is to leverage Vodafone Group's global scale in bringing millions of low-cost
handsets from across-the-world into India." While there is no revealing the
prices of the low-cost Vodafone handsets, the industry is abuzz that prices
might start at Rs 666, undercutting Reliance Communications' much-hyped
'Rang Barse' with cheap handsets beginning at Rs 777.
Meanwhile, Vodafone Essar sources said there would be no discounts or
subsidized handset offers -- rather handset-bundled schemes for customers.
Incidentally, China's ZTE, which is looking to set-up a manufacturing unit in the
country, is expected to provide several Vodafone handsets in India. Earlier this
year, Vodafone penned a global low-cost handset procurement deal with ZTE.
acquisition of BPL that number increased to 16. In 2006, it announced the acquisition
of a company that held licence applications for the seven remaining licence areas.
interests) of
Four days later, the Aditya Birla group's Idea Cellular -- another large mobile
phone services provider with 12.4 million subscribers -- found more than $27
billion in investor money bidding for its stock during the company's initial
public offering, which had intended to raise some $480 million. The IPO was
oversubscribed by 57 times, according to media reports.
As both transactions show, India's mobile phone market is red hot -- which
begs the question whether it is too hot. Are these enormous valuations
justified by the market's growth potential? Their view is that while it might
appear that these transactions are overvalued, the market has lots of growth
potential. As such, a shakeout -- if it occurs -- is unlikely in the near future.
The growth numbers explain most of the market's fervor. India's cell phone user
population doubled during the past year to 150 million at the end of 2006. More than
6 million new subscribers are signing up for mobile services each month, making
India the world's fastest growing mobile market. Cell phones are not just a way to
keep in touch with loved ones in a country that loves to talk, but in a booming
economy they also become workstations for millions in India's unorganized sectors.
Vodafone's India-born CEO Arun Sarin said in a speech in Barcelona recently that he
expects the 150 million subscriber base -- which represents a penetration rate of just
13% -- to grow to 500 million in a few years. Much of this growth is expected to come
from more than 600,000 Delhis where millions of Indians live. "We are really excited
to move into the rural areas," Sarin said in his speech. "Whenever we get into
these rural areas, we find people love to talk. They light up our base stations
immediately."
Wharton marketing professor Jagmohan Raju says enterprise valuations at the
level of Vodafone's payment for Hutchison Essar might not appear to be justified
using conventional analysis tools, but he agrees with Sarin that most of the
growth in the future will come from the lower end of the market in rural India. "The
way to justify these valuations is not to base them on how many subscribers [the
acquiring company plans] to have. The numbers are justified based on a
prediction of higher value-added services, and also some sense of how mobile
phones can be used for marketing. Will the mobile handset be a device that will
be used to send ads -- perhaps video ads -- to subscribers? Can you add more
services and more value at the lower end, with somebody else subsidizing the
cost of the phones?" He says these value-added services could go beyond ring
tones and text messaging to bringing television and advertising to handsets.
A.T. Kearney's Indian operation, believes that Vodafone's Hutch deal is good for
shareholders of both companies as well as consumers. "This is a deal priced to
perfection," he says. "It is a good strategic fit all around." this transaction secures
Vodafone's position as a major player in the global telecom industry and gives the
company a strategic presence in Asia. Like other global telecom firms, Vodafone
is looking for growth in Asia because markets like the U.S. -- which has an 80%
penetration rate for cell phones -- offer little growth potential.
This deal is also a "huge windfall for the Hutch guys,". "They could not have wished
for anything more." He believes that Vodafone will now go about trying to increase its
market share from 15% at present to at least 25% in the next few years. In the
process, Vodafone will face strong competition from Indian mobile firms such as
Reliance Communications. Price wars are likely as the battle heats up, and these will
ultimately benefit Indian consumers. "They will get a better global franchise and
access to technology and features as India becomes the tech battleground,.
Significantly, Vodafone has signed a deal with India's biggest mobile operator, Bharti
Airtel, to share the costs of infrastructure development in rural areas. "In the
developed world, you have guaranteed power supply, but [in India] the power supply
to your base station battery is uncertain, and that adds to the cost,". "The fact that
Vodafone and Bharti Airtel are going to share base stations in rural areas is a
good sign, because it has a multiplier effect." He sees the same underlying
fundamentals driving the record subscriptions for Idea Cellular's IPO. "These are
highly correlated," he says. "Those are mind-boggling numbers, and further
validate the growth story for mobile phone services in India."
Hardly anyone questions Vodafone's optimism about the growth potential of
mobile telephony in rural India. In fact, Sarin has expressed a desire to also
acquire the 33% stake held by MuBBAi's Essar group, and if that doesn't pan out,
he is keen on forging a successful partnership with the Ruia family that runs the
group. "Given that technological uncertainty, rapid change and disruptive
innovation are a way of life in the mobile industry, it is almost certain that
companies such as Vodafone are making big ICT (information, communications
and technology) investments factor in the intangibles. He the real option value"
for Vodafone to gain a presence "in the world's hottest market" cannot be
underestimated. "Investors are placing a premium on being there," he says. "ICT
investments tend to pay off in new and unexpected ways over time for those who
make the initial investments and have the ability to respond in an agile fashion."
According to Boston Consulting Group in New Delhi says that in the M&A world, "like
beauty, value lies in the eyes of the acquirer," and the valuation arithmetic plays out
differently for each bidder. "That is why it is often difficult to say that there is a
premium paid on the discounted cash flows of the acquired entity. The premium is
typically based on two things: One is the synergies you can extract and the second is
the option value or the strategic value you place on the business." He adds that it is
inconceivable for a global player to be locked out of the Indian market. "At the end of
the day -- not now, but three years from now as per CEO of the Vodafone Customer
Service
Clearly, Vodafone will face me-too competitors as it attempts to increase revenue
and profitability with value-added services in the face of the lower ARPUs (average
revenue per user) that industry analysts predict. ARPUs for Indian mobile phone
service providers range from $10 to $20 a month, and Hutchison Essar currently
occupies the top slot. So where does its competitive edge lie? Britain, Vodafone sets
itself apart from the competition with "above-average customer service." He
describes Indian customer service levels as "abysmal" and notes that Vodafone
could use its strengths in that department to increase ARPUs from higher-end
customers and reduce customer churn. "It's about training your work force as you
manage growth, and Vodafone has that capability, "Any player capable of doing that
in the current Indian scenario will have to attract and retain a fickle and under-trained
workforce. If it is executed well, this strategy can lead to significant rents." Vodafone's
edge here, he says, could be that its service levels will be "hard to replicate" for
Indian mobile service providers as "it may not be part of their DNA."
One of the key issues in valuations is the reliability of revenue recognition, and that
will come with more post-paid subscribers than prepaid," he says. "The U.S. market
has more post-paid subscribers than prepaid ones." Market estimates put prepaid
mobile phone users in India at about 80% of the total. The gains are manifold for
providers that are able to win over more post-paid users. "Post-paid services are
easier to manage, and have fewer intermediaries," he says. "Right now, companies
have to pay huge margins to retailers in India who sell these prepaid cards."
Vodafone will face with its acquisition is ensuring synergies and integration
across the two companies. "This is where the rubber meets the road. The high-
have seen that happen in the business process outsourcing industry (such as Citigroup,
IBM and GE expanding their Indian presence), and we will see it happening in IT too."
Who moves first in these strategic wars before the other guy blinks will be decisive,
Bhattacharya adds. "One option is to wait and get attacked. Or they [foreign companies]
will look at defending themselves by launching their own attack."
As competition for India's mobile market heats up, a shakeout -- and possibly
mergers -- is likely, but A.T. Kearney's believes this will not happen anytime soon.
"The market is still in its early stages," he says. "Penetration is still low, and the
cell phone has become accessible technology for everyone. It is perhaps the one
device that has broken the caste/economic barrier with ease." predicts that
eventually India's penetration rates could rise as high as those in the U.S., though
it is hard to predict how long that might take. "The market will grow and rural
penetration will continue for the next three or four years," he says. Once that
market is saturated, "a shakeout is natural, but that will happen a few years out."
Until then, though, there should be enough room for India's mobile services
operators to grow without stepping on one another's toes.
SERVICES OF VODAFONE
Vodafone Prepaid Cell phone connection
Go mobile with a Vodafone Prepaid cell mobile phone and control how much you
spend with the best Prepaid cell phone tariff plan. Buy a special Prepaid mobile
handset for your Vodafone Prepaid cellphone connection with our Prepaid mobile
handset offers. To keep talking without any talktime or validity hassles make use
of our flexible recharging options for your Vodafone Prepaid SIM cards: Prepaid
recharge cards, eTopUp and Direct Top-Up. Its easy to find a Prepaid recharge
top up too: weve got Prepaid outlets everywhere, so that you can stay connected
wherever you are. And thats not all you can also subscribe to our unique
Prepaid cellphone services and Prepaid mobilephone offers and make the most
of your Vodafone Prepaid SIM cards in India.
Whats more you can also subscribe to our Vodafone Postpaid offers and
reduce expenses even more. Take a look at the various services we have for you
and use your phone for many more than just making calls. And when it comes to
paying you bill thats easy too! Weve got a wide variety of Vodafone Postpaid bill
payment options. Choose the payment option that works best for you.
Heres a way you can save on your international roaming bill while calling home
use the Prepaid Home Calling Cards from Vodafone to call to India to anywhere else
in the world while travelling abroad. Vodafone Home Calling Card is a Prepaid calling
card that allows you to make calls from landlines, PCOs & mobile phones from over
100 countries. And helps you save up to 90% as compared to International Roaming
charges! So talk more, spend less and always stay connected.
Cricket Callertunes to play live cricket scores. If youre busy with something,
let the world know by setting a Busy Callertune. You can also copy a friends
Callertune by pressing * while the song is playing.
Find out more about Vodafone Caller tunes
Go to Vodafone Callertune selection and Callertune activation song codes lists
Make your conversations more interesting. Let music play in the background
that suits the mood, the occasion or simply the person you are. Find out more
3D Wallpapers
Have fun in 3D. Download lifelike wallpapers for your phone. Find out more
Logos & Picture Messages
Jazz up your phone with some super cool logos and picture messages. Find
out more about downloading logo icons & picture messages
Videotones
Dont just hear your favourite song every time your phone rings; watch it too.
Find out more about downloading Videotones
Astrology
Demanding, chilled out, auspicious or fun-filled? Your Vodafone mobile phone
knows how your day is going to be. Find out more daily forecasts on your
Vodafone mobile phone
Live astrology on your Vodafone mobile phone
Get in touch with the astrologer of the new age. Call him for an instant
appointment through your Vodafone mobile phone.
Wondering which way the door should face? Log on to m-Guru on Vodafone
live! for vaastu and feng shui tips.
Rahukal & shubhkal
Find out if this very moment is auspicious or not, with your Vodafone mobile
phone. Just SMS.
Panchang
Match your best times ahead of time according to ancient Vedic astrology with
your Vodafone mobile phone.
Chogadia
Be successful in everything you do. And ensure you do it at the right time, with
your phone.
Bill info
You can get your Vodafone bill in your inbox. Or hear it on your phone. You can
even choose the language it comes in. And do a lot more, all through your phone.
EBill
Get your Vodafone bill in your inbox, every month. Find out more about
Vodafone EBill
Itemised billing
Keep an eye on your phone usage with a detailed billing statement. Find out
more about itemised billing
My Vodafone bill
Got questions about your bill? Get the answers anytime you need.
Vernacular bills
Get your Vodafone bills in your language.
Duplicate bill
Log on to My Vodafone to request a Vodafone duplicate bill.
Payment centres
Find out which Vodafone payment centre is closest to you.
Devotional
Bible in mobile
Read the Bible on your Vodafone mobile phone whenever you like. Just send
an SMS and get to read inspiring verses right on your phone screen Find out
more about Bible in your Vodafone mobile phone.
Gurbaani
Turn your mobile phone into a virtual Gurdwara. Just dial 390 and listen to the
Gurbani live anytime, anywhere.
Devotional - Pope
Get the daily quotes from His Holiness Pope Benedict XVIs on your mobile phone.
Bhaktisagar
Chasing materialistic dreams in this fast-paced world? Snatch a moment of
peace dial 389 for Bhaktisagar on your Vodafone mobile phone.
Osho
Know more about Oshos life and teachings on your Vodafone mobile phone.
Vodafone Devotional Alerts
Log on to Vodafone live! and click on the Spiritual link from the Vodafone live
menu to access a host of services.
Dial-in services
Everything you need is just a call away, when you have Dial-in services from
Vodafone by your side.
Live Counseling
Get counseling on studies, business & more. Find out more about personal
counselling on your Vodafone mobile phone
Dial-a-bouquet
Theres no better way to say you care than with flowers. And no easier way to
do it, than through Vodafone. Find out more about dial-a-bouquet
Live astrology
Hear it first hand from an astrologer. Find out more live astrology on your
Vodafone mobile phone
Dial-a-pizza services
Forget those lengthy pizzeria numbers. All you need is your Vodafone mobile
phone. Find out more about Dial-a-pizza services
Music Card
A new way to dedicate a song to your friends.
Ask me
Got a question? Ask us.
Airlines
Travelling by air? Get all your flight information on flight scheduling on your
Vodafone mobile phone.
Entertainment
Movies
Catch the latest blockbuster in town with friends. Get latest movie reviews,
movie tickets and showtimes on your Vodafone mobile phone.
Music
This one is for all us music lovers. Get the latest music videos, right from
movies to rock, mobile karaoke and much more, all on Vodafone live!
Humour
Get rib-tickling jokes on your mobile and SMS joke messages to your friends
to brighten up their day. Read more about jokes on your mobile
Dating
"Do you know whatd look good on you? Me."
Forget those lame pick-up lines. SMS Chat to 52428. Register your nickname
and enter the chat room of your choice and make new friends.
Chat Service
Find a friend with Chat Service on your Vodafone mobile phone.
EDGE on Vodafone
Experience the next level of technology on your Vodafone mobile phone with
Vodafone EDGE services. Get ready for rich videos, clear and crisp audio and
faster downloads. Find out more about
Games
Challenge yourself with over 400 Java games for mobiles phone on Vodafone live!
Television
Staying home on a lazy day? Get the latest TV listings on your Vodafone
mobile phone. Or watch your favourite programs right on your phone.
Vodafone Contests
Play mega-size mobile contests or easy SMS-based fun mobile contests and
win loads of prizes! Only on Contest Zone.
Mail Messaging
BlackBerry from Vodafone
Get your hands on the BlackBerry smartphone the worlds most desired
integrated communication device with the Vodafone advantage. Subscribe to
the BlackBerry Enterprise solution and move your work out of your office. Use
the BlackBerry Internet Service and stay in touch with colleagues, family and
friends from anywhere, anytime.
Vodafone Mail
Want to check your mails on mobile from wherever you are? Vodafone will
make it possible for you.
Yahoo! Mail & Messenger on mobile
Never lose touch with your Yahoo! buddies even while youre on the move.
MSN @ Vodafone
Stay connected with MSN 24/7, only with MSN Messenger on your Vodafone
mobile phone.
Rediff & Indiatimes
Check your Rediff & Indiatimes mail on your Vodafone mobile phone.
SMS
Send short and sweet SMS text messages from your Vodafone mobile phone
to your friends.
SMS Chat
Chat non-stop with your friends on your Vodafone mobile phone.
Vernacular SMS
Reach out to your friends and loved ones with an SMS in your language.
Group messaging on mobile
Want to send festival greetings to all your friends at one go? Find out more
about group messaging on your
Miscellaneous
Help
To get a list of services available on 56789, SMS HELP to 56789 (Rs 3 / SMS)
Charges: Rs 3 / SMS
News and
updates News
How did Sachin do in his latest match? Is the market bullish? Whats the weather
update for your city? Stay up-to-date with your Vodafone mobile phone.
Finance
Keep up with the fast changing world of finance with business and finance
news while youre on the move.
Vodafone FLASH!
Have non-stop fun with news, live cricket score, Bollywood quizzes, trivia and
lots more. All live on your Vodafone mobile phone.
Vodafone Alerts
Get live breaking news, business news, stocks, astro alerts, sports news, tech
news & lots more on your Vodafone mobile phone.
Sports
Get the latest sports scores, match schedules, sports updates, player profiles, videos,
pictures, Ringtones and much more - all on your Vodafone GPRS mobile phone.
Sports
Cricket Alerts on your Vodafone mobile phone
News from the cricket arena Live cricket updates on your Vodafone mobile phone
Trivia
Little known facts about people and places that makes cricket your sport of choice
Games
Strike a six in your personal cricket stadium. Download cricket games and
play a gentlemans game or two
Football
Get all the football news on your Vodafone mobile phone from both, on and
off the football field. Stay informed about the most popular sport in the world.
TARIFF STRUCTURE
Prepaid Tariffs
Airtel Prepaid Ready Cellular Card and Recharge Cards are available, all over the
city at over retail outlets including 24-hour outlets. Airtel Prepaid Ready Cellular Card
and Recharge Cards are available, all over the city at over retail outlets
including 24-hour outlets.
Vodafone Prepaid Regular
449 SUK
Pulse Rate
60 sec
Rs.449
Nil
GSM / CDMA
Landline / WLL
(10 Digit)
LOCAL RATES (Rs./min)
Rs.1.20
Rs.2.00
Rs.2.40
Rs.2.75
Rs.2.75
Rs.2.75
ISD (Rs./min)
USA,
Canada, Europe
(Fixed Rs.6.40
Thailand,
Malaysia,
Rs.40.00
Garcia,
Tokelau,
Rs.1.20
National
Rs.2.00
International
Rs.5.00
Other Details
*Rs 50 Local Vodafone-Vodafone Mobile talk time per month for 6 months
* First month Vodafone-Vodafone credit within 72hrs of activation & balance credit
POSTPAID
Vodafone Postpaid allows you to choose from a variety of affordable talk
plans, convenient payment options and host of rich features. So get set to
enjoy a world of limitless possibilities!
Reference Tarif Packages (RTP)
ON TIME CHARGES
Activation Charges
Membership Fee
Security Deposit
MONTHLY CHARGES (FIXED)
Bill plan Charge
Monthly Rental
Clip
MONTHLY CHARGES (OPTIONAL)
Clip
Rs. 99
Vodafone
Rs. 1.99
Local Rates
STD RATES
50 200 Km
200 500 Km
500 + Km
ISD
USA, Canda, Europe
(Fixed Line),
Austalia, Singapore, Hong
Kong, Thailand,
Malaysia, Indonesia, new
Zealand
Gulf, Europe (Mobile),
SAARC Countries,
Rs. 600
NA
Rs. 1000
Rs. 524
Rs. 425
Rs. 99
NA
Rs. 7.20
Rs 9.99
Rs. 40.00
GSM /
Landline /
CDMA (10
WLL
Digit)
Rs 1.99
Rs 1.99
Rs. 1.50
Rs. 2.00
Rs. 5.00
Rs. 3.00
Rs 250
Rs 250 (Converts into security after 24
months)
NA
Rs. 150
Rs. 51
Rs. 99
NA
Rs. 50
Rs 1.50
Rs 2.00
Rs. 5.00
Rs. 3.00
This Bill Plan is also available under Advance Rental of Rs. 900 for 2 years.
Local Pack
Vodafone to other local mobiles (non Vodafone) At Rs 1 / min
Monthly
rental
Rs
25
per
months/-STD Pack
Airtel to other mobiles (non Vodafone) & fixed lines nos. at Rs 2 / min.
Monthly rental Rs 75 per month/Special offer for Vodafone Telephone service customers for availing
Vodafone Mobile services
If you already have Vodafone Telephone service, you can buy a new
Airtel Mobile connection under Vodafone One Standard 150 Plan.
Benefits:
Non security deposit.
No membership / activation fee
Enjoy calls to your Airtel fixed line no. at just 60 P / min.
Monthly rent of Rs 25 for reduced call rates to your Airtel fixed line has
been waived off for 1 year.
For details, call us 516-12345
Advance Rental benefits (1year scheme)
Pay an advance rent of Rs 999 and enjoy Vodafone One Standard 150 plan
at Zero monthly rental for one year.
Advance rental of Rs 999 gives you a rental discount of Rs 150 every month
for the next 2 months. All other options and charges are as per the existing
Vodafone One Standard 150 Plan.
Vodafone one Standard 249
ONE TIME CHARGES
Activation Charges
Membership Fee
Rs 250
Rs 250 (Converts into security after 24
Security Deposit
MONTHLY CHARGES (FIXED)
Bill Plan Charge
Monthly Rental
months)
NA
Rs. 249
Rs. 150
Rs. 99
Clip
MONTHLY CHARGES (OPTIONAL)
Clip
NA
Rs. 50
Vodafone
GSM
CDMA
/ Landline /
(10 WLL
Re. 1.00
Digit)
Rs. 1.25
Rs. 1.25
STD RATES
50-200Km
200 500 Km
500 + Km
Rs. 2.00
Rs. 2.00
Rs. 2.00
Rs. 2.40
Rs. 2.40
Rs. 2.40
Rs. 2.40
Rs. 2.40
Rs. 2.40
ISD
USA, Canda, Europe (Fixed Line),
Rs. 7.20
LOCAL RATES
Rs. 1.50
Rs. 2.00
Rs. 5.00
Rs. 3.00
Rs. 250
Rs. 250 (Concerts into security deposit
after 24 months)
NA
Rs. 150
Rs. 51
Rs. 99
Monthly Rental
Clip
NA
Cuba, Sao Tome & Principle, Guinea
Bissau, Diego Garcia, Nauru, Solomon
Islands, Vanuatu, Cook Islands, Tuvalu,
Tokelau, Norfolk Island, Sakhalin
SMS
Local
Rs. 1.50
Rs. 2.00
Rs. 5.00
Rs. 3.00
National
International
VAS
With Senior Citizen Plan
You can take 3 Friends and Family numbers:
PROMOTIONAL STRATEGY
Vodafone to Touch Tomorrow with a new brand vision
The Hutch Mobile promoted Vodafone cellular service will go in for
repositioning of its brand image. The new brand ethos is portrayed in two
distinct fashions - the tag line "Touch Tomorrow", which underscores the
leading theme for the new brand vision, followed by "The Good Life", which
underscores a more caring, more customer centric organization. Aimed at reengineering its image as just simply a cellular service provider to an all out
information communications services provider, Touch Tomorrow is meant to
embrace the new generation of mobile communication services and the
changing scope of customer needs and aspirations that come along with it
The new communication is about a new dimension in the cellular category
that goes beyond the Internet, SMS, roaming, IVRS, etc but which engulfs the
whole gamut of wireless digital broadband services that will constitute
tomorrows cellular services. The new campaign is in two phases - the first of
which will communicate overall brand philosophy and the second products
and services. According to Mr. Jagdish Kini, Chief Operating Officer, Hutch
Mobile Limited, Karnataka "We are adopting a new brand- platform - Touch
Tomorrow - not only to reflect our corporate ethos but also business strategy".
The new identity will have the logo in Red, Black and White colours along with
lower case typography to convey warmth. Vodafone will incorporate the latest
branding in all of its communication and will soon be going in for an enhanced
promotional drive to establish the brand's presence.
The move is aimed at stopping the churn in the pre-paid subscriber base.
Once a subscriber takes this plan, he will always be an Vodafone subscriber
whether the mobile is being used or not.
MARKET SITUATION
COMPETITIVE SITUATION
Vodafone launched its services before Essar and skimmed the market picking up
the bulk of the high usage premium clients. This is a very competitive industry
with the two companies differentiating either on value-added services or price.
Vodafone is perceived as the high quality provider and has a premium image.
Essar, on the other hand, is perceived as the lower end service provider.
Vodafone positions itself as the market leader on the basis of the number of
subscribers. Essar is trying to counter this by emphasising on the reach of its
network and the quality of its service. However, Essar is somewhat not been very
successful largely due to the inconsistency in advertising
To promote themselves, both the players have been dependent on tactical
advertising However, they have restrained from using comparative advertising
Hoardings have been a very popular medium for carrying the advertisements
Vodafone has also been advertising on television using the Hutch Telecom name.
A.
Forecasting of sales
C.
1.
Handling distribution
Target achievement
Rental
2.
4 Audit
Retail
5.
MARKET SEGMENTATION
Segmentation is beneficial because of better predictability of the target consumer
group, minimization of risk exposure, better ability to fine-tune a product / service to
the requirement of target buyer and the resultant ease in designing a proper
designing marketing mix strategy In this case segmentation is on the bade of income.
In evaluating different market segments the company looks at two factors The overall
attractiveness of the segments and the company's objectives & resources The
present market for Cellular phones, pagers and conventional phones is as follows
Premium
Upper
Cellular Phones
X
Pager
X
Conventional Phones X
X Market Segment Targeted
Lower
X
X
X
Middle
Upper
X
X
X
Lower
X
X
Economy
Upper
X
Lower
-
POSITIONING
The product is sought to be positioned as a business efficiency tool. a lifestyle
revolution and a status symbol The emphasis is to remove misconception that
the cellphone is an expensive means of communication and drive home the
point that the cellphone is actually a day-to-day utility
This involves the selection of the suitable hardware (handset) and its software
(its services.) with reasonable price in order to deliver maximum price
performance to its customers. In addition, it offers free Airtime services and
other concessions to make the prices and thus the product more attractive. It
has also opened a 24 hours customer service.
Only price doesn't serve as an effective differentiator, value added services
become the effective differentiator.
The "Value Added Services" provided from Vodafone
are:-i) Voice Mail service
This system is similar to the answering machine - if the user is not able to
answer a call for some reason the caller can leave messages in the voice mail
box which can be later retrieved by the user
Manual Roaming means a separate SIM card is provided for each city
Semi automatic roaming means one card has the facility for different cities.
They take personal responsibility to "get" the answer for any problem
faced by the customer
b)
They anticipate customers' problems and take pro-active steps to prevent them
c)
They give answers to the questions & requests, quickly & efficiently.
d)
They have a positive tone & manner while interacting with customers.
e)
seconds count.
Vodafone realises that attracting people 'Is easy but converting them into loyal
customers is hard, hence emphasis is on maintaining a 'Smiling and a
Friendly Atmosphere' to please and retain the customer.
PRICE AND PRICING POLICY
VODAFONE has realised that the Indian market is price sensitive. Therefore it care
of the has come up with various innovative tariff schemes to take needs of different
category of customers- Generally, the cellular services are more expensive than the
land line based telephone services. This is due to the reason that the operating
companies are required to pay a fee to the government for using airtime.
As of today the awareness level Is 60% unaided. This implies that if potential
or knowledgeable consumers are asked to name a Cellular phone service
provider that is on the top of his/her mind 60% of them would name Vodafone.
As for aided it -is 100% (by giving clues and hints etc.).
The population which has just realised the importance of cellular phones has to
be roped in. It is for this reason that the service provider offers a plethora of
incentives and discounts. Concerts like the "Freedom concert" are being
organised by Vodafone in order to promote sales. The media channel is chosen
with economy in mind. The target segment is not very concrete but, there is an
attempt to focus on those who can afford. The print advertisements and hoarding
are placed in those strategic areas which most likely to catch the attention of
those who need a cellular phone. The product promise (which might cost different
1 higher) is an important variable in determining the target audience.
Besides this, other promotional strategies that Vodafone has adopted are .
(i)
(ii)
DISTRIBUTION
Company
Franchisee
Distributor
Dealers
Dealer
Customer
Customer
Target set for distributors and the dealers is 100 -150 activations per month.
Hence the dealers can also go for their own promotions like banners and
discounts on festivals etc. The dealer provides service promptly. The
consumer on providing the bill of purchase for the handset and proof of
residence has only to wait an hour before getting connected. The staff of the
dealers and the franchisees are provided training by the Vodafone personnel.
Introduction
Growth
marketing objectives
Maturity
Maximise profits
whole
and trial
Strategies
Product
Offer
product/ service.
services
of
value added
services.
Price
Distribution
Build
selective Build
distribution
best competitors
Intensive Build
distribution.
more
intensive
distribution.
Advertising
Build
product Build
awareness Stress
in the differences
brand
and
benefits.
dealers.
Sales Promotion
Use heavy
sales Increase to
to
build Increase
with switching.
LITERATURE REVIEW
TELECOMMUNICATION MARKET IN INDIA
The telecom industry is one of the fastest growing industries in India. India
has nearly 200 million telephone lines making it the third largest network in
the world after China and USA. With a growth rate of 45%, Indian telecom
industry has the highest growth rate in the world.
History of Indian Telecommunications started in 1851 when the first operational land
lines were laid by the government near Calcutta (seat of British power). Telephone
services were introduced in India in 1881. In 1883 telephone services were merged
with the postal system. Indian Radio Telegraph Company (IRT) was formed in 1923.
After independence in 1947, all the foreign telecommunication companies were
nationalized to form the Posts, Telephone and Telegraph (PTT), a monopoly run by
the government's Ministry of Communications. Telecom sector was considered as a
strategic service and the government considered it best to bring under state's control.
regulator to facilitate the growth of the telecom sector. New National Telecom Policy
was adopted in 1999 and cellular services were also launched in the same year.
Telecommunication sector in India can be divided into two segments: Fixed Service
Provider (FSPs), and Cellular Services. Fixed line services consist of basic services,
national or domestic long distance and international long distance services. The state
operators (BSNL and MTNL), account for almost 90 per cent of revenues from basic
services. Private sector services are presently available in selective urban areas, and
collectively account for less than 5 per cent of subscriptions. However, private
services focus on the business/corporate sector, and offer reliable, high- end
services, such as leased lines, ISDN, closed user group and videoconferencing.
Cellular services can be further divided into two categories: Global System for Mobile
Communications (GSM) and Code Division Multiple Access (CDMA). The GSM
sector is dominated by Airtel, Vodfone-Hutch, and Idea Cellular, while the CDMA
sector is dominated by Reliance and Tata Indicom. Opening up of international and
domestic long distance telephony services are the major growth drivers for cellular
industry. Cellular operators get substantial revenue from these services, and
compensate them for reduction in tariffs on airtime, which along with rental was the
main source of revenue. The reduction in tariffs for airtime, national long distance,
international long distance, and handset prices has driven demand.
Indian Telecom sector, like any other industrial sector in the country, has gone
through many phases of growth and diversification. Starting from telegraphic and
telephonic systems in the 19th century, the field of telephonic communication has
now expanded to make use of advanced technologies like GSM, CDMA, and WLL to
the great 3G Technology in mobile phones. Day by day, both the Public Players and
the Private Players are putting in their resources and efforts to improve the
telecommunication technology so as to give the maximum to their customers
The Indian telecom sector can be broadly classified into Fixed Line Telephonyand mobile
telephony. The major players of the telecom sector are experiencing a fierce competition
in both the segments. The major players like BSNL, MTNL, VSNL in the fixed line and
Airtel, Hutch, Idea, Tata, Reliance in the mobile segment are coming up
with new tariffs and discount schemes to gain the competitive advantage. The
Public Players and the Private Players share the fixed line and the mobile
segments. Currently the Public Players have more than 60% of the market share
The leading cellular service providers have the following number of subscribers:
Bharti Airtel has the largest customer base with 31% market share, followed
by Hutch and BSNL with each holding 22% market share.
The 2008 budget has brought further relief to the customers with the reduction
in the tariffs, both local and long distance, and with slashing down the roaming
rentals. This is likely to lead to even more people going for cellular services
and more and more use of the value added services. However, landline
telephony is likely to remain popular, too, in the foreseeable future. MTNL, the
largest landline service provider, has recently taken some bold initiatives to
retain its market share and, if possible, expand it.
The cellular phone industry is one of India's rapidly growing industries. Since the industry
came into being in the mid 1990s, its average per annum growth rate has been a
phenomenal 85 percent. By the end of 2008, the Indian cellular phone industry had over
10 million subscribers. The industry has undergone a number of changes over the years.
The National Telecom Policy 1999 was an important landmark in the development of the
cellular telecom industry in India; the tariff rationalization and policy regulation introduced
in the Policy helped the industry grow at the pace it did. The years 2007 and 2008 saw
an increase in level of competition in the industry with
more operators being given licenses, and fixed line providers also entering the
mobile market.
In 2003, Telecom Regulatory Authority of India (TRAI) announced regulation of
interconnect user charges to resolve conflicts between cellular operators and fixed line
operators. Keywords Cellular phone industry, 1990, per annum, growth rate,
phenomenal, 85 percent, 2002, Indian cellular phone industry, 10 million, subscribers,
National Telecom Policy, 1999, tariff rationalization, policy regulation, 2001, 2002,
competition, operators, mobile market, 2003, Telecom Regulatory Authority of India,
TRAI, interconnect user charges, conflicts, cellular operators, fixed line operators
The cellular phone industry is one of India's rapidly growing industries. Since
the industry came into being in the mid 1990s, its average per annum growth
rate has been a phenomenal 85 percent. By the end of 2008, the Indian
cellular phone industry had over 10 million subscribers. The industry has
undergone a number of changes over the years.
The National Telecom Policy 1999 was an important landmark in the
development of the cellular telecom industry in India; the tariff rationalization
and policy regulation introduced in the Policy helped the industry grow at the
pace it did. The years 2007 and 2008 saw an increase in level of competition
in the industry with more operators being given licenses, and fixed line
providers also entering the mobile market. In 2007, Telecom Regulatory
Authority of India (TRAI) announced regulation of interconnect user charges
to resolve conflicts between cellular operators and fixed line operators
Economic theory suggests that there is a positive correlation between infrastructure
and economic development. Telecommunications is one of the most important types
of infrastructure. Communication is said to be the life-blood of economic activity.
Systems of communication assume critical importance when globalization and
contraction of geographic distances have become the order of the day.
International studies indicate that for every one percent increase in the tale density
(penetration rate of telecommunications) of a country, there is a corresponding
increase of three percent in the gross domestic product of the country...
The Indian telecommunications has been zooming up the growth curve at a feverish
pace, emerging as one of the key sectors responsible for India's resurgent economic
growth. India is set to surpass US to become the second largest wireless network in
the world with a subscriber base of over 300 million by April, according to the the
Telecom Regulatory Authority of India (Trai). The month of April 2008 will see India
wireless subscriber base that currently stands at 250.93 million surpassing that of the
US to become the second wireless network in the world.
The year 2007 saw India achieving significant distinctions: having the world's lowest
call rates (2-3 US cents), the fastest growth in the number of subscribers (15.31
million in 4 months), the fastest sale of million mobile phones (in a week), the world's
cheapest mobile handset (US$ 17.2) and the world's most affordable colour phone
(US$ 27.42) and largest sale of mobile handsets (in the third quarter).
Segment-wise growth
Wireless segment has emerged as the preferred mode of telephone service by the
consumers, reflected in the rising share of mobile phone connections to total
connections. The share of mobile phones has increased from 71.69 per cent at the
end of March 2006 to 87.68 per cent at the end of May 2008. While total mobile
subscriber base was 277.92 million, wire line subscriber base was 39.05 million.
Consequently, overall tele-density has increased to 27.59 per cent at the end of
May 2008. India is likely to be second largest mobile market in the BRIC nations,
with 560 million mobile users representing the next great growth curve for both
mobile and interactive marketing industries, according to a report by eMarketers.
Also, private sector has become the dominant player in the industry. While public sector
companies added 53.6 million subscribers during 1998-2007, private companies have
added a whopping 133.58 million subscribers during the same period. The dominance
has been much more pronounced in the mobile market, where private
The cellular subscriber club expanded by 21.31 lakh last month. This is much higher
than 5.9 lakh subscribers added in February 2005 and 2.13 lakh in January 2005.
Idea, which operates in Seven circles, is the fourth largest operator with a subscriber
base of 17.80 lakh, higher than BPL's 11.31 lakh subscribers across four circles. The
subscriber numbers per operator drop sharply with the sixth largest operator, Spice
Communications, having a subscriber base of 9.40 lakh, followed by Reliance
Telecom's 8.9 lakh subscribers. MTNL is the ninth largest operator, with a base of
8.32 lakh subscribers.
The good news is that subscriber growth is beginning to look healthy. With India's
low PC penetration and high average Internet usage -at 14-20 hours a month per
user it is comparable to the US -the market for mobile data and m-commerce
looks extremely promising. WAP services have already been launched in the
subcontinent and the first GPRS networks are in the process of being rolled out.
In the year ahead, GSM India will work with its members to realise the potential of
early packet services in anticipation of the award of 3GSM licences.
Communications) user base as more people entered the flourishing market thanks to
one of the lowest call rates in the world. But the monthly average revenue per user, a
key measure of profitability, declined 17.4 percent to 432 rupees in the fourth quarter
compared with 523 rupees in the first quarter due to a cut in tariffs and excessive
competition among companies. Growth slowing, demand untapped: The association
has not included the financial performance and the GSM-user base of state-run firms
Bharat Sanchar Nigam Ltd, the second-ranked player, and Mahanagar Telephone
Nigam Ltd, Ramachandran said. There are 150 million GSM customers and more
than 96 million users of the rival CDMA-based mobile services in the country.
The pace of growth in monthly additions is slowing after just 1.25 million users
took up the service in April compared with 1.9 million in the previous month
and 1.63 million in February. Ramachandran blamed the slowdown on a
majority of small GSM operators being unable to expand networks into rural
swathes where demand remained largely untapped.
Our surpluses are not enough to cover costs of network expansion and financing
charges on loans. We are making money only to cover operating expenses, he
said. Carriers are now subsidising handset costs to woo users into the
underpenetrated industry forecast to have more than 250 million customers by
2007. Roughly three percent of Indians own a mobile phone compared with about
20 percent in China. About a dozen firms such as Bharti Airtel Ltd, 28 percent
owned by Singapore Telecommunications, Reliance Infocomm Ltd and the Indian
GSM-unit of Vodafone group battle in the hotly competitive sector.
Apart from the strong success of the two CDMA operators whose networks
are based on code division multiple access (CDMA), the miserable showing of
the four global standard for mobile (GSM) based networks that launched
general packet radio service (GPRS) service for data connectivity in last three
years, has the vendors worried. Global mobile Suppliers Association (GSA)
now believes that even though India will primarily remain a voice traffic-led
market in next two-three years, the data traffic component will grow by 25-30
per cent, an optimism that its trying to make GSM operators feel as well.
THE CDMA CHALLENGE
CDMA players had launched their services with CDMA 2000 1X-based networks,
which can give hi-speed, always-on connectivity to the Internet, and other data
services. GSM operators, on the other hand, have had to migrate from the frustrating
experience of WAP (wireless application protocol) to GPRS, which has not
significantly improved the subscribers experience of surfing the Net on/from mobile.
But first, the EDGE! Bharti Cellular is close to commercially launching its EDGE
service in Delhi and MuBBAi by end May or early June, sources said. The company
was the first to conduct field trials in November with its equipment supplier Ericsson.
Idea too held EDGE field trials in February this year with its vendor Nokia. Vodafone
and BPL are yet to hold the trials. The two companies would eventually
migrate to EDGE, but perhaps after seeing the response to Bhartis service.
EDGE holds the promise of delivering data speeds of around 170-180 kbps (as against
the theoretical speed of around 380 kbps) which, if achieved, promises the launch of
many data applications. The scalable cost of migrating from GPRS to EDGE is not too
high and mainly comprises software upgrades in case of a modern network such as
Bharti and Hutch, claimed chairman of GSA India chapter Rakesh Malik.
Who succeeds in this battle for mobile customers eyeballs is most difficult to predict.
A Korea and Japan may not be waiting to happen in India, but India will probably be
more like the Chinese market with both standards co-existing. For now, GSM rules!
RESEARCH METHODOLOGY
RESEARCH OBJECTIVE
To understand the various Marketing Strategies which Vodafone
has adopted to survive in highly competitive cell phone industry.
To make a comparative study of the major players in Indian Service Provider.
RESEARCH METHODOLOGY
Primary Data
Internet
Interview
LIMITATIONS
Every attempt will be taken to obtain the error free and meaningful result but
as nothing in this world is 100% perfect I believe that there will still the chance
for error on account of following limitations(1)
Respondents unavailability.
(2)
(3)
Courtesy bias.
0-15
6%
15-30
30-40
31%
47%
40-60
It is known from the graph that the main respondents are belonging to 20 - 30
age-group i.e. 47% people out of surveyed sample size i.e. 300 are under 30
years of age it showing that good business for the Vodafone because young
want to have a mobile devices with him/her at any circumstances.
G e nd er of resp o n d
32%
m a le
fe m a l
68%
According to the survey conducted the female were 32% and male were
68%. Also because not having too many female as decision maker to buy
Vodafone plan in Delhi region. And it is clearly shown to our graph male
are dominated to purchase of any plan of mobile services.
0-500 0
20 %
500 0-10000
100 00 -1500
15000 - 2000
20000 -2500
16%
2 8%
25000 -3000
>30000
Availability
Q4. Is Vodafone recharge /new connection available in your near area?
(1)Strongly Agree
(2)Agree
(3)Disagree
(4)Strongly Disagree
(5)Neutral
Strongly Agree
Agree
Disagree
Strongly Disagree
Neutral
90
79
50
48
23
From the sample size 300 here are the question would gives the insight Study on
buying behaviour of consumer indicates that the Delhi retailers influences 35% of
purchase occasions. Therefore sheer product availability can affect decision of
brand choice, volumes and market share. Some of the FMCG giants like HLL
took out project streamline to significantly enhance the control on the Delhi
supply chain through a network of Delhi sub-stockists, who are based only.
Form our survey result it is showing that 31% of says that Vodafone
connection or recharges are easily available in their respective area and they
are strongly agree with this.
Now the segment of people where they not strongly agree with the statement that
Vodafone product reached their respective area 27% respondent said yes some time
they will get and some time not also they suggested that some time new connection
is not available. Also 34% respondent responded that they either strongly disagree or
disagree with the statement that Vodafone not reached their respective area so far.
Only 8% respondent says that they have neutral opinion on this.
Recommendation for Vodafone would be company can target first 34% people those
who are disagree and not satisfied with the product availability of the Vodafone so at
least Vodafone have more than 60% market share of those people who at least knew
the product is available near store so they can easily bought them.
Affordability
Q 5. Is Vodafone recharge more affordable than the other recharge available
on your nearest telecom shop?
(1) Strongly Agree
(2) Agree
(3) Disagree
(5) Neutral
Strongly Agree
Agree
Disagree
Strongly Disagree
Neutral
76
97
38
46
43
Affordability
Neutral
14%
Strongly Disagree
15%
Disagree
13%
Strongly Agree
25%
Agree
33%
are only agree with this statement that Vodafone has much affordable price of
their respective product. Now moving ahead 28% respondent are still not
agree or strongly disagree with this question they thought Vodafone products
are much costlier than the other mobile service provider companies product.
14% respondent said they have mixed view about the affordability these
people are those who are richer in Delhi region.
Recommendation for Vodafone would be target 28% people also to provide
much more scheme and plan so they comes under the pie of affordable range.
Acceptability
Q6. Is Vodafone giving you same service as compare to Hutch?
(1) Strongly Agree
(2) Agree
(3) Disagree
(5) Neutral
Strongly Agree
Agree
Disagree
Strongly Disagree
Neutral
45
134
121
46
43
Acceptability
Strongly Agree
12%
Strongly Disagree
12%
Neutral
11%
Agree
34%
Disagree
31%
This question gives us insight of the acceptability of the product or service. Gain
acceptability for the product or service. Therefore, there is a need to offer products
that suit the Delhi market. One company, which has reaped rich dividends by doing
Out of 300 sample size we consider to choose first strongly agree respondent who
believes that Vodafone and Hutch are the same and there service is also same for
him/her only 12% respondent out of 300. While 34% are only agree with this statement
that Vodafone has and Hutch giving him/her same service experience their respective
product. Now moving ahead 43% respondent are still not agree or strongly
disagree with this question they thought Vodafone service is not same like
Hutch they perceive that Hutch has a better service than the Vodafone and
11% respondent said they have mixed view about the acceptability of
Vodafone and Hutch at the same criteria.
Recommendation for Vodafone would be target those people first i.e. 43% who
believe that Hutch has better service than the Vodafone while considering this
fact there is huge chance that Vodafone will lose their business in Delhi region.
Awareness
7. Have the respondents heard about the Vodafone?
4%
evident
respondents
aware
are
of
Vodafone.
only
Yes
No
4%
respondent
they
didnt
about
And
said that
96%
know
the
Vodafone
while
they are using mobile phone. With large parts of Delhi India inaccessible to
conventional advertising media - only 41 per cent Delhi households have
access to TV - building awareness is another challenge. Fortunately, however,
the Delhi consumer has the same likes as the urban consumer - movies and
music - and for both the urban and Delhi consumer, the family is the key unit
of identity. However, the Delhi consumer expressions differ from his urban
counterpart. Outing for the former is confined to local fairs and festivals and
TV viewing is confined to the state-owned Doordarshan. Consumption of
branded products is treated as a special treat or indulgence
23%
14%
>1 months
1 - 3 months
29%
34%
3-6 months
More than a year
9.
Here we come to know that 35% of the consumers came to know about the
Vodafone recharge in Delhi region through self research which includes the kind
of low pay and high gain customer want from recharge, and following of this 30%
people get to know about Vodafone trough advertisement i.e. quite effective
advertisement point of view. Rest of 20% are influenced though their friend and
colleagues or by friends and a small number i.e. 10% by the Hoardings and 5%
by or any other means includes radio and magazine news paper article.
10.
Others
9%
yes
0%
no
Can't say
91%
11. Do you believe that India is potentially one of the most exciting mobile
service providers in the world?
Company
Airtel
Vodafone
Idea
MTNL
Yes
4
4
4
4
No
1
1
1
1
12. Do you find that the governments telecom policy has had the most radical
impact on the development of mobile service providers?
Company
Airtel
Vodafone
Idea
MTNL
Yes
4
3
3
5
No
1
2
2
--
As according to the above table 15 (75%) out of the total 20 interviewed people in
all the above four specified Indian mobile service providers find that the
governments telecom policy has had the most radical impact on the development
of mobile service providers, whereas some 5 (25%) of them deny this.
13. Do you believe that one of the challenges facing mobile operators in India
is the diversity of the coverage regions?
Company
Airtel
Vodafone
Idea
MTNL
Yes
2
3
3
2
No
3
2
2
3
14. To what extent, does you find that mobile service providers is a very
complex standard?
Company
To some extent
Airtel
Vodafone
Idea
MTNL
(1-5)
3
2
2
3
To great extent
(6-10)
2
3
3
2
CONSUMER LEVEL
15. Do you believe that mobile service providers comes close to fulfilling the
requirements for a personal communication system?
Company
Airtel
Vodafone
Idea
MTNL
Yes
9
8
8
5
No
1
2
2
5
As the above shows 30 (75%) out of total 40 respondents are of the belief that
mobile service providers comes close to fulfilling the requirements for a personal
communication system, whereas 10 (25%) of them are in no way to this belief.
16. Do you find that mobile service providers as the most exciting and
satisfying mobile standard?
Company
Airtel
Vodafone
Idea
MTNL
Yes
9
7
8
8
No
1
3
2
2
As the above shows 32 (80%) out of total 40 respondents find that mobile
service providers as the most exciting and satisfying mobile standard,
whereas the remaining 8 (10%) respondents deny this.
17. Do you believe that your service provider has a genuine commitment to
creating a modern and efficient communications?
Company
Airtel
Vodafone
Idea
MTNL
Yes
10
8
10
8
No
-2
-2
As the above shows 36 (90%) out of total 40 respondents are of the belief that
their service providers have a genuine commitment to creating a modern and
efficient communications whereas the remaining 4 (10%) respondents deny this.
SWOT ANALYSIS
STRENGTHS
Cost advantage
Entrepreneurial zeal
WEAKNESSES
To prove credibility
Price pressures
Awareness
OPPORTUNITIES
THREATS
Foreign investment
Other competition
CONCLUSION
India that has a lot of population with it definitely offers a great potential for the
companies where the chances of outnumbering the urban areas in all aspects
are very high. But only those companies would survive at these places and
win over the Delhi consumers who can spend time and money on
understanding the needs of them and come up with innovative ideas.
The companies should also strive to give more focus to the Delhi market in order
to make it a market leader. This can happen only with the firm commitment of the
top management and extension of full support to the marketing personnel by
each and every department of the organization. In most of the Delhi areas of
Delhi in different parts of the country, there is considerable awareness on various
latest products that are available in the market. This has been possible due to the
penetration of cable and satellite channels that have brought down the world at
the finger tips of the common man. The media influenced the mindset of the Delhi
consumer to such an extent that people who had money started purchasing the
products unmindful of the costs, just to satisfy their needs as well as their ego.
But, the growth of Delhi market could be attributed to many other reasons that in
one way increased the sales as well as the profits of the companies. Some of the
important causes for the growth of Delhi as a Delhi markets are
14% respondent said they have mixed view about the affordability these
people are those who are richer in Delhi region.
Recommendation for Vodafone would be target 28% people also to provide
much more scheme and plan so they comes under the pie of affordable range
RECOMMENDATION
Today the marketer truly understands the needs of the Delhi consumers, he
should strive to provide them with those products and services that would
meet their requirements. The marketer has to focus on his core competencies
like the technological expertise to design the products for the Delhi masses.
Companies like Cavin Care who launched their shampoo in sachets, Britannia
who conveniently packaged its Tiger brand biscuits with low price tag are the
best examples of understanding the Delhi customer's needs and providing
them with the desired products.
The marketer's basic need is to understand the pulse of the Delhi masses and serve
them accordingly. The companies need to make proper assessment while marketing
for the Delhi India. This could most probably happen in one way by changing the
profile of their managers. As most of them are management graduates bred in urban
areas and are taught marketing principles and strategies applicable for the western
countries, there is a mismatch in their thinking and the requirements of the Delhi
consumers. Hence, hiring professionals who have expertise in Delhi marketing would
go a long way to improve the situation as they can truly understand the Delhi
traditions and cultures, understand the feelings of Delhi people before designing and
actually launching the product. It is very essential for the Delhi marketer to
understand the psychology of their consumers in terms of their usage habits and
shopping behavior along with their emotions and value systems. The integration of
both technological and managerial knowledge would help them to develop the
various marketing strategies for the Delhi Indian markets. This will further lead to
technologically superior, robust and low cost products that would be in resemblance
with the Indian tradition and culture.
The marketers may also consider depending more on traditional media when
marketing for Delhi consumers. This unconventional method acts as an effective
way to create awareness as mass media is unreliable as it is too glamorous and
interpersonal for the Delhi market. Uses of skits, magic shows, and education by
NGOs are some of the most preferred traditional media which the marketers
can usually use as it goes well with the tastes of the Delhi consumers.
According to our sample size 300 here are the question would gives the insight Study
on buying behaviour of Delhi consumer indicates that the Delhi retailers influences
35% of purchase occasions. Therefore sheer product availability can affect decision
of brand choice, volumes and market share. Some of the FMCG giants like HLL took
out project streamline to significantly enhance the control on the Delhi supply chain
through a network of Delhi sub-stockists, who are based in the Delhis only.
Form our survey result it is showing that 31% of says that Vodafone
connection or recharges are easily available in their respective area and they
are strongly agree with this.
Now the segment of people where they not strongly agree with the statement that
Vodafone product reached their respective area 27% respondent said yes some time
they will get and some time not also they suggested that some time new connection
is not available. Also 34% respondent responded that they either strongly disagree or
disagree with the statement that Vodafone not reached their respective area so far.
Only 8% respondent says that they have neutral opinion on this.
Recommendation for Vodafone would be company can target first 34% people those
who are disagree and not satisfied with the product availability of the Vodafone so at
least Vodafone have more than 60% market share of those people who at least knew
the product is available near store so they can easily bought them.
BIBLIOGRAPHY
Book & Research Paper
(1) Philip & Kotler: Marketing management
(2) Wharton business review
(3) HBS (Harvard business review)
Internet
(1) Company website
(2) www.marketingtimes.com
(3) www. Airtel.com
(4) Www. Idea.com