Accenture Global Delivery Network

Clients come to Accenture

for reliable, proven solutions
and services delivered as costeffectively as possible. They come
looking for ways to translate
Accentures experience, highquality standards and innovation
into their improved performance.
Accentures global delivery capabilities help our
clients achieve extraordinary business results
through reliable, cost-effective and consistently
high-quality services. With 120,000 professionals

in more than 50 centers, Accenture offices and

client locations, the Accenture Global Delivery
Network is the largest and most diversified group
of technology, business process and outsourcing
professionals in the world. We serve over 2,100
clients, teaming with them to meet their current
IT and business challenges and drive a new era
of innovation. Our environment of continuous
improvement helps us reach ever-higher levels of
productivity, precision and predictability. Supported
by deep industry, technology and business acumen,
and by an unmatched breadth of industrialized
capabilitiesincluding methods, tools,
architectures and metricsAccenture delivers
game-changing solutions to help our clients attain
high performance.

Our Industrialized
Breadth of Capability
A Focus on India

World-class People

Financial Strength and Stability

The Accenture Delivery Centers in

India are a strategic cornerstone of
the GDN, with over 58,000 people
serving more than 2,100 Accenture
clients. We have a strong presence in
many major cities across India with a
rich heritage including:

Our Delivery Centers in India are

staffed with diverse and highly
qualified technology and outsourcing
professionals. Accenture has grown
our presence in India and beyond
significantly. And our commitment to
investing in our people is unwavering.
For example, each of our delivery
people devotes a minimum of 80 hours
to formal training each year. In 2010,
Accenture invested almost $600 million
in training and professional development
and provided over 7 million hours of
learning for our people. Accenture is
one of few companies to have achieved
the prestigious People Capability
Maturity Model (People CMM) Level
5 certification, the highest possible
rating for personnel proficiency.
Without a doubt, the quality of
Accentures people is our strength.

Accenture operates with stability and

financial strength. This translates into
tangible benefits the ability to attract
and retain highly talented technology
and outsourcing professionals in the
Indian marketplace. Corporations and
governments that Accenture works with
appreciate the difference Accenture
serves approximately 4,000 clients,
including 94 of the Fortune Global 100
and more than three-quarters of the
Fortune Global 500. In addition, all of
our top 100 clients in FY10 have been
clients for at least five years, and 92
have been clients for at least 10 years.

Locations

Established

Mumbai
Bangalore
Hyderabad
Chennai
Pune
Delhi and National
Capital Region
Kolkata

2001
2002
2004
2005
2006
2006
2010

Standardization and Scale

Quality and Productivity

Cutting-edge Industry Expertise

The Accenture Delivery Suite is the

intellectual backbone of the GDN. It
distills the collective experience of
our professionals working around the
world into a set of proven methods,
tools, metrics and architectures, which
together provide common parameters
to enable our global teams to deliver
high performance through consistent
solutions. The result is a cohesive,
virtual team that enables our clients
to achieve improved speed to market,
greater efficiency and effectiveness
and improved productivity.

Accenture is 13 percent more

productive than the business systems
average. Evaluated by external
benchmarking organization QSM
which looked across 400-plus
companies, it confirmed Accenture
has achieved application development
productivity saving of 13 percent from
2008 to 2009. This result was achieved
across technologies, Global Delivery
Network locations and industries,
further demonstrating Accentures
world-class delivery capabilities on an
unparalleled scale.

Accenture has specialized, verticalindustry experience in more than 30

industries covering, communication,
high tech, financial services, health,
public service, products and
resources. Our strong combination of
our functional expertise plus industry
knowledge and a focus on value
means that at Accenture we can
provide industry-specific solutions
such as our Health BPO and
Insurance BPO services to provide
new levels of innovation and
continuous improvement.

Business Process Outsourcing:

Custom and Standard Services to
Deliver Tangible Business Outcomes
The dynamic economic climate has fueled growing
demand for Business Process Outsourcing (BPO)
to deliver cost savings, cash flow improvement,
access to new skills and capabilities, and provide
a business model to help position organizations
for growth. Accenture pioneered the BPO market
more than 20 years ago. Our BPO services have
helped organizations navigate periods of economic
uncertainty and emerge even stronger, supported
by a focus on value-driven business outcomes.

At Accenture, our business model is

designed to meet the demand of our
clients, giving them exactly what
they want flexibility, collaborative
relationships, improved customer
service, better quality, faster speed
to market, extended capabilities and
innovative technology.

in dramatic performance gains. One

client witnessed process cycle time
shrink from 180 days to 42 days after
outsourcing; faster process completion
meant greater profits, more funds for
Research and Development and more
new products in the pipeline.

Our centers in India, working in

close collaboration with colleagues
based throughout our Global Delivery
Network, enable Accenture to
provide clients with substantial
benefits through a full array of BPO
services, underpinned by operational
excellence and cost effectiveness.
India is Accentures largest BPO
geography. The scale of Accentures
India operations industrializes
client business processes to an
extraordinary degree, resulting

Accentures BPO Services

Industry-specific BPO
Accenture Health Administration
BPO Services
Accenture Insurance BPO Services
Accenture Pharmaceutical BPO
Services
Accenture Custom BPO Services
Navitaire
Certifications

Cross-industry BPO
Accenture Finance & Accounting
BPO Services
Accenture HR & Learning BPO
Services
Accenture Learning BPO Services
Accenture Procurement BPO Services
Accenture Engineering BPO Services
Accenture Supply Chain BPO
Services

ISO 14001
ISO 27001 (supersedes BS7799
certification)
BS25999
SAS 70

Technology:
Moving from Issue to Outcome
with Strategic Agility
Accentures High Performance
Business research initiative reveals
that among a select number of
companies that have achieved high
performance, information technology
(IT) is regarded as a strategic asset and
a vital driver of innovation. The power
of Accentures technology capabilities
helps clients move from issue to
outcome, with pace, certainty and
strategic agility. Our deep technology
specialization and industry-specific
understanding of how that technology
impacts people and processes, helps
clients integrate technology more
effectively into key business processes.

Accentures Technology Services

Communications
& High Tech

Financial Services

Health & Public

Service

Products

Resources

IT Strategy & Transformation

IT Strategy Enterprise Architecture IT Transformation IT Process Excellence

Process & Information Management

Customer Relationship Management Human Capital Management Finance & Performance
Management Supply Chain Management Information Management

Application Development & Management

SAP Oracle Microsoft Java Open Source Technology Architecture Testing Application
Outsourcing Application Capacity Services Application Modernization & Optimization

Infrastructure
Data Center Workplace Enablement Network IT Service Excellence Infrastructure Outsourcing

Security
Identity & Access Management Application & Infrastructure Security Information Protection

Strategic/Emerging Offerings
Cloud Accenture Software Mobility

Technology Certifications
People Capability Maturity Model
(People CMM) Level 5
Capability Maturity Model Integration
(CMMI) Level 5 certified for IT
Application Development and
Application Management
ISO 27001
ISO 14001
OHSAS 18001
ISO 20000
SAS 70

Accenture Global Delivery Network

APAC EALA North America

*Indicates primary BPO Delivery Centre - locations are not exhaustive.

To Learn More
For additional information about how
you can collaborate with Accenture
to achieve high performance and
leverage the benefits of the Accenture
Global Delivery Network, visit
www.accenture.com/gdnmicrosite.

Copyright 2011 Accenture

All rights reserved.
Accenture, its logo, and High
Performance Delivered are trademarks
of Accenture.
CMMI is a registered trademark
of Carnegie Mellon University.
ISO is a registered trademark of
the International Organization for
Standardization. This document makes
reference to trademarks that may
be owned by others. The use of such
trademarks herein is not an assertion
of ownership of such trademarks by
Accenture and is not intended to
represent or imply the existence of an
association between Accenture and
the lawful owners of such trademarks.

About Accenture
Accenture is a global management
consulting, technology services
and outsourcing company, with
approximately 211,000 people serving
clients in more than 120 countries.
Combining unparalleled experience,
comprehensive capabilities across all
industries and business functions,
and extensive research on the worlds
most successful companies, Accenture
collaborates with clients to help them
become high-performance businesses
and governments. The company
generated net revenues of US$21.6
billion for the fiscal year ended
August 31, 2011. Its home page is
www.accenture.com.