TCS - System administration

ITIL foundation Certified

INcident mangment
Problem managment(creation and following Resolution steps in already created in
Problem)
Change managment(Planned and unplanned change)
monitoring tool
Hpov production and non production
Acutate portal
control m
Incident creation tool
Service now
Blueprint
server worked on AI and GIS
SQL Rapid Tool
Communicating with Clients aand other teams i.e UNIX ,DATABASE, STORAGE,BACKUP,S
ybase, APPlication team.
Creating SLA reports
Doing webx cleints meeting for discussion of Daily INCidents.