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CRITERIA
Organization
Content
Visual Aids
Analysis
Recommendation/s
Punctuality
Neatness, presentation, cleanliness

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100%

HOLY ANGEL UNIVERSITY

College of Business and Accountancy

NARRATIVE REPORT
XPRACTICUM
JUNE 24, 2013-AUGUST 27, 2013
Submitted by:
__________________________
Maria Teresa L. Alarcon/ F-433

Submitted to:
________________________________________________
Ms. Carolina Intal and Ms. Joy Anne Evaristo

I.

The Goals of My Off-Campus Practice

A. Personal Skills
To grow competently by giving my skills and vice versa.
1

 Along with assets such as honesty, faithfulness and struggle for

perfection, I will add worth and strength to any employer empowering
me or a team which I am part of.
To work in a challenging surroundings demanding all my skills and
efforts to explore and become accustomed in different fields, and
realize my potential and add to the development of organization with
inspiring performance.
To develop my interpersonal skills in dealing with different kinds of
people.
To learn about the importance of teamwork in accomplishing a task.

To develop eagerness to learn, and embracing new ideas in order to

grow.
B. Business Skills
Looking for a position in a leading business where I am able to relate
the knowledge gained through my bachelors degree. I firmly believe
in the principle of implanting my duties with devotion and strength of
mind.
To struggle for excellence in the field of accounting- with dedication,
focus, positive approach, optimistic attitude and zeal. And to make use
of my knowledge and skills in the top possible way for the execution of
organizational goals.

II.

Companys Background/Profile

China Banking Corporation (China Bank, stock symbol CHIB) is the first privately-owned
local commercial bank in the Philippines. It was incorporated on July 20, 1920 and started its
operations on August 16, 1920.
In 1947, China Bank was among the first local banks to be listed at the Manila Stock
Exchange. Recovering from the pains of war, only 33 other companies, mostly those in
mining and sugar milling, were listed at the time. In 1965, the Bank was also listed at the
Makati Stock Exchange. Then in 1969, it became the first bank in Southeast Asia to process
deposit accounts on-line. Over the years, China Bank has grown and expanded, becoming a
universal bank in 1991 and one of the most trusted banks in the industry today.
China Banks financial products and services include deposits and related services,
international banking services, insurance products, loans and credit facilities, trust and
investment services, cash management services, and other services such as acceptance of
various bill payments and donations to charitable institutions.
For the first semester of 2013, China Bank posted 46% growth in consolidated profits to
P2.96 billion from P2.03 billion for the same period last year, driven by hefty improvements in
its core operations. This strong income performance translates to a return on average equity
of 13.24% and a return on assets of 1.81%. Total capital funds reached P44.58 billion. Its
Tier 1 capital adequacy ratio (CAR) and total CAR remain well above the regulatory
minimum17.11% and 17.96%, respectively.
The Bank continues to make hefty investments to expand its operationsit bought Unity
Bank last year to be merged with its thrift bank subsidiary China Bank Savings (CBS) this
year, and recently entered a credit card partnership with MasterCard, paving the way for the
launch of China Bank MasterCard Platinum and Classic in 2014.
3

China Bank offers a wide range of financial products and services through its nationwide
network of over 300 branches and more than 500 ATMs (including CBS). Complementing
this vast network are electronic banking channels that provide efficient and secure 24/7
serviceChina Bank Online (mobile and internet banking) and China Bank TellerPhone
(phone banking).
For China Bank, it has always been a matter of trust. Every single relationship is a trust
worth keeping, worth living up to. As China Bank commemorates its 93 years of successful
operations, it celebrates its many fruitful, enduring, mutually-beneficial partnerships, and
shares its remarkable story of trust and solid relationships that stood the test of time.
The story of the first privately-owned local commercial bank in the Philippines, from the
ground-breaking beginningthe meeting of 11 men, led by Dee C. Chuan, to establish a
new bank in Manila that would enable Chinese businessmen to access financing on an
unprecedented scaleto the remarkable years of evolution and expansion that followed, is
not merely a written historical account, but a graphic re-telling of how China Bank, founded
not by banking experts, but by entrepreneurs, men who risked their own capital and worked
their way up the ladder of success, men who understood the ups and downs of the business
cycle, ministered understandingly to businessmens credit requirements.
Containing around 260 pages and over a hundred photos, A Matter of Trust: The China Bank
Story penned by the late Raul Rodrigo, throws light on the nine remarkable decades of
China Banks existence, its rich history so intricately woven with the fabric of Chinese
business in the Philippines, and the success stories of loyal clients who have built their
empires with China Bank as a steadfast and dependable banking partnerthe likes of mall
king Henry Sy, JG Summits John Gokongwei, shipping magnate Victor Chiongbian, DMCIs
DM Consunji, Teodoro Tagle of the Tagle Group of Companies, ACE Hardwares Johnny
Cobankiat, steel tycoons Luis and Marcelo Co, the late construction giant FF Cruz, Boysen
4

Paints Willy Ong, Century Tunas Ricardo Po, manufacturing moguls Larry Tan-Villareal and
Lucio Yan, rice traders and cement distributors Esperanza and Jose Ching, and
businessmen and long-time friends Siao Tick Chong and Luis Uy.
Drawing on facts and insights from current and retired employees, longtime clients, and a
number of other authors, Rodrigo weaved an engaging and interesting read. The rich
content and beautiful photos, mostly published for the first time, are an invitation to leaf
through the pages.

Altogether, A Matter of Trust: The China Bank Story is a remarkable book that will not only be
of interest to China Bank employees and customers, but will also touch readers who have an
interest in history. For indeed, China Banks nine-decade long story is a part of the countrys
history, and the Banks actions, helped in no small measure, shape the economy.

Now, the history and heritage of one of the Philippines most trusted banking institutions are
not only preserved in the halls of its original head office in Binondo, built in the 1920s, but
have also been immortalized in a unique and beautiful coffee table book A Matter of Trust:
The China Bank Story.
China Bank offers a wide range of financial products and services through over 300
branches nationwide, which it plans to expand to 415 by 2014, and more than 500
strategically-located ATMs (including thrift bank subsidiary China Bank Savings). The Bank
recently announced its first semester profits of P2.96 billion, up 46% compared to the same
period last year, driven by hefty improvements in its core operations.
China Bank History

2010

China Bank was included in the 30-stock PSE index (PSEi) starting May 12;
Silver awardee on corporate governance, one of the top-scoring Publicly Listed
Company by the Institute of Corporate Directors (ICD); celebrated its 90th
anniversary. China Bank was once again recognized by the Bureau of Treasury
for its active role in money market and capital development, naming the Bank as
one of the "Top Ten Best Performing Government Securities Eligible Dealers
(GSED) in the Primary Market for 2010."

2009

China Bank was cited by Stern Stewart & Co., a leading worldwide management
consulting firm based in New York, as one of the top 100 listed companies
throughout Southeast Asia in terms of delivering shareholder value for the period
2002-2008. China Bank was one of only 11 Philippine companies and one of two
Philippine banks to be included in the ASEAN 100 Relative Wealth Added
Index.The year also saw the opening of China Bank Cebu Business Center.
Located at Cebu Business Park in Mabolo, Cebu City, it is the bank's 14th
branch in Cebu and its main business hub in the region.

2008

China Bank offered its maiden issue of fixed rate long-term negotiable
certificates of deposit (LTNCDs) to expand its asset base, gain access to longterm funding from individual and corporate investors, and to diversify the maturity
profile of its deposits.From an initial amount of P3 billion, the floatation was
upsized to the BSP-approved amount of P5 billion due to overwhelming
response. Then on September 8, 2008,China Bank's savings bank
subsidiaryformally opened its doors to the publicas China Bank Savings, Inc.
(ChinaBank Savings).

2007

China Bank embarked on new ventures: Signed a Bancassurance joint venture

agreement with Manulife, acquired Manila Bank, launched a raffle promo dubbed
"P8.7 million at 87", and continued expanding its branch network.

2006

China Bank was awarded Best Website Banking and Finance by the Philippine
Webby Awards. The Bank also launched its On-time Remittance Card, Private
Banking Service, and Corporate Internet Banking module on the same year.

2005

China Bank is an Annual National Consumer Awardee for Outstanding

Commercial Bank, given by Parangal ng Bayan. The Bank also received a
National Consumer Quality Award and Global Excellence Award for the same
distinction. To celebrate its 85th anniversary, the Bank gave away a total of P8.5
million in prizes for its "Grateful at 85" deposit and loan raffle promo. The same
year, China Bank launched its "On-time Remittance" service and its multifunctional and superior internet and mobile banking channel, China
Bank Online.

2004

China Bank was recognized as Outstanding Commercial Bank by Consumers

Union of the Philippines and Most Outstanding Commercial Bank by the
Philippine Marketing Excellence Awards (National Awards). The same year, the
Bank launched Cash Management Services for businesses and corporate
clients.

2002

China Bank hit the P100 billion mark in total resources.

2000

To celebrate the Bank's 80th anniversary, China Bank donated P1 million to

Tabang Mindanaw to help the victims of armed conflict in
Mindanao.

1999

China Bank's Treasury operations were automated using the Flexcube System.
China Bank's subsidiary, China Bank Insurance Brokers, Inc. commenced
operations.

1997

China Bank issued US Dollar Floating Rate Certificate of Deposit, the first
access to foreign capital markets. The Bank also launched the highly successful
deposit promo "Cash and Cars in a Plus".

1996

China Bank launched China Check Plus, an interest-earning

current account.

1995

China Bank celebrated its diamond anniversary and raised its authorized capital
to P2.54 billion.

1994

China Bank launched the 2 main products of consumer loans: HomePlus and
AutoPlus.

1991

China Bank acquired its universal bank license, making it possible to offer a
more diverse selection of products and services.

1990

China Bank joined seven other banks in to create BancNet, the country's largest
ATM network. To strengthen its position among the major players in the banking
industry, China Bank transferred its corporate headquarters to its present
location along Paseo de Roxas in Makati City.

1988

China Bank upgraded its on-line system and launched TellerCard, the Bank's
ATM banking service. The same year, the Bank introduced TellerPhone, the first
telephone banking in the Philippines.

1969

China Bank computerized its operations, becoming the first bank in Southeast
Asia to process both savings and current accounts on-line. The Bank opened a
branch in Makati City where the Head Office building is now
located.

1948

China Bank opened its first branch in Cebu City.

1945

China Bank resumes its operations after World War II on July 23, five months
after the liberation of Manila. It played a key role in the post-war reconstruction
and economic recovery by providing financial support to businesses and
9

entrepreneurs.

1924

Due to the growth of the Bank's business, China Bank moved to a new office at
the corner of Dasmarias and Juan Luna Streets in Binondo.

1920

On August 16, China Bank opened its doors to the banking public at No. 90
Rosario St. in Binondo, Manila with an initial capital of P10 million. It was the first
privately-owned commercial bank in the Philippines. Bar topnotcher Don Albino
Sycip was Chairman of the Board and business leader and philanthropist Mr.
Dee C. Chuan was President.

Board of Directors
Our Board of Directors, which represents our shareholders, is the highest governing
authority at China Bank. Collectively responsible for the governance of the Bank, the Board
guides our overall philosophy and direction and sets the pace for our current operations and
future developments, with the primary mandate of enhancing China Banks long-term
shareholder value and ensuring profitability. Governance by the Board also includes
continuous review of our internal structure to ensure that there are clear lines of
accountability for management throughout the Bank.

10

Gilbert U. Dee
Vice Chairman of the Board

Hans T. Sy
Chairman of the Board

Peter S. Dee
Director and Chief Executive Officer

Henry Sy, Sr.

Honorary Chairman and Advisor to the Board

11

Joaquin T. Dee
Director

Jose T. Sio
Director

Herbert T. Sy
Director

Harley T. Sy
Director

Ricardo R. Chua
Director, Senior Executive Vice President and Chief Operating Office
12

Robert F. Kuan
Independent Director

Alberto S. Yao
Independent Director

Dy Tiong
Independent Director

VISION
Drawing strength from our rich history, we will be the best, most admired, and innovative
financial services institution, partnering with our customers, employees, and shareholders in
wealth creation.
MISSION
We will be a leading provider of quality services consistently delivered to institutions,
entrepreneurs, and individuals here and abroad, to meet their financial needs and exceed
their rising expectations.

We will be a primary catalyst in the creation of wealth for our

customers, driven by a desire to help them succeed, through a highly motivated team of
13

competent and empowered professionals, guided by in-depth knowledge of their needs and
supported by leading-edge technology.

We will maintain the highest ethical standards,

sense of responsibility, and fairness with respect to our customers, employees,

shareholders, and the communities we serve.
Subsidiaries and Affliates
ChinaBank Savings, Inc. (CBS)
China Banks savings bank subsidiary following the acquisition of Manila Bank in June 2007.
It was relaunched on September 8, 2008 as ChinaBank Savings, Inc. It is dedicated to
serving the banking needs of consumers and businesses within its target market, serving
primarily retail customers and small to medium-scale businesses. It aims to operate and
grow as a profitable community-oriented institution, focusing on three product lines: deposits,
consumer loans and trust services.
Manulife China Bank Life Assurance Corporation (MCBLife)
A joint venture bancassurance company of China Bank and The Manufacturers Life
Insurance Company (Phils.), Inc. (Manulife Philippines), a wholly-owned domestic subsidiary
of Manulife Financial Corporation that is among the worlds largest life insurance companies
by market capitalization (as of January 31, 2012). Manulife Financial is a leading Canadabased financial services group with principal operations in Asia, Canada and the United
States. MCBLife through China Banks branches nationwide provide clients strong, reliable,
trustworthy and forward-thinking solutions for their most significant financial decisions.
MCBLife offers financial protection and wealth management products and services to
millions of China Bank clients. The Bank has 5% interest in MCBLife.
China Bank Insurance Brokers, Inc. (CBIBI)
A full service general insurance brokerage. Established on November 3,1998, it provides
14

direct insurance broking for retail and corporate customers with a wide and comprehensive
range of plans for the life and non-life insurance segment. The life insurance retail products
include Endowment, Retirement Plans, Term, Unit Linked Plans, Whole- Life, Hospitalization
Cover, and Personal Accident Cover. The Group Policies include Credit Cover, Employees
Term Cover, Gratuity and Superannuation. Under the Non-life Insurance category, Personal,
Industrial, Commercial, Motor insurance and Liability products are available.
China Bank Properties and Computer Center, Inc. (PCCI)
Created on April 14,1982 to provide computer-related services solely to China Bank. It
manages the Banks electronic banking and e-commerce requirements, including sourcing,
developing and maintaining software and hardware, financial systems, access devices and
networks to foster the safety and soundness of China Banks technology infrastructure and
keep its processing capabilities in top shape.

III.

The Nature of my Work in the Office

The duties that were assigned to me were filing of documents, sorting (checking,
savings and interbranch slips of forms), check scanning, sending files through
fax, check clearing, encoding of interbranch service charge waived reports,
printing BOA daily reports, sending of interbranch cancelled checks through
pouch, preparing the monthly statements of account of Savings/Current
Accounts, accepting payments for various institutions Balibago Waterworks, SSS,
Phil health) and preparing tickets for various transaction entries.

IV. Getting Along on the Job

A. New Friends Acquired (Names, positions and duties they performed)
15

 Mrs. Yalda Ocampo- Branch Manager

Responsible for managing the Branch Office in order to meet the financial
services needs of customers in the assigned community market area;
implementing strategies to achieve goals developed for the office as part
of the Banks overall strategic plan; ensuring the office's compliance with
operating policies and procedures and outside regulatory requirements;
directly supervising assigned personnel; communicating with appropriate
management and staff personnel; providing periodic reports.
Mr. Johannes V. Garcia- ISDP Trainee/ Branch Operations Head (BOH)
The Branch Operations Head (BOH) Accountant is functionally under the
BOD Head and is responsible for overseeing the day-to-day policies and
procedures. Administratively, he is under the supervision of the Branch
Manager and is accountable for the operational efficiency of the following:
a. Accounting Section
b. Loans Section
c. Foreign Section
Mrs. Hilda D. Arepentido- Supervisor/Cashier
Banking supervisors, also called teller supervisors, perform basic teller
functions, but also manage and assign work to banking staff. If customers
run into an issue that bank tellers cannot handle, banking supervisors
step into to offer a resolution that meets the customers needs and banks
standards of customer service. Although banking supervisors occasionally
handle teller duties such as cashing checks, processing payments and
transferring funds, their main focus is to oversee and coordinate the daily
tasks of bank tellers. Banking supervisors interview prospective
employees, conduct performance reviews and terminate workers. They
also ensure that bank procedures and policies are followed and
implemented throughout different banking operations. In addition, banking
supervisors put together work schedules, assign and prioritize employee
16

tasks, reconcile teller cash balances and assist tellers with difficult
customer questions or problems.
Mrs. Roxann P. Mailman- Branch Operations Assistant (BOA)
The branch operations assistant (Accounting) is generally in charge of the
branch general ledger and subsidiary ledgers, processing disbursement
transactions and preparations of various reports submitted to the Head
Office departments and other institutions. In addition, she serves as a
reliever and aide in Investments/Time Deposits functions.

Mrs. Kathleen A. Cayanan- Customer Relations Assistant (CRA)

The Customer Relations Assistant (CRA) acts as the marketing arm in the
branch. As a front liner, she must know most, if not all, of the products and
services of the bank to be able to sell and cross-sell them to the clients.
Ms. Anne Rachell D. Tapang & Mr. Harold A. Vistan- Tellers
Tellers are responsible for delivering quality service through efficient
handling of over-the-counter transactions. It is also important that tellers
maintain confidentially of information on the customer and his/her
account. Teller also provides information and responds to questions about
other products and services.
B. Observation on the Rules and Regulations of the Office
o For the Employees
It is the responsibility of supervisors and managers to utilize available
resources to train, qualify and develop their employees.
REPUBLIC ACT NO. 1405
An act prohibiting disclosure of, or inquiry into, deposits with any banking institution
and providing penalty therefore.
Be it enacted by the Senate and the House of Representative of the Philippines in
Congress assembled:
17

SECTION 1. It is hereby declared to be the policy of the government to give

encouragement to the people to deposit their money in banking institutions and to
discourage private hoarding so that the same may be properly utilized by the banks
in authorized loans to assist in the development of the country
SECTION 2. All deposits of whatever nature with banks or banking institutions in the
Philippines including investment in bonds issued by the Government of the
Philippines, its Political subdivisions and its instrumentalities are hereby considered
as of an absolute confidential nature and may not be examined, inquired or looked
into by any person, government official, bureau or office, except upon written
permission of the depositor, or in any cases of impeachment, or upon order of a
competent court in cases of bribery or dereliction of duty of public officials, or in
cases where the money deposited or invested is the subject matter of litigation.
SECTION 3. It shall be unlawful for any official or employee of a banking institution to
disclose to any person other than those mentioned in Section 2 hereof an information
concerning said deposits.
SECTION 4. All acts or parts of Acts, Special Charters, Executive Orders, Rules and
Regulations which are inconsistent with the provisions of this Act are hereby
repealed.
SECTION 5. Any violation of this law will subject the offender upon conviction to an
imprisonment of not more than five (5) years or a fine of not more than twenty
thousand pesos or both, in the discretion of the court.
SECTION 6. This Act shall take effect upon its approval.
Approved. September 9, 1955

18

For the student-trainees

The engagement as a student trainee is subject to the following

conditions:
1. You agree to comply with all the training requirements of the program;
2. There will be no employer-employee relationship between you and the
bank;
3. You will keep in strict confidence any information which you will come
to know or learn in the course of your training;
4. The place and schedule of on-the-job training will be at:
CBC- Angeles City Marquee Mall Branch.
Mondays to Fridays from 10:00 up to 6:30 PM
5. You will abide by all the policies, rules and regulations of the Bank,
including but not limited to, working hours, office attire, and office
decorum.

C. Layout of the Office where the student trainee was deployed:

Accounting Department/Branch

Operations Department/

Operations Assistant

Branch Operations

Vault

Head
Cashier/Supervisor

Branch Manager

Teller
1

Teller
2
Insurance Sales
Representative

Customers Area

New Accounts/
Customer Relations
Assistant 19

Entrance
V. An Evaluation of my Training
A. Office Procedures Learned and Applied
On the first day of my internship, I felt so nervous to commit mistakes
because I was a newbie at that time and I also felt afraid mostly when I was having a
conversation with the superiors. But in that moment I realized, I need to prove them that I am
a firm, flexible and versatile in any kind of circumstances. And I often show them my best to
make them amazed. In line with my first day, I immediately had fun with the staffs because of
their gleeful and habitual joker personality. I also familiarized myself with the organizational
procedures and techniques.
During my training days, I often practiced myself to wake-up early in the
morning just to be on- time and until now I am so proud of myself to have maintained it. And
in line with this, I always did accomplish the tasks that were assigned to me by my
supervisors; I did paper works, compilation of files, clearing checks; I also experienced to
answer phone calls and to accommodate and entertain new customers. Then at the end of
the day, I will give myself enough time to rest to get ready for the next day.
Gruelling yet enjoyable. Enjoyable because I knew these are the works that I
may attain in the near future. I always showed my self-confidence whenever I did an activity
each day. I also worked not only for the sake of finishing the activity, but I worked with
interest on the assigned task. I absorbed and followed instructions easily. I was open to learn
new things. And during my training, I also helped my co-trainee to get on the job.
As time went by, I learned to value intimacy and close-knit relationship
together with my co-trainee and superiors. I learned principles of teamwork. I developed my
20

ability to work with others. I learned to handle my responsibilities as well as my

accountability to the branch. I also observed proper time management and act with speed
and accuracy.
I will not forget this internship mostly the last day, which is August 27, 2013.
Yes, it was the day I end my internship, but that was the day I totally absorbed all the things
that I have learned during my training in China Bank.

FOR ACCOUNTING STUDENTS

a. What is the organizational chart of the department?
CHINA BANKING CORPORATION
BRANCH ORGANIZATIONAL CHART

YALDA Y. OCAMPO
Manager
JOHANNES V. GARCIA

HILDA D. AREPENTIDO
Supervisor

BOH

ROXANN P. MAILMAN

HAROLD A. VISTAN

ANNE RACHELL D. TAPANG

TELLER
D. Identify the different sections and
theirVrespective functions in the
Teller
department
Trainee- IV
BOA

you are deployed.

Accounting Department- the accounting
is
KATHLEENdepartment
A. CAYANAN
responsible for the following:

CRA

21

Payroll: The total wages and salaries earned by every

employee every pay period, which are called gross wages or gross earnings, have to be
calculated. Based on detailed private information in personnel files and earnings-to-date
information, the correct amounts of income tax, social security tax, and other deductions
from gross wages have to be determined.
Stubs, which report various information to employees each pay period, have to be
attached to payroll checks. The total amounts of withheld income tax and social security
taxes, plus the employment taxes imposed on the employer, have to be paid to federal
and state government agencies on time. Retirement, vacation, sick pay, and other
benefits earned by the employees have to be updated every pay period.
In short, payroll is a complex and critical function that the accounting department
performs. Many businesses outsource payroll functions to companies that specialize in
this area.

Cash collections: All cash received from sales and from all other
sources has to be carefully identified and recorded, not only in the cash account but also
in the appropriate account for the source of the cash received. The accounting
department makes sure that the cash is deposited in the appropriate checking accounts
of the business and that an adequate amount of coin and currency is kept on hand for
making change for customers.
Accountants balance the checkbook of the business and control who has access to
incoming cash receipts. (In larger organizations, the treasurer may be responsible for
some of these cashflow and cash-handling functions.)

Cash payments (disbursements): In addition to payroll checks, a

business writes many other checks during the course of a year to pay for a wide
22

variety of purchases, to pay property taxes, to pay on loans, and to distribute some of its
profit to the owners of the business.
The accounting department prepares all these checks for the signatures of the business
officers who are authorized to sign checks. The accounting department keeps all the
supporting business documents and files to know when the checks should be paid,
makes sure that the amount to be paid is correct, and forwards the checks for signature.

Procurement and inventory: Accounting departments usually are

responsible for keeping track of all purchase orders that have been placed
for inventory (products to be sold by the business) and all other assets and services that
the business buys from postage to forklifts.
A typical business makes many purchases during the course of a year, many of them on
credit, which means that the items bought are received today but paid for later. So this
area of responsibility includes keeping files on all liabilities that arise from purchases on
credit so that cash payments can be processed on time.
The accounting department also keeps detailed records on all products held for sale by
the business and, when the products are sold, records the cost of the goods sold.

Property accounting: A typical business owns many substantial longterm assets calledproperty, plant, and equipment including office furniture and
equipment, retail display cabinets, computers, machinery and tools, vehicles (autos and
trucks), buildings, and land.
Except for small-cost items, such as screwdrivers and pencil sharpeners, a business
maintains detailed records of its property, both for controlling the use of the assets and

23

for determining personal property and real estate taxes. The accounting department
keeps these records.
The accounting department may be assigned other functions as well, but this list gives
you a pretty clear idea of the back-office functions that the accounting department
performs. Quite literally, a business could not operate if the accounting department did
not do these functions efficiently and on time. To do these back-office functions well, the
accounting department must design a good bookkeeping system and make sure that it
is accurate, complete, and timely.
Marketing Department- planning of marketing activities,
implementation, monitoring and adjustment. Marketing helps to develop
strategic plans for the bank, which in turn determine the role of marketing in
the bank.
Marketing Service of the bank is focused on the consumer. However,
marketers should consider the opinion of other departments and work with
them in the development of plans to ensure the achievement of common
strategic objectives of the bank. Realizing its role in the bank, marketers are
in the process of marketing. The focus of marketing is the customer. The bank
divides the market into segments and chooses for himself those that provide
the best opportunity for him.
The bank must then develop marketing mix in order to launch a banking
product and to provide him a competitive advantage through the effective
positioning in the market. In order to develop the best marketing mix and
successfully implement it, the bank's marketing department is engaged in
marketing analysis; marketing planning, marketing implementation and
marketing control.To ensure normal operation in each direction on marketing
24

should begin with the preparation of planning documents that take into
account the full scope of services. The main part of the marketing plan
includes a review of plan marketing activities, market analysis, opportunities
and threats, challenges and issues, marketing strategies, action programs,
budget and control.
The transition from marketing strategies to marketing actions include three
key elements: action program defines the main tasks and activities necessary
to implement a marketing plan, indicating the performers and the timing of the
work, the organizational structure defines the tasks and powers of officers of
the bank marketing, as well as coordinate their efforts; decision-making
system and the rewards of marketing the bank's co-ordinates these types of
marketing activities such as planning, information, budgeting, compensation,
promotion and training.
E. If any, what accounting system/s is utilized in the department/company?
The accounting system utilized in China Bank is the bank
reconciliation.
F. How is business transactions recorded? What forms are being used?
Business transactions are recorded through browser banking
system. Also through various forms such as payment forms,
withdrawal slips, deposit slips, etc. which are printed through
continuous forms and are filed accordingly.

Office Equipment Operated

During my training in China Bank I got to operate the following office
equipment: Bill Counters ,Discriminators / Value Counters, Note
Sorter, Coin Counters, Card Printers, Shredders, Fax Machines,
Printers, Biometrics, Telephone, Computers, Photocopying Machine,
25

Scanner, Check Scanner, Clearing system, Calculator, Furniture and

Other Office Supplies ( paper clips, post-it notes, and staples, small
machines such as punchers, binders, staplers and laminators, writing
utensils and paper).

Duties and Responsibilities/Work done in the Office (Photos of work performed by

the intern during his/her training. This must be done for the purpose of documenting
his/herpracticum.)
The duties that were assigned to me were filing of documents, sorting
(checking, savings and interbranch slips of forms), check scanning,
sending files through fax, check clearing, encoding of interbranch service
charge waived reports, printing BOA daily reports, sending of interbranch
cancelled checks through pouch, preparing the monthly statements of
account of Savings/Current Accounts, accepting payments for various
institutions Balibago Waterworks, SSS, Phil health) and preparing tickets
for various transaction entries.

The pictures shown below are some of the tasks assigned to me during
my training:

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VI. Observed Organizational Values

Interpersonal Relationships I learned how to deal with different kinds of people.

Working with Relationships with the Executive & Co-Workers- I immediately had fun
with the staffs because of their gleeful and habitual joker personality. But with the

branch manager, I make sure that I was following all the office rules.
Teamwork- I learned principles of teamwork. I developed my ability to work with

others and the importance of it.

Quality of Service Delivered- I make sure that the tasks that were assigned to me are
done completely, accurately, efficiently and neatly. And that I was doing my job with
openness to learning.

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Punctuality- I learned to discipline myself with time management so that I will always

be punctual in arriving at the office.

Personal Grooming- I make sure that I always look good, fresh, clean and neat.
Because personal grooming and hygiene is very important. To be able to function
and fit in in todays society, you must make sure your personal grooming is up to
standard. Job opportunities, relationship possibilities, and invitations to parties and
other social events are all inextricably linked to how you present yourself to the world.
Grooming is simply one of those things that there is no excuse not to take time and
effort with.

VII. Problems encountered during my training and how I solved them

I havent encountered a big problem during my training. Problems that the trainee
encountered during his training were all related to accounting. But when I dont know
something or when I dont know how to accomplish a certain task I make sure that I ask my
supervisor on how to do it.

VIII. Recommendations/Feedback on the schools Practicum Training Program

The company created a good service to their clients and gave the best training for the
students. The students must have a good company that would
give them a good training ground and would enhance their knowledge and capabilities. The
school must have the good coordination for some companies that offer an annual On the Job
Training inside their company. The school should provide more budgets given to the OJT
coordinators to have the best monitoring of the training the students are taking. One of the
best ways of training is the provincial trainings that would give different experiences to the
trainees. An out of town training would give more self-esteem to the students.

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