P AT W HITMAN

www.linkedin.com/in/Pat-Whitman

PROFILE: SALES & OPERATIONS MANAGEMENT PROFESSIONAL

Outstanding track record of establishing operational excellence and best practice sales processes
that drive record-setting revenue growth.

Results-driven Sales Leader with more than 15 years of building top-ranked sales teams that cultivate customer
loyalty and deliver sustainable business growth.

Proven success in orchestrating business transformations and turnarounds impacting both business/financial
performance and employee satisfaction, morale, and career progression.

Recognized as a consummate professional with intuitive insight into people and the ability to design innovative
solutions that optimize performance and productivity.

Collaborative leader skilled in engaging stakeholders in corporate vision, creating a sense of ownership, and
inspiring change through transparency and respect.
AREAS OF EXPERTISE INCLUDE:

Sales & Operations Management Sales Force Development & Leadership Turnaround/Change Management
Budget / P&L Management

Sales Coaching, Mentoring & Training

Key Account Management

Consultative Solutions Selling

Customer Relationship Management

Marketing & Fundraising Strategies

P R O FE S SIO NA L E X P ER IE N CE
LINKEDIN PROFINDER Austin, TX
Freelance Consultant

2016 Present

Through LinkedIn ProFinder, potential clients looking for business consultants request services they need. I provide
general small business management advice and training in sales, operations, and customer service.

BUSINESSUITES LP, MEMBER OF REGUS GROUP Austin, TX

Center Manager

2011 2016

Held full P&L responsibility for office business center. Cultivated organizational culture focused on empowering staff
and clients to succeed. Directed all daily operations including finance, accounting, pricing, billing and collections, client
relations and service, sales and marketing, and human resources. Built and lead high-performing team of Client Service
Coordinators through training, cross-training, professional development, information/knowledge sharing, and
performance management.

Ranked consistently among Top 5 closers out of 29 centers with highest close rate for two years, 100%
occupancy twice, and record-high billings of up to 25% over average sales production. Transformed sales process
from product promotion to consultative selling, effectively positioning center as a business partner to clients.

Achieved highest monthly EBIDTA totals in company history in 2015 with 44.7% EBITDA margin and highest
monthly billings of any location in the last seven years in October 2015.

Maximized profitability at above-mentioned record levels and delivered industry-low breakeven occupancy
rate of 39.6% by developing analytics-based portfolio management framework that balanced pricing, occupancy,
and short/long-term clients.

Contributed to 40% increase in company sales over two-year period (October 2013 October 2015) by
onboarding 15 new managers. Utilized an individually customized onboarding process for each manager that built

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competency and confidence in these new hires, reducing corporate on-the-job sales training from an average of
three weeks to one. Additionally, produced sales process training video that instilled consultative selling mindset.

Mentored Client Service Coordinator to earn promotion to Center Manager and achieve exceptional first-year
performance with record-setting billings and 100% occupancy.
Named 2015 Can Do Spirit Award winner with two prior nominations in 2012 and 2013. The Can Do Spirit Award
is BusinesSuites highest honor and adopted from President Lyndon B. Johnsons admiration of his wifes can do
spirit with permission from their daughter, Luci Baines Johnson.
Led team of Client Service Coordinators to win 2015 Sales Award and consistently maintain companys highest
close rate by providing training and support that included one-day regional sales training event.

LEWISTON CIVIC THEATRE INC. Lewiston, ID

Executive Director

2003 2011

Held full P&L responsibility for all theatre operations; cultivated professionalism and excellence across entire enterprise.
Worked directly with Board of Directors to develop long-range strategies and plans for donor development, fund
raising, and financial performance improvement. Led team of three direct reports, including Artistic Director, Technical
Director, and Box Office Lead. Coached, trained, and oversaw more than 400 production staff members annually.
Reported to Board of Directors.

Boosted attendance 55% in first three years, doubling revenue, by leveraging network of contacts from Cable
One to secure production sponsorships and advertising, as well as creating, developing, and orchestrating
compelling PR and marketing programs.

Turned theatre operations around to consistent profitability by establishing administrative best practices,
financial controls, customer service standards, and automating manual, paper-based systems including
implementation of electronic ticketing system.

Promoted fundraising and patronage opportunities by representing theatre to local community groups,
business associations, and arts organizations.

CABLE ONE ADVERTISING INC. Lewiston, ID

Account Executive Cable Advertising

2000 2003

Drove advertising sales through cold calling, prospecting, and compelling presentations of cable advertising offerings.
Documented and reported on all sales efforts and results.

Achieved 107% of sales goal by building and leveraging relationships with small business owners to define their
needs and clearly articulate benefits on affordable advertising. Recognized with Presidents Eagle Award for
accomplishment (2002).

Additional Experience:
Palouse View Dental Center Co-Administrator
SpaLady Regional Sales Manager

E D U CA T IO N
UNIVERSITY OF CONNECTICUT

Bachelor of Arts in Languages and Political Science

Deans List, All Semesters

Member, Sigma Delta Phi Honor Society