Professional Documents
Culture Documents
An Environmental Expert with over 18 years of extensive hands-on management experience in the
healthcare industry. Supervised teams to develop and execute systems and processes which reduce
costs, greatly improve employee performance and customer satisfaction.
Strengths:
Strong leadership ability.
Ability to motivate staff to peak performance levels.
Bilingual – (English/Spanish)
Familiar with healthcare related regulatory codes in New York, Virginia, Maryland
and the District of Columbia.
Proven ability to implement viable solutions.
Repeatedly recognized for being goal oriented and results driven.
Team player with the tested abilities to work under a wide variety of circumstances.
PROFESSIONAL EXPERIENCE
Maria I A Vought 1
April 2008 – March 2009
Wilson Technologies Inc.,
Walter Reed Army Medical Center
Director of Customer Support and Quality Control
Responsible for the administration and control of the EVS annual budget of 1.8
million dollars.
Direct, manage, and supervise staff of 62 housekeeping workers, 4 Leaders, and 2
supervisors.
Key member of several committees including but not limited to the Infection Control
Committee, Emergency Preparedness Committee, Hazardous Materials Management
Committee, “Improving Workflow on Patient Care Units” Committee which was
recognized by the Maryland Hospital Association and the American Hospitals
Association.
Implemented systems which improved “Waste-Stream Management” reducing
monthly costs by 14%. Recognized by Hospitals for a Healthy Environment ‘Mercury
Elimination Program’ which presented an award to DCH for implementing programs
and policies that will protect the environment, improve worker safety, reduce pollution
and advance community health.
Responsible for Environmental Services training programs, Customer Service training
program and Supervisory Development program.
Maria I A Vought 2
Increased revenue by 17% through an aggressive advertising campaign.
Responsible for Special Events set-ups which included venues such as Fashion Shows,
Political Debates, Fresh Air Markets, Weddings and Trade Shows for up to 500
guests. Managed “RE-OCC” preparing units for new residents
Implemented and managed department’s Quality Improvement Program and Customer
Satisfaction Program
Provided guidance and advice to government and private companies in the area of
facilities management.
Designed cost savings programs for customers in the areas of waste management,
contract management, building safety, custodial and environmental management.
Designed inspections and monitoring programs to enable clients to monitor
departmental performance and the performance of vendors.
Assisted clients in the preparation of performance based work specifications.
Responsible for conducting the “Strategic Analysis” in all healthcare, residential and
educational institutions and preparing recommendations for clients.
Responsible for design and development of Environmental Services training
programs, Customer Service training program and management development
programs at corporate level and for customers.
Responsible for the conduct and development of training throughout the organization.
Conducted Environmental Services inspections in health care facilities to assist
customers in preparation for JCAHO, DCRA, and regulatory inspections.
Maria I A Vought 3
1999 – (Sept. – Dec.)
HPA Consultant
The National Institutes of Health
Bethesda, MD
Contracted by NIH, Clinical Center HFCD
Maria I A Vought 4
Director of Environmental Services,
Interfaith Medical Center
St. John’s Division
BKLYN, N.Y.
Responsible for the administration and control of an annual budget of $2.5 million.
Supervised staff of 67 housekeeping workers, and 4 supervisors.
Certified as a Management Development Coordinator by ServiceMaster and charged
with training new management hires.
Implemented systems with improved “Waste-Stream Management” which increased
recyclable refuse by 47%, and reduced “Regulated Medical Waste” by 25% resulting
in an annual cost saving of $100,000.
Managed inventory, budgeting, equipment control, and linen distribution.
Chaired Patient Satisfaction Committee and introduced a Courtesy Program through
staff education.
Developed and implemented a facility beautification program.
Prepared and monitored performance based contracts in Laundry and waste
management operations.
Assistant Housekeeping Manager,
Mount Sinai Medical Center,
N.Y.C., N.Y.
Achieved record level scores in independent “Patient Satisfaction Surveys” for the
Maternity department.
Supervised 45 housekeeping workers in a hectic, fast paced environment.
Coordinated housekeeping services in “V.I.P.” area.
EDUCATION/PROFESSIONAL DEVELOPMENT
Graduate of Beach Channel High School, August 1978, Rockaway Beach, N.Y
Professional Certification/Memberships:
2008 AHA Certified Healthcare Environmental Services Professional
2008 Member ASHES
2007 Maryland Hospital for a Healthy Environment (MD H2E)
2004 Computer training, PowerPoint
2003 Computer Training, Facility Solutions using Palm Applications
2002 National Association for Senior Healthcare Executives, Washington DC
2001 Team Cleaning Educational Series
2000 Computer Training, PowerPoint
1999 HEM Certification (Certified Healthcare Environmental Management)
1998 Computer Training: Excel, Project Manager, Microsoft Office
1995 ServiceMaster Management Development Coordinator
1994 Resilient Floor Care Specialist, Carpet Care Specialist
1992 ServiceMaster Management Review Program
Maria I A Vought 5