ALM

Frequently Asked Questions

04-Dec-2011

2006 General Motors

Corporation

No part of this information may be used

without the written consent of General
Motors

Table of Content
1

4
5

6
7

ALM Process/Configuration/Methodology.............................................................................4
1.1
What are the benefits/features of Quality Center?.........................................................4
1.2
What is the main purpose to storing requirement in Quality Center?.............................4
1.3
Are Use Cases treated as Requirements or Test Cases in ALM?..................................4
1.4
How do I get the Test Tollgate Reports from ALM?........................................................4
1.5
How do you identify a test case as UAT, SIT, System, etc?...........................................4
1.6
What is Test Lab Module?.............................................................................................4
1.7
What is coverage status, what does it do?....................................................................4
1.8
Can QC store test results?............................................................................................5
1.9
The RTM is missing 2 columns, Design Component and Code component. How do I
add them?................................................................................................................................ 5
1.10
Where do you find the RTM?.....................................................................................5
1.11
Does ALM support Business Process Modeling?.......................................................6
1.12
How can I activate defect email notifications?............................................................6
1.13
How can I enable project versioning?........................................................................6
ALM and SDP integration.....................................................................................................6
2.1
What is Requirements Group and Category?................................................................6
2.2
How do I create SDP reports?.......................................................................................6
2.3
Why cant I add additional requirement types or add data elements to the requirement,
test or defect entities?..............................................................................................................7
Data Loads/Data Migration...................................................................................................7
3.1
How do I export Excel files into ALM?............................................................................7
3.2
How can requirements, test cases and test scripts be migrated from QC10 to ALM11? 8
3.3
How will migration to the new instance affect my id?.....................................................8
3.4
Why did my requirement description disappear?...........................................................8
3.5
Can requirements in Caliber be migrated to ALM11?.....................................................8
3.6
How to export the file from Quality Center to Excel / Word?..........................................8
3.7
When we do a mass input/migration I do not want all of the email alerts to go out to the
people. What should I do?......................................................................................................9
3.8
How do you migrate from QC 9.2 to ALM 11?..............................................................10
Training............................................................................................................................... 10
4.1
What training is available on ALM?..............................................................................10
4.2
Is there any documentation that can be referenced for ALM?......................................11
Potential Errors................................................................................................................... 11
5.1
What happens if I receive an error creating or updating System or Business
requirements?........................................................................................................................ 11
5.2
What do I do if I receive a SQL error while generating an excel report in Analysis
module?................................................................................................................................. 11
5.3
What issues will I encounter when reporting on copied data?.....................................12
5.4
What programs are in conflict with Quality Center?.....................................................12
Performance Center/LoadRunner.......................................................................................14
6.1
Does GM have floating licenses for LoadRunner?.......................................................14
ALM Tool Installation and initial project setup.....................................................................14
7.1
What is the URL for ALM?...........................................................................................14
7.2
What is my ALM id?.....................................................................................................14
7.3
How do I reset my password?.....................................................................................14

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7.4
If I am the Project Admin, how do I change the roles of other users that were added as
viewers?................................................................................................................................ 16
7.5
How do I access ALM?................................................................................................17
7.6
Why is Change Password link not displaying?.............................................................19
7.7
How can I re-install ALM 11?.......................................................................................20
7.8
How to resolve ALM Performance issues?..................................................................22
7.9
How can I resolve ALM installation problem if I use Aventail VPN Connection?..........24
7.10
How do I install ALM 11 using IE9?..........................................................................25

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1 ALM Process/Configuration/Methodology
1.1 What are the benefits/features of Quality Center?
Quality Center is a comprehensive test management tool that is web-based and
supports high level of communication and association among various stakeholders
(Analyst, Developers, and Testers etc.). One can also create reports and graphs for
Analysis and Tracking for Test processes.

1.2 What is the main purpose to storing requirement in Quality Center?

You store requirements in Quality Center for following reasons:
a. To ensure 100% coverage: You can create and track test plan / sets for the
requirements stored in Quality Center to ensure all the requirements are tested.
b. Easy Change Management: If any requirement changes during course of test
case creation, the underlying test case is automatically highlighted and Test
Engineer can change the test case to suite the new requirement.
c. Ease of Tracking: Using Advanced Reporting & Graphs provided by QC,
Managers can determine various metrics useful in project tracking and
monitoring.

1.3 Are Use Cases treated as Requirements or Test Cases in ALM?

For now, based on SDP, Use Cases are treated as Requirements. We are taking this
concern under advisement and will research this issue and determine an enterprise
solution.
The one concern with defining Use Cases as Test Cases is that it will not support the
RTM relationships as we cannot relate test cases to other test cases.

1.4 How do I get the Test Tollgate Reports from ALM?

Go to the Dashboard Section, Analysis View and determine if an existing report is
suitable for your Tollgate needs. The Test Case Execution Status Trending Report and
the Defects by Status Grouped by Severity may accomplish this. Otherwise, you will
need to create customized report(s).

1.5 How do you identify a test case as UAT, SIT, System, etc?
In the ALM V11, there is no Test Type field.
Many tests are utilized for multiple
purposes. Test types will be identified through associating the tests with the Test Cycles
(ie. SIT, UAT).

1.6 What is Test Lab Module?

In order to execute a Test Case from the Test Plan Module, it needs selected into a Test
Set in the Test Lab Module. Test Cases are created in Test Plan Module and they are
executed in Test Lab Module.

1.7 What is coverage status, what does it do?

Coverage status is percentage of testing covered at a given time. For example, if you
have 100 test cases in a project and you have executed 35 test cases than your
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coverage status of the project is 35% Coverage status is helps keep track of project
deadline.

1.8 Can QC store test results?

Yes, when you run steps the Actual results can be recorded in the bottom right section
of the dialog box under Actual.

1.9 The RTM is missing 2 columns, Design Component and Code

component. How do I add them?
These fields are currently not available in ALM. These fields will need to continue to be
added manually added to the RTM.

1.10 Where do you find the RTM?

Standard requirement matrix can be generated from the requirements tab view.

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a) Word document format is found under Document Generator Favorites. If not

found, please contact STR team
b) Excel version is found in Analysis Public Documents
c) The STR team is also working on an exceptions view that will be available in the
Public reports

1.11 Does ALM support Business Process Modeling?

The Business Process model component can be utilized, however, you have to provide
the model from a licensed modeling tool. GM does not have a specific modeling tool
that is being used and has not provided licenses. If you can obtain funding for a
modeling tool, you would be able to import the model and utilize the module. The ALM
product supports xml and xpdl file types. You cannot attach power point business
models.
You create the models outside of ALM, import them and then you can link for traceability
to requirements and tests and also create assets from the model. This youtube video
on ALM/QC business process functionality gives a pretty good overview:
http://www.youtube.com/watch?v=KYUq2Axejjk

1.12 How can I activate defect email notifications?

Contact the STR ALM support team to turn on email notifications

1.13 How can I enable project versioning?

Contact the STR ALM support team to activate project versioning. Note: once a project
is versioned, it is not recommended to de-activate.

2 ALM and SDP integration

2.1 What is Requirements Group and Category?
Both Requirements Group and Category are SDP data elements and are required to add
a requirement. The group is a list containing a breakdown of the specific requirement

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sections of the Business Requirements. The category is just a further breakdown. When
adding a requirement, make sure you select the Group 1st then the category.

2.2 How do I create SDP reports?

a) Click on Dashboard - Analysis View and open the Public / Standard Metrics / SDP
document folders
b) Select appropriate SDP report and click Generate
c) The SDP reports will generate all sections of the documents; however some will
content in not included in ALM and will need to be cut and pasted from other
documents such as the Introduction/Project Description

2.3 Why cant I add additional requirement types or add data elements to
the requirement, test or defect entities?
The core template that was created and is applied to all projects is based on the GM
SDP Methodology. The template aligns the tool to the SDP and also provides uniformity
for cross entity reporting.
Any change to the template will necessitate a change to the SDP. A change can be
requested but it will need to be reviewed and approved not only by the ALM team but the
methodology team as well.

3 Data Loads/Data Migration

3.1 How do I export Excel files into ALM?
To export an Excel file into ALM you need to install the Excel Add-in plug in. To install
the Excel Add-in plug in go to the Add-ins link on the ALM landing page and it will open a
window that will have a link to More Add-ins, clicking on the More Add-ins link will take
you to a page where the Excel-Add-in can be downloaded from. Upon clicking on the
link you will see an installation guide, a user guide and the Excel Add-in. To install
follow the instructions. If you have an old version of the Excel Add-in, please uninstall
via your add/remove programs before you follow the above instructions.
There are two common reasons that the Excel Add-in will not work:
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Local client side registration - Run the client registration: URL

https://almgm.saas.hp.com/qcbin/ -> Add-Ins Page ->HP ALM Client Registration
-> Scroll to bottom of page -> Select Register HP ALM Client
VB Script is not a trusted source from your Microsoft Excel. Instructions to
correct this reside in the ALM Microsoft Excel Add-in Guide.
Wrong url use https://almgm.saas.hp.com/qcbin/ not
https://almgm.saas.hp.com/qcbin/start_a.jsp

3.2 How can requirements, test cases and test scripts be migrated from
QC10 to ALM11?
a) Requirements, test cases and test scripts can be downloaded to excel and then
uploaded to ALM11
b) When uploading test cases into ALM and receive a message Row: x, Column: A Field 'Subject': Value Subject\Test is not a valid list item, please contact the STR ALM
support team.
c) When migrating/mapping new projects user ids should be changed prior to migration
in the specific projects so that old is are not prorogated to the new ALM instance. Find
all/replace all can be used in the project that is migrated. The Data Mapper tool will
not address the user id migration

3.3 How will migration to the new instance affect my id?

a) You will receive a new Id for the new instance
b) There will be a manual change made for the relevant id owner/id fields so that you
can change the requirements/tests/defects associated with your old instance id
c) Data Mapper tool can only be used from ALM version 11 to ALM version 11.
d) When utilizing the Data Mapper tool on the source instance, the person running the
tool, must have TDAdmin access to the source project.

3.4 Why did my requirement description disappear?

If you change the requirement type utilizing the ALM screens, it will display a new format
and all fields will be reset. Do not save the requirement and change back to the original
type. Copy the description to notepad and then change the requirement type.

3.5 Can requirements in Caliber be migrated to ALM11?

a) There is an export capability in Caliber to download requirements to excel and then
upload to ALM11
b) The Caliber to ALM integration is not support in ALM1.1

3.6 How to export the file from Quality Center to Excel / Word?
a) Requirement tab Right click on main Req/click on export/save as
b) Test plan tab: Only individual test can be exported. No parent child export is possible.
Select a test script, click on the design steps tab, right click anywhere on the open
window. Click on export and save as
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c) Test lab tab: Select a child group. Click on execution grid if it is not selected. Right
click anywhere. Default save option is excel. But can be saved in documents and
other formats
d) Defects Tab: Right click anywhere on the window, export all or selected defects and
save excel sheet or document.

3.7 When we do a mass input/migration I do not want all of the email alerts
to go out to the people. What should I do?
Owners / creators of baselines need to notify projects that have imported the any of the
baselines of the library of the baseline change. This should be done by using the built in
email functionality in ALM.

Navigate to the Alert Rules section of customization, note you may not see all of the below
options depending on your access level.

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Turn off the alert rule for When a requirement is modified, alert the associated tests and When
a requirement is modified or deleted, alert traced to requirements and child requirements
You can then sign out, export from excel without the alert rules. Once done, turn those two
rules back on.

3.8 How do you migrate from QC 9.2 to ALM 11?

1. There is no automatic conversion tool from QC9.2 to ALM11. The conversion must be done
as an Excel export from 9.2 and an Excel import into ALM 11
2. The data that can be loaded via excel is
a. Requirements (business/system) and Use Cases as a Requirement Type
b. Test Cases
3. Please note that loading via excel will lose relationships between the objects.

4 Training
4.1 What training is available on ALM?
1. ALM QC and PC product features are available via Help
a. Product Feature Movies
b. Knowledge base
2. ALM QC and PC Welcome Page
a. Product Feature Movies
b. User Guides
c. Tutorials
3. ALM GM QC standards presentation is available and will be sent with onboarding
materials
4. Instructor Led training will be available after November 1st.

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4.2 Is there any documentation that can be referenced for ALM?

1. HP ALM Whats New - this document will detail the changes from Quality
Center 10 to HP ALM Quality Center 11.
2. HP ALM User Guide - This is the Quality Center 11 user guide. Please refer
to this for question on how to do stuff in QC.

5 Potential Errors
5.1 What happens if I receive an error creating or updating System or
Business requirements?
Solution need to reinstall ALM client; contact Debra.hart@hp.com ,
Cyndi.Hall@hp.com and Nadeem.Shuttari@hp.com for the .bat file before proceeding
with the fix below
1) Remove the Excel Add-In if you have it:
Start -> Control Panel -> Double click Add or Remove Programs -> Wait for
the list to come up.
Select HP ALM Microsoft Excel Addin -> Select the Change/Remove button
-> choose the Uninstall option follow the prompts.
2) Uninstall the existing Quality Center client:
Obtain .bat file from contacts above
Rename the file to Uninstall_ALM11.bat
Double click the .bat file to run the QC client uninstall it will open a command
window so you can watch it work it takes a few minutes.
3) Access the Quality Center URL to have the client automatically re-installed:
Go to the QC URL: https://almgm.saas.hp.com/qcbin/
Select the Application Lifecycle Management Link
Let the install complete
Logon and verify you can now create Business or System Requirements
4) Reinstall the Excel Addin if you need it:
Go to the QC URL: https://almgm.saas.hp.com/qcbin/
Select the Add-Ins Page Link
Select the More HP ALM Add-Ins Link
Select the Microsoft Excel Add-In link -> Select Run Follow Prompts
Select Back
Select HP ALM Client Registration Link
Scroll to the bottom of the page and select Register HP ALM Client allow
the install to complete
Run Excel and make sure the Export to HP ALM Addin shows up in the Add
Ins Tab

5.2 What do I do if I receive a SQL error while generating an excel report in

Analysis module?
You need to have the Visual Basic Macros enabled as a trusted source.
directions below:

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5.3 What issues will I encounter when reporting on copied data?

Make sure that when you have been copying test sets for new test cycles, that you
select new test release/cycles and/or ensure your reports are not selecting duplicate
data. You might see double the #s that you expect.

5.4 What programs are in conflict with Quality Center?

Programs that have been seen to cause conflicts with Quality Center are
NVIDIA Display Driver
MSN Toolbar
Yahoo Toolbar version 5.5.7.0
McAfee Privacy Service
Bell South Fast DSL Help Center
Surf Safari by NetZero
Gator
Go!Zilla
Gator Information Network (GAIN)
GMT.exe (another Gator product)
CME.exe
Norton Internet Security
SnagIt with Internet Explorer add-in
IBM Proventia
IBM BlackIce
Hotbar
MS Live Messenger
MS NetMeeting
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a.

b.

c.

d.
e.

f.
g.

Oracle IMeeting
Windows Desktop Search
JetAudio
WebEx
Oracle JInitiator
Veritas Enterprise Vault user Extension 6.0
PCAnywhere 11.0.1
Mekko Graphics
Microsoft SharePoint
Compuware's DevPartner Studio
(http://frontline.compuware.com/nashua/kb/doc/1711.asp)
Microsoft Discussion Forum (see Document ID 29995 - Error: "Win32 Error.
Code: 1400. Invalid window handle" ) HIDAPI.DLL from McAfee Entercept(a host
intrusion prevention software)
Informix MaxiVista
Close Quality Center on your machine and disable these applications on your
machine. Open the Task Manager and verify the processes for these applications
are not running. Then, log back into your Quality Center project and try to
duplicate the issue.
If you do not have any of the above programs running on your machine, close all
applications on your machine and start Quality Center to see if you can
reproduce the error message. If you cannot, then open up one application at a
time until your issue is reproduced.
Another way to confirm that the issue is caused by some application running on
the client machine is to re-start your computer in "Safe Mode" and see if the
issue can be duplicated again. If you are unsure how to start your computer in
"Safe Mode" then please get help from your IT personnel.
If you still have this issue, then perform the following steps to see if you have
another application installed that may cause this issue.
To help ensure that your machine is clean of known ad-ware/spyware programs
installed on your system, below is a URL to a site that has a freeware utility that
scans your system for known ad-ware and spyware programs on a system. Adware and spyware programs are known to be very malicious and almost
undetectable by a regular user, causing intermittent or persistent problems with
the system, especially the Web browsers.
http://www.lavasoftusa.com/support/download/
1. Download Ad-ware 6 and install the software (you can uninstall after you are
done checking).
2. Launch Ad-ware 6 and click <Start>.
3. Use the default scan mode and click <Next>.
4. Wait for the scan to complete (this will take a while).
5. After the scan completes, click <Next>.
6. In the Scanning Results, you will see a list of files/objects that are possibly adware, spyware, or cookies. If you are not comfortable clicking on all the options
before the "Next" button to remove these items, save the log file and review it
with your systems people to see if anything is needed for your environment.
7. Click <Next> to remove the selected items.
8. Close Ad-ware 6 after removing the items, and try Quality Center again.

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6 Performance Center/LoadRunner
6.1 Does GM have floating licenses for LoadRunner?
No.

7 ALM Tool Installation and initial project setup

7.1 What is the URL for ALM?
https://almgm.saas.hp.com/qcbin/

7.2 What is my ALM id?

We are not using the GMID for ALM user ids. Because the ALM instance is in the cloud
and not included with Single Sign-On, they have asked we assign an id and password
unique to ALM. The naming convention for the new ids is Process area (GBS, GSSM,
OS, PD, etc) followed by first initial/last name (eg. CSTODHart)

7.3 How do I reset my password?

Password Change Process:
Go to
https://almgm.saas.hp.com/qcbin/
Step 1: Click on Have a login problems.

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Step 2: Click on Change my password.

Step 3:
Change Password as required.
Password must contain at least 1 uppercase letters.
Password must contain at least 1 numeric characters.
Password must be between 6 and 20 characters in length.
Password must be changed every 90 days.

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7.4 If I am the Project Admin, how do I change the roles of other users that
were added as viewers?
a. Login to the project
b. Click on Tools Customize

c. Click on project users and id that needs to be modified

d. Add or remove roles for the user by utilizing the > or < buttons.

7.5 How do I access ALM?

Pre-installation:
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Please note: ALM is not compatible with IE 9.0 use ALM client
If you are Windows 7 running in 64 bit mode, try using a 32 bit IE session.
Due to an issue with GM Online PCs, there may be a few extra steps to
complete for installation
Steps:
Before clicking on the link a. Start programs and find internet explorer and right click
b. Click on Run as administrator
c. Brower will launch and type in url
d. If on Windows 7, click on Tools, Click on compatibility mode
Click on https://almgm.saas.hp.com/qcbin/
The application will download components to your PC
Security patch
Normally there is a Security patch that is required to complete the installation.
http://www.microsoft.com/download/en/details.aspx?id=8328
Select the 32 bit version (vcredist_86.exe) . It may take as long as 10-15 minutes
Cloader error:
If you did not apply the security patch, you may receive the following Cloader error.

There are 2 potential solutions:

CLoader Option 1 - ALM Client Registration
1) Close the browser and open a new window and go to
https://almgm.saas.hp.com/qcbin/
2) Click on Add-Ins Page link

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3) It will open a new browser as below

4) Click on HP ALM Client Registration

5) This will load all the client side components. This will take approximately 5 to 10
minutes based on your network speed.
6) Once this is complete close and re launch the browser

CLoader Option 2 Contact the STR team to assist with Cloader

installation

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Other troubleshooting hints

If you are still unable to reach the website or receive several download errors
e. Star t programs and find internet explorer and right click
f. Click on Run as administrator
g. Brower will launch and type in url
h. If on Windows 7, click on Tools
i. Click on compatibility mode
If you are still unable to reach the website; the suggestion is to utilize the client interface:
a. Delete your history and cache for your IE settings.
a. Tools Delete Browsing history
b. Tools Internet options Delete temporary files, history, cookies, etc
b. Run the client side registration and ALM connectivity from the addins page (on
main screen).

For GM ONLINE PC configurations only; a proxy setting is required:

Set up proxy to reach ALM
e. Click on the Start button in the lower left of your GM OnLine machine
f. Select Control Panel on the right hand side
g. Select Network and Internet
h. Select Internet Options
i. On the Internet Properties Pop Up Select the Connections Tab
j. Click on the LAN Settings button
i. Deselect Automatically Detect Settings box
ii. Deselect Use Automatic Configuration Script box
iii. Select the Use a Proxy Server Box and enter in the address field
144.72.225.21, and enter port 80.
iv. Check Bypass proxy server for local addresses
v. Then click OK
vi. Then click OK from the Internet Properties Pop Up
k. Close your instance of IE and restart and enter url
You now should be able to access ALM at this point.
If you have issues with reaching other GM sites after you are using the proxy,
recheck your normal browser settings for Automatically Detect Settings box and
Use Automatic Configuration Script

7.6 Why is Change Password link not displaying?

Sometimes ALM does not displaying all the links because of screen resolution.
Go to https://almgm.saas.hp.com/qcbin/

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Press and hold Ctrl key and move the external mouse wheel towards down slowly. All the links
will display after completing the above step.

7.7 How can I re-install ALM 11?

Save UninstallALM11.piz on your desktop.

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Rename the file UninstallALM11.piz to UninstallALM11.Zip

Open UninstallALM11.Zip with Window Explorer.

Double Click Uninstall_ALM11.bat.

Bat file will delete ALM DLL files.

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After completing the process for deleting ALM DLL files re-install ALM 11.
https://almgm.saas.hp.com/qcbin/

7.8 How to resolve ALM Performance issues?

For Non-GM Online Machine Configuration:
Step 1: Open Internet Explorer. Click on Tools. Click on Developers Tools.

Click on Cache. Click on Clear Browser Cache for the Domain.

Step 2:
Open Internet Browser. Click on Tools. Click on Internet Options. Click on Connections.
Click on LAN Settings.
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LAN Settings should look like.

XP Configuration:
Increase IE memory by going to Tools:
Click on Internet Options .
Click on Browsing History.
Click on Settings .
Click on Disk Space to Use.
Increase to 250.
Optional for Some users:
Click on Internet Options.
Click on Browser History.
Click on Settings.
Click on Disk Space to Use.
Increase to 250.
Click on Disable auto-protect in Internet Explorer.
Click on Disable GM proxy or Auto detect setting.

For GM ONLINE PC configurations:

Follow Step 1 and 2 as shown above and if wont work then a proxy setting is required
as mention For GM ONLINE PC configurations only
Try with Select and Deselect
Automatically Detect Settings box
Use Automatic Configuration Script box

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XP Configuration:
Increase IE memory by going to Tools:
Click on Internet Options .
Click on Browsing History.
Click on Settings .
Click on Disk Space to Use.
Increase to 250.
Optional for Some users:
Click on Internet Options.
Click on Browser History.
Click on Settings.
Click on Disk Space to Use.
Increase to 250.
Click on Disable auto-protect in Internet Explorer.
Click on Disable GM proxy or Auto detect setting.

7.9 How can I resolve ALM installation problem if I use Aventail VPN
Connection?
Before Installing the ALM, please ensure the following browser settings:
Go to Connections
First check the use proxy server for your LAN and to address add 144.72.325.21 Port 80
and then uncheck the use Proxy server for your LAN
Check Automatically detect settings
Check Use automatic configuration script

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7.10 How do I install ALM 11 using IE9?

IE9 is not supported. However, follow these steps to Install ALM 11.
1. Add the url https://almgm.saas.hp.com to your trusted sites by going to Tools -> Internet Options ->
Security Tab -> Trusted Sites -> Sites -> Add

2. Make sure you run the site in Compatibility View

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3.1 Make sure you have the proxy/lan settings as follows if youre on a GM machine,
using the OnlineAtWork network.

3.2 If youre on a HP machine, using the HP VPN, on GM Guest network, use the
following settings.

3.3 If youre on any machine on the GM Guest network, use the following settings.

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If youre using a 64bit operating system, please use the 32bit IE that comes with windows under
Start -> All Programs -> Internet Explorer instead of the 64bit version.

Revision History
Project
Version
Number
11.0
11.1

Date
Updated

Revision Author

Brief Description of Changes

7-Nov-2011
16-Nov-2011

Debra Hart
Simi Ganjoo

Section 7.1 & 7.2 added

Question 7.3 updated

11.2

08-Dec-2011

Debra Hart, Nadeem

Shuttari, Simi Ganjoo

Questions 1.12, 1.13, 2.3, 3.8,

7.6,7.7, 7.8, 7.9 added

11.3

14-Dec-2011

Victor Liu, Nadeem

Shuttari, Simi Ganjoo

Question 7.10 added

ALM Frequently Asked

Questions

Version 11.3

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