Professional Documents
Culture Documents
Table of Contents
Part A: Solution Description and ------ Credentials
1
Executive Summary 5
1.1
1.2
1.3
2.2
2.3
2.4
2.5
11
16
iv
17
Project Scope
17
2.1.1 Business Process Scope 18
SAP Functional Scope
20
2.1.2 Organisational Scope
23
2.1.3 Technical Infrastructure Scope
24
2.1.4 Enhancement Scope
25
Interface Scope
26
2.1.5 Data Conversion Scope 26
2.1.6 Reports and Forms Scope 27
2.1.7 Training Scope
27
2.1.8 Test Methodology & Plan 28
2.1.9 Go-Live & Post Go-live support
28
Project Work Plan and Estimated Timeline 28
2.2.1 Implementation Timeline & Solution Approach
28
2.2.2 Project Organizational Structure 29
Project Team
29
------ Responsibilities
30
2.4.1 Project Management & Project Methodology
30
2.4.2 Project Preparation30
2.4.3 Blueprint Phase
31
2.4.4 Perform Realization
31
2.4.5 Prepare for Production & Go-Live 32
2.4.6 Post Go-Live Support
32
*****CLIENT*** Responsibilities
32
2.5.1 *****CLIENT*** Project Manager 33
2.5.2 Recommended Project Staffing for *****CLIENT*** Core team
33
2.5.3 Preparation of Deliverables
35
2.5.4 Production Cutover & Go-Live
35
2.5.5 Other *****CLIENT*** Responsibilities
35
2.5.6 Laws, Regulations and Statutes 37
2.5.7 Data File Content and Security
37
2.5.8 Facilities 37
2.5.9 Security
37
2.5.10 Third-Party Charges
37
2.5.11 Use of Data
37
Title
2.6
2.7
2.8
2.9
Appendices
3.1
3.2
3.3
3.4
46
Disclaimer
This document is divided into two parts Part A and Part B.
Part A termed as Solution Description and ------ Credentials comprises of general
information relating to ------, its capabilities and the solution. Part B termed as the
Statement of Work contains accurate description of the scope of work,
assumptions, *****CLIENT*** and ------ responsibilities, list of deliverables and the
associated commercial terms.
ii
Title
Part A is solely for *****CLIENT***s reference and information and is not binding
on either party. Part B is the signature document which shall be binding on both
the parties.
iii
Title
iv
1 Executive Summary
------ India Private Limited (------), thanks *****CLIENT*** India Limited (*****CLIENT***), for
providing an opportunity to submit this proposal. We present this proposal as a confirmation of our
commitment to forge a relationship with your organization based on technology innovation, quality
offerings, and delivery excellence. Our wide range of products and services, experience with
customers across the globe, and cost-effective approach will help you meet your business and
technology objectives.
We look forward to the possibility of enabling *****CLIENT*** accomplish its mission of creating an
optimized and efficient platform that will help *****CLIENT*** integrate operations across functions
and processes.
This document is ------s detailed techno-commercial proposal that would aid *****CLIENT*** in
evaluating our proposition and further the partnership between ------ and *****CLIENT*** into a
long term relationship.
------ understands that *****CLIENT*** would be embarking on an engagement of this magnitude
and criticality with the objective of fulfilling its business process requirements & IT needs and by
means of this proposal we are demonstrating our commitment and ability to assist *****CLIENT***
in meeting this business objective.
We firmly believe that ------ is uniquely qualified to be the partner of choice for the following key
factors.
1.1
1.2
principles would be key to find the right balance between the various trade-offs that may need to
be considered during the implementation.
People
Process
One Team (*****CLIENT***, ------ &
SAP)
Knowledge transfer is key to
sustained success
Timely and Candid Communication
Define the roles & responsibilities in
the new ERP environment
Technology
Focus on Results
acceptance and support needed to sustain lasting change. If appropriate change management is
not performed, the project is put at risk.
By working together and using Organization Change Framework, *****CLIENT*** and ------ will
actively manage change & an effective communication plan in order to:
the Knowledge and Skills to be transferred (typically from consultant to client partner)
Knowledge transfer is a critical aspect of the ------ methodology and has activities woven
throughout the project plan. Recognizing that many project team members will be experiencing an
SAP project for the first time, ------ believes that Knowledge Transfer is vital to enable
*****CLIENT*** to quickly become self-sufficient in executing the new business processes and
practices using SAP.
*****CLIENT*** team members will need to understand how SAP impacts important business
processes in order to effectively design and configure the system
to support Business requirements.
Benefits of the SAP implementation can be accelerated through a robust Knowledge Transfer
program. ------ has a comprehensive set of program templates for Knowledge Transfer on SAP
engagements, leading to conducting of following trainings:
------ will work with *****CLIENT*** to tailor these to the specifics of the engagement.
------s Project management framework incorporates the necessary components to govern a large
and complex SAP project. We have highlighted below several critical areas for project control:
1.2.4.1 Seven Keys to Project Success
Project Reporting
Issue Management
The Seven Keys to Project Success is our framework for assessing and measuring, managing
and reporting on the health of a project.
1.2.4.2
As part of our normal status reporting, we regularly assess the status of the project against the
seven keys to success. An example of this status reporting is as follows:
Our tried and tested management reports provide a framework to identify and manage project
issues and risks. Frequency of such report is once in a month along with monthly project status
report.
1.2.4.3
Issue Management
The potential conflicts that develop during an implementation are defined as "issues" within ------s
Ascendant methodology. Such issues may involve functional, technical or organizational design
impasses, which may have an operational, tactical or strategic impact on the end state. To ensure
that unresolved issues do not slow the progress of the project, ------ employs a structured
procedure to achieve resolution. The Issue Management Procedure was designed to help ensure
that issues, which might impede progress, are addressed and resolved quickly with the input of
the appropriate management teams, committees and/or individuals.
10
The Ascendant SAP Method is designed to be scalable and encourage the iterative definition and
refinement of deliverables throughout the project lifecycle. The project lifecycle is composed of
activities that are organized by phase and domain views. These activities represent specific
activities and deliverables (outputs).
11
This method also enhances SAPs standard Accelerated SAP method by including the Evaluation
and Sustain Phases, and by additional material integrated within the other phases.
Phase 0 Evaluation
This is the pre-contracting phase which is already completed.
Phase 1Project Preparation (Project Management, Preparation & Training)
The purpose of this Phase is to provide detailed initial project planning and preparation for the
*****CLIENT*** project. It is at this Phase of the Methodology that detailed planning and scoping is
conducted. This includes planning for the multiple release strategy, required for the global design
and multiple geography implementations.
Although each ERP project has its own unique objectives, scope, and priorities, the steps in the
Project Preparation Phase help identify and plan the primary focus areas. Information acquired
during Evaluation aligns the proposed ERP implementation package with a business case and
results in the following activities/deliverables:
Stakeholder Assessment
Detailed project plan including release strategy, business process design standards,
development standards and configuration guidelines
12
The purpose of the Business Blueprint or Design Phase is to create a detailed description of
*****CLIENT***s business requirements, define the technical requirements to enable those
business functions, and develop and begin implementing an approach to manage the impacts to
the organization. The methodology supports these tasks with a suite of tools and accelerators.
This Phase also includes the creation of the system technical design, definition of required custom
programming, and the establishment of a development system that is ready for prototyping. Major
milestones achieved during this Phase;
The purpose of this Phase is to configure the system to the specifications of the business and
process requirements documented in Business Design/Blueprint. The main purpose of the
Realization or build Phase is to verify that the system is complete, stable and ready for transfer
into production. This Phase marks a significant shift in the project from designing and building the
solution, toward testing, cutover and go-live. Some of the activities completed in this Phase
include design and development of security, reports, forms, conversions, enhancements;
establishing archiving strategy, establishing quality assurance, design/size of Production systems,
design and development of end user training. The major milestones that must be achieved are:
13
Enhancements complete
Reports created
The purpose of this Phase is to validate readiness for go-live, including testing, end user training,
site preparation, system management and cut over activities. This Final Preparation Phase serves
as a last opportunity to resolve crucial open issues. The major milestones that will be achieved
during this Phase include:
Conversions complete
The purpose of this Phase is to move from a pre-production environment to a live production
operation. Major milestones include the following:
14
Phase 6Sustain
During this Phase the main activities are to provide a framework to sustain and improve the
performance of the system after go-live and to set up an on-going support organization for end
users. In addition to providing end users a help desk to troubleshoot system issues, a postimplementation training program is implemented to provide refresher and new hire training, as well
as advanced skills training. Typically, Sustain activities include:
Sustain phase activities are handled by the core team since it happens after the implementation
team has left the project site. These activities happen over a long term horizon and are excluded
from the purview of the implementation project
15
16
To the extent there is any contradiction, inconsistency or ambiguity between the terms of this
SOW and the Agreement, this SOW will govern. This SOW, its Appendices, and the Agreement
represent the entire agreement between the parties regarding the subject matter and replace any
prior oral or written communications. In entering into this SOW, *****CLIENT*** is not relying upon
any representation made by or on behalf of ------ that is not specified in the Agreement or the
SOW, including, without limitation, the actual or estimated completion date, amount of hours to
provide any of the Services, charges to be paid, or the results of any of the Services to be
provided under this SOW.
Any purchase order or service orders issued subsequent to acceptance of the SOW shall be for
administrative purposes only and any additional or conflicting terms in such purchase order or
service orders shall be void.
17
2.1.1
2.1.1.1
18
Process Scope
Process
Financial Accounting
Sub-Process
Balance Sheet
Profit & Loss Statement
SAP Implementation at *****CLIENT***
General Ledger
Accounts Receivable
Accounts Payable
Inventory Accounting
Closing activities
Asset Accounting
Management Accounting
SAP Components
SAP ECC 6.0 EHP7
19
Quality Management
SAP
Functional
Scope
The following
table gives a
top-level list of
SAP
components
proposed for
the Services.
The detailed
requirements
and
our
solutions
using the SAP
solution
are
presented in
following
pages.
SAP
Component
Scope
Quality Management
SAP QM Sub Modules
QM-Source Inspection
QM Inspection Result Recording
QM In Process Inspection
20
Projects
SAP PS Sub Modules
PS Project Structure
PS Budgeting
PS Project Scheduling
PS Project Profitability
PS WIP Analysis
21
Document Management
Document Management System
Document Management would be used for archiving of documents. The attachments will
be manually attached with transactions without any automated work flows.
Solution Manager
Solution Manager Sub Areas
Central Component Monitoring System
Maintenance Optimizer
Early Watch
Change Request Management
Service Desk
22
Bank Guarantee & LC tracking, interest calculation on working capital would be custom
developed in FI area.
Physical stock lying at *****CLIENT*** premises but payment has already been made by
customer of *****CLIENT*** scenario would be handled considering advance payment
against Sales Order in SD / FI module.
Component assignment to parent finished material will be handled in Sub con process in
MM module
Tax amount adjustment handling for sales side will be addressed by subsequent adjust
scenarios (subsequent debit/credit)
As part of *****CLIENT*** requirements, as a joint venture entity needs to have its own
profit & loss account & balance sheet, the joint venture scenario will be addressed in SAP
FI module.
On TDS Return- The SAP System will generate an output file. *****CLIENT*** will have to
upload the same.
On VAT & Service Tax Return- ST3 for Service tax can be generated as file from system
for uploading by *****CLIENT***. There is no provision for VAT return from standard
system. It is not recommended to do the VAT return from the system owing to frequent
change of VAT authorities
On Balance Sheet as per revised schedule and as per IFRS and Ind-As- Balance Sheet
as per revised schedule and as per IFRS and Ind-As - Business will provide grouping as
per new Schedule VI. For IFRS and IND-AS, ------ will do the technical enablement. Any
accounting consulting is out of scope.
On Provisional JV This will be managed through manual JV. Further elaboration will be
done during Blueprint Phase
On Prepaid Vouchers This will be done through manual JV. A report will be developed, if
needed which can extract details of all prepaid expenses paid. Subsequently, manual JVs
will be passed by *****CLIENT***.
Only relevant patches released by SAP which are important from implementation scope
perspective as determined by ------ will be implemented.
The SAP modules mentioned in the SOW covers the standard and critical business
requirements of *****CLIENT***. However, any requirement from *****CLIENT***, which
cannot be covered in the mentioned modules will be covered through Project Change
Request (PCR)
Scope Exclusion
2.1.2
Any area or activity that has not been articulated above or expressly mentioned as part of the
scope of the Services under this SOW.
Organisational Scope
The organizations in the implementation scope are:
Business Entity Scope
Business Entity
**** Private Limited
23
Proposed Scope
In Scope
Any other business division/*****CLIENT*** subsidiary not defined in above Business Entity Scope
table is out of scope. Any such new entity can be included in scope through Project Change Control
Procedure given in Appendix B-1
No. of
Locations
Proposed
Scope
In Scope
In Scope
1
In Scope
Project Location
The entire engagement would be centrally executed out of the above Corporate Office New
Delhi as project site office (Central Project Office).
2.1.3
24
------ will provide an ABAP Team Lead and one ABAP team member for carrying out RICEF related
developments. ------ ABAP Consultant lead will be responsible for maintenance of overall ABAP
quality standards. Though we recommend that the number of ABAP developments be kept to
minimum, certain number of ABAP developments would be required to carry out the SOW.
The total development object scope is as below.
Type of Development
Number of Developments
Complex
Medium
30
Simple
The complexity is assumed to be low if the development efforts required are up to 3 working days,
the same is medium, if the development efforts required are in the range of 5-8 working days and
the complexity is assumed to be high, if the development efforts required are more than 8 working
days.
Note 1:
Conversions are assumed to be addressed through LSMWs and no ABAP developments have
been envisaged for them. It is assumed that *****CLIENT*** would provide 3-4 ABAP resources
for the purpose of this SOW. ------ would impact training to fine tune the skill-set of such resources.
Each workflow development requires multiple objects to be developed ( for e.g. approval,
rejection, cancellation, partial approval etc. ). Each such object has been considered separately in
the table above. MII effort comprises dashboards & alerts ( as is articulated in the section for
Process Scope ). Equivalent development effort, for such reports (6-8 queries) required for the
alerts/dashboards have also been included in the table above.
During project execution, the actual extent of the ABAP components would be ascertained &
compared with the table above accordingly, any additional components, if required, would be
arrived at by consensus additional effort required would be subjected to project change control
procedure as outlined in Appendix B-1.
The following activities will be in scope of the development work:
1. Understanding Functional Requirements.
2. Establishing development conventions and procedures for acceptance.
3. Developing the ABAP programs specific for *****CLIENT***.
2.1.4
Enhancement Scope
We propose that the base SAP functionality be leveraged to the maximum extent and the good
practices captured in the software be used as far as possible. This will have two advantages:
1. Implementation can be achieved relatively quickly.
2. Further fine-tuning or modifications required can be implemented without too much
rework.
25
If there are any business critical requirements that are not handled by the standard software,
these will be considered on a case-by-case basis and Implementation will be initiated after going
through Project Change Control Procedure outlined in Appendix B-1.
The Enhancement Scope has been articulated in section 2.1.3 above. No source code changes
shall be done in SAP system.
Interface Scope
No interfaces have been considered as part of the scope of work under this SOW.
Any changes to 3rd party / legacy systems will be the responsibility of *****CLIENT***.
All development on the legacy system required to enable the interface will be done by
*****CLIENT*** team and will be *****CLIENT***s responsibility.
*****CLIENT*** will provide required DEV/QA access to legacy system for any development &
testing of the interfaces.
Note : ------ would provide the data templates for uploading master data ( for e.g. for Project / WBS
elements ) into SAP system. The templates are required to be filled by *****CLIENT*** team after
cleaning data from MS-Project / Primavera / Legacy system ( for e.g. ). The same would then be
uploaded into SAP ECC system.
2.1.5
26
Activity
Responsibility
----------*****CLIENT***
*****CLIENT***
*****CLIENT***
------
Activity
Responsibility
-----*****CLIENT***
The detail data conversion scope will be worked out during the business blue print phase.
Dependent on the volume of data to be uploaded, a decision will be taken as to the upload
method. In some cases, this may mean that data will be manually entered into SAP by
*****CLIENT*** resources with the help of ------ where necessary.
The scope of data conversion is limited to specification, cleansing and conversion of master data,
opening balances and open items. No historical data would be uploaded only opening balances
would be considered for data conversion.
2.1.6
2.1.7
Training Scope
Given our understanding of *****CLIENT***s needs in regards to this Implementation, we would
like to offer *****CLIENT*** the following solution for developing and delivering the associated
learning program. This learning program will include:
Development of a training curriculum/plan ------ will be primarily responsible for this task
Design and development of appropriate training courses and supporting materials/training
manuals ------ would provide *****CLIENT*** with the training templates. The training
material would be prepared by *****CLIENT*** core team and supervised by -----consultants.
Delivery of end user training : this would be the responsibility of *****CLIENT*** core team
As Train the Trainer concept ------ will conduct one batch of *****CLIENT*** core team for
each module in scope. This training would be relevant to SAP Implementation at
*****CLIENT***. Training will be conducted at the Central Project Office as per following
indicative schedule:
Module
FI
CO
QM
PS
MM
SD
27
3
3
3
7
5
7
5
5
5
10
10
5
The medium of instruction will be English for this training. *****CLIENT*** will be responsible
for arranging infrastructure for the same.
The implementation would include 2 days of formal product training to the core implementation
team at the beginning of the implementation (Project Preparation phase). The training would
cover the important features of the SAP product suite and key functionality relevant to the
implementation. This will be limited to one batch of core team members per course.
For the Technical Teams- Basis and ABAP from *****CLIENT***, ------ would provide 5 days of
training.
2.1.8
System Integration Testing ensures that all the appropriate transactions, business
processes, policies, procedures, controls and systems are integrated and performing as
expected. Core team of *****CLIENT*** would conduct this testing so that they can ensure the
business is supported.
User Acceptance Testing this ensures that the business solution mapped is in line with the
design inputs as frozen at the end of blueprint phase. UAT is the responsibility of
*****CLIENT*** team. The testing would be facilitated by ------ consultants.
2.1.9
Security Testing ensures that the user profiles created for the SAP production environment
provide the correct authorization for users. This testing will ensure that profiles allow or
disallow processing as defined by the process and change management teams. Additionally,
the profiles will be tested for appropriate segregation of duties. This testing would be carried
out along with UAT above.
2.2
28
2.2.1
2.2.2
29
Review
Intent
Frequency
Duration
Steering
Committe
e
Setting
Strategic
Directions
Review overall project
score card
Fortnightly
till 1st golive
and
monthly
thereafter
3 hrs
-----Participants
Program
Manager,
Project
Manager
Status
Review
Weekly
1 hr
Project
Project
*****CLIENT***
Participants
Project Sponsor,
Steering
Committee
Members,
Project Manager
Project Manager
Review
2.3
Performance
Review project risks &
ensure mitigations are
on track
Manager
Project Team
The following table provides an indicative team size of the ------ Implementation team and the
minimum number of full time core-team members from *****CLIENT***. The total number of
consultants from ------ is indicative of peak load strength in each area. The core team from -----will be based at the Central Project Office
-----Role/Module
Project Manager
Financial Accounting
Management Accounting
Projects
Quality Management
Sales & Dispatch
0.5
1
0.5
--
Total
10
10
Technical-Basis
Other part time roles like: Program Manager, SMEs not included in the above table
2.4
------ Responsibilities
Under this SOW, ------ will undertake the following activities:
2.4.1
30
Following activities, tasks & completion criteria will be used in the Implementation:
2.4.2
Project Preparation
The goal of this phase will be to take to necessary steps to be able to implement SAP in the new
environment and create organizational readiness for it within *****CLIENT***:
It addresses the organizational measures to be taken before the Implementation can start.
It identifies and starts up data cleanup activities which can take considerable time and should
be addressed as early as possible.
It identifies the expected major changes in the current processes due to the Implementation,
so that *****CLIENT*** can start addressing them.
2.4.2.1
Completion Criteria:
This activity will be complete when the Project Kick off is conducted and all resources are
mobilized for the remaining part of the Services.
2.4.2.2
Deliverable Materials:
Project Preparation Document (Refer to Appendix A.2 for detailed deliverables of this phase) the deliverable material would be accepted by the acceptance criteria as detailed in Appendix B-2.
2.4.3
Blueprint Phase
The objective of this stage is to establish the process that will finally be operational in the different
areas of *****CLIENT***. The ------ team will be responsible for putting down a functional and
technical design for the processes required at *****CLIENT*** and also identifying the programs
that need to be written in order to facilitate the process and workflow at *****CLIENT***.
Activities completed in this stage would be
Freeze SAP Organizational Structure.
Establish the different processes in scope for the implementation - Finalize Process design by
validation and discussions.
Document the processes and enhancement requirements and get a sign off on the criticality
of specific developments.
Identify scope creep in the different dimensions of scope and highlight the same to the
steering committee. Propose and obtain concurrence on the resolution approaches.
2.4.3.1
Completion Criteria:
This activity will be complete when the Blueprint Report is delivered / presented to the Customer.
2.4.3.2
Deliverable Materials
------ will deliver the "AS-IS" & "To Be" document
Blueprint Report (Refer to Appendix A.3 for detailed deliverables of this phase) - the deliverable
material would be accepted by the acceptance criteria as detailed in Appendix B-2.
2.4.4
Perform Realization
The purpose of this stage is to implement business and process requirements based on the
Blueprint, including configuration, unit test and system integration testing.
Activities completed in this stage would be
Perform Configuration Prototyping
31
2.4.4.1
This activity will be complete when the Integration Test has completed according to the Test Plan
and deliverables under Appendix A.4 are completed and submitted to *****CLIENT***.
2.4.4.2
Deliverable Materials
Realization Document (Refer to Appendix A.4 for detailed deliverables of this phase) - the
deliverable material would be accepted by the acceptance criteria as detailed in Appendix B-2.
2.4.5
2.4.5.1
Completion Criteria:
This activity will be complete when the Prepare for Production Document is delivered to the
Customer.
2.4.5.2
Deliverable Materials
Prepare for Production Document (Refer to Appendix A.5 for detailed deliverables of this phase) the deliverable material would be accepted by the acceptance criteria as detailed in Appendix B-2.
2.4.6
2.4.6.1
Completion Criteria:
The system will be considered as live for productive use on processing of the first transaction in
the SAP system.
32
2.4.6.2
Deliverable Materials
Go-live handover document (A-6) - the deliverable material would be accepted by the acceptance
criteria as detailed in Appendix B-2.
2.5
*****CLIENT*** Responsibilities
The successful completion of the proposed effort depends on the full commitment and
participation of *****CLIENT*** management and personnel. The responsibilities listed in this are
in addition to those responsibilities specified in the Agreement and elsewhere in this SOW, and
are to be provided at no charge to ------. ------'s performance is predicated upon the following
responsibilities being fulfilled by *****CLIENT***, as scheduled in the project plan. Delays in
performance of these responsibilities may result in additional cost and/or delay of the completion
of the project, and will be handled in accordance with the Appendix B-1 Project Change Control
Procedure.
2.5.1
Serve as the interface between ------ and all *****CLIENT*** departments participating for the
purpose of this SOW.
Administer the Project Change Control Procedure with the ------ Project Manager.
Obtain and provide information, data, and decisions within three working days of ------'s
request unless *****CLIENT*** and ------ agree in writing to a different response time. Review
Deliverable Materials submitted by ------ in accordance with Appendix B-2 Deliverable
Materials Acceptance Procedure.
Resolve deviations from the estimated schedule, which may be caused by *****CLIENT***.
Help resolve project issues and escalate issues within *****CLIENT*** s organization, as
necessary.
Review with the ------ Project Manager any *****CLIENT*** invoice or billing requirements.
Such requirements that deviate from ------'s standard invoice format or billing procedures may
have an effect on price, and will be managed through the Project Change Control Procedure
in Appendix B-1.
2.5.2
Profile
Responsibilities
Executive
sponsor
*****CLIEN
T***
Project
Sponsor
The Project sponsor is the senior most person in *****CLIENT*** who owns
and drives the entire implementation .The Project sponsor defines the
vision for the implementation and drives the realization of the vision. The
role of the Project sponsor is as below:
33
Define the overall vision of the SAP R/3 implementation to the rest of
Role
Profile
Responsibilities
the organization.
Steering
committee
member
-----Project
Executive;
Project
Manager
Empower the Project team and provide all necessary resources for the
Project.
Handle exceptions and major issues tabled for the steering committee
meetings.
Project
Manager
34
Ensure all necessary decisions are taken as per the SOW stipulated
timeframes and are in line with the overall business framework.
Controls the business / IT aspects of the delivery:
Senior
*****CLIENT**
* Resource
Ensures, with help of the business heads, the integrity of the designed
solution
2.5.3
Role
Profile
Responsibilities
Core team
functional
members
Person with
specialized
knowledge of
the
*****CLIENT**
* business
process (es)
in one or more
assigned
functional
area.
Empowered
as a decision
maker with
respect in the
business
organization.
Prepare detailed work plan along with the Project key users and report
progress regularly
Co-ordinate with all other teams to make sure that integration issues
and dependencies are addressed
Identify areas where further input is required and bring this into the
Project in consultation with the Project management team
Preparation of Deliverables
*****CLIENT*** will participate in the preparation of the project deliverables as specified in
Appendix A Deliverable Guidelines.
2.5.4
35
2.5.5
36
Ensure that its staff is available to provide such assistance as ------ reasonably requires and
that ------ is given reasonable access to *****CLIENT*** senior management, as well as any
members of its staff to enable ------ to provide the Services. *****CLIENT*** will ensure that its
staff has the appropriate skills and experience. If any *****CLIENT*** staff fails to perform as
required, *****CLIENT*** will make suitable additional or alternative staff available.
Provide all information and materials reasonably required to enable ------ to provide the
Services. *****CLIENT*** agrees that all information disclosed or to be disclosed to ------ is and
will be true, accurate and not misleading in any material respect. ------ will not be liable for any
loss, damage or deficiencies in the Services arising from inaccurate, incomplete, or otherwise
defective information and materials supplied by *****CLIENT*** .
Ensure it has appropriate agreements in place with third parties including SAP licenses to
enable ------ to perform the Services under this SOW, where *****CLIENT*** is using or
providing ------ with third party information, support or materials for a project including but not
limited to where you are employing other suppliers whose work may affect ------s ability to
provide the Services. Unless specifically agreed to otherwise in writing, *****CLIENT*** will be
responsible for the management of the third parties and the quality of their input and work.
Except to the extent ------ specifically agrees otherwise in this SOW, *****CLIENT*** is solely
responsible for any third party hardware, software or communications equipment used in
connection with the Services.
Bear all financial responsibility to ensure the necessary system access and connectivity
complies with *****CLIENT*** security policy; and
Ensure that adequate system connectivity and security access to in-scope Applications
development / testing / production environments and any other *****CLIENT*** network-based
resources such as system documentation from the project site location at Delhi for the
implementation team and from ------ offices for the post implementation support team;
Provide all the "Data Backup, Recovery and Reinstallation of In-scope applications" required
information, facility, equipment etc. to enable ------ to provide the Services.
Change Management activities will be carried out by the *****CLIENT*** team. ------ will share
their experience and guidelines around the same. ------ will have no direct responsibility of
carrying out change management activities.
All hardware and physical infrastructure such as servers, SAP software, project management
office should be ready as per the project plan. Any delay resulting in project delays will be
addressed through project change control process.
to ------. Data correctness & Data Quality is key for defining the success of system in live
environment.
2.5.6
2.5.7
2.5.8
Facilities
*****CLIENT*** will provide ------ and its personnel with suitable office space, and other
accommodations and facilities that ------ may reasonably require to perform the Services, in
particular secretarial support, supplies, furniture, , telephone/fax communications, high speed
internet connectivity, parking and other facilities for all ------ personnel while working on the
*****CLIENT*** SAP Implementation project. The ------ project team will be located in an area
adjacent to *****CLIENT*** s subject matter experts and technical personnel and all necessary
security badges and clearance will be provided for access to this area. A lockable four or five
drawer cabinet will be provided to ------ personnel in accordance with *****CLIENT*** security
procedures. *****CLIENT*** will be responsible for ensuring that it has appropriate backup,
security and virus-checking procedures in place for any computer facilities *****CLIENT***
provides or which may be affected by the Services.
2.5.9
Security
*****CLIENT*** is responsible for:
2.5.10
The actual content of any data file, selection and implementation controls on its access and
use, backup and recovery and security of the stored data.
Third-Party Charges
*****CLIENT*** is responsible for any third party charges from service providers or other
organizations for provision of and access to systems or software or for survey information, which
is not specifically provided under agreement with ------ and are mutually agreed to be required for
performance of the Services.
2.5.11
Use of Data
*****CLIENT*** agrees that ------ may use and share, within the ------ Enterprise and with third
parties such as subcontractors, consultants and Business Partners, data about *****CLIENT***s
(that is not comprised of *****CLIENT*** confidential information, so identified) that *****CLIENT***
provides ------ under this SOW or the Agreement (for example, addresses, contact names,
revenue information), called "*****CLIENT*** Data", for purposes of *****CLIENT***s existing and
37
new business relationships with the ------ Enterprise. To the extent that *****CLIENT*** s Data
comprises data about natural persons (for example, contact names), or legal persons (for
example, affiliates' data), *****CLIENT*** agrees to inform these persons of the purpose for which
such data are disclosed to ------, to obtain their informed consent to that disclosure and the
subsequent use or transfer of that data by ------, and to fulfill all other legal requirements
necessary to make such use and transfers legal.
2.5.12
2.5.13
Required Consents
Customer is responsible for promptly obtaining and providing to ------ all Required Consents
necessary for ------ to provide the Services described in this Statement of Work. A Required
Consent means any consents or approvals required to give ------ and its subcontractors the right
or license to access, use and/or modify (including creating derivative works) the hardware,
software, firmware and other products Customer uses, without infringing the ownership or license
rights (including patent and copyright) of the providers or owners of such products. Customer will
indemnify, defend and hold ------, our majority-owned subsidiaries and subcontractors, harmless
from and against any and all claims, losses, liabilities and damages (including reasonable
attorneys fees and costs) directly arising from or in connection with any claims (including patent
and copyright infringement) made against ------, alleged to have occurred as a result of
Customers failure to provide any Required Consents to ------. ------ will be relieved of the
performance of any obligations that may be affected by Customers failure to promptly provide any
Required Consents to ------.
2.5.14
Termination
Either party may terminate the SOW, with thirty days prior written notice, if the other party has
committed a material breach of the SOW and if such breach has not been cured during the notice
period. Customer shall pay ------ for all products and services provided up to the effective date of
termination.
38
2.6
Deliverable Materials
------ will deliver one copy of each of the following Deliverable Materials. The content of each
Deliverable Material is described in Appendix A - Deliverable Materials Guidelines. Please refer
the specific reference against these deliverables:
Appendix A.1
Appendix A.2
Blueprint Report
Appendix A.3
Realization Document
Appendix A.4
Appendix A.5
Appendix A.6
2.7
------ accomplishes the ------ activities described in Section 2.4 ------ Responsibilities, and
delivers the items described in the Section 2.6 Deliverable Materials, or
The completion date is reached which is at the end of 1 month of SAP support from Go Live.
*****CLIENT*** or ------ terminates the Services in accordance with the provisions of this SOW.
2.8
Professional Charges
This project will be conducted on a fixed price basis. The fixed price for performing the Services
defined in the Statement of Work will be Rs. 2,20,00,000 (Rupees Two Crores and Twenty Lacs
only). Besides this, *****CLIENT*** will also arrange the facilities for ------ consultants at project
site as described in section 2.5.8.
*****CLIENT*** will also be required to pay additionally service tax or any other indirect taxes and
levies as may be applicable at time of billing. This is subject to change in Government regulations,
which may be in force from time to time.
The above price is exclusive of travel and living expenses identified in section 2.8.1 below.
The above price is exclusive of any hardware and software purchases. All hardware and software
are out of scope of this SOW and is *****CLIENT***s responsibility.
------ will invoice *****CLIENT*** for the Services performed as per the following schedule:
39
Month
Milestone
M1
M2
M3
Project Preparation
Completion of To Be Documentation
Blueprint Completion
Payment
Percenta
ge
8%
2%
10%
M4
M5
M6
M7
M8
2.8.1
5%
25%
20%
15%
15%
*****CLIENT*** will directly bear the expenses of project related travel and stay across project
sites for ------ team. These costs are not part of the OPE expenses estimated. *****CLIENT***
will arrange for economy class air travel and Boarding and Lodging of the ------ team members
either at a guest house, hotel or any other place convenient to *****CLIENT*** on an AirConditioned furnished room with TV and attached bath / toilet on single-occupancy basis.
In order to ensure a reasonable quality of life for the individual, ------ consultants are entitled to
a minimum of 3 days off (inclusive of weekend) for every 4 weeks in the project, to enable
them to visit their home base for personal and professional reasons. Such fly backs would be
reimbursed by *****CLIENT***.
*****CLIENT*** will also arrange local travel in project sites and transfers from and to the
airports.
Per-Diem as per ------ policy ( Rs. 800/- per person per day ).
Self-certified invoices for all Out-of-pocket Expenses (OPE) and Project Related Travel Expenses
incurred will be raised at the end of every month for approval to *****CLIENT*** Administrator.
Photocopies of OPE claims would be provided and the payments would be made on submission
of the same. However, any event of inadvertent non-raising of OPE bill or omission in claiming a
particular eligible expense item by ------, will not disqualify ------ from making claim for such
expenses under subsequent bill(s) to be raised by ------.
2.8.2
40
------ will invoice *****CLIENT*** based on the above payment schedule as mentioned above.
Payment is due upon receipt of the invoice and payable within 30 days from the date of the
invoice.
Any overdue invoices may be subject to late payment fee @ 2%p.m on the overdue amounts.
If payment is not received within 30 days, ------ reserves the right to suspend provision of
Services in the event of overdue amounts.
Any expenditure that has not been envisaged in the current scope will be estimated and
undertaken after prior approval by *****CLIENT***.
Where sign-off from *****CLIENT*** is required for raising a bill, the bill will be raised after
actual or deemed acceptance by *****CLIENT***, as the case may be. However, any
inadvertent delay in raising the bill or omission in claiming for the deliverables rendered by
------ will not disqualify ------ for making claims for such deliverables under subsequent bills to
be raised by ------.
If *****CLIENT*** suspends the Services, ------ will be entitled to compensation for time and
cost overrun. The amount of such compensation will be mutually decided upon. If the
aggregate time of any discontinuation, of the Services, attributable to *****CLIENT*** exceeds
two months, the Steering Committee will review the project to ascertain the feasibility of
resuming or terminating the SOW and a decision will be mutually arrived at.
*****CLIENT*** agrees to pay by electronic funds transfer or other means acceptable to -----to an account specified by ------.
2.9
Key Assumptions
2.9.1
General Assumptions
Following assumptions are made in this SOW:
This SOW and ------'s estimates to perform this SOW are based on the following key assumptions,
and those listed elsewhere in this SOW, if any. Deviations that arise during the proposed project
will be managed through the procedure described in Appendix B-1 Project Change Control
Procedure, and may result in adjustments to the Project Scope, Estimated Schedule, Charges
and other terms.
These adjustments may include charges on a time and materials basis using ------s standard
rates in effect from time to time for any resulting additional work or waiting time. If an assumption
deviation is not resolved through the Project Change Control Procedure within 3 days then the
issue will be resolved in accordance with Appendix B-3 Escalation Procedure.
41
*****CLIENT*** will embrace the ------ Ascendant SAP Implementation Methodology and will
use its tools, procedures and deliverables to complete the project.
*****CLIENT*** will provide project space and equip the team as required.
Work under this SOW will be performed at the *****CLIENT*** facility at Delhi, except for any
project related activity which ------ determines would be best performed on ------ premises in
order to complete its obligations and responsibilities under this SOW. Such activity will be
billable to *****CLIENT***.
------ will provide the Services under this SOW during normal business hours, 9:00 AM to 6:00
PM Monday through Friday, except holidays. If necessary, *****CLIENT*** will provide afterhours access to *****CLIENT*** facilities to ------ personnel. Out-of-town personnel may work
hours other than those defined as normal business hours to accommodate their travel
schedules.
The parties understand that this SOW does not prevent ------ or any of its employees from
making use of experience gained, principles learned, or know-how acquired;
------ may use proprietary tools to perform ------ responsibilities. These tools remain the
property of ------.
------ will not be responsible for increases in costs, fees or expenses, or schedule delays, to
the extent resulting from any failure by *****CLIENT*** to perform its obligations under this
statement of work or from changes to or inaccuracies in any assumptions set forth here. Any
delay / idle time attributed to *****CLIENT***; including but not limited to dependencies, pre-
2.9.2
Engagement Administration
42
In such cases where the delay is beyond 2 weeks ------ will have right to redeploy / withdraw
resources and the same will be processed through Project change control procedure & Project
escalation procedures as appropriate. *****CLIENT*** appreciates that the overall project plan
will be reviewed and agreed when the project resumes execution. The cost of de-mobilization
and mobilization would be borne by *****CLIENT***. ------ does not guarantee the deployment
of the same team, on resumption. ------ would require a lead time of 8 weeks to mobilize the
resources again.
*****CLIENT*** will have a full-time primary engagement manager who is empowered to make
decisions on engagement direction and resources in a timely manner.
Engagement team members will ensure that all issues are captured, explained, prioritized,
categorized, and assigned to someone with a required resolution date. Engagement team
members will ensure that prioritized issues assigned to them are resolved as of the resolution
date.
A Steering Committee will be established and operational at the commencement of the
engagement. They will resolve issues that cannot be resolved by the delivery team. Once
resolved, these decisions will not be revisited, re-evaluated or changed without Steering
Committee approval. This Steering Committee will meet regularly to review engagement
status and resolve open issues.
*****CLIENT***s acceptance of deliverables will constitute acceptance by all the relevant parts
and organizational units within *****CLIENT***.
Once accepted by *****CLIENT***, deliverables will become the basis for current service
delivery work.
All issues will be resolved in a timely manner.
*****CLIENT*** will take appropriate and necessary actions to ensure all dependencies of the
engagement are successfully delivered on time. Any changes to the schedule, effort and/or
cost resulted from a delay or incomplete delivery of any dependencies will be considered a
change control and engagement management from *****CLIENT*** and ------ will work out the
impact of this change.
It should be recognized that decisions reached in completing milestones, tasks and phases
cannot ordinarily be revisited without consequent impact in costs, unless offsetting changes
are made to the engagement schedule. Thus, for example, if *****CLIENT*** should decide to
revisit and change the requirements definitions during or after assessment or realization,
*****CLIENT*** recognizes that there will likely be increases in costs due to the delay of the
construction and the additional analysis, design and implementation efforts required thereby.
Fly-back - All ------ Consultants are committed to meeting the quality and time schedules of the
project and will help *****CLIENT*** meet the project milestones. However, in order to ensure
a reasonable quality of life for the individual, our outstation consultants are entitled to a
minimum of 3 days off for every 4 weeks of work done, to enable them to visit their home base
for personal and professional reasons.
No foreign travel has been budgeted for ------ consultants.
It has been assumed that *****CLIENT*** would provide sufficient representatives of all the
entities in scope throughout the project duration for providing design inputs as well as for
testing the system prior to go-live.
Processes are assumed to be harmonized across all the entities which are in scope.
It is assumed that *****CLIENT*** does not own any coal mines and the ERP solution that
would be configured would cater to the transportation & coal washing services provided by
*****CLIENT***.
The core team of *****CLIENT*** would be co-located with the ------ team in the Central
Project Office at Delhi.
2.9.3
No tools other than SAP standard customisation tools will be used to modify or enhance the
look and feel of SAP screens.
*****CLIENT***'s requirements under the engagement can be met by standard SAP software,
without source code modification, and *****CLIENT*** will restructure its business processes
in a way that facilitates performance of the organizations work processes using such standard
SAP software.
The base functionality of the SAP software system will not be re-tested during integration
testing to ensure that it functions in accordance with the standard SAP documentation.
SAP ECC 6.0 software system will be implemented under this statement of work. Upgrading to
another release or sub-release is not included within the scope of the Services to be provided.
Development, Quality and Production Environments - All Technology aspects of the
engagement are the responsibility of *****CLIENT*** (or any party other than ------, as the case
may be, who *****CLIENT*** will be responsible for), including for example:
o Providing, installing, operating and maintaining all LAN, WAN, and telecommunications
facilities;
o Providing, installing, operating and maintaining all legacy systems and data;
o
o
2.9.4
Add-on Software *****CLIENT*** will be responsible for the procurement and installation of
any add-on software, either SAP or non-SAP software, which may be required to address any
business requirements.
To the extent that any *****CLIENT*** requirement is not met by SAP functionality,
*****CLIENT*** will meet its requirements through the acquisition of third-party software and
hardware or a change in user procedures. Implementation of such software or add-on
package is out of scope of this SOW.
Interfaces and Conversions - *****CLIENT*** will be responsible for the analysis of the existing
systems, and for providing the data from these systems in a manner consistent with the
agreed upon design and engagement plan. *****CLIENT*** will be considered the expert in
these systems and will provide knowledge on data structures and design.
Data Cleaning - *****CLIENT*** will be responsible for the quality of source data, for making
any decisions regarding the cleanliness of data and for any data cleaning that may be
required, and for validating any converted data.
Training will be delivered to *****CLIENT*** Core Team under the Train the Trainer
methodology. End User training is *****CLIENT*** responsibility.
IT Infrastructure
43
Constructing security profiles for the development, quality and production environments;
and
Configuring and operating the correction and transport system.
2.9.5
Service Delivery
44
The technical infrastructure for development, testing, training and implementation will be
stable and sufficient to enable the engagement team to perform activities without delays.
There will be no delays resulting from routine set-up of office facilities, workstations,
secretarial, network, and other office support.
Sufficient access rights will be provided to the *****CLIENT*** SAP system and other systems
to enable the engagement team to perform the tasks assigned.
*****CLIENT*** will make test environments of all legacy systems available for the testing of
interfaces and conversions and integration of interfaces.
The development Technology environment will deliver to developers a reasonable turnaround
and response time (i.e., development productivity will not be noticeably degraded as a result
of development environment performance, reliability or availability problems). Resource
contention will not result from use of the development or testing environments for other
engagements or activities.
Hardware and software relevant to the engagement will be available 7 days a week, 24 hours
a day during the engagement except when scheduled for maintenance or downtime.
*****CLIENT*** will establish staff and provide a Help Desk for the engagement team to report
and arrange correction of faults and outages in any component of the technical environments
or other equipment, software and materials made available by *****CLIENT*** to the
engagement team. Help will also be provided to the engagement via access to SAP's on line
problem resolution service (OSS) and by *****CLIENT***s installation of the SAP on line help
CD ROM.
*****CLIENT*** would provide adequate teleconferencing / video conferencing facilities to the
implementation team for discussions / meetings with the stakeholders in different locations.
The following are the hardware infrastructure requirements for the implementation, which
*****CLIENT*** will provide:
o Development, quality and production servers, installed with SAP ERP as per the project plan
timeframes
o LAN and WAN access to the Development, Quality and Production servers from all the
locations
o The following are the software and communication infrastructure requirements for the
implementation
OSS connectivity
Microsoft Office and SAP GUI loaded on all work stations / laptops
Access to the Internet and the internal mailing system of *****CLIENT***
Consumables like Stationery as needed for the Project
2.9.6
45
Information required by the team from organizations or individuals within *****CLIENT*** will
be complete and accurate and provided in a timely manner consistent with the work plan. All
communications and deliverables will be in English.
Third-party suppliers and contractors will co-operate and not impair engagement progress.
They will be *****CLIENT***s responsibility.
------ may engage or hire consultant(s) from any third party after taking approval from
*****CLIENT***.
*****CLIENT*** will be responsible for the deliverables and products of any sub-contractors,
independent contractors and third-party suppliers as hired by *****CLIENT*** Entity / Entities,
e.g. hardware/software suppliers, who may be required from time to time to provide input to
the engagement and the SAP software system.
*****CLIENT*** Entity / Entities will have management responsibility for any subcontractor,
independent contractor staff or staff of third parties that it employs in lieu of its own staff to be
part of the engagement team.
------ will not be responsible for increases in costs, fees or expenses, or schedule delays, to
the extent resulting from any failure by *****CLIENT*** or such third parties to perform its
obligations under this statement of work or from changes to or inaccuracies in any
assumptions set forth here. Any ------ deadline that is affected by any *****CLIENT*** or such
third party failure to perform its obligations shall be extended to the extent required due to
such failure. Extensions of time resulting from the circumstances described in this paragraph
will be added to applicable schedules and additional amounts payable resulting from the
circumstances described in this paragraph will be added to applicable estimated budgets.
3 Appendices
3.1
Definition
Involvement of *****CLIENT***
Full participation by
*****CLIENT*** project manager
and team leaders
Business Process
Master List_2
Establish Data
Migration Strategies
Definition
AS-IS
Document,
Organization Structure
Involvement of *****CLIENT***
Proposed
SAP
Section
Draw up Baseline
Configuration and Confirm
with core users
46
Definition
Involvement of *****CLIENT***
Configured baseline
Section
Definition
Involvement of *****CLIENT***
Functional Specifications
Authorization matrix
Definition
*****CLIENT*** Involvement
Section
Definition
*****CLIENT*** Involvement
Post Go-Live
Report
47
Configuration
Document
48
None
3.2
A Project Change Request (PCR) will be the vehicle for communicating change. The PCR
must describe the change, the rationale for the change and the effect the change will have on
the project.
The designated Project Manager of the requesting party will review the proposed change and
determine whether to submit the request to the other party.
Both Project Managers will review the proposed change and recommend it for implementation
or reject it. ------ will specify any charges for such implementation. A PCR must be signed by
authorized representatives from both parties after assessing and satisfying about its
usefulness and its financial impact.. ------ will invoice *****CLIENT*** for any such changes.
One (1) printed draft of the Deliverable Material will be submitted to the *****CLIENT*** Project
Manager. It is the *****CLIENT*** Project Manager's responsibility to make and distribute
additional copies to any other reviewers.
Within five (5) business days the *****CLIENT*** Project Manager will either accept the
Deliverable Material or provide the ------ Project Manager a written list of objections, if any. If
no response from the *****CLIENT*** Project Manager is received within five (5) business
days, then the Deliverable Material will be deemed accepted.
The ------ Project Manager will consider *****CLIENT*** objections within the context of ------s
obligations as stated in Appendix A - Deliverable Materials Guidelines. Revisions agreed to by
------ will be applied within five (5) business days, and the updated final version will be
resubmitted to the *****CLIENT*** Project Manager at which time the Deliverable Material will
be deemed accepted.
In the event *****CLIENT*** objects to deemed acceptance being assumed for any deliverable
beyond the stipulated acceptance period, ------ would be compensated for the financial costs that
may arise due to any idling of staff waiting on the acceptance and any milestone payment delays
due to the delay in the deliverable acceptance.
*****CLIENT*** objections that are not agreed to by ------ will be managed in accordance with
Section B-1 Project Change Control Procedure. If resolution is required to a conflict arising from
*****CLIENT*** objection to a Deliverable Material, *****CLIENT*** and ------ will follow the
procedure specified in Appendix B-3 Escalation Procedure.
To ensure deliverable acceptable in five (7) days, the following governance procedure will be
adopted by ------ and *****CLIENT***.
49
1. ------ and *****CLIENT*** Project Manager will jointly prepare a sign-off matrix with named
*****CLIENT*** signatories for project deliverables. This will be approved by Project Sponsor
at the start of the project
2. ------ project Manager will publish a monthly sign-off calendar for deliverables in advance for
the next months deliverables. *****CLIENT*** Project Manager will validate the same.
3. *****CLIENT*** Project Manager will secure advance commitment from all signatories as per
the sign-off calendar. If commitment is not available, it will be escalated to Project Sponsor
4. ------ will agree with *****CLIENT*** on split of a major deliverable into multiple smaller
deliverables as applicable for every milestone. *****CLIENT*** will provide sign offs as and
when these smaller deliveries are completed. The final sign off of a deliverable will be net
combination of all these multiple sign offs.
5. *****CLIENT*** will provide support of all key stakeholders to achieve sign offs within 5 days of
review.
6. *****CLIENT*** will be notified a week in advance of approaching delivery and commitment of
Customer reviewer resource taken. If commitment is not available, it will be escalated to
Project Sponsor
7. ------ Project Manager will alert Customer Project Manager/ Project Sponsor at least 2 days
before elapse of the 5 days period, in case delays are foreseen in receiving acceptance.
8. In case of any delay in sign-off beyond 5 days, ------ and *****CLIENT*** may agree to proceed
with next phase and any associated rework will be addressed through project change control.
9. ------ may put the project on hold in case of significant delays beyond 5 days and that is to
avoid any issues with rework at a later stage.
10. All wait time of consultants for such a duration will be paid by *****CLIENT*** under project
change control.
11. Any delay to any stage/phase or overall project schedule due to rework on any deliverable
signed off earlier, will not be deemed as delay by ------ and ------ will not be liable for any
penalty towards such delay
50
Level 1: If the project team cannot resolve the conflict within two (2) working days, the
*****CLIENT*** Project Manager and ------ Project Manager will meet to resolve the issue.
Level 2: If the conflict is not resolved within three (3) working days after being escalated to
Level 1, the *****CLIENT*** Executive Sponsor will meet with the ------ Project Executive to
resolve the issue.
Level 3: If the conflict remains unresolved after Level 2 intervention, resolution will be
addressed in accordance with Appendix B-1- Project Change Control Procedure or termination
of this Statement of Work. Upon such termination, *****CLIENT*** shall pay ------ for 1) all
Services ------ provides and any products and materials ------ delivers until (and including) the
effective date of termination, 2) all expenses ------ incurs until (and including) the effective date
of termination, and 3) any charges ------ incurs in terminating the Service.
3.3
Appendix C:
Responsibilities
Information
Security
Table
of
Roles
&
For purposes of performance of this SOW, ------ and *****CLIENT*** will perform, per the ------ Project
Plan, the following responsibilities as indicated in the Information Security Table of Roles and
Responsibilities in this Appendix.
------ and *****CLIENT*** may negotiate appropriate deliverable Materials which will be identified and
described in the SOW through Appendix B - 1 Project Change Control Procedure.
*R = Responsibility
51
Control
Area
Security Policy
------
*****CLIENT***
Control
Area
*****CLIENT***
Asset Management
52
------
Comply with its obligations as data controller and inform -----if these obligations include requirements for data processor
R
R
Control
Area
------
*****CLIENT***
53
Control
Area
------
*****CLIENT***
54
Access Control
Control
Area
------
*****CLIENT***
production)
F
Submit request to revoke access to an application when -----personnel no longer require access
55
Control
Area
------
*****CLIENT***
56
Perform a baseline inventory of user ids assigned to -----personnel and communicate User ID baseline inventory to
*****CLIENT*** for validation
Compliance
Separation of Duties
57
3.4
Agreed to:
------ India Private Limited
By:
By:
Authorized signature
Authorized signature
Name:
Date:
Date:
Customer number:
Customer address:
------ Office Address:
58