This activity contains 15 questions.

What is the meaning of the acronym HRM?

Humane Resource Management.
Human Resource Management.
Humanistic Resource Management.
Human Relations Management.

Which of the following terms was also used before the language of
modern HRM? Select all that apply.
Personnel management.
Industrial relations.
Personal management.
Labour relations.

What is meant by the acronym CIPD?

Chartered Institute of Personnel and Development.

Chartered Institute of Performance Development.
Chartered Institute of People and Development.
Chartered Institute of Personnel Directors.

What is meant by the acronym SHRM?

Sophisticated Human Resource Management.

Strategic Human Resource Management.
Soft Human Resource Management.
Superior Human Resource Management.

What is meant by the acronym HCM?

High Class Management.

High Commitment Management.

High Capability Management.
High Calibre Management.

Which of the following is not a function normally performed by the

HR department?
Training and development.
Recruitment and selection.
Employee relations.
Pay and reward.
Accounting.

It has been said that some HR departments have had a 'Cinderella'

image. What is meant by this statement?

Old fashioned and staid.

Low status and obscure.

Bureaucratic.
Influential and powerful.

The early roots of contemporary HRM can be traced to which

period?
1970s.
1940s.
1890s.

How long has the term 'HRM' been fashionable?

The last 100 years.

The last forty years.

The last twenty years.
The last five years.

What of the following is not one of the main reasons cited for stress
at work?
Staff cuts.
Increased workloads.

Long hours.
Pay increase.
Bullying.
Change at work.

What is meant by the acronym RBT?

Result-Based Theory.
Research-Based Theory.
Resource-Based Theory.
Resource-Based Techniques.
Resource-Based Technology.

Which of the following statements is false?

Organisations have been subject to a raft of organisational change

programmes.
Organisations have adopted more flexible forms.
Organisations are now generally focusing upon domestic rather than
international markets.
Organisations are now less hierarchical in nature.

What is the role of the TUC in the UK?

The TUC is a confederation of British employers.

The TUC is a confederation of British unions.

The TUC is a confederation of British workers.
The TUC is a confederation of British managers.

What is meant by the acronym HPWS?

High Performance Wages System.
High Performance Work System.
High Pressure Work System.
High Performance Work Scenario.

In the 'matching model' of HRM, what is meant by 'Cost driven

HRM'?
Where a strategic planning process exists, but people are viewed as a cost.
Where a strategic planning process does not exist, and people are viewed as
a cost.
Where a strategic planning process does not exist, but people are viewed as
a resource.
Where a strategic planning process exists, and people are viewed as a
resource.
Try the multiple choice questions below to test your knowledge of this chapter. Once you have
completed the test, click on 'Submit Answers for Grading' to get your results.
This activity contains 15 questions.

What is meant by RPO?

Recruitment Process Output.

Recruitment Process Outsourcing.

Retirement Process Outsourcing.
Recruitment Procedure Outsourcing.

Which of the following refer to the characteristics of a 'loose' labour

market? Select all that apply.
An over-supply of labour relative to the demand.
Organisational power to keep salaries constant.
Longer job search times for applicants.
Organisational access to appropriate skills.
Selective hiring.
Low competition for work.

Which of the following refer to a 'tight' labour market? Select all

that apply.
High turnover of staff.

More creative recruitment.

Firms offer additional incentives and benefits.
Firms find it easy finding staff.
Firms have difficulty finding staff.

What is meant by a skills deficit? Select all that apply.

Where skills supplied match those demanded.

Where supply of skills is not keeping pace with the jobs created.
Where supply of skills is keeping pace with the jobs created.
Where skills supplied do not match those demanded.

Which of the following are current trends in the UK employment

market? Select all that apply.
More women seeking employment.
Low graduation rate.
Immigration.
Ageing workforce.
High graduation rate.

Which of the following are characteristics of a McJob? Select all that

apply.
Poorly paid.
Low security.
High skill.
High security.
Low skill.

In a recent survey, what was the top attraction for employees to

jobs and organisations?
Workplace culture.
Location of work.
Flexible working hours.
Holiday entitlement.

How long have anti-discrimination laws relating to race and sex

been in place in the UK?
Over 10 years.
Over 30 years.
Over 20 years.
Over 40 years.

How long have anti-discrimination laws relating to sexual

orientation, religion and age been in place in the UK?
Less than 20 years.
Less than 15 years.
Less than 25 years.
Less than 10 years.

Which of the following statements are true? Select all that apply.
Equal opportunities and practices are more common in private sector
organisations.

Equal opportunities and practices are more common in workplaces with HR

specialist.
Equal opportunities and practices are more common in small workplaces.
Equal opportunities and practices are more common in workplaces without
HR specialists.
Equal opportunities and practices are more common in large workplaces.
Equal opportunities and practices are more common in public sector
organisations.

Which of the following statements about referrals are true? Select

all that apply.
Employees who are referred may have unrealistic expectations about their
job.
Candidates may have a better understanding of the business.
Employees will generally only refer high quality candidates as their reputation
is at stake.
Candidates have already been vetted and are usually a better fit.

What is meant by a 'golden hello'?

Cash lump sum promised to people who refer a friend.
Cash lump sums offered to new recruits.
Cash lump sum promised to employees who stay on in the organisation.
Cash lump sums offered to people leaving the organisation.

Which of the following 'organisational' factors may affect

recruitment? Select all that apply.
Organisation sector.
HR strategy.
Location.
Size.
Social change.

What are the external environmental factors affecting recruitment?

Select all that apply.
HR strategy.
Labour market.
Social change.
Legislation.
Economy.

Motivation/attitude.
Specific technical skills.
Number of years of work experience.
Generic skills.
Qualification.

Try the multiple choice questions below to test your knowledge of this chapter. Once you have
completed the test, click on 'Submit Answers for Grading' to get your results.
This activity contains 15 questions.

What is meant by the acronym VET?

Vocational Expertise and Training.

Vocational Education and Training.
Voluntary Education and Training.
Vocational Experience and Training.

What percentage of employers in England have skills-shortage

vacancies?
0.7%.
77%.
7%.
17%.

Which of the following problems may result due to skill gaps?

Select all that apply.
Poor customer service.
Increased business.
Quality issues.
Delays developing new products.

Which of the following statements is false?

Training and development serves an important symbolic function.

Training and development is a key element of human resource management.
Training is normally a key aspect of high commitment management
strategies.
There are well-established and proven links between training, organisational
productivity, and profit.
Training allows organisations to adapt to changes in the business
environment.

Which of the following statements refer to a 'voluntarist' approach

to training and development? Select all that apply.
Market pressures ensure that firms invest in training.

A belief that, left to themselves, organisations will only invest in short-term,

low-level training.
Vocational education and training should be supported by the state, e.g.
through state levies and apprenticeships.
A belief that organisations operate more effectively when unfettered by
regulation.

Which of the following statements refer to a 'regulated' approach to

training and development? Select all that apply.
Vocational education and training is supported by the state, e.g. through state
levies and apprenticeships.
Market pressures ensure that firms invest in training.
A belief that organisations operate more effectively when unfettered by
regulation.
A belief that, left to themselves, organisations will only invest in short-term,
low-level training.

Which of the following countries are best described as adopting a

broadly voluntarist stance to training and development? Select all
that apply.
UK.

USA.
France.
Germany.

Which of the following statements about the apprenticeship system

is incorrect?
The system is one of the best routes to achieving vocational qualifications.
Technical training is supplemented with knowledge of work control and
design.
Apprentices are required to continue to participate in further education for the
duration of their vocational studies.
Full apprenticeships last two years.
Apprenticeships combine classroom teaching and on-the-job experience.

Which of the following statements are true? Select all that apply?
Individuals collaborate through professional associations, continuing
education courses and alumni associations.
There is a high level of formal training.
Supply of highly qualified labour is supported by the close proximity to several
universities.
Silicon Valley provides an example of the way skills can be developed in a
market-based system.
The area benefits from excellent transport links.

What is meant by the acronym NVQ?

New Vocational Quota.

National Vocational Quota.

New Vocational Qualification.
National Vocational Qualification.

Which of the following are best described as 'soft' or 'generic'

skills? Select all that apply.
Motivation.
Judgement.
Team working.
Initiative.
Leadership.
IT skills.

What kind of work best illustrates Pye's concept of 'workmanship of

certainty'? Select all that apply.
Academic.

Call centre worker.

Doctor.
Fast food worker.

What kind of work best illustrates Pye's concept of 'workmanship of

risk'?
Call centre worker.
Academics.
Doctor.
Fast food worker.

Which of the following statements are true? Select all that apply.
Most UK jobs are now in the service sector.
Service workers include medics, teachers, and IT professionals.
Many service workers work in security, care and personal services.
The service sector is dominated by high paid full time workers.

What is meant by an SME?

Small Medium Enterprise.
Small Manufacturing Enterprise.
Small Manufacturing Employer.
Small Medium Employer.