QUIZ 1 Quality Management System Compiled by Rajiv Bhatnagar

1 Non applicability and exclusion are the same.

Select one:
a. True
b. False
2 Shall in ISO-9001 means something to be done in future.
Select one:
a. False
b. True
3 A process can have many customers and many suppliers.
Select one:
a. True
b. False
4 A customer wants proper characteristic in the products
Select one:
a. False
b. True
5 A good quality objective is one which does not require any resource.
Select one:
a. False
b. True
6 A person assigned to report on the QMS is the Management Representative.
Select one:
a. False
b. True
7. A strict in house inspection cannot ensure zero defects at the customer end.
Select one:
a. True
b. False
8. All procedures/std operating procedures must be displayed at the work place.
Select one:
a. False
b. True
9. Awareness and competence shall give the same result.

Select one:
a. true.
b. False
10 Calibration is necessary for all computing equipment.
Select one:
a. False
b. True
11 Changes to documented system can be made only by the top mgmt.
Select one:
a. False
b. True
12 Co-ordinated activities to direct and control an organization with regard to quality are called:
Select one:
a. Management review
b. Quality management
c. Total quality management
d. All of the above
e. None of the above.
13 Documentation of all important processes is essential.
Select one:
a. False
b. True
14 Documented information is required by ISO 9001 for :
Select one:
a. Fitness of monitoring/measuring resources.
b. quality objectives.
c. Competence
d. All of the above.
e. None of the above.
15 Effectiveness of all actions must be evaluated.
Select one:
a. True
b. False
16 Employees need not recite the quality policy orally.

Select one:
a. True
b. False
17 Establishing Quality management system means:
Select one:
a. Increase in work of everyone.
b. Increase in paperwork.
c. Consistency in providing conforming products.
d. All of the above
e. None of the above
18 Improvements can result from:
Select one:
a. Non conformities.
b. customer complaints
c. Employee suggestions
d. All of the above.
e. None of the above.
19 ISO standards are revised:
Select one:
a. periodically.
b. once
c. once in 3 years.
20. ISO-19011 is a member of the ISO-9000 family of standards.
Select one:
a. True
b. False
21 Non conformities must be reacted to.
Select one:
a. True
b. False
22 Organizational knowledge means product and process design details.
Select one:
a. False.
b. True

23 Performance evaluation is applicable only to the personnel of the Organization.

Select one:
a. False
b. True
24 Quality means:
Select one:
a. Quality control
b. Quality assurance
c. Fitness for use
d. Low cost
25 Quality policy can be shown to a Govt. official.
Select one:
a. True
b. False
26 Quality policy should:
Select one:
a. be documented.
b. displayed
c. Communicated in the organization
d. All of the above
e. None of the above
27 Responsibility for the following must be assigned:
Select one:
a. Reporting on opportunity for improvements.
b. Ensuring the performance of the processes.
c. Customer focus is maintained
d. All of the above.
e. none of the above.
28 Results achieved after a corrective action need not be documented.
Select one:
a. false
b. True
29 Risk assessment will lead to:
Select one:

a. Enhancing desirable effects

b. Rapid disaster response.
c. Efficient material management.
d. All of the above.
e. None of the above
30 Top management has to demonstrate the following to comply to ISO-9001:
Select one:
a. Achievement of results of QMS
b. Use of process approach in the organization
c. Communication of the quality policy
d. All of the above.
e. None of the above
31 Which of the following are QMPs
Select one:
a. Engagement of people.
b. Low cost suppliers.
c. System approach.
d. All of the above
e. None of the above.
32. Which of the following are QMS activities:
Select one:
a. Taking feedback from patients about hospital services.
b. Conducting Mid semester exams for students.
c. Establishing selection criteria for suppliers of components.
d. All of the above
e. None of the above
33 which of the following are required in QMS:
Select one:
a. Record of competence of employees.
b. Record of qualifications of owners/directors.
c. Record of promotions given to all employees.
d. All of the above.
e. None of the above.
34 Which of the following is a mandatory requirement of ISO 9001?

Select one:
a. To have a quality assurance manager
b. To have a documented procedure for measuring quality costs.
c. To introduce 5-S.
d. All of the above
e. None of the above.
35 Which of these is nt a maintenance management system:
Select one:
a. Breakdown maintenance
b. preventive action
c. preventive maintenance
d. All of the above
e. None of the above.
36 Which of these is/are phase of PDCA cycle.
Select one:
a. Risk assessment
b. Plan
c. Process management
d. All of the above
e. None of the above