Professional Documents
Culture Documents
Specification
for
Version 0.1
Prepared by
SNIPE IT Solutions
31/03/2010
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
Products
Table of Contents
1. Introduction................................................................................................................................3
1.1 Purpose................................................................................................................................................ 3
1.2 Document Conventions....................................................................................................................... 3
1.3 Intended Audience and Reading Suggestions..................................................................................... 3
1.4 Project Scope....................................................................................................................................... 3
1.5 References/Definitions/Acronyms...................................................................................................... 3
2. Overall Description....................................................................................................................4
2.1 Product Features.................................................................................................................................. 4
2.2 User Classes and Characteristics........................................................................................................ 4
2.3 Operating Environment....................................................................................................................... 4
2.4 Design and Implementation Constraints............................................................................................. 4
3. System Features......................................................................................................................... 4
3.1 System Feature ................................................................................................................................... 5
3.1.1 Home page: ................................................................................................................................. 5
3.1.2 Login:........................................................................................................................................... 5
4. Admin Module............................................................................................................................6
4.1 Employee Details................................................................................................................................ 7
Customer Details:................................................................................................................................... 10
4.2 Call Logging System......................................................................................................................... 13
4.3 Masters.............................................................................................................................................. 16
4.4 Service Call Report........................................................................................................................... 26
4.5 Installation Report:............................................................................................................................ 29
4.6 Salary Details.................................................................................................................................... 32
4.7 Inventory Management..................................................................................................................... 35
4.8 Advance Salary Request................................................................................................................... 36
5. User Module............................................................................................................................. 37
5.1 Messaging......................................................................................................................................... 38
View Message:................................................................................................................................... 38
Compose message:............................................................................................................................. 38
5.2 View Profile...................................................................................................................................... 39
5.3 Call Logging Details......................................................................................................................... 41
View Call Logging:............................................................................................................................ 41
Add Call Logging:.............................................................................................................................. 42
5.4 Salary Details.................................................................................................................................... 43
Salary Advance Request form:........................................................................................................... 44
Print the Request form:...................................................................................................................... 45
View Salary Details:........................................................................................................................... 45
5.5 Service Call Report........................................................................................................................... 46
View Service Call Details:................................................................................................................. 47
Add Service Call Details:................................................................................................................... 49
5.6 installation Report............................................................................................................................. 50
5.6.1 view installation Report................................................................................................................ 51
5.6.2 Add installation Report Details..................................................................................................... 54
6. External Interface Requirements........................................................................................... 55
6.1 User Interfaces.................................................................................................................................. 55
6.2 Hardware Interfaces.......................................................................................................................... 55
6.3 Software Interfaces........................................................................................................................... 56
6.4 Communications Interfaces............................................................................................................... 56
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
Products
Revision History
Name Date Reason For Changes Version
Snipe Team 31/03/2010 Draft preparation behalf of Customer 0.1
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
Products
1. Introduction
1.1 Purpose
This document serves as a customer requirement specification of Automation of sale and service
for Divine Technical Solutions for SHARP Products, (release number 0.1). The system will be the
overall automation of Automation of sale and service for Divine Technical Solutions for SHARP
Products, which is a web based application hosted in the Internet. In this document we will
outline the requirements given by customer about the application.
This project is automation of sales and services for Sharp products. It offers a number of
varied products to all types of customers. This project scope would be supporting tool
for business management having only two stake holders such as admin and employees.
This tool is restricted to work as mentioned below in the following modules for each
stake holder.
1.5 References/Definitions/Acronyms
Acronym Definition/Meaning
Automation of sale Automation of sale and service for Divine Technical Solutions for SHARP
and service for Products, which is the name given to tool.
Divine Technical
Solutions for SHARP
Products
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
Products
2. Overall Description
Software Requirement:
Operating System: Windows XP SP2
Language: ASP.Net, C#.Net
Framework: Dot Net Framework 2.0
Web server: SQL Server 2005
Browser: Internet Explorer and above
3. System Features
This project is automation of sales and services for Sharp products. It has two roles, one
admin and employees.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
Products
3.1 System Feature
• Home page
o Login
• Products
Products Screen contains product details of sharp products. After clicking the
product link in the home page one can view the sharp products. Only Admin has
the rights to change details of the products.
• Services
This Screen contains a service detail which is provided by the Devine technical
Solution.
• Our Customers
This screen provides list of major customers of the Devine Technical Solution.
• Contact Us
3.1.2 Login:
Admin and Employee of the Divine Technical Solutions can only login the application.
This tool would accept User Id and Password.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
Products
4. Admin Module
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
Products
In this section, Once Admin has logged in, he can able to view two sub modules on click
on Employee Details (from Main menu) that are Add New Employee and View Employee
Details.
On Click on Add New Employee, Admin can able to add Employee Details when new
employee joined in the company.
On Click on View Employee Details, Admin can able to view particular Employee
details on search by EMP Id with Action Edit/Delete, where admin can do Edit and
delete the employee Details.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
Products
Business Rules:
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
Products
1. The screen request is made from Error: Reference source not
foundEmployee Details by clicking on Add Employee Details ( from Main menu)
2. The text fields Emp Id,First Name, Last Name, Father Name, Date
of Birth (Calendar) , Age, Gender (RadioButtonList), Qualification(Drop Down list),Blood
Group(Drop Down List) Department, Designation, Joining Date(Calendar),Permanent
Address,Temparary Address, Contact Details allow the Admin to add new Employee details on
click on Submit button.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
Products
Req-08 • View Employee Details Once the Admin has
logged in, he can
On Click on Search search by Emp Id to
button, Admin can able to View. And he can
view particular Employee’s Edit, Delete
Employee details of Employee particular
he/she has taken up, Edit, Employee’s
Delete Employee Details.
Employee Information:
Search by Emp Id, View Emp
Name, father name, Date of
Birth, Age, Gender, Blood
group,
Department, Designation,
joining Date,
PermananentAddress,
Temporary Address, contact
Details like Mobile no, Home
Phone and Email Address.
Customer Details:
This is the introduction to Customer Details of Sharp Products.
In this section, Once Admin has logged in, he can able to view two sub modules on click
on Customer Details (from main menu) that are Add New Customer and View Customer
Details.
On Click on Add New Customer, Admin can able to add Details when new Customer
buys the products of the company.
On Click on View Customer Details, Admin can able to search by Cust Id.where admin
can do Update and delete the Customer Details.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
Products
d New Customer:
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
5. The screen request is made from Error: Reference source not
foundCustomer Details by clicking on Add New Customer
6. The text fields Cust Id, Customer Name, Contact Person, Phone No,
Email, Permanent Address, Temporary Address and Product Details like Product Id, Product
Name, Model, Item Code, Status (Drop Down List) and Installation Date (Calendar) allow the
Admin to add new Customer details on click on Submit button.
7. The fields Country, State, City, Product Id, Product Name, Model
and Item Code will come from Master Page.
Customer Information:
Cust Id,customer Name,
Contact Person, Phone No,
Email Address, Permanent
Address, Temporary Address
and Product Details like
Model, Installation Date,
Status, Warranty, M/C Sr.No,
P.No
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Req-08 • View Customer Details Once the Admin has
logged in, he can
On Click on Search search by Cust Id to
button, Admin can able to View. And he can
view particular Customer Edit, Delete
details and Admin has taken particular Customer
up, Edit, Delete of Customer Details.
Customer Information:
Search by Cust Id and view
customer Name, Contact
Person, Phone No, Email
Address, Permanent Address,
Temporary Address and
Product Details like Model,
Installation Date, Status,
Warranty, M/C Sr.No, P.No
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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This is the introduction to Call Logging Details of the customers for Sharp Products.
In this section, Once Admin has logged in, he can able to view two sub modules on click
on Call Logging, that are Add Call Logging, View Call logging.
On Click on Add Call Logging Details, Admin can able to add Call Logging Details as
Admin himself/herself is an employee.
On Click on View Call Logging Details, Admin can able to search by Emp Id as how many
customer’s calls he/she has taken up on click on Search button.
Business Rules:
9. The screen request is made from Error: Reference source not found
Logging Details by clicking on Add Call Logging Details.
10. The text fields Emp Id, Emp Name, Customer Id, Customer
Name, Place, Call reason, Call Date allow the Admin to add new call logging details
on click on Submit button.
11. The fields Item Code, Model, Call Status, and Query Status
will come from Master Page.
12. If the Admin wants to view call logging details, he can select
particular Emp Id (from Master) in the DropDownList and then on click on Search
button, he can View, Edit, Delete of a particular Employee’s call logging details of
customer’s he/she has taken up.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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4.3 Masters
Once Admin has logged in, on click on Master Page, sub menu will display with menu items
Country Details, State Details, City Details, Product Details, Model Details, Item Code details, Call
Status Details, Query Status Details.
Country Details:
In this section, Admin can add new Country Details by entering Country name in the text field on
click on submit button.
On click on “click here to view Country Details” link Admin can view Country details with Country
Id, Country Name, Creation Date, and Modified Date (from database) as fields and with Action as
Edit, Delete. On click on Edit/Delete links Admin can Edit/Delete Country details as shown in the
figure-View Product Details
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. The screen request is made from Error: Reference source not foundCountry Details by
clicking on Masters main menu (Country Details)
2. The text field allows the Admin to add new Country details on click on Submit
button.
State Details:
In this section, Admin can add new State Details by entering State name in the text field on click on
submit button by selecting Country DropDownList (from Master-Country) to which that State
belongs to.
On click on “click here to view State Details” link Admin can view State details with Country Id,
State Id, and State Name, Creation Date, Modified Date (from database) as fields and with Action
as Edit, Delete. On click on Edit/Delete links Admin can Edit/Delete State details as shown in the
figure-View Product Details
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. The screen request is made from Error: Reference source not foundState Details by
clicking on Masters main menu (State Details)
2. The text field allows the Admin to add new State details on click on Submit
button.
City Details:
In this section, Admin can add new City Details by entering City name in the text field on click on
submit button by selecting Country in DropDownList (from Master-Country) to which that Country
belongs to, and by selecting State in DropDownList(from Master-State) to which State it belongs to.
On click on “click here to view City Details” link Admin can view City details with Country Id,
State Id, and City Name, Creation Date, Modified Date (from database) as fields and with Action as
Edit, Delete. On click on Edit/Delete links Admin can Edit/Delete City details as shown in the
figure-View Product Details.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. The screen request is made from Error: Reference source not foundCity Details by
clicking on Masters main menu (City Details)
2. The text field allows the Admin to add new City details on click on Submit
button.
Product Details:
In this section, Admin can add new Product Details by entering Product name in the text field,
Creation Date, Modified Date from Calendar, and Product Id (will generate automatically in the text
field from database) on click on submit button.
On click on “click here to view Product Details” link Admin can view Product details with Product
Id, Product Name, Creation Date, and Modified Date (from database) as fields and with Action as
Edit, Delete. On click on Edit/Delete links Admin can Edit/Delete Product details as shown in the
figure-View Product Details.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. The screen request is made from Error: Reference source not foundProduct Details by
clicking on Masters main menu (Product Details)
2. The text fields Product Id (Auto generated from database), Product Name,
Creation Date, Modified Date allows the Admin to add new Product details on
click on Submit button.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
Products
Req-06 Admin can Add, Product Once the Admin
details like Product Id(auto logged in, he can
generated from database), add Product details
Product Name, Creation like Product Id,
Date Modified Date Product Name,
Master Information Creation Date,
Product Id, Product Name, Modified Date
Creation Date, Modified
Date
Model Details:
In this section, Admin can add new Model Details by entering Model of the Product, Product Id
(from Master-Product Details) in the text field on click on submit button.
On click on “click here to view Model Details” link Admin can view Model details with Product Id,
Model, Creation Date, and Modified Date (from database) as fields and with Action as Edit, Delete.
On click on Edit/Delete links Admin can Edit/Delete Model details as shown in the figure-View
Product Details.
Business Rules:
1. The screen request is made from Error: Reference source not foundModel Details by
clicking on Masters main menu (Model Details)
2. The text field Model and Product Id (from Master- Product) allows the Admin
to add new Model details on click on Submit button.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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In this section, Admin can add new Item Code Details by entering Item Code of the Product in the
text field, Model of the Product (from Master-Model Details), Product Id (from Master-Product
Details) on click on submit button.
On click on “click here to view Item Code Details” link Admin can view Item Code details with
Product Id, Model, and Item Code, Creation Date, Modified Date (from database) as fields and with
Action as Edit, Delete. On click on Edit/Delete links Admin can Edit/Delete Item Code details as
shown in the figure-View Product Details.
Business Rules:
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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1. The screen request is made from Error: Reference source not foundItem Code Details
by clicking on Masters main menu (Item Code Details)
2. The text field Item Code, Product Id (from Master- Product), Model (from
Master-Model Details) allows the Admin to add new Item Code details on click
on Submit button.
Call Status:
In this section, Admin can add new Call Status Details by entering Call Status on click on submit
button.
On click on “click here to view Call Status Details” link Admin can view Call Status details with
Serial No, Call Status, Creation Date, and Modified Date (from database) as fields and with Action
as Edit, Delete. On click on Edit/Delete links Admin can Edit/Delete Call Status details as shown in
the figure-View Product Details.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
3. The screen request is made from Error: Reference source not foundCall Status Details
by clicking on Masters main menu (Call Status Details)
4. The text field Call Status allows the Admin to add new Call Status details on
click on Submit button.
Query Status:
In this section, Admin can add new Query Status Details by entering Query status on click on
submit button.
On click on “click here to view Query Status Details” link Admin can view Query Status details
with Serial No, Query Status, Creation Date, Modified Date (from database) as fields and with
Action as Edit, Delete. On click on Edit/Delete links Admin can Edit/Delete Query Status details as
shown in the figure-View Product Details.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. The screen request is made from Error: Reference source not foundQuery Status
Details by clicking on Masters main menu (Query Status Details)
2. The text field Query Status allows the Admin to add new Query Status details
on click on Submit button.
Employee Details:
In this section, Admin can add Employee Details by entering Qualification, Designation, and
Department on click on submit button.
On click on “click here to view Employee Details” link Admin can view Employee details with
Serial No (Id), Qualification, Designation, Department, Creation Date, Modified Date (from
database) as fields and with Action as Edit, Delete. On click on Edit/Delete links Admin can
Edit/Delete Employee details as shown in the figure-View Product Details.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
3. The screen request is made from Error: Reference source not foundEmployee Details
by clicking on Masters main menu (Employee Details)
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. Admin can View Service Call Report of particular employee by selecting View
Service call report link which is the sub menu of Service Call Report.
2. Admin can View Service Call Report of employee by selecting Emp_ID or Emp
Name from dropdown list field and entering the employee ID or Emp Name in
the text field and clicking on search button. Emp_ID and Emp Name will be
generated from master table.
3. To view detail of Service call report of particular employee click on view link
and it will display service call report of particular employee.
4. If the admin wants to delete the service call report of particular employee click
on delete link. It will delete that employee details.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. If admin selected view link then above view page will display. Here admin can
view all details of service call report of particular employee.
2. If admin wants to update the particular employee details he can update the
details by clicking the update button.
3. If admin wants to print the particular Service Call details he can print the details
by clicking the Print button.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. Admin can add the Service Call Report of particular employee by selecting Add
Service call report link which is the sub menu of Service Call Report.
2. In the Add service call report window Fill all the fields and click on edit button and it
will add the particular details.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
4. If the admin wants to delete the Installation report of particular employee click
on delete link. It will delete that employee details.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. If admin selected view link then above view page will display. Here admin can
view all details of Installation report of particular employee.
2. If admin wants to update the particular employee details he can update the
details by clicking the update button.
3. If admin wants to print the particular employee details he can print the details
by clicking the Print button.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. Admin can add the Installation Report of particular employee by selecting Add
Installation report link which is the sub menu of Installation Report.
2. In the Add Installation Report window admin can add the Installation report by
clicking on Add button.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. Admin can View the Salary Details of particular employee by selecting Month and
Year from dropdown list field.
2. If admin wants to view Salary Details of particular employee which is already Paid
then click on view link and it will display already Paid Salary Details of particular
employee.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. If admin selected view link which belongs to Paid then above view page will
display. Here admin can view all details of Salary Details of particular employee.
2 If admin wants to update the particular employee Salary details then he can
update the details by clicking the update button.
3 If admin wants to print the particular employee Salary details he can update the
details by clicking the Print button.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. if admin wants to add the Salary Report for Unpaid employee then he can fill the all
salary details and click on Paid button. After clicking Paid button report will goes to
particular employee mail. And also it will store in the database.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. The screen request is made from Inventory Report by click on Inventory Report link in
Main Menu of admin.
2. If the Admin wants to view Inventory Report of particular Product, select any product
name, particular product details will be displayed.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Business Rules:
1. The screen request is made from Error: Reference source not foundAdvance Salary
Request by clicking on Advance Salary Request
2. The view allows the Admin to view Advance Salary Requests on click View button.
3. The Admin can Accept/Reject the Advance Salary Requests by checking through his
inbox, on click Accept or Reject button.
5. User Module
Once the User has login, the page is directed to the user home Page. The user Privileges
are displayed here.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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5.1 Messaging
It allows the User-administrator communication through messaging. It has two parts, one
view message and next the compose message.
The links to these pages have been provided in the home master page itself.
On “mouse over” the messaging button, the particular links-inbox and compose message
will pop up. The pop up Property is done with Java-script. The Particular Employee can
Select either links.
On selecting the View message link, it will redirect to “view message” page.
On selecting the Compose message link, it will redirect to “compose message” page.
View Message:
Compose message:
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Here the Employee can compose messages and send to the recipient.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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5.3 Call Logging Details
Here it displays the customer query call details of the particular user. The call Logging
module has two parts
1)Add call Logging Details.
2)View/edit call Logging details
The mouse over pop up links is given in the home master page, so that particular
employee can select either of the options.
On selecting add Call Logging details, it will redirect to “Add Call Logging” page.
On selecting Edit/View Call Logging link, it will redirect to “Add/ Edit Call logging” page.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Req-13 View Call Details contains the Here it displays the
fields call date, customer customer query call details
name , place, item code, of the particular user.
model, Reason to call
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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The particular user who has login can add the call logging details he has called.
The status of each complaint calls has been made an entry in database.
If the service is provided, “serviced”
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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The user can Request for his salary in Advance. For this purpose, in salary Advance
Request page, the user has to fill the details needed. The user can directly navigate to
this page from main page.
User has to fill the required details in the salary advance request page and can view a
print preview of the application.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Req-16 Salary Advance Request The Employee can
should contain the fields Request for his salary in
name: Employee, Date of Advance. For this
Application, address, purpose, in salary
position, department, Advance Request page,
amount of advance, date the employee has to fill
needed and the reason for the details needed.
advance.
The request for this page is made from “salary advance request” page.
The print preview of the Request, the particular customer made in the application form
has been showed in this page. Print option is provided to print the form.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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The search result is displayed on the same page using a grid view control.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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On click of any one of the above search results, it will redirect to the particular report
which is in a printable form
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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On selecting the particular parameter, the particular entry is needed in the text box and
hence can go for the search.
The status of each complaint calls has been made an entry in database.
If the service is provided, “serviced” indication should be made in the database
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Installation details include the details regarding the delivery of the products to a customer.
The installations made under the particular user are displayed as a report.
Installation report contains general installation details and the training details of the
customer. In training details, the products are listed and check boxes are provided to
indicate whether the customer is trained in particular sections.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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stabilizer(model/type and
serial number),
projector(model/type and
serial number), fax(model/type
and serial number),
monitor(model/type and serial
number), CCR(model/type and
serial number), warranty
details, engineer code, Report
number, contact person,
weekly off.
The second part of Installation During installation of the
report is the Customer Training products on the client side,
Details. the user has to train the
• Training details for customer regarding that
copier(document alignment, products. The training details
paper loading, control panel includes training for copier,
operation, manual field, projector fax and some
duplex copying, toner common trainings. The
reflenishment, computer Employee has to check the
connectivity, Paper jam radio buttons for each fields
removal, Power supply to indicate whether the
range) customer is trained in
• Training details for particular fields or not.
projector(power supply
range, PC/player
connectivity, shutdown
procedure, menu operation)
• Training details for
fax(menu operation,
Pc/Telephone line
connectivity, paper
loading).
• Common training details
includes the fields Call
logging, others(please
specify)
• The Entire report is
enclosed by the fields
engineer name, signature,
and date.
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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Customer Requirements Specification: Automation of sale and service for Divine Technical Solutions for SHARP
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6.3 Software Interfaces
Since this tool is web based, so we are using soft wares compatible to windows platform. It
should be hosted in internet.
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