P ATRICIA L.

T IKKANEN
Joplin, MO 64804
(417) 317-6667 pat.tikkanen@gmail.com

SENIOR DIRECTOR OF STRATEGIC ADVISORY SERVICES

Healthcare Management & Technology Consultant | Interim CIO | Delivery Service Executive
Strategic and innovative healthcare management consultant with extensive experience in healthcare operations,
planning, technology, and strategy. Expertly leading teams in diverse roles including clinician, CIO, Director of
Clinical Informatics, and Program Manager within the healthcare industry. Exceptional director with proven ability
to develop IT strategies and develop detailed roadmaps to support clients. Proven ability to nurture talent, form
strategic partnerships, and successfully implement and oversee complex projects. A creative problem-solver who is
quick to overcome roadblocks and rapidly adapts to change. Solid experience with Academic Medical Centers,
Community Hospitals, and remote healthcare facilities, in both for-profit and not-for-profit sectors. Adept at
developing solutions for clinical, technology and operational process issues, transforming care delivery and revenue
cycle practices, utilizing various methodologies and analytics for Population Health Management, and addressing
challenges both within the US and abroad.

IT Strategic Planning & Roadmaps

IT Governance
IT Cost Optimization
Risk Mitigation/Issue Resolution
Program Management
System Selections and Planning
Interim Leadership
ACO Assessments and Planning
Contract Negotiation
Compliance (CMS, AHRQ, etc)
Epic, Cerner, GE, Meditech,
McKesson, Allscripts, Siemens,
eClinicalWorks, NextGen, Eclipsys

Patient Engagement & Consumerism

Patient Experience
Performance Improvement
Health Information Exchange (HIE) &
Interoperability
IT Consulting and Operations Management
IT Value Assessments and Remediation
Senior Executive Interaction and Education
Transformational Healthcare Delivery
Mergers & Acquisition IT Planning
Communication and Group Facilitation
Transformation & Value Based Performance
Registered Nurse, MA Nursing Administration

Population Health
Change Management
Data Management &
Analytics
Benchmarking & Analytics
Meaningful Use
ICD-10 Planning
Mentoring and Leadership
Management/Facilitation
Budgeting and Analysis
Portfolio Analysis
Advanced MS Office

PROFESSIONAL EXPERIENCE

DEARBORN ADVISORS, Oak Brook, IL

2015 2016
Director, Delivery Service Executive
Responsible for engagement delivery and oversight of client relationships.
Sell and deliver consulting engagements driving value realization from investments, population health,
optimization, and operational improvements to address the Triple Aim Initiative.
Assess current state processes, identify inefficiencies, and drive transformation incorporating people,
processes and technologies to effect improved efficiencies, outcomes and cost management.
Provide transformation services for healthcare operations based on analysis of business metrics.
Train, coach and develop diverse staff through clear performance evaluations and by providing ongoing
feedback, support, and guidance.
HEALTHCARE AND IT ADVISORY SERVICES, Joplin, MO
2014 Present
Principal Independent Consultant
Provide engagement specific advisory services to support business strategies and transform business
processes and operational practices within healthcare organizations.
Provide recommendations using analytics, methodologies, change management and executive engagement
leveraging people, processes and technologies, resulting in improved revenue performance, operations and
clinical outcomes.
SANTA ROSA CONSULTING, Franklin, TN
Director of Strategic Advisory Services Consulting Practice

2013 2014

PATRICIA L. TIKKANEN
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Responsible for establishing, building and developing Strategic Advisory Services practice (SAS), delivering
business process improvements by implementing technical, clinical and operational solutions based on
analytics.
Developed formalized methodologies and standardized processes for assessing and delivering innovative
strategies to health care companies, addressing IT optimization and strategic planning, cost optimization,
compliance review, and providing innovation within healthcare delivery and health plan companies.
Supported standing up ACO, HIE and Interoperability practice in support of population health
management initiatives and identifying client opportunities in support of value based care.
COMPUTER SCIENCES CORPORATION (CSC), acquired First Consulting Group (FCG) in 2008
1999 2013
Principal, IT Health Advisory Services and Strategy Practice, CSC (2008 -2013)
Principal, IT Health and Strategy Practice, FCG (1999 -2008)
Interim CIO Practice, FCG (1999-2008)
Developed assessment methodologies and analysis techniques for service offerings, including IT Strategies,
IT Operational and Staffing Assessments, MU Assessments, ICD-10 preparation, and System selections.
Managed day-to-day operations, mentoring and developing staff and identifying ways to grow staff skillset.
Provided strategic direction for client to optimize all technology, telecommunication and office resources.
Defined initial ACO planning activities, portal development and interoperability requirements for disparate
systems across different delivery and provider organizations.
Developed and implemented operational improvement strategies using clinical and technical expertise,
optimizing workflow and leveraging technology for patient care delivery and revenue cycle management.
Served as Interim Chief Information Officer (CIO) at multiple large health care organizations and in
Consulting and Transition Management Practice, providing services to health plans, health delivery
organizations and pharma/life science industries.
Delivery Service Executive in IT and Health Delivery Consulting Practice, Government Practice, IM/IT and
Compliance Practice, and CIO- Transition Management Practice.
Served as CIO and various Interim Leadership Engagements for Several Large Academic Health Systems
and Multi-facility IDNs, including IM/IT and Compliance Practice Director.
Provided Program Management and oversight for Department of Navy worldwide HIPAA engagement
with focus on Privacy Regulations.
Developed and implemented strategies for HIPAA Regulation for Naval Medicine worldwide and provided
remediation strategies to address HIPAA Privacy.
Created and implemented tools and methodologies to conduct organizational assessments, Map and Gap
analysis, training, IT analysis and remediation for Department of Navy, VHA and Region IV of Department
of Defense. Practice revenues in excess of $10M. New business and add-on sales greater than $5M annually.
Completed market research analysis and product development strategy for startup venture and wellestablished health care software vendor in Health Delivery and Pharma Life Sciences industries.
Created IT strategic and tactical plans based on company business plans and initiatives within healthcare.
Created financial models to assess creating MSO-type IT and EMR/PPMS service offerings for large health
system in northeast serving private community based physician practices.
Provided project leadership and analysis activities, including defining project scope and structure, in
support of inpatient and ambulatory revenue cycle services. Activities included front office operations,
provider and facility charge related activities, coding, back office operations and analysis. Evaluation points
included workflows, interfaces, charge capture and documentation, coding, denial analysis and processing,
contract management, auditing, benchmarking, ERP, IT processing, testing, and follow-up.
ST. JOHNS REGIONAL MEDICAL CENTER, (a CHI Hospital) Joplin, MO
1996 1999
CIO/ Executive Director of Information Management
Annual Net Revenue of $187M.
Managed capital budget in excess of $6M and combined Information Management operations budget in
excess of $11M, staying at or under budget. Served on National CHI Technology Infrastructure team as well
as served as IT resource on National Clinical Effectiveness and Best Practices Team.
PACE HEALTH MANAGEMENT SYSTEMS, INC., West Des Moines, IA
Vice President, Strategic Planning & Vice President, Client Services

1994 1996

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Targeted and evaluated potential merger and acquisition relationships with clinical application firms.
Created specifications for new products to be considered for R&D.
Successfully built client services organization from ground up, installing, implementing, and providing
support for national clinical software firm to over 60 clients with responsibility for budget exceeding $1.5M.
BIRCH & DAVIS INTERNATIONAL CONSULTING, Silver Spring, MD
1992 1994
Senior Consultant/Project Manager
Created detailed strategies and programs as on-site Project Manager for all deployment, benefit assessment,
business process redesign and consulting activities in support of continuing worldwide deployment of
Department of Defense Composite Health Care System (CHCS).
MCKESSON-HBOC (formerly HealthQuest / HBOC), Philadelphia, PA
Director, Client Services / Consultant, NE Region, US for major mainframe clinical applications.
Delivery Service Executive for the NE Region for all clinical applications
Responsible for production of functional and technical specifications for clinical applications.

1990 1992

DEPARTMENT OF DEFENSE, Washington, DC

1987 1990
Deputy Director, Operational Test and Evaluation
Designed and supervised execution of Operational Test and Evaluation for $1.6B Department of Defense
integrated HIS (CHCS). Evaluated integrated HIS at 13 beta sites to determine its operational suitability and
effectiveness in real-time environment.
Health Care Systems Analyst
Interpreted and defined he requirements and functionality desired for design of integrated HIS to be
deployed to over 750 facilities worldwide.
UNITED STATES ARMY
1976 1990
Army Nurse Corps Officer
Held progressive leadership positions in clinical operations, Informatics, ICU, Med Surg, PACU and
ambulatory clinics worldwide.
EDUCATION & CREDENTIALS
Master of Science, Nursing Administration and Informatics, George Mason University, Fairfax, VA
Bachelor of Science, Nursing, University of Northern Colorado, Greeley, CO
Registered Nurse in CO, MO, VA, IA, AK
BOARD APPOINTMENTS
Board Member, Home Medical Equipment Services (formerly American Arthritis Foundation), Joplin, MO 2016
President, Peace Lutheran Church, Joplin, MO 2016
President-Elect, Peace Lutheran Church, Joplin, MO 2015
PUBLICATIONS
IT Cost Optimization (3 Part Series), HIMSSWire, October 2013
PROFESSIONAL AFFILIATIONS
American College of Healthcare Executives (ACHE)
ASTM Committee E-31 (HealthCare Informatics / Standards) Member since 1996 Present
American Medical Informatics Association
Reviewer for the Annual SCAMC Conference for selecting presentations, 1994, 1995, 1996, 1997, 1998
HealthCare Roundtable for Chief Information Officers
College of Healthcare Information Management Executives (CHIME)
Healthcare Information Management and Systems Society (HIMSS)
American Nurses Association, Nursing Informatics SIG
Association of Critical Care Nurses