Booking failure Issue due to SRC lanes mismatch

1. First check SRC lanes is there for this customer by below query in CG1PRD
and QTCPRD (in both DB to make sure no replication issue ) If replication
issue the assign case golden gate team
2. Get State(if ship to US), otherwise get ship to country from order and pass to
below query accordingly
3. Get Service level code from Shipping method from order
select * from cca_src_config_lanes (xxgco_src_config_lanes replace table to CG1)a where
customer_number = '400434104'--'54239'
and ship_to_state_id = 'TX'
and service_level_code = 'Standard'
--and ship_to_country_id = ''
order by a.creation_date desc
**

4. If lanes are not present then assign case to CPE, so that Customer will create
lanes and CPE will rebook the order
5. If lanes are present then we need to verify missing SRC lanes(cause of
booking failure)
6. Pass order ship to country in below query to get region
SELECT /*+ parallel(16) */ z.zone region
FROM apps.wsh_regions_v z,
apps.wsh_zone_regions zr,
apps.wsh_regions_v r
WHERE z.zone IS NOT NULL
AND z.region_id = zr.parent_region_id
AND zr.region_id = r.region_id
AND r.zone IS NULL
AND r.country_code = 'US' -- Order Ship to country(for US state(CA,NC,AL) , pass
US as country)
AND z.attribute2 = 'ALL'
AND ROWNUM = 1;

7. Run below query to get distinct R12 Distribution centers

SELECT /*+ parallel(16) */ distinct csp.shipping_point_id,
csp.NAME shipping_point_name,
NVL (slc_src_region, 'Other') slc_src_region,
'N' match_flag,flv.attribute2,flv.attribute1
FROM fnd_lookup_values@CG1PRD flv,
cca_shipping_points@BVPROD csp
WHERE
flv.lookup_type = 'XXSCM_DV_SHIPPING_POINT_IDS'
AND flv.attribute2 = 'US' -- Region from above query
AND flv.tag = csp.shipping_point_id
AND flv.language = 'US'
AND flv.enabled_flag = 'Y'
AND TRUNC (flv.start_date_active) <= TRUNC (SYSDATE)

AND TRUNC (NVL (flv.end_date_active, SYSDATE)) >=

TRUNC (SYSDATE);

8. Get distinct R12 Distribution centers in excel sheet

9. Run below query to get distinct distribution centers in SRC
select distinct distribution_center from xxgco_src_config_lanes a
where customer_number = '400434104'
and ship_to_state_id = 'TX'
and service_level_code = 'Standard'
--and ship_to_country_id = ''

10.Get distinct SRC distribution centers in excel sheet

11.Validate R12 Distribution centers in SRC disti list and get missing distis
12.Validate those missing disti available in SRC or not , if available then assign
case to CPE to setup lanes for missing disti and rebook the order
13.If not available in SRC(any) then we need to do PDF for missing lanes , assign
case to ITDS to do PDF

FOB Issue in an order

If any case in our queue related to FOB issue in an order, follow below steps
1. Get FOB point code, order type , program type
select fob_point_code from oe_order_lines_all where header_id = <<Order header
id>>

450
CPT/Destination/Duty Unpaid
2. Check order type , program type against special program type(Absorb) lookup
, as per below sheet

Special Order
types.xlsx

3. If this order falls under special programs then compare FOB point code (Order
line) with below Shipping Exhibit sheet
If not matches or not matches then assign to Deliver team and update
comment on case

Standard
Default-Exception-SP Freight Table Combinations - 2-16-2015.xlsx

4. If order is not falls under special program then check FOB form customer
freight exception table
SELECT ORG_ID,BILL_TO_REGION ,
BILL_TO_COUNTRY,SHIP_TO_REGION,SHIP_TO_COUNTRY,
FREIGHT_TERMS_CODE, FOB, a.* FROM APPS.XXGCO_CUST_FRT_TERM_EXCEPTIONS a
where cust_account_id = 1000031300

5. If any record found then check 6. If Customer freight FOB matches with order FOB then consult with OM
business , whether this is a issue or not , if wrong FOB in customer exception
then assign case to OM business to correct
Customer freight exception , once done then run ITDS will FOB concurrent
program
FOB Concurrent Program <<>>
7. If no record in Customer freight exception table , then check default
exception in Shipping exhibit sheet for order bill to , ship to combination
8. If FOB not matches or not matches then assign case to Deliver team