TheBestRunBusinessesRunSAP(http://www.sap.

com)

(http://www.sap.com)

ContactSAP(http://global.sap.com/local/overlayhost.epx?form=contactsap/index.epx)

Search

SAPMobileSolutionsforPowerProviders
Simplify,InnovateandAcceleratetoKeeptheLightsOn
Home

Index

ARapidlyChangingWorld

TheIndustryResponds

HarnessthePowerofMobile

RunSimplewithMobile

AcceleratewithMobile

TransformYourBusiness

SolutionsforCustomers

SolutionsfortheGrid

SolutionsforCommerce

SolutionsforWorkforceSafetyandProductivity

PlatformforInnovation

ContactUs

%20%0D%0Ahttp://global.sap.com/community/ebook/2015_01_34551/enUS/index.html%20%0D%0A%20%0D%0ABest%20regards,%20%0D%0A)

84%
ofutilitiesexecutivessaymobiletechnologiesimprovetheirabilitytoachievehighproductivityandcapacity
Source:UtilitiesandTheCustomerConnection,TheEconomistBusinessIntelligenceUnit,January2014

Backtotop

ARapidlyChangingWorldfortheUtilitiesIndustry
Powerproviderswereearlypioneersintheuseofmobiletechnology.Betterruncompanieshavereliedforsometime
onmobilesolutionstomaintainthegrid,respondtooutages,andreadmeters.
Whiletheindustryleaderscontinuetoinvestinmobilesolutionstogetthemostofoutofthereworkforce,theresimply
isn'tenoughcapital,resourcesorsmartgridtechnologytokeepupwiththecontinuedgrowthinpowerdemand.
Theonlyansweristochangeconsumption,andtheindustryinnovatorsareonceagainturningtomobiletechnologies
forananswer.
Inthisebook,youwilllearnhowmobilesolutionsfromSAPcanhelpyousolvetheuniquechallengesofthepower
industry.

UniqueChallengesforPowerProviders
Supplyingpowertohomesandbusinessesisdynamic,complex,andsubjecttomanydisruptiveforces.
Impactofserviceoutagesandinterruptionsontheentirecommunity
Unstoppablegrowthindemandandstrainonthenetwork

Distributedandremoteworkforceandinfrastructure
Exposureandsensitivitytotheenvironment
Complexintegrationandpartnershipswithsuppliersandenterprisecustomers
Backtotop

KeyTrendsShapingthePowerIndustry

Clicktoenlarge

Backtotop

TheIndustryRespondswithMobileTechnology
Allthesechallengesandtrendsrequirenewwaysofdoingbusiness.Asaresult,industryleadersarerespondingby
innovatingwithBigData,analytics,cloud,andmobiletechnologiesinfourpriorityareas.
CustomerExperience
Buildcustomerloyaltyandsalesincompetitivemarkets,andoptimizepowerconsumptioninregulatedmarkets,witha
singularomnichannelexperiencethatispersonalized,contextualandavailableanytimeandanywhere.
EnergySupplyChainOptimization
Driverealtimevisibilityandcollaborationfromplanttometer,inasingledatacopy,toreducecosts,minimizerisk,and
keeppowerflowingoptimally.
OperationalEfficiency
Changehowpeoplelearn,work,andcollaboratetoimproveproductivityandsafety,optimizenetworkperformance,
improveservice,andreducecosts.
TheIntelligentGrid
Changehowcustomersconsumepowertoreducestrainonthegrid,improveservicelevels,andensuresustainable
powerdelivery.

78%
ofutilitiesexecutivessaymobiletechnologiesareimprovingpeakloadmanagementanddemand
response
Source:Source:UtilitiesandTheCustomerConnection,TheEconomistBusinessIntelligenceUnit,January2014

Enterprisemobilitycanbecometheenterpriseexperienceanewwayofdoingbusinessandimprovinghowpeople
workineveryareanomatteriftheyworkatadeskoronhighvoltagelines.
However,therearespecificareaswhereenterprisemobilitycandeliverthegreatestmeasurableandstrategicvaluein
theplant,outonthegrid,andatthemeter.

Clicktoenlarge

Utilitiesexecutivesareinvestinginthefollowingwithinthenext5years

46%
36%

Mobiledata
security
Data
collection

46%
22%

3Dvisual
display
Customer
engagement

Source:UtilitiesTheCustomerConnection,TheEconomistBusinessIntelligenceUnit,January2014

Tosuittherigorsandhazardousconditionsofthepowerindustry,mobiletechnologywithintrinsicsafetyandrugged
featuresarebecomingmorebroadlyavailableandaffordable.Asaresult,adoptionisbecomingmorewidespreadinthe
industry,andnolongerlimitedonlytolaptops.
Evenupgradedconsumergradedevicesarenowbeingadoptedincircumstancesthatwereneverconsideredpossible
before.
Mobiletechnologyisevolvingbeyonddevicesintowearablespresentingendlesspossibilitiesfortrackingand
monitoringworkers,andfreeingtheirhands.

Utilityexecutivessurveyedseemobiledevicesastheprimarymeansofaccessinginformationin
thefieldtoday,withthefollowingdominatingwithin5years.

66% tablets

38% smartphones

Source:UtilitiesandTheCustomerConnection,"TheEconomistBusinessIntelligenceUnit,January2014

Backtotop

HarnessingthePowerofMobileSolutions

Whiletheirinfrastructuremayappearlargelyimmovable,utilitiesrecognizethepeoplethatserviceandoperatethemare
inthefield.Theircustomersandtheirpartnersareonthego.Successandsurvivalrequirestheyharnessmobileto
simplify,innovateandaccelerate.
Inthefield
Improveworkforceproductivityandsafety,optimizeassetperformance,andtransformservicedelivery.
Fewersafetyincidents
Improvedlaborutilization
Reducedandshortenedoutages
Improvedcustomerservice

66%
ofutilitiesexecutivessaythatmobiletechnologieshelppreventfailures
Source:UtilitiesandTheCustomerConnection,TheEconomistIntelligenceBusinessUnit,January2014

Formanagersandexecutives
Rapidlyanalyzeassetsandserviceperformance,customertrends,financials,andregulatoryexposure.
Newenergyrelatedsourcesofrevenue
Improvedbillingandcollectioncycles
Reducedserviceandoperatingcosts
Reducedriskandassociatedcosts
Decreaseinregulatoryfines
Deferredcapitalexpenditures
Forcustomersandpartners
Getclosertoyourpartnersandsuppliers.Empoweryourcustomerstoconsumepowermoreefficiently.
Lowerpowerbills
Fasterresponsetocomplaintsandincidents
Activeparticipationinpreventingbrownouts
Betterstormpreparation
Improvedprogramawareness
Backtotop

SimplifyingBusinessandDrivingInnovationWhereItMattersMost
Enterprisemobilityismorethanjustmobiledataandanalyticsonanexecutiv'siPad.Itismorethanaccessingand
collectingdataanytimeandanywhere.Itcantransformcriticalbusinesprocessesalongtheentirevaluechain
generation,transmission,anddistribution.
Examplesofhighvalueprocessesthatcanderivethegreatestmeasurablebenefitfrommobilesolutionsinclude:
Networkoperations
Managenetworkperformance
Conductplantoperatorrounds
Maintainthegrid
Makeservicecalls
Commercialoperations
Connectanddisconnectservice
Billonsite
Performenergyaudits
Runmeterandinspectionroutes

Partnercollaboration
Managejobassignments
Respondtooutages
Performconstruction
Processpermits
Customerengagement
Electrenewablesources
Shopforproductsandservices
Monitorandreduceconsumption
Trackandprepareforstorms

72%
ofutilitiesexecutivessaymobiletechnologiescanhelpimprovecustomerengagementby
providingtargetedofferstotheconsumer
Source:UtilitiesandTheCustomerConnection,TheEconomistIntelligenceBusinessUnit,January2014

Backtotop

AcceleratingDecisions,ProcessesandChange

Clicktoenlarge.

(http://www.sap.com/bin/sapcom/en_us/downloadasset.201312dec3016.mobilisingutilitiesforthe
futurepdf.html)
Learnmore
MobilisingUtilitiesfortheFuturebytheEconomist
Clicktoenlarge.(http://www.sap.com/bin/sapcom/en_us/downloadasset.201312dec3016.mobilisingutilitiesforthefuturepdf.html)

Utilitiesexecutivessaymobiletechnologiesimprovetheirresponsetooperationalchallenges

90%Managingcrisesandemergencies
84%Reducingapprovallagtime
78%Enhancingcustomerengagement
Source:UtilitiesandTheCustomerConnection,TheEconomistBusinessIntelligenceUnit,January2014

Backtotop

TransformYourBusiness

Thecustomerexperienceinpowerdistributionistypicallyinfrequentandshort,evenamongcompaniesthatprovidea
Website.Customersreceiveabillattheendofthemonth,rarelyapleasantexperience,andtheygetanautomated
recordingwhenthepowerisout.Consequently,decisionmakershavelimitedvisibilityandunderstandingoftheir
customerandhowtheyactuallyconsumepower.

Clicktoenlarge.

Inamobilepowerprovider,employees,partners,andcustomersareempoweredandconnected24x7,andmoreso
whensocialmediaisemployed.Withmoreknowledgeoftheircustomers,powercompaniescanproactivelymake
personalizedrecommendationsandoffers,ultimatelytransformingtherelationshipintoapartnershiptooptimizepower
consumption.

Clicktoenlarge.

UpliftingtheEntireEcosystem
Inanyindustry,theendgoalofabusinessistomaximizeshareholderreturnsbyreducingcosts,ensuringsustainable
operations,buildingloyalty,andboostingrevenues.
Whenautility,inparticular,succeedsintheseendeavorsbenefitscanreverberateoutward,havingarealand
measurableimpactontheenvironmentandsurroundingcommunities.

Clicktoenlarge.

Considerthepotentiallydevastatingimpactofasingleoutage:foodspoilagecancloserestaurantsandprevent
hospitalsfromprovidingpatientcare.Mobiletechnologycanhelppreventoutagesthatdamageeconomiesand
threatenhumanlives.
Thetransformationpowerprovidersachievewithmobiletechnologyhasalasting,positiveeffectonlocalandglobal
prosperity.

Backtotop

KeyAreasofOpportunityforMobileAdoption
Becauseopportunitiesexistacrossthebusiness,themobilemarketplacemustrespondwithtargetedsoftware
solutionsthataredesignedforthemostimportantandcriticalprocesses.
SAPofferstargetedmobilesolutionsthatcanhelppowerprovidersaddresstheseneedsintheareasof:
Customerengagement
Networkoperations
Commercialoperations
Workforcesafetyandproductivity

ReadthereportUtilitiesandTheCustomerConnection.
Clicktodownload
(https://www.sap.com/campaign/ne/2014/01_cross_mob_utilities/index.epx)

Backtotop

MobileSolutionsforEngagingCustomers
Transformhowcustomersconsumerpowerandreducestrainonthegrid

Byprovidingmobileappstocustomers,powerproviderscanminecustomerintelligenceandbehavioraldatatodevelop
targetedserviceoffersandpersonalizetherelationships.Highvaluefunctionsinamobilecustomerexperiencemight
include:
Personalizedenergymanagement
Whatifusagescenarios
Proactivewarningsandupdates
Remoteappliancemanagement
Stormandoutagemanagement
Damageassessmentandreporting

Utilitiesexecutivessaymobilesolutionswill

64%

Recapturecustomerloyaltywithin
thenext3years

93%

Providetargetedofferswithinthe
next5years

Source:
Utilitiesand
The
Customer

Connection,TheEconomistIntelligenceBusinessUnit,January2014

SAPoffersnumerousmobilesolutionsforengagingcustomersinnewways,including:
(http://www.sap.com/pc/tech/mobile/software/industryapps/utilitiescustomerengagement.html)
SAPUtilitiesCustomerEngagementmobileapp(http://www.sap.com/pc/tech/mobile/software/industry
apps/utilitiescustomerengagement.html)
Enabletwowaycommunicationbetweenyourservicedeskandcustomers.Letusersmanageaccounts,trackusage,
andreportoutages.
(http://www.sap.com/pc/tech/mobile/software/industryapps/customerloyaltyretailapp/index.html)
SAPCustomerLoyaltymobileapp(http://www.sap.com/pc/tech/mobile/software/industryapps/customer
loyaltyretailapp/index.html)
Boostcustomerloyaltywitheasytouseselfserviceandaseamlessmultichannelexperience.
(http://www.sap.com/pc/tech/mobile/software/commercesolutions/mobileconsumerpayments/index.html)
SAPMobileConsumerPaymentssolution(http://www.sap.com/pc/tech/mobile/software/commerce
solutions/mobileconsumerpayments/index.html)
Completetheconsumerexperiencewithflexiblemobilepaymentoptions.
(http://www.sap.com/pc/tech/mobile/software/industryapps/precisionretailing/index.html)
SAPPrecisionMarketingsolution(http://www.sap.com/pc/tech/mobile/software/industryapps/precision
retailing/index.html)
Deliverpersonalizedoffersinrealtimeacrossmultiplechannelswiththiscloudbasedapp.
Backtotop

MobileSolutionsforNetworkOperations
Keeptheplantsrunning,thelineshumming,andthelightson
Whetherthetaskispowergeneration,transmission,ordistribution,everythingrevolvesaroundkeepingthelightson
andensuringsustainablecommunities.Theparamountneedistokeepallnetworkinfrastructureandsupportsystems
workingatpeakefficiency.
Fortransmissionanddistributioncompaniesinparticular,outagesarenotanoption.Oncepowerisgenerated,thecost
istypicallyabsorbedandyoucantstorethepower.Inanycase,anoutageanywhereinthestreamcanresultin
significantadditionalcosts,fines,andpenalties.

Powerprovidersthatmobilizeinspectionsandmaintenancecandetectandpreventincidentsand

70%,andreducetheirmaintenancebacklogbyupto60%

failuresbyupto

Source:SAPInsightsandreferences

Therearehundredsofprocessesalongtheentirevaluechainwhichcanbemobilizedtodeliveroperationalexcellence,
improvingpowerproductionanddelivery.Typicalmobileprocessesinclude:
Engineeringandoperations
Construct
Installandprovision
Performoperatorrounds
Maintenance
Inspect,maintain,repair
Changeoutmeters
Managevegetation
Response
Respondtooutages
Makeservicecalls
Surveystormdamage
SAPanditspartnersoffermanysolutionstomaintain,inspect,andrepairthegridincluding:
(http://www.sap.com/pc/tech/mobile/software/lobapps/roundsmanagerapp/index.html)
SAPRoundsManagermobileapp(http://www.sap.com/pc/tech/mobile/software/lobapps/roundsmanager
app/index.html)
Takereadings,recordobservations,andgeneratenotificationsandworkorderstolowerriskandpreventunacceptable
outcomes.
(http://www.sap.com/pc/tech/mobile/software/lobapps/workmanagerapp/index.html)
SAPWorkManagermobileapp(http://www.sap.com/pc/tech/mobile/software/lobapps/workmanager
app/index.html)
Maintain,inspectandrepairmissioncriticalassetsfromturbinestotransformerstoundergroundlines.Install,maintain
andreadmeters.
(http://www.sap.com/pc/tech/mobile/software/lobapps/manufacturing3dvieweripad/index.html)
SAP3DVisualEnterpriseViewermobileapp(http://www.sap.com/pc/tech/mobile/software/lob
apps/manufacturing3dvieweripad/index.html)
Enablemaintenanceteamsandmanagerstoviewandinteractwith3Dpartsandassetschemastoreduce
wrenchtimeandimproveperformance.
(http://www.sap.com/pc/tech/mobile/software/lobapps/inventorymanagerapp/index.html)
SAPInventoryManagermobileapp(http://www.sap.com/pc/tech/mobile/software/lobapps/inventory
managerapp/index.html)
Managemissionalcriticalspares,toolsandmaterials.Reducecarryingcostsandimproveresponsereadiness.

Learnmore
MobileEnterpriseAssetManagement
(https://global.sap.com/campaign/ne/2013/05_cross_eam_mobile_apps_feature_offer/index.epx?kNtBzmUK9zU)

89%

firsttimefixrateforcompanieswithbestinclassmobilitypractices
Source:AberdeenGroup,2013FieldServiceGuide

Backtotop

MobileSolutionsforCommercialOperations
Utilitiestypicallyrelyonverylargeanddiverseworkforcestoservicetheircustomersandcommunitiesandprevent
leakage.Andfieldsalesarebecomingincreasinglyimportantasmarketsderegulate.Highvalueprocessestoconsider
include.
Fieldservices
Connectanddisconnectservices
Respondtocustomercalls
Readmetersandbillonsite
Auditforfraudandenergyleakage
Residentialsales
Conductenergyreviews
Marketandenrollcustomersforenergyservices
Sellenergysavingappliancesandimprovements
Corporatesales
Conductenergyreviews
Sellservices
Processordersandchanges

SAPsolutionsforthecommercialworkforceinclude:
(http://www.sap.com/pc/tech/mobile/software/lobapps/servicemanagerapp/index.html)
SAPCRMServiceManagermobileapp(http://www.sap.com/pc/tech/mobile/software/lobapps/service
managerapp/index.html)
Respondtoservicecallsandoutages,provisionnewaccounts,andassistcustomers.Improveyour
workforce'sperformance,honoryourservicelevelagreementsandreduceyourcostsinthefield.
(http://www.sap.com/pc/tech/mobile/software/lobapps/roundsmanagerapp/index.html)
SAPRoundsManagermobileapp(http://www.sap.com/pc/tech/mobile/software/lobapps/roundsmanager
app/index.html)
Inspectresidentialandcommercialspointsofservice.Auditforpotentialleakageandfraud.

7%
highercustomersatisfactionwherecustomerprofiles,history,andpreferencesareavailableatthepointof
interaction.
Source:SAPPerformanceBenchmarkingandCustomerReferenceStatistics

MobileSolutionsforWorkforceSafetyandProductivity

Whetherinspectingaturbine,workingatopatower,readingameter,provisioninganewresidentialcustomer,or
suggestinganewserviceinthecustomers'offices,yourworkforceneedstobesafeandproductive.
Theyareinthefieldandonthego.Theyrequiremobilesolutionstoexpeditecommontaskshelpensure360degree,
realtimevisiblityinthefieldandofficeandkeepcriticalprocessesmovingforwardwhileminimizingtheriskofinjury.
Thefollowingareallprocessesthatcanbemeasurablyimprovedwithmobileappstoprotectandempoweryour
workforce:
Performinspectionsforenvironment,health,andsafety
Managepermitsandclearances
Trackequipmentandworkforce
Geolocatepeopleandequipment
Scheduleanddispatchteams
Viewperformancedashboards
Conductdailyshiftbriefings
Supervisecrewsandworkforces
Manageandtrackcontractors
Receivetraining
Receivealertsandnotifications
Submitandprocessrequestsandapprovals

61%and58%ofutilitiesexecutivessaymobiletechnologieshavesavedlives,andprevented
workforceincidentsandaccidents,respectively
Source:UtilitiesandTheCustomerConnection,TheEconomistIntelligenceBusinessUnit,January2014

SAPsolutionsforimprovingworkforceproductivityandsafetyinclude:
(http://www.sap.com/pc/tech/mobile/software/bianalyticsapps/businessobjectsmobilebiapp/index.html)
SAPBusinessObjectsMobilesoftware(http://www.sap.com/pc/tech/mobile/software/bianalytics
apps/businessobjectsmobilebiapp/index.html)
Allowmanagerstorapidlyanalyzeassetandproductionperformance,outages,customertrends,and
regulatoryexposure.
(http://help.sap.com/fiori_bs2013/helpdata/en/99/e464520e2a725fe10000000a441470/content.htm?
frameset=/en/29/9a5652d8c3725fe10000000a441470/frameset.htm)
SAPFioriapps
(http://help.sap.com/fiori_bs2013/helpdata/en/99/e464520e2a725fe10000000a441470/content.htm?
frameset=/en/29/9a5652d8c3725fe10000000a441470/frameset.htm)
Respondtoalertsandprocessmissioncriticalapprovalsinrealtime.Getmobileaccesstonearly500SAPappson
anydevice.
Nomobileworkforcemanagementsystemiscompletewithoutschedulinganddispatch.UseSAPMultiresource
Scheduling(http://www.sap.com/servicessupport/svc/customappdevelopment/cnsltg/prebuilt/multiresource
scheduling/index.html)andSAPWorkforceSchedulingandOptimizationbyClickSoftware
(http://www.sap.com/solution/lob/customersvc/software/workforceschedulingoptimization/index.html)toimprove
responsetimesandprovisioncrewswitheverythingtheyneedtogetthejobdonerightthefirsttime.

76%
Ofutilitiesexecutivessaymobiletechnologiesareparticularlyhelpfulforschedulingandmanagingcrews
Source:UtilitiesandTheCustomerConnection,TheEconomistBusinessIntelligenceUnit,January2014

24%

higheroperatingmarginswhereenterprisemobilityisembeddedinallbusinessprocesses
Source:SAPCustomerReferenceStatistics

Backtotop

MobileSolutionsPoweredbySAPHANAandDeliveredintheCloud
Adoptingapiecemealapproachtomobilesolutionsisultimatelycostly,unsustainable,anddoesnotsolvethebiggest
problemforpowerproviderssecurelytearingdownsilosofinformationfromthepowerstationtotheoutlet.

Clicktoenlarge.

RisetothechallengewiththeSAPMobilePlatform.Benefitfrommobileapplicationsandanalyticsdeveloped,
deployed,managedandsecuredwiththemobileplatformpoweredbySAPHANAanddeliveredinthecloud.
Therightdevelopmentsolutionsforthejob
Withallthestakeholders,environments,devicesandprocessesrequiredtooperateapowerutility,acompleteplatform
mustsupportthetoolstodevelopanendlessarrayofpossibilities.
Ourportfolioofsolutionsfordevelopingmobileappsincludes:
SAPMobilePlatform(http://www.sap.com/pc/tech/mobile/software/solutions/platform/overview.html)formission
criticaljobsandtasks
SAPFiori(http://www.sap.com/solution/uxuserexperience/software/overview.html)toincreasepersonal
productivity
SAPLumira(http://www.saplumira.com)softwareforanalyticsonthego
Solutionsfromhybris(http://www.hybris.com/en/),anSAPcompany,toengageconsumers
Mobilesolutionspoweredbyasecureandcomprehensiveplatforminclude:
SAPMobilePlatform(http://global.sap.com/campaigns/digitalhubmobileplatform/index.html)fordeveloping,
deploying,andmanagingmobileappsanddataonlineandoffline
SAPMobilePlatform,consumeredition,tosupportprecisionmarketing,shopping,mobilepayments,andcitizen
interaction
SAPMobileSecureportfolio(http://global.sap.com/campaigns/digitalhubmobile/index.html)tosecuredevices,
apps,documents,andusers
Mobilemessaging,engagement,andinsightservicesfromSAP(http://go.sap.com/solution/platform
technology/messagingservices.html)toconnectinrealtimewithemployees,partners,andconsumers

Backtotop

GettingStarted
Thepossibilitiestosimplify,innovate,andacceleratewithmobilesolutionsareendless.But,navigatingthroughallthe
opportunitiescallsforavaluebasedstrategyandaprioritizedroadmap.

Learnmore
Mobileroadmap(http://sapmobilejourney.com/)
Whetheryouareonlyconsideringyouroptionsatthemomentoryouhavealreadystartedyourjourney,wecanhelp
youdeveloparoadmap.
Consultingservices(http://www.sap.com/servicessupport/svc/enterprisemobility.html)
Discoverourservicesthatcanhelpyoudevelopastrategy,implementasolution,andeverythinginbetween.
Valuemanagement(http://www.sap.com/servicessupport/svc/implementation/consulting/value
management/index.html)
Learnaboutourservicesformaximizingthevalueofyourmobiledeployment.
Mobileinnovation(http://www.sap.com/pc/tech/mobile/software/solutions/overview/mobileinnovation.html)
Seehowwecanhelpyoudevelopinnovativemobileapps.
Backtotop

ContactUs
LearnmoreabouthowmobileofferingsfromSAPcanhelppowerproviderstransformallaspectsoftheirbusiness.Get
intouchwithustoday.
VisitourWebsite
(http://www.sap.com/pc/tech/mobile/software/applications/industries/applications/utilities.html)
Callusat:
18667271489

Visitourcommunitypagestofindoutmore.
Facebook(https://www.facebook.com/SAPMobile?fref=ts)
Twitter(https://twitter.com/SAPMobile)
LinkedIn(https://www.linkedin.com/groups?
gid=1455327&mostPopular=&trk=tyah&trkInfo=tarId:1415067761451,tas:sap%20mobile,idx:519)
Copyright/Trademark(http://global.sap.com/corporateen/legal/copyright/index.epx)
Privacy(http://global.sap.com/corporateen/legal/privacy.epx)

Impressum(http://global.sap.com/corporateen/legal/impressum.epx)