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Oil & Gas Midstream

Services Report
VALUE OF THIS REPORT
Understand the current state of
customer satisfaction in the oil and
gas midstream services segment
Obtain detailed information on
individual midstream service
providers customer ratings and
rankings
Identify and track strengths
and weaknesses among todays
midstream service providers
Know the key satisfaction drivers
for customers of midstream
services suppliers

No. of
Evaluations
185
32
48
29
122
5
-

Producer Type
Supermajor
Major
Large Independent
Independent
Small Independent
National Oil Company (NOC)
Upstream Consultant
Other
Respondent Title
Executive / VP/ Director
Manager
Engineer / Specialist
Supervisor / Team Leader
Geoscientist
Advisor / Consultant
Procurement
Coordinator / Other

4
84
169
94
67
3
-

LE

1.0%
20.0%
40.1%
22.3%
15.9%
0.7%
-

AM

Role in Selection of Suppliers


Primary Decision-maker
Contributor to Process
User of Services Only
TOTAL

% of
Evaluations
43.9%
7.6%
11.4%
6.9%
29.0%
1.2%
-

EX

189
215
17

EnergyPoint Research

Offshore Contract Driller Rankings

Quality & Reliability of Field Personnel


All Global Regions

No. of
Evaluations
253
195
448

% of
Evaluations
56.6%
43.4%
100.0%

68
59
57
81
45
103
413

16.5%
14.3%
13.8%
19.6%
10.9%
24.9%
100.0%

313
285
78
676

46.3%
42.2%
11.5%
100.0%

Geographic Region
U.S. & Canada
Latin America, Caribbean & Mexico
North Sea
Middle East & N. Africa
Sub-Sahara Africa
Asia & Pacific Rim
Application
Horizontal & Directional Wells
HPHT Wells
Harsh Climate / Environment

Total No.
of Responses
2010 - 13

2012 - 13
Rating

2010 - 11
Rating

Final
Weighted
Rating

Ensco

86

8.15

8.43

8.21

Atwood Oceanics

36

8.02

7.80

7.98

39

7.65

7.97

7.71

63

E
PL
7.63

7.60

7.62

67

7.35

6.93

7.27

78

6.99

7.28

7.05

52

7.14

6.58

7.03

7.63

7.60

7.62

7.56

7.51

7.55

100.0%

Respondents were asked to rate companies across various service categories, global regions
and applications. A breakdown of evaluations by major segment is below.

Service Categories
Contract Drilling Shelf
Contract Drilling Deepwater

Final
Ranking

44.9%
51.1%
4.0%

421

AM

Rowan Drilling
Noble Drilling
Diamond Offshore

EX

Transocean
Seadrill

MEDIAN
MEAN

* Instances in which less than 10 evaluations were received for the 2012 - 13 period shown in grey.

EnergyPoint Research

Offshore Contract Driller Rankings

Q17: Accountability in Resolving


Problems & Disputes
All Global Regions

Final
Ranking

Total No.
of Responses
2010 - 13

Rowan Drilling

32

Ensco

83

AM

Noble Drilling
Diamond Offshore
Atwood Oceanics
Transocean

EX

Seadrill

MEDIAN
MEAN

LE

2012 - 13
Rating

7.95
7.69

7.09

2010 - 11
Rating

Final
Weighted
Rating

8.23

8.01

8.42

7.84

58

7.50

7.17

67

6.41

7.12

34

6.68

6.53

6.65

71

6.07

6.62

6.18

50

5.53

5.80

5.58

7.09

6.62

7.12

6.90

7.07

6.94

7.30

15

* Instances in which less than 10 evaluations were received for the 2012 - 13 period shown in grey.

Chart #2-A
Ensco's 2013 Relative Weighted Customer Satisfaction
Scores by Indexed Attribute
Scores as a % of Peer Group Mean
120
115

115.0

114.8

Pricing &
Contract Terms

Performance &
37
Reliability

107.9

110

109.8

107.3

104.3

104.3

105
100

95
90

PROFILE OF SURVEY
RESPONDENTS
All indicated having significant
experience in selecting or
utilizing midstream service
providers.

Chart #1-A
Ensco's 2013 Weighted Customer Satisfaction
Ratings by Indexed Attribute

TOTAL
SATISFACTION

8.00

8.38
8.03

8.47
8.04

8.16

8.04

115
110

7.00

105

Pricing &
Contract Terms

Performance &
Reliability

Job Quality

HSE

Service &
Professionalism

AM

1 = "Highly Dissatisfied , 10 = "Highly Satisfied"

7.00
6.00

8.54

8.31

8.02

EX
TOTAL
SATISFACTION

Pricing &
Contract Terms

Performance &
Reliability

8.20

Job Quality

Technology

PL

Chart #1-B
Ensco's 2012 Weighted Customer Satisfaction
Ratings by Indexed Attribute
8.31

8.00

6.50

E E
100

TOTAL
SATISFACTION

9.00

7.50

M
XA

120

7.46

6.50

8.50

Service &
Professionalism

Technology

106.1

Corporate
Capabilities

Scores as a % of Peer Group Mean

8.21

7.50

6.00

PL
HSE

Chart #2-B
Ensco's 2012 Relative Weighted Customer Satisfaction
Scores by Indexed Attribute

1 = "Highly Dissatisfied , 10 = "Highly Satisfied"


9.00
8.50

Job Quality

HSE

95

Corporate
Capabilities

90

110.8

TOTAL
SATISFACTION

114.5

Pricing &
Contract Terms

112.6

Performance &
Reliability

113.8

110.3

Job Quality

107.8

106.3

HSE

Service &
Professionalism

Technology

106.3

Corporate
Capabilities

Chart #2-C
Ensco's 2011 Relative Weighted Customer Satisfaction
Scores by Indexed Attribute
Scores as a % of Peer Group Mean

8.37

120

8.05

7.76

115

111.5

113.2

113.6
111.1

110.5

110

107.6

109.8

108.6

Technology

Corporate
Capabilities

105
100
Service &
Professionalism

Technology

Corporate
Capabilities

95
90

TOTAL
SATISFACTION

Pricing &
Contract Terms

Performance &
Reliability

Job Quality

HSE

Service &
Professionalism

Chart #1-C
Ensco's 2011 Weighted Customer Satisfaction
Ratings by Indexed Attribute
1 = "Highly Dissatisfied , 10 = "Highly Satisfied"

9.00
8.50

8.64

8.34
7.89

8.00

8.13

8.18

Performance &
Reliability

Job Quality

10

8.38

8.29
7.86

7.50
7.00
6.50
6.00

Over 90% indicated having


primary decision-making
responsibility or involvement in
the supplier-selection process.
More than 85% indicated having
10+ years of upstream experience;
over 70% indicated 20+ years of
experience.

TOTAL
SATISFACTION

Pricing &
Contract Terms

HSE

Service &
Professionalism

Technology

Corporate
Capabilities

EnergyPoint conducts the only truly


independent surveys in the industry that
reveal the comprehensive and ongoing
opinions of purchasing decision-makers,
influencers and users concerning major
industry suppliers. This particular report
offers highly relevant detail, timely
information, and unique analysis regarding
how customers rate major oil and gas
midstream service providers across 30+
attributes, services, and regions. It is an
acknowledged must have for providers
seeking to understand how their own, and
their competitors, offerings align with the
needs of customers across segments.
Incorporating results from more than 2,000
evaluations by qualified respondents at
E&P companies and other midstream
customers, the report provides an
unprecedented framework for identifying
and tracking the relative strengths and
weaknesses of individual providers.

Some of the Attributes Rated


Overall satisfaction
Willingness to
recommend
General price levels
and contract terms

Accountability in
resolving problems
and disputes

Health, safety and


environmental
practices

Integrity and ethical


behavior

Ability to provide
necessary expertise,
personnel and
equipment

Prices and
contract terms vs.
competitors

Ability to develop
value-adding
projects and
solutions

Executive/VP
Director
Manager
Supervisor/Team Leader
Engineer/Specialist
Scheduler/Other

Prices paid vs.


quality received
(value)

Ability to manage
and complete new
projects

Commercial
personnel

Ease and accuracy


of nomination
and scheduling
processes and
systems

Participation from a range of


customer types, including:
supermajors, majors,
independents, industrials,
and marketers.

Quality, reliability
and condition of
assets

Titles and functions include:

E&P companies, industrials and


marketing professionals rated
domestic suppliers in EnergyPoints Oil
& Gas Midstream Services Customer
Satisfaction Survey ending August 31,
2015. Respondents have significant and
industry-wide impact on the selection and
utilization of midstream service providers.
In aggregate, results in this closely watched
report offer insightful and impactful
information regarding the current state of
customer satisfaction in the oil and gas
midstream sector.

Engineering
and operations
personnel

Flexibility and
responsiveness to
customers needs

Quality, availability
and timeliness of
measurement and
field data
Technical soundness
and sophistication
of developed
projects

Size and scope to


meet geographic
and technical
requirements
+ Others

Midstream Services Providers Rated


Anadarko
Midstream/WGP
Boardwalk Pipeline
Buckeye Partners
Crestwood
Midstream

EnLink Midstream
Enterprise Products
Kinder Morgan
MarkWest Energy
ONEOK

DCP Midstream

Plains All American

Enable Midstream

Sunoco Logistics

Enbridge

Targa Resources

Energy Transfer

Williams

DETAILED RATINGS

ANALYZE RATINGS ACROSS MULTIPLE SEGMENTS:

EnergyPoints Oil & Gas Midstream


Services Report is designed for midstream
service providers and other industry
participants and stakeholders interested
in understanding, in specific terms, how
major midstream providers rate across 30+
attributes, service categories and regions.

Service Categories

T
IN
O
P

RES
EA

Customer
Satisfaction

INC

Exclusive
Ratings

H
C
R

ENER
GY

The detailed ratings portion of the 80+


page report contains data, tables, graphs,
background and other specifics from
EnergyPoints Oil & Gas Midstream Services
Survey. Contents include 1-to-10 point
ratings, top-to-bottom rankings, evaluation
counts, category means and medians, for
multiple attributes, categories and regions.
The reports methodologies are those used
to determine official category winners for
EnergyPoints annual Customer Satisfaction
Awards.

INDEPENDENT SURVEYS

Since 2003

DETAILED ANALYSIS
The detailed analysis portion of the
report provides strategic analysis and
recommendations related to customer
satisfaction in the midstream sector.
Considered the roadmap by many in
the industry, this report provides insights
as to how suppliers can better manage
their performance and understand which
organizational resources can be most
effectively allocated to optimize results.
The report also contains insightful and
actionable analyses, and identifies the
importance customers of products suppliers
place on various attributes, including:
pricing, performance and reliability
engineering and design, availability and
delivery, post-sale support, corporate
resources, etc. Customized reports for
individual suppliers or segments are
available upon request.

Onshore Gas
Gathering
Offshore Gathering
& Transportation
Gas Compression
Gas Processing &
Treating

Geographic Regions
Gas Storage
NGL Transportation
& Storage

Appalachian Basin Marcellus


Ark-La-Tex

NGL Fractionation

Bakken - Dakotas

Onshore Crude
Gathering

Onshore Gulf Coast

Gas Transportation

Crude Storage &


Terminaling

Gas & NGL


Purchasing

Crude
Transportation

Mid-continent

Permian Basin
U.S. Rockies
San Juan Basin
Texas Intrastate
Gulf of Mexico

Shouldnt you and your


organization be aware of
the information industry
participants have provided
through EnergyPoints
unmatched independent
research?
Knowing what is important to customers
can help both long-term decision-making
and resource allocation. Accordingly, the
report includes the following:
Ratings and rankings of midstream
service providers across 30+ attributes,
service categories and regions.
Identification of satisfaction drivers
as determined by statistical analysis
performed by EnergyPoint.
Recommendations for resource allocation
strategies for enhancing, optimizing and
maximizing customer satisfaction over the
long term.
Other actionable analyses and
recommendations to assist providers
looking to develop superior customer
satisfaction strategies and solutions.

The report provides the information,


insights and analyses needed to support
important decisions addressing customer
needs. It is simply the best information
available for knowing and understanding
the factors that are important to customers
of midstream services providers.

If you dont
measure it,
you cant
manage it.

INDUSTRY RECOGNITION
EnergyPoint and its customer satisfaction
data have been cited by many leading
business and industry resources including:

OUR FOCUS
EnergyPoint Research provides
independent research regarding the oil
and gas industrys satisfaction with the
products and services it purchases and
utilizes. We offer industry professionals
and their employers opportunities to
provide, gather and access comprehensive
ratings of oilfield suppliers through
independent and objective evaluation
processes. In return for participating in our
surveys, respondents and their employers
receive complimentary survey results in
the form of EnergyPoints MarketPartners
Reports and Updates.

MARKETPARTNERS PROGRAM
Through its MarketPartners Program,
EnergyPoint regularly surveys significant
cross-sections of experienced industry
participants involved in the selection
and utilization of oilfield products and
services. Survey participants range from
decision-makers and managers at some
of the worlds largest energy companies
to operational and field personnel at
independents and regionals. For
more information regarding the
MarketPartners Program, go to
www.energypointresearch.com.

CONFIDENTIALITY
EnergyPoint takes care to maintain
confidentiality and anonymity related to
the data it collects and publishes. While
respondent demographics are included
in our various published reports and data
sets, the names of survey respondents and
their employers are not divulged.

Wall Street Journal


New York Times
Barrons
Fortune
The Sunday Times
Harts E&P
Oil & Gas Journal
Oil and Gas Investor
SURVEYS & REPORTS
To help ensure that our research is both
relevant and timely, EnergyPoints
industry-leading surveys focus on the
topics oilfield participants tell us are most
important. We design our surveys to
measure satisfaction by:

Organizational attribute
Performance attribute
Customer and provider type
Respondent title
Product and service category
Geographic region
Well and application type
We provide survey results in three
primary formats.
The EnergyPoint Online Portal is the
most detailed and comprehensive tool
available for understanding customer
satisfaction in the global oilfield. It allows
subscribers to generate, view, analyze
and download via the web results from
EnergyPoints independent surveys.
Detailed Ratings & Analysis Reports
offer relevant detail, timely information
and insightful analysis regarding how
customers rate major drilling and
oilfield suppliers across 80+ attributes,
categories, regions and segments.
These reports provide unprecedented
frameworks for identifying and tracking
the relative strengths and weaknesses of
individual drilling contractors and oilfield
service & product suppliers.

MarketPartners Reports & Updates


are complimentary survey results provided
to all survey participants and their
employers. These popular reports have
become the standard in the oil and gas
industry, providing insightful perspective
regarding the performance of a range
of global oilfield product and service
suppliers.

MANAGEMENT
Doug Sheridan is Managing Director
and founder of EnergyPoint Research,
Inc. Prior to starting the firm in 2003,
Sheridan held commercial and corporate
positions in the U.S. midstream natural
gas segment. He
has been active in a
number of industry
associations,
including the
National Petroleum
Council, and is
regularly sourced
for his analysis
and opinions concerning the oil and
gas industry, particularly in the area of
customer satisfaction. Sheridan holds a
B.A. from Vanderbilt University and an
M.B.A. from the University of Michigans
Ross School of Business. He lives in and is
a native of Houston, Texas.

CATEGORY WINNER RECOGNITION


The EnergyPoint Research Seal of
Excellence and Customer Satisfaction
Award is available annually to those
suppliers receiving the top rating in
specific survey categories. Backed by
EnergyPoints acknowledged objectivity
and expertise, the Seal of Excellence is
the recognized symbol of performance
in the oil and gas industry. Visit the
EnergyPoint research website at www.
energypointresearch.com for a current list
of companies eligible for recognition.

Contact us at info@energypointresearch.com or call us at +1.713.529.9450.


To learn more about EnergyPoint and our independent research,
visit the companys website at www.energypointresearch.com

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