1.Why you opt HDFC ?

SELECTING OF HDFC BANK

NEAR TO HOME
OFFRING MORE SERVICES
VERY FAMOUS
SECURITY
TOTAL

NUMBER OF
RESPONDENTS
19
46
4
1
70

PERCENTAGE
27
65
3
5
100

SOURCE: primary data collected through questionnaire

180
160
140
120
100
80
60
40
20
0

PERCENTAGE
NUMBER OF
RESPONDENTS

INTERPRETATION:
From the above table it can be interpreted that 25% of the respondents sad that
they are very choose HDFC bank 27% choose in near to home 65% chosen offering
more services 5% chosen very famous 3% security

2.Since how long are you customer of HDFC?

HOW LONG OF CUSTOMER OF
HDFC
Since 1year
2years
3years
More than 3 years
total

NUMBER OF
RESPONDENTS
7
8
41
14
70

PERCENTAGE(
%)
10%
11%
59%
14%
100%

SOURCE: primary date collected throughquestionnaire.

80
70
60
50
40
30
20

PERCENTAGE(%)
NUMBER OF
RESPONDENTS

10
0

INTERPRETATION:
From the above table it can be interpreted that 10% have you account from 1 year
11% have account from 2 years 59% have from 3 years 14% more than 3% years
account in HDFC bank.

3.which type of service do you use frequently?

Services use frequently
ATM
Mobile banking
Online banking
Internet banking
total

Number of respondents
40
10
10
10
70

Percentage(%)
70%
10%
10%
10%
100%

SOURCE: primary data collected through questionnaire.

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

Percentage(%)
Number of
respondents

INTERPRETATION:
From the above table 70% of customers using ATM services 10% using mobile
banking 10% using online banking 10% using internet banking.

4. How often to you use the service of bank per month?

Service of bank per
month
1to 5 times
6 to 10 times
More than 10 times

Number of
respondents
60
2
8
70

Percentage(%)
85
3
12
100

SOURCE: Primary data collected through questionnaire.

100%
90%
80%
70%
60%

Percentage(%)

50%

Number of
respondents

40%

Service of bank per

month

30%
20%
10%
0%
1

INTERPRETATION :
From the above table service of bank per month
85% 1to5 times 3% 6to tomes 12%more than 10 times use the
service of bank per month.

5.Are you satisfied with the service offered by HDFC?

Satisfaction level
High satisfied
Satisfied
Not satisfied
Total

Number of
respondents
45
18
7
70

Percentage(
%)
65
25
10
100

SOURCE: Primary data collected through questionnaire

100%
90%
80%
70%
60%

Percentage(%)

50%

Number of
respondents

40%
30%
20%
10%
0%
High satisfied Satisfied Not satisfied

Total

INTERPRETION:
From the above table it can be interpreted that 65% are highly
satisfied and the customers of 25% are satisfied and 10% are not
satisfied.

6. In addition to HDFC bank which bank service currently you are

availing?
SERVICES
CURRENTLY
AVAILING
SBI
ANDHRA BANK
SYNDICATE
OTHERS
TOTAL

NUMBER OF
RESPONDENTS

PERCENTAGE(%)

20
25
15
10
70

20
35
25
20
100

SOURCE: Primary data collected through questionnaire.

100%
90%
80%
70%
60%

PERCENTAGE(%)

50%

NUMBER OF
RESPONDENTS

40%

SERVICES CURRENTLY
AVAILING

30%
20%
10%
0%
1

INTERPRETATION:
From the above table currently availing services of customer
20% are using sbi 35% using Andhra bank 25% using syndicate
bank and 20% are using other bank services