Terms & Conditions

We will have our clients sign a basic agreement on the rates we agree on for the accounts that are placed
with our collection service.

Debt Collection Service is a collection service provided by PASADANA SDN BHD ( PASADANA ), subject to
your compliance with the terms and conditions set forth on the following link . Please read this Agreement
carefully before accessing or using the Service. By accessing or using the Service, you agree to be bound
by the terms and conditions set forth on the following page below.

PASADANA may modify this Agreement at any time and such modifications shall be effective immediately
upon posting of the modified Agreement. You agree to review the Agreement periodically to be aware of
such modifications and your continued use of the Service shall be deemed your conclusive acceptance of
the modified Agreement. Our standard rate will apply to all accounts that use our service and the rates
may be found here, unless you receive a separate agreement signed by an officer of the corporation or an
acknowledgement letter stating a lower rate then what is listed on the website. Any oral agreement
between PASADANA and you as the client for a lower rate then agreed will be put into an
acknowledgement letter and mailed to you via certified mail. It is your responsibility to make sure that you
agree to this Agreement.

This agreement is made on this ________day of _________20______ between PASADANA SDN BHD with its
registered office at Suite 722 7th Floor Block A3 Leisure Commerce Square, No 9 Jalan PJS 8/9 46150
Petaling Jaya Selangor ( hereinafter referred to as PASADANA ) and _______________________________________
with its registered office at __________________________________________________( hereinafter referred to as
CLIENT ).

Now, THEREFORE, in consideration of mutual convenants and agreements contained herein, the parties
agree to the following :-

1. The Clients confirms and guarantees that the names and amounts of the accounts are correct and
owing.
2. PASADANA agrees to accept for collections, upon terms, conditions and provisions herein set
forth, those delinquent accounts which Client refers to it for collection.
3. PASADANA shall promptly undertake, through proper and lawful means, the collection of all
accounts refer to it by Client, without regard to the amount. PASADANA shall not, in any under
circumstances, use any threats, intimidation or harassment techniques in the collection of
accounts or violate any federal or state law.
4. All accounts (debts) placed for collection with PASADANA are accepted at the following
contingency rates :
Ageing of Accounts Our Fees
0 - 6 Months 20%
6 Months - 12 Months 25%
1 Year and Above 35%
5. Client authorised PASADANA to demand and receive from any person or persons or business
entities or its reprentatives, debts owing to the Client with PASADANA absolute discretion and
authority.
6. Commission applies on accounts paid to PASADANA or to the Client directly or on the goods
returned to the Client and the Client agrees to promptly notify PASADANA of any direct payments
or goods returned.
7. Commission shall be payable to PASADANA upon receipt of PASADANA monthly statement or
invoice.
8. Client agrees to provide PASADANA with information on all direct payments, adjustments, goods
returned and disputes within a timely manner, not to exceed 30 days from the placement date,
upon which our collection approach for such accounts will be adjusted or terminated accordingly.
9. If any partial payment or any payment schedule/plan has been arranged by PASADANA with the
debtor, the Agreement shall continue to be in force until the complete discharge of the debt by
the debtor. No termination by the Client may be entertained once such an arrangement of
payment schedule or any partial collection has been effected. In the event that the Client decides
to terminate, all commissions and fees as stated in the Agreement must be paid in full to
PASADANA.
10. PASADANA agrees to remit on the 7th of each month, all monies due to Client on accounts that
have been collected during the preceding month and will furnish an appropriate statement of
account.
 11. During the time PASADANA is serving an account, Client shall stop any collection effort and shall
not make any arrangements with the debtor and shall not forward the account to other debt
collection companies.
12. PASADANA agrees to give a written status report on monthly basis or upon reasonable request by
Client.
13. The Client agrees to provide copies of invoices, statements or other relevant documents that will
verify the debt, if requested by the debtor or PASADANA as needed.
14. Audits of PASADANA may be performed from time to time by Client or persons retained by Client,
to include a review of collection effort, adequacy of cash controls, promptness of recording and
remitting payments, compliance with this agreement and any other normal audit procedures.
15. Accounts placed in error by Client with PASADANA for collection may be withdrawn by Client by
written or verbal request. Upon receipt of such request PASADANA will cancel and return said
account along with all media pertaining to said account that CLIENT may have supplied provided
such account is not under payment plan process or a commitment of payment has been made.
16. PASADANA agrees to imdenify, defend and hold harmless from and against any and all losses,
claims, demands, suits or actions ofwhatever type or nature, arising from or in anyway due to or
connected with any activity of PASADANA or its agents, solicitors or employees, in the handling of
monies pursuant to this agreement, or in collecting, or in attempting to collect any account or
accounts referred to PASADANA by Client under this agreement. However, the provisions of this
paragraph shall not apply to any losses, claims, demands, damages, suits or actions, of whatever
type or nature, which arises out of Client's furnishing PASADANA erroneous information regarding
the identity of the debtor, the balance of the account, or the payments and/or credits due the
debtor in connection therewith in, or which arises from act of the Clients or the Client's agents, or
employees or associates.
17. This agreement will be effective as of date shown and continue in effect until terminated as
herein provided. Either party may terminate this agreement by giving the other party Ninety (90)
days notice by certified mail; however, Client may terminate this agreement immediately in the
event PASADANA violates any of the terms or provisions of this agreement. Termination or
cancellation of this agreement by either party will not affect the collection enforcement or validity
of any accrued obligations owing between parties. PASADANA will retain commissions on paying
accounts, settlements accounts, partial payment account as well as accounts with post dated
cheques collected.
18. By placing an account with PASADANA, the Clients acknowledges and agrees to these terms and
conditions

IN WITNESS WHEREOF, the parties hereto have executed this Agreement to be duly executed as of the
date first mentioned above.

SIGNED BY SIGNED BY
for andd on behalf of for and on behalf of
CLIENT NAME PASADANA SDN BHD
Date : Date :