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SUMMARY

of
BUSINESS PLAN

Executive Summary
Welcome to the future of Energypac Engineering Limited. Our new marketing
strategies will focus on adding value to our target market segments in our local
market as well as foreign market. The Energypac system will create value through
monitoring work-in-progress and empowers engineers with crucial operational data
through this marketing plan. Purpose of the marketing plan is to provide and
promote a high-level, executive overview of Energypac Engineering Limited. This
marketing plan is to be used as information and marketing planning purposes in
attaining profitable market share with the strategic promotional activities. We should
do all planning and as much of the creative writing as possible. We have to do the
planning. The purpose of this marketing plan is two-fold: (1) to show how Energypac
Marketing

will operate, why it will be successful, and how the profit structure is

determined, and (2) to act as a guiding, measuring, and evaluating vehicle in the
implementation of all aspects of Energypac Engineering Limited strategic marketing
plan. Strategic marketing plan is essential to become a highly visible, diversified
corporation known for our customer service, sound management profitability, and
flexible working environment.

Mission
Energypac

Engineering

Limited

should

offer

reliable,

high-quality

electro

mechanical products for business development, market development, and channel


development on an international scale. Clients must know that working with
Energypac Engineering is a more professional, less risky way to develop new areas
than working completely in-house with their own people. We should focus on
development of our proper structured marketing strategies. We should provide our
employees with an exciting, intellectually challenging workplace in which intelligence
and initiative will be rewarded, hierarchies are minimized, and everybody will be
fairly compensated.
Enegypac Engineering should create customer value through facilitating optimal and
efficient operations by developing and implementing the most technologically
advanced techniques. Energypac Engineering should establish a reputation in the
industry for exceeding customer expectations through exemplary consultative
service.
Business Unit Name : Energypac Engineering Limited
Role of the Unit : To increase market

share by developing a proper structured

marketing strategy.
Distinctive Competence : Speed of response and quality of products.
Future Direction : To establish Energypac Engineering Limited in new, growing and
profitable markets and to make and implement strategic Marketing plan to stay as
the market leader in future.

Marketing Objectives
1. We need to establish ourselves as experts. This means being quoted in major
trade press, speaking at industry events, and gaining recognition. Our
measurable and specific objective is to be introduced in three major events as
established experts in the field of international market entry.
2. We need brand-name reference clients. By the end of this year, we need
more major brand names we can cite as clients. We need to be able to
reference by name and contact phone number.
3. We need at least one client in each of three main regions. United States and
Europe for sure, and also either Latin America or Asia. We can't be who we
claim to be without being truly multi-continental.

Target Markets
Energypac Engineering Limited has targeted their market mainly into two groups
such as Sales and Project division. Sales division focuses on :
Dhaka office Private Sales :
i)

Industries

ii)

Developer

iii)

Building/Tower

iv)

Contractor

v)

Steel Mill

vi)

Others

Project division focuses on :


i)

DESCO

ii)

DESA

iii)

PDB

iv)

PGCB

v)

REB

vi)

DPDC

vii)

PBS

viii)

BERC

ix)

APSCL

x)

EGCB

xi)

NWZPDC

xii)

NWPGC

xiii)

PC

xiv)

SZPDC

xv)

WZPDC

xvi)

RPC

xvii)

Upcoming Power Stations.

xviii)

IPP PROJECTS

WHAT IS ENERGYPAC MARKETINGS TARGET MARKET


AND WHY?
Energypac Marketings target market is industrial sectors as well as utility.
Opportunities to do business with larger firms and smaller firms will certainly be
considered. In the proprietors twenty years of experience, he has found that
virtually no manufacturing firms have formal marketing plans or marketing
communications plans. Many have annual sales objectives which they may call
"marketing plans". The exceptions, in some instances, are companies that are
divisions

of

larger

corporations

or

those

which

already

have

marketing

communications firm affiliation.

Target Market Segment Strategy


We cannot survive just waiting for the customer to come to us. Instead, we must get
better at focusing on the specific market segments whose needs match our offerings.
Focus on targeted segments is the key to our future.
Therefore, we need to focus our marketing message and our product offerings. We
need to develop our message, communicate it, and make good on it.

Market Segmentation Strategy :


The market for engineering services may be summarized with the following groups:
1. Territorial and Federal Governmental Departments: We intend to
position ourselves as a local firm offering expertise in manufacturing and
restoration engineering. The Federal Government also retains consultants for
similar purposes.
2. Law Firms: We will market our services to the legal community to provide
dispute resolution services, including arbitration, mediation and expert
reports for litigation. This work should be supported by forensic engineering
services to identify the cause of failures.
3. Contractors: We will offer design/build services to contractors for the
multitude of potential projects. Contractors occasionally require structural
engineers to submit sealed alternatives for equivalents to construction details.
4. Municipal Governments: We can promote our services to the local
municipal governments for this purpose. To attract this market potential, we
can offer to train those students in each community who are interested in
engineering as a career choice on the local front.

Keys to Success
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The main key to success is making the product positioning clear. Many
potential buyers would much prefer our offering to the box only offerings of
the chain stores and mail order sources, if only they knew the tradeoffs.

Word of mouth is critical in this segment. We will have to make sure that once
we gain a customer, we never lose them. To help accomplish this, we must
work to reinvigorate relationships through successful database marketing,
among other means.

We must always remember to sell the company, not the product. Clients have
to understand they are taking on a relationship with us.

Provide professional quality services on time and on budget.

Develop a follow-up strategy to gauge performance with all clients.

Implement and maintain a quality control and assurance policy.

Consistent, accurate fulfillment of the clients wishes.

Competitive pricing for the quality of services offered.

Significant profit made on each event planned.

We should exist to provide cost-effective alternatives to our customers seeking


quality long distance services. We should believe our first responsibility is to our
customers. We will strive to establish and maintain a strong financial position that
enables us to expand as advance grows. In conducting our day to day operations, we
will strive to:

Treat all colleagues and co-workers with respect & fairness.

Follow a philosophy that says, "The customers are the business."

Make positive contributions to the communities with which we do business


and the community in which we live.

Develop and enhance the skills of our down-line associates with the intention
of providing promotional opportunities.

Critical Issues
1. Tracking and follow up : We will have the discipline as an organization, to
track results of the marketing plan and make sure that we implement.
2. Market Segment focus : How can we be sure we have the discipline to
maintain the focus?
3. Can we say no to unprofitable deals ?
4. The most critical issue is repeat business. We cannot build this company on a
faulty foundation

: We have to have a core group of satisfied clients who

come back to us on a regular basis. We cannot afford to spend the capital it


would take to generate new clients constantly. The repeat business costs
about a tenth as much in sales and marketing as the new client.
5. Repeat business is built on the correct strategic mix of excellence in delivery,
clear communication of promise and scope and follow through.
6. Most of the companies build on a structure that has the partners selling the
jobs and new hires, bright young people without a lot of experience,

delivering. We cannot afford to follow that lead. We can use a staff to


leverage some of the footwork and analysis work, but ultimately our work
must be our own.
7. We must define and identify structured sales record.
8. We need to develop proper structured employee organograme.

Marketing Strategy
HOW HAS ENERGYPAC MARKETING POSITIONED ITSELF?
Energypac Marketing has positioned itself to be primarily a niche-market service
supplier. Most established marketing communications firms, because of their
overhead, cannot afford to spend time on the lower end of our annual sales volume
objective. The proprietor has an extremely varied background in terms of different
kinds of clients served. This experience encompasses virtually all marketing venues
and media. We have an excellent grasp of technical processes, both in terms of
product manufacturing and product application. Energypac Marketing represents an
excellent match for the small-sized to medium-sized manufacturing firm that doesnt
have a large enough budget to attract an ad or PR agency with equal experience and
expertise.

What makes Energypac Marketing different?


We are specializing in manufacturing different transformers, isolator, switchgear .
Although we have no proper marketing structure, we possess over twenty years of
experience working with our target market firms. Energypac Marketing is developing
the Resource Line, a new tool for most of the target market. Energypac Marketing is
well versed in many manufacturing processes so it understands how products are
marketed.
Although the thinking of business-to-business advertising agencies is changing,
advertising and the resultant media commissions still represent a major revenue
component.

Market Demographics :
Market Demographics

Summary

Decision
Level

Mature

Manager

High

Informed

Positive

Steel Industries

Growth

Director
and
Manager

High

Skeptical

Positive

Textile & Spinning


Industries

Growth

Manager

High

Skeptical

Positive

Develop

Variable

Variable

Market Segments
Panel Builders

Other

Loyalty
Buyer
Status Readiness

Product
Attitude

Variable Indifferent

SWOT Summary
The SWOT analysis covers strengths, weaknesses, opportunities, and threats.
Strengths and weaknesses are generally internal attributes, which we can address by
changing our business. Opportunities and threats are generally external.

Overall, the mix is exciting. We live in an age of growth, change, and business
revolution. The Internet offers us opportunities and threats. We need to make our dealing
with it one of our biggest strengths, to minimize our weaknesses.

Strengths
1. True expertise. All of our principals know this area very well. Our experience
and expertise is better than anybody we know of in this particular niche area.

2. Dominance of communications technologies from a users' point of view. We


need to have an excellent website, secure File Transfer Protocol (FTP)
facilities with password protection for sending and receiving documents from
clients, major bandwidth, and an automatic link to training allies to help
clients come up to speed with the facilities we offer. We can even hold
Internet meetings with shared interface and visuals.
3. Manageable size. We don't have to support a large overhead, and our clients
know that we deliver what we promise ourselves. Our competition, the larger
consulting houses, tend to build on the structure of the major partners doing
the selling and younger associates, with far less experience, actually
delivering the consulting.
4. Contacts. Years of industry experience means a lot of word-of-mouth
marketing, contacts, and networking.

Weaknesses
1. Marketing. As a group, we are good at the direct sales involved in making a
close, but we don't have the resources required to do much general
marketing. We will depend on word of mouth first as our main form of
generating leads. After that we need to make proper marketing structure.
2. Staff. Without the overhead of staff, we can't leverage on people to develop
documents and presentations, research in detail, and fill in the blanks. We are
short on support for telephones, fax, and email.
3.

Brand. Sometimes a well reputed brand name is a safer buy for the client, in
the sense of "nobody ever got fired for hiring them." We have to build our
brand

equity,

so

that

we

can

be

perceived

as

an

innovative.

Opportunities
1. Internet growth. Companies are being dragged into worldwide marketing, like
it or not. Growth rates are very high, opportunities are obvious.
2. International market growth. Europe and Latin America are booming. Asia has
suffered a bit but is recovering. Manufacturers are anxious to take their new
technologies across borders.

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3. Growing red tape involved with hiring full-time employees, especially at the
executive level.

Threats
1. The Internet is a threat as well as an opportunity. Our expertise need crossing
borders, managing multiple markets, and the problems we solve are being
reduced in importance by the growing availability of information. Specific
example: software companies used to charge huge premiums for software
available in the different smaller markets, but their potential customers are
now much more likely to see available prices elsewhere and buy over the net.
2. The larger, branded competition is recognizing our niche. They are beginning
to compete in our area, recognize our niche. We are no longer alone.
3. New competitors are developing in new markets. Particularly as the local
market grows, competitors developing in that area become more significant.

Messaging
We should have a strong message, a major part of which is the impression of
confidence and certainty we create as we deliver that message. We have more detail
below, but we can summarize here: we are experts in this topic.
We are worth what we charge. We will save your company market and improve its
market entry substantially.
More details are in the messaging table.

Branding
With our kind of consulting, branding is a slow process of word of mouth and repeat
business. We do however need to use the logo on stage as much as possible in major
events, and with our reports, etc. We also need to always work towards establishing
ourselves as the acknowledged experts in our field.

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Target Market Messaging


Target Market Messaging
Market Segments

Messaging
Making mistakes will cost you much more
than we do.

Panel Builders
Steel Industries

This is an investment in the future.

Textile & Spinning Industries

How much does it cost to do it wrong?

Promotional Strategies
Our promotion strategy should focuse heavily on Public Relations, with very little or
no emphasis on advertising or direct marketing.
We will be using the Internet extensively in our sales promotion specially for foreign
prospective client. Together with a well targeted direct mail and e-mail campaign, we
will make all the major players in the marketplace aware of our presence.

We will focus our limited advertising budgets to promote community sponsored


events. We will also offer technical services at discount rates to non-profit
organizations.

Promotion
In order to truly succeed, Energypac Engineering will have to appeal to the "heart" of
the market. An important method to promote Energypac Engineering Limited will be
technical papers by researchers involved in development of Energypac and dedicated
engineers should discuss process improvements make possible by the Energypac
program. In addition, Energypac Engineering will place awareness generating
advertisements in the major trade journals. The management team will also
participate in professional society meetings and major trade shows to demonstrate
the technology.

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Purchases will ultimately occur through direct sales. Engineers and

who have the

most influence on the purchase decision will need to see demonstrations or will need
an analytical sales presentation.
We should also include a multi-media presentation on disc or CD-ROM. Arrangements
will be made by Engineering employee or employees for the interested clients. When
clients will visit, we will bring a demo system that is able to be set up and operated
so the client can get a feel for the type of system and for the type of data the system
generates.
All promotion efforts will be congruent with the mission to establish a quality
reputation in the industry and truly create a quality brand image with Energypac
products. Industrial marketing is dissimilar to traditional consumer marketing. It is
an interactive and time intensive process to establish a relationship and reputation.
Establishing the relationship is beneficial for the obvious reason, it provides
Energypac Engineering with sales revenue, but, even more important, it provides
Energypac Engineering with an information conduit to the industry. A healthy
relationship with our customer base will generate ideas, innovations and other
immeasurable intangibles.

Advertising
Advertising is not direct part of our marketing mix because we dont sell direct
consumer goods. We should depend on quality delivery and word-of-mouth
recommendations.

Public Relations
Public relations is an important part of our marketing mix. Even if advertising is
irrelevant, the right PR can get us quoted as experts in publications and on websites
frequented by our target market. We should launch with a retainer relationship and a

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detailed plan for press releases and events, press tours and interviews. The
underlying objective of the PR program is to establish our expertise in the media and
on the Web so that the potential clients who need our services can find us.

Web Plan
Energypac Engineering Limited website will be the virtual business card and portfolio
for the company, as well as its online "home." It will showcase the Internet
background of the partner consultants, as well as the portfolio of all the past and
current online projects done by Energypac Engineering division.
Energypac Engineering Limited website needs to be a simple yet classy and well
designed website that, at the same time, is in keeping with the latest trends in user
interface design. A site that is too flashy, or tries to use too much of the latest
Shockwave or Flash technology can be over done, and cause potential clients to look
elsewhere for online distribution expertise.
To further show off its expertise, Energypac Engineering Limited website should
create a resources area, offering articles, research and regular newsletters to
interested parties related to high tech products. After initial implementation of
Energypac Engineering Limited website, future development will be based on
resources and business needs.

Website Marketing Strategy


Marketing in a high-end Internet consulting business depends on recognition for
expertise. It will start with our known contacts in positions to recommend us, and
will continues with long-term efforts to develop recognition in professional forums.
We will develop and maintain a database of people in the right positions. It will start
with the contacts we bring in as we start the business. We will use the database to
make regular contact with email notices for additional forums and seminars, possibly
group studies and market research reports.

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Advertising & Promotion Strategy


Energypac Engineering Limited will rely greatly on publicity and word-of-mouth
advertising to promote. Energypac Engineering Limited will ensure that high
standards of professionalism are maintained at all times. Embroidered uniforms will
be distributed to the Sales technicians that maintain and operate the sales. New,
high-quality equipment will be purchased. Service will be prompt and courteous, and
technicians will be well trained and well paid. To complement the publicity aspect,
Energypac Engineering Limited will also post billboards in the heavily trafficked
downtown

area

of

Dhaka

district.

The

main

purpose

of

these

billboard

advertisements will be to inform and remind customers of scheduled educational


training sessions and technical demonstrations being held at the community center.
In addition, posters will be used to announce new service offerings or price
adjustments, as needed. Finally, professionally printed brochures, featuring concise
descriptions of the financing plans offered, as well as general information about
products will be widely distributed.

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Media Plan Timing/Sequencing :

Media

Jan

Feb

Mar

Apr

May Jun

Jul

Aug Sep

Oct

Nov Dec

Print

Outdoors

Events

Publicity

Online

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Strategic Sales Plan


Sales Strategy
We can make cold contacts via letters of introduction followed by telephone calls.
The approach will be made to the Marketing and/or Sales Manager where no Ad
Manager can be identified. Marketing/Sales Managers are extremely busy people who
are responsible for the generation of sales materials where no Ad Manager exists. If
there is an Ad or Communications Manager, this person should be approached first.
The existence of such a person usually means one of two situations: 1) The company
already has an agency, or; 2) They have an in-house operation. Whatever situation
is uncovered, contact should still be made. Even with an in-house operation, they
may still go outside for some services including creative.
In addition to this formal effort, all opportunities resulting from networking and
referrals must be followed up on. All sales and operational responsibilities will be
contracted to sales manager. Because Sales department should be capable enough
to handle these. Customers will be dealing directly with a local company that they
trust. A customer service team will be established at the main office. Sales will
collect payments at this location. Energypac Engineering Limited can pay SALES
contracting fee based on sales volume. Therefore, SALES will have an incentive to
aggressively generate sales by subscribing new customers, in whatever fashion they
deem appropriate or effective.

Sales Tactics
1. We can commence sales efforts with letters to 10 prospects per week. We can use
the two week period to follow up with telephone calls for appointments.
2. We can commence development work on the Resource Line .We can Prepare a
best-guess time line for completion of a saleable program. Sales manager should be
responsible for these activities.
3. We can re-evaluate sales efforts near the end of June for adjustment, if
necessary.

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Sales Assumptions
The quantity of letters sent out weekly, may have to be modified if experience
suggests that it takes longer than anticipated to gain phone contact with prospects.
The letter copy will change when updates are necessary. More than one version of
the letter copy will probably be required.

Sales Plan
We can't really "sell," in the classic pejorative sense. Instead, we can listen. We can
offer our services to clients who have the needs we can fill, and we can listen well
enough to establish whether or not we do. The most powerful long-term sales pitch
is to tell somebody "I'm sorry, that's not what we do. We are not the best answer to
your problem." That unusual "pitch" establishes credibility and positions us well for
the future time when that company does need our services.
Selling doesn't work well in this area except honest expertise well delivered. We can't
overpromise, we can't embellish, we can't even attempt to sell to anybody who isn't
buying it. We can't answer objections, we should move on to the next client. We are
offering true expertise and we can sell only to those who already know they want it.
The key is repeat business: never lose a client.

Sales Process
1. We should listen first and understand the client's market introduction
objectives, in detail.
2. We should not ever convince a client that he or she needs our services. We
can focus on the ones who already know they need us.
3. We should always underpromise and overdeliver.

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17.0 Competition
Fragmentation image analysis is a developing technology and, as such, the industry
lacks standardization. Clients rarely compare consultants directly, looking for two, or
more, possible providers of a proposed project or job. Usually they follow word-ofmouth recommendations and either go for the job or not, rather than selecting from
a menu of possible providers.
The most important element of general competition, by far, is what it takes to keep
clients for repeat business. It is worth making huge concessions in any single project
to maintain a client relationship that brings the client back for future projects.

Direct Competition
Direct competitors are the name-brand consulting firms and smaller consulting firms.
These are competing offerings of similar services, presumably possibilities that come
up in discussions as our target market looks at way to add expertise before building
programs to reach new markets.

Indirect Competition
Indirect competition is everywhere. Its strongest and most important form is the
decision to stay in-house and manage market entry with existing marketing teams.
From there it goes into horizontal marketing consulting, distributors offering crossmarket options, and many other possibilities.

Positioning
Energypac Engineering system should employ the most advanced technology in the
industry and Energypac Engineering should design and install each system to the
clients specifications. In addition, Energypac Engineering should provide additional
support and consulting services. In relation to our competitors, Energypac
Engineering system is of higher quality and, thus, demands a price premium. The
price premium is further justified by the custom design and implementation

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Energypac Engineering offers. For established engineering firm and structural


engineering sub-consultant services, Energypac Engineering Limited should offer a
competitive and economical option. For high-technology companies who are looking
to enter new international markets, Energypac Engineering Limited should offer a
unique

team

of

experienced

managers with

proven

expertise.

Unlike

most

management consultants, Energypac Engineering Limited should be specialized on a


very focused expertise that is hard to duplicate.

Seven Strategies for the Upcoming Year

1. Focus on our ideal customers. Everything starts with customers. Without


them, we would never make a sale. It is critical, then, that you define your
customer base as specifically as possibleboth the companies and the
individuals we cover as customers. Test our description with a few customers
and prospects who fit the profile. Do they agree with our assessment of
them?
2. Know the "pain" that creates opportunity for us. Think like a business
doctor. People buy our services to solve or avoid acute trauma or discomfort.
It is unlikely that our customers have us, or our company, at the top of their
priority list. They do, however, care very deeply about their problems and
desires. Clearly linking our solutions to our customer's problems will allow us
to rise in importance in their minds.
3. Define our personal value proposition. Generally, people do not hire firms
or institutionsthey hire the people who represent these organizations. So,
we are the message, and we are the product. This means that we are also the
product manager and the sales force. Therefore, it becomes critical that we
be able to describein a clear, concise and meaningful waywhat it is that
we do (what pain we solve) and for whom.
4. Turn our clients into our sales force.Ourclients should be our best source
of referrals and our best source of advertising. Remember, referrals are made

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based on personal reputations and solid relationships. Once a successful


project has been completed for a client, let them know that we appreciate
referrals and testimonials. To make the referral process easier, make sure
that they know exactly the type of person with whom we

would like an

introduction.
5. Build high-power allies. Invest time cultivating exceptional relationships
with a select team of professional allies, both within and outside our
organization. Go to market against a defined target audience in a strategic
and cooperative basis with our allies. Build joint marketing plans and
determine the roles and responsibilities each party will play. Refer lots of
business back and forth, and keep the lines on communication open and
honest.
6. Become a celebrated expert. The best business marketers invest their time
wisely by developing their personal reputation. They differentiate themselves
by publicizing the qualities and experiences that make them unique. They also
use speaking, writing articles, conducting roundtables and seminars, and
joining/working

with

the

right

organizations

to

their

advantage.

Ask ourselfwhich two organizations can wetake a leadership role in that will
not only stimulate my professional growth but also increase ourprofessional
visibility and generate business for us? Join those groups today.
7. Build your personal direct marketing engine. The previous six ideas
require our personal effort (i.e., we need to develop your own target market
and value proposition). Leverage these activities by communicating with our
prospects, customers, networks and alliance partners in a consistent manner
by using traditional direct marketing methods such as direct mail, personal
publicity, email campaigns, Web sites and so on.

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Engineering Service
24.0Network Model

Brand Elements

Product Engineering

Uncontrollable Factors

Slogan
Logo
Term
Name
Brand Sense
Blue Ocean
Differentiate
Seven Parameter

Target Market

Distribution

Pricing &
Quality

About the Service ( EEL )

IMC

Secondary Brand Association

Checklist

Energypac Engineering Limited

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www.energypac-bd.com

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